FullStory Overview
Fullstory leverages behavioral data analytics to transform digital experiences. Its platform uncovers user sentiment hidden within click patterns, enabling businesses to refine their products and foster customer loyalty. By providing a comprehensive view of visitor interactions, Fullstory aids in making informed decisions that enhance user engagement and conversion rates. The platform's always-on, AI-driven analysis offers actionable insights, setting it apart as a trusted resource in understanding user behavior. This focus on detailed behavioral data supports businesses in crafting strategies that align with market demands and drive ROI.
Use Cases
Customers recommend Engagement Management, Products & Pricelist Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using FullStory.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using FullStory.
FullStory Use-Cases and Business Priorities: Customer Satisfaction Data
FullStory works with different mediums / channels such as Website. and Chat.
FullStory's features include Recording, Personalization, Ticketing, etc. and FullStory support capabilities include Chat Support, 24/7 Support, Phone Support, etc. also FullStory analytics capabilities include Analytics, and Custom Reports.
Reviews
"Solving mobile issues can be extremely difficult. With other analytics platforms, we could only get a fraction of the story—but FullStory makes decision-making easier by grouping all of our mobile data together in one place. Since implementing FullS...tory on our native mobile apps, we’ve been able to resolve significant mobile issues in days rather than months, and decrease churn associated with frustrating mobile experiences." - Joshua Lowe
Peer review evidence (same sources as the product rating summary)
"...You can dig through page flows in Google Analytics or you can just watch the users actual interactions to better understand how and why they converted (or didn't). ...." Peer review by Verified Reviewer, Oil & Energy
"...Well, we go through traditional product management practices like other companies do...." How FullStory Founder Built a Successful Startup
"...And from the looks of it, Fullstory uses Zendesk Help Center to manage its knowledge base. ..." Article Makeover: Modifying a FullStory Help Article Using Workflows
FullStory, Smartlook, Convert Experiences, Epsilon Accelerate (formerly Yieldify), Kameleoon, etc., all belong to a category of solutions that help Conversion Rate Optimization. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Fullstory surfaces user sentiment through behavioral data, helping create better products. Loyal customers are won by uncovering insights hidden between clicks.
Popular Business Setting
for FullStory
Top Industries
- Retail
- Internet
- Hospitality
Popular in
- Mid Market
- Small Business
- Enterprise
FullStory is popular in Retail, Internet, and Hospitality and is widely used by Mid Market, Small Business, and Enterprise.
FullStory Customer wins, Customer success stories, Case studies
What makes FullStory ideal for Engagement Management?
How does FullStory address your Products & Pricelist Management Challenges?
What benefits does FullStory offer for Helpdesk Management?
What makes FullStory ideal for Customer Feedback Management?
How efficiently Does FullStory manage your Onboarding?
22 buyers and buying teams have used Cuspera to assess how well FullStory solved their Conversion Rate Optimization needs. Cuspera uses 2325 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversion Rate Optimization needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Solving mobile issues can be extremely difficult. With other analytics platforms, we could only get a fraction of the story—but FullStory makes decision-making easier by grouping all of our mobile data together in one place. Since implementing FullStory on our native mobile apps, we’ve been able to... resolve significant mobile issues in days rather than months, and decrease churn associated with frustrating mobile experiences. |
|
FullStory enables us to provide the highest level of customer support possible with our available resources. We can proactively get ahead of most issues customers are experiencing to ensure they have the best experience possible. Without FullStory, we’d be flying blind. We did significant research ...to select the best-fitting user analytics and tracking solution, and FullStory has provided much greater value than we ever anticipated. |
|
FullStory comes up in every voice of customer meeting. We are able to walk people through the actual pain points shoppers are facing and show what we found and how we were able to quickly resolve the issue. Or how we plan to improve the digital experience to add more value for our shoppers. Testimonial By Yi Cao |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Joshua Lowe Product Manager CINC |
Solving mobile issues can be extremely difficult. With other analytics platforms, we could only get a fraction of the story—but FullStory makes decision-making easier by grouping all of our mobile data together in one place. Since implementing FullStory on our native mobile apps, we’ve been able to... resolve significant mobile issues in days rather than months, and decrease churn associated with frustrating mobile experiences. |
|
Jordan Gottlieb Director of Software Engineering Yakima Chief Hops |
FullStory enables us to provide the highest level of customer support possible with our available resources. We can proactively get ahead of most issues customers are experiencing to ensure they have the best experience possible. Without FullStory, we’d be flying blind. We did significant research ...to select the best-fitting user analytics and tracking solution, and FullStory has provided much greater value than we ever anticipated. |
|
Yi Cao Senior Manager Product Research Hudson’s Bay Company |
FullStory comes up in every voice of customer meeting. We are able to walk people through the actual pain points shoppers are facing and show what we found and how we were able to quickly resolve the issue. Or how we plan to improve the digital experience to add more value for our shoppers. Testimonial By Yi Cao |
Welcome to the next chapter in behavioral data analytics
Frequently Asked Questions (FAQ)
What buyers ask before choosing FullStory
What is FullStory?
FullStory is a web-based digital intelligence system that helps optimize the client experience. It enables users to track and monitor each customer activity. The software helps its clients improve digital experience for their customers by pinpointing when, where, and how user struggle is affecting business revenue and retention.From clicks to page transitions, everything is indexed automatically. The indexed information is accessible to the entire team, which can be used to help drive business decisions.
FullStory automatically discovers, analyzes, and ranks improvement opportunities so that users can confidently focus on the improvements that will yield the greatest benefits. . FullStory account is equipped with a robust suite of tools to manage privacy, consent, and selective exclusion of on-screen text. It makes apps smarter and most critical workflows snappier.
What is FullStory used for?
What are the top features of FullStory?
Who uses FullStory?
What are FullStory alternatives?
Where is FullStory located?
Peers used FullStory for engagement management and products & pricelist management
FullStory Competitors
FullStory Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (7) |
| Analytics | Read Reviews (304) |
| Custom Reports | Read Reviews (338) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (7) |
| Analytics | Read Reviews (304) |
| Custom Reports | Read Reviews (338) |
FullStory Integrations
FullStory integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for FullStory
Software Failure Risk Guidance
?for FullStory
Overall Risk Meter
Top Failure Risks for FullStory
Fullstory, Inc News
Introducing Fullstory for Customer Agents: Support Teams Need Context, Not Questions
Fullstory has launched "Fullstory for Customer Agents," a solution that streams real-time session context into support platforms. This integration allows both AI and human agents to access detailed user session summaries, enhancing situational awareness and reducing the need for repetitive customer questioning. The product aims to improve support efficiency and resolution rates by providing immediate context for complex support tickets. It is compatible with major platforms like Zendesk and Salesforce.
Fullstory launches three new solutions to power intelligent digital ...
Fullstory has launched three new AI-driven solutions: Fullstory Model Context Protocol (MCP), StoryAI Agents, and Workflow Intelligence. These tools integrate behavioral data into AI systems, automate analytics, and provide visibility into workflows, enabling businesses to enhance customer experiences and optimize processes.
Prompts and use cases to get the most out of Fullstory MCP
Fullstory has introduced the MCP (Monitoring, Context, and Prompting) tool, enhancing AI-driven behavioral analytics for developers. This tool integrates behavioral context into development environments, aiding in real-time debugging and user interaction analysis. It offers structured prompts for monitoring releases, identifying UI issues, and conducting root cause analysis, improving speed and accuracy in addressing user experience challenges.
Introducing Fullstory MCP: Enable Intelligent Digital Experiences Wherever You Work
Fullstory has announced the beta release of its Model Context Protocol (MCP) server, designed to enhance digital experiences by integrating human context into AI analytics. The MCP server allows teams to ask natural language questions about user interactions, providing real-time insights and reducing analysis time. This innovation aims to improve conversion rates and user engagement by leveraging Fullstory's behavioral intelligence.
Fullstory, Inc Profile
Company Name
Fullstory, Inc
Company Website
https://www.fullstory.com/HQ Location
1745 Peachtree St NW, Suite G, Atlanta, Georgia 30309, US
Employees
101-250
Social
Financials
SERIES C
