FullStory Overview
This is a summary of the comprehensive capabilities and benefits of FullStory based on over 2325 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
FullStory, Algolia, Mouseflow, Amplitude Analytics, Smartlook, etc., all belong to a category of solutions that help Conversion Rate Optimization. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if FullStory is right for your needs? Our Cuspera AI engine can evaluate how FullStory fits your specific business needs, industry, and context. Get your personalized assessment report today.
FullStory supports business activities such as:
- Engagement Management
- Products & Pricelist Management
- Helpdesk Management
- Customer Feedback Management
- Training & Onboarding
FullStory can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Improve Digital And Social Presence, Increase Sales & Revenue, Launch New Products, etc. It can help manage these activities if you use Website and Chat for these needs. As a solution, FullStory's capabilities include Recording, Personalization, Ticketing, etc.
FullStory Retail Vertical is its biggest customer base.
Reviews
"Having your eyes wide open about your customers’ experiences and frustrations is critical to making good decisions about your customer journey. The ability to review sessions and watch a customer through their troubles has been incredibly impactful ...in how we solve for customer issues on the product side. " - Kevin McAuliffe
Cuspera Reviews
22 buyers and buying teams have used Cuspera to assess how well FullStory solved their Conversion Rate Optimization needs. Cuspera uses 2325 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversion Rate Optimization needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using FullStory.
Use Cases
Peers recommend Engagement Management , Products & Pricelist Management , Helpdesk Management , as the business use cases that they have been most satisfied while using FullStory.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management with Website |
4.78/5 ★ |
"...You can also use analytics tools, such as HotJar and FullStory to watch how users are interacting with your product...." 7 user research hacks |
| engaging and following up |
4.64/5 ★ |
"...By connecting digital and physical strategies, companies can engage, acquire, and retain customers more easily than ever before...." Case Study Sendoso |
| Products & Pricelist Management |
4.68/5 ★ |
"...The Modern Product Manager Asks QuestionsThe Modern Product Manager asks questions...." The Modern Product Manager Toolkit (2019 Edition) |
| Helpdesk Management with Chat and Website |
4.59/5 ★ |
"...And from the looks of it, Fullstory uses Zendesk Help Center to manage its knowledge base. ..." Article Makeover: Modifying a FullStory Help Article Using Workflows |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management with Website |
4.78/5 ★ |
"...You can also use analytics tools, such as HotJar and FullStory to watch how users are interacting with your product...." 7 user research hacks |
|
| engaging and following up |
4.78/5 ★ |
| Products & Pricelist Management |
4.68/5 ★ |
"...The Modern Product Manager Asks QuestionsThe Modern Product Manager asks questions...." The Modern Product Manager Toolkit (2019 Edition) |
|
| Helpdesk Management with Chat and Website |
4.59/5 ★ |
"...And from the looks of it, Fullstory uses Zendesk Help Center to manage its knowledge base. ..." Article Makeover: Modifying a FullStory Help Article Using Workflows |
|
44+ more Business Use Cases
Our AI advisor, Wyz, harnessed 2325 insights from peers and experts to help you assess how these FullStory use cases fit your Conversion Rate Optimization needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Having your eyes wide open about your customers’ experiences and frustrations is critical to making good decisions about your customer journey. The ability to review sessions and watch a customer through their troubles has been incredibly impactful in how we solve for customer issues on the product... side. |
|
FullStory enables us to provide the highest level of customer support possible with our available resources. We can proactively get ahead of most issues customers are experiencing to ensure they have the best experience possible. Without FullStory, we’d be flying blind. We did significant research ...to select the best-fitting user analytics and tracking solution, and FullStory has provided much greater value than we ever anticipated. |
|
The thing that sold us on FullStory is the ability to break down the silos that we naturally create in the company. Customers are not just in email, or on the web, or in other market places, it’s an entire ecosystem they are consuming. Getting a unified set of data is extremely important. Everyone ...can talk about the customer experience and success, but using similar metrics is so important to be able to share that story correctly. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Kevin McAuliffe SVP, Digital Transformation and Delivery Travel + Leisure Co. |
Having your eyes wide open about your customers’ experiences and frustrations is critical to making good decisions about your customer journey. The ability to review sessions and watch a customer through their troubles has been incredibly impactful in how we solve for customer issues on the product... side. |
|
Jordan Gottlieb Director of Software Engineering Yakima Chief Hops |
FullStory enables us to provide the highest level of customer support possible with our available resources. We can proactively get ahead of most issues customers are experiencing to ensure they have the best experience possible. Without FullStory, we’d be flying blind. We did significant research ...to select the best-fitting user analytics and tracking solution, and FullStory has provided much greater value than we ever anticipated. |
|
Vishal Arora Director, Digital Product & UX LuckyVitamin |
The thing that sold us on FullStory is the ability to break down the silos that we naturally create in the company. Customers are not just in email, or on the web, or in other market places, it’s an entire ecosystem they are consuming. Getting a unified set of data is extremely important. Everyone ...can talk about the customer experience and success, but using similar metrics is so important to be able to share that story correctly. |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study Flight CentreRead More |
|
Case Study LuckyVitaminRead More |
|
Case Study YouniqueRead More |
Frequently Asked Questions(FAQ)
for FullStory
What is FullStory?
What is FullStory used for?
What are the top features of FullStory?
Who uses FullStory?
What are FullStory alternatives?
Where is FullStory located?
Popular Business Setting
for FullStory
Top Industries
- Retail
- Internet
- Hospitality
Popular in
- Mid Market
- Small Business
- Enterprise
Peers used FullStory to Enhance customer relationships and Acquire customers
FullStory Alternatives
Peer and Expert Opinion on Features
for FullStory
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (108) |
| Personalization | Read Reviews (29) |
| Ticketing | Read Reviews (27) |
| Dashboard | Read Reviews (23) |
| Feedback surveys | Read Reviews (18) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (108) |
| Personalization | Read Reviews (29) |
| Ticketing | Read Reviews (27) |
| Dashboard | Read Reviews (23) |
| Feedback surveys | Read Reviews (18) |
IT and Other Capabilities
for FullStory
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (240) |
| Data Export | Read Reviews (142) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (240) |
| Data Export | Read Reviews (142) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (21) |
| 24/7 Support | Read Reviews (296) |
| Phone Support | Read Reviews (9) |
| Email Support | Read Reviews (10) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (21) |
| 24/7 Support | Read Reviews (296) |
| Phone Support | Read Reviews (9) |
| Email Support | Read Reviews (10) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (7) |
| Analytics | Read Reviews (304) |
| Custom Reports | Read Reviews (338) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (7) |
| Analytics | Read Reviews (304) |
| Custom Reports | Read Reviews (338) |
Software Failure Risk Guidance
?for FullStory
Overall Risk Meter
Top Failure Risks for FullStory
Vendor Profile Details
Company Name
FullStory
Company Website
https://www.fullstory.com/HQ Location
1745 Peachtree St NW, Suite G, Atlanta, Georgia 30309, US
Employees
101-250
Social
Financials
SERIES C
Get a personalised risk report for FullStory
See Sample Risk ReportTell us more about yourself so that we can personalise incidents for your location, industry etc.
Connect to vendor request
FullStory may get in touch with you regarding your request.
Request Custom Quote
FullStory will get in touch with you regarding your request.