FullStory Overview
Fullstory surfaces user sentiment through behavioral data, helping create better products. Loyal customers are won by uncovering insights hidden between clicks.
Use Cases
Customers recommend Engagement Management, Products & Pricelist Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using FullStory.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using FullStory.
FullStory Use-Cases and Business Priorities: Customer Satisfaction Data
FullStory works with different mediums / channels such as Website, and Chat,
FullStory's features include Recording, Personalization, Ticketing, etc.
Reviews
"FullStory lets us look at user behavior both individually and holistically across all of our users. We can also use FullStory to easily see when something like a simple UX issue is causing a lot of confusion, which is a gold mine of information for ...taking our user experience to the next level." - Kelly Hoover
FullStory, Algolia, Mouseflow, Amplitude Analytics, Smartlook, etc., all belong to a category of solutions that help Conversion Rate Optimization. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for FullStory
Top Industries
- Retail
- Internet
- Hospitality
Popular in
- Mid Market
- Small Business
- Enterprise
FullStory is popular in Retail, Internet, and Hospitality and is widely used by Mid Market, Small Business, and Enterprise.
Comprehensive Insights on FullStory Use Cases
How does FullStory facilitate Engagement Management?
What makes FullStory ideal for Products & Pricelist Management?
Why is FullStory the best choice for Helpdesk Management?
How can FullStory optimize your Customer Feedback Management Workflow?
How can FullStory enhance your Onboarding process?
44+ more Business Use Cases
22 buyers and buying teams have used Cuspera to assess how well FullStory solved their Conversion Rate Optimization needs. Cuspera uses 2325 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversion Rate Optimization needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
FullStory lets us look at user behavior both individually and holistically across all of our users. We can also use FullStory to easily see when something like a simple UX issue is causing a lot of confusion, which is a gold mine of information for taking our user experience to the next level. Testimonial By Kelly Hoover |
|
The user frustration metrics in FullStory help us zoom in on issues that we weren’t even aware of. When you look at a website every day, it’s easy to become desensitized to the barriers that can exist for first-time visitors and potential customers. With FullStory, we can quickly figure out why use...rs are behaving in certain ways and uncover issues and growth opportunities that weren’t even on our radar. |
|
FullStory was integral for improving products in our retail ecosystem with a lean team—it allowed us to uncover the 'unknown unknowns' and prioritize which actions to take. In this situation where we’re rapidly releasing product updates, we need to know what’s going on in the product in real time, ...and FullStory enables us to do that at scale, globally, with a small team. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Kelly Hoover Senior Product Manager Sendoso |
FullStory lets us look at user behavior both individually and holistically across all of our users. We can also use FullStory to easily see when something like a simple UX issue is causing a lot of confusion, which is a gold mine of information for taking our user experience to the next level. Testimonial By Kelly Hoover |
|
Michelle Smith Global Digital Analytics Manager Fortive |
The user frustration metrics in FullStory help us zoom in on issues that we weren’t even aware of. When you look at a website every day, it’s easy to become desensitized to the barriers that can exist for first-time visitors and potential customers. With FullStory, we can quickly figure out why use...rs are behaving in certain ways and uncover issues and growth opportunities that weren’t even on our radar. |
|
Hans Einner Barroga Experience Design Lead Flight Centre |
FullStory was integral for improving products in our retail ecosystem with a lean team—it allowed us to uncover the 'unknown unknowns' and prioritize which actions to take. In this situation where we’re rapidly releasing product updates, we need to know what’s going on in the product in real time, ...and FullStory enables us to do that at scale, globally, with a small team. |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
Retail
|
Retail |
Case Study Jumbo InteractiveRead More |
Internet
|
Internet |
Case Study ThomasRead More |
Retail
|
Retail |
Case Study LuckyVitaminRead More |
Video
Welcome to the next chapter in behavioral data analytics
Frequently Asked Questions(FAQ)
for FullStory
What is FullStory?
FullStory is a web-based digital intelligence system that helps optimize the client experience. It enables users to track and monitor each customer activity. The software helps its clients improve digital experience for their customers by pinpointing when, where, and how user struggle is affecting business revenue and retention.From clicks to page transitions, everything is indexed automatically. The indexed information is accessible to the entire team, which can be used to help drive business decisions.
FullStory automatically discovers, analyzes, and ranks improvement opportunities so that users can confidently focus on the improvements that will yield the greatest benefits. . FullStory account is equipped with a robust suite of tools to manage privacy, consent, and selective exclusion of on-screen text. It makes apps smarter and most critical workflows snappier.
What is FullStory used for?
What are the top features of FullStory?
Who uses FullStory?
What are FullStory alternatives?
Where is FullStory located?
Peers used FullStory for engagement management and products & pricelist management
FullStory Competitors
FullStory Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (7) |
| Analytics | Read Reviews (304) |
| Custom Reports | Read Reviews (338) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (7) |
| Analytics | Read Reviews (304) |
| Custom Reports | Read Reviews (338) |
Software Failure Risk Guidance
?for FullStory
Overall Risk Meter
Top Failure Risks for FullStory
FullStory Profile
Company Name
FullStory
Company Website
https://www.fullstory.com/HQ Location
1745 Peachtree St NW, Suite G, Atlanta, Georgia 30309, US
Employees
101-250
Social
Financials
SERIES C
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