Smartlook Overview

This is a summary of the comprehensive capabilities and benefits of Smartlook based on over 3539 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Smartlook, Lucky Orange, Mouseflow, Inspectlet, etc., all belong to a category of solutions that help Conversion Rate Optimization. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Smartlook is right for your needs? Our Cuspera AI engine can evaluate how Smartlook fits your specific business needs, industry, and context. Get your personalized assessment report today.

Smartlook supports business activities such as:

  • Engagement Management
  • Training & Onboarding
  • Helpdesk Management
  • Products & Pricelist Management
  • Rating And Review Management

Smartlook can help you with many business goals, such as Enhance Customer Relationships, Increase Sales & Revenue, Acquire Customers, Improve ROI, Launch New Products, etc. It can help manage these activities if you use Website and Mobile for these needs. As a solution, Smartlook's capabilities include Recording, Personalization, Dashboard, etc.

Smartlook was founded in 2016. Marketing and Advertising Vertical is its biggest customer base.

Reviews

"I wish we knew Smartlook earlier, it would take many problems out of the equation. The tool helps us solve our team’s discussions when there is one opinion versus another. Instead of being led by hunches, we look at the user behavior data. With such... evidence-based decision-making, we’re sure that our actions serve our users in the best way possible. " - Milena Brum

Cuspera Reviews

13 buyers and buying teams have used Cuspera to assess how well Smartlook solved their Conversion Rate Optimization needs. Cuspera uses 3539 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversion Rate Optimization needs.

Business Priorities

Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities peers achieved using Smartlook.

Other priorities:

  • Acquire Customers
  • Improve ROI
  • Launch New Products
  • Improve Efficiency
  • Improve Digital And Social Presence
  • Improve Navigation
  • Reduce Bounce
  • Improve Internal Communications
  • Enter New Markets Internationally Or Locally
See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Training & Onboarding , Helpdesk Management , as the business use cases that they have been most satisfied while using Smartlook.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management with Website

4.95/5 ★

Read Reviews (140)

"...The recordings are the best feature, it shows how the users are interacting with our website...."
engaging and following up

4.83/5 ★

Read Reviews (27)

"...Heatmaps are an extremely useful way to find out where people are engaging with your website and how they navigate...."
Training & Onboarding with Mobile

4.75/5 ★

Read Reviews (36)

"...With the heatmap we discover these gaps and our development team solve it...."
Helpdesk Management

2.87/5 ★

Read Reviews (20)

"...We can also recommend your customer service – whenever we faced a problem, someone from support helped us a lot...."
PEER EXPERIENCES
Engagement Management with Website

4.95/5 ★

Read Reviews (140)

"...The recordings are the best feature, it shows how the users are interacting with our website...." Peer review by Arun K, MD
engaging and following up

4.95/5 ★

Read Reviews (27)

Training & Onboarding with Mobile

4.75/5 ★

Read Reviews (36)

"...With the heatmap we discover these gaps and our development team solve it...." Peer review by Caio A
Helpdesk Management

2.87/5 ★

Read Reviews (20)

"...We can also recommend your customer service – whenever we faced a problem, someone from support helped us a lot...." Testimonial by Hazal Bulut, Quality Assurance Tester, Vertigo Games

39+ more Business Use Cases

Our AI advisor, Wyz, harnessed 3539 insights from peers and experts to help you assess how these Smartlook use cases fit your Conversion Rate Optimization needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Milena Brum

Full Stack Developer

AstroPay

I wish we knew Smartlook earlier, it would take many problems out of the equation. The tool helps us solve our team’s discussions when there is one opinion versus another. Instead of being led by hunches, we look at the user behavior data. With such evidence-based decision-making, we’re sure that o...ur actions serve our users in the best way possible.

Testimonial By Milena Brum

Hazal Bulut

Quality Assurance Tester

Vertigo Games

We chose Smartlook since it provides us with every single data that we could ever ask for. The platform offers many advanced features. For example, thanks to your API, we can easily access and monitor in-game behaviors. And Smartlook’s stable SDK in terms of development are real time-savers. We can... also recommend your customer service – whenever we faced a problem, someone from support helped us a lot.

Testimonial By Hazal Bulut

Michal Baturko Olbert

CMO

In creative

Instinct can be useful. But only as initial hunch about what’s happening. That doesn’t mean we’ll start fixing things right away as our first guess might be wrong. Testimonial By Michal Baturko Olbert
CUSTOMERS TESTIMONIALS

Milena Brum

Full Stack Developer

AstroPay

I wish we knew Smartlook earlier, it would take many problems out of the equation. The tool helps us solve our team’s discussions when there is one opinion versus another. Instead of being led by hunches, we look at the user behavior data. With such evidence-based decision-making, we’re sure that o...ur actions serve our users in the best way possible.

Testimonial By Milena Brum

Hazal Bulut

Quality Assurance Tester

Vertigo Games

We chose Smartlook since it provides us with every single data that we could ever ask for. The platform offers many advanced features. For example, thanks to your API, we can easily access and monitor in-game behaviors. And Smartlook’s stable SDK in terms of development are real time-savers. We can... also recommend your customer service – whenever we faced a problem, someone from support helped us a lot.

Testimonial By Hazal Bulut

Michal Baturko Olbert

CMO

In creative

Instinct can be useful. But only as initial hunch about what’s happening. That doesn’t mean we’ll start fixing things right away as our first guess might be wrong. Testimonial By Michal Baturko Olbert

Case Studies

COMPANY CASE STUDIES
Case Study AstroPay

Smartlook helped the AstroPay team spot problems in the cryptocurrency purchase process.

Read More
Case Study Elitedate

How Elitedate made its marketing 12% cheaper with Smartlook

Read More
Case Study Kiwi.com

How Kiwi.com use Smartlook to verify bugs and issues that the customers report.

Read More

Frequently Asked Questions(FAQ)

for Smartlook

What is Smartlook?

Smartlook is a conversion rate optimization platform to analyze user behavior in different possible ways. It helps to enhance customer relationships and increase sales and revenue.

What is Smartlook used for?

Smartlook is a Conversion Rate Optimization Software mainly used by its customers to Enhance Customer Relationships and Increase Sales & Revenue by Engagement Management, Training & Onboarding and Helpdesk Management .

What are the top features of Smartlook?

Recording, Personalization and Dashboard are some of the top features of Smartlook.

Who uses Smartlook?

Smartlook is used by Marketing And Advertising, Computer Software and Information Technology And Services among other industries.

What are Smartlook alternatives?

Lucky Orange, Mouseflow and Inspectlet are popular alternatives for Smartlook.

Where is Smartlook located?

Smartlook is headquartered at Lidicka 2030/20 602 00 Brno Czech Republic (European Union).

Popular Business Setting

for Smartlook

Top Industries

  • Marketing and Advertising
  • Computer Software
  • Information Technology and Services

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used Smartlook to Enhance customer relationships and Increase sales & revenue

Peer and Expert Opinion on Features

for Smartlook

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Recording

3.46/5 ★

Read Reviews (492)
Personalization

4.04/5 ★

Read Reviews (53)
Dashboard

3.04/5 ★

Read Reviews (44)
Landing page

4.94/5 ★

Read Reviews (31)
Widgets

3.51/5 ★

Read Reviews (13)
FEATURES RATINGS AND REVIEWS
Recording

3.46/5 ★

Read Reviews (492)
Personalization

4.04/5 ★

Read Reviews (53)
Dashboard

3.04/5 ★

Read Reviews (44)
Landing page

4.94/5 ★

Read Reviews (31)
Widgets

3.51/5 ★

Read Reviews (13)

IT and Other Capabilities

for Smartlook

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.54/5 ★

Read Reviews (654)
Data Export

3.43/5 ★

Read Reviews (566)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.54/5 ★

Read Reviews (654)
Data Export

3.43/5 ★

Read Reviews (566)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

3.93/5 ★

Read Reviews (230)
Email Support

3.15/5 ★

Read Reviews (12)
Phone Support

2.89/5 ★

Read Reviews (13)
Chat Support

2.31/5 ★

Read Reviews (20)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

3.93/5 ★

Read Reviews (230)
Email Support

3.15/5 ★

Read Reviews (12)
Phone Support

2.89/5 ★

Read Reviews (13)
Chat Support

2.31/5 ★

Read Reviews (20)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.27/5 ★

Read Reviews (277)
Custom Reports

4.07/5 ★

Read Reviews (482)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.27/5 ★

Read Reviews (277)
Custom Reports

4.07/5 ★

Read Reviews (482)

Software Failure Risk Guidance

?

for Smartlook

Overall Risk Meter

Low Medium High

Top Failure Risks for Smartlook

Vendor Profile Details

Company Name

Smartlook

Company Website

https://www.smartlook.com/

Year Founded

2016

HQ Location

Lidicka 2030/20 602 00 Brno Czech Republic (European Union)

Employees

11-50

Social

Financials

SERIES A