Smartlook Overview

Smartlook addresses the challenge of understanding user behavior on websites and mobile apps through its product analytics capabilities. It provides visual user insights that help businesses identify and resolve conversion rate bottlenecks. By analyzing user interactions, companies can make informed decisions to enhance user experiences and drive growth. With over 2,800 organizations utilizing Smartlook, it is positioned as a valuable tool for businesses seeking to optimize their digital platforms. The platform's ease of use ensures that even non-technical teams can extract actionable insights, enhancing ROI by improving customer engagement and conversion rates.

Use Cases

Customers recommend Engagement Management, Onboarding, Helpdesk Management, as the business use cases that they have been most satisfied with while using Smartlook.

Other use cases:

  • Products & Pricelist Management
  • Rating And Review Management
  • Content Management
  • Campaign Management
  • Digital Marketing
  • Contacts History
  • Social Media Analytics
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Business Priorities

Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Smartlook.

Other priorities:

  • Acquire Customers
  • Improve ROI
  • Launch New Products
  • Improve Efficiency
  • Improve Digital And Social Presence
  • Improve Navigation
  • Reduce Bounce
  • Improve Internal Communications
  • Enter New Markets Internationally Or Locally
See all business priorities See less business priorities

Smartlook Use-Cases and Business Priorities: Customer Satisfaction Data

Smartlook works with different mediums / channels such as Website. and Mobile.

Smartlook's features include Recording, Personalization, Dashboard, etc. and Smartlook support capabilities include 24/7 Support, Email Support, Phone Support, etc. also Smartlook analytics capabilities include Analytics, and Custom Reports.

Reviews

"We’d probably do a new layout, move elements around, try to put everything into one column and add or remove form fields." - Radek Novak

Smartlook, Convert Experiences, Epsilon Accelerate (formerly Yieldify), Kameleoon, WalkMe Digital Adoption Platform, etc., all belong to a category of solutions that help Conversion Rate Optimization. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Smartlook provides product analytics and visual user insights for websites and mobile apps, trusted by over 2800 paying organizations. It is easy to use.

Popular Business Setting

for Smartlook

Top Industries

  • Marketing and Advertising
  • Computer Software
  • Information Technology and Services

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Smartlook is popular in Marketing And Advertising, Computer Software, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.

Smartlook Customer wins, Customer success stories, Case studies

How can Smartlook enhance your Engagement Management process?

How can Smartlook optimize your Onboarding Workflow?

How can Smartlook enhance your Helpdesk Management process?

What solutions does Smartlook provide for Products & Pricelist Management?

How efficiently Does Smartlook manage your Rating And Review Management?

13 buyers and buying teams have used Cuspera to assess how well Smartlook solved their Conversion Rate Optimization needs. Cuspera uses 3539 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversion Rate Optimization needs.

CUSTOMERS TESTIMONIALS
Smartlook testimonial

Radek Novak

founder

Elitedate

We’d probably do a new layout, move elements around, try to put everything into one column and add or remove form fields. Testimonial By Radek Novak
Smartlook testimonial

David Agajanian

product manager

Disqo

After implementing insights retrieved from Smartlook, 20% more people were able to finish their registration successfully. Testimonial By David Agajanian
Smartlook testimonial

Ana Batista

Director of Design

StoragePug

We resigned from Hotjar because they removed funnel analysis, and we couldn’t see where people were leaving the page. It was crucial for us to see the exact moment that the person is leaving and watch the session recording of it. Also, the heatmaps stopped appearing properly on our websites, the ho...t spots were not in the right places (i.e. next to the button rather than on the button).

Testimonial By Ana Batista
CUSTOMERS TESTIMONIALS
Smartlook testimonial

Radek Novak

founder

Elitedate

We’d probably do a new layout, move elements around, try to put everything into one column and add or remove form fields. Testimonial By Radek Novak
Smartlook testimonial

David Agajanian

product manager

Disqo

After implementing insights retrieved from Smartlook, 20% more people were able to finish their registration successfully. Testimonial By David Agajanian
Smartlook testimonial

Ana Batista

Director of Design

StoragePug

We resigned from Hotjar because they removed funnel analysis, and we couldn’t see where people were leaving the page. It was crucial for us to see the exact moment that the person is leaving and watch the session recording of it. Also, the heatmaps stopped appearing properly on our websites, the ho...t spots were not in the right places (i.e. next to the button rather than on the button).

Testimonial By Ana Batista

Disivo - Computer Software - Small

Smartlook helped Disivo, a SaaS tool for e-commerce pricing, solve user behavior issues. Disivo used Smartlook events to track key actions like data export and pricing changes. This let them quickly ...see if users followed instructions or skipped steps. Developers saved hours by not checking logs for every issue. Disivo reports a 300-400% ROI from using Smartlook, mainly by saving developer time and improving support.

Read on →

Alza.cz - Consumer Electronics - Very Large

Smartlook helped Alza.cz, a top global e-commerce electronics retailer, solve slow analytics and improve conversion rates. Before Smartlook, Alza's teams waited weeks for Google Analytics data, delay...ing decisions. With Smartlook, every department quickly accessed session recordings, events, and funnels. Filtering and retroactive event tracking saved time and money. Alza's UX, product, and content teams now analyze user behavior faster, boosting conversions and reducing churn.

Read on →

Elitedate - Dating

Elitedate is a website that helps people find romantic relationships. They wanted to make their marketing cheaper. They used Smartlook to analyze user behavior. With Smartlook, Elitedate made their m...arketing 12% cheaper.

Read on →

CDN77.com - Information Technology And Services

Smartlook helps CDN77.com find their best visitors. The team uses heatmaps and visitor journeys to see what customers use most and least. They use Smartlook to score leads and check if marketing camp...aigns work. They switched from Inspectlet for better value and more recordings. Smartlook helps them find and fix about two bugs each month.

Read on →

Kiwi.com - Internet - Large

Smartlook helps Kiwi.com verify customer issues fast. The quality assurance team uses session recordings to see what happened when a customer reports a bug. This saves about 8 minutes per issue and h...elps find around 10 bugs each month. Smartlook also helps the UX team spot and fix user experience problems. Always-on recording lets Kiwi.com solve support tickets faster and improve their flight booking portal.

Read on →

Elitedate - Consumer Services

Smartlook helped Elitedate fix a 10% drop in registration funnel completion after a redesign. Using session recordings, Elitedate found the problem in 30 minutes and improved the registration process.... Completion rates rose from 55% to 63%, then up another 4% after mobile changes. Marketing costs dropped by 12% thanks to Smartlook's analytics. Elitedate now uses Smartlook to spot design issues and improve user experience.

Read on →

Smartlook - A new era in user analytics has arrived

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Frequently Asked Questions(FAQ)

for Smartlook

What is Smartlook?

Smartlook is a conversion rate optimization platform to analyze user behavior in different possible ways. It helps to enhance customer relationships and increase sales and revenue.

Smartlook records users on websites and mobile apps. It analyses both websites and mobile apps to understand user behavior, trends, and bugs in detail all of which helps to make better data-driven decisions. It provides website analytics that helps to understand where users struggle on the website and how to increase conversions. Similar analytics are available for mobile apps also.

What is Smartlook used for?

Smartlook is a Conversion Rate Optimization Software mainly used by its customers to Enhance Customer Relationships and Increase Sales & Revenue by Engagement Management, Onboarding and Helpdesk Management .

What are the top features of Smartlook?

Recording, Personalization and Dashboard are some of the top features of Smartlook.

Who uses Smartlook?

Smartlook is used by Marketing And Advertising, Computer Software and Information Technology And Services among other industries.

What are Smartlook alternatives?

Where is Smartlook located?

Smartlook is headquartered at Lidicka 2030/20 602 00 Brno Czech Republic (European Union).
lightning

Peers used Smartlook for engagement management and onboarding

Smartlook Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.27/5

Read Reviews (277)
Custom Reports

4.07/5

Read Reviews (482)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.27/5

Read Reviews (277)
Custom Reports

4.07/5

Read Reviews (482)

Software Failure Risk Guidance

?

for Smartlook

Overall Risk Meter

Low Medium High

Top Failure Risks for Smartlook

Smartlook, s.r.o Profile

Company Name

Smartlook, s.r.o

Company Website

https://www.smartlook.com/

Year Founded

2016

HQ Location

Lidicka 2030/20 602 00 Brno Czech Republic (European Union)

Employees

11-50

Social

Financials

SERIES A