Livechat Overview

LiveChat® enables businesses to engage with customers in real-time, enhancing both ecommerce and B2B interactions. Teams can quickly set up the intuitive interface, facilitating seamless customer support and sales. The AI-driven chatbots automate routine inquiries, allowing staff to focus on complex issues. LiveChat® also integrates with various tools to support business growth, offering insights into chat performance and customer satisfaction. A surprising detail is the inclusion of Copilot, which boosts team efficiency directly within the app. This software is a go-to solution for businesses aiming to elevate their customer service standards.

Use Cases

Customers recommend Helpdesk Management, Engagement Management, Contact List Management, as the business use cases that they have been most satisfied with while using Livechat.

Other use cases:

  • Customer Feedback Management
  • Communication Management
  • Generation Of New Leads
  • Social Media Management
  • Lifetime Value Management
  • Rating And Review Management
  • Knowledge Management
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Livechat.

Other priorities:

  • Increase Sales & Revenue
  • Improve Internal Communications
  • Improve ROI
  • Improve Brand Engagement
  • Improve Digital And Social Presence
  • Improve Efficiency
  • Build Brand Awareness
  • Scale Best Practices
  • Reduce Bounce
  • Improve Visibility
  • Increase Average Basket Value
  • Grow Market Share
  • Improve Consistency
  • Increase Customer Life Time Value
  • Enter New Markets Internationally Or Locally
  • Launch New Products
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Livechat Use-Cases and Business Priorities: Customer Satisfaction Data

Livechat works with different mediums / channels such as Chat. Website. and Phone Calls.

Livechat's features include Personalization, Ticketing, Alerts: Popups & Notifications, etc. and Livechat support capabilities include Email Support, Phone Support, 24/7 Support, etc. also Livechat analytics capabilities include Analytics, and Custom Reports.

Reviews

"LiveChat helps with the former by enabling Unimart’s agents to answer all questions regarding order statuses or even basic issues like how to order a product. It’s also helped in turning first-time ecommerce buyers into frequent ecommerce buyers." - Roberto Jimenez

Livechat, Helpcrunch, Haptik, Smartsupp, JivoChat, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

LiveChat is an all-in-one live chat app for e-commerce to support and sell simultaneously. Trusted by over 37,000 businesses, a free trial can be started today.

Popular Business Setting

for Livechat

Top Industries

  • Retail
  • Computer Software
  • Internet

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Livechat is popular in Retail, Computer Software, and Internet and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Livechat Use Cases

How efficiently Does Livechat manage your Helpdesk Management?

What Are the key features of Livechat for Engagement Management?

What Are the key features of Livechat for Contact List Management?

What Are the key features of Livechat for Customer Feedback Management?

How efficiently Does Livechat manage your Communication Management?

64+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Livechat solved their Live Chat needs. Cuspera uses 9330 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Livechat testimonial

Roberto Jimenez

General Director

Unimart

LiveChat helps with the former by enabling Unimart’s agents to answer all questions regarding order statuses or even basic issues like how to order a product. It’s also helped in turning first-time ecommerce buyers into frequent ecommerce buyers. Testimonial By Roberto Jimenez
Livechat testimonial

Aaron Hicks

Member Assistance Center Service Supervisor

Greenstate Credit Union

LiveChat has been very willing to work with us in furthering our efficiency. We’ll soon roll out a verification system compatible with LiveChat that will save us roughly $6,000 worth of time per month just by being able to authenticate someone by seeing that they’re logged into their online banking.... Our relationship with LiveChat is very valuable to us because of efficiencies like those

Testimonial By Aaron Hicks
Livechat testimonial

Barb Gates

Director Of Support

Smugmug

We wanted to provide a way for our customers to have almost instant access to our Support Heroes, so we looked into providing live chat access to them. Testimonial By Barb Gates
CUSTOMERS TESTIMONIALS
Livechat testimonial

Roberto Jimenez

General Director

Unimart

LiveChat helps with the former by enabling Unimart’s agents to answer all questions regarding order statuses or even basic issues like how to order a product. It’s also helped in turning first-time ecommerce buyers into frequent ecommerce buyers. Testimonial By Roberto Jimenez
Livechat testimonial

Aaron Hicks

Member Assistance Center Service Supervisor

Greenstate Credit Union

LiveChat has been very willing to work with us in furthering our efficiency. We’ll soon roll out a verification system compatible with LiveChat that will save us roughly $6,000 worth of time per month just by being able to authenticate someone by seeing that they’re logged into their online banking.... Our relationship with LiveChat is very valuable to us because of efficiencies like those

Testimonial By Aaron Hicks
Livechat testimonial

Barb Gates

Director Of Support

Smugmug

We wanted to provide a way for our customers to have almost instant access to our Support Heroes, so we looked into providing live chat access to them. Testimonial By Barb Gates

Case Studies

Transportation/Trucking/Railroad

Case Study Montway Auto Transport

How Montway Auto Transport Customers Choose LiveChat over the Phone

Financial Services

Case Study GreenState Credit Union

How GreenState Credit Union Substantially Lowers Their Overall Cost per Interaction by Using LiveChat

Retail

Case Study Sephora

How Sephora Uses LiveChat To Grow Sales and Increase Customer Satisfaction

Retail

Case Study Unimart

How Unimart Excels in Customer Service by Using the Data Available in Customer Insight

Information Technology and Services

CASE STUDY SnapCall

LiveChat's SnapCall app increased customer satisfaction and sales by 15% and reduced call handling time by 30%, ultimately leading to improved customer service and agent productivity.

Construction

Case Study Green Retreats

How Green Retreats Uses LiveChat to Control the Flow of Communication into the Sales Office

Video

How to Add a Live Chat To Your Website? WordPress | Customization

Video Thumbnail

Frequently Asked Questions(FAQ)

for Livechat

What is Livechat?

LiveChat is a simple online chat solution for businesses, allowing their customer service professionals to contact customers who are seeking information on the website directly. The platform enables businesses and their team to talk with clients and potential customers directly on their websites and in real-time.

The key features of Livechat include webchat window, analytics and reporting, simplistic usage and availability of detailed analytical reports. Other important features are customization features, customer engagement, multiple chatting and eCommerce tools, ticketing system, advanced integration facilities, and multiple applications. Along with core live chat functionality, it has a wide range of add-on modules, including some for sales and marketing automation, and integrations with third-party customer relationship management (CRM) platforms.

Businesses can install LiveChat on multiple websites and can connect with the larger audience. Customers can also be invited to the chatbox by sending the chat link to them via email and text messages. Each chat is automatically graded based on the analysis of the responses given by the customers. LiveChat is a customizable solution, allowing users to add different themes and colours to their chat windows. It offers customer support via chat, email and phone.

What is Livechat used for?

Livechat is a Live Chat Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Helpdesk Management, Engagement Management and Contact List Management .

What are the top features of Livechat?

Personalization, Ticketing and Alerts: popups & Notifications are some of the top features of Livechat.

Who uses Livechat?

Livechat is used by Retail, Computer Software and Internet among other industries.

What are Livechat alternatives?

Helpcrunch, Haptik, Smartsupp and JivoChat are popular alternatives for Livechat.

Where is Livechat located?

Livechat is headquartered at One International Place Suite 1400 Boston, MA 02110-2619.
lightning

Peers used Livechat for helpdesk management and engagement management

Livechat Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.59/5

Read Reviews (17)
Analytics

4.68/5

Read Reviews (225)
Custom Reports

4.11/5

Read Reviews (705)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.59/5

Read Reviews (17)
Analytics

4.68/5

Read Reviews (225)
Custom Reports

4.11/5

Read Reviews (705)

Software Failure Risk Guidance

?

for Livechat

Overall Risk Meter

Low Medium High

Top Failure Risks for Livechat

LiveChat Software S.A. Profile

Company Name

LiveChat Software S.A.

Company Website

https://www.livechat.com/

Year Founded

2002

HQ Location

One International Place Suite 1400 Boston, MA 02110-2619

Employees

101-250

Social

Financials

IPO