LiveChat is a simple online chat solution for businesses, allowing their customer service professionals to contact customers who are seeking information on the website directly. The platform enables businesses and their team to talk with clients and potential customers directly on their websites and in real-time.
The key features of Livechat include webchat window, analytics and reporting, simplistic usage and availability of detailed analytical reports. Other important features are customization features, customer engagement, multiple chatting and eCommerce tools, ticketing system, advanced integration facilities, and multiple applications. Along with core live chat functionality, it has a wide range of add-on modules, including some for sales and marketing automation, and integrations with third-party customer relationship management (CRM) platforms.
Businesses can install LiveChat on multiple websites and can connect with the larger audience. Customers can also be invited to the chatbox by sending the chat link to them via email and text messages. Each chat is automatically graded based on the analysis of the responses given by the customers. LiveChat is a customizable solution, allowing users to add different themes and colours to their chat windows. It offers customer support via chat, email and phone.
Popular Business Setting
- Computer Software
- Information Technology and Services
- Small Business
- Mid Market
Peer Recommendations on business needs
Increase sales & revenue, Enhance customer relationships, Build brand awareness, are the most popular goals peers achieved using Livechat .
It is the best suited for chat, chat, e-mail, channels.
Livechat does well for a wide range of processes. Peers recommend helpdesk management, engagement management, engaging and following up, as the business processes that they have been most satisfied while using Livechat .
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IT and Other Capabilities