Livechat Overview
LiveChat® enables businesses to engage with customers in real-time, enhancing both ecommerce and B2B interactions. Teams can quickly set up the intuitive interface, facilitating seamless customer support and sales. The AI-driven chatbots automate routine inquiries, allowing staff to focus on complex issues. LiveChat® also integrates with various tools to support business growth, offering insights into chat performance and customer satisfaction. A surprising detail is the inclusion of Copilot, which boosts team efficiency directly within the app. This software is a go-to solution for businesses aiming to elevate their customer service standards.
Use Cases
Customers recommend Helpdesk Management, Engagement Management, Contact List Management, as the business use cases that they have been most satisfied with while using Livechat.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Livechat.
Livechat Use-Cases and Business Priorities: Customer Satisfaction Data
Livechat works with different mediums / channels such as Chat. Website. and Phone Calls.
Livechat's features include Personalization, Ticketing, Alerts: Popups & Notifications, etc. and Livechat support capabilities include Email Support, Phone Support, 24/7 Support, etc. also Livechat analytics capabilities include Analytics, and Custom Reports.
Reviews
"LiveChat helps with the former by enabling Unimart’s agents to answer all questions regarding order statuses or even basic issues like how to order a product. It’s also helped in turning first-time ecommerce buyers into frequent ecommerce buyers." - Roberto Jimenez
Livechat, Helpcrunch, Haptik, Smartsupp, JivoChat, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
LiveChat is an all-in-one live chat app for e-commerce to support and sell simultaneously. Trusted by over 37,000 businesses, a free trial can be started today.
Popular Business Setting
for Livechat
Top Industries
- Retail
- Computer Software
- Internet
Popular in
- Small Business
- Mid Market
- Enterprise
Livechat is popular in Retail, Computer Software, and Internet and is widely used by Small Business, Mid Market, and Enterprise.
Comprehensive Insights on Livechat Use Cases
How efficiently Does Livechat manage your Helpdesk Management?
What Are the key features of Livechat for Engagement Management?
What Are the key features of Livechat for Contact List Management?
What Are the key features of Livechat for Customer Feedback Management?
How efficiently Does Livechat manage your Communication Management?
64+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Livechat solved their Live Chat needs. Cuspera uses 9330 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
Customer Testimonials
CUSTOMERS | TESTIMONIALS |
---|---|
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LiveChat helps with the former by enabling Unimart’s agents to answer all questions regarding order statuses or even basic issues like how to order a product. It’s also helped in turning first-time ecommerce buyers into frequent ecommerce buyers. Testimonial By Roberto Jimenez |
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LiveChat has been very willing to work with us in furthering our efficiency. We’ll soon roll out a verification system compatible with LiveChat that will save us roughly $6,000 worth of time per month just by being able to authenticate someone by seeing that they’re logged into their online banking.... Our relationship with LiveChat is very valuable to us because of efficiencies like those |
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We wanted to provide a way for our customers to have almost instant access to our Support Heroes, so we looked into providing live chat access to them. Testimonial By Barb Gates |
CUSTOMERS | TESTIMONIALS |
---|---|
![]() Roberto Jimenez General Director Unimart |
LiveChat helps with the former by enabling Unimart’s agents to answer all questions regarding order statuses or even basic issues like how to order a product. It’s also helped in turning first-time ecommerce buyers into frequent ecommerce buyers. Testimonial By Roberto Jimenez |
![]() Aaron Hicks Member Assistance Center Service Supervisor Greenstate Credit Union |
LiveChat has been very willing to work with us in furthering our efficiency. We’ll soon roll out a verification system compatible with LiveChat that will save us roughly $6,000 worth of time per month just by being able to authenticate someone by seeing that they’re logged into their online banking.... Our relationship with LiveChat is very valuable to us because of efficiencies like those |
![]() Barb Gates Director Of Support Smugmug |
We wanted to provide a way for our customers to have almost instant access to our Support Heroes, so we looked into providing live chat access to them. Testimonial By Barb Gates |
Case Studies
Case Study Montway Auto Transport
Case Study GreenState Credit Union
Case Study Sephora
Case Study Unimart
CASE STUDY SnapCall
Case Study Green Retreats
Video
How to Add a Live Chat To Your Website? WordPress | Customization

Frequently Asked Questions(FAQ)
for Livechat
What is Livechat?
LiveChat is a simple online chat solution for businesses, allowing their customer service professionals to contact customers who are seeking information on the website directly. The platform enables businesses and their team to talk with clients and potential customers directly on their websites and in real-time.
The key features of Livechat include webchat window, analytics and reporting, simplistic usage and availability of detailed analytical reports. Other important features are customization features, customer engagement, multiple chatting and eCommerce tools, ticketing system, advanced integration facilities, and multiple applications. Along with core live chat functionality, it has a wide range of add-on modules, including some for sales and marketing automation, and integrations with third-party customer relationship management (CRM) platforms.
Businesses can install LiveChat on multiple websites and can connect with the larger audience. Customers can also be invited to the chatbox by sending the chat link to them via email and text messages. Each chat is automatically graded based on the analysis of the responses given by the customers. LiveChat is a customizable solution, allowing users to add different themes and colours to their chat windows. It offers customer support via chat, email and phone.
What is Livechat used for?
What are the top features of Livechat?
Who uses Livechat?
What are Livechat alternatives?
Where is Livechat located?
Livechat Competitors
Livechat Features
- Low
- Medium
- High
FEATURE | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (17) |
Analytics | Read Reviews (225) |
Custom Reports | Read Reviews (705) |
CAPABILITIES | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (17) |
Analytics | Read Reviews (225) |
Custom Reports | Read Reviews (705) |
Livechat Integrations
Livechat integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Livechat
Software Failure Risk Guidance
?for Livechat
Overall Risk Meter
Top Failure Risks for Livechat
LiveChat Software S.A. Profile
HQ Location
One International Place Suite 1400 Boston, MA 02110-2619
Employees
101-250
Social
Financials
IPO