CUSPERA

Livechat

4.59 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆
(20143 Reviews)

LiveChat | Live Chat Software and Help Desk Software

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About Livechat

LiveChat is a simple online chat solution for businesses, allowing their customer service professionals to contact customers who are seeking information on the website directly. The platform enables businesses and their team to talk with clients and potential customers directly on their websites and in real-time.

The key features of Livechat include webchat window, analytics and reporting, simplistic usage and availability of detailed analytical reports. Other important features are customization features, customer engagement, multiple chatting and eCommerce tools, ticketing system, advanced integration facilities, and multiple applications. Along with core live chat functionality, it has a wide range of add-on modules, including some for sales and marketing automation, and integrations with third-party customer relationship management (CRM) platforms.

Businesses can install LiveChat on multiple websites and can connect with the larger audience. Customers can also be invited to the chatbox by sending the chat link to them via email and text messages. Each chat is automatically graded based on the analysis of the responses given by the customers. LiveChat is a customizable solution, allowing users to add different themes and colours to their chat windows. It offers customer support via chat, email and phone.

Livechat
is used by peers for

Processes

helpdesk management, engagement management, engaging and following up

Channels

chat, chat, e-mail

Capabilities

24/7 Support, Chat Support, Email Support

Goals

Increase sales & revenue, Enhance customer relationships, Build brand awareness

Industry

Computer Software, Information Technology and Services, Internet

Popular Business Setting
for Livechat

Top Industries

  • Computer Software
  • Information Technology and Services
  • Internet

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peer Recommendations on business needs
for Livechat

Goals

Increase sales & revenue, Enhance customer relationships, Build brand awareness, are the most popular goals peers achieved using Livechat .

Channels

It is the best suited for chat, chat, e-mail, channels.

Processes

Livechat does well for a wide range of processes. Peers recommend helpdesk management, engagement management, engaging and following up, as the business processes that they have been most satisfied while using Livechat .

Read Reviews of Business Process for Livechat

Peers used Livechat to Increase sales & revenue and Enhance customer relationships

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Failure Risk Guidance Security Report ?

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Overall Risk Meter

Low Medium High

Top Failure Risks for Livechat

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First 5 Reports are Free

IT and Other Capabilities
for Livechat

  • Low
  • Medium
  • High

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Vendor Profile Details

Company Name Livechat
Company Website www.livechat.com/
Year Founded 2002
HQ Location One International Place Suite 1400 Boston, MA 02110-2619
Employees 101-250
Social
Financials IPO