Helpmonks Overview
Here’s the scoop on Helpmonks! We've gathered over 334 insights from folks who use it, and know it inside out—from peer reviews to customer testimonials and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Helpmonks, Wipster, Front, Coda, Submittable, etc., all belong to a category of solutions that help Collaboration and Productivity. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Helpmonks is right for your needs? Our Cuspera AI engine can evaluate how Helpmonks fits your specific business needs, industry, and context. Get your personalized assessment report today.
Helpmonks supports business activities such as:
- Engagement Management
- Collaboration
- Workflow Management
- Communication Management
- Rating And Review Management
Helpmonks can help you with many business goals, such as Enhance Customer Relationships, Increase Sales & Revenue, Improve Internal Communications, Improve Brand Engagement, and Acquire Customers. It can help manage these activities if you use E-Mail Chat and Newsletter for these needs. As a solution, Helpmonks's capabilities include Widgets, Personalization, and Alerts: Popups & Notifications.
Helpmonks was founded in 2015.
Reviews
"...Our Customer Engagement Platform includes Shared inbox, Live-Chat, CRM, Team To-Dos, Email Campaign, and Email Automation...." Customer Engagement Platform: All features
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Helpmonks solved their Collaboration and Productivity needs. Cuspera uses 334 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Collaboration and Productivity needs.
Business Priorities
Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities peers achieved using Helpmonks.
Use Cases
Peers recommend Engagement Management , Collaboration , Workflow Management , as the business use cases that they have been most satisfied while using Helpmonks.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management with E-Mail and Chat |
4.77/5 ★ |
"...Our Customer Engagement Platform includes Shared inbox, Live-Chat, CRM, Team To-Dos, Email Campaign, and Email Automation...." Customer Engagement Platform: All features |
| engaging and following up |
4.71/5 ★ |
"...By using , Helpmonks customers will see a significant increase in engagement compared to bulk email...." Customer Relationship Management (CRM) Software |
| Collaboration with E-Mail |
4.68/5 ★ |
"...Shared inbox. for customer service that demand more from collaboration. ..." Customer Relationship Management (CRM) Software |
| Workflow Management with E-Mail |
4.42/5 ★ |
"...Users can also use workflows and assign emails to designated team members, label them or automatically send a response back...." Peer review |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management with E-Mail and Chat |
4.77/5 ★ |
"...Our Customer Engagement Platform includes Shared inbox, Live-Chat, CRM, Team To-Dos, Email Campaign, and Email Automation...." Customer Engagement Platform: All features |
|
| engaging and following up |
4.77/5 ★ |
| Collaboration with E-Mail |
4.68/5 ★ |
"...Shared inbox. for customer service that demand more from collaboration. ..." Customer Relationship Management (CRM) Software |
|
| Workflow Management with E-Mail |
4.42/5 ★ |
"...Users can also use workflows and assign emails to designated team members, label them or automatically send a response back...." Peer review |
|
19+ more Business Use Cases
Our AI advisor, Wyz, harnessed 334 insights from peers and experts to help you assess how these Helpmonks use cases fit your Collaboration and Productivity needs.
Video
Email Sequences Feb 2023
Peers used Helpmonks to Enhance customer relationships and Increase sales & revenue
Helpmonks Alternatives
Peer and Expert Opinion on Features
for Helpmonks
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Widgets | Read Reviews (13) |
| Personalization | Read Reviews (10) |
| Alerts: popups & Notifications | Read Reviews (5) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Widgets | Read Reviews (13) |
| Personalization | Read Reviews (10) |
| Alerts: popups & Notifications | Read Reviews (5) |
IT and Other Capabilities
for Helpmonks
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (25) |
| Data Export | Read Reviews (8) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (25) |
| Data Export | Read Reviews (8) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (66) |
| Chat Support | Read Reviews (18) |
| Email Support | Read Reviews (9) |
| Phone Support | Read Reviews (2) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (66) |
| Chat Support | Read Reviews (18) |
| Email Support | Read Reviews (9) |
| Phone Support | Read Reviews (2) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Custom Reports | Read Reviews (23) |
| Analytics | Read Reviews (7) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Custom Reports | Read Reviews (23) |
| Analytics | Read Reviews (7) |
Software Failure Risk Guidance
?for Helpmonks
Overall Risk Meter
Top Failure Risks for Helpmonks
Vendor Profile Details
HQ Location
Woodchuck Hill Rd, Syracuse, New York US
Employees
1-10
Social
Financials
PRIVATE
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