cuspera logo CUSPERA

Livechat vs Smartsupp: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Livechat vs. Smartsupp is based on a specific set of business needs and context. The comparison uses 10069 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Livechat and Smartsupp

Livechat, Smartsupp, Userlike, Freshdesk Messaging, etc., belong to a category of solutions that help Live Chat. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Livechat covers Helpdesk Management with Chat, Engagement Management with Website, Contact List Management with Chat, Customer Feedback Management with Chat, etc.

Smartsupp focuses on Contact List Management with Website, Engagement Management with Chat, Rating And Review Management with Offline, Helpdesk Management, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Livechat

Focus area

Livechat is better than Smartsupp for

Software Failure Risk

  • low

logo Smartsupp

Focus area

Software Failure Risk

  • medium

About

LiveChat | Live Chat Software and Help Desk Software

Smartsupp: Free Live Chat for Websites | Online Chat Support

Age

2002

Financials

IPO

SEED

Business Need

Total Processes
(we found evidences for)

87

21

Total Goals
(we found evidences for)

18

5

Top Processes

Evidences indicate better relative satisfaction


helpdesk management


engagement management

engaging and following up


contact list management


customer feedback management

measuring customer satisfaction

measuring net promoter score


communication management

sending & publishing communications


generation of new leads


social media management

social media analytics

managing social media account

engaging on social media

scheduling post to social media


lifetime value management


rating and review management


knowledge management


workflow management



training & onboarding



conversion management


content management


loyalty management

customise loyalty program

identify target customers


campaign management

campaign monitoring


sales document management

proposal & quote management



relationship management



sales call management

meeting management

call transcription


products & pricelist management


competitive intelligence



revenue cycle management






lead qualification

lead qualification: technographic


customer case management




referral management



conference call management







Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve internal communications

  • Improve ROI

  • Improve brand engagement

  • Improve digital and social presence

  • Improve efficiency

  • Build brand awareness

  • Scale best practices

  • Reduce bounce

  • Improve visibility

  • Increase average basket value

  • Grow market share

  • Improve consistency

  • Increase customer life time value

  • Enter new markets internationally or locally

  • Launch new products

  • See 15 more
  • Increase sales & revenue

  • Acquire customers

  • Enhance customer relationships

  • Improve internal communications

  • Scale best practices

  • See 2 more

Top Channels

Channels Used

  • chat

  • website

  • video

  • offline

  • mobile

  • e-mail

  • phone calls

  • trade shows

  • mobile app

  • events

  • user generated content

  • blogs

  • See 9 more
  • chat

  • website

  • video

  • offline

  • mobile

  • e-mail

  • phone calls

  • trade shows

  • mobile app

  • events

  • user generated content

  • blogs

  • See 9 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Migration Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Business Setting