Overview: Livechat and Smartsupp as Live Chat Category solutions.

Livechat excels in features and adaptability for large enterprises and diverse industries, offering extensive support options and customer engagement tools. It's designed for businesses seeking robust analytics and integration. Smartsupp caters to smaller segments, focusing on straightforward functionalities and essential support, appealing to companies prioritizing basic engagement and communication management. While Livechat is comprehensive with its features and support for strategic business growth, Smartsupp offers simplicity and accessibility for foundational customer interaction needs.

Livechat: LiveChat is an all-in-one live chat app for e-commerce to support and sell simultaneously. Trusted by over 37,000 businesses, a free trial can be started today.

Smartsupp: Smartsupp assists in driving online sales by turning webshop visitors into loyal customers. Live chat and AI chatbots enhance customer interaction and lead generation.

Livechat and Smartsupp: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Livechat offers diverse capabilities, like helpdesk and engagement management, helping businesses handle customer interactions robustly. read more →

Smartsupp supports essential functions like contact and engagement management, focusing on basic communication needs. read more →

Business Goals

Livechat focuses on strengthening customer relationships and sales, aligning with business demands for growth and improved engagement. read more →

Smartsupp aims to drive sales and customer acquisitions, suiting needs for increasing revenue and building customer connections. read more →

Core Features

Core features of Livechat include analytics, integration, and AI capabilities, enhancing operational workflows with powerful data tools. read more →

Smartsupp highlights analytics and data import/export, providing straightforward functionalities for easy use. read more →

Vendor Support

Livechat offers extensive support, including 24/7 assistance and multiple contact channels, meeting diverse user needs. read more →

Vendor support with Smartsupp includes foundational services like 24/7 assistance, primarily focusing on basic user requirements. read more →

Segments and Industries

Large enterprises across retail and software industries predominantly use Livechat, appreciating its comprehensive tools for varied industries. read more →

Smartsupp finds its niche among smaller customer bases, particularly in IT services, serving businesses with essential operational demands. read more →

Operational Alignment

Livechat aligns with large-scale and complex operations, designed to integrate seamlessly into diverse environments. read more →

Smartsupp is suited for straightforward workflows, ideal for businesses needing uncomplicated customer management solutions. read more →