Tawk.to Overview
Tawk.to addresses the challenge of real-time customer engagement by offering a 100% free live chat software. It enables businesses to monitor and interact with website visitors, enhancing customer service and satisfaction. The platform is easily integrated with a simple JavaScript snippet, allowing companies to quickly deploy the chat functionality. Tawk.to is utilized by over 5 million users, demonstrating its effectiveness in fostering closer customer relationships. The software supports a customizable interface, catering to specific business needs and preferences, and includes premium features without additional costs. This solution is ideal for businesses seeking to improve customer communication and engagement without incurring extra expenses.
Use Cases
Customers recommend Engagement Management, Communication Management, Contact List Management, as the business use cases that they have been most satisfied with while using Tawk.to.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Tawk.to.
Tawk.to Use-Cases and Business Priorities: Customer Satisfaction Data
Tawk.to works with different mediums / channels such as Chat. Website. Mobile etc.
Tawk.to's features include Widgets, Dashboard, Alerts: Popups & Notifications, etc. and Tawk.to support capabilities include Chat Support, 24/7 Support, Phone Support, etc. also Tawk.to analytics capabilities include Analytics, and Custom Reports.
Reviews
"Every sale is more money for the company. So for us, the conversion ratios are higher using tawk.to than the previous system, which means the company makes more money. And it’s really the biggest metric that we use." - Harry P
Peer review evidence (same sources as the product rating summary)
"...Live chat allows us to interact with our customers in a timely manner...." Peer review by User
"...I like it because it is very simple to use, enables us to send a message when we are not available, in cases where global prospects try to reach us...." Peer review by Verified Reviewer, Internet
"...Tawk.to has let me monitor visitors to my site and communicate with them in real time, or have an automated chat message that helps me capture visitors contact info...." Peer review by User
Tawk.to, Helpcrunch, Haptik, Smartsupp, JivoChat, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Tawkto provides 100% free live chat software for websites. Visitors can be monitored and engaged via a customizable page.
Popular Business Setting
for Tawk.to
Top Industries
- Information Technology and Services
- Marketing and Advertising
- Computer Software
Popular in
- Small Business
- Mid Market
- Large Enterprise
Tawk.to is popular in Information Technology And Services, Marketing And Advertising, and Computer Software and is widely used by Small Business, Mid Market, and Large Enterprise.
Tawk.to Customer wins, Customer success stories, Case studies
What makes Tawk.to ideal for Engagement Management?
How does Tawk.to address your Communication Management Challenges?
How can Tawk.to enhance your Contact List Management process?
What Are the key features of Tawk.to for Generation Of New Leads?
20 buyers and buying teams have used Cuspera to assess how well Tawk.to solved their Live Chat needs. Cuspera uses 1557 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
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Every sale is more money for the company. So for us, the conversion ratios are higher using tawk.to than the previous system, which means the company makes more money. And it’s really the biggest metric that we use. Testimonial By Harry P |
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As a translation company, we understand how critical communication is in establishing trust with our clients. So we wanted to make our customer support accessible and reach our clients in the simplest, most authentic way. In choosing a chat platform, you’ll have to decide what qualities you want a ...platform that’s compatible with how you will customer support team needs, which we found in Tawk.to. |
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With tawk.to, I know that even when I sleep, the website is awake. Testimonial By Adi Hertz |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Harry P President Ski.com |
Every sale is more money for the company. So for us, the conversion ratios are higher using tawk.to than the previous system, which means the company makes more money. And it’s really the biggest metric that we use. Testimonial By Harry P |
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Tech Localization Engineering Department Tomedes |
As a translation company, we understand how critical communication is in establishing trust with our clients. So we wanted to make our customer support accessible and reach our clients in the simplest, most authentic way. In choosing a chat platform, you’ll have to decide what qualities you want a ...platform that’s compatible with how you will customer support team needs, which we found in Tawk.to. |
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Adi Hertz Founder Heal Navigator |
With tawk.to, I know that even when I sleep, the website is awake. Testimonial By Adi Hertz |
Onsite Storage Solutions - Consumer Services
How to invite and manage agents
Frequently Asked Questions(FAQ)
for Tawk.to
What is Tawk.to?
Tawk.to is a live chat and messaging tool used by businesses to connect with customers via a mobile app or on website. Tawk.to makes it easy to deliver personalized and real time customer service. Tawk.to helps to monitor the website and be there when customers need attention. It helps to proactively initiate conversation with visitors and app users.
The primary features offered by the platform includes Canned Responses, Customizable Branding, Geo Targeting, Offline Form, Screen Sharing, Proactive Chat, Transfers/Routing, Third Party Integration and Website Visitor Tracking.
The free chat app offers different screens for visitor’s details, choosing chats and chatting. The users have the flexibility to customize widgets and modify chat colours, attention bubbles, and do personalized uploads.
What is Tawk.to used for?
What are the top features of Tawk.to?
Who uses Tawk.to?
What are Tawk.to alternatives?
Where is Tawk.to located?
Peers used Tawk.to for engagement management and communication management
Tawk.to Competitors
Tawk.to Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Analytics | Read Reviews (33) |
| Custom Reports | Read Reviews (192) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Analytics | Read Reviews (33) |
| Custom Reports | Read Reviews (192) |
Tawk.to Integrations
Tawk.to integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Tawk.to
Software Failure Risk Guidance
?for Tawk.to
Overall Risk Meter
Top Failure Risks for Tawk.to
tawk.to, inc. Profile
Company Name
tawk.to, inc.
Company Website
https://www.tawk.to/HQ Location
187 E Warm Springs Rd, SB298, Las Vegas, Nevada 89119, US
Employees
11-50
Social
Financials
SEED
What makes Tawk.to ideal for Social Media Analytics?