Tawk.to Overview
This is a summary of the comprehensive capabilities and benefits of Tawk.to based on over 1557 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Tawk.to, Pure Chat, Chatlio, Livezilla Customer Support, Comm100 Live Chat, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Tawk.to is right for your needs? Our Cuspera AI engine can evaluate how Tawk.to fits your specific business needs, industry, and context. Get your personalized assessment report today.
Tawk.to supports business activities such as:
- Engagement Management
- Communication Management
- Contact List Management
- Social Media Analytics
- Generation Of New Leads
Tawk.to can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Increase Sales & Revenue, Improve Internal Communications, Enter New Markets Internationally Or Locally, etc. It can help manage these activities if you use Chat Website Mobile etc. for these needs. As a solution, Tawk.to's capabilities include Widgets, Dashboard, Alerts: Popups & Notifications, etc.
Tawk.to Information Technology and Services Vertical is its biggest customer base.
Reviews
"...tawk.to also includes sentiment tracking which helps users analyze responses and improve customer engagement...." Peer review
Cuspera Reviews
20 buyers and buying teams have used Cuspera to assess how well Tawk.to solved their Live Chat needs. Cuspera uses 1557 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Tawk.to.
Use Cases
Peers recommend Engagement Management , Communication Management , Contact List Management , as the business use cases that they have been most satisfied while using Tawk.to.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management with Chat, Website and Mobile |
4.76/5 ★ |
"...tawk.to also includes sentiment tracking which helps users analyze responses and improve customer engagement...." Peer review |
| engaging and following up |
4.76/5 ★ |
"...I enjoy being able to know when people are browsing my website and that I can engage with them from the Tawk...." Peer review by Anissa C., Founder, Design |
| Communication Management with Offline, Chat, Website and E-Mail |
4.80/5 ★ |
"..., I like the way how I receive notifications on my phone when someone send a message.. . ...." Peer review by abdelli s., Student Ambassador, Education |
| sending & publishing communications |
4.62/5 ★ |
"...to sends trigger messages to visitors especially greetings and notify them about the availability of a live support system...." Peer review by Jackson K, Jackson |
| tracking & monitoring communications |
4.05/5 ★ |
"...Monitor and track you and your teams progress over time, review chat history, and check performance in analytics. ..." tawk.to "100% FREE live chat software for your website!" |
| Contact List Management with Website and Chat |
4.92/5 ★ |
"...I like tawk.to because it is an easy way to get contact with your customers. ...." Peer review by Verified Reviewer, Marketing and Advertising |
| creating contact list |
4.34/5 ★ |
"...Tawk.to has let me monitor visitors to my site and communicate with them in real time, or have an automated chat message that helps me capture visitors contact info...." Peer review by User |
| tracking contacts |
3.88/5 ★ |
"...- Notes feature that allows you to keep track of previous contacts with customers...." Peer review by Anonymous Reviewer |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management with Chat, Website and Mobile |
4.76/5 ★ |
"...tawk.to also includes sentiment tracking which helps users analyze responses and improve customer engagement...." Peer review |
|
| engaging and following up |
4.76/5 ★ |
| Communication Management with Offline, Chat, Website and E-Mail |
4.80/5 ★ |
"..., I like the way how I receive notifications on my phone when someone send a message.. . ...." Peer review by abdelli s., Student Ambassador, Education |
|
| sending & publishing communications |
4.80/5 ★ |
| tracking & monitoring communications |
4.80/5 ★ |
| Contact List Management with Website and Chat |
4.92/5 ★ |
"...I like tawk.to because it is an easy way to get contact with your customers. ...." Peer review by Verified Reviewer, Marketing and Advertising |
|
| creating contact list |
4.92/5 ★ |
| tracking contacts |
4.92/5 ★ |
24+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1557 insights from peers and experts to help you assess how these Tawk.to use cases fit your Live Chat needs.
Frequently Asked Questions(FAQ)
for Tawk.to
What is Tawk.to?
What is Tawk.to used for?
What are the top features of Tawk.to?
Who uses Tawk.to?
What are Tawk.to alternatives?
Where is Tawk.to located?
Popular Business Setting
for Tawk.to
Top Industries
- Information Technology and Services
- Marketing and Advertising
- Computer Software
Popular in
- Small Business
- Mid Market
- Large Enterprise
Peers used Tawk.to to Enhance customer relationships and Acquire customers
Tawk.to Alternatives
Peer and Expert Opinion on Features
for Tawk.to
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Widgets | Read Reviews (57) |
| Dashboard | Read Reviews (49) |
| Alerts: popups & Notifications | Read Reviews (43) |
| Ticketing | Read Reviews (35) |
| Personalization | Read Reviews (34) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Widgets | Read Reviews (57) |
| Dashboard | Read Reviews (49) |
| Alerts: popups & Notifications | Read Reviews (43) |
| Ticketing | Read Reviews (35) |
| Personalization | Read Reviews (34) |
IT and Other Capabilities
for Tawk.to
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (81) |
| Data Import | Read Reviews (78) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (81) |
| Data Import | Read Reviews (78) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (223) |
| 24/7 Support | Read Reviews (248) |
| Phone Support | Read Reviews (15) |
| Email Support | Read Reviews (10) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (223) |
| 24/7 Support | Read Reviews (248) |
| Phone Support | Read Reviews (15) |
| Email Support | Read Reviews (10) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Analytics | Read Reviews (33) |
| Custom Reports | Read Reviews (192) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Analytics | Read Reviews (33) |
| Custom Reports | Read Reviews (192) |
Software Failure Risk Guidance
?for Tawk.to
Overall Risk Meter
Top Failure Risks for Tawk.to
Vendor Profile Details
Company Name
Tawk.to
Company Website
https://www.tawk.to/HQ Location
187 E Warm Springs Rd, SB298, Las Vegas, Nevada 89119, US
Employees
11-50
Social
Financials
SEED
Get a personalised risk report for Tawk.to
See Sample Risk ReportTell us more about yourself so that we can personalise incidents for your location, industry etc.
Connect to vendor request
Tawk.to may get in touch with you regarding your request.
Request Custom Quote
Tawk.to will get in touch with you regarding your request.