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Compare Tawk.to vs Smartsupp

Failure Risk Guidance Security Report ?

Failure Risk for Tawk.to low Failure Risk for Smartsupp medium
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Comparison Summary

For Tawk.to vs Smartsupp comparison, Our AI algorithm looked at 2296 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Tawk.to and Smartsupp to solve their respective business needs.

Pros and cons of Tawk.to and Smartsupp

Tawk.to is more suited to businesses that require Engagement Management with Chat and Contact List Management with Website where as Smartsupp is focused towards Contact List Management with Website and Engagement Management with Chat .

logo Tawk.to

Focus area

Tawk.to is better than Smartsupp for

Software Failure Risk

  • low

logo Smartsupp

Focus area

Software Failure Risk

  • medium

About

Monitor and chat with the visitors on your website, mobile app or from..

Smartsupp: Free Live Chat for Websites | Online Chat Support

Financials

SEED

SEED

Business Need

Total Processes
(we found evidences for)

37

21

Total Goals
(we found evidences for)

9

5

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (62)

Read Reviews (11)

engaging and following up

Read Reviews (37)

Read Reviews (4)

communication management

Read Reviews (25)

Read Reviews (5)

sending & publishing communications

Read Reviews (13)

Read Reviews (4)

tracking & monitoring communications

Read Reviews (2)

Read Reviews (0)

contact list management

Read Reviews (25)

Read Reviews (27)

creating contact list

Read Reviews (3)

Read Reviews (0)

tracking contacts

Read Reviews (2)

Read Reviews (0)

social media management

Read Reviews (22)

Read Reviews (0)

social media analytics

Read Reviews (22)

Read Reviews (0)

generation of new leads

Read Reviews (10)

Read Reviews (3)

white labeling

Read Reviews (9)

Read Reviews (0)

customer feedback management

Read Reviews (7)

Read Reviews (1)

measuring customer satisfaction

Read Reviews (5)

Read Reviews (1)

conversion management

Read Reviews (6)

Read Reviews (0)

training & onboarding

Read Reviews (6)

Read Reviews (1)

knowledge management

Read Reviews (5)

Read Reviews (1)

helpdesk management

Read Reviews (5)

Read Reviews (4)

lifetime value management

Read Reviews (2)

Read Reviews (0)

content management

Read Reviews (2)

Read Reviews (0)

content sharing

Read Reviews (2)

Read Reviews (0)

rating and review management

Read Reviews (1)

Read Reviews (4)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve internal communications

  • Enter new markets internationally or locally

  • Grow market share

  • Improve digital and social presence

  • Improve efficiency

  • Improve visibility

  • See 6 more

  • Increase sales & revenue

  • Acquire customers

  • Enhance customer relationships

  • Improve internal communications

  • Scale best practices

  • See 2 more

Top Channels

Channels Used

  • chat

  • website

  • video

  • offline

  • mobile

  • e-mail

  • phone calls

  • trade shows

  • mobile app

  • events

  • user generated content

  • blogs

  • See 9 more

  • chat

  • website

  • video

  • offline

  • mobile

  • e-mail

  • phone calls

  • trade shows

  • mobile app

  • events

  • user generated content

  • blogs

  • See 9 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

low

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting