eGain Overview
eGain is a cloud customer engagement platform offering real-time voice assistance and digital transformation through AI, knowledge, and analytics. Its suite includes modules like eGain CallTrack, Chat, Virtual Assistant, and ClickToCall.
Use Cases
Customers recommend Engagement Management, Knowledge Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using eGain.
Business Priorities
Scale Best Practices and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using eGain.
eGain Use-Cases and Business Priorities: Customer Satisfaction Data
eGain works with different mediums / channels such as Omnichannel. Phone Calls. Social Media etc.
eGain's features include Feedback Surveys, Alerts: Popups & Notifications, Personalization, etc. and eGain support capabilities include Phone Support, Email Support, Chat Support, etc. also eGain analytics capabilities include Analytics, and Custom Reports.
Reviews
"...Social Customer Interaction Applications eGain Social is an application for social customer service knowledge harvesting and single-sourced social publishing, and reputation management...." Peer review
eGain, Helpcrunch, Haptik, Gist, Tidio, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for eGain
Top Industries
- Consumer Electronics
- Consumer Goods
- Utilities
Popular in
- Large Enterprise
- Small Business
- Enterprise
eGain is popular in Consumer Electronics, Consumer Goods, and Utilities and is widely used by Large Enterprise, Small Business, and Enterprise.
eGain Customer wins, Customer success stories, Case studies
How efficiently Does eGain manage your Engagement Management?
Why is eGain the best choice for Knowledge Management?
Why is eGain the best choice for Helpdesk Management?
How does eGain facilitate Communication Management?
How efficiently Does eGain manage your Contact List Management?
32 buyers and buying teams have used Cuspera to assess how well eGain solved their Live Chat needs. Cuspera uses 2569 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
eGain | Trusted by Leaders
Frequently Asked Questions(FAQ)
for eGain
What is eGain?
eGain is a cloud customer engagement platform for a digital, omnichannel world to serve better and sell smarter. It delivers digital transformation for leading brands powered by virtual assistance, AI, knowledge, and analytics. It helps to improve customer experience, optimize service process, and grow sales across the web, social, and phone channels.
It provides a digital customer engagement suite of applications for customer service, knowledge management, and analytics, that businesses use to serve and sell to their customers. The suite consists of following modules eGain CallTrack, eGain Chat, eGain Virtual Assistant, eGain ClickToCall, eGain Cobrowse, eGain Mail, eGain Notify, eGain Offers, and eGain Social. It ensures 360-degree customer feedback and reliable information that can improve customer interaction.
What is eGain used for?
What are the top features of eGain?
Who uses eGain?
What are eGain alternatives?
Where is eGain located?
Peers used eGain for engagement management and knowledge management
eGain Competitors
eGain Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (102) |
| Analytics | Read Reviews (166) |
| Custom Reports | Read Reviews (175) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (102) |
| Analytics | Read Reviews (166) |
| Custom Reports | Read Reviews (175) |
Software Failure Risk Guidance
?for eGain
Overall Risk Meter
Top Failure Risks for eGain
eGain Corporation News
eGain (NASDAQ: EGAN) to Power OCCU with AI Knowledge Hub and Agent for 700 Users - Stock Titan
eGain introduced its AI Knowledge Hub at the Solve25 conference, aiming to automate knowledge management processes and reduce content-related costs. The platform uses AI to streamline discovery, curation, publishing, and optimization, targeting contact centers and support teams to improve metrics like AHT and FCR. The solution addresses content chaos, estimated to cost $31 billion annually, by automating manual tasks and enhancing ROI.
eGain Q1 FY2026: $23.5M Revenue, AI Hub ARR Up 23% | EGAN Stock News
eGain reported Q1 FY2026 financial results with revenue of $23.5M, an 8% YoY increase. The AI Knowledge Hub ARR grew 23% to $45.9M, contributing significantly to SaaS ARR. GAAP gross margin improved to 75%, and non-GAAP net income reached $4.7M. eGain provided Q2 and FY2026 revenue guidance, indicating potential margin volatility.
eGain Composer powers a modular AI knowledge development platform to build trusted AI CX applications - KMWorld
eGain's Composer is driving a modular AI knowledge development platform aimed at creating reliable AI customer experience applications. This platform enhances the development of AI-driven solutions for customer interactions.
eGain to Announce Fiscal 2026 First Quarter Financial Results on November 12, 2025
eGain to Announce Fiscal 2026 First Quarter Financial Results on November 12, 2025
eGain Corporation Profile
HQ Location
eGain Corporation 1252 Borregas Avenue Sunnyvale, CA 94089 USA
Employees
501-1000
Social
Financials
IPO
