eGain Overview
eGain is a cloud customer engagement platform offering real-time voice assistance and digital transformation through AI, knowledge, and analytics. Its suite includes modules like eGain CallTrack, Chat, Virtual Assistant, and ClickToCall.
Use Cases
Customers recommend Engagement Management, Knowledge Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using eGain.
Business Priorities
Scale Best Practices and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using eGain.
eGain Use-Cases and Business Priorities: Customer Satisfaction Data
eGain works with different mediums / channels such as Omnichannel. Phone Calls. Social Media etc.
eGain's features include Feedback Surveys, Alerts: Popups & Notifications, Personalization, etc. and eGain support capabilities include Phone Support, Email Support, Chat Support, etc. also eGain analytics capabilities include Analytics, and Custom Reports.
Reviews
"...What I like about Egain is the implementation of artificial intelligence to optimize the interaction with the users of the networks, allows the client to feel satisfied because he receives an immediate response to their concerns...." Peer review by Kristin B, Customer Support Professional
Peer review evidence (same sources as the product rating summary)
"...Diversified Insurance and Financial Services Group Transforms Omnichannel Customer Engagement With eGain...." Customer Engagement Success Stories & Case Studies
"...Based on the Power of One , the concept of one unified platform for customer interaction and knowledge management, a CEH will enable you to do the most you can with your budget...." Customer Service Solutions for IT
"...In the early days, they were very supportive helping us to build the business case, and as we went through the implementation we could anticipate the issues that we were going to come up against...." Case Study Virgin Mobile
eGain, Helpcrunch, Haptik, Smartsupp, JivoChat, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for eGain
Top Industries
- Consumer Electronics
- Consumer Goods
- Utilities
Popular in
- Large Enterprise
- Small Business
- Enterprise
eGain is popular in Consumer Electronics, Consumer Goods, and Utilities and is widely used by Large Enterprise, Small Business, and Enterprise.
eGain Customer wins, Customer success stories, Case studies
What Are the key features of eGain for Engagement Management?
What solutions does eGain provide for Knowledge Management?
What Are the key features of eGain for Helpdesk Management?
What Are the key features of eGain for Communication Management?
How can eGain enhance your Contact List Management process?
32 buyers and buying teams have used Cuspera to assess how well eGain solved their Live Chat needs. Cuspera uses 2569 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
Technology Credit Union - Financial Services - Medium
Technology Credit Union Adopts eGain AI Knowledge Hub for CX
JPMorgan Chase - Financial Services - Very Large
eGain Says AI Knowledge ARR Grew 26% as Enterprise AI Demand Builds
Technology Credit Union - Financial Services - Large
eGain Announces Technology Credit Union Selects eGain AI Knowledge Hub ...
Southern Water - Utilities - Large
Yorkshire Water - Utilities - Large
Bell Aliant - Telecommunications - Very Large
eGain | Trusted by Leaders
Frequently Asked Questions (FAQ)
What buyers ask before choosing eGain
What is eGain?
eGain is a cloud customer engagement platform for a digital, omnichannel world to serve better and sell smarter. It delivers digital transformation for leading brands powered by virtual assistance, AI, knowledge, and analytics. It helps to improve customer experience, optimize service process, and grow sales across the web, social, and phone channels.
It provides a digital customer engagement suite of applications for customer service, knowledge management, and analytics, that businesses use to serve and sell to their customers. The suite consists of following modules eGain CallTrack, eGain Chat, eGain Virtual Assistant, eGain ClickToCall, eGain Cobrowse, eGain Mail, eGain Notify, eGain Offers, and eGain Social. It ensures 360-degree customer feedback and reliable information that can improve customer interaction.
What is eGain used for?
What are the top features of eGain?
Who uses eGain?
What are eGain alternatives?
Where is eGain located?
Peers used eGain for engagement management and knowledge management
eGain Competitors
eGain Features
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- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (102) |
| Analytics | Read Reviews (166) |
| Custom Reports | Read Reviews (175) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (102) |
| Analytics | Read Reviews (166) |
| Custom Reports | Read Reviews (175) |
Software Failure Risk Guidance
?for eGain
Overall Risk Meter
Top Failure Risks for eGain
eGain Corporation News
EGain wins two Bronze Stevie Awards at International Business Awards
eGain received two Bronze Stevie Awards at the 23rd International Business Awards. The company was recognized for its AI Knowledge Hub in the AI for Customer Experience category and its Composer platform in Customer Service Innovation. These awards highlight eGain's commitment to enhancing enterprise customer engagement through AI and innovative solutions.
eGain Wins Two Bronze Stevie Awards® in 2026 International
eGain won two Bronze Stevie Awards in the 2026 International Business Awards. The eGain AI Knowledge Hub was recognized in the “AI for Customer Experience� category, and eGain Composer was honored in the “Customer Service Innovation of the Year� category. These awards highlight eGain's expertise in AI-powered knowledge management and customer service solutions.
eGain Wins Two Bronze Stevie Awards for AI Knowledge Hub and Composer ...
eGain won two Bronze Stevie Awards at the 23rd Annual International Business Awards for its AI Knowledge Hub and Composer in the customer service categories. These awards highlight eGain's commitment to leveraging governed knowledge for effective AI-powered customer service solutions.
eGain Points to AI KnowledgeOps as Key to AI Governance at Ai4 2026
eGain highlights its AI KnowledgeOps as essential for AI governance at Ai4 2026, emphasizing the need for a governed knowledge foundation. eGain's AI Knowledge Method aims to improve knowledge management efficiency and speed. The company also launches a hackathon for developers to innovate using its AI tools.
eGain Corporation Profile
HQ Location
eGain Corporation 1252 Borregas Avenue Sunnyvale, CA 94089 USA
Employees
501-1000
Social
Financials
IPO
