eGain Overview
eGain is a cloud customer engagement platform offering real-time voice assistance and digital transformation through AI, knowledge, and analytics. Its suite includes modules like eGain CallTrack, Chat, Virtual Assistant, and ClickToCall.
Use Cases
Customers recommend Engagement Management, Knowledge Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using eGain.
Business Priorities
Scale Best Practices and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using eGain.
eGain Use-Cases and Business Priorities: Customer Satisfaction Data
eGain works with different mediums / channels such as Omnichannel. Phone Calls. Social Media etc.
eGain's features include Feedback Surveys, Alerts: Popups & Notifications, Personalization, etc. and eGain support capabilities include Phone Support, Email Support, Chat Support, etc. also eGain analytics capabilities include Analytics, and Custom Reports.
Reviews
"...The chat functions make it super simple for customers to engage with CSRs and the analytics it can track is perfect for any business...." Peer review by Victor C, Customer Support Professional
Peer review evidence (same sources as the product rating summary)
"...Companies not only need a unified view of a customer s interactions across all communication channels, they also need an efficient, uniform method for administering, maintaining and reporting...." Peer review by Matthew Cain, VP of Workgroup Computing Strategies, META Group
"...If possible, have a DIY knowledge base portal builder that will get your self-service website up and running in no time...." What is Best Customer Service Software
"...Called by many names, the solution can be set up to offer real-time call help to website customers...." Click to Call Software
eGain, Helpcrunch, Haptik, Smartsupp, JivoChat, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for eGain
Top Industries
- Consumer Electronics
- Consumer Goods
- Utilities
Popular in
- Large Enterprise
- Small Business
- Enterprise
eGain is popular in Consumer Electronics, Consumer Goods, and Utilities and is widely used by Large Enterprise, Small Business, and Enterprise.
eGain Customer wins, Customer success stories, Case studies
How efficiently Does eGain manage your Engagement Management?
How efficiently Does eGain manage your Knowledge Management?
What Are the key features of eGain for Helpdesk Management?
How does eGain address your Communication Management Challenges?
Why is eGain the best choice for Contact List Management?
32 buyers and buying teams have used Cuspera to assess how well eGain solved their Live Chat needs. Cuspera uses 2569 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
Cabinetworks Group Selects eGain AI Knowledge Hub and AI Agent to Transform Customer Service Operations
Rogue Credit Union Expands eGain Deployment Across Enterprise with Integrated Knowledge + AI and AI Agent Platforms
Southern Water - Utilities - Large
Yorkshire Water - Utilities - Large
Bell Aliant - Telecommunications - Very Large
eGain | Trusted by Leaders
Frequently Asked Questions(FAQ)
for eGain
What is eGain?
eGain is a cloud customer engagement platform for a digital, omnichannel world to serve better and sell smarter. It delivers digital transformation for leading brands powered by virtual assistance, AI, knowledge, and analytics. It helps to improve customer experience, optimize service process, and grow sales across the web, social, and phone channels.
It provides a digital customer engagement suite of applications for customer service, knowledge management, and analytics, that businesses use to serve and sell to their customers. The suite consists of following modules eGain CallTrack, eGain Chat, eGain Virtual Assistant, eGain ClickToCall, eGain Cobrowse, eGain Mail, eGain Notify, eGain Offers, and eGain Social. It ensures 360-degree customer feedback and reliable information that can improve customer interaction.
What is eGain used for?
What are the top features of eGain?
Who uses eGain?
What are eGain alternatives?
Where is eGain located?
Peers used eGain for engagement management and knowledge management
eGain Competitors
eGain Features
- Low
- Medium
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (102) |
| Analytics | Read Reviews (166) |
| Custom Reports | Read Reviews (175) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (102) |
| Analytics | Read Reviews (166) |
| Custom Reports | Read Reviews (175) |
Software Failure Risk Guidance
?for eGain
Overall Risk Meter
Top Failure Risks for eGain
eGain Corporation News
eGain Reports Third Quarter 2026 Results Highlighting Accelerating AI Knowledge Demand and Improved Profitability
eGain announced its fiscal 2026 third-quarter financial results, reporting a 7% year-over-year revenue increase to $22.5 million and a significant rise in profitability. The AI Knowledge Hub's annual recurring revenue grew by 26%, accounting for 64% of total SaaS revenue. The company also highlighted customer expansions and increased RFP activity, driven by market awareness of AI deployment challenges.
eGain to Announce Fiscal 2026 Third Quarter Financial Results on May 14, 2026
eGain will announce its fiscal 2026 third quarter financial results on May 14, 2026, followed by an investor conference call hosted by CEO Ashu Roy and CFO Eric Smit.
eGain lanza Agentic Studio con coordinacin multiagente para resolver ...
eGain has launched Agentic Studio, enhancing its AI Agent capabilities to autonomously manage and resolve customer requests. This new feature reduces handling times and operational costs while improving first-contact resolution rates. Agentic Studio enables multi-agent coordination, automates workflows, and integrates with external systems for seamless transaction execution, offering significant benefits for regulated industries.
eGain Q3 fiscal 2026 results set for May 14
eGain will announce its fiscal 2026 Q3 financial results on May 14, 2026, with a subsequent investor conference call hosted by CEO Ashu Roy and CFO Eric Smit. The call will be accessible via webcast and phone, with replay options available.
eGain Corporation Profile
HQ Location
eGain Corporation 1252 Borregas Avenue Sunnyvale, CA 94089 USA
Employees
501-1000
Social
Financials
IPO
