eGain Overview
eGain is a cloud customer engagement platform offering real-time voice assistance and digital transformation through AI, knowledge, and analytics. Its suite includes modules like eGain CallTrack, Chat, Virtual Assistant, and ClickToCall.
Use Cases
Customers recommend Engagement Management, Knowledge Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using eGain.
Business Priorities
Scale Best Practices and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using eGain.
eGain Use-Cases and Business Priorities: Customer Satisfaction Data
eGain works with different mediums / channels such as Omnichannel. Phone Calls. Social Media etc.
eGain's features include Feedback Surveys, Alerts: Popups & Notifications, Personalization, etc. and eGain support capabilities include Phone Support, Email Support, Chat Support, etc. also eGain analytics capabilities include Analytics, and Custom Reports.
Reviews
"...We needed a single knowledge base but that wasn t possible given our old systems...." Peer review by Health Insurance, Principal Solutions Architect, Health Insurance
Peer review evidence (same sources as the product rating summary)
"...Complete customer information and interaction history, across channels, to email customer service agents, enabling informed interactions...." Email Management Software
"...New enterprise search features, combined with its knowledge management and multichannel suite, make eGain a must-have vendor for enterprise short lists...." Peer review by John Ragsdale, Vice President of Technology Research, Technology Services Industry Association
"...Knowledge Management for Contact Centers and Help Desks: Lessons from the Global 2000...." Customer Service Best Practices
eGain, Helpcrunch, Haptik, Smartsupp, JivoChat, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for eGain
Top Industries
- Consumer Electronics
- Consumer Goods
- Utilities
Popular in
- Large Enterprise
- Small Business
- Enterprise
eGain is popular in Consumer Electronics, Consumer Goods, and Utilities and is widely used by Large Enterprise, Small Business, and Enterprise.
eGain Customer wins, Customer success stories, Case studies
Why is eGain the best choice for Engagement Management?
How can eGain enhance your Knowledge Management process?
What solutions does eGain provide for Helpdesk Management?
How efficiently Does eGain manage your Communication Management?
How does eGain address your Contact List Management Challenges?
32 buyers and buying teams have used Cuspera to assess how well eGain solved their Live Chat needs. Cuspera uses 2569 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
Technology Credit Union - Financial Services - Medium
Technology Credit Union Adopts eGain AI Knowledge Hub for CX
JPMorgan Chase - Financial Services - Very Large
eGain Says AI Knowledge ARR Grew 26% as Enterprise AI Demand Builds
Southern Water - Utilities - Large
Yorkshire Water - Utilities - Large
Bell Aliant - Telecommunications - Very Large
eGain | Trusted by Leaders
Frequently Asked Questions (FAQ)
What buyers ask before choosing eGain
What is eGain?
eGain is a cloud customer engagement platform for a digital, omnichannel world to serve better and sell smarter. It delivers digital transformation for leading brands powered by virtual assistance, AI, knowledge, and analytics. It helps to improve customer experience, optimize service process, and grow sales across the web, social, and phone channels.
It provides a digital customer engagement suite of applications for customer service, knowledge management, and analytics, that businesses use to serve and sell to their customers. The suite consists of following modules eGain CallTrack, eGain Chat, eGain Virtual Assistant, eGain ClickToCall, eGain Cobrowse, eGain Mail, eGain Notify, eGain Offers, and eGain Social. It ensures 360-degree customer feedback and reliable information that can improve customer interaction.
What is eGain used for?
What are the top features of eGain?
Who uses eGain?
What are eGain alternatives?
Where is eGain located?
Peers used eGain for engagement management and knowledge management
eGain Competitors
eGain Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (102) |
| Analytics | Read Reviews (166) |
| Custom Reports | Read Reviews (175) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (102) |
| Analytics | Read Reviews (166) |
| Custom Reports | Read Reviews (175) |
Software Failure Risk Guidance
?for eGain
Overall Risk Meter
Top Failure Risks for eGain
eGain Corporation News
eGain Releases Q4 2026 Financial Results
eGain Corporation reported strong Q4 2026 financial results, with non-GAAP earnings of $0.08 per share, surpassing estimates by 166.7%. Revenue reached $22.1M, slightly above forecasts, despite a year-over-year decline. The company saw 11% growth in its AI customer revenue segment.
EGain wins two Bronze Stevie Awards at International Business Awards
eGain received two Bronze Stevie Awards at the 23rd International Business Awards. The company was recognized for its AI Knowledge Hub in the AI for Customer Experience category and its Composer platform in Customer Service Innovation. These awards highlight eGain's commitment to enhancing enterprise customer engagement through AI and innovative solutions.
eGain Wins Two Bronze Stevie Awards® in 2026 International
eGain won two Bronze Stevie Awards in the 2026 International Business Awards. The eGain AI Knowledge Hub was recognized in the “AI for Customer Experience� category, and eGain Composer was honored in the “Customer Service Innovation of the Year� category. These awards highlight eGain's expertise in AI-powered knowledge management and customer service solutions.
eGain Wins Two Bronze Stevie Awards for AI Knowledge Hub and Composer ...
eGain won two Bronze Stevie Awards at the 23rd Annual International Business Awards for its AI Knowledge Hub and Composer in the customer service categories. These awards highlight eGain's commitment to leveraging governed knowledge for effective AI-powered customer service solutions.
eGain Corporation Profile
HQ Location
eGain Corporation 1252 Borregas Avenue Sunnyvale, CA 94089 USA
Employees
501-1000
Social
Financials
IPO
