Product Business Settings

eGain is popular in Consumer Electronics, Consumer Goods, and Utilities industries and is widely used by Large Enterprise, Small Business, and Enterprise.

eGain Product Overview

eGain is a cloud customer engagement platform offering real-time voice assistance and digital transformation through AI, knowledge, and analytics. Its suite includes modules like eGain CallTrack, Chat, Virtual Assistant, and ClickToCall.

How satisfied the customers are with eGain use-cases

Reviews

"...We re able to manage our customer database as well as provide many different options for our customers to be able to engage with us...." Peer review by Consultant

eGain Customer Insights, Testimonials and Case Studies

Why is eGain the best choice for Engagement Management?

How can eGain optimize your Knowledge Management Workflow?

How does eGain address your Helpdesk Management Challenges?

What makes eGain ideal for Communication Management?

What makes eGain ideal for Contact List Management?

What is eGain?

eGain is a cloud customer engagement platform for a digital, omnichannel world to serve better and sell smarter. It delivers digital transformation for leading brands powered by virtual assistance, AI, knowledge, and analytics. It helps to improve customer experience, optimize service process, and grow sales across the web, social, and phone channels.

It provides a digital customer engagement suite of applications for customer service, knowledge management, and analytics, that businesses use to serve and sell to their customers. The suite consists of following modules eGain CallTrack, eGain Chat, eGain Virtual Assistant, eGain ClickToCall, eGain Cobrowse, eGain Mail, eGain Notify, eGain Offers, and eGain Social. It ensures 360-degree customer feedback and reliable information that can improve customer interaction.

What is eGain used for?

eGain is a Live Chat Software mainly used by its customers to Scale Best Practices and Enhance Customer Relationships by Engagement Management, Knowledge Management and Helpdesk Management .

What are the top features of eGain?

Feedback surveys, Alerts: popups & Notifications and Personalization are some of the top features of eGain.

Who uses eGain?

eGain is used by Consumer Electronics, Consumer Goods and Utilities among other industries.

What are eGain alternatives?

Helpcrunch, Haptik, Smartsupp and JivoChat are popular alternatives for eGain.

Where is eGain located?

eGain is headquartered at eGain Corporation 1252 Borregas Avenue Sunnyvale, CA 94089 USA.

32 buyers and buying teams have used Cuspera to assess how well eGain solved their Live Chat needs. Cuspera uses 2569 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

 

Cabinetworks Group Selects eGain AI Knowledge Hub and AI Agent to Transform Customer Service Operations

Cabinetworks Group has selected eGain's AI Knowledge Hub and AI Agent to enhance its customer service operations. This implementation, facilitated by Current Connections, will replace fragmented syst...ems with a unified AI-powered knowledge management solution. The integration includes Five9 and Salesforce CRM, enabling efficient customer service and self-service options for Cabinetworks' extensive customer network.

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Rogue Credit Union Expands eGain Deployment Across Enterprise with Integrated Knowledge + AI and AI Agent Platforms

Rogue Credit Union has expanded its deployment of eGain's AI Knowledge Hub and AI Agent platforms across its enterprise and contact centers. This strategic move aims to enhance member service experie...nces and streamline operations as Rogue prepares for a merger with Members 1st Credit Union. The integration includes real-time AI guidance, in-context knowledge delivery, and enterprise integrations with Microsoft Teams and Talkdesk.

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Oregon credit union leans on eGain AI as big merger looms - Stock Titan

eGain announced significant enhancements to its AI knowledge platform at the Solve 24 conference. The new eGain AI Agent combines language models with case-based reasoning to deliver personalized cus...tomer service, priced at 25 cents per conversation. It will be available in January 2025. The company also introduced Knowledge Transformers, enabling faster content creation from various sources.

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Yorkshire Water - Utilities - Large

eGain Knowledge+AI helped Yorkshire Water save £3.6 million per year by cutting unnecessary engineer call outs. The solution increased first call resolution on operational contacts to over 30%. Agent... training time dropped by 25%. Agents now handle more calls and a wider range of enquiries. Customer satisfaction improved, with 80% of experience measures met. The knowledge management platform also reduced call handling and wrap-up times.

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Premium Fashion Retailer - Apparel & Fashion - Medium

eGain Mail helped a premium fashion retailer improve customer service. The retailer needed to manage global orders and customer details through email and phone. eGain Mail unified all channels on one... agent console. This improved access to information and reduced email handling time. Agents could handle more emails each day. The solution enabled better KPI tracking and management information gathering.

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US federal agency - Government Administration - Very Large

eGain SelfService and eGain Knowledge+AI helped a US federal agency improve citizen engagement. The agency faced fragmented information and rising costs. eGain provided a single source of truth and g...uided help for agents and citizens. The agency saw a 21% drop in customer service costs, saving $6.5 million in 3 years. Full payback was projected within 9 months. The solution increased answer accuracy and reduced turnaround time.

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eGain | Trusted by Leaders

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Peers used eGain for engagement management and knowledge management

eGain Competitors

eGain Features

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FEATURE RATINGS AND REVIEWS
AI Powered

4.69/5 ★

Read Reviews (102)
Analytics

4.79/5 ★

Read Reviews (166)
Custom Reports

4.64/5 ★

Read Reviews (175)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.69/5 ★

Read Reviews (102)
Analytics

4.79/5 ★

Read Reviews (166)
Custom Reports

4.64/5 ★

Read Reviews (175)

Software Failure Risk Guidance

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for eGain

Overall Risk Meter

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Top Failure Risks for eGain

eGain Corporation News

Financial
 

eGain boosts profit on SaaS growth and cost cuts | EGAN SEC Filing ...

eGain Corporation reported increased profitability for the quarter ending December 31, 2025, driven by SaaS revenue growth and cost reductions. Total revenue rose to $22.98 million, with SaaS revenue up 5%. Net income increased to $2.34 million, and operating cash flow reached $20.54 million. Despite a decline in professional services revenue, gross margins improved due to lower cloud and personnel costs.

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Financial
 

eGain Announces Second Quarter 2026 Financial Results

eGain reported its fiscal 2026 second-quarter financial results, showing a 27% year-over-year growth in AI Knowledge Hub ARR, which now accounts for 64% of total SaaS ARR. Total revenue increased by 3% to $23 million, with a GAAP net income of $2.3 million. eGain also announced financial guidance for the third quarter and full fiscal year 2026.

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Financial
 

eGain to Announce Fiscal 2026 Second Quarter Financial Results on February 3, 2026 - Yahoo Finance

eGain will announce its fiscal 2026 second quarter financial results on February 3, 2026, after market close, followed by an investor call hosted by CEO Ashu Roy and CFO Eric Smit.

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Financial
 

eGain to Announce Fiscal 2026 Second Quarter Financial Results on February 3, 2026

eGain will announce its fiscal 2026 second quarter financial results on February 3, 2026, followed by an investor conference call hosted by CEO Ashu Roy and CFO Eric Smit.

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eGain Corporation Profile

Company Name

eGain Corporation

Company Website

https://www.egain.com/

Year Founded

1997

HQ Location

eGain Corporation 1252 Borregas Avenue Sunnyvale, CA 94089 USA

Employees

501-1000

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Financials

IPO