eGain Overview
eGain is a cloud customer engagement platform offering real-time voice assistance and digital transformation through AI, knowledge, and analytics. Its suite includes modules like eGain CallTrack, Chat, Virtual Assistant, and ClickToCall.
Use Cases
Customers recommend Engagement Management, Knowledge Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using eGain.
Business Priorities
Scale Best Practices and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using eGain.
eGain Use-Cases and Business Priorities: Customer Satisfaction Data
eGain works with different mediums / channels such as Omnichannel. Phone Calls. Social Media etc.
eGain's features include Feedback Surveys, Alerts: Popups & Notifications, Personalization, etc. and eGain support capabilities include Phone Support, Email Support, Chat Support, etc. also eGain analytics capabilities include Analytics, and Custom Reports.
Reviews
"...The chat functions make it super simple for customers to engage with CSRs and the analytics it can track is perfect for any business...." Peer review by User
Peer review evidence (same sources as the product rating summary)
"...We re able to manage our customer database as well as provide many different options for our customers to be able to engage with us...." Peer review by Consultant
"...eGain has implemented many enterprise knowledge bases that guide agents through the process of validating entitlement and offering enhanced services where appropriate...." Customer Experience Solutions for Utilities
"...Before the implementation, overall satisfaction with the help desk hovered around 89%...." Case Study Barclays
eGain, Helpcrunch, Haptik, Gist, Tidio, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for eGain
Top Industries
- Consumer Electronics
- Consumer Goods
- Utilities
Popular in
- Large Enterprise
- Small Business
- Enterprise
eGain is popular in Consumer Electronics, Consumer Goods, and Utilities and is widely used by Large Enterprise, Small Business, and Enterprise.
eGain Customer wins, Customer success stories, Case studies
What benefits does eGain offer for Engagement Management?
What benefits does eGain offer for Knowledge Management?
How can eGain enhance your Helpdesk Management process?
How can eGain optimize your Communication Management Workflow?
What benefits does eGain offer for Contact List Management?
32 buyers and buying teams have used Cuspera to assess how well eGain solved their Live Chat needs. Cuspera uses 2569 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
Unigarant - Insurance - Medium
eGain Corporation (EGAN) Latest Press Releases | Seeking Alpha
Technology Credit Union - Financial Services - Medium
Technology Credit Union Adopts eGain AI Knowledge Hub for CX
JPMorgan Chase - Financial Services - Very Large
eGain Says AI Knowledge ARR Grew 26% as Enterprise AI Demand Builds
Southern Water - Utilities - Large
Yorkshire Water - Utilities - Large
Bell Aliant - Telecommunications - Very Large
eGain | Trusted by Leaders
Frequently Asked Questions (FAQ)
What buyers ask before choosing eGain
What is eGain?
eGain is a cloud customer engagement platform for a digital, omnichannel world to serve better and sell smarter. It delivers digital transformation for leading brands powered by virtual assistance, AI, knowledge, and analytics. It helps to improve customer experience, optimize service process, and grow sales across the web, social, and phone channels.
It provides a digital customer engagement suite of applications for customer service, knowledge management, and analytics, that businesses use to serve and sell to their customers. The suite consists of following modules eGain CallTrack, eGain Chat, eGain Virtual Assistant, eGain ClickToCall, eGain Cobrowse, eGain Mail, eGain Notify, eGain Offers, and eGain Social. It ensures 360-degree customer feedback and reliable information that can improve customer interaction.
What is eGain used for?
What are the top features of eGain?
Who uses eGain?
What are eGain alternatives?
Where is eGain located?
Peers used eGain for engagement management and knowledge management
eGain Competitors
eGain Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (102) |
| Analytics | Read Reviews (166) |
| Custom Reports | Read Reviews (175) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (102) |
| Analytics | Read Reviews (166) |
| Custom Reports | Read Reviews (175) |
Software Failure Risk Guidance
?for eGain
Overall Risk Meter
Top Failure Risks for eGain
eGain Corporation News
eGain Introduces AI KnowledgeOps to Power Trustworthy AI From Living Knowledge - GlobeNewswire
eGain has launched AI KnowledgeOps, a framework to maintain accurate enterprise knowledge for AI applications. This includes four new capabilities: WYCA for analyzing customer queries, Knowledge Graphs for mapping business operations, Genie for automating content creation, and kForge for content integration. These tools enhance AI reliability in customer and employee interactions.
eGain Expands Industry Solutions So AI Agents Can Resolve More Customer Requests in Regulated Industries - GlobeNewswire
eGain has expanded its industry solutions for banking, healthcare, and insurance by enhancing AI agents' capabilities to resolve customer requests while adhering to regulatory guidelines. The eGain Trusted Knowledge Networkâ„¢ integrates with over 100 regulatory sources, allowing AI agents to provide accurate, compliance-based responses. New workflows and connectors enable seamless integration with systems like Jack Henry and Epic, improving efficiency in regulated industries.
eGain Releases Q4 2026 Financial Results
eGain Corporation reported strong Q4 2026 financial results, with non-GAAP earnings of $0.08 per share, surpassing estimates by 166.7%. Revenue reached $22.1M, slightly above forecasts, despite a year-over-year decline. The company saw 11% growth in its AI customer revenue segment.
eGain Corporation | eGain Knowledge HubTM - SAP
eGain has integrated its Knowledge Hub with SAP's agent desktop, enhancing customer service through AI-powered knowledge management. The integration offers personalized guidance and self-service capabilities, improving agent efficiency and customer experience. Features include AssistGPT for content management and multilingual support for global deployment.
eGain Corporation Profile
HQ Location
eGain Corporation 1252 Borregas Avenue Sunnyvale, CA 94089 USA
Employees
501-1000
Social
Financials
IPO
