Latest Product Updates and Feature Enhancements on eGain
eGain lanza Agentic Studio con coordinacin multiagente para resolver ...
eGain has launched Agentic Studio, enhancing its AI Agent capabilities to autonomously manage and resolve customer requests. This new feature reduces handling times and operational costs while improv...ing first-contact resolution rates. Agentic Studio enables multi-agent coordination, automates workflows, and integrates with external systems for seamless transaction execution, offering significant benefits for regulated industries.
eGain Launches Agentic Studio to Enhance AI-Driven Customer Engagement ...
eGain has launched Agentic Studio, a new feature in its AI-powered customer engagement platform. This enhancement allows AI agents to autonomously handle complex customer requests, improving efficien...cy and satisfaction. Agentic Studio introduces multi-agent orchestration, enabling business users to convert process documents into automated workflows, and integrates with third-party systems for seamless operations, particularly benefiting regulated industries.
eGain Launches Agentic Studio with Multi-Agent Orchestration to Autonomously Resolve Customer Requests
eGain has launched Agentic Studio, an enhancement to its AI Agent platform, enabling autonomous resolution of customer requests. This new capability orchestrates multiple AI agents to handle complex ...tasks end-to-end, reducing service costs and improving satisfaction. Key features include agentic workflow automation, multi-agent orchestration, and seamless agent escalation, all aimed at enhancing customer service efficiency.
eGain Launches AI Agent IVA for Natural-Language Service
eGain launched AI Agent IVA, a virtual agent designed to enhance customer service through natural language interactions. It leverages eGain's AI Knowledge Hub for real-time, knowledge-based responses..., supporting speech-to-text and text-to-speech capabilities. The agent integrates with existing CRM and contact-center systems, offering 24/7 global service without additional staffing needs, aiming to reduce service costs and improve customer satisfaction.
eGain Launches AI Agent IVA to Deliver Accurate, Conversational Customer Service
eGain has launched AI Agent IVA, an intelligent virtual agent designed to enhance customer service by providing accurate, conversational responses. Powered by eGain's AI Knowledge Hub, the IVA elimin...ates the need for complex decision trees, offering real-time, knowledge-based answers. It integrates with various CRM and contact center systems, supports voice automation, and ensures 24/7 global service coverage.
eGain Launches eGain Evaluator for Ensuring Quality and Compliance in ...
eGain has launched eGain Evaluator, a new product designed to ensure the quality and compliance of AI-generated answers for enterprises, particularly in regulated sectors like finance and insurance. ...The tool provides a closed-loop system for continuous testing and monitoring of AI responses, helping organizations mitigate regulatory risks and enhance customer trust.
eGain has launched eGain Evaluator, a continuous quality assurance product for AI-generated answers, now generally available as of May 6, 2026. This tool provides pre-deployment testing, live monitor...ing, and trend tracking to ensure answer accuracy and compliance, particularly beneficial for regulated industries. It helps organizations maintain AI answer quality, reducing risks in sectors like financial services and insurance.
eGain (EGAN) Launches Agentic Studio to Autonomously Resolve Customer ...
eGain launched Agentic Studio, a platform designed to autonomously resolve customer inquiries. This new product aims to enhance customer service efficiency by leveraging AI-driven solutions.
eGain AI Agent Deepens Salesforce Service Cloud Integration with ...
eGain Corporation has enhanced its integration with Salesforce Service Cloud by embedding AI-powered knowledge and contextual intelligence directly into the platform. This integration aims to improve... case resolution speed, reduce handling time, and increase self-service deflection. Key features include omnichannel AI support, context-aware case creation, AI agent assistance for email, and intelligent knowledge integration with KCS workflows.
eGain Enhances AI Integration with Salesforce Service Cloud
eGain has enhanced its AI integration with Salesforce Service Cloud, enabling support teams to access AI-driven knowledge within a single platform. This integration improves case resolution speed, re...duces handling times, and increases self-service capabilities, leading to higher customer satisfaction. The eGain AI Agent also optimizes knowledge management by embedding information directly into Salesforce workflows, ensuring consistent response quality and reducing customer anxiety during wait times.
eGain Evaluator Now Brings Continuous Quality Assurance to AI-Generated ...
eGain has launched eGain Evaluator, a tool for continuous quality assurance of AI-generated answers. It helps enterprises in regulated industries like finance and insurance ensure AI answer accuracy ...and compliance. The product offers pre-deployment testing and ongoing performance management, addressing challenges in maintaining AI answer quality.
eGain's MCP AI Connectors: Governed Enterprise Answers for Copilot ...
eGain has launched new AI platform connectors linking its AI Knowledge Hub to Microsoft Copilot, Anthropic Claude, Google Gemini CLI, and Cursor. These connectors aim to provide governed, traceable a...nswers across enterprise tools, enhancing AI reliability and governance. This move positions eGain as a key player in the emerging AI knowledge control landscape, emphasizing certified answers and interoperability through the Model Context Protocol (MCP).
eGain launches connectors linking Microsoft Copilot, Claude, Gemini ...
eGain has launched connectors integrating Microsoft Copilot, Anthropic Claude, Google Gemini, and Cursor with its AI Knowledge Hub. These connectors unify AI platforms into a single knowledge source,... enhancing accuracy and compliance for customer support and enterprise software. The connectors support the Model Context Protocol, offering pre-built integrations for various developer environments and enterprise systems.
eGain Announces Enterprise AI Platform Connectors for Copilot, Claude ...
eGain has launched new enterprise AI platform connectors for Microsoft Copilot, Anthropic Claude, Google Gemini, and Cursor. These connectors integrate with eGain's AI Knowledge Hub, providing a unif...ied, governed knowledge source for AI models and developer environments. This ensures accurate, compliant AI actions across platforms, enhancing customer service and productivity.
eGain Launches New AI Platform Connectors for Enhanced Knowledge ...
eGain has introduced new AI platform connectors that integrate Microsoft Copilot, Anthropic Claude, Google Gemini, and Cursor with its AI Knowledge Hub. These connectors provide a unified, governed k...nowledge source, enhancing AI accuracy and compliance. This positions eGain as a key player in AI knowledge management, addressing challenges of fragmented knowledge systems and supporting enterprise-wide consistency.
EGain Corporation Announces Enterprise AI Platform Connectors For ...
eGain Corporation has introduced new enterprise AI platform connectors for Microsoft Copilot, Anthropic Claude, Google Gemini CLI, and Cursor. These connectors integrate with eGain's AI Knowledge Hub..., providing a unified, governed knowledge source for AI platforms. This integration aims to enhance AI accuracy and compliance by preventing fragmented knowledge sources, thus supporting enterprise AI initiatives more effectively.
eGain Launches AI Knowledge Suite for Retail Banking to Drive Growth, Satisfaction, and Compliance
eGain launched the AI Knowledge Suite for Retail Banking, targeting community banks, regional banks, and credit unions. This solution integrates eGain's AI Knowledge Hub with features tailored for re...tail banking, such as guided sales conversations and AI-driven compliance management. It aims to enhance revenue, customer satisfaction, and compliance by unifying knowledge into a single, reliable source for both employees and AI systems.
eGain targets banks juggling scattered knowledge with new AI suite
eGain introduces a new AI suite designed to help banks manage dispersed knowledge effectively. This suite aims to streamline information access and improve operational efficiency in the banking secto...r.
EGAN eGain Launches AI Knowledge Suite for Retail ...
eGain has launched the AI Knowledge Suite for Retail Banking, designed to enhance revenue, customer satisfaction, and compliance for banks and credit unions. The suite integrates eGain's AI Knowledge... Hub with features tailored for retail banking, including needs-based sales, regulatory compliance, and a secure enterprise browser. This solution aims to unify knowledge, improve productivity, and support AI initiatives in financial institutions.
eGain Launches AI Knowledge Suite for Retail Banking to Drive Growth ...
eGain has introduced the AI Knowledge Suite for Retail Banking, targeting community banks, regional banks, and credit unions. This solution aims to enhance revenue, customer satisfaction, and complia...nce by unifying knowledge into a single platform. It features AI-driven sales and compliance tools, integrating with HERE's enterprise browser for seamless workflows.
eGain Unveils New Integrations for Microsoft Teams, Slack, and Zoom ...
eGain has launched new integrations for its AI Agent with Microsoft Teams, Slack, and Zoom, enhancing workplace collaboration by providing AI-powered, compliant answers within these platforms. These ...integrations aim to boost productivity, reduce support costs, and improve employee satisfaction by offering reliable information grounded in a single knowledge base, tailored to user roles, and supported by eGain's open architecture.
eGain Announces New Integrations for Microsoft Teams, Slack, and Zoom Team Chat
eGain has launched new integrations for its AI Agent with Microsoft Teams, Slack, and Zoom Team Chat. These integrations provide employees with AI-powered, compliant answers directly within their col...laboration tools, enhancing productivity and reducing support costs. The AI Agent respects enterprise permissions and delivers role-specific information, ensuring secure and accurate responses. This initiative aims to streamline communication and improve operational efficiency across UCaaS and CCaaS platforms.
EGain : March 10eGain Announces New Integrations for Microsoft Teams ...
eGain has announced new integrations for its AI Agent with Microsoft Teams, Slack, and Zoom Team Chat. These integrations aim to enhance productivity and reduce support costs by providing AI-powered,... compliant answers within these collaboration tools. The solutions are designed to offer tailored responses based on enterprise permissions, ensuring employees access accurate information efficiently.
eGain Announces New Integrations for Microsoft Teams, Slack, and Zoom ...
eGain has launched new integrations for its AI Agent with Microsoft Teams, Slack, and Zoom Team Chat. These integrations enhance productivity by providing AI-driven, compliant answers within these co...llaboration tools. The AI Agent uses a single knowledge foundation to deliver accurate responses, respecting enterprise permissions and ensuring consistency across UCaaS and CCaaS platforms.
March 10eGain Announces New Integrations for Microsoft Teams, Slack ...
eGain has announced new integrations of its AI Agent with Microsoft Teams, Slack, and Zoom Team Chat. These integrations aim to enhance user experience by providing accurate and compliant answers and... actions within these popular UCaaS and CCaaS platforms.
Latest from eGain: AI CX Innovations, Press Releases, and News
eGain has announced new integrations for Microsoft Teams, Slack, and Zoom Team Chat, enhancing its AI-driven customer experience solutions. These integrations aim to streamline communication and impr...ove collaboration for users, leveraging popular platforms to deliver AI-powered knowledge management.
eGain updates 'Knowledge Management for Dummies' for GenAI
eGain has updated its 'Knowledge Management for Dummies' guide to incorporate insights on Generative AI, reflecting advancements in AI-driven knowledge management.
eGain Publishes Third Special Edition of Knowledge Management for Dummies, Updated for the GenAI Era
eGain has released the third special edition of "Knowledge Management for Dummies," updated to include a new chapter on generative AI (GenAI). This edition emphasizes the synergy between GenAI and kn...owledge management, highlighting real-world success stories and offering guidance on selecting knowledge management partners. The book is available for free download on eGain's website.
eGain (NASDAQ: EGAN) to Power OCCU with AI Knowledge Hub and Agent for 700 Users - Stock Titan
eGain introduced its AI Knowledge Hub at the Solve25 conference, aiming to automate knowledge management processes and reduce content-related costs. The platform uses AI to streamline discovery, cura...tion, publishing, and optimization, targeting contact centers and support teams to improve metrics like AHT and FCR. The solution addresses content chaos, estimated to cost $31 billion annually, by automating manual tasks and enhancing ROI.
eGain Composer powers a modular AI knowledge development platform to build trusted AI CX applications - KMWorld
eGain's Composer is driving a modular AI knowledge development platform aimed at creating reliable AI customer experience applications. This platform enhances the development of AI-driven solutions f...or customer interactions.
eGain Corporation : eGain Unveils eGain Composer , a Modular AI Knowledge Development Platform , to Build Trusted AI CX Applications
eGain has launched eGain Composer, a modular AI knowledge development platform designed to enhance customer experience (CX) applications. This platform allows developers to integrate capabilities fro...m the eGain AI Knowledge Hub, offering secure and high-performance solutions. Key features include advanced compliance, agentic readiness, and a composable architecture, enabling flexible integration across various environments.
eGain Corporation : eGain AI Agent 2 with Assured Actions for Omnichannel Customer Experience Automation Unveiled at Solve25
eGain Corporation unveiled eGain AI Agent 2 at the Solve25 conference, introducing a hybrid AI solution for omnichannel customer experience automation. The product, built on eGain's AI Knowledge Hub,... combines probabilistic and deterministic reasoning to ensure reliable and consistent customer interactions. It features the PrismEval service for quality assurance and supports integration with platforms like Amazon Connect and Salesforce.
eGain Unveils eGain Composer, a Modular AI Knowledge Development Platform, to Build Trusted AI CX Applications
eGain has launched eGain Composer, a modular AI knowledge development platform designed to enhance customer experience (CX) applications. The platform, unveiled at the Solve25 user conference, offers... developers seamless integration with eGain's AI Knowledge Hub, enabling scalable and trusted AI CX solutions. Key features include advanced compliance, composable architecture, and robust APIs, supporting diverse environments and ensuring content accuracy and reliability.
eGain releases Knowledge Management for Dummies, eGain 2nd Special Edition with John Wiley & Sons - eGain
eGain has released the "Knowledge Management for Dummies, eGain 2nd Special Edition" in collaboration with John Wiley & Sons. This updated edition includes a new chapter on GenAI and its integration ...with knowledge management, featuring real-world case studies. The book aims to guide businesses in leveraging GenAI on a solid knowledge management foundation for enhanced customer service.
eGain Announces Game-Changing Enhancements to its AI Knowledge Platform at Solve 24 - eGain
eGain unveiled significant enhancements to its AI Knowledge Platform at the Solve 24 conference. The new features, including the eGain AI Agent and Knowledge Transformers, aim to improve customer sel...f-service by integrating language models with case-based reasoning. These enhancements promise faster content creation and personalized customer interactions, with general availability set for January 2025.
eGain Announces Solve 26 London: Premier Conference on AI-Powered Knowledge Management for Customer Experience Automation - Sahm
eGain Corporation has integrated its AI Agent solution with Cisco Webex Contact Center. This collaboration allows Webex users to access eGains AI-powered knowledge and conversational guidance within ...the Webex agent desktop, enhancing customer service efficiency and satisfaction.
eGain Reports Third Quarter 2026 Results Highlighting Accelerating AI Knowledge Demand and Improved Profitability
eGain announced its fiscal 2026 third-quarter financial results, reporting a 7% year-over-year revenue increase to $22.5 million and a significant rise in profitability. The AI Knowledge Hub's annual... recurring revenue grew by 26%, accounting for 64% of total SaaS revenue. The company also highlighted customer expansions and increased RFP activity, driven by market awareness of AI deployment challenges.
eGain to Announce Fiscal 2026 Third Quarter Financial Results on May 14, 2026
eGain will announce its fiscal 2026 third quarter financial results on May 14, 2026, followed by an investor conference call hosted by CEO Ashu Roy and CFO Eric Smit.
eGain will announce its fiscal 2026 Q3 financial results on May 14, 2026, with a subsequent investor conference call hosted by CEO Ashu Roy and CFO Eric Smit. The call will be accessible via webcast ...and phone, with replay options available.
eGain boosts profit on SaaS growth and cost cuts | EGAN SEC Filing ...
eGain Corporation reported increased profitability for the quarter ending December 31, 2025, driven by SaaS revenue growth and cost reductions. Total revenue rose to $22.98 million, with SaaS revenue... up 5%. Net income increased to $2.34 million, and operating cash flow reached $20.54 million. Despite a decline in professional services revenue, gross margins improved due to lower cloud and personnel costs.
eGain Announces Second Quarter 2026 Financial Results
eGain reported its fiscal 2026 second-quarter financial results, showing a 27% year-over-year growth in AI Knowledge Hub ARR, which now accounts for 64% of total SaaS ARR. Total revenue increased by ...3% to $23 million, with a GAAP net income of $2.3 million. eGain also announced financial guidance for the third quarter and full fiscal year 2026.
eGain to Announce Fiscal 2026 Second Quarter Financial Results on February 3, 2026 - Yahoo Finance
eGain will announce its fiscal 2026 second quarter financial results on February 3, 2026, after market close, followed by an investor call hosted by CEO Ashu Roy and CFO Eric Smit.
eGain Q2 2026 earnings call set for Feb. 3 | EGAN Stock News
eGain will announce its fiscal 2026 second quarter financial results on February 3, 2026, followed by an investor conference call and webcast hosted by CEO Ashu Roy and CFO Eric Smit. The announcemen...t will be available on eGain's investor website.
eGain to Announce Fiscal 2026 Second Quarter Financial Results on February 3, 2026
eGain will announce its fiscal 2026 second quarter financial results on February 3, 2026, followed by an investor conference call hosted by CEO Ashu Roy and CFO Eric Smit.
eGain Q1 FY2026: $23.5M Revenue, AI Hub ARR Up 23% | EGAN Stock News
eGain reported Q1 FY2026 financial results with revenue of $23.5M, an 8% YoY increase. The AI Knowledge Hub ARR grew 23% to $45.9M, contributing significantly to SaaS ARR. GAAP gross margin improved ...to 75%, and non-GAAP net income reached $4.7M. eGain provided Q2 and FY2026 revenue guidance, indicating potential margin volatility.
eGain Announces Fourth Quarter and Fiscal Year 2025
eGain announced its fourth quarter and fiscal year 2025 financial results, reporting a total revenue of $88.4 million, a 5% decrease year-over-year. The company also revealed a $20 million expansion ...in its stock repurchase program, highlighting confidence in its market position. CEO Ashu Roy emphasized strong bookings and profitability, with a focus on AI CX automation opportunities.
eGain to Announce Fiscal 2025 Second Quarter Financial Results on February 13, 2025 - eGain
eGain will announce its fiscal 2025 second quarter financial results on February 13, 2025, after market close, followed by a conference call and webcast hosted by CEO Ashu Roy and CFO Eric Smit.
eGain Announces First Quarter 2025 Financial Results - eGain
eGain announced its fiscal 2025 first quarter financial results, reporting a 10% year-over-year decrease in total revenue to $21.8 million. The company highlighted a 16% increase in annual recurring ...revenue from its AI Knowledge Hub customers. eGain provided financial guidance for the second quarter and full fiscal year 2025, projecting total revenue between $92.0 million and $93.0 million for the year.
eGain Corporation has appointed Steve Pappas as Head of Innovation. Pappas, a veteran in knowledge management and AI, will drive eGain's product and market expansion strategy. His experience includes... roles at Cobalt Speech & Language and Panviva. CEO Ashu Roy praised Pappas for his expertise in customer experience and AI.
eGain appoints Steve Pappas head of innovation; management team expands
eGain has appointed Steve Pappas as Head of Innovation to drive product and market expansion in AI, knowledge management, and customer experience. Pappas previously held strategic roles at Cobalt Spe...ech & Language and Panviva.
eGain Appoints Knowledge Management Veteran, Steve Pappas as Head of ...
eGain Corporation has appointed Steve Pappas as Head of Innovation. Pappas, a veteran in knowledge management and AI, will drive eGain's strategy in AI-powered knowledge automation. With extensive ex...perience in scaling SaaS businesses, he aims to enhance eGain's leadership in customer experience and knowledge management.
Awards, Recognitions, and Industry Achievements of eGain
BT customer-service AI work puts eGain on 2 UK award shortlists
eGain has been named a finalist in two categories at the National AI Awards 2026: Best AI Platform and Infrastructure, and AI in Marketing and Customer Experience. These nominations recognize eGain's... Composer tool and its partnership with BT, which delivers GPT-driven answers across UK business units. Winners will be announced on June 9, 2026.
eGain Named Finalist in Two Categories at the National AI Awards 2026
eGain has been named a finalist in two categories at the National AI Awards 2026: Best AI Platform and Infrastructure and AI in Marketing and Customer Experience. The nominations highlight eGain's AI...-powered knowledge management solutions, including its Composer tool and collaboration with BT. Winners will be announced on June 9, with celebrations at The AI Summit London.
eGain Corporation Named Finalist in Two Categories at National AI ...
eGain Corporation has been named a finalist in two categories at the National AI Awards 2026, recognizing its AI innovations. The nominations include Best AI Platform and Infrastructure for its Compo...ser tool and AI in Marketing and Customer Experience for its partnership with BT. Winners will be announced on June 9.
