Latest Product Updates and Feature Enhancements on eGain
eGain launches connectors linking Microsoft Copilot, Claude, Gemini ...
eGain has launched connectors integrating Microsoft Copilot, Anthropic Claude, Google Gemini, and Cursor with its AI Knowledge Hub. These connectors unify AI platforms into a single knowledge source,... enhancing accuracy and compliance for customer support and enterprise software. The connectors support the Model Context Protocol, offering pre-built integrations for various developer environments and enterprise systems.
eGain Launches New AI Platform Connectors for Enhanced Knowledge ...
eGain has introduced new AI platform connectors that integrate Microsoft Copilot, Anthropic Claude, Google Gemini, and Cursor with its AI Knowledge Hub. These connectors provide a unified, governed k...nowledge source, enhancing AI accuracy and compliance. This positions eGain as a key player in AI knowledge management, addressing challenges of fragmented knowledge systems and supporting enterprise-wide consistency.
EGain Corporation Announces Enterprise AI Platform Connectors For ...
eGain Corporation has introduced new enterprise AI platform connectors for Microsoft Copilot, Anthropic Claude, Google Gemini CLI, and Cursor. These connectors integrate with eGain's AI Knowledge Hub..., providing a unified, governed knowledge source for AI platforms. This integration aims to enhance AI accuracy and compliance by preventing fragmented knowledge sources, thus supporting enterprise AI initiatives more effectively.
eGain targets banks juggling scattered knowledge with new AI suite
eGain introduces a new AI suite designed to help banks manage dispersed knowledge effectively. This suite aims to streamline information access and improve operational efficiency in the banking secto...r.
eGain Launches AI Knowledge Suite for Retail Banking to Drive Growth ...
eGain has introduced the AI Knowledge Suite for Retail Banking, targeting community banks, regional banks, and credit unions. This solution aims to enhance revenue, customer satisfaction, and complia...nce by unifying knowledge into a single platform. It features AI-driven sales and compliance tools, integrating with HERE's enterprise browser for seamless workflows.
EGAN eGain Launches AI Knowledge Suite for Retail ...
eGain has launched the AI Knowledge Suite for Retail Banking, designed to enhance revenue, customer satisfaction, and compliance for banks and credit unions. The suite integrates eGain's AI Knowledge... Hub with features tailored for retail banking, including needs-based sales, regulatory compliance, and a secure enterprise browser. This solution aims to unify knowledge, improve productivity, and support AI initiatives in financial institutions.
eGain Unveils New Integrations for Microsoft Teams, Slack, and Zoom ...
eGain has launched new integrations for its AI Agent with Microsoft Teams, Slack, and Zoom, enhancing workplace collaboration by providing AI-powered, compliant answers within these platforms. These ...integrations aim to boost productivity, reduce support costs, and improve employee satisfaction by offering reliable information grounded in a single knowledge base, tailored to user roles, and supported by eGain's open architecture.
EGain : March 10eGain Announces New Integrations for Microsoft Teams ...
eGain has announced new integrations for its AI Agent with Microsoft Teams, Slack, and Zoom Team Chat. These integrations aim to enhance productivity and reduce support costs by providing AI-powered,... compliant answers within these collaboration tools. The solutions are designed to offer tailored responses based on enterprise permissions, ensuring employees access accurate information efficiently.
eGain Announces New Integrations for Microsoft Teams, Slack, and Zoom ...
eGain has launched new integrations for its AI Agent with Microsoft Teams, Slack, and Zoom Team Chat. These integrations enhance productivity by providing AI-driven, compliant answers within these co...llaboration tools. The AI Agent uses a single knowledge foundation to deliver accurate responses, respecting enterprise permissions and ensuring consistency across UCaaS and CCaaS platforms.
March 10eGain Announces New Integrations for Microsoft Teams, Slack ...
eGain has announced new integrations of its AI Agent with Microsoft Teams, Slack, and Zoom Team Chat. These integrations aim to enhance user experience by providing accurate and compliant answers and... actions within these popular UCaaS and CCaaS platforms.
Latest from eGain: AI CX Innovations, Press Releases, and News
eGain has announced new integrations for Microsoft Teams, Slack, and Zoom Team Chat, enhancing its AI-driven customer experience solutions. These integrations aim to streamline communication and impr...ove collaboration for users, leveraging popular platforms to deliver AI-powered knowledge management.
eGain Announces New Integrations for Microsoft Teams, Slack, and Zoom Team Chat
eGain has launched new integrations for its AI Agent with Microsoft Teams, Slack, and Zoom Team Chat. These integrations provide employees with AI-powered, compliant answers directly within their col...laboration tools, enhancing productivity and reducing support costs. The AI Agent respects enterprise permissions and delivers role-specific information, ensuring secure and accurate responses. This initiative aims to streamline communication and improve operational efficiency across UCaaS and CCaaS platforms.
eGain updates 'Knowledge Management for Dummies' for GenAI
eGain has updated its 'Knowledge Management for Dummies' guide to incorporate insights on Generative AI, reflecting advancements in AI-driven knowledge management.
eGain Publishes Third Special Edition of Knowledge Management for Dummies, Updated for the GenAI Era
eGain has released the third special edition of "Knowledge Management for Dummies," updated to include a new chapter on generative AI (GenAI). This edition emphasizes the synergy between GenAI and kn...owledge management, highlighting real-world success stories and offering guidance on selecting knowledge management partners. The book is available for free download on eGain's website.
eGain (NASDAQ: EGAN) to Power OCCU with AI Knowledge Hub and Agent for 700 Users - Stock Titan
eGain introduced its AI Knowledge Hub at the Solve25 conference, aiming to automate knowledge management processes and reduce content-related costs. The platform uses AI to streamline discovery, cura...tion, publishing, and optimization, targeting contact centers and support teams to improve metrics like AHT and FCR. The solution addresses content chaos, estimated to cost $31 billion annually, by automating manual tasks and enhancing ROI.
eGain Composer powers a modular AI knowledge development platform to build trusted AI CX applications - KMWorld
eGain's Composer is driving a modular AI knowledge development platform aimed at creating reliable AI customer experience applications. This platform enhances the development of AI-driven solutions f...or customer interactions.
eGain Unveils eGain Composer, a Modular AI Knowledge Development Platform, to Build Trusted AI CX Applications
eGain has launched eGain Composer, a modular AI knowledge development platform designed to enhance customer experience (CX) applications. The platform, unveiled at the Solve25 user conference, offers... developers seamless integration with eGain's AI Knowledge Hub, enabling scalable and trusted AI CX solutions. Key features include advanced compliance, composable architecture, and robust APIs, supporting diverse environments and ensuring content accuracy and reliability.
eGain AI Agent 2 with Assured Actions for Omnichannel Customer Experience Automation Unveiled at Solve25
eGain AI Agent 2, with Assured Actions, for Omnichannel Customer Experience Automation Unveiled at Solve25
eGain Corporation : eGain AI Agent 2 with Assured Actions for Omnichannel Customer Experience Automation Unveiled at Solve25
eGain Corporation unveiled eGain AI Agent 2 at the Solve25 conference, introducing a hybrid AI solution for omnichannel customer experience automation. The product, built on eGain's AI Knowledge Hub,... combines probabilistic and deterministic reasoning to ensure reliable and consistent customer interactions. It features the PrismEval service for quality assurance and supports integration with platforms like Amazon Connect and Salesforce.
eGain Corporation : eGain Unveils eGain Composer , a Modular AI Knowledge Development Platform , to Build Trusted AI CX Applications
eGain has launched eGain Composer, a modular AI knowledge development platform designed to enhance customer experience (CX) applications. This platform allows developers to integrate capabilities fro...m the eGain AI Knowledge Hub, offering secure and high-performance solutions. Key features include advanced compliance, agentic readiness, and a composable architecture, enabling flexible integration across various environments.
eGain AI Agent 2 with Assured Actions for Omnichannel Customer Experience Automation Unveiled at Solve25
eGain AI Agent 2 with Assured Actions for Omnichannel Customer Experience Automation Unveiled at Solve25
eGain AI Agent 2TM with Assured ActionsTM for Omnichannel
eGain AI Agent 2TM with Assured ActionsTM for Omnichannel
eGain Unveils eGain ComposerTM, a Modular AI Knowledge
eGain Unveils eGain ComposerTM, a Modular AI Knowledge
eGain Announces Game-Changing Enhancements to its AI Knowledge Platform at Solve 24 - eGain
eGain unveiled significant enhancements to its AI Knowledge Platform at the Solve 24 conference. The new features, including the eGain AI Agent and Knowledge Transformers, aim to improve customer sel...f-service by integrating language models with case-based reasoning. These enhancements promise faster content creation and personalized customer interactions, with general availability set for January 2025.
eGain releases Knowledge Management for Dummies, eGain 2nd Special Edition with John Wiley & Sons - eGain
eGain has released the "Knowledge Management for Dummies, eGain 2nd Special Edition" in collaboration with John Wiley & Sons. This updated edition includes a new chapter on GenAI and its integration ...with knowledge management, featuring real-world case studies. The book aims to guide businesses in leveraging GenAI on a solid knowledge management foundation for enhanced customer service.
Strategic Partnerships and Integrations of eGain
eGain Announces Solve 26 London: Premier Conference on AI-Powered Knowledge Management for Customer Experience Automation - Sahm
eGain Corporation has integrated its AI Agent solution with Cisco Webex Contact Center. This collaboration allows Webex users to access eGains AI-powered knowledge and conversational guidance within ...the Webex agent desktop, enhancing customer service efficiency and satisfaction.
Funding News and Financial Performance of eGain
eGain boosts profit on SaaS growth and cost cuts | EGAN SEC Filing ...
eGain Corporation reported increased profitability for the quarter ending December 31, 2025, driven by SaaS revenue growth and cost reductions. Total revenue rose to $22.98 million, with SaaS revenue... up 5%. Net income increased to $2.34 million, and operating cash flow reached $20.54 million. Despite a decline in professional services revenue, gross margins improved due to lower cloud and personnel costs.
eGain Announces Second Quarter 2026 Financial Results
eGain reported its fiscal 2026 second-quarter financial results, showing a 27% year-over-year growth in AI Knowledge Hub ARR, which now accounts for 64% of total SaaS ARR. Total revenue increased by ...3% to $23 million, with a GAAP net income of $2.3 million. eGain also announced financial guidance for the third quarter and full fiscal year 2026.
eGain to Announce Fiscal 2026 Second Quarter Financial Results on February 3, 2026
eGain will announce its fiscal 2026 second quarter financial results on February 3, 2026, followed by an investor conference call hosted by CEO Ashu Roy and CFO Eric Smit.
eGain to Announce Fiscal 2026 Second Quarter Financial Results on February 3, 2026 - Yahoo Finance
eGain will announce its fiscal 2026 second quarter financial results on February 3, 2026, after market close, followed by an investor call hosted by CEO Ashu Roy and CFO Eric Smit.
eGain Q2 2026 earnings call set for Feb. 3 | EGAN Stock News
eGain will announce its fiscal 2026 second quarter financial results on February 3, 2026, followed by an investor conference call and webcast hosted by CEO Ashu Roy and CFO Eric Smit. The announcemen...t will be available on eGain's investor website.
eGain Q1 FY2026: $23.5M Revenue, AI Hub ARR Up 23% | EGAN Stock News
eGain reported Q1 FY2026 financial results with revenue of $23.5M, an 8% YoY increase. The AI Knowledge Hub ARR grew 23% to $45.9M, contributing significantly to SaaS ARR. GAAP gross margin improved ...to 75%, and non-GAAP net income reached $4.7M. eGain provided Q2 and FY2026 revenue guidance, indicating potential margin volatility.
eGain to Announce Fiscal 2026 First Quarter Financial Results on November 12, 2025
eGain to Announce Fiscal 2026 First Quarter Financial Results on November 12, 2025
eGain Announces Fourth Quarter and Fiscal Year 2025
eGain announced its fourth quarter and fiscal year 2025 financial results, reporting a total revenue of $88.4 million, a 5% decrease year-over-year. The company also revealed a $20 million expansion ...in its stock repurchase program, highlighting confidence in its market position. CEO Ashu Roy emphasized strong bookings and profitability, with a focus on AI CX automation opportunities.
eGain to Announce Fiscal 2025 Fourth Quarter and Full Year Financial Results on September 4, 2025 - GlobeNewswire
eGain will announce its fiscal 2025 fourth quarter and full year financial results on September 4, 2025, followed by an investor conference call.
eGain to Announce Fiscal 2025 Second Quarter Financial Results on February 13, 2025 - eGain
eGain will announce its fiscal 2025 second quarter financial results on February 13, 2025, after market close, followed by a conference call and webcast hosted by CEO Ashu Roy and CFO Eric Smit.
eGain Announces First Quarter 2025 Financial Results - eGain
eGain announced its fiscal 2025 first quarter financial results, reporting a 10% year-over-year decrease in total revenue to $21.8 million. The company highlighted a 16% increase in annual recurring ...revenue from its AI Knowledge Hub customers. eGain provided financial guidance for the second quarter and full fiscal year 2025, projecting total revenue between $92.0 million and $93.0 million for the year.
eGain Announces Third Quarter 2025 Financial Results - eGain
eGain reported its third quarter 2025 financial results, highlighting profitability above expectations and strong operating cash flow for the period ending March 31, 2025. The company, a leader in AI... knowledge management for customer service, continues to demonstrate financial strength in the enterprise software sector.
eGain Announces Third Quarter 2025 Financial Results - GlobeNewswire
eGain reported fiscal Q3 2025 results with $21 million in revenue, a 6% year-over-year decline. GAAP net income was $66,000, while non-GAAP net income reached $765,000. The company highlighted strong... operating cash flow, a major expansion deal with a U.S. megabank, and the launch of its AI Agent for Contact Center. Gartner recognized eGain as an emerging leader in generative AI.
eGain Announces Third Quarter 2025 Financial Results
eGain reported second quarter fiscal 2025 results with total revenue of $22.4 million, marking a 6% year-over-year decrease. GAAP net income was $671,000, or $0.02 per share, down from $2.2 million t...he previous year. The company has not yet released its third quarter 2025 financial results.
eGain to Announce Fiscal 2025 Third Quarter Financial Resultson May 14, 2025
eGain will announce its fiscal 2025 third quarter financial results on May 14, 2025. This upcoming earnings release will provide insights into the companys recent financial performance and business p...rogress.
eGain reports Q3 2025 financial results on May 14, 2025.
eGain will announce its Q3 2025 financial results on May 14, 2025, after market close. The company anticipates a revenue decline of 5% to $21.242 million. CEO Ashu Roy and CFO Eric Smit will discuss ...the results in an investor call.
Leadership and Executive Team Updates at eGain
EGAN Press Release: eGain Appoints Knowledge Management Veteran, ...
eGain Corporation has appointed Steve Pappas as Head of Innovation. Pappas, a veteran in knowledge management and AI, will drive eGain's product and market expansion strategy. His experience includes... roles at Cobalt Speech & Language and Panviva. CEO Ashu Roy praised Pappas for his expertise in customer experience and AI.
eGain appoints Steve Pappas head of innovation; management team expands
eGain has appointed Steve Pappas as Head of Innovation to drive product and market expansion in AI, knowledge management, and customer experience. Pappas previously held strategic roles at Cobalt Spe...ech & Language and Panviva.
eGain hires Steve Pappas as head of innovation
eGain has appointed Steve Pappas as the head of innovation, indicating a strategic focus on advancing its technological capabilities.
eGain Appoints Knowledge Management Veteran, Steve Pappas as Head of ...
eGain Corporation has appointed Steve Pappas as Head of Innovation. Pappas, a veteran in knowledge management and AI, will drive eGain's strategy in AI-powered knowledge automation. With extensive ex...perience in scaling SaaS businesses, he aims to enhance eGain's leadership in customer experience and knowledge management.
eGain Appoints Marketing Veteran John Copeland as Vice President of Marketing
eGain Appoints Marketing Veteran John Copeland as Vice President of Marketing