Latest Product Updates and Feature Enhancements on eGain
eGain Announces Game-Changing Enhancements to its AI Knowledge Platform at Solve 24 - eGain
eGain unveiled significant enhancements to its AI Knowledge Platform at the Solve 24 conference. The new features, including the eGain AI Agent and Knowledge Transformers, aim to improve customer sel...f-service by integrating language models with case-based reasoning. These enhancements promise faster content creation and personalized customer interactions, with general availability set for January 2025.
eGain releases Knowledge Management for Dummies, eGain 2nd Special Edition with John Wiley & Sons - eGain
eGain has released the "Knowledge Management for Dummies, eGain 2nd Special Edition" in collaboration with John Wiley & Sons. This updated edition includes a new chapter on GenAI and its integration ...with knowledge management, featuring real-world case studies. The book aims to guide businesses in leveraging GenAI on a solid knowledge management foundation for enhanced customer service.
eGain AI Agent for Contact Center makes every agent an expert
eGain has launched the eGain AI Agent for Contact Center, designed to empower customer service agents with AI-driven knowledge and guidance. The solution leverages generative AI and knowledge managem...ent to deliver real-time answers, automate workflows, and boost agent productivity in contact centers. This release targets enterprises seeking to enhance customer experience and operational efficiency through advanced AI capabilities.
eGain Launches AI Agent for Contact Center - Smart Customer Service
eGain launched the eGain AI Agent for Contact Center, a solution that delivers real-time AI-powered guidance to contact center agents during live customer interactions. The platform leverages generat...ive AI and knowledge automation to boost agent productivity, improve customer experience, and reduce operational costs for enterprises in customer service environments.
eGain Launches AI Agent for Contact Center, Revolutionizing
eGain launched the AI Agent for Contact Center, a solution designed to enhance agent performance by providing real-time, guided AI assistance during customer interactions. This tool integrates with p...latforms like Amazon Connect, Genesys, and Salesforce, and aims to improve customer satisfaction and agent efficiency by leveraging the eGain AI Knowledge Hub.
eGain Launches AI Agent for Contact Center, Revolutionizing Service Performance - eGain
eGain has launched its new AI Agent for contact centers, designed to enhance customer service performance. The AI Agent provides real-time guidance to human agents during live customer conversations,... aiming to improve efficiency and service quality. This release strengthens eGain's AI knowledge management suite for industries such as banking, insurance, healthcare, and telecom.
eGain to Announce Fiscal 2025 Second Quarter Financial Results on February 13, 2025 - eGain
eGain will announce its fiscal 2025 second quarter financial results on February 13, 2025, after market close, followed by a conference call and webcast hosted by CEO Ashu Roy and CFO Eric Smit.
eGain Announces First Quarter 2025 Financial Results - eGain
eGain announced its fiscal 2025 first quarter financial results, reporting a 10% year-over-year decrease in total revenue to $21.8 million. The company highlighted a 16% increase in annual recurring ...revenue from its AI Knowledge Hub customers. eGain provided financial guidance for the second quarter and full fiscal year 2025, projecting total revenue between $92.0 million and $93.0 million for the year.
eGain Announces Third Quarter 2025 Financial Results
eGain reported second quarter fiscal 2025 results with total revenue of $22.4 million, marking a 6% year-over-year decrease. GAAP net income was $671,000, or $0.02 per share, down from $2.2 million t...he previous year. The company has not yet released its third quarter 2025 financial results.
eGain Announces Third Quarter 2025 Financial Results - GlobeNewswire
eGain reported fiscal Q3 2025 results with $21 million in revenue, a 6% year-over-year decline. GAAP net income was $66,000, while non-GAAP net income reached $765,000. The company highlighted strong... operating cash flow, a major expansion deal with a U.S. megabank, and the launch of its AI Agent for Contact Center. Gartner recognized eGain as an emerging leader in generative AI.
eGain Announces Third Quarter 2025 Financial Results - eGain
eGain reported its third quarter 2025 financial results, highlighting profitability above expectations and strong operating cash flow for the period ending March 31, 2025. The company, a leader in AI... knowledge management for customer service, continues to demonstrate financial strength in the enterprise software sector.
eGain reports Q3 2025 financial results on May 14, 2025.
eGain will announce its Q3 2025 financial results on May 14, 2025, after market close. The company anticipates a revenue decline of 5% to $21.242 million. CEO Ashu Roy and CFO Eric Smit will discuss ...the results in an investor call.
eGain to Announce Fiscal 2025 Third Quarter Financial Resultson May 14, 2025
eGain will announce its fiscal 2025 third quarter financial results on May 14, 2025. This upcoming earnings release will provide insights into the companys recent financial performance and business p...rogress.
eGain Announces Second Quarter 2025 Financial Results - eGain
eGain reported its financial results for the second quarter of fiscal 2025, ending December 31, 2024. CEO Ashu Roy highlighted the acquisition of several new enterprise customers during the quarter. ...The announcement reinforces eGains position as a leading AI knowledge management platform for customer service.
eGain Q4 Revenue Up With JPMorgan Win | The Motley Fool
eGain's Q4 2025 revenue increased, driven by a significant partnership with JPMorgan Chase. This collaboration, one of the largest in eGain's history, involves developing an AI Knowledge Hub for JPMo...rgan's U.S. Chase business. The partnership includes product development and a board observer role for JPMorgan. eGain's AI knowledge ARR grew 25% year over year, with improved retention rates. The company completed a cloud migration, enhancing efficiency and gross margins.
Virginia529 Selects eGain AI Knowledge to Elevate Customer and Advisor Experience - eGain
Virginia529 has chosen eGain's AI Knowledge Hub to enhance its customer service, replacing legacy systems to improve knowledge consistency. This implementation will support Virginia529's contact cent...er and operations team in handling customer queries efficiently. eGain's platform offers comprehensive functionality and pre-built connectors, aligning with Virginia529's commitment to leveraging technology for better service delivery.
eGain Corporation: Riding the AI Knowledge Wave to Long-Term Dominance
eGain Corporation is advancing in the AI services market with its AI Knowledge Hub and AI Agent for Contact Center solutions. A significant $100M+ expansion deal with a U.S. megabank highlights its g...rowth, increasing user scope tenfold. Despite a 6% revenue dip in Q3, eGain's SaaS revenue remains strong, with a 77% margin. The company is poised for growth with a $68.7M cash reserve and a strategic focus on AI-driven efficiencies.
