Tidio Overview
Tidio is an AI-powered customer service platform that combines live chat, chatbots, and helpdesk features in one tool. It helps businesses provide instant support, automate responses, and engage customers in real time across websites and messaging apps. With AI chatbots, ticketing, and integrations, Tidio improves customer experience while reducing support workload.
Use Cases
Customers recommend Helpdesk Management, Engagement Management, Generation Of New Leads, as the business use cases that they have been most satisfied with while using Tidio.
Business Priorities
Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Tidio.
Tidio Use-Cases and Business Priorities: Customer Satisfaction Data
Tidio works with different mediums / channels such as Website. Chat. and E-Mail.
Tidio's features include Widgets, Bot, Personalization, etc. and Tidio support capabilities include Email Support, Chat Support, 24/7 Support, etc. also Tidio analytics capabilities include Custom Reports, and Analytics.
Reviews
"We wanted to find a tool that allowed us to curate our customer’s journey by customizing and implementing automations that could respond to shoppers’ questions promptly, guide them through the purchasing process, and ultimately boost sales without l...osing our personal touch." - Evelin L
Peer review evidence (same sources as the product rating summary)
"...WE're using this for everything from Tech Support to helping streamline our credit processing. ...." Peer review by Bryan M., STSS
"...Apart from assistance, they can be used to set up shopper engagement and cart recovery campaigns that will increase your revenue...." Reasons Why Your eCommerce Conversion Rate Is (Super) Low
"...If you ever need to generate Leads..." How To Grow Your Online Business With ChatBots In 2020
Tidio, Helpcrunch, Haptik, Smartsupp, JivoChat, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Tidio-live-chat is used to convert more leads and provide stellar support. Revenue is boosted with Tidio’s AI-driven customer service solution.
Popular Business Setting
for Tidio
Top Industries
- Telecommunications
- Computer Software
- Information Technology and Services
Popular in
- Small Business
- Mid Market
- Large Enterprise
Tidio is popular in Telecommunications, Computer Software, and Information Technology And Services and is widely used by Small Business, Mid Market, and Large Enterprise.
Tidio Customer wins, Customer success stories, Case studies
What Are the key features of Tidio for Helpdesk Management?
How can Tidio optimize your Engagement Management Workflow?
What makes Tidio ideal for Generation Of New Leads?
Why is Tidio the best choice for Sending & Publishing Communications?
What benefits does Tidio offer for Contact List Management?
11 buyers and buying teams have used Cuspera to assess how well Tidio solved their Live Chat needs. Cuspera uses 1072 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
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We wanted to find a tool that allowed us to curate our customer’s journey by customizing and implementing automations that could respond to shoppers’ questions promptly, guide them through the purchasing process, and ultimately boost sales without losing our personal touch. Testimonial By Evelin L |
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Guests today don't always want to call and speak to someone when they just have a simple question. They’d rather try to find the answer on the website by themselves or by using live chat. Testimonial By Jackelyn D |
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We were searching for something that would give us the possibility to use automations as well as human interactions—and Tidio was the best solution for that. Testimonial By Lorenzo C |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Evelin L Marketing Manager Eye-oo |
We wanted to find a tool that allowed us to curate our customer’s journey by customizing and implementing automations that could respond to shoppers’ questions promptly, guide them through the purchasing process, and ultimately boost sales without losing our personal touch. Testimonial By Evelin L |
|
Jackelyn D Marketing Director Bella Santé |
Guests today don't always want to call and speak to someone when they just have a simple question. They’d rather try to find the answer on the website by themselves or by using live chat. Testimonial By Jackelyn D |
|
Lorenzo C Co-founder and CMO Ad Hoc Atelier |
We were searching for something that would give us the possibility to use automations as well as human interactions—and Tidio was the best solution for that. Testimonial By Lorenzo C |
How to Customise Live Chat Widget
Frequently Asked Questions (FAQ)
What buyers ask before choosing Tidio
What is Tidio?
Tidio is a Live Chat boosted with bots to increase sales by skyrocketing customer engagement. It helps to increase sales and revenue and enhance customer relationships.
Live chat allows business owners and customers to connect in real-time. It helps to customize to match the brand, see who browses the website, answer questions and close more deals, monitor results and automate chats with AI, check where the visitors are coming from and so on.
Tidio Live Chat features include live chat integration with email accounts and messenger, quick responses prepared beforehand that are quickly sent to the visitor, view live typing of the visitor, email notifications, mobile apps, chat transfer to another operator to answer the visitor and more.
What is Tidio used for?
What are the top features of Tidio?
Who uses Tidio?
What are Tidio alternatives?
Where is Tidio located?
Peers used Tidio for helpdesk management and engagement management
Tidio Competitors
Tidio Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Custom Reports | Read Reviews (102) |
| Analytics | Read Reviews (5) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Custom Reports | Read Reviews (102) |
| Analytics | Read Reviews (5) |
Tidio Integrations
Tidio integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Tidio
Overall Risk Meter
Top Failure Risks for Tidio
Tidio Inc. News
Tidio Research Reveals 'Dark AI' Gap: AI Influences Half of Purchases ...
Tidio's research identifies a 'dark AI' gap, revealing that AI influences 50% of purchase decisions but is credited for less than 1% of web traffic. This discrepancy highlights a need for new measurement tools to capture AI's true impact on e-commerce. Tidio's AI-powered platform aims to help businesses optimize for AI-influenced customer journeys.
Tidio Research Finds AI Influences Half of Purchase Decisions but ...
Tidio's new research report highlights a significant gap between AI's influence on purchase decisions and its attribution in web traffic. While AI shapes half of consumer purchase decisions, it accounts for only 0.2% of retail web traffic. Tidio's AI agent, Lyro, enhances customer service and e-commerce experiences, resolving 67% of tickets and boosting order value.
Tidio Research Reveals 'Dark AI' Gap: AI Influences Half of Purchases ...
Tidio's research highlights a 'dark AI' gap in e-commerce, revealing that while AI influences half of purchase decisions, it accounts for less than 1% of web traffic. The study underscores AI's significant but under-credited role in consumer journeys, urging businesses to adopt new measurement frameworks to capture AI's true impact on revenue and strategy.
Tidio Report Exposes 'Dark AI' Gap in E-Commerce Attribution
Tidio's report reveals a 'dark AI' gap in e-commerce attribution, showing AI influences 50% of purchase decisions but is underrepresented in web analytics. AI tools like ChatGPT drive high conversion rates, highlighting a need for businesses to adapt marketing strategies. Tidio's Lyro AI agent enhances customer service by resolving 67% of tickets automatically, underscoring AI's growing impact on digital commerce.
Tidio Inc. Profile
Company Name
Tidio Inc.
Company Website
//tidio.comHQ Location
San Francisco, CA
Employees
51-100
Social
Financials
SERIES B
