Tidio Overview
Tidio leverages AI to transform customer service interactions, enabling businesses to convert leads and enhance support efficiency. Its AI-driven platform addresses customer inquiries instantly, reducing reliance on human intervention and allowing support teams to focus on complex issues. Tidio's Lyro AI resolves up to 64% of customer requests autonomously, significantly reducing response times. The solution integrates seamlessly into existing workflows, offering scalability for high-volume environments. Detailed analytics provide insights to continuously refine customer interactions, aligning with industry trends toward data-driven service improvements. Tidio stands out by empowering support teams to deliver exceptional customer experiences, crucial in maintaining competitive advantage in today's market.
Use Cases
Customers recommend Helpdesk Management, Engagement Management, Generation Of New Leads, as the business use cases that they have been most satisfied with while using Tidio.
Business Priorities
Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Tidio.
Tidio Use-Cases and Business Priorities: Customer Satisfaction Data
Tidio works with different mediums / channels such as Website. Chat. and E-Mail.
Tidio's features include Widgets, Bot, Personalization, etc. and Tidio support capabilities include Email Support, Chat Support, 24/7 Support, etc. also Tidio analytics capabilities include Custom Reports, and Analytics.
Reviews
"We were searching for something that would give us the possibility to use automations as well as human interactions—and Tidio was the best solution for that." - Lorenzo C
Tidio, Helpcrunch, Haptik, Smartsupp, JivoChat, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Tidio-live-chat is used to convert more leads and provide stellar support. Revenue is boosted with Tidio’s AI-driven customer service solution.
Popular Business Setting
for Tidio
Top Industries
- Telecommunications
- Computer Software
- Information Technology and Services
Popular in
- Small Business
- Mid Market
- Large Enterprise
Tidio is popular in Telecommunications, Computer Software, and Information Technology And Services and is widely used by Small Business, Mid Market, and Large Enterprise.
Comprehensive Insights on Tidio Use Cases
How can Tidio optimize your Helpdesk Management Workflow?
How does Tidio address your Engagement Management Challenges?
How efficiently Does Tidio manage your Generation Of New Leads?
How does Tidio address your Sending & Publishing Communications Challenges?
What benefits does Tidio offer for Contact List Management?
11 buyers and buying teams have used Cuspera to assess how well Tidio solved their Live Chat needs. Cuspera uses 1072 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
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We were searching for something that would give us the possibility to use automations as well as human interactions—and Tidio was the best solution for that. Testimonial By Lorenzo C |
|
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Guests today don't always want to call and speak to someone when they just have a simple question. They’d rather try to find the answer on the website by themselves or by using live chat. Testimonial By Jackelyn D |
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|
We wanted to find a tool that allowed us to curate our customer’s journey by customizing and implementing automations that could respond to shoppers’ questions promptly, guide them through the purchasing process, and ultimately boost sales without losing our personal touch. Testimonial By Evelin L |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Lorenzo C Co-founder and CMO Ad Hoc Atelier |
We were searching for something that would give us the possibility to use automations as well as human interactions—and Tidio was the best solution for that. Testimonial By Lorenzo C |
|
Jackelyn D Marketing Director Bella Santé |
Guests today don't always want to call and speak to someone when they just have a simple question. They’d rather try to find the answer on the website by themselves or by using live chat. Testimonial By Jackelyn D |
|
Evelin L Marketing Manager Eye-oo |
We wanted to find a tool that allowed us to curate our customer’s journey by customizing and implementing automations that could respond to shoppers’ questions promptly, guide them through the purchasing process, and ultimately boost sales without losing our personal touch. Testimonial By Evelin L |
Case Studies
CASE STUDY Ad Hoc Atelier
CASE STUDY Shockbyte
CASE STUDY Axioma UK – SMART Car Repairs
CASE STUDY Your KAYA
CASE STUDY Wulff Beltton
CASE STUDY Procosmet
Video
How to Customise Live Chat Widget
Frequently Asked Questions(FAQ)
for Tidio
What is Tidio?
Tidio is a Live Chat boosted with bots to increase sales by skyrocketing customer engagement. It helps to increase sales and revenue and enhance customer relationships.
Live chat allows business owners and customers to connect in real-time. It helps to customize to match the brand, see who browses the website, answer questions and close more deals, monitor results and automate chats with AI, check where the visitors are coming from and so on.
Tidio Live Chat features include live chat integration with email accounts and messenger, quick responses prepared beforehand that are quickly sent to the visitor, view live typing of the visitor, email notifications, mobile apps, chat transfer to another operator to answer the visitor and more.
What is Tidio used for?
What are the top features of Tidio?
Who uses Tidio?
What are Tidio alternatives?
Where is Tidio located?
Peers used Tidio for helpdesk management and engagement management
Tidio Competitors
Tidio Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Custom Reports | Read Reviews (102) |
| Analytics | Read Reviews (5) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Custom Reports | Read Reviews (102) |
| Analytics | Read Reviews (5) |
Tidio Integrations
Tidio integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Tidio
Overall Risk Meter
Top Failure Risks for Tidio
Tidio Inc. News
VisaEnvoy Streamlines Immigration Consultancy with Tidios AI Platform, Boosting Engagement by 36%
VisaEnvoy, an Australian immigration consultancy, improved client engagement by 36% using Tidio's AI multi-channel support platform. The solution unified communication across six international domains, automated lead qualification, and enhanced user experience. This implementation resulted in a higher conversion rate and reduced manual workload, positioning VisaEnvoy for continued success in the immigration consultancy sector.
Tailfin Boosts Customer Service Efficiency with Tidios Lyro AI, Achieving 71% Resolution Rate
Tailfin, a UK-based bikepacking equipment manufacturer, significantly improved its customer service efficiency by implementing Tidio's Lyro AI. This AI solution resolved 71% of customer inquiries automatically, saving nearly 400 hours of support time in just 30 days. The integration with WooCommerce enabled seamless order tracking, enhancing customer experience and allowing support staff to focus on complex inquiries.
Dominius AS Transforms Customer Engagement with Tidios Lyro AI, Increasing Resolution Rates by 86%
Dominius AS, a Norwegian manufacturer, implemented Tidio's Lyro AI to automate customer inquiries, achieving an 86% resolution rate. The AI platform improved lead generation and customer engagement, allowing the company to efficiently manage communications despite limited staff. Lyro AI's advanced capabilities and intuitive interface helped streamline operations and maintain high service quality.
Monster Tires Cuts Hours of Weekly Phone Calls with Tidios AI Agent
Monster Tires improved its customer support and sales efficiency by implementing Tidio's AI-powered platform. The integration automated routine quote requests, freeing up 30% of sales reps' time for complex consultations. The platform's features, including intelligent visitor tracking and streamlined sales processes, led to a 44% bot engagement rate and a 26.23% contact conversion rate. Monster Tires plans to expand its use of Tidio's advanced AI capabilities.
Tidio Inc. Profile
Company Name
Tidio Inc.
Company Website
//tidio.comHQ Location
San Francisco, CA
Employees
51-100
Social
Financials
SERIES B
