Retail Case Studies and Customer Success Stories with Tidio
Monster Tires
- Retail
- Small
USA
Tidio’s AI agent helped Monster Tires automate routine quote requests, reclaiming 30% of sales reps’ time. The company saw a... 44% bot engagement rate and a 26% contact conversion rate. Tidio’s integration with WooCommerce enabled fast setup and seamless product recommendations in chat. Monster Tires now uses real-time visitor insights and proactive engagement to boost sales. The small team can focus on complex consultations, improving both efficiency and customer experience.
Tidio’s Lyro AI helped MattressNextDay automate 73% of customer conversations. The company saved over 400 hours each month by using... AI to handle routine support across website, email, and social media. Agents now focus on complex cases, while AI manages common questions. The team saw faster responses and better workflow management. MattressNextDay maintained high service standards and improved efficiency with Tidio.
Waldo's Dólar Mart de México
- Retail
- Very Large
Tidio automation helped Waldo's Dólar Mart de México manage customer service across website, WhatsApp, Facebook, Instagram, and email. The company faced... fragmented communication and manual complaint processing as it grew to over 900 stores. Tidio unified all channels, automated routine tasks, and enabled smart tagging for departmental insights. Waldo's achieved a 50.87% bot engagement rate and generated millions in ecommerce sales through automated sales flows and chatbot-driven conversions.
Lyro AI by Tidio helped MattressNextDay save over 400 hours each month. The UK mattress retailer used AI automation to... handle 73% of customer inquiries without human help. Tidio integrated with their website, email, Instagram, and Facebook. Agents now focus on complex cases, while AI manages routine questions. The team saw faster responses and better workflow management.
Tidio helped Wulff Beltton boost customer satisfaction to a 4. 5/5 rating after switching from Gorgias. The retail company used...Tidio's live chat and chatbots to cut waiting times and capture 705 new contacts in under 12 months. Tidio's user-friendly interface and automation features improved team efficiency and lead generation. Customers now enjoy faster, more personalized support, leading to higher sales and reduced cart abandonment.
Tidio's AI-powered platform helped Monster Tires reclaim 30% of sales reps' time by automating routine quote requests. The company set... up a "Request a Quote" workflow in just 15 minutes, leading to one-third of website visitors using the automated flow. Monster Tires saw a 44% bot engagement rate and a 26.23% contact conversion rate. The solution integrated with WooCommerce and improved both customer engagement and operational efficiency.
Tidio helped Praktiker Hellas automate customer support and unify digital channels. The retailer achieved an 8.99% bot engagement rate and... handled over 9,400 customer interactions monthly. Tidio's live chat and Greek-language bots improved efficiency and customer satisfaction. The solution centralized communication and reduced repetitive work for staff. Praktiker Hellas now manages chats more effectively across e-commerce and physical stores.
Tidio helped eye-oo, a multi-brand eyewear ecommerce business, boost revenue by €177K. The company used Tidio's live chat, chat flows,... and analytics to increase sales by 25% and achieve a fivefold boost in conversions. Waiting times for customer support dropped from up to 5 minutes to just 30 seconds. Automated chat flows handled 1,825 out of 2,233 conversations and generated 1,305 leads. Tidio enabled eye-oo to deliver fast, personalized customer service and improve loyalty.
Tidio helped eye-oo, a multi-brand eyewear ecommerce, boost revenue by €177K. The company used Tidio's live chat, chat flows, and... analytics to increase sales by 25% and achieve a fivefold boost in conversions. Waiting times dropped from up to 5 minutes to just 30 seconds. Automated chat flows handled 1,825 out of 2,233 conversations and generated 1,305 leads. Tidio improved customer service, built trust, and made shopping easier for eye-oo's customers.
Tidio helped Wulff Beltton boost customer satisfaction to a 4. 5/5 rating after switching from Gorgias. The retail company used...Tidio's live chat and chatbots to cut waiting times and capture 705 new contacts in under 12 months. Tidio's user-friendly interface and automation features improved team efficiency and made customer service faster. The solution also reduced shopping cart abandonment and increased sales for Wulff Beltton.
Tidio helped Monster Tires automate their customer support and sales process. The AI-powered platform reclaimed 30% of sales reps' time... by automating routine quote requests. Monster Tires saw a 44% bot engagement rate and a 26.23% contact conversion rate. The team set up the "Request a Quote" workflow in just 15 minutes. Tidio's integration with WooCommerce made product recommendations and customer engagement easier. Monster Tires now delivers faster, more efficient service with a small team.
Lyro AI by Tidio helped MattressNextDay save over 400 hours each month. The UK mattress retailer used AI automation to... handle 73% of customer inquiries without human help. The solution worked across website, email, Instagram, and Facebook. Agents now focus on complex cases, and supervisors see better workflow. The team quickly adapted after training and now plans to expand AI use.
Tidio helped Praktiker Hellas automate customer support and unify digital channels. The retailer achieved an 8.99% bot engagement rate and... handled over 9,400 customer interactions monthly. Tidio's live chat and Greek-language bots improved efficiency and customer satisfaction. The solution centralized communication and reduced repetitive work for staff. Praktiker Hellas now manages chats more effectively across their e-commerce and physical stores.
Waldo's Dólar Mart de México
- Retail
- Very Large
Tidio automation helped Waldo's Dólar Mart de México manage customer service across website, WhatsApp, Facebook, Instagram, and email. The company automated... routine tasks and complaint tracking with intelligent chatbot flows and a custom tagging system. Waldo's achieved a 50.87% bot engagement rate in 30 days, far above industry benchmarks. The automation platform generated millions in ecommerce sales and gave real-time insights into departmental issues. Tidio's enterprise support enabled ongoing optimization and scalable customer service.
Tidio’s automation platform helped Waldo’s Dólar Mart manage customer service across multiple channels. The company automated 60% of customer inquiries... in 60 days. Bot engagement reached 50.87% in the first month. The solution enabled millions in ecommerce sales and improved problem-solving by 207%. Automated tagging gave real-time insights into complaints by department.
Tidio helped Praktiker Hellas automate customer support and unify digital channels. The company used Tidio’s live chat and Greek-language bots... to handle common questions. In one month, bots managed over 9,400 conversations. The bot engagement rate reached 8.99%. This improved efficiency and customer satisfaction for the retailer.
Tidio’s AI agent helped Monster Tires automate routine quote requests and reclaim 30% of sales reps’ time. The platform boosted... website engagement, achieving a 44% bot engagement rate and a 26% contact conversion rate. Monster Tires set up automated workflows in just 15 minutes, letting sales reps focus on complex consultations. Real-time visitor tracking and seamless WooCommerce integration improved customer intelligence and sales efficiency. The small team now delivers faster, smarter support and a better online shopping experience.
Tidio’s Lyro AI helped MattressNextDay automate 73% of customer conversations. The UK mattress retailer saved over 400 hours each month... by streamlining multi-channel support. Lyro AI handled routine inquiries across website, email, and social media. Agents could focus on complex cases, improving service quality. The team saw faster responses and better workflow management. Tidio’s platform enabled smooth adoption and ongoing optimization.
Consumer Goods Case Studies and Customer Success Stories with Tidio
Your KAYA
- Consumer Goods
- Medium
Warsaw, Poland
Tidio helped Your KAYA automate 75% of customer support tickets using Lyro AI. The company switched from Gorgias to Tidio... to unify support channels and reduce repetitive work. Lyro AI handled over 2,500 monthly tickets and supported both Polish and English. The migration took less than 14 days with no downtime. Customer care consultants now focus on complex cases, while customers get faster, more consistent help.
Tidio helped Your KAYA automate 75% of customer support tickets using Lyro AI. The company migrated from Gorgias to Tidio... in under 14 days, with no downtime or extra costs. Lyro AI now handles over 2,500 monthly tickets in Polish and English. Support consultants spend less time on repetitive questions and more on complex cases. Customers get faster, more consistent responses across all channels.
Tidio’s Lyro AI helped NSI Australia resolve 62% of customer inquiries automatically. The AI supported over 400 sales in just... 30 days, all with only one operator. NSI Australia used Tidio across their website and Facebook to serve both retail and wholesale customers. The company kept its 4.8-star Trustpilot rating while growing its business. Tidio’s solution let them deliver fast, personal support and boost sales with limited resources.
Tidio's Lyro AI helped The Muzzle Movement handle over 1,200 monthly support tickets. The company achieved a 74% AI resolution... rate and 90.91% engagement with lead generation bots. Lyro AI automated routine inquiries, freeing the team to focus on growth. The Muzzle Movement built a 523-article knowledge base to power the AI. This led to better customer support and more sales opportunities.
Tidio's Lyro AI helped NSI Australia resolve 62% of customer inquiries automatically. The AI agent supported over 400 sales in... 30 days and achieved a 66.67% bot engagement rate. NSI Australia maintained a 4.8-star Trustpilot rating with just one operator. The solution worked across website and Facebook channels. Tidio enabled the company to scale support and boost sales with minimal resources.
Tidio's Lyro AI Agent helped Your KAYA automate 75% of customer inquiries after switching from Gorgias. The ecommerce brand used... Lyro AI, Shopping Assistant, and Live Chat to handle over 2,500 monthly tickets. Lyro AI provided multilingual support and product recommendations, improving response times and freeing consultants for complex cases. Bot engagement reached up to 4.66%. The unified AI-powered setup boosted efficiency and customer satisfaction across all channels.
Tidio helped Procosmet increase sales by 23% after switching from two apps to Tidio's Plus plan. The company now gets... over 100 leads per month, up from 10-30, using chatbots and email marketing. Conversion rates stabilized and rose by 27% with five chatbots running on the site. Customer satisfaction jumped from 3.8 to 4.7 out of 5 stars, based on 704 feedbacks. Tidio's live chat, chatbots, and analytics made customer service faster and easier.
Tidio's Lyro AI helped NSI Australia resolve 62% of customer inquiries automatically. The AI chatbot supported over 400 sales in... 30 days and achieved a 66.67% engagement rate. NSI Australia used Tidio across website and Facebook channels, letting one operator handle diverse customer needs. The company kept its 4.8-star Trustpilot rating while growing sales and support. Tidio enabled this small, family-owned business to deliver top customer service with limited resources.
Tidio's Lyro AI Agent helped Your KAYA automate 75% of customer inquiries after switching from Gorgias. The ecommerce brand used... Lyro AI, Shopping Assistant, and Live Chat to handle over 2,500 monthly tickets. Lyro AI provided multilingual support and product recommendations, improving response times and freeing consultants for complex cases. Bot engagement reached up to 4.66%. The unified AI-powered setup boosted efficiency and customer satisfaction across all channels.
Tidio's Lyro AI helped The Muzzle Movement handle over 1,200 monthly support tickets. The company achieved a 74% AI resolution... rate and 90.91% engagement with lead generation bots. Lyro AI automated routine inquiries, freeing the team to focus on growth. The Muzzle Movement built a 523-article knowledge base to power the AI. The solution improved support efficiency and expanded their customer base.
Tidio helped Procosmet increase sales by 23% after switching from their previous provider. The company now gets over 100 leads... per month, up from 10-30, using chatbots and live chat. Conversion rates rose by 27% and stabilized. Customer satisfaction improved from 3.8 to 4.7 out of 5 stars. Tidio's analytics and automation features made customer service faster and easier.
Tidio’s Lyro AI helped NSI Australia resolve 62% of customer inquiries automatically. The family-owned beauty supplier used Tidio to support... over 400 sales in just 30 days with only one operator. The AI worked across their website and Facebook, handling diverse product questions and sales support. NSI Australia kept their 4.8-star Trustpilot rating while growing their business. Tidio enabled them to deliver top customer service with minimal resources.
The Muzzle Movement used Tidio’s Lyro AI to automate customer support. They handled over 1,200 monthly tickets and achieved a... 74% resolution rate. Lead generation bots reached a 90.91% engagement rate. The company built a knowledge base with 523 articles for the AI. Specialized bots managed support, sales, and lead capture. This improved efficiency and allowed the team to focus on growth.
Tidio helped Procosmet, an Italian beauty brand, boost lead generation by 500%. Chatbots now handle 68% of conversations, capturing visitor... data and automating support. Sales increased by 23% after switching to Tidio. Conversion rates rose 27% and stabilized. Customer satisfaction jumped from 3.8 to 4.7 out of 5 stars. Procosmet uses chatbots, live chat, and analytics to engage shoppers and grow their ecommerce business.
Your KAYA switched from Gorgias to Tidio to improve ecommerce customer support. They used Lyro AI to automate 75% of... support tickets, handling over 2,500 monthly inquiries. The AI agent answered repetitive questions in Polish and English, freeing up staff for complex cases. Customers got faster, more consistent help across channels. The team saw better data visibility and a smoother shopping experience.
Integratec
- Information Technology And Services
- Small
Mexico
Tidio chat flows helped Integratec boost qualified lead generation by 25%. The company used chatbots to filter prospects and provide... 24/7 support. Tidio’s ticketing system improved request tracking and automated answers to common questions. Now, 26% of website visitors engage with the chatbot, improving customer segmentation. Integratec’s team values the user-friendly interface and responsive support from Tidio.
Secureframe
- Information Technology And Services
- Medium
San Francisco, USA
Tidio’s Lyro AI helped Secureframe boost their chat resolution rate from 2-3% to 59%. The AI agent automated 59% of... conversations and answered 79% of customer questions. Secureframe’s support team now handles complex compliance queries faster and more accurately. The onboarding process took just two weeks. Internal teams use Lyro as a knowledge base, speeding up onboarding and reducing repetitive questions. Secureframe plans to expand Lyro AI across more business functions.
Integratec
- Information Technology And Services
- Small
Mexico
Integratec used Tidio chat flows to boost qualified lead generation by 25%. The company automated lead filtering and provided 24/7... support with chatbots. Tidio's help desk ticketing system improved request tracking and customer segmentation. 26% of website visitors now engage with the chatbot. Staff value the user-friendly interface and responsive support team. Tidio helped Integratec handle more leads without straining their customer success team.
Integratec
- Information Technology And Services
- Medium
Tidio helped Integratec boost qualified lead generation by 25%. Integratec used Tidio's chatbots and ticketing system to filter prospects and... provide 24/7 support. The solution improved request tracking and customer segmentation. 26% of website visitors now engage with the chatbot. Staff value the user-friendly interface and strong support from Tidio.
Tidio Support Team
- Information Technology And Services
- Medium
Lyro, Tidio’s AI chatbot, helped the Tidio Support Team automate 58% of customer service tasks. The team saw first response... times drop by 75%, from 1 minute to less than 15 seconds. Lyro achieved a success rate of 79% to 87% in answering queries, up from 50% to 70% with the earlier version. The AI chatbot improved conversation quality and reduced the risk of hallucinations. Support agents now have more time to focus on customer satisfaction and value.
ADT Security Service
- Information Technology And Services
- Very Large
Tidio helped ADT Security Service boost sales by 17%. The company used Tidio's AI chatbots and filters to improve customer... service and speed up response times. Customer satisfaction rose by 30%. Lead-to-sale conversions increased from 44% to 61%. The average response time dropped by 22%. Tidio made workflows easier and helped ADT handle more conversations while missing fewer leads.
Integratec
- Information Technology And Services
- Medium
Tidio helped Integratec, a talent development SaaS platform, boost qualified lead generation by 25%. Integratec used Tidio's chatbots and ticketing... system to filter leads and provide 24/7 support. The solution improved request tracking and customer segmentation. 26% of website visitors now engage with the chatbot. Staff value the user-friendly interface and strong support from Tidio.
ADT Security Service
- Information Technology And Services
- Very Large
Tidio helped ADT Security Service cut first response time by 22%. The company used AI chatbots and workflow filters to... improve customer support. Customer satisfaction rose by 30%. Lead-to-sale conversions increased from 44% to 61%. ADT also boosted weekly lead generation to about 30 prospects and reduced missed conversations by 74%.
Tidio Support Team
- Information Technology And Services
- Medium
Szczecin, Poland
Tidio used Lyro, an AI chatbot, to automate customer support. Lyro handled 58% of queries, boosting automation. The success rate... improved to 79–87% with the Claude 3 update. First response time dropped by 75%, from 1 minute to under 15 seconds. The support team now spends more time on customer satisfaction and value.
Secureframe
- Information Technology And Services
- Medium
San Francisco, USA
Tidio’s Lyro AI replaced Secureframe’s old chatbot, boosting resolution rates from 2-3% to 59%. The AI agent now answers 79%... of all customer questions, handling complex compliance and technical inquiries. Secureframe’s support team saw faster onboarding and more efficient ticket escalation. Customers get instant, accurate answers 24/7. The company plans to expand Lyro AI use across sales and internal teams.
Integratec
- Information Technology And Services
- Small
Mexico
Integratec used Tidio chat flows to boost qualified lead generation by 25%. The company automated lead filtering and provided 24/7... support with chatbots. Tidio's help desk ticketing system improved request tracking and customer segmentation. 26% of website visitors now engage with the chatbot. Staff value the user-friendly interface and responsive support team.
Tidio's Lyro AI helped Bella Santé automate 75% of customer inquiries through live chat. The spa used AI to answer... routine questions, easing pressure on their call center. In six months, they collected over 450 new leads and generated $66,000 in chatbot-assisted sales. Lyro's Shopping Assistant guided guests to the right services, improving booking experiences. Bella Santé now delivers fast, personalized support online and in person.
Tidio's Lyro AI helped GameBoost reach an 86% AI resolution rate for customer support. GameBoost switched back to Tidio after... costly, underperforming AI tools failed to meet their needs. Lyro AI now handles repetitive questions, saving money and improving team satisfaction. The solution integrates with GameBoost's dashboard and supports over 13,000 monthly conversations. GameBoost eliminated per-resolution fees and improved workflow efficiency with Tidio.
Tidio's Lyro chatbot helped Suitor automate 85% of customer service tasks. Suitor, an Australian suit rental company, used AI chatbots... to answer FAQs and provide 24/7 support. The average response time dropped from 3 minutes to just 6 seconds. Customers praised the improved experience, and Suitor saw revenue growth. Tidio's integration with WooCommerce and Facebook made setup easy and efficient.
Tidio's Lyro AI helped GameBoost reach an 86% AI resolution rate for customer support. GameBoost switched back to Tidio after... facing high costs and poor performance with another AI tool. Lyro AI now handles repetitive questions, saving money and improving team satisfaction. The solution integrates with GameBoost's dashboard and uses a multi-tiered support strategy. GameBoost eliminated per-resolution fees and improved workflow efficiency.
Tidio's Lyro chatbot helped Suitor automate 85% of its customer service. Suitor, an Australian suit rental company, used AI chatbots... to answer FAQs and support customers 24/7. After switching to Lyro, average response time dropped from 3 minutes to just 6 seconds. Tidio's integration with WooCommerce and Facebook made setup easy. Suitor saw big revenue growth and happier owners thanks to automated support.
Tidio live chat and chatbots helped Shockbyte, a game server provider, boost customer satisfaction by 16% in just a few months. The company also... cut customer waiting times by 26% using automated responses and analytics. Tidio's features, like the Visitors tab and chat categorization, made sales and support more efficient. Shockbyte found Tidio affordable, easy to use, and rich in automation options.
Tidio helped Suitor automate 85% of its customer service using Lyro AI chatbots. Suitor, an Australian suit rental company, reduced... average response time from 3 minutes to just 6 seconds. Only 24% of queries now need a human agent, saving time and money. Customers praise the fast, 24/7 support and improved experience. Suitor saw big revenue growth after using Tidio for support automation.
Tidio's Lyro AI helped Bella Santé automate 75% of customer inquiries through live chat. The spa used AI to answer... routine questions, easing pressure on their call center. In six months, they collected over 450 new leads and generated $66,000 in chatbot-assisted sales. Lyro's Shopping Assistant guided guests to the right services, improving booking experiences. Bella Santé now delivers fast, personalized support online and in person.
Hospitality Case Studies and Customer Success Stories with Tidio
Gecko Hospitality
- Hospitality
- Large
Tidio helped Gecko Hospitality automate 90% of its customer service with Lyro AI and chat flows. The company used chatbots... to collect resumes and client info 24/7, speeding up response times. In just six months, Gecko Hospitality gained over 257 prospects from chatbot lead generation. Automation eliminated manual resume review and improved recruiter efficiency. Tidio's customer success team supported setup and integration, saving time for Gecko Hospitality.
Tidio helped Global Travel improve customer support by automating chat routing and integrating email channels. The company set up department-based... workflows and a pre-chat survey to direct inquiries to the right team. After using Tidio, Global Travel saw an 8.39% bot engagement rate and a 2.54% contact-to-visits ratio. Response times dropped and first-contact resolution improved. The solution made support faster and more efficient for both sales and service teams.
Tidio helped Global Travel improve customer support by automating chat routing and integrating email channels. The company set up department-based... workflows and a pre-chat survey to direct inquiries to the right team. After using Tidio, Global Travel saw an 8.39% bot engagement rate and a 2.54% contact-to-visits ratio. Response times dropped and first-contact resolution improved. The solution made support faster and more efficient for both sales and service teams.
Tidio helped Gecko Hospitality automate 90% of its customer service with Lyro AI and chat flows. The company used chatbots... to collect resumes and client information 24/7, speeding up lead generation and candidate matching. Applications now reach recruiters in just 90 seconds. In six months, Gecko Hospitality gained over 257 prospects from chatbot automation. Tidio's customer success team supported the setup and integration process.
Tidio helped Global Travel automate customer support and route inquiries between sales and service teams. The company used Tidio’s AI-powered... chatbots and pre-chat surveys to direct questions to the right department. This reduced manual workload and improved response times. Global Travel saw an 8.39% bot engagement rate and managed over 2,500 conversations per month. The solution led to faster resolutions and a better customer experience.
Food & Beverages Case Studies and Customer Success Stories with Tidio
Pastreez
- Food & Beverages
- Small
Los Angeles, USA
Tidio helped Pastreez, a French macaron bakery, manage a surge in customer inquiries. The team used Tidio’s chat integration with... Shopify to automate responses and keep communication simple. This led to a 70% conversion rate on chat inquiries. Pastreez secured major corporate clients like Netflix and Google through Tidio. The solution also reduced email volume and improved customer satisfaction.
Pastreez used Tidio’s chat system to manage a surge in customer inquiries. The bakery integrated Tidio with Shopify for simple,... automated messaging. This helped them convert 70% of chat inquiries into sales. Tidio enabled Pastreez to secure orders from Netflix, Google, and other major brands. The solution reduced email volume and improved customer response times. Automation features let the founders follow up quickly and never miss a lead.
Tidio helped Pastreez, a French macaron bakery, handle a surge in customer inquiries. The team used Tidio's chat integration with... Shopify to automate responses and keep communication simple. This led to a 70% conversion rate on chat inquiries and helped Pastreez win major clients like Netflix and Google. Tidio also reduced email volume and made it easy to manage custom corporate orders.
Tidio helped Pastreez, a French macaron bakery, handle a surge in customer inquiries. The chat system integrated easily with Shopify... and automated responses. Pastreez achieved a 70% conversion rate on chat inquiries. They secured major clients like Netflix, Google, and Visa. Tidio reduced email volume and improved customer service efficiency.
Pastreez used Tidio’s chat system to manage a surge in customer inquiries. The bakery integrated Tidio with Shopify for simple,... automated messaging. This helped them convert 70% of chat inquiries into sales. Tidio enabled Pastreez to secure orders from Netflix, Google, and other major brands. The solution reduced email volume and improved customer response times. Automation features let Pastreez follow up quickly and never miss a lead.
Automotive Case Studies and Customer Success Stories with Tidio
Axioma
- Automotive
- Small
London, UK
Tidio’s Lyro AI helped Axioma automate 89% of customer conversations. The AI resolved most questions about car body repairs and... insurance claims. Sales bot engagement rose to 21%. Customers got instant answers, even after hours. Axioma built a knowledge base with 370 articles. Response times dropped and bookings increased.
Tidio’s Lyro AI helped Axioma automate 89% of customer conversations for car body repairs. The AI resolved most inquiries about... repair services, pricing, and insurance claims. Sales bot engagement rose to 21%, leading to more repair bookings. Axioma built a knowledge base with 370 articles to support the AI. Customers now get instant answers 24/7, improving after-hours support. Response times dropped, and customer experience improved.
Axioma UK – SMART Car Repairs
- Automotive
- Medium
Tidio's Lyro AI helped Axioma UK – SMART Car Repairs reach an 89% AI resolution rate for customer support. The company used... Lyro to answer complex questions about car body repairs and insurance claims. Sales bot engagement increased to 21% after implementation. Axioma built a knowledge base with 370 articles to support the AI. Customers now get 24/7 support and faster answers. This improved customer experience and increased repair bookings.
Axioma UK – SMART Car Repairs
- Automotive
- Small
Tidio's Lyro AI helped Axioma UK – SMART Car Repairs reach an 89% AI resolution rate for customer support. The company used... Lyro to answer complex car repair and insurance questions. Sales bot engagement rose to 21%. Axioma built a knowledge base with 370 articles. Customers now get 24/7 support and faster answers. This improved customer experience and increased repair bookings.
Tidio’s Lyro AI helped Axioma automate 89% of customer conversations. The AI agent answered questions about car body repairs, pricing,... and insurance claims. Axioma built a knowledge base with 370 articles for Lyro. Sales bot engagement rose to 21%. Customers got 24/7 support and faster answers. This improved the car repair experience and increased bookings.
Tidio’s Lyro AI helped Cove Smart boost self-service resolution by 70%. The company cut response times by 80% and increased... customer satisfaction by 35%. Cove Smart used Lyro AI to support multiple security system generations and languages. The AI handled common questions, freeing agents from repetitive tasks. Management gained new insights into customer issues and product needs.
Tidio’s Lyro AI helped Cove Smart boost self-service resolution by 70%. The company cut response times by 80% and increased... customer satisfaction by 35%. Cove Smart used Lyro AI to support multiple product generations and languages. The AI handled common questions, freeing up agents for complex issues. Management gained new insights into customer needs and product improvements.
Tidio's Lyro AI helped Cove Smart boost self-service resolution by 70%. The AI agent cut response times by 80% and... raised customer satisfaction by 35%. Cove Smart used Lyro AI to support multiple security system generations and languages. The solution replaced inefficient copy-paste workflows and enabled fast, accurate troubleshooting. Management gained new insights into customer issues and product needs.
Tidio's Lyro AI helped Cove Smart boost self-service resolution by 70%. The company cut response times by 80% and raised... customer satisfaction by 35%. Cove Smart used Lyro AI to support multiple security system generations and languages. The AI agent handled common questions, freeing up live agents. Management gained new insights into customer issues and product needs. Tidio's fast setup and multilingual support were key benefits.
Tidio’s Lyro AI helped Cove Smart boost self-service resolution by 70%. The AI agent reduced response times by 80%. Customer... satisfaction increased by 35%. Cove Smart used Lyro AI to support multiple product generations and languages. The solution enabled fast implementation and seamless human handoff. Management gained new insights into customer issues and product improvement opportunities.
Education Case Studies and Customer Success Stories with Tidio
National RV Training Academy (NRVTA)
- Education
- Small
Athens, USA
Tidio’s Lyro AI Agent helped National RV Training Academy automate student inquiries. The AI resolved 94% of conversations without human... help. It answered 96% of all questions from students. The average student satisfaction score was 3.83 out of 5. This let advisors focus on complex enrollment discussions. NRVTA improved support for future RV technicians with AI-powered chat.
National RV Training Academy (NRVTA)
- Education
- Medium
Tidio's Lyro AI helped National RV Training Academy automate student inquiries. The academy achieved a 94% resolution rate and a... 96% answer rate with Lyro AI. Students rated their chat experience at 3.83 out of 5. The solution let advisors focus on complex enrollment discussions. NRVTA improved support for aspiring RV technicians with AI-powered automation.
National RV Training Academy (NRVTA)
- Education
- Medium
Tidio's Lyro AI helped National RV Training Academy automate student inquiries. The academy achieved a 94% resolution rate and a... 96% answer rate with Lyro AI. Students rated their support experience at 3.83 out of 5. The solution let advisors focus on complex enrollment discussions. NRVTA improved student support and satisfaction with AI-powered live chat.
National RV Training Academy (NRVTA)
- Education
- Small
Athens, USA
Tidio’s Lyro AI Agent helped NRVTA automate student inquiries. The AI resolved 94% of questions without human help. It answered... 96% of all student questions. Students rated their chat experience 3.83 out of 5. The team now focuses on complex enrollment discussions. NRVTA improved support for future RV technicians.
Tidio's Lyro AI helped The Novelry, an online fiction writing school, achieve an 86% AI resolution rate for student inquiries. The school used... Lyro AI across their website, Instagram, and Facebook to answer questions and support students. This reduced the workload for coaches and kept support personal. The Novelry also saw a 27.54% sales bot engagement rate. The platform's customization and multi-channel integration matched their creative brand and needs.
Borrowell used Tidio's Lyro AI Agent with Zendesk to handle rising support demand. The team managed over 11,000 tickets monthly... with just nine agents. Lyro AI resolved 83% of customer inquiries and achieved an 87% answer rate. Help center engagement reached 65%. The integration allowed Borrowell to scale support without hiring more staff. Agents focused on complex issues while Lyro handled routine questions.
Tidio’s Lyro AI agent helped Borrowell automate 83% of customer support ticket resolutions. Borrowell faced rising support demand, handling over... 11,000 tickets monthly with just nine agents. By integrating Lyro with Zendesk, they reduced repetitive tickets and improved response speed. The AI answered 87% of questions and boosted help center engagement to 65%. Borrowell kept costs low and maintained high service quality while scaling support.
Tidio’s Lyro AI integrated with Zendesk helped Borrowell automate 83% of support tickets. Borrowell faced rising support demand, handling over... 11,000 tickets monthly with just nine agents. Lyro AI answered common questions, deflected simple tickets, and worked with Zendesk workflows. The solution delivered an 87% answer rate and 65% help center engagement. Borrowell kept support costs low and improved agent efficiency without growing the team.
Borrowell used Tidio's Lyro AI Agent with Zendesk to handle rising support demand. The AI chatbot resolved 83% of customer... inquiries and engaged 65% of help center visitors. Borrowell managed over 11,000 tickets monthly with just nine agents. Lyro AI integrated with Zendesk, keeping workflows unchanged and reducing ticket volume. The team maintained high service standards while scaling support without hiring more staff.
Real Estate Case Studies and Customer Success Stories with Tidio
Endeksa
- Real Estate
- Medium
Istanbul, Turkey
Endeksa used Tidio to automate customer service and boost lead generation. The company saw a 59% drop in waiting times... for customer queries. Lead generation increased by 138% after using pre-chat surveys and chatbots. The helpfulness rate of bots reached 88%. Customer satisfaction rose by 10% since adopting Tidio. Endeksa now manages high user traffic efficiently and improves client experience.
Endeksa used Tidio to automate customer service and boost lead generation. The company saw a 59% drop in waiting times... for customer queries. Lead generation increased by 138% after using pre-chat surveys and chatbots. The helpfulness rate of bots reached 88%, and customer satisfaction rose by 10%. Tidio helped Endeksa manage high user traffic and improve service quality.
Tidio helped Endeksa, a real estate data analytics platform, boost lead generation by 138%. The company used Tidio's live chat... and chatbots to automate customer service and route queries efficiently. Response times dropped by 59% after implementation. Pre-chat surveys made it easy to collect new leads. Customer satisfaction increased by 10% with the Plus plan.
Tidio helped Endeksa, a real estate data analytics platform, boost lead generation by 138%. The company used Tidio's live chat... and chatbots to automate customer service and route queries efficiently. Response times dropped by 59% after implementation. Pre-chat surveys made it easy to collect new leads. Customer satisfaction increased by 10% with automated feedback and helpful chatbots.
Tidio helped Pearl Lemon boost website-to-lead conversions by 30%. The agency now captures 70+ extra leads each month that would... have been lost. Tidio's chatbot and live chat features cut response times in half. Pearl Lemon uses Tidio for rapid deployment, proactive engagement, and seamless CRM integration. The platform supports multi-language and automated lead qualification, making it key to their lead generation strategy.
Tidio helped Pearl Lemon boost website-to-lead conversions by 30%. The agency now captures 70+ extra leads each month that would... have been lost. Tidio's chatbot and live chat features cut response times in half. Pearl Lemon uses Tidio for rapid deployment, proactive engagement, and seamless CRM integration. The platform supports multi-language and automated lead qualification, making it key to their lead generation strategy.
Tidio helped Pearl Lemon boost website-to-lead conversions by 30%. The agency used Tidio's chatbot and live chat to capture 70+... extra leads monthly and cut response times in half. Tidio's flows and automated triggers qualified leads and improved engagement. Pearl Lemon quickly deployed Tidio across multiple brands, making lead capture faster and more efficient. The team now engages visitors in real time and uncovers new sales opportunities.
Internet Case Studies and Customer Success Stories with Tidio
GameBoost
- Internet
- Small
London, UK
GameBoost used Tidio’s Lyro AI to automate support for over 13,000 monthly chats. The company faced high costs and poor... AI performance with a previous provider. After returning to Tidio, they achieved an 86% resolution rate for customer inquiries. The new system reduced costs and improved team satisfaction. GameBoost now plans to expand AI capabilities for even better support.
GameBoost used Tidio’s Lyro AI to automate support for over 13,000 monthly chats. The company faced high costs and poor... performance with a previous AI tool. After returning to Tidio, they achieved an 86% resolution rate for customer inquiries. Lyro AI integrated with their dashboard and reduced operational costs. Support agents reported higher satisfaction and improved workflow efficiency.
Tidio live chat and automated chatbots helped Shockbyte, a game server provider, improve customer service. After using Tidio, Shockbyte saw... a 16% increase in customer satisfaction and a 26% decrease in waiting times. The team tracks KPIs better with Tidio analytics. Chatbots answer common questions fast and help sales by engaging website visitors. Shockbyte uses Tidio to automate support and boost efficiency.
Secureframe
- Computer & Network Security
- Medium
Tidio's Lyro AI replaced Secureframe's old chatbot, boosting resolution rates from 2-3% to 59%. Secureframe, a compliance automation platform, needed... better support for complex technical questions. Lyro AI delivered instant, accurate answers and 24/7 support. The team saw a 2,000% improvement in resolution rate and 79% answer rate. Internal efficiency improved with faster onboarding and streamlined ticketing.
Secureframe
- Computer & Network Security
- Medium
Tidio's Lyro AI replaced Secureframe's old chatbot, boosting resolution rates from 2-3% to 59%. Secureframe, a compliance automation platform, needed... better support for complex technical questions. Lyro AI integrated with their CRM and provided instant, accurate answers to compliance and integration queries. The team saw a 2,000% improvement in resolution rate and 79% answer rate. Internal onboarding and support efficiency also improved with AI as a knowledge base.
Tidio live chat helped Ad Hoc Atelier boost conversion rates from 0. 35% to 0.9%. The Italian fashion ecommerce used...Tidio's live chat, chatbots, and shared inbox to reduce cart abandonment from 83% to 73%. Over 50% of visitors who chatted converted into paying customers. Response times dropped from 3 hours to under a minute. Personalized support and real-time engagement improved customer satisfaction and sales.
Tidio live chat helped Ad Hoc Atelier cut cart abandonment and boost conversions. Over half of website visitors who used... the chat became paying customers. The Italian fashion ecommerce brand used Tidio's live chat, chatbots, and shared inbox to offer real-time, personalized support. This improved customer engagement and increased sales. The solution also helped decrease response times and made communication more personal.
Tidio's Lyro AI Agent automated 75% of Bella Santé's customer support. The med spa used live chat and AI to... handle routine questions and reduce call center pressure. Within six months, they generated over 450 new leads and $66,000+ in chatbot-assisted sales. Lyro's Shopping Assistant helped guests choose services, improving booking experiences. Bella Santé now delivers faster, more personalized support online.
Bella Santé
- Health, Wellness And Fitness
- Medium
Tidio's Lyro AI Agent helped Bella Santé automate 75% of customer support through live chat. The spa faced high call... volumes and needed to modernize service without replacing its call center. Lyro AI answered routine questions, reduced call queues, and improved guest experience. Within six months, Bella Santé generated over 450 new leads and $66,000+ in chatbot-assisted sales. The solution combined automation with human support for personalized service at scale.
Other Industry Case Studies and Success Stories with Tidio
ADT Security Service
- Security
- Very Large
Boca Raton, USA
ADT Security Service used Tidio to improve customer service and sales. They implemented AI chat and rule-based Flows to speed... up response times and manage leads. Customer satisfaction increased by 30%. Lead-to-sale conversion rates rose from 44% to 61%. First response time dropped by 22%. The team also handled 45% more conversations and reduced missed chats by 74%.
ADT Security Service used Tidio to improve customer service and sales. They implemented AI chat and rule-based Flows to speed... up response times and manage leads. Customer satisfaction increased by 30%. Lead-to-sale conversion rates rose by 17%. First response time dropped by 22%. The company also reduced missed conversations by 74% and handled 45% more chats.
Tidio live chat and chatbots helped Shockbyte, a game server provider, improve customer service. Customer satisfaction rose by 16% in... the first few months. Waiting times for support dropped by 26%. Tidio's analytics made tracking KPIs easier. The Visitors tab and chatbots also helped boost sales and organize chats. Shockbyte found Tidio affordable, easy to use, and rich in automation features.
ADT Security Service Boosts Sales By 17% Using Tidio
ADT Security Service enhanced its customer service and sales performance by implementing Tidio's AI-powered solutions. The company achieved a 17%... increase in lead-to-sale conversion rates and a 30% boost in customer satisfaction. Tidio's tools, including live chat and Flows, improved response times by 22% and optimized workflow efficiency, leading to significant business growth for ADT.
Integratec Boosts Qualified Lead Generation by 25% Using Tidio
Integratec, a B2B SaaS company, increased its qualified lead generation by 25% using Tidio's chatbots and help desk ticketing system. The solution improved... lead filtering, 24/7 customer support, and request tracking, enhancing customer segmentation and insights. Integratec's team appreciates Tidio's user-friendly interface and support.
Procosmet Lead Generation Surges After Installing Tidio
Procosmet, an Italian beauty brand, significantly improved its lead generation and sales after deploying Tidio's customer support software. The company saw... a 500% increase in monthly leads and a 23% rise in sales by utilizing Tidio's chatbots and analytics. The software also stabilized conversion rates and boosted customer satisfaction ratings from 3.8 to 4.7 out of 5. Procosmet's ecommerce manager highlighted Tidio's ease of use and comprehensive features as key factors in their success.
VisaEnvoy Streamlines Immigration Consultancy with Tidios AI Platform, Boosting Engagement by 36%
VisaEnvoy, an Australian immigration consultancy, improved client engagement by 36% using Tidio's AI multi-channel support platform. The solution unified communication... across six international domains, automated lead qualification, and enhanced user experience. This implementation resulted in a higher conversion rate and reduced manual workload, positioning VisaEnvoy for continued success in the immigration consultancy sector.
Tailfin Boosts Customer Service Efficiency with Tidios Lyro AI, Achieving 71% Resolution Rate
Tailfin, a UK-based bikepacking equipment manufacturer, significantly improved its customer service efficiency by implementing Tidio's Lyro AI. This AI solution... resolved 71% of customer inquiries automatically, saving nearly 400 hours of support time in just 30 days. The integration with WooCommerce enabled seamless order tracking, enhancing customer experience and allowing support staff to focus on complex inquiries.
Dominius AS Transforms Customer Engagement with Tidios Lyro AI, Increasing Resolution Rates by 86%
Dominius AS, a Norwegian manufacturer, implemented Tidio's Lyro AI to automate customer inquiries, achieving an 86% resolution rate. The AI platform... improved lead generation and customer engagement, allowing the company to efficiently manage communications despite limited staff. Lyro AI's advanced capabilities and intuitive interface helped streamline operations and maintain high service quality.
Monster Tires Cuts Hours of Weekly Phone Calls with Tidios AI Agent
Monster Tires improved its customer support and sales efficiency by implementing Tidio's AI-powered platform. The integration automated routine quote requests,... freeing up 30% of sales reps' time for complex consultations. The platform's features, including intelligent visitor tracking and streamlined sales processes, led to a 44% bot engagement rate and a 26.23% contact conversion rate. Monster Tires plans to expand its use of Tidio's advanced AI capabilities.
Secureframe Replaces Old Bot, Gains 20x Resolution Rate with Lyro AI
Secureframe replaced its previous AI chatbot with Tidio's Lyro AI, achieving a 20x improvement in resolution rates from 2-3% to 53%. This transition enhanced... Secureframe's ability to handle complex compliance inquiries, improved customer experience, and increased internal team efficiency. Tidio's Lyro AI provided seamless CRM integration, high success rates, and comprehensive onboarding, making it a strategic choice for Secureframe's customer support transformation.
Global Travel Enhances Team Workflow and Support Experience with Tidio
Global Travel improved team workflow and customer support by deploying Tidios AI-powered customer service platform. The implementation streamlined communication, enhanced... response times, and optimized support operations. Tidios automation features and Lyro AI agent enabled Global Travel to deliver faster, more efficient service, driving measurable improvements in customer experience and internal collaboration.
Axioma Achieves 89% Resolution Rate with Lyro AI Agent
Axioma improved its customer support efficiency by deploying Tidio's Lyro AI Agent, achieving an 89% resolution rate. The case study... highlights how Lyro automated responses and optimized workflows, leading to faster issue resolution and enhanced customer satisfaction for Axioma.
