Real-World Case Studies and Customer Success Stories with Tidio

Tidio's Lyro AI helped NSI Australia resolve 62% of customer inquiries automatically. The beauty and nail supply company used the... AI agent to support both website and Facebook channels. This allowed one operator to handle diverse product questions and sales support. The bot achieved a 66.67% engagement rate and assisted over 400 sales in 30 days. NSI Australia maintained a 4.8-star Trustpilot rating while growing their business.
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Lyro AI from Tidio helped The Muzzle Movement improve customer support. The company handled over 1,200 monthly tickets and reached... a 74% AI resolution rate. Lead generation bots achieved 90.91% engagement. Problem-solving bots had a 22.42% engagement rate. The team used a knowledge base with 523 articles to support the AI. This allowed staff to focus on product growth and complex issues.
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Tidio’s AI Agent helped Monster Tires automate routine quote requests. Sales reps spent 30% less time on phone calls. The... team set up the new workflow in just 15 minutes. One-third of website visitors now use the automated quote flow. Monster Tires saw better customer engagement and more time for technical consultations. The platform gave real-time visitor insights and easy product recommendations.
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Tidio's Lyro AI helped Your KAYA automate 75% of customer inquiries. The company unified website, email, and Facebook channels into... one platform. Lyro AI resolved most routine questions, freeing staff for complex issues. Your KAYA built a knowledge base with 331 articles to train the AI. They managed over 2,500 tickets in 30 days with better efficiency. Customer engagement rates improved with the "Solve Problems" and "Increase Sales" bots.
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Tidio helped Praktiker Hellas improve customer service by unifying digital communication and automating support. The company used Tidio's live chat... and Greek-language bots to handle routine questions. This led to an 8.99% engagement rate with the "Solve Problems" bot. Over 9,400 customer interactions were managed monthly. The solution made chat handling more efficient and improved customer satisfaction.
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Lyro AI from Tidio helped MattressNextDay save over 400 hours each month. The UK mattress retailer used Lyro AI to... automate routine customer support across website, email, Instagram, and Facebook. The AI resolved 73% of customer inquiries without human help. Agents now focus on complex cases. The team saw better workflow and faster responses. Over 1,000 knowledge sources trained the AI for accurate answers.
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Tidio helped Wulff Beltton improve customer service and boost sales. The company switched from Gorgias to Tidio for better reliability,... user-friendliness, and device compatibility. Tidio's chatbots and live chat made it easier to capture leads and answer questions fast. Waiting times dropped, and the team collected 705 new contacts in less than 12 months. Wulff Beltton now has a 4.5 out of 5 client rating after using Tidio.
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Tidio helped Global Travel improve customer support by automating chat routing and integrating email and ticketing. The company set up... department-based workflows and a pre-chat survey to direct inquiries. Tidio's chatbot achieved an 8.39% engagement rate and a 2.54% contact-to-visits ratio. Automated routing reduced response times and improved first-contact resolution. Global Travel now handles over 2,500 support conversations each month more efficiently.
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Tidio helped Gecko Hospitality automate customer service with Lyro AI Agent and chat flows. The company wanted to collect candidate... and client information 24/7 without extra staff. Tidio's chatbot let candidates submit resumes quickly and matched them to recruiters in 90 seconds. Automated chat flows sorted resumes and answered questions, with 90% of conversations now handled by AI. In six months, Gecko Hospitality gained over 257 prospects from chatbots alone.
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Tidio's Lyro AI Agent, integrated with Zendesk, helped Borrowell handle over 11,000 monthly support tickets with just 9 agents. The AI chatbot... achieved an 83% resolution rate and 87% answer rate. Borrowell saw 24/7 support, seamless ticket creation, and reduced support costs. The solution let agents focus on complex cases and improved customer service efficiency.
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Tidio helped Pastreez, a French macaron bakery, manage a surge in customer inquiries. The team integrated Tidio with their Shopify... site for simple, automated chat support. This led to a 70% conversion rate on customer inquiries. Pastreez secured major corporate clients like Netflix, Google, Visa, and Snapchat. Email volume dropped and custom orders became easier to handle. The chat system improved customer experience and business growth.
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Tidio's Lyro AI Agent helped Suitor automate 85% of its customer service. Suitor, an Australian suit and tuxedo rental company,... used chatbots to answer FAQs and handle requests. This reduced average response time from 3 minutes to just 6 seconds. Customers now get 24/7 support, and only 24% of queries need a human agent. Suitor's owners are happier and trust the chatbot to manage customer service.
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Tidio's Lyro AI helped Axioma UK – SMART Car Repairs improve customer support for car body repairs. The company faced... high support volume, technical questions, and after-hours demand. Lyro AI provided instant answers using a knowledge base of 370 articles. Axioma achieved an 89% AI resolution rate and 21% sales bot engagement. Customers now get 24/7 support and faster response times.
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Lyro AI Agent helped Cove Smart improve customer support. Cove Smart used Lyro AI to answer common questions and guide... users through troubleshooting. The company saw a 70% increase in self-service resolution. Response times dropped by 80%. Customer satisfaction went up by 35%. Lyro AI also supported Spanish-speaking customers and made it easy to create guides for different products.
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Tidio helped Bella Santé modernize customer service with Lyro, an AI chatbot and live chat. Bella Santé automated 75% of... live chat requests, letting customers get answers fast and reducing call center load. The company collected over 450 new leads in six months using Tidio’s pre-chat surveys. After switching to Lyro, Bella Santé earned $66,000 in sales. The solution improved efficiency and boosted sales during busy seasons.
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Tidio's Lyro AI replaced Secureframe's old chatbot. The old bot resolved only 2-3% of customer issues. Lyro AI increased the... resolution rate to 53%. Secureframe used Lyro AI to handle complex compliance questions. The new system freed up agents for more technical work. Secureframe saw faster onboarding and better support for their technical platform.
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Tidio's Lyro AI helped The Novelry, an online fiction writing school, achieve an 86% AI resolution rate for student inquiries. The school used... Lyro AI across their website, Instagram, and Facebook to answer questions and support students. This reduced the workload for coaches and kept support personal. The Novelry also saw a 27.54% sales bot engagement rate. The platform's customization and multi-channel integration matched their creative brand and needs.
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Tidio helped Endeksa, a real estate data analytics platform, boost lead generation by 138%. Endeksa used Tidio's live chat and... chatbots to personalize visitor experiences and automate customer service. The company reduced customer question waiting times by 59% with efficient query routing. Smart pre-chat surveys made it easy to collect new leads. Customer satisfaction increased by 10% after implementing Tidio's Plus plan.
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Tidio live chat helped Ad Hoc Atelier, an Italian fashion ecommerce brand, boost conversions and reduce cart abandonment. The company faced... high cart abandonment rates and slow response times. By adding Tidio live chat and chatbots, they improved real-time customer engagement. Conversion rates increased from 0.35% to 0.9%. Over half of chat users became paying customers.
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Tidio helped Pearl Lemon boost website-to-lead conversions by 30%. The agency used Tidio's chatbot and live chat to capture 70+... extra leads monthly and cut response times in half. Tidio's flows and automated triggers qualified leads and improved engagement. Pearl Lemon quickly deployed Tidio across multiple brands, making lead capture faster and more efficient. The team now engages visitors in real time and uncovers new sales opportunities.
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Tidio helped Integratec, a B2B SaaS company, boost qualified lead generation by 25%. Integratec used Tidio's chatbots and chat flows... to filter prospects and provide 24/7 support. The ticketing system improved request tracking and automated answers to common questions. 26% of website visitors now engage with the chatbot, improving customer segmentation. Staff appreciate the user-friendly interface and strong support from Tidio.
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Tidio's automation platform helped Waldo's Dólar Mart de México manage customer service across website live chat, WhatsApp, Facebook Messenger, Instagram, and email. The company automated... routine tasks and used smart tagging to track complaints by department. After implementation, Waldo's achieved a 50.87% bot engagement rate in 30 days. The solution generated millions in sales and unified the sales experience across all channels. Tidio enabled Waldo's to scale customer support as their e-commerce business grew rapidly.
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Tidio's Lyro AI Agent helped GameBoost, a gaming services marketplace, automate customer support and resolve 86% of inquiries without human help. GameBoost faced high... costs and poor AI performance with a previous provider. After returning to Tidio, they used a multi-tiered support strategy with self-service articles, Lyro AI, and ticket escalation. The switch led to cost savings, improved team satisfaction, and seamless integration with their dashboard. GameBoost now handles over 13,000 monthly conversations efficiently.
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Tidio helped Procosmet boost lead generation and sales. The company used Tidio's live chat, chatbots, and analytics to manage customer... orders and automate support. Procosmet increased sales by 23% after switching to Tidio. Monthly leads grew from 10-30 to over 100. The team found Tidio easy to use and praised its analytics and customer support.
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Tidio helped Shockbyte, a game server provider, improve customer service. Shockbyte used Tidio's live chat and automated chatbots to boost... customer satisfaction by 16%. Waiting times for support dropped by 26%. The team tracked KPIs better with Tidio analytics. Chatbots answered common questions fast and helped sales by engaging website visitors. Shockbyte found Tidio affordable and easy to use.
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Tidio helped eye-oo, a multi-brand eyewear ecommerce business, boost sales and improve customer support. The company switched from Shopify’s native... inbox to Tidio’s live chat, chat flows, and analytics. Tidio enabled real-time customer engagement and automated cart recovery. eye-oo saw a 25% increase in sales, a fivefold boost in conversions, and €177K in revenue growth. Waiting times dropped from up to 5 minutes to about 30 seconds, improving customer satisfaction and trust.
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Tidio helped ADT Security Service improve customer service and sales. ADT used Tidio's AI chatbots and live chat to speed... up response times and manage support tickets better. Customer satisfaction rose by 30%. Lead-to-sale conversions increased from 44% to 61%. The number of handled conversations went up by 45%, and missed conversations dropped by 74%. Average response time decreased by 22%. Sales grew by 17% after using Tidio.
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