Consumer Electronics Case Studies and Success Stories with Tidio
CASE STUDY Cove Smart
Lyro AI Agent helped Cove Smart improve customer support. Cove Smart used Lyro AI to answer common questions and guide users through troubleshooting. The company saw a 70% increase in self-service re...solution. Response times dropped by 80%. Customer satisfaction went up by 35%. Lyro AI also supported Spanish-speaking customers and made it easy to create guides for different products.
Hospitality Case Studies and Success Stories with Tidio
CASE STUDY Global Travel
Tidio helped Global Travel improve customer support by automating chat routing and integrating email and ticketing. The company set up department-based workflows and a pre-chat survey to direct inqui...ries. Tidio's chatbot achieved an 8.39% engagement rate and a 2.54% contact-to-visits ratio. Automated routing reduced response times and improved first-contact resolution. Global Travel now handles over 2,500 support conversations each month more efficiently.
Tidio helped Gecko Hospitality automate customer service with Lyro AI Agent and chat flows. The company wanted to collect candidate and client information 24/7 without extra staff. Tidio's chatbot le...t candidates submit resumes quickly and matched them to recruiters in 90 seconds. Automated chat flows sorted resumes and answered questions, with 90% of conversations now handled by AI. In six months, Gecko Hospitality gained over 257 prospects from chatbots alone.
Tidio helped Praktiker Hellas improve customer service by unifying digital communication and automating support. The company used Tidio's live chat and Greek-language bots to handle routine questions.... This led to an 8.99% engagement rate with the 'Solve Problems' bot. Over 9,400 customer interactions were managed monthly. The solution made chat handling more efficient and improved customer satisfaction.
Bella Santé increased sales by $66,000 after implementing the Lyro AI Chatbot, demonstrating effective customer service enhancements and automation benefits.
Lyro AI from Tidio helped MattressNextDay save over 400 hours each month. The UK mattress retailer used Lyro AI to automate routine customer support across website, email, Instagram, and Facebook. Th...e AI resolved 73% of customer inquiries without human help. Agents now focus on complex cases. The team saw better workflow and faster responses. Over 1,000 knowledge sources trained the AI for accurate answers.
Tidio helped Wulff Beltton improve customer service and boost sales. The company switched from Gorgias to Tidio for better reliability, user-friendliness, and device compatibility. Tidio's chatbots a...nd live chat made it easier to capture leads and answer questions fast. Waiting times dropped, and the team collected 705 new contacts in less than 12 months. Wulff Beltton now has a 4.5 out of 5 client rating after using Tidio.
Health, Wellness and Fitness Case Studies and Success Stories with Tidio
CASE STUDY Bella Santé
Tidio helped Bella Santé modernize customer service with Lyro, an AI chatbot and live chat. Bella Santé automated 75% of live chat requests, letting customers get answers fast and reducing call cente...r load. The company collected over 450 new leads in six months using Tidio’s pre-chat surveys. After switching to Lyro, Bella Santé earned $66,000 in sales. The solution improved efficiency and boosted sales during busy seasons.
Computer & Network Security Case Studies and Success Stories with Tidio
CASE STUDY Secureframe
Tidio's Lyro AI replaced Secureframe's old chatbot. The old bot resolved only 2-3% of customer issues. Lyro AI increased the resolution rate to 53%. Secureframe used Lyro AI to handle complex complia...nce questions. The new system freed up agents for more technical work. Secureframe saw faster onboarding and better support for their technical platform.
Real Estate Case Studies and Success Stories with Tidio
CASE STUDY Endeksa
Tidio helped Endeksa, a real estate data analytics platform, boost lead generation by 138%. Endeksa used Tidio's live chat and chatbots to personalize visitor experiences and automate customer servic...e. The company reduced customer question waiting times by 59% with efficient query routing. Smart pre-chat surveys made it easy to collect new leads. Customer satisfaction increased by 10% after implementing Tidio's Plus plan.
Consumer Services Case Studies and Success Stories with Tidio
CASE STUDY Suitor
Tidio's Lyro AI Agent helped Suitor automate 85% of its customer service. Suitor, an Australian suit and tuxedo rental company, used chatbots to answer FAQs and handle requests. This reduced average ...response time from 3 minutes to just 6 seconds. Customers now get 24/7 support, and only 24% of queries need a human agent. Suitor's owners are happier and trust the chatbot to manage customer service.
Apparel & Fashion Case Studies and Success Stories with Tidio
CASE STUDY Ad Hoc Atelier
Tidio live chat helped Ad Hoc Atelier, an Italian fashion ecommerce brand, boost conversions and reduce cart abandonment. The company faced high cart abandonment rates and slow response times. By add...ing Tidio live chat and chatbots, they improved real-time customer engagement. Conversion rates increased from 0.35% to 0.9%. Over half of chat users became paying customers.
Consumer Goods Case Studies and Success Stories with Tidio
CASE STUDY The Muzzle Movement
Lyro AI from Tidio helped The Muzzle Movement improve customer support. The company handled over 1,200 monthly tickets and reached a 74% AI resolution rate. Lead generation bots achieved 90.91% engag...ement. Problem-solving bots had a 22.42% engagement rate. The team used a knowledge base with 523 articles to support the AI. This allowed staff to focus on product growth and complex issues.
Tidio's Lyro AI helped Your KAYA automate 75% of customer inquiries. The company unified website, email, and Facebook channels into one platform. Lyro AI resolved most routine questions, freeing staf...f for complex issues. Your KAYA built a knowledge base with 331 articles to train the AI. They managed over 2,500 tickets in 30 days with better efficiency. Customer engagement rates improved with the 'Solve Problems' and 'Increase Sales' bots.
Tidio’s AI Agent helped Monster Tires automate routine quote requests. Sales reps spent 30% less time on phone calls. The team set up the new workflow in just 15 minutes. One-third of website visitor...s now use the automated quote flow. Monster Tires saw better customer engagement and more time for technical consultations. The platform gave real-time visitor insights and easy product recommendations.
Tidio helped Integratec, a B2B SaaS company, boost qualified lead generation by 25%. Integratec used Tidio's chatbots and chat flows to filter prospects and provide 24/7 support. The ticketing system... improved request tracking and automated answers to common questions. 26% of website visitors now engage with the chatbot, improving customer segmentation. Staff appreciate the user-friendly interface and strong support from Tidio.
Automotive Case Studies and Success Stories with Tidio
CASE STUDY Axioma UK – SMART Car Repairs
Tidio's Lyro AI helped Axioma UK – SMART Car Repairs improve customer support for car body repairs. The company faced high support volume, technical questions, and after-hours demand. Lyro AI provide...d instant answers using a knowledge base of 370 articles. Axioma achieved an 89% AI resolution rate and 21% sales bot engagement. Customers now get 24/7 support and faster response times.
Other Industry Case Studies and Success Stories with Tidio
CASE STUDY GameBoost
Tidio's Lyro AI Agent helped GameBoost, a gaming services marketplace, automate customer support and resolve 86% of inquiries without human help. GameBoost faced high costs and poor AI performance wi...th a previous provider. After returning to Tidio, they used a multi-tiered support strategy with self-service articles, Lyro AI, and ticket escalation. The switch led to cost savings, improved team satisfaction, and seamless integration with their dashboard. GameBoost now handles over 13,000 monthly conversations efficiently.
Tidio helped eye-oo, a multi-brand eyewear ecommerce business, boost sales and improve customer support. The company switched from Shopify’s native inbox to Tidio’s live chat, chat flows, and analyti...cs. Tidio enabled real-time customer engagement and automated cart recovery. eye-oo saw a 25% increase in sales, a fivefold boost in conversions, and €177K in revenue growth. Waiting times dropped from up to 5 minutes to about 30 seconds, improving customer satisfaction and trust.
Tidio helped ADT Security Service improve customer service and sales. ADT used Tidio's AI chatbots and live chat to speed up response times and manage support tickets better. Customer satisfaction ro...se by 30%. Lead-to-sale conversions increased from 44% to 61%. The number of handled conversations went up by 45%, and missed conversations dropped by 74%. Average response time decreased by 22%. Sales grew by 17% after using Tidio.
Tidio helped Procosmet boost lead generation and sales. The company used Tidio's live chat, chatbots, and analytics to manage customer orders and automate support. Procosmet increased sales by 23% af...ter switching to Tidio. Monthly leads grew from 10-30 to over 100. The team found Tidio easy to use and praised its analytics and customer support.
Tidio helped Shockbyte, a game server provider, improve customer service. Shockbyte used Tidio's live chat and automated chatbots to boost customer satisfaction by 16%. Waiting times for support drop...ped by 26%. The team tracked KPIs better with Tidio analytics. Chatbots answered common questions fast and helped sales by engaging website visitors. Shockbyte found Tidio affordable and easy to use.
Tailfin Boosts Customer Service Efficiency with Tidios Lyro AI, Achieving 71% Resolution Rate
Tailfin, a UK-based bikepacking equipment manufacturer, significantly improved its customer service efficiency by implementing Tidio's Lyro AI. This AI solution resolved 71% of customer inquiries aut...omatically, saving nearly 400 hours of support time in just 30 days. The integration with WooCommerce enabled seamless order tracking, enhancing customer experience and allowing support staff to focus on complex inquiries.
VisaEnvoy Streamlines Immigration Consultancy with Tidios AI Platform, Boosting Engagement by 36%
VisaEnvoy, an Australian immigration consultancy, improved client engagement by 36% using Tidio's AI multi-channel support platform. The solution unified communication across six international domain...s, automated lead qualification, and enhanced user experience. This implementation resulted in a higher conversion rate and reduced manual workload, positioning VisaEnvoy for continued success in the immigration consultancy sector.
Dominius AS Transforms Customer Engagement with Tidios Lyro AI, Increasing Resolution Rates by 86%
Dominius AS, a Norwegian manufacturer, implemented Tidio's Lyro AI to automate customer inquiries, achieving an 86% resolution rate. The AI platform improved lead generation and customer engagement, ...allowing the company to efficiently manage communications despite limited staff. Lyro AI's advanced capabilities and intuitive interface helped streamline operations and maintain high service quality.
Monster Tires Cuts Hours of Weekly Phone Calls with Tidios AI Agent
Monster Tires improved its customer support and sales efficiency by implementing Tidio's AI-powered platform. The integration automated routine quote requests, freeing up 30% of sales reps' time for ...complex consultations. The platform's features, including intelligent visitor tracking and streamlined sales processes, led to a 44% bot engagement rate and a 26.23% contact conversion rate. Monster Tires plans to expand its use of Tidio's advanced AI capabilities.
Secureframe Replaces Old Bot, Gains 20x Resolution Rate with Lyro AI
Secureframe replaced its previous AI chatbot with Tidio's Lyro AI, achieving a 20x improvement in resolution rates from 2-3% to 53%. This transition enhanced Secureframe's ability to handle complex c...ompliance inquiries, improved customer experience, and increased internal team efficiency. Tidio's Lyro AI provided seamless CRM integration, high success rates, and comprehensive onboarding, making it a strategic choice for Secureframe's customer support transformation.
Global Travel Enhances Team Workflow and Support Experience with Tidio
Global Travel improved team workflow and customer support by deploying Tidios AI-powered customer service platform. The implementation streamlined communication, enhanced response times, and optimize...d support operations. Tidios automation features and Lyro AI agent enabled Global Travel to deliver faster, more efficient service, driving measurable improvements in customer experience and internal collaboration.
Axioma Achieves 89% Resolution Rate with Lyro AI Agent
Axioma improved its customer support efficiency by deploying Tidio's Lyro AI Agent, achieving an 89% resolution rate. The case study highlights how Lyro automated responses and optimized workflows, l...eading to faster issue resolution and enhanced customer satisfaction for Axioma.
