Haptik Overview
Jio Haptik's Conversational AI Agents stand out with their no/low-code builder, allowing businesses to deploy custom AI solutions effortlessly at scale. These AI agents deliver human-like customer experiences, making them ideal for enterprises looking to enhance customer interaction without extensive coding. A unique feature is the seamless integration of AI and human support, ensuring optimal customer service. With over 500 enterprises trusting Haptik, the platform offers robust voice automation for phone support and insightful data tracking. The AI agents are designed to leverage existing web infrastructure, providing control and cost optimization through smart LLM calls. This positions Jio Haptik as a leader in transforming customer experience through innovative AI solutions.
Use Cases
Customers recommend Engagement Management, Customer Feedback Management, Contact List Management, as the business use cases that they have been most satisfied with while using Haptik.
Business Priorities
Enhance Customer Relationships and Improve ROI are the most popular business priorities that customers and associates have achieved using Haptik.
Haptik Use-Cases and Business Priorities: Customer Satisfaction Data
Haptik works with different mediums / channels such as Chat. Phone Calls. and Whatsapp.
Haptik's features include Bot, Personalization, Ticketing, etc. and Haptik support capabilities include AI Powered, Chat Support, 24/7 Support, etc. also Haptik analytics capabilities include Analytics, and Custom Reports.
Reviews
"We partnered with Haptik for Valentine’s Day & this was our first foray into using AI/Chatbots to drive engagement & sales. Haptik gave us the perfect platform to connect with millennials who look for gifting solutions around occasions like Valentin...e’s Day. The overall results have been extremely encouraging seeing that we have exceeded all our benchmarks with respect to revenue & media deliveries." - Abhishek Ahluwalia
Haptik, Helpcrunch, Smartsupp, JivoChat, Gist, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Haptik uses Generative AI-powered Conversational CRM to streamline support, boost marketing, and fire up sales. Enterprises manage the customer lifecycle effectively with Haptik.
Popular Business Setting
for Haptik
Top Industries
- Financial Services
- Insurance
- Consumer Goods
Popular in
- Enterprise
Haptik is popular in Financial Services, Insurance, and Consumer Goods and is widely used by Enterprise,
Comprehensive Insights on Haptik Use Cases
What Are the key features of Haptik for Engagement Management?
What benefits does Haptik offer for Customer Feedback Management?
How efficiently Does Haptik manage your Contact List Management?
How can Haptik enhance your Helpdesk Management process?
How can Haptik optimize your Generation Of New Leads Workflow?
8 buyers and buying teams have used Cuspera to assess how well Haptik solved their Live Chat needs. Cuspera uses 2081 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We partnered with Haptik for Valentine’s Day & this was our first foray into using AI/Chatbots to drive engagement & sales. Haptik gave us the perfect platform to connect with millennials who look for gifting solutions around occasions like Valentine’s Day. The overall results have been extremely e...ncouraging seeing that we have exceeded all our benchmarks with respect to revenue & media deliveries. |
.png)
|
In online gaming, competition is fierce and maintaining user attention is crucial. Ensuring top-of-the-line customer support is intrinsic to the growth of our business. Partnering with Haptik led us to drive the true power of automation combined with human intervention, empowering us to deliver hig...hly engaging, superior user experiences that keep our customers hooked to our games. |
.png)
|
At Healthkart, our customers and their requirements are our #1 priority. During COVID-19, we saw a surge in user queries around nutrition, fitness, and immunity-boosting products and we decided to build dedicated chat flows for this. Using Haptik’s drag & drop IVA builder, we created chat flows to ...provide tailored product recommendations and nutritional advice, thereby enabling higher engagement and enhancing the user experience across all touchpoints. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Abhishek Ahluwalia Business Head – eCommerce Mondelez |
We partnered with Haptik for Valentine’s Day & this was our first foray into using AI/Chatbots to drive engagement & sales. Haptik gave us the perfect platform to connect with millennials who look for gifting solutions around occasions like Valentine’s Day. The overall results have been extremely e...ncouraging seeing that we have exceeded all our benchmarks with respect to revenue & media deliveries. |
|
Mihir Samir Verma Senior Manager - Strategy and Customer Experience Junglee Game |
In online gaming, competition is fierce and maintaining user attention is crucial. Ensuring top-of-the-line customer support is intrinsic to the growth of our business. Partnering with Haptik led us to drive the true power of automation combined with human intervention, empowering us to deliver hig...hly engaging, superior user experiences that keep our customers hooked to our games. |
|
Ashish Gayakwar Senior Product Manager HealthKart |
At Healthkart, our customers and their requirements are our #1 priority. During COVID-19, we saw a surge in user queries around nutrition, fitness, and immunity-boosting products and we decided to build dedicated chat flows for this. Using Haptik’s drag & drop IVA builder, we created chat flows to ...provide tailored product recommendations and nutritional advice, thereby enabling higher engagement and enhancing the user experience across all touchpoints. |
Case Studies
CASE STUDY Junglee Games
CASE STUDY OYO Hotels & Homes
CASE STUDY Kotak Life Insurance Company
CASE STUDY JioMart
CASE STUDY Jio Health Hub
CASE STUDY Healthkart
Video
Transforming Customer Experiences with Conversational AI
Frequently Asked Questions(FAQ)
for Haptik
What is Haptik?
Haptik is an AI based Intelligent Virtual assistant platform enabling better customer experience and ROI at every stage of the customer lifecycle.
The AI Virtual assistant is built to solve specific business problems such as for Customer Care and Commerce. The Commerce related responses are managed through a Knowledge graph powered recommendation engine and the Customer Care is built with Entity detection and supervised Dialog flows.
It is Voice Enabled and works across web, telephony and smart speakers and the Agent Chat is enabled with routing of complex queries to Live Agents. It is built with enterprise grade security, data protection and SDK, and supports CRM integrations. Haptik also has an automated conversational testing platform that enables real time improvements to the AI.
What is Haptik used for?
What are the top features of Haptik?
Who uses Haptik?
What are Haptik alternatives?
Where is Haptik located?
Peers used Haptik for engagement management and customer feedback management
Haptik Competitors
Haptik Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (333) |
| Analytics | Read Reviews (93) |
| Custom Reports | Read Reviews (119) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (333) |
| Analytics | Read Reviews (93) |
| Custom Reports | Read Reviews (119) |
Software Failure Risk Guidance
?for Haptik
Overall Risk Meter
Top Failure Risks for Haptik
Jio Haptik Technologies Limited News
Haptik launches affordable AI agents for small businesses via Interakt
Haptik, a Reliance Jio Platforms company, has launched 'AI for All,' offering affordable AI agents for small businesses via Interakt. This initiative enables SMBs to automate customer interactions on WhatsApp and voice calls, starting at Rs 10,000. Powered by Haptiks Agentic AI Platform, it supports 22 Indian languages and aims to onboard 300,000 to 500,000 SMBs within 24 months.
Haptik Introduces AI for All Initiative To Empower SMBs With Affordable AI Agents
Haptik has launched the 'AI for All' initiative, offering affordable AI agents to SMBs via its Agentic AI Platform and Interakt. This initiative aims to automate business processes like customer query resolution and lead qualification. The platform supports 22 Indian languages and integrates with major CRMs. Haptik plans to onboard 300,000 to 500,000 SMBs in the next two years.
Haptik appoints Praful Krishna as Chief Product Officer, ETHRWorld
Haptik has appointed Praful Krishna as Chief Product Officer. With over 20 years of experience in AI and NLP-driven products, Krishna will lead Haptik's product strategy and development. His role focuses on enhancing customer experience through conversational AI, aiming to position Haptik as a global leader in the conversational commerce space.
Artificial Intelligence: For customer experience, Kotak Life announces AI-based 'Kaya' solution developed by Haptik, ETBrandEquity
Kotak Mahindra Life Insurance has launched KAYA, an AI-driven conversational assistant developed by Haptik, to enhance customer experience. KAYA provides 24/7 assistance, reducing call wait times and human dependency by resolving queries related to policy details and payments. Haptik's business head, Kartik Poddar, highlighted KAYA's role in transforming customer support with real-time, accurate solutions.
Jio Haptik Technologies Limited Profile
Company Name
Jio Haptik Technologies Limited
Company Website
https://www.haptik.ai/HQ Location
Reliance Jio Infocomm USA, 3010 Gaylord Pkwy #150, Frisco, TX 75034, United States
Employees
101-250
Social
Financials
SERIES B
