Haptik Overview
Jio Haptik's Conversational AI Agents stand out with their no/low-code builder, allowing businesses to deploy custom AI solutions effortlessly at scale. These AI agents deliver human-like customer experiences, making them ideal for enterprises looking to enhance customer interaction without extensive coding. A unique feature is the seamless integration of AI and human support, ensuring optimal customer service. With over 500 enterprises trusting Haptik, the platform offers robust voice automation for phone support and insightful data tracking. The AI agents are designed to leverage existing web infrastructure, providing control and cost optimization through smart LLM calls. This positions Jio Haptik as a leader in transforming customer experience through innovative AI solutions.
Use Cases
Customers recommend Engagement Management, Customer Feedback Management, Contact List Management, as the business use cases that they have been most satisfied with while using Haptik.
Business Priorities
Enhance Customer Relationships and Improve ROI are the most popular business priorities that customers and associates have achieved using Haptik.
Haptik Use-Cases and Business Priorities: Customer Satisfaction Data
Haptik works with different mediums / channels such as Chat. Phone Calls. and Whatsapp.
Haptik's features include Bot, Personalization, Ticketing, etc. and Haptik support capabilities include AI Powered, Chat Support, 24/7 Support, etc. also Haptik analytics capabilities include Analytics, and Custom Reports.
Reviews
"Haptik is a fantastically committed team. They truly understand their business and they go really deep to understand their customers’ issues. Combining human empathy with AI has been instrumental in bringing life to our IVA. As we add new customers ...every day, the IVA seamlessly handles 70% of query flow, helping us achieve incredible customer satisfaction rates, exceeding anything ever seen before. —" - MVS Murthy
Peer review evidence (same sources as the product rating summary)
"...Drop call center engagements...." Google Business Messages with Haptik
"...Uncover key business insights by tapping into real-time conversation data with Smart Funnels, AI recommendations, CSAT & NPS, and lots more...." Build Conversational AI Chatbots for Messaging Applications
"...Our customers often contact us with the same kind of requests...." Enhance Customer Care efforts with Conversational AI
Haptik, Helpcrunch, Smartsupp, JivoChat, Gist, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Haptik uses Generative AI-powered Conversational CRM to streamline support, boost marketing, and fire up sales. Enterprises manage the customer lifecycle effectively with Haptik.
Popular Business Setting
for Haptik
Top Industries
- Financial Services
- Insurance
- Consumer Goods
Popular in
- Enterprise
Haptik is popular in Financial Services, Insurance, and Consumer Goods and is widely used by Enterprise,
Haptik Customer wins, Customer success stories, Case studies
How can Haptik enhance your Engagement Management process?
How efficiently Does Haptik manage your Customer Feedback Management?
What solutions does Haptik provide for Contact List Management?
How can Haptik enhance your Helpdesk Management process?
What Are the key features of Haptik for Generation Of New Leads?
8 buyers and buying teams have used Cuspera to assess how well Haptik solved their Help Desk needs. Cuspera uses 2081 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Haptik is a fantastically committed team. They truly understand their business and they go really deep to understand their customers’ issues. Combining human empathy with AI has been instrumental in bringing life to our IVA. As we add new customers every day, the IVA seamlessly handles 70% of query... flow, helping us achieve incredible customer satisfaction rates, exceeding anything ever seen before. — |
|
We partnered with Haptik for Valentine’s Day & this was our first foray into using AI/Chatbots to drive engagement & sales. Haptik gave us the perfect platform to connect with millennials who look for gifting solutions around occasions like Valentine’s Day. The overall results have been extremely e...ncouraging seeing that we have exceeded all our benchmarks with respect to revenue & media deliveries. |
|
Haptik has been instrumental in driving transformational ROI with personalized, instant support that empowers our customers to search for holiday packages, change their bookings, explore visa eligibility, and lots more by directly interacting with the IVA – thereby freeing agents to handle high-val...ue conversations. Using the IVA, we’ve been successfully able to convert website visitors into paying customers, without investing in additional marketing efforts. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
MVS Murthy Head – Marketing & Digital Tata Asset Management Ltd |
Haptik is a fantastically committed team. They truly understand their business and they go really deep to understand their customers’ issues. Combining human empathy with AI has been instrumental in bringing life to our IVA. As we add new customers every day, the IVA seamlessly handles 70% of query... flow, helping us achieve incredible customer satisfaction rates, exceeding anything ever seen before. — |
|
Abhishek Ahluwalia Business Head – eCommerce Mondelez |
We partnered with Haptik for Valentine’s Day & this was our first foray into using AI/Chatbots to drive engagement & sales. Haptik gave us the perfect platform to connect with millennials who look for gifting solutions around occasions like Valentine’s Day. The overall results have been extremely e...ncouraging seeing that we have exceeded all our benchmarks with respect to revenue & media deliveries. |
|
Shijin T.N Product Manager House of Tours |
Haptik has been instrumental in driving transformational ROI with personalized, instant support that empowers our customers to search for holiday packages, change their bookings, explore visa eligibility, and lots more by directly interacting with the IVA – thereby freeing agents to handle high-val...ue conversations. Using the IVA, we’ve been successfully able to convert website visitors into paying customers, without investing in additional marketing efforts. |
India's smallest merchants - Retail - Small
Jio Haptik's Solo is betting that AI can hand India's smallest merchants a 4.5x ROAS
Transforming Customer Experiences with Conversational AI
Frequently Asked Questions (FAQ)
What buyers ask before choosing Haptik
What is Haptik?
Haptik is an AI based Intelligent Virtual assistant platform enabling better customer experience and ROI at every stage of the customer lifecycle.
The AI Virtual assistant is built to solve specific business problems such as for Customer Care and Commerce. The Commerce related responses are managed through a Knowledge graph powered recommendation engine and the Customer Care is built with Entity detection and supervised Dialog flows.
It is Voice Enabled and works across web, telephony and smart speakers and the Agent Chat is enabled with routing of complex queries to Live Agents. It is built with enterprise grade security, data protection and SDK, and supports CRM integrations. Haptik also has an automated conversational testing platform that enables real time improvements to the AI.
What is Haptik used for?
What are the top features of Haptik?
Who uses Haptik?
What are Haptik alternatives?
Where is Haptik located?
Peers used Haptik for engagement management and customer feedback management
Haptik Competitors
Haptik Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (333) |
| Analytics | Read Reviews (93) |
| Custom Reports | Read Reviews (119) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (333) |
| Analytics | Read Reviews (93) |
| Custom Reports | Read Reviews (119) |
Software Failure Risk Guidance
?for Haptik
Overall Risk Meter
Top Failure Risks for Haptik
Jio Haptik Technologies Limited News
Jio Haptik appoints Adarsh as Enterprise Business Head to drive global AI growth
Jio Haptik has appointed Adarsh as the Enterprise Business Head to drive global AI growth. Adarsh will oversee sales, customer success, and international expansion, focusing on AI-powered solutions and building a scalable enterprise business. The company aims to expand its presence across India, EMEA, APAC, and LatAm, with a focus on voice AI and AI-led automation.
Jio Haptik Appoints Adarsh. as Enterprise Business Head to Accelerate Global Enterprise AI Growth
Jio Haptik appointed Adarsh as Enterprise Business Head to drive global AI growth. He will lead sales, customer success, and partnerships, focusing on expanding AI adoption and strategic customer relationships. Adarsh's experience spans enterprise sales and AI, aiming to enhance Jio Haptik's enterprise business across key markets.
Jio Haptik launches AI platform for solopreneurs and small businesses
Jio Haptik has launched SOLO, an AI platform targeting solopreneurs and small businesses. SOLO aims to automate marketing, sales, and customer support, making AI accessible to over 2 million small enterprises in three years. It supports businesses like home bakers and salons using digital channels for operations.
Jio Haptik Launches SOLO to Equip SMEs With AI Business Teams
Jio Haptik has launched SOLO, an AI platform aimed at solopreneurs and small businesses in India. SOLO supports marketing, sales, and customer engagement, targeting micro, small, and medium enterprises. The platform aims to reach 2 million entrepreneurs in India within three years, providing tools for content creation, lead generation, and customer support.
Jio Haptik Technologies Limited Profile
Company Name
Jio Haptik Technologies Limited
Company Website
https://www.haptik.ai/HQ Location
Reliance Jio Infocomm USA, 3010 Gaylord Pkwy #150, Frisco, TX 75034, United States
Employees
101-250
Social
Financials
SERIES B
