Haptik Overview
Jio Haptik's Conversational AI Agents stand out with their no/low-code builder, allowing businesses to deploy custom AI solutions effortlessly at scale. These AI agents deliver human-like customer experiences, making them ideal for enterprises looking to enhance customer interaction without extensive coding. A unique feature is the seamless integration of AI and human support, ensuring optimal customer service. With over 500 enterprises trusting Haptik, the platform offers robust voice automation for phone support and insightful data tracking. The AI agents are designed to leverage existing web infrastructure, providing control and cost optimization through smart LLM calls. This positions Jio Haptik as a leader in transforming customer experience through innovative AI solutions.
Use Cases
Customers recommend Engagement Management, Customer Feedback Management, Contact List Management, as the business use cases that they have been most satisfied with while using Haptik.
Business Priorities
Enhance Customer Relationships and Improve ROI are the most popular business priorities that customers and associates have achieved using Haptik.
Haptik Use-Cases and Business Priorities: Customer Satisfaction Data
Haptik works with different mediums / channels such as Chat. Phone Calls. and Whatsapp.
Haptik's features include Bot, Personalization, Ticketing, etc. and Haptik support capabilities include AI Powered, Chat Support, 24/7 Support, etc. also Haptik analytics capabilities include Analytics, and Custom Reports.
Reviews
"Haptik is a versatile, power-packed solution that allows us to make customer support available 24*7 while personalizing user experience across the entire customer journey. We’ve seen a significant uptick in lead-generation and demo bookings after im...plementing the IVA. The team at Haptik is excellent to work with! They’re prompt, knowledgeable, and extremely customer-centric, listening and implementing regular improvements based on our feedback." - Kshitij Rihal
Peer review evidence (same sources as the product rating summary)
"...We partnered with Haptik for Valentine s Day & this was our first foray into using AI/Chatbots to drive engagement & sales...." Peer review by Abhishek Ahluwalia, Business Head eCommerce, Mondelez India
"...Amplify agent responses with the best customer reactions, improving CSAT. ..." Zendesk Integration possible with Haptik
"...Manage contacts - View, prioritize and manage all your WhatsApp contacts in one place to get a complete view of your customers while interacting with them...." WhatsApp Chatbot for Businesses
Haptik, Helpcrunch, Gist, Tidio, Acquire™, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Haptik uses Generative AI-powered Conversational CRM to streamline support, boost marketing, and fire up sales. Enterprises manage the customer lifecycle effectively with Haptik.
Popular Business Setting
for Haptik
Top Industries
- Financial Services
- Insurance
- Consumer Goods
Popular in
- Enterprise
Haptik is popular in Financial Services, Insurance, and Consumer Goods and is widely used by Enterprise,
Haptik Customer wins, Customer success stories, Case studies
How does Haptik address your Engagement Management Challenges?
How does Haptik facilitate Customer Feedback Management?
What benefits does Haptik offer for Contact List Management?
How can Haptik optimize your Helpdesk Management Workflow?
Why is Haptik the best choice for Generation Of New Leads?
8 buyers and buying teams have used Cuspera to assess how well Haptik solved their Help Desk needs. Cuspera uses 2081 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
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Haptik is a versatile, power-packed solution that allows us to make customer support available 24*7 while personalizing user experience across the entire customer journey. We’ve seen a significant uptick in lead-generation and demo bookings after implementing the IVA. The team at Haptik is excellen...t to work with! They’re prompt, knowledgeable, and extremely customer-centric, listening and implementing regular improvements based on our feedback. |
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At IIFL Securities, we value our customers and believe in empowering them to get self-help at their convenience. However, we are always available to support them whenever required. Our ASK-IIFL (Chatbot & Customer Care), developed & supported by Haptik’s Intelligent Virtual Assistant, helped us cat...er to a large number of queries in real-time. The Ask-IIFL IVA has significantly reduced our resolution time and is driving our customer support efforts from the front. We would like to thank Haptik for a good beginning, and look forward to working with them to further enhance customer experience. |
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With the onset of the pandemic and the restrictions to stay indoors, we were looking to simulate the offline shopping experience online. Our goal was to help our users experience the same comfort and get the same assistance while purchasing products online that they have in an offline store. We par...tnered with Haptik to build an AI-powered virtual assistant to deliver personalized recommendations and drive engagement across every stage in the buyer’s journey. We are already seeing massive success as more and more users are interacting with the AI assistant, and have observed a 2.4X increase in cart additions for users who interacted with the AI Assistant vs those who didn’t. We’re looking forward to unleashing newer opportunities with Haptik’s AI-powered assistance. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Kshitij Rihal Co-founder Flo Mattress |
Haptik is a versatile, power-packed solution that allows us to make customer support available 24*7 while personalizing user experience across the entire customer journey. We’ve seen a significant uptick in lead-generation and demo bookings after implementing the IVA. The team at Haptik is excellen...t to work with! They’re prompt, knowledgeable, and extremely customer-centric, listening and implementing regular improvements based on our feedback. |
|
Dharmender Narang EVP & Chief Customer Experience Officer IIFL |
At IIFL Securities, we value our customers and believe in empowering them to get self-help at their convenience. However, we are always available to support them whenever required. Our ASK-IIFL (Chatbot & Customer Care), developed & supported by Haptik’s Intelligent Virtual Assistant, helped us cat...er to a large number of queries in real-time. The Ask-IIFL IVA has significantly reduced our resolution time and is driving our customer support efforts from the front. We would like to thank Haptik for a good beginning, and look forward to working with them to further enhance customer experience. |
|
Ankita Singh Product Manager Tata CliQ |
With the onset of the pandemic and the restrictions to stay indoors, we were looking to simulate the offline shopping experience online. Our goal was to help our users experience the same comfort and get the same assistance while purchasing products online that they have in an offline store. We par...tnered with Haptik to build an AI-powered virtual assistant to deliver personalized recommendations and drive engagement across every stage in the buyer’s journey. We are already seeing massive success as more and more users are interacting with the AI assistant, and have observed a 2.4X increase in cart additions for users who interacted with the AI Assistant vs those who didn’t. We’re looking forward to unleashing newer opportunities with Haptik’s AI-powered assistance. |
Artificial Intelligence: For customer experience, Kotak Life announces AI-based 'Kaya' solution developed by Haptik, ETBrandEquity
Transforming Customer Experiences with Conversational AI
Frequently Asked Questions (FAQ)
What buyers ask before choosing Haptik
What is Haptik?
Haptik is an AI based Intelligent Virtual assistant platform enabling better customer experience and ROI at every stage of the customer lifecycle.
The AI Virtual assistant is built to solve specific business problems such as for Customer Care and Commerce. The Commerce related responses are managed through a Knowledge graph powered recommendation engine and the Customer Care is built with Entity detection and supervised Dialog flows.
It is Voice Enabled and works across web, telephony and smart speakers and the Agent Chat is enabled with routing of complex queries to Live Agents. It is built with enterprise grade security, data protection and SDK, and supports CRM integrations. Haptik also has an automated conversational testing platform that enables real time improvements to the AI.
What is Haptik used for?
What are the top features of Haptik?
Who uses Haptik?
What are Haptik alternatives?
Where is Haptik located?
Peers used Haptik for engagement management and customer feedback management
Haptik Competitors
Haptik Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (333) |
| Analytics | Read Reviews (93) |
| Custom Reports | Read Reviews (119) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (333) |
| Analytics | Read Reviews (93) |
| Custom Reports | Read Reviews (119) |
Software Failure Risk Guidance
?for Haptik
Overall Risk Meter
Top Failure Risks for Haptik
Jio Haptik Technologies Limited News
Jio Haptik launches AI platform for solopreneurs and small businesses
Jio Haptik has launched SOLO, an AI platform targeting solopreneurs and small businesses. SOLO aims to automate marketing, sales, and customer support, making AI accessible to over 2 million small enterprises in three years. It supports businesses like home bakers and salons using digital channels for operations.
Jio Haptik Unveils SOLO, an AI Growth Team
Jio Haptik launched SOLO, an AI-native growth platform aimed at empowering solopreneurs and small businesses in India. SOLO acts as an AI business team, automating marketing, sales, and customer support tasks. It features AI teammates Tara and Ved, who autonomously manage business operations, allowing entrepreneurs to focus on growth. SOLO is available on Android and iOS, with plans starting at ₹2,000 per month.
Jio Haptik Launches SOLO to Equip SMEs With AI Business Teams
Jio Haptik has launched SOLO, an AI platform aimed at solopreneurs and small businesses in India. SOLO supports marketing, sales, and customer engagement, targeting micro, small, and medium enterprises. The platform aims to reach 2 million entrepreneurs in India within three years, providing tools for content creation, lead generation, and customer support.
Jio Haptik unveils SOLO to power small businesses
Jio Haptik has launched SOLO, an AI-native platform designed for solopreneurs and small businesses. SOLO automates marketing, sales, and customer support, offering tools like marketing plan creation, content generation, and customer query management. The platform aims to empower over two million small businesses with enterprise-grade AI capabilities. SOLO features AI teammates for specific tasks and follows an outcome-based pricing model.
Jio Haptik Technologies Limited Profile
Company Name
Jio Haptik Technologies Limited
Company Website
https://www.haptik.ai/HQ Location
Reliance Jio Infocomm USA, 3010 Gaylord Pkwy #150, Frisco, TX 75034, United States
Employees
101-250
Social
Financials
SERIES B
