Haptik Overview
This is a summary of the comprehensive capabilities and benefits of Haptik based on over 2081 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Haptik, Genesys Live Chat, SnapEngage, Velaro Platforms, Freshdesk Messaging, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Haptik is right for your needs? Our Cuspera AI engine can evaluate how Haptik fits your specific business needs, industry, and context. Get your personalized assessment report today.
Haptik supports business activities such as:
- Engagement Management
- Customer Feedback Management
- Contact List Management
- Helpdesk Management
- Generation Of New Leads
Haptik can help you with many business goals, such as Enhance Customer Relationships, Improve ROI, Acquire Customers, Increase Sales & Revenue, Build Brand Awareness, etc. It can help manage these activities if you use Chat Phone Calls and Whatsapp for these needs. As a solution, Haptik's capabilities include Bot, Personalization, Ticketing, etc.
Haptik Financial Services Vertical is its biggest customer base.
Reviews
"We partnered with Haptik for Valentine’s Day & this was our first foray into using AI/Chatbots to drive engagement & sales. Haptik gave us the perfect platform to connect with millennials who look for gifting solutions around occasions like Valentin...e’s Day. The overall results have been extremely encouraging seeing that we have exceeded all our benchmarks with respect to revenue & media deliveries. " - Abhishek Ahluwalia
Cuspera Reviews
8 buyers and buying teams have used Cuspera to assess how well Haptik solved their Live Chat needs. Cuspera uses 2081 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
Business Priorities
Enhance Customer Relationships and Improve ROI are the most popular business priorities peers achieved using Haptik.
Use Cases
Peers recommend Engagement Management , Customer Feedback Management , Contact List Management , as the business use cases that they have been most satisfied while using Haptik.
Read Peer Reviews and Expert Experience for Business Use Cases
BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
---|---|---|
Engagement Management with Chat |
4.92/5 ★ |
"...Engage at scale with WhatsApp campaigns...." WhatsApp Chatbot for Businesses |
engaging and following up |
4.91/5 ★ |
"...Partnering with Haptik led us to drive the true power of automation combined with human intervention, empowering us to deliver highly engaging, superior user experiences that keep our customers hooked to our games...." Testimonial by Mihir Samir Verma, Senior Manager - Strategy and Customer Experience, Junglee Game |
Customer Feedback Management with Chat |
4.84/5 ★ |
"...The bot's 24X7 availability and instant response has led to higher customer satisfaction and delight for our users...." Peer review by Sandeep Singh, Head Digital, Dr. Lal PathLabs |
measuring customer satisfaction |
4.82/5 ★ |
"...Learn how Haptik helped Tata Mutual Fund to achieve 58% growth in engagement and incredible customer satisfaction rates using Haptik AI...." Case Study Tata Mutual Fund |
measuring net promoter score |
4.63/5 ★ |
"...Enable your agents to save time over query research and equip your live agents with AI-powered resources to pre-empt user needs and solve issues faster, driving CSAT & NPS. ..." AI Agent Assist |
Contact List Management with Chat |
4.53/5 ★ |
"...Our customers often contact us with the same kind of requests...." Enhance Customer Care efforts with Conversational AI |
contacts history |
4.46/5 ★ |
"...With Intent Discovery, you can use your existing information sources to identify such intents and instantly build your bot without doing any guesswork - Leverage past chat records and live agent conversations...." Advanced Natural Language Understanding |
PEER EXPERIENCES | |
---|---|
Engagement Management with Chat |
4.92/5 ★ |
"...Engage at scale with WhatsApp campaigns...." WhatsApp Chatbot for Businesses |
|
engaging and following up |
4.92/5 ★ |
Customer Feedback Management with Chat |
4.84/5 ★ |
"...The bot's 24X7 availability and instant response has led to higher customer satisfaction and delight for our users...." Peer review by Sandeep Singh, Head Digital, Dr. Lal PathLabs |
|
measuring customer satisfaction |
4.84/5 ★ |
measuring net promoter score |
4.84/5 ★ |
Contact List Management with Chat |
4.53/5 ★ |
"...Our customers often contact us with the same kind of requests...." Enhance Customer Care efforts with Conversational AI |
|
contacts history |
4.53/5 ★ |
34+ more Business Use Cases
Our AI advisor, Wyz, harnessed 2081 insights from peers and experts to help you assess how these Haptik use cases fit your Live Chat needs.
Customer Testimonials
CUSTOMERS | TESTIMONIALS |
---|---|
We partnered with Haptik for Valentine’s Day & this was our first foray into using AI/Chatbots to drive engagement & sales. Haptik gave us the perfect platform to connect with millennials who look for gifting solutions around occasions like Valentine’s Day. The overall results have been extremely e...ncouraging seeing that we have exceeded all our benchmarks with respect to revenue & media deliveries. |
|
Haptik has been instrumental in our support scaling efforts by helping our customers with the most accurate solutions across channels. Since partnering with Haptik we’ve been able to reduce our support wait times by almost half, thereby reinventing our digital DNA through innovation and operational... excellence and achieve impactful improvements in customer experience. |
|
We are very happy with Haptik’s chatbot solution, the bot is handling a significant number of customer queries we receive in each day and has been instrumental in Dr. Lal PathLabs’s digital transformation journey. The bot’s 24X7 availability and instant response has led to higher customer satisfact...ion and delight for our users. |
CUSTOMERS | TESTIMONIALS |
---|---|
Abhishek Ahluwalia Business Head – eCommerce Mondelez |
We partnered with Haptik for Valentine’s Day & this was our first foray into using AI/Chatbots to drive engagement & sales. Haptik gave us the perfect platform to connect with millennials who look for gifting solutions around occasions like Valentine’s Day. The overall results have been extremely e...ncouraging seeing that we have exceeded all our benchmarks with respect to revenue & media deliveries. |
Chris Lipman Chief Customer Officer StarHub |
Haptik has been instrumental in our support scaling efforts by helping our customers with the most accurate solutions across channels. Since partnering with Haptik we’ve been able to reduce our support wait times by almost half, thereby reinventing our digital DNA through innovation and operational... excellence and achieve impactful improvements in customer experience. |
Sandeep Singh Head – Digital Dr Lal PathLabs |
We are very happy with Haptik’s chatbot solution, the bot is handling a significant number of customer queries we receive in each day and has been instrumental in Dr. Lal PathLabs’s digital transformation journey. The bot’s 24X7 availability and instant response has led to higher customer satisfact...ion and delight for our users. |
Case Studies
COMPANY | CASE STUDIES |
---|---|
Case Study Jio FiberRead More |
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Case Study HDFC LifeRead More |
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Case Study GrofersRead More |
Frequently Asked Questions(FAQ)
for Haptik
What is Haptik?
What is Haptik used for?
What are the top features of Haptik?
Who uses Haptik?
What are Haptik alternatives?
Where is Haptik located?
Popular Business Setting
for Haptik
Top Industries
- Financial Services
- Insurance
- Consumer Goods
Popular in
- Enterprise
Haptik Alternatives
Peer and Expert Opinion on Features
for Haptik
- Low
- Medium
- High
FEATURES | RATINGS AND REVIEWS |
---|---|
bot | Read Reviews (104) |
Personalization | Read Reviews (50) |
Ticketing | Read Reviews (40) |
Intelligent assistant | Read Reviews (38) |
Recording | Read Reviews (23) |
FEATURES | RATINGS AND REVIEWS |
---|---|
bot | Read Reviews (104) |
Personalization | Read Reviews (50) |
Ticketing | Read Reviews (40) |
Intelligent assistant | Read Reviews (38) |
Recording | Read Reviews (23) |
IT and Other Capabilities
for Haptik
- Low
- Medium
- High
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Import | Read Reviews (65) |
Data Export | Read Reviews (48) |
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Import | Read Reviews (65) |
Data Export | Read Reviews (48) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
Chat Support | Read Reviews (45) |
24/7 Support | Read Reviews (310) |
Phone Support | Read Reviews (22) |
Email Support | Read Reviews (18) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
Chat Support | Read Reviews (45) |
24/7 Support | Read Reviews (310) |
Phone Support | Read Reviews (22) |
Email Support | Read Reviews (18) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (333) |
Analytics | Read Reviews (93) |
Custom Reports | Read Reviews (119) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (333) |
Analytics | Read Reviews (93) |
Custom Reports | Read Reviews (119) |
Software Failure Risk Guidance
?for Haptik
Overall Risk Meter
Top Failure Risks for Haptik
Vendor Profile Details
Company Name
Haptik
Company Website
https://www.haptik.ai/HQ Location
Reliance Jio Infocomm USA, 3010 Gaylord Pkwy #150, Frisco, TX 75034, United States
Employees
101-250
Social
Financials
SERIES B