Haptik Overview

Jio Haptik's Conversational AI Agents stand out with their no/low-code builder, allowing businesses to deploy custom AI solutions effortlessly at scale. These AI agents deliver human-like customer experiences, making them ideal for enterprises looking to enhance customer interaction without extensive coding. A unique feature is the seamless integration of AI and human support, ensuring optimal customer service. With over 500 enterprises trusting Haptik, the platform offers robust voice automation for phone support and insightful data tracking. The AI agents are designed to leverage existing web infrastructure, providing control and cost optimization through smart LLM calls. This positions Jio Haptik as a leader in transforming customer experience through innovative AI solutions.

Use Cases

Customers recommend Engagement Management, Customer Feedback Management, Contact List Management, as the business use cases that they have been most satisfied with while using Haptik.

Other use cases:

  • Helpdesk Management
  • Generation Of New Leads
  • Knowledge Management
  • Competitive Intelligence
  • Advertisement
  • Conversion Management
  • Communication Management
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Business Priorities

Enhance Customer Relationships and Improve ROI are the most popular business priorities that customers and associates have achieved using Haptik.

Other priorities:

  • Acquire Customers
  • Increase Sales & Revenue
  • Build Brand Awareness
  • Enter New Markets Internationally Or Locally
  • Grow Market Share
  • Improve Efficiency
  • Increase Average Basket Value
  • Improve Visibility
  • Launch New Products
  • Manage Risk
  • Improve Consistency
  • Scale Best Practices
  • Reduce Bounce
  • Increase Customer Life Time Value
  • Improve Internal Communications
  • Improve Stakeholder Relations
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Haptik Use-Cases and Business Priorities: Customer Satisfaction Data

Haptik works with different mediums / channels such as Chat. Phone Calls. and Whatsapp.

Haptik's features include Bot, Personalization, Ticketing, etc. and Haptik support capabilities include AI Powered, Chat Support, 24/7 Support, etc. also Haptik analytics capabilities include Analytics, and Custom Reports.

Reviews

"At Healthkart, our customers and their requirements are our #1 priority. During COVID-19, we saw a surge in user queries around nutrition, fitness, and immunity-boosting products and we decided to build dedicated chat flows for this. Using Haptik’s ...drag & drop IVA builder, we created chat flows to provide tailored product recommendations and nutritional advice, thereby enabling higher engagement and enhancing the user experience across all touchpoints." - Ashish Gayakwar

Haptik, Helpcrunch, Smartsupp, JivoChat, Gist, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Haptik uses Generative AI-powered Conversational CRM to streamline support, boost marketing, and fire up sales. Enterprises manage the customer lifecycle effectively with Haptik.

Popular Business Setting

for Haptik

Top Industries

  • Financial Services
  • Insurance
  • Consumer Goods

Popular in

  • Enterprise

Haptik is popular in Financial Services, Insurance, and Consumer Goods and is widely used by Enterprise,

Comprehensive Insights on Haptik Use Cases

How can Haptik optimize your Engagement Management Workflow?

How efficiently Does Haptik manage your Customer Feedback Management?

How can Haptik optimize your Contact List Management Workflow?

How does Haptik facilitate Helpdesk Management?

What Are the key features of Haptik for Generation Of New Leads?

34+ more Business Use Cases

8 buyers and buying teams have used Cuspera to assess how well Haptik solved their Live Chat needs. Cuspera uses 2081 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Haptik testimonial

Ashish Gayakwar

Senior Product Manager

HealthKart

At Healthkart, our customers and their requirements are our #1 priority. During COVID-19, we saw a surge in user queries around nutrition, fitness, and immunity-boosting products and we decided to build dedicated chat flows for this. Using Haptik’s drag & drop IVA builder, we created chat flows to ...provide tailored product recommendations and nutritional advice, thereby enabling higher engagement and enhancing the user experience across all touchpoints.

Testimonial By Ashish Gayakwar
Haptik testimonial

Dharmender Narang

EVP & Chief Customer Experience Officer

IIFL

At IIFL Securities, we value our customers and believe in empowering them to get self-help at their convenience. However, we are always available to support them whenever required. Our ASK-IIFL (Chatbot & Customer Care), developed & supported by Haptik’s Intelligent Virtual Assistant, helped us cat...er to a large number of queries in real-time. The Ask-IIFL IVA has significantly reduced our resolution time and is driving our customer support efforts from the front. We would like to thank Haptik for a good beginning, and look forward to working with them to further enhance customer experience.

Testimonial By Dharmender Narang
Haptik testimonial

Chris Lipman

Chief Customer Officer

StarHub

Haptik has been instrumental in our support scaling efforts by helping our customers with the most accurate solutions across channels. Since partnering with Haptik we’ve been able to reduce our support wait times by almost half, thereby reinventing our digital DNA through innovation and operational... excellence and achieve impactful improvements in customer experience.

Testimonial By Chris Lipman
CUSTOMERS TESTIMONIALS
Haptik testimonial

Ashish Gayakwar

Senior Product Manager

HealthKart

At Healthkart, our customers and their requirements are our #1 priority. During COVID-19, we saw a surge in user queries around nutrition, fitness, and immunity-boosting products and we decided to build dedicated chat flows for this. Using Haptik’s drag & drop IVA builder, we created chat flows to ...provide tailored product recommendations and nutritional advice, thereby enabling higher engagement and enhancing the user experience across all touchpoints.

Testimonial By Ashish Gayakwar
Haptik testimonial

Dharmender Narang

EVP & Chief Customer Experience Officer

IIFL

At IIFL Securities, we value our customers and believe in empowering them to get self-help at their convenience. However, we are always available to support them whenever required. Our ASK-IIFL (Chatbot & Customer Care), developed & supported by Haptik’s Intelligent Virtual Assistant, helped us cat...er to a large number of queries in real-time. The Ask-IIFL IVA has significantly reduced our resolution time and is driving our customer support efforts from the front. We would like to thank Haptik for a good beginning, and look forward to working with them to further enhance customer experience.

Testimonial By Dharmender Narang
Haptik testimonial

Chris Lipman

Chief Customer Officer

StarHub

Haptik has been instrumental in our support scaling efforts by helping our customers with the most accurate solutions across channels. Since partnering with Haptik we’ve been able to reduce our support wait times by almost half, thereby reinventing our digital DNA through innovation and operational... excellence and achieve impactful improvements in customer experience.

Testimonial By Chris Lipman

Case Studies

Food & Beverages

CASE STUDY Varun Beverages

Haptik's WhatsApp chatbot helped Varun Beverages automate dealer support for visi coolers. The company faced challenges managing support across thousands of outlets. Haptik enabled automated ticket c...reation and fast issue resolution through WhatsApp. The solution achieved 71% end-to-end automation and handled 14,000 monthly conversations. Dealer satisfaction reached 60% with reduced downtime and improved maintenance response.

Retail

CASE STUDY Fashion Factory

Jio Haptik's WhatsApp Business API chatbot helped Fashion Factory boost customer engagement. The retailer used Click-To-WhatsApp ads to drive 400,000 ad clicks. The GenAI-powered chatbot automated 87...% of customer queries, reducing bot breaks by 18%. Customers got fast answers about products, stores, and offers. Fashion Factory increased store visits and improved campaign ROI with this solution.

Food & Beverages

CASE STUDY Zoop

Zoop used Haptik's WhatsApp chatbot to help train passengers order food easily. Before, network issues made it hard for customers to order meals on trains. With the chatbot, Zoop enabled pre-booking,... real-time order tracking, and low-data ordering. Zoop saw 8% more orders, a 15% increase in monthly orders, and reduced operational challenges by 70%. Passengers now enjoy a smoother food ordering experience on trains.

Telecommunications

CASE STUDY StarHub

Haptik's AI chatbot helped StarHub improve customer support across Facebook, WhatsApp, and their website. StarHub wanted to reduce wait times and boost customer experience. The chatbot automated 80% ...of support, handled 3000+ unique intents, and offered 50+ pre-built journeys. In less than 8 months, StarHub's NPS jumped from -40 to +10. The solution cut support wait times by almost half and improved first response times for routine queries.

Consumer Electronics

CASE STUDY Latercase

Haptik's AI commerce assistant helped Latercase improve product discovery and self-serve support on their website. The chatbot answered pre-purchase questions, guided users to the right phone covers,... and enabled direct cart additions and checkout. Integration with Shopify and WeSupply allowed real-time order tracking and post-purchase support. Results included 29% of users exploring products, a 20% add-to-cart rate, and a 70% cart-to-checkout conversion. Latercase saw better customer experience and higher conversion rates with Haptik's solution.

Insurance

CASE STUDY Max Life Insurance

Haptik helped Max Life Insurance use WhatsApp Flows and Click-To-WhatsApp-Ads to boost customer engagement. Max Life wanted to make it easier for customers to share details and needed support for mor...e languages. With Haptik, they added interactive forms and enabled service in seven regional dialects. The solution led to a 5x increase in ROI and a 4x uplift in lead-to-quote generation. Four in ten customers completed their journeys in their native language.

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Transforming Customer Experiences with Conversational AI

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Frequently Asked Questions(FAQ)

for Haptik

What is Haptik?

Haptik is an AI based Intelligent Virtual assistant platform enabling better customer experience and ROI at every stage of the customer lifecycle.

The AI Virtual assistant is built to solve specific business problems such as for Customer Care and Commerce. The Commerce related responses are managed through a Knowledge graph powered recommendation engine and the Customer Care is built with Entity detection and supervised Dialog flows.

It is Voice Enabled and works across web, telephony and smart speakers and the Agent Chat is enabled with routing of complex queries to Live Agents. It is built with enterprise grade security, data protection and SDK, and supports CRM integrations. Haptik also has an automated conversational testing platform that enables real time improvements to the AI.

What is Haptik used for?

Haptik is a Live Chat Software mainly used by its customers to Enhance Customer Relationships and Improve ROI by Engagement Management, Customer Feedback Management and Contact List Management .

What are the top features of Haptik?

bot, Personalization and Ticketing are some of the top features of Haptik.

Who uses Haptik?

Haptik is used by Financial Services, Insurance and Consumer Goods among other industries.

What are Haptik alternatives?

Helpcrunch, Smartsupp, JivoChat and Gist are popular alternatives for Haptik.

Where is Haptik located?

Haptik is headquartered at Reliance Jio Infocomm USA, 3010 Gaylord Pkwy #150, Frisco, TX 75034, United States.
lightning

Peers used Haptik for engagement management and customer feedback management

Haptik Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.70/5

Read Reviews (333)
Analytics

4.75/5

Read Reviews (93)
Custom Reports

4.75/5

Read Reviews (119)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.70/5

Read Reviews (333)
Analytics

4.75/5

Read Reviews (93)
Custom Reports

4.75/5

Read Reviews (119)

Software Failure Risk Guidance

?

for Haptik

Overall Risk Meter

Low Medium High

Top Failure Risks for Haptik

Jio Haptik Technologies Limited News

Partnership

Zoop India joins hands with Haptik for launch of new WhatsApp Food - Oficjalny Portal Gminy Brzesko

Zoop India partners with Haptik to launch a new WhatsApp Food service.

Partnership

Jio Haptik Partners with du to Launch GenAI-Powered Customer Solutions in the UAE - https://www.techafricanews.com/

Jio Haptik has teamed up with du to introduce AI-driven customer solutions in the UAE.

Partnership

Jio Haptik and Du partner on GenAI customer service tools - Telecompaper EN

Jio Haptik and Du are collaborating to create GenAI tools for customer service.

Jio Haptik Technologies Limited Profile

Company Name

Jio Haptik Technologies Limited

Company Website

https://www.haptik.ai/

HQ Location

Reliance Jio Infocomm USA, 3010 Gaylord Pkwy #150, Frisco, TX 75034, United States

Employees

101-250

Social

Financials

SERIES B