Haptik Overview
Jio Haptik's Conversational AI Agents stand out with their no/low-code builder, allowing businesses to deploy custom AI solutions effortlessly at scale. These AI agents deliver human-like customer experiences, making them ideal for enterprises looking to enhance customer interaction without extensive coding. A unique feature is the seamless integration of AI and human support, ensuring optimal customer service. With over 500 enterprises trusting Haptik, the platform offers robust voice automation for phone support and insightful data tracking. The AI agents are designed to leverage existing web infrastructure, providing control and cost optimization through smart LLM calls. This positions Jio Haptik as a leader in transforming customer experience through innovative AI solutions.
Use Cases
Customers recommend Engagement Management, Customer Feedback Management, Contact List Management, as the business use cases that they have been most satisfied with while using Haptik.
Business Priorities
Enhance Customer Relationships and Improve ROI are the most popular business priorities that customers and associates have achieved using Haptik.
Haptik Use-Cases and Business Priorities: Customer Satisfaction Data
Haptik works with different mediums / channels such as Chat. Phone Calls. and Whatsapp.
Haptik's features include Bot, Personalization, Ticketing, etc. and Haptik support capabilities include AI Powered, Chat Support, 24/7 Support, etc. also Haptik analytics capabilities include Analytics, and Custom Reports.
Reviews
"Haptik’s Customer Care has proved to be a great platform for us, enabling our Guest Experience Managers to effectively connect with customers on WhatsApp and resolve their issues. We have observed a significant reduction in the volume of calls to ou...r customer care helplines since we implemented this solution." - Varitant Goyal
Haptik, Helpcrunch, Smartsupp, JivoChat, Gist, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Haptik uses Generative AI-powered Conversational CRM to streamline support, boost marketing, and fire up sales. Enterprises manage the customer lifecycle effectively with Haptik.
Popular Business Setting
for Haptik
Top Industries
- Financial Services
- Insurance
- Consumer Goods
Popular in
- Enterprise
Haptik is popular in Financial Services, Insurance, and Consumer Goods and is widely used by Enterprise,
Haptik Customer wins, Customer success stories, Case studies
How does Haptik address your Engagement Management Challenges?
How can Haptik optimize your Customer Feedback Management Workflow?
What benefits does Haptik offer for Contact List Management?
How does Haptik facilitate Helpdesk Management?
What benefits does Haptik offer for Generation Of New Leads?
8 buyers and buying teams have used Cuspera to assess how well Haptik solved their Live Chat needs. Cuspera uses 2081 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
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Haptik’s Customer Care has proved to be a great platform for us, enabling our Guest Experience Managers to effectively connect with customers on WhatsApp and resolve their issues. We have observed a significant reduction in the volume of calls to our customer care helplines since we implemented thi...s solution. |
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At Healthkart, our customers and their requirements are our #1 priority. During COVID-19, we saw a surge in user queries around nutrition, fitness, and immunity-boosting products and we decided to build dedicated chat flows for this. Using Haptik’s drag & drop IVA builder, we created chat flows to ...provide tailored product recommendations and nutritional advice, thereby enabling higher engagement and enhancing the user experience across all touchpoints. |
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Because customers often contact us with the same kind of requests, we have been able to achieve greater business efficiency by driving a number of these queries to Zuri. In addition to the positive response from our customers, Zuri has helped us to offer 24×7 support to complement our HelpPoint tim...ings and ensure we are there when our customers need us the most. Zuri will become an even more important member of our team as we extend the channels and use cases that she is able to handle. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
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Varitant Goyal Product Manager OYO Hotels & Homes |
Haptik’s Customer Care has proved to be a great platform for us, enabling our Guest Experience Managers to effectively connect with customers on WhatsApp and resolve their issues. We have observed a significant reduction in the volume of calls to our customer care helplines since we implemented thi...s solution. |
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Ashish Gayakwar Senior Product Manager HealthKart |
At Healthkart, our customers and their requirements are our #1 priority. During COVID-19, we saw a surge in user queries around nutrition, fitness, and immunity-boosting products and we decided to build dedicated chat flows for this. Using Haptik’s drag & drop IVA builder, we created chat flows to ...provide tailored product recommendations and nutritional advice, thereby enabling higher engagement and enhancing the user experience across all touchpoints. |
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Mark Cady Head of Operations Zurich International |
Because customers often contact us with the same kind of requests, we have been able to achieve greater business efficiency by driving a number of these queries to Zuri. In addition to the positive response from our customers, Zuri has helped us to offer 24×7 support to complement our HelpPoint tim...ings and ensure we are there when our customers need us the most. Zuri will become an even more important member of our team as we extend the channels and use cases that she is able to handle. |
Artificial Intelligence: For customer experience, Kotak Life announces AI-based 'Kaya' solution developed by Haptik, ETBrandEquity
Read more →Pepperfry - Retail
Read more →PVR INOX - Media & Entertainment
Read more →Tira - Retail
Read more →Eureka Forbes - Consumer Goods
Read more →Kotak Life Insurance (KLI) - Insurance
Read more →Transforming Customer Experiences with Conversational AI
Frequently Asked Questions(FAQ)
for Haptik
What is Haptik?
Haptik is an AI based Intelligent Virtual assistant platform enabling better customer experience and ROI at every stage of the customer lifecycle.
The AI Virtual assistant is built to solve specific business problems such as for Customer Care and Commerce. The Commerce related responses are managed through a Knowledge graph powered recommendation engine and the Customer Care is built with Entity detection and supervised Dialog flows.
It is Voice Enabled and works across web, telephony and smart speakers and the Agent Chat is enabled with routing of complex queries to Live Agents. It is built with enterprise grade security, data protection and SDK, and supports CRM integrations. Haptik also has an automated conversational testing platform that enables real time improvements to the AI.
What is Haptik used for?
What are the top features of Haptik?
Who uses Haptik?
What are Haptik alternatives?
Where is Haptik located?
Peers used Haptik for engagement management and customer feedback management
Haptik Competitors
Haptik Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (333) |
| Analytics | Read Reviews (93) |
| Custom Reports | Read Reviews (119) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (333) |
| Analytics | Read Reviews (93) |
| Custom Reports | Read Reviews (119) |
Software Failure Risk Guidance
?for Haptik
Overall Risk Meter
Top Failure Risks for Haptik
Jio Haptik Technologies Limited News
Haptik launches affordable AI agents for small businesses via Interakt
Haptik, a Reliance Jio Platforms company, has launched 'AI for All,' offering affordable AI agents for small businesses via Interakt. This initiative enables SMBs to automate customer interactions on WhatsApp and voice calls, starting at Rs 10,000. Powered by Haptiks Agentic AI Platform, it supports 22 Indian languages and aims to onboard 300,000 to 500,000 SMBs within 24 months.
Haptik Introduces AI for All Initiative To Empower SMBs With Affordable AI Agents
Haptik has launched the 'AI for All' initiative, offering affordable AI agents to SMBs via its Agentic AI Platform and Interakt. This initiative aims to automate business processes like customer query resolution and lead qualification. The platform supports 22 Indian languages and integrates with major CRMs. Haptik plans to onboard 300,000 to 500,000 SMBs in the next two years.
Haptik appoints Praful Krishna as Chief Product Officer, ETHRWorld
Haptik has appointed Praful Krishna as Chief Product Officer. With over 20 years of experience in AI and NLP-driven products, Krishna will lead Haptik's product strategy and development. His role focuses on enhancing customer experience through conversational AI, aiming to position Haptik as a global leader in the conversational commerce space.
Jio Haptik collaborates with Microsoft Azure Cognitive Services to improve existing Hindi conversational AI models, ETCIO
Jio Haptik has partnered with Microsoft Azure Cognitive Services to enhance its Hindi conversational AI models. This collaboration aims to improve the accuracy of AI-driven interactions in Hindi and Hinglish, significantly reducing human intervention by 80% and increasing localized queries by 2.5 times. The partnership focuses on creating a robust language model that can handle grammatical errors and unstructured sentences, providing seamless multilingual customer experiences.
Jio Haptik Technologies Limited Profile
Company Name
Jio Haptik Technologies Limited
Company Website
https://www.haptik.ai/HQ Location
Reliance Jio Infocomm USA, 3010 Gaylord Pkwy #150, Frisco, TX 75034, United States
Employees
101-250
Social
Financials
SERIES B
