Haptik Overview

Jio Haptik's Conversational AI Agents stand out with their no/low-code builder, allowing businesses to deploy custom AI solutions effortlessly at scale. These AI agents deliver human-like customer experiences, making them ideal for enterprises looking to enhance customer interaction without extensive coding. A unique feature is the seamless integration of AI and human support, ensuring optimal customer service. With over 500 enterprises trusting Haptik, the platform offers robust voice automation for phone support and insightful data tracking. The AI agents are designed to leverage existing web infrastructure, providing control and cost optimization through smart LLM calls. This positions Jio Haptik as a leader in transforming customer experience through innovative AI solutions.

Use Cases

Customers recommend Engagement Management, Customer Feedback Management, Contact List Management, as the business use cases that they have been most satisfied with while using Haptik.

Other use cases:

  • Helpdesk Management
  • Generation Of New Leads
  • Knowledge Management
  • Competitive Intelligence
  • Advertisement
  • Conversion Management
  • Communication Management
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Business Priorities

Enhance Customer Relationships and Improve ROI are the most popular business priorities that customers and associates have achieved using Haptik.

Other priorities:

  • Acquire Customers
  • Increase Sales & Revenue
  • Build Brand Awareness
  • Enter New Markets Internationally Or Locally
  • Grow Market Share
  • Improve Efficiency
  • Increase Average Basket Value
  • Improve Visibility
  • Launch New Products
  • Manage Risk
  • Improve Consistency
  • Scale Best Practices
  • Reduce Bounce
  • Increase Customer Life Time Value
  • Improve Internal Communications
  • Improve Stakeholder Relations
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Haptik Use-Cases and Business Priorities: Customer Satisfaction Data

Haptik works with different mediums / channels such as Chat. Phone Calls. and Whatsapp.

Haptik's features include Bot, Personalization, Ticketing, etc. and Haptik support capabilities include AI Powered, Chat Support, 24/7 Support, etc. also Haptik analytics capabilities include Analytics, and Custom Reports.

Reviews

"In online gaming, competition is fierce and maintaining user attention is crucial. Ensuring top-of-the-line customer support is intrinsic to the growth of our business. Partnering with Haptik led us to drive the true power of automation combined wit...h human intervention, empowering us to deliver highly engaging, superior user experiences that keep our customers hooked to our games." - Mihir Samir Verma

Haptik, Helpcrunch, Smartsupp, JivoChat, Gist, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Haptik uses Generative AI-powered Conversational CRM to streamline support, boost marketing, and fire up sales. Enterprises manage the customer lifecycle effectively with Haptik.

Popular Business Setting

for Haptik

Top Industries

  • Financial Services
  • Insurance
  • Consumer Goods

Popular in

  • Enterprise

Haptik is popular in Financial Services, Insurance, and Consumer Goods and is widely used by Enterprise,

Comprehensive Insights on Haptik Use Cases

What solutions does Haptik provide for Engagement Management?

How can Haptik enhance your Customer Feedback Management process?

What benefits does Haptik offer for Contact List Management?

What Are the key features of Haptik for Helpdesk Management?

What makes Haptik ideal for Generation Of New Leads?

34+ more Business Use Cases

8 buyers and buying teams have used Cuspera to assess how well Haptik solved their Live Chat needs. Cuspera uses 2081 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Haptik testimonial

Mihir Samir Verma

Senior Manager - Strategy and Customer Experience

Junglee Game
In online gaming, competition is fierce and maintaining user attention is crucial. Ensuring top-of-the-line customer support is intrinsic to the growth of our business. Partnering with Haptik led us to drive the true power of automation combined with human intervention, empowering us to deliver hig...hly engaging, superior user experiences that keep our customers hooked to our games.

Testimonial By Mihir Samir Verma
Haptik testimonial

Kabir Siddiq

Founder & CEO

SleepyCat
We've been using Haptik since Jan 2020, it has transformed the way we interact with our customers and the speed with which we resolve queries. We've seen a strategic shift in the way we envisioned customer experience at SleepyCat. Being an online sleep solutions company with mattress as our core pr...oduct, a customer sometimes requires guidance on the various options to make a decision and Haptik does this extremely well for us. We've seen tremendous growth in the number of queries we've catered to, and the customer query resolution has reduced by ~70%! With the initial success of our website IVA, we expanded it to other channels such as Whatsapp and Facebook to provide an omni-channel experience to the end consumer. I am happy to see continued improvements and new features in the system and regularly recommend Haptik to my contacts.

Testimonial By Kabir Siddiq
Haptik testimonial

Chris Lipman

Chief Customer Officer

StarHub
Haptik has been instrumental in our support scaling efforts by helping our customers with the most accurate solutions across channels. Since partnering with Haptik we’ve been able to reduce our support wait times by almost half, thereby reinventing our digital DNA through innovation and operational... excellence and achieve impactful improvements in customer experience.

Testimonial By Chris Lipman
CUSTOMERS TESTIMONIALS
Haptik testimonial

Mihir Samir Verma

Senior Manager - Strategy and Customer Experience

Junglee Game
In online gaming, competition is fierce and maintaining user attention is crucial. Ensuring top-of-the-line customer support is intrinsic to the growth of our business. Partnering with Haptik led us to drive the true power of automation combined with human intervention, empowering us to deliver hig...hly engaging, superior user experiences that keep our customers hooked to our games.

Testimonial By Mihir Samir Verma
Haptik testimonial

Kabir Siddiq

Founder & CEO

SleepyCat
We've been using Haptik since Jan 2020, it has transformed the way we interact with our customers and the speed with which we resolve queries. We've seen a strategic shift in the way we envisioned customer experience at SleepyCat. Being an online sleep solutions company with mattress as our core pr...oduct, a customer sometimes requires guidance on the various options to make a decision and Haptik does this extremely well for us. We've seen tremendous growth in the number of queries we've catered to, and the customer query resolution has reduced by ~70%! With the initial success of our website IVA, we expanded it to other channels such as Whatsapp and Facebook to provide an omni-channel experience to the end consumer. I am happy to see continued improvements and new features in the system and regularly recommend Haptik to my contacts.

Testimonial By Kabir Siddiq
Haptik testimonial

Chris Lipman

Chief Customer Officer

StarHub
Haptik has been instrumental in our support scaling efforts by helping our customers with the most accurate solutions across channels. Since partnering with Haptik we’ve been able to reduce our support wait times by almost half, thereby reinventing our digital DNA through innovation and operational... excellence and achieve impactful improvements in customer experience.

Testimonial By Chris Lipman

Case Studies

Food & Beverages

CASE STUDY Zoop

Zoop wanted to make online food ordering easier and handle more orders with less help from people. They worked with Jio Haptik to use a chatbot on WhatsApp. The chatbot helped customers order food, t...rack orders, and get support. Zoop saw an 18% increase in monthly orders. They also got a 4.5x return on investment. The solution made support faster and helped collect feedback from customers.

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Insurance

CASE STUDY Kotak Life Insurance (KLI)

Kotak Life Insurance wanted to improve lead generation and customer engagement. They worked with Haptik to use WhatsApp Flows and a virtual assistant called KAYA. Customers could buy insurance, get p...olicy info, and upload documents through WhatsApp. This made the process faster and easier. Kotak Life saw a 400% increase in lead count, a 56% average conversation rate, and 3 times more repeat customers. They also reduced dropout rates by 75% and improved customer connects by 60% over the web channel.

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Consumer Goods

CASE STUDY Eureka Forbes

Eureka Forbes saw a big increase in customer questions during the COVID-19 pandemic. They wanted a faster and better way to help customers. They worked with Haptik to build a WhatsApp chatbot. The ch...atbot helped answer questions quickly and gave a personal touch. It handled over 1.5 million conversations and saved more than 200,000 man-hours. Over 1 million users engaged with the chatbot.

Read more →
Retail

CASE STUDY JioMart

JioMart wanted to make online shopping easy and convenient for millions of people in India. They worked with Haptik to launch a WhatsApp chatbot that lets users shop for groceries and other products ...right in a chat. The chatbot helps users find products, add them to their cart, and pay easily. JioMart used WhatsApp notifications to encourage repeat shopping and promote offers. Since launch, orders have grown 9 times and the active customer base on WhatsApp is growing 37% each month. The repeat rate is 68% and the average daily orders are 1500.

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CASE STUDY Travelxp

Travelxp wanted to improve customer support and booking experiences. Manual processes caused slow responses and lost sales. They used Haptik’s AI chatbots on web, WhatsApp, and Instagram. The chatbot...s automated bookings, answered questions, and gave personal recommendations. Travelxp saw a 30% increase in retention and a 15% higher conversion rate for hotel and flight bookings.

Read more →
Financial Services

CASE STUDY Upstox

Upstox wanted to engage more inactive users and make online investing easier. They used Haptik's WhatsApp chatbot to help users apply for IPOs and get support. The chatbot made it simple for users to... start trading and get answers to their questions. Upstox saw a 20% increase in trades and onboarded 220,500 customers in six months. 78% of queries were solved without a human agent. Customer satisfaction increased by more than 50%.

Read more →

Video

Transforming Customer Experiences with Conversational AI

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Frequently Asked Questions(FAQ)

for Haptik

What is Haptik?

Haptik is an AI based Intelligent Virtual assistant platform enabling better customer experience and ROI at every stage of the customer lifecycle.

The AI Virtual assistant is built to solve specific business problems such as for Customer Care and Commerce. The Commerce related responses are managed through a Knowledge graph powered recommendation engine and the Customer Care is built with Entity detection and supervised Dialog flows.

It is Voice Enabled and works across web, telephony and smart speakers and the Agent Chat is enabled with routing of complex queries to Live Agents. It is built with enterprise grade security, data protection and SDK, and supports CRM integrations. Haptik also has an automated conversational testing platform that enables real time improvements to the AI.

What is Haptik used for?

Haptik is a Live Chat Software mainly used by its customers to Enhance Customer Relationships and Improve ROI by Engagement Management, Customer Feedback Management and Contact List Management .

What are the top features of Haptik?

bot, Personalization and Ticketing are some of the top features of Haptik.

Who uses Haptik?

Haptik is used by Financial Services, Insurance and Consumer Goods among other industries.

What are Haptik alternatives?

Helpcrunch, Smartsupp, JivoChat and Gist are popular alternatives for Haptik.

Where is Haptik located?

Haptik is headquartered at Reliance Jio Infocomm USA, 3010 Gaylord Pkwy #150, Frisco, TX 75034, United States.
lightning

Peers used Haptik for engagement management and customer feedback management

Haptik Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.70/5 ★

Read Reviews (333)
Analytics

4.75/5 ★

Read Reviews (93)
Custom Reports

4.75/5 ★

Read Reviews (119)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.70/5 ★

Read Reviews (333)
Analytics

4.75/5 ★

Read Reviews (93)
Custom Reports

4.75/5 ★

Read Reviews (119)

Software Failure Risk Guidance

?

for Haptik

Overall Risk Meter

Low Medium High

Top Failure Risks for Haptik

Jio Haptik Technologies Limited News

Partnership

Zoop India joins hands with Haptik for launch of new WhatsApp Food - Oficjalny Portal Gminy Brzesko

Zoop India partners with Haptik to launch a new WhatsApp Food service.

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Partnership

Jio Haptik Partners with du to Launch GenAI-Powered Customer Solutions in the UAE - https://www.techafricanews.com/

Jio Haptik has teamed up with du to introduce AI-driven customer solutions in the UAE.

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Partnership

Jio Haptik and Du partner on GenAI customer service tools - Telecompaper EN

Jio Haptik and Du are collaborating to create GenAI tools for customer service.

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Jio Haptik Technologies Limited Profile

Company Name

Jio Haptik Technologies Limited

Company Website

https://www.haptik.ai/

HQ Location

Reliance Jio Infocomm USA, 3010 Gaylord Pkwy #150, Frisco, TX 75034, United States

Employees

101-250

Social

Facebook Linkedin Twitter

Financials

SERIES B