Haptik Overview

This is a summary of the comprehensive capabilities and benefits of Haptik based on over 2081 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Haptik, Genesys Live Chat, SnapEngage, Velaro Platforms, Freshdesk Messaging, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Haptik is right for your needs? Our Cuspera AI engine can evaluate how Haptik fits your specific business needs, industry, and context. Get your personalized assessment report today.

Haptik supports business activities such as:

  • Engagement Management
  • Customer Feedback Management
  • Contact List Management
  • Helpdesk Management
  • Generation Of New Leads

Haptik can help you with many business goals, such as Enhance Customer Relationships, Improve ROI, Acquire Customers, Increase Sales & Revenue, Build Brand Awareness, etc. It can help manage these activities if you use Chat Phone Calls and Whatsapp for these needs. As a solution, Haptik's capabilities include Bot, Personalization, Ticketing, etc.

Haptik Financial Services Vertical is its biggest customer base.

Reviews

"We partnered with Haptik for Valentine’s Day & this was our first foray into using AI/Chatbots to drive engagement & sales. Haptik gave us the perfect platform to connect with millennials who look for gifting solutions around occasions like Valentin...e’s Day. The overall results have been extremely encouraging seeing that we have exceeded all our benchmarks with respect to revenue & media deliveries. " - Abhishek Ahluwalia

Cuspera Reviews

8 buyers and buying teams have used Cuspera to assess how well Haptik solved their Live Chat needs. Cuspera uses 2081 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

Business Priorities

Enhance Customer Relationships and Improve ROI are the most popular business priorities peers achieved using Haptik.

Other priorities:

  • Acquire Customers
  • Increase Sales & Revenue
  • Build Brand Awareness
  • Enter New Markets Internationally Or Locally
  • Grow Market Share
  • Improve Efficiency
  • Increase Average Basket Value
  • Improve Visibility
  • Launch New Products
  • Manage Risk
  • Improve Consistency
  • Scale Best Practices
  • Reduce Bounce
  • Increase Customer Life Time Value
  • Improve Internal Communications
  • Improve Stakeholder Relations
See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Customer Feedback Management , Contact List Management , as the business use cases that they have been most satisfied while using Haptik.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management with Chat

4.92/5 ★

Read Reviews (202)

"...Engage at scale with WhatsApp campaigns...." WhatsApp Chatbot for Businesses
engaging and following up

4.91/5 ★

Read Reviews (110)

"...Partnering with Haptik led us to drive the true power of automation combined with human intervention, empowering us to deliver highly engaging, superior user experiences that keep our customers hooked to our games...."
Customer Feedback Management with Chat

4.84/5 ★

Read Reviews (54)

"...The bot's 24X7 availability and instant response has led to higher customer satisfaction and delight for our users...."
measuring customer satisfaction

4.82/5 ★

Read Reviews (41)

"...Learn how Haptik helped Tata Mutual Fund to achieve 58% growth in engagement and incredible customer satisfaction rates using Haptik AI...."
measuring net promoter score

4.63/5 ★

Read Reviews (12)

"...Enable your agents to save time over query research and equip your live agents with AI-powered resources to pre-empt user needs and solve issues faster, driving CSAT & NPS. ..."
Contact List Management with Chat

4.53/5 ★

Read Reviews (40)

"...Our customers often contact us with the same kind of requests...." Enhance Customer Care efforts with Conversational AI
contacts history

4.46/5 ★

Read Reviews (23)

"...With Intent Discovery, you can use your existing information sources to identify such intents and instantly build your bot without doing any guesswork - Leverage past chat records and live agent conversations...."
PEER EXPERIENCES
Engagement Management with Chat

4.92/5 ★

Read Reviews (202)

"...Engage at scale with WhatsApp campaigns...." WhatsApp Chatbot for Businesses
engaging and following up

4.92/5 ★

Read Reviews (110)

Customer Feedback Management with Chat

4.84/5 ★

Read Reviews (54)

"...The bot's 24X7 availability and instant response has led to higher customer satisfaction and delight for our users...." Peer review by Sandeep Singh, Head Digital, Dr. Lal PathLabs
measuring customer satisfaction

4.84/5 ★

Read Reviews (41)

measuring net promoter score

4.84/5 ★

Read Reviews (12)

Contact List Management with Chat

4.53/5 ★

Read Reviews (40)

"...Our customers often contact us with the same kind of requests...." Enhance Customer Care efforts with Conversational AI
contacts history

4.53/5 ★

Read Reviews (23)

34+ more Business Use Cases

Our AI advisor, Wyz, harnessed 2081 insights from peers and experts to help you assess how these Haptik use cases fit your Live Chat needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Abhishek Ahluwalia

Business Head – eCommerce

Mondelez

We partnered with Haptik for Valentine’s Day & this was our first foray into using AI/Chatbots to drive engagement & sales. Haptik gave us the perfect platform to connect with millennials who look for gifting solutions around occasions like Valentine’s Day. The overall results have been extremely e...ncouraging seeing that we have exceeded all our benchmarks with respect to revenue & media deliveries.

Testimonial By Abhishek Ahluwalia

Chris Lipman

Chief Customer Officer

StarHub

Haptik has been instrumental in our support scaling efforts by helping our customers with the most accurate solutions across channels. Since partnering with Haptik we’ve been able to reduce our support wait times by almost half, thereby reinventing our digital DNA through innovation and operational... excellence and achieve impactful improvements in customer experience.

Testimonial By Chris Lipman

Sandeep Singh

Head – Digital

Dr Lal PathLabs

We are very happy with Haptik’s chatbot solution, the bot is handling a significant number of customer queries we receive in each day and has been instrumental in Dr. Lal PathLabs’s digital transformation journey. The bot’s 24X7 availability and instant response has led to higher customer satisfact...ion and delight for our users.

Testimonial By Sandeep Singh
CUSTOMERS TESTIMONIALS

Abhishek Ahluwalia

Business Head – eCommerce

Mondelez

We partnered with Haptik for Valentine’s Day & this was our first foray into using AI/Chatbots to drive engagement & sales. Haptik gave us the perfect platform to connect with millennials who look for gifting solutions around occasions like Valentine’s Day. The overall results have been extremely e...ncouraging seeing that we have exceeded all our benchmarks with respect to revenue & media deliveries.

Testimonial By Abhishek Ahluwalia

Chris Lipman

Chief Customer Officer

StarHub

Haptik has been instrumental in our support scaling efforts by helping our customers with the most accurate solutions across channels. Since partnering with Haptik we’ve been able to reduce our support wait times by almost half, thereby reinventing our digital DNA through innovation and operational... excellence and achieve impactful improvements in customer experience.

Testimonial By Chris Lipman

Sandeep Singh

Head – Digital

Dr Lal PathLabs

We are very happy with Haptik’s chatbot solution, the bot is handling a significant number of customer queries we receive in each day and has been instrumental in Dr. Lal PathLabs’s digital transformation journey. The bot’s 24X7 availability and instant response has led to higher customer satisfact...ion and delight for our users.

Testimonial By Sandeep Singh

Case Studies

COMPANY CASE STUDIES
Case Study Jio Fiber

How Reliance Jio Fiber Amplified Support using WhatsApp

Read More
Case Study HDFC Life

How Haptik Redefined Direct-to-Consumer Advertising for HDFC Life

Read More
Case Study Grofers

How Haptik Automated Grofers' Customer Support in Less Than 48 Hours

Read More

Frequently Asked Questions(FAQ)

for Haptik

What is Haptik?

Haptik is an AI based Intelligent Virtual assistant platform enabling better customer experience and ROI at every stage of the customer lifecycle.

What is Haptik used for?

Haptik is a Live Chat Software mainly used by its customers to Enhance Customer Relationships and Improve ROI by Engagement Management, Customer Feedback Management and Contact List Management .

What are the top features of Haptik?

bot, Personalization and Ticketing are some of the top features of Haptik.

Who uses Haptik?

Haptik is used by Financial Services, Insurance and Consumer Goods among other industries.

What are Haptik alternatives?

Genesys Live Chat, SnapEngage, Velaro Platforms and Freshdesk Messaging are popular alternatives for Haptik.

Where is Haptik located?

Haptik is headquartered at Reliance Jio Infocomm USA, 3010 Gaylord Pkwy #150, Frisco, TX 75034, United States.

Popular Business Setting

for Haptik

Top Industries

  • Financial Services
  • Insurance
  • Consumer Goods

Popular in

  • Enterprise

Peers used Haptik to Enhance customer relationships and Improve ROI

Peer and Expert Opinion on Features

for Haptik

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
bot

4.70/5 ★

Read Reviews (104)
Personalization

4.72/5 ★

Read Reviews (50)
Ticketing

4.63/5 ★

Read Reviews (40)
Intelligent assistant

4.71/5 ★

Read Reviews (38)
Recording

4.52/5 ★

Read Reviews (23)
FEATURES RATINGS AND REVIEWS
bot

4.70/5 ★

Read Reviews (104)
Personalization

4.72/5 ★

Read Reviews (50)
Ticketing

4.63/5 ★

Read Reviews (40)
Intelligent assistant

4.71/5 ★

Read Reviews (38)
Recording

4.52/5 ★

Read Reviews (23)

IT and Other Capabilities

for Haptik

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.67/5 ★

Read Reviews (65)
Data Export

4.67/5 ★

Read Reviews (48)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.67/5 ★

Read Reviews (65)
Data Export

4.67/5 ★

Read Reviews (48)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.68/5 ★

Read Reviews (45)
24/7 Support

4.66/5 ★

Read Reviews (310)
Phone Support

4.53/5 ★

Read Reviews (22)
Email Support

4.49/5 ★

Read Reviews (18)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.68/5 ★

Read Reviews (45)
24/7 Support

4.66/5 ★

Read Reviews (310)
Phone Support

4.53/5 ★

Read Reviews (22)
Email Support

4.49/5 ★

Read Reviews (18)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.70/5 ★

Read Reviews (333)
Analytics

4.75/5 ★

Read Reviews (93)
Custom Reports

4.75/5 ★

Read Reviews (119)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.70/5 ★

Read Reviews (333)
Analytics

4.75/5 ★

Read Reviews (93)
Custom Reports

4.75/5 ★

Read Reviews (119)

Software Failure Risk Guidance

?

for Haptik

Overall Risk Meter

Low Medium High

Top Failure Risks for Haptik

Vendor Profile Details

Company Name

Haptik

Company Website

https://www.haptik.ai/

HQ Location

Reliance Jio Infocomm USA, 3010 Gaylord Pkwy #150, Frisco, TX 75034, United States

Employees

101-250

Social

Financials

SERIES B