Haptik Overview
Jio Haptik's Conversational AI Agents stand out with their no/low-code builder, allowing businesses to deploy custom AI solutions effortlessly at scale. These AI agents deliver human-like customer experiences, making them ideal for enterprises looking to enhance customer interaction without extensive coding. A unique feature is the seamless integration of AI and human support, ensuring optimal customer service. With over 500 enterprises trusting Haptik, the platform offers robust voice automation for phone support and insightful data tracking. The AI agents are designed to leverage existing web infrastructure, providing control and cost optimization through smart LLM calls. This positions Jio Haptik as a leader in transforming customer experience through innovative AI solutions.
Use Cases
Customers recommend Engagement Management, Customer Feedback Management, Contact List Management, as the business use cases that they have been most satisfied with while using Haptik.
Business Priorities
Enhance Customer Relationships and Improve ROI are the most popular business priorities that customers and associates have achieved using Haptik.
Haptik Use-Cases and Business Priorities: Customer Satisfaction Data
Haptik works with different mediums / channels such as Chat. Phone Calls. and Whatsapp.
Haptik's features include Bot, Personalization, Ticketing, etc. and Haptik support capabilities include AI Powered, Chat Support, 24/7 Support, etc. also Haptik analytics capabilities include Analytics, and Custom Reports.
Reviews
"We’re a technology services company, and our value comes from providing people with timely, smart, and relevant customer service solutions. With Haptik we’ve been able to deliver an enhanced customer experience while saving costs. The team at Haptik... is extremely prompt to respond, and has been very supportive whenever we’ve needed their help." - Piyush Dinde
Haptik, Helpcrunch, Smartsupp, JivoChat, Gist, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Haptik uses Generative AI-powered Conversational CRM to streamline support, boost marketing, and fire up sales. Enterprises manage the customer lifecycle effectively with Haptik.
Popular Business Setting
for Haptik
Top Industries
- Financial Services
- Insurance
- Consumer Goods
Popular in
- Enterprise
Haptik is popular in Financial Services, Insurance, and Consumer Goods and is widely used by Enterprise,
Comprehensive Insights on Haptik Use Cases
What solutions does Haptik provide for Engagement Management?
How can Haptik enhance your Customer Feedback Management process?
How efficiently Does Haptik manage your Contact List Management?
What benefits does Haptik offer for Helpdesk Management?
How does Haptik address your Generation Of New Leads Challenges?
8 buyers and buying teams have used Cuspera to assess how well Haptik solved their Live Chat needs. Cuspera uses 2081 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We’re a technology services company, and our value comes from providing people with timely, smart, and relevant customer service solutions. With Haptik we’ve been able to deliver an enhanced customer experience while saving costs. The team at Haptik is extremely prompt to respond, and has been very... supportive whenever we’ve needed their help. |
|
Because customers often contact us with the same kind of requests, we have been able to achieve greater business efficiency by driving a number of these queries to Zuri. In addition to the positive response from our customers, Zuri has helped us to offer 24×7 support to complement our HelpPoint tim...ings and ensure we are there when our customers need us the most. Zuri will become an even more important member of our team as we extend the channels and use cases that she is able to handle. |
|
We are very happy with Haptik’s chatbot solution, the bot is handling a significant number of customer queries we receive in each day and has been instrumental in Dr. Lal PathLabs’s digital transformation journey. The bot’s 24X7 availability and instant response has led to higher customer satisfact...ion and delight for our users. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Piyush Dinde Associate Product Manager Onsitego |
We’re a technology services company, and our value comes from providing people with timely, smart, and relevant customer service solutions. With Haptik we’ve been able to deliver an enhanced customer experience while saving costs. The team at Haptik is extremely prompt to respond, and has been very... supportive whenever we’ve needed their help. |
|
Mark Cady Head of Operations Zurich International |
Because customers often contact us with the same kind of requests, we have been able to achieve greater business efficiency by driving a number of these queries to Zuri. In addition to the positive response from our customers, Zuri has helped us to offer 24×7 support to complement our HelpPoint tim...ings and ensure we are there when our customers need us the most. Zuri will become an even more important member of our team as we extend the channels and use cases that she is able to handle. |
|
Sandeep Singh Head – Digital Dr Lal PathLabs |
We are very happy with Haptik’s chatbot solution, the bot is handling a significant number of customer queries we receive in each day and has been instrumental in Dr. Lal PathLabs’s digital transformation journey. The bot’s 24X7 availability and instant response has led to higher customer satisfact...ion and delight for our users. |
Case Studies
CASE STUDY Healthkart
CASE STUDY Kotak Life Insurance Company
CASE STUDY OYO Hotels & Homes
CASE STUDY Junglee Games
CASE STUDY JioMart
CASE STUDY Jio Health Hub
Video
Transforming Customer Experiences with Conversational AI
Frequently Asked Questions(FAQ)
for Haptik
What is Haptik?
Haptik is an AI based Intelligent Virtual assistant platform enabling better customer experience and ROI at every stage of the customer lifecycle.
The AI Virtual assistant is built to solve specific business problems such as for Customer Care and Commerce. The Commerce related responses are managed through a Knowledge graph powered recommendation engine and the Customer Care is built with Entity detection and supervised Dialog flows.
It is Voice Enabled and works across web, telephony and smart speakers and the Agent Chat is enabled with routing of complex queries to Live Agents. It is built with enterprise grade security, data protection and SDK, and supports CRM integrations. Haptik also has an automated conversational testing platform that enables real time improvements to the AI.
What is Haptik used for?
What are the top features of Haptik?
Who uses Haptik?
What are Haptik alternatives?
Where is Haptik located?
Peers used Haptik for engagement management and customer feedback management
Haptik Competitors
Haptik Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (333) |
| Analytics | Read Reviews (93) |
| Custom Reports | Read Reviews (119) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (333) |
| Analytics | Read Reviews (93) |
| Custom Reports | Read Reviews (119) |
Software Failure Risk Guidance
?for Haptik
Overall Risk Meter
Top Failure Risks for Haptik
Jio Haptik Technologies Limited News
Artificial Intelligence: For customer experience, Kotak Life announces AI-based 'Kaya' solution developed by Haptik, ETBrandEquity
Kotak Mahindra Life Insurance has launched KAYA, an AI-driven conversational assistant developed by Haptik, to enhance customer experience. KAYA provides 24/7 assistance, reducing call wait times and human dependency by resolving queries related to policy details and payments. Haptik's business head, Kartik Poddar, highlighted KAYA's role in transforming customer support with real-time, accurate solutions.
Haptik appoints Praful Krishna as Chief Product Officer, ETHRWorld
Haptik has appointed Praful Krishna as Chief Product Officer. With over 20 years of experience in AI and NLP-driven products, Krishna will lead Haptik's product strategy and development. His role focuses on enhancing customer experience through conversational AI, aiming to position Haptik as a global leader in the conversational commerce space.
Jio Haptik collaborates with Microsoft Azure Cognitive Services to improve existing Hindi conversational AI models, ETCIO
Jio Haptik has partnered with Microsoft Azure Cognitive Services to enhance its Hindi conversational AI models. This collaboration aims to improve the accuracy of AI-driven interactions in Hindi and Hinglish, significantly reducing human intervention by 80% and increasing localized queries by 2.5 times. The partnership focuses on creating a robust language model that can handle grammatical errors and unstructured sentences, providing seamless multilingual customer experiences.
Jumbo Electronics and Jio Haptik Join Forces to Redefine Customer Experience in the UAE with Agentic AI Solutions
Jio Haptik and Jumbo Electronics have formed a strategic partnership to introduce Agentic AI solutions in the UAE. The collaboration aims to enhance customer experiences with AI-powered voice and chat capabilities, supporting sectors like retail, telecom, and healthcare. This partnership leverages Haptik's conversational AI platform and Jumbo's regional expertise to drive digital transformation and customer engagement across the GCC region.
Jio Haptik Technologies Limited Profile
Company Name
Jio Haptik Technologies Limited
Company Website
https://www.haptik.ai/HQ Location
Reliance Jio Infocomm USA, 3010 Gaylord Pkwy #150, Frisco, TX 75034, United States
Employees
101-250
Social
Financials
SERIES B
