Haptik Overview
Jio Haptik's Conversational AI Agents stand out with their no/low-code builder, allowing businesses to deploy custom AI solutions effortlessly at scale. These AI agents deliver human-like customer experiences, making them ideal for enterprises looking to enhance customer interaction without extensive coding. A unique feature is the seamless integration of AI and human support, ensuring optimal customer service. With over 500 enterprises trusting Haptik, the platform offers robust voice automation for phone support and insightful data tracking. The AI agents are designed to leverage existing web infrastructure, providing control and cost optimization through smart LLM calls. This positions Jio Haptik as a leader in transforming customer experience through innovative AI solutions.
Use Cases
Customers recommend Engagement Management, Customer Feedback Management, Contact List Management, as the business use cases that they have been most satisfied with while using Haptik.
Business Priorities
Enhance Customer Relationships and Improve ROI are the most popular business priorities that customers and associates have achieved using Haptik.
Haptik Use-Cases and Business Priorities: Customer Satisfaction Data
Haptik works with different mediums / channels such as Chat. Phone Calls. and Whatsapp.
Haptik's features include Bot, Personalization, Ticketing, etc. and Haptik support capabilities include AI Powered, Chat Support, 24/7 Support, etc. also Haptik analytics capabilities include Analytics, and Custom Reports.
Reviews
"We partnered with Haptik for Valentine’s Day & this was our first foray into using AI/Chatbots to drive engagement & sales. Haptik gave us the perfect platform to connect with millennials who look for gifting solutions around occasions like Valentin...e’s Day. The overall results have been extremely encouraging seeing that we have exceeded all our benchmarks with respect to revenue & media deliveries." - Abhishek Ahluwalia
Peer review evidence (same sources as the product rating summary)
"...10% Website Vistors Engaged. ..." Case Study Zurich Insurance
"...Learn how Haptik helped Tata Mutual Fund to achieve 58% growth in engagement and incredible customer satisfaction rates using Haptik AI...." Case Study Tata Mutual Fund
"...Leverage your existing knowledge sources to understand past customer conversations via tickets, live agent chats, knowledge base and identify the key use-cases that you should definitely build in your bot...." Conversation Studio: Building Intelligent Virtual Assistants Made Easy
Haptik, Helpcrunch, Smartsupp, JivoChat, Gist, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Haptik uses Generative AI-powered Conversational CRM to streamline support, boost marketing, and fire up sales. Enterprises manage the customer lifecycle effectively with Haptik.
Popular Business Setting
for Haptik
Top Industries
- Financial Services
- Insurance
- Consumer Goods
Popular in
- Enterprise
Haptik is popular in Financial Services, Insurance, and Consumer Goods and is widely used by Enterprise,
Haptik Customer wins, Customer success stories, Case studies
How can Haptik optimize your Engagement Management Workflow?
What benefits does Haptik offer for Customer Feedback Management?
How does Haptik facilitate Contact List Management?
How can Haptik optimize your Helpdesk Management Workflow?
What benefits does Haptik offer for Generation Of New Leads?
8 buyers and buying teams have used Cuspera to assess how well Haptik solved their Help Desk needs. Cuspera uses 2081 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We partnered with Haptik for Valentine’s Day & this was our first foray into using AI/Chatbots to drive engagement & sales. Haptik gave us the perfect platform to connect with millennials who look for gifting solutions around occasions like Valentine’s Day. The overall results have been extremely e...ncouraging seeing that we have exceeded all our benchmarks with respect to revenue & media deliveries. |
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We've been using Haptik since Jan 2020, it has transformed the way we interact with our customers and the speed with which we resolve queries. We've seen a strategic shift in the way we envisioned customer experience at SleepyCat. Being an online sleep solutions company with mattress as our core pr...oduct, a customer sometimes requires guidance on the various options to make a decision and Haptik does this extremely well for us. We've seen tremendous growth in the number of queries we've catered to, and the customer query resolution has reduced by ~70%! With the initial success of our website IVA, we expanded it to other channels such as Whatsapp and Facebook to provide an omni-channel experience to the end consumer. I am happy to see continued improvements and new features in the system and regularly recommend Haptik to my contacts. |
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Haptik has been instrumental in our support scaling efforts by helping our customers with the most accurate solutions across channels. Since partnering with Haptik we’ve been able to reduce our support wait times by almost half, thereby reinventing our digital DNA through innovation and operational... excellence and achieve impactful improvements in customer experience. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Abhishek Ahluwalia Business Head – eCommerce Mondelez |
We partnered with Haptik for Valentine’s Day & this was our first foray into using AI/Chatbots to drive engagement & sales. Haptik gave us the perfect platform to connect with millennials who look for gifting solutions around occasions like Valentine’s Day. The overall results have been extremely e...ncouraging seeing that we have exceeded all our benchmarks with respect to revenue & media deliveries. |
|
Kabir Siddiq Founder & CEO SleepyCat |
We've been using Haptik since Jan 2020, it has transformed the way we interact with our customers and the speed with which we resolve queries. We've seen a strategic shift in the way we envisioned customer experience at SleepyCat. Being an online sleep solutions company with mattress as our core pr...oduct, a customer sometimes requires guidance on the various options to make a decision and Haptik does this extremely well for us. We've seen tremendous growth in the number of queries we've catered to, and the customer query resolution has reduced by ~70%! With the initial success of our website IVA, we expanded it to other channels such as Whatsapp and Facebook to provide an omni-channel experience to the end consumer. I am happy to see continued improvements and new features in the system and regularly recommend Haptik to my contacts. |
|
Chris Lipman Chief Customer Officer StarHub |
Haptik has been instrumental in our support scaling efforts by helping our customers with the most accurate solutions across channels. Since partnering with Haptik we’ve been able to reduce our support wait times by almost half, thereby reinventing our digital DNA through innovation and operational... excellence and achieve impactful improvements in customer experience. |
Artificial Intelligence: For customer experience, Kotak Life announces AI-based 'Kaya' solution developed by Haptik, ETBrandEquity
Transforming Customer Experiences with Conversational AI
Frequently Asked Questions (FAQ)
What buyers ask before choosing Haptik
What is Haptik?
Haptik is an AI based Intelligent Virtual assistant platform enabling better customer experience and ROI at every stage of the customer lifecycle.
The AI Virtual assistant is built to solve specific business problems such as for Customer Care and Commerce. The Commerce related responses are managed through a Knowledge graph powered recommendation engine and the Customer Care is built with Entity detection and supervised Dialog flows.
It is Voice Enabled and works across web, telephony and smart speakers and the Agent Chat is enabled with routing of complex queries to Live Agents. It is built with enterprise grade security, data protection and SDK, and supports CRM integrations. Haptik also has an automated conversational testing platform that enables real time improvements to the AI.
What is Haptik used for?
What are the top features of Haptik?
Who uses Haptik?
What are Haptik alternatives?
Where is Haptik located?
Peers used Haptik for engagement management and customer feedback management
Haptik Competitors
Haptik Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (333) |
| Analytics | Read Reviews (93) |
| Custom Reports | Read Reviews (119) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (333) |
| Analytics | Read Reviews (93) |
| Custom Reports | Read Reviews (119) |
Software Failure Risk Guidance
?for Haptik
Overall Risk Meter
Top Failure Risks for Haptik
Jio Haptik Technologies Limited News
Jio Haptik launches AI platform for solopreneurs and small businesses
Jio Haptik has launched SOLO, an AI platform targeting solopreneurs and small businesses. SOLO aims to automate marketing, sales, and customer support, making AI accessible to over 2 million small enterprises in three years. It supports businesses like home bakers and salons using digital channels for operations.
Jio Haptik launches SOLO, AI-native platform for solopreneurs and small businesses
Jio Haptik has launched SOLO, an AI-native platform designed for solopreneurs and small businesses. SOLO automates marketing, sales, and customer support, providing AI teammates Tara and Ved to help businesses grow. The platform aims to empower over two million entrepreneurs in India by offering enterprise-grade capabilities. SOLO is available on Android and iOS with both free and premium plans.
Jio Haptik Launches SOLO to Equip SMEs With AI Business Teams
Jio Haptik has launched SOLO, an AI platform aimed at solopreneurs and small businesses in India. SOLO supports marketing, sales, and customer engagement, targeting micro, small, and medium enterprises. The platform aims to reach 2 million entrepreneurs in India within three years, providing tools for content creation, lead generation, and customer support.
Jio Haptik unveils SOLO to power small businesses
Jio Haptik launched SOLO, an AI-native platform designed for solopreneurs and small businesses, offering automated marketing, sales, and customer support. SOLO aims to empower over two million small businesses by providing enterprise-grade AI capabilities. The platform includes AI teammates for marketing and sales, with plans to expand into finance and recruitment functions.
Jio Haptik Technologies Limited Profile
Company Name
Jio Haptik Technologies Limited
Company Website
https://www.haptik.ai/HQ Location
Reliance Jio Infocomm USA, 3010 Gaylord Pkwy #150, Frisco, TX 75034, United States
Employees
101-250
Social
Financials
SERIES B
