Customer stories

Popular Business Setting

Haptik is popular in Financial Services, Insurance, and Consumer Goods industries and is widely used by Enterprise.

Haptik Overview

Jio Haptik's Conversational AI Agents stand out with their no/low-code builder, allowing businesses to deploy custom AI solutions effortlessly at scale. These AI agents deliver human-like customer experiences, making them ideal for enterprises looking to enhance customer interaction without extensive coding. A unique feature is the seamless integration of AI and human support, ensuring optimal customer service. With over 500 enterprises trusting Haptik, the platform offers robust voice automation for phone support and insightful data tracking. The AI agents are designed to leverage existing web infrastructure, providing control and cost optimization through smart LLM calls. This positions Jio Haptik as a leader in transforming customer experience through innovative AI solutions.

Haptik Use-Cases and Business Priorities: Customer Satisfaction Data

Reviews

"Haptik has been instrumental in our support scaling efforts by helping our customers with the most accurate solutions across channels. Since partnering with Haptik we’ve been able to reduce our support wait times by almost half, thereby reinventing ...our digital DNA through innovation and operational excellence and achieve impactful improvements in customer experience." - Chris Lipman
"At Healthkart, our customers and their requirements are our #1 priority. During COVID-19, we saw a surge in user queries around nutrition, fitness, and immunity-boosting products and we decided to build dedicated chat flows for this. Using Haptik’s ...drag & drop IVA builder, we created chat flows to provide tailored product recommendations and nutritional advice, thereby enabling higher engagement and enhancing the user experience across all touchpoints." - Ashish Gayakwar

Haptik Customer Insights, Testimonials and Case Studies

What benefits does Haptik offer for Engagement Management?

What solutions does Haptik provide for Customer Feedback Management?

Why is Haptik the best choice for Contact List Management?

What Are the key features of Haptik for Helpdesk Management?

How can Haptik enhance your Generation Of New Leads process?

What is Haptik?

Haptik is an AI based Intelligent Virtual assistant platform enabling better customer experience and ROI at every stage of the customer lifecycle.

The AI Virtual assistant is built to solve specific business problems such as for Customer Care and Commerce. The Commerce related responses are managed through a Knowledge graph powered recommendation engine and the Customer Care is built with Entity detection and supervised Dialog flows.

It is Voice Enabled and works across web, telephony and smart speakers and the Agent Chat is enabled with routing of complex queries to Live Agents. It is built with enterprise grade security, data protection and SDK, and supports CRM integrations. Haptik also has an automated conversational testing platform that enables real time improvements to the AI.

What is Haptik used for?

Haptik is a Live Chat Software mainly used by its customers to Enhance Customer Relationships and Improve ROI by Engagement Management, Customer Feedback Management and Contact List Management .

What are the top features of Haptik?

bot, Personalization and Ticketing are some of the top features of Haptik.

Who uses Haptik?

Haptik is used by Financial Services, Insurance and Consumer Goods among other industries.

What are Haptik alternatives?

Helpcrunch, Smartsupp, JivoChat and Gist are popular alternatives for Haptik.

Where is Haptik located?

Haptik is headquartered at Reliance Jio Infocomm USA, 3010 Gaylord Pkwy #150, Frisco, TX 75034, United States.

8 buyers and buying teams have used Cuspera to assess how well Haptik solved their Live Chat needs. Cuspera uses 2081 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

CUSTOMERS TESTIMONIALS
Haptik testimonial

Chris Lipman

Chief Customer Officer

StarHub
Haptik has been instrumental in our support scaling efforts by helping our customers with the most accurate solutions across channels. Since partnering with Haptik we’ve been able to reduce our support wait times by almost half, thereby reinventing our digital DNA through innovation and operational... excellence and achieve impactful improvements in customer experience.

Testimonial By Chris Lipman
Haptik testimonial

Ashish Gayakwar

Senior Product Manager

HealthKart
At Healthkart, our customers and their requirements are our #1 priority. During COVID-19, we saw a surge in user queries around nutrition, fitness, and immunity-boosting products and we decided to build dedicated chat flows for this. Using Haptik’s drag & drop IVA builder, we created chat flows to ...provide tailored product recommendations and nutritional advice, thereby enabling higher engagement and enhancing the user experience across all touchpoints.

Testimonial By Ashish Gayakwar
Haptik testimonial

Harsh Jain

CEO and Co-Founder

Dream11
We’ve found that Haptik’s chatbots are one of the strongest, most technologically advanced in the market and understand the end consumer sentiment extremely well. Our success this IPL season with over 40 million users would not have been possible without Haptik’s chatbot being the wind beneath our ...wings.

Testimonial By Harsh Jain
CUSTOMERS TESTIMONIALS
Haptik testimonial

Chris Lipman

Chief Customer Officer

StarHub
Haptik has been instrumental in our support scaling efforts by helping our customers with the most accurate solutions across channels. Since partnering with Haptik we’ve been able to reduce our support wait times by almost half, thereby reinventing our digital DNA through innovation and operational... excellence and achieve impactful improvements in customer experience.

Testimonial By Chris Lipman
Haptik testimonial

Ashish Gayakwar

Senior Product Manager

HealthKart
At Healthkart, our customers and their requirements are our #1 priority. During COVID-19, we saw a surge in user queries around nutrition, fitness, and immunity-boosting products and we decided to build dedicated chat flows for this. Using Haptik’s drag & drop IVA builder, we created chat flows to ...provide tailored product recommendations and nutritional advice, thereby enabling higher engagement and enhancing the user experience across all touchpoints.

Testimonial By Ashish Gayakwar
Haptik testimonial

Harsh Jain

CEO and Co-Founder

Dream11
We’ve found that Haptik’s chatbots are one of the strongest, most technologically advanced in the market and understand the end consumer sentiment extremely well. Our success this IPL season with over 40 million users would not have been possible without Haptik’s chatbot being the wind beneath our ...wings.

Testimonial By Harsh Jain
 

Artificial Intelligence: For customer experience, Kotak Life announces AI-based 'Kaya' solution developed by Haptik, ETBrandEquity

Kotak Mahindra Life Insurance has launched KAYA, an AI-driven conversational assistant developed by Haptik, to enhance customer experience. KAYA provides 24/7 assistance, reducing call wait times and... human dependency by resolving queries related to policy details and payments. Haptik's business head, Kartik Poddar, highlighted KAYA's role in transforming customer support with real-time, accurate solutions.

Read on →

Zurich Insurance - Insurance

Haptik's Zuri chatbot helped Zurich Insurance improve customer service and efficiency. Zurich needed to handle high volumes of customer queries and provide 24/7 support. Haptik built an intelligent v...irtual assistant to automate routine tasks, guide customers, and route complex queries to human agents. The solution achieved an 84% automation rate, resolved 70% of queries end-to-end, and increased website visitor engagement by 10%. Zurich now offers faster, more accessible support to its customers.

Read on →

StarHub - Telecommunications

Haptik's AI chatbot helped StarHub improve customer support across Facebook, WhatsApp, and their website. StarHub wanted to reduce wait times and boost customer experience. The chatbot automated 80% ...of support, handled 3000+ unique intents, and offered 50+ pre-built journeys. In less than 8 months, StarHub's NPS jumped from -40 to +10. The solution cut support wait times by almost half and improved first response times for routine queries.

Read on →

Kotak Life Insurance Company - Insurance

Haptik's Intelligent Virtual Assistant, Kaya, helped Kotak Life Insurance Company make policy purchases easy on WhatsApp. Kotak Life wanted to give customers a simple way to get policy info, ask ques...tions, and buy insurance through chat. Kaya provided 24/7 support, managed 82% of queries without a human agent, and saved 8,000 agent hours. The solution led to an 85% CSAT score and improved customer experience for both new and existing policyholders.

Read on →

Tata Mutual Fund - Financial Services

Haptik's AI-powered chatbot helped Tata Mutual Fund improve customer engagement. Tata Mutual Fund wanted to reduce customer calls and provide fast support on digital channels like WhatsApp. Haptik im...plemented a virtual assistant that resolved 90% of queries end-to-end. The solution led to a 67% reduction in call center queries and a 58% growth in engagement. Customer satisfaction rates increased as the chatbot handled 70% of query flow.

Read on →

Pepperfry - Retail

Pepperfry is a big online store for furniture and home decor in India. They had trouble helping customers quickly with their old phone and email support. They worked with Haptik to make an AI chatbot... called PEP. This chatbot answers questions right away and helps with things like order tracking and refunds. After using the chatbot, Pepperfry handled 100,000 conversations, had a 60% CSAT score, and only 20% of chats needed a human agent. Customers now get help any time of day and are happier with the service.

Read on →

Transforming Customer Experiences with Conversational AI

Video Thumbnail
lightning

Peers used Haptik for engagement management and customer feedback management

Haptik Competitors

Haptik Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.70/5 ★

Read Reviews (333)
Analytics

4.75/5 ★

Read Reviews (93)
Custom Reports

4.75/5 ★

Read Reviews (119)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.70/5 ★

Read Reviews (333)
Analytics

4.75/5 ★

Read Reviews (93)
Custom Reports

4.75/5 ★

Read Reviews (119)

Software Failure Risk Guidance

?

for Haptik

Overall Risk Meter

Low Medium High

Top Failure Risks for Haptik

Jio Haptik Technologies Limited News

Executive
 

Haptik appoints Praful Krishna as chief product officer - Indian Television

Jio Haptik Technologies has appointed Praful Krishna as chief product officer. Krishna will lead the company's strategic vision, focusing on transitioning businesses to the conversation economy and enhancing customer experience. With over 20 years of experience in AI and NLP-driven products, Krishna's leadership is expected to drive Haptik's growth and global leadership in conversational AI.

Read more →
Product
 

Haptik launches affordable AI agents for small businesses via Interakt

Haptik, a Reliance Jio Platforms company, has launched 'AI for All,' offering affordable AI agents for small businesses via Interakt. This initiative enables SMBs to automate customer interactions on WhatsApp and voice calls, starting at Rs 10,000. Powered by Haptiks Agentic AI Platform, it supports 22 Indian languages and aims to onboard 300,000 to 500,000 SMBs within 24 months.

Read more →
Product
 

Haptik Introduces AI for All Initiative To Empower SMBs With Affordable AI Agents

Haptik has launched the 'AI for All' initiative, offering affordable AI agents to SMBs via its Agentic AI Platform and Interakt. This initiative aims to automate business processes like customer query resolution and lead qualification. The platform supports 22 Indian languages and integrates with major CRMs. Haptik plans to onboard 300,000 to 500,000 SMBs in the next two years.

Read more →
Partnership
 

Jio Haptik collaborates with Microsoft Azure Cognitive Services to improve existing Hindi conversational AI models, ETCIO

Jio Haptik has partnered with Microsoft Azure Cognitive Services to enhance its Hindi conversational AI models. This collaboration aims to improve the accuracy of AI-driven interactions in Hindi and Hinglish, significantly reducing human intervention by 80% and increasing localized queries by 2.5 times. The partnership focuses on creating a robust language model that can handle grammatical errors and unstructured sentences, providing seamless multilingual customer experiences.

Read more →

Jio Haptik Technologies Limited Profile

Company Name

Jio Haptik Technologies Limited

Company Website

https://www.haptik.ai/

HQ Location

Reliance Jio Infocomm USA, 3010 Gaylord Pkwy #150, Frisco, TX 75034, United States

Employees

101-250

Social

Facebook Linkedin Twitter

Financials

SERIES B