Pure Chat Overview
This is a summary of the comprehensive capabilities and benefits of Pure Chat based on over 1919 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Pure Chat, Tawk.to, HappyFox Live Chat, Chatlio, Liveperson LiveEngage, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Pure Chat is right for your needs? Our Cuspera AI engine can evaluate how Pure Chat fits your specific business needs, industry, and context. Get your personalized assessment report today.
Pure Chat supports business activities such as:
- Engagement Management
- Helpdesk Management
- Communication Management
- Contact List Management
- Generation Of New Leads
Pure Chat can help you with many business goals, such as Acquire Customers, Enhance Customer Relationships, Increase Sales & Revenue, Improve Internal Communications, Enter New Markets Internationally Or Locally, etc. It can help manage these activities if you use Chat Website E-Mail etc. for these needs. As a solution, Pure Chat's capabilities include Alerts: Popups & Notifications, Personalization, Widgets, etc.
Pure Chat was founded in 2012. Computer Software Vertical is its biggest customer base.
Reviews
"...The software has a very good user interaction and is also a very stable program, so it is unlikely to get caught or error problems...." Peer review by Aitor G
Cuspera Reviews
12 buyers and buying teams have used Cuspera to assess how well Pure Chat solved their Live Chat needs. Cuspera uses 1919 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using Pure Chat.
Use Cases
Peers recommend Engagement Management , Helpdesk Management , Communication Management , as the business use cases that they have been most satisfied while using Pure Chat.
Read Peer Reviews and Expert Experience for Business Use Cases
BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
---|---|---|
Engagement Management with Chat and Website |
4.53/5 ★ |
"...The software has a very good user interaction and is also a very stable program, so it is unlikely to get caught or error problems...." Peer review by Aitor G |
engaging and following up |
4.71/5 ★ |
"...Customize the appearance of the chat to fit your company, add a personal photo so that your customers see that behind your website there are real people, follow up on the satisfaction of your customers, watch your volume and the response time of your agents, provide a chat box in the control panel among other very good things you will find using Pure Chat...." Peer review by William S, Chief Security Officer, Real Estate |
Helpdesk Management with Chat |
3.51/5 ★ |
"...back!. Easy to use for sure, but the support and the help we revived getting started made it a no brainer...." Peer review by Matthew Price, Consumer Goods |
Communication Management with E-Mail, Phone Calls and Chat |
3.58/5 ★ |
"...I like the email who is send every day to have a report of the activity of the day...." Peer review by Administrator |
sending & publishing communications |
3.48/5 ★ |
"...I have found recently, that customers are too impatient to send email or pick up the phone...." Peer review by Sophie Phillips |
tracking & monitoring communications |
3.96/5 ★ |
"...If you decide to take advantage of the CRM portion you ll be able to track emails and receive notifications, connect with prospects and create email templates...." The best free tools for small businesses and entrepreneurs |
PEER EXPERIENCES | |
---|---|
Engagement Management with Chat and Website |
4.53/5 ★ |
"...The software has a very good user interaction and is also a very stable program, so it is unlikely to get caught or error problems...." Peer review by Aitor G |
|
engaging and following up |
4.53/5 ★ |
Helpdesk Management with Chat |
3.51/5 ★ |
"...back!. Easy to use for sure, but the support and the help we revived getting started made it a no brainer...." Peer review by Matthew Price, Consumer Goods |
|
Communication Management with E-Mail, Phone Calls and Chat |
3.58/5 ★ |
"...I like the email who is send every day to have a report of the activity of the day...." Peer review by Administrator |
|
sending & publishing communications |
3.58/5 ★ |
tracking & monitoring communications |
3.58/5 ★ |
27+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1919 insights from peers and experts to help you assess how these Pure Chat use cases fit your Live Chat needs.
Frequently Asked Questions(FAQ)
for Pure Chat
What is Pure Chat?
What is Pure Chat used for?
What are the top features of Pure Chat?
Who uses Pure Chat?
What are Pure Chat alternatives?
Where is Pure Chat located?
Popular Business Setting
for Pure Chat
Top Industries
- Computer Software
- Information Technology and Services
- Education
Popular in
- Small Business
- Mid Market
- Enterprise
Pure Chat Alternatives
Peer and Expert Opinion on Features
for Pure Chat
- Low
- Medium
- High
FEATURES | RATINGS AND REVIEWS |
---|---|
Alerts: popups & Notifications | Read Reviews (85) |
Personalization | Read Reviews (69) |
Widgets | Read Reviews (63) |
Dashboard | Read Reviews (21) |
Recording | Read Reviews (9) |
FEATURES | RATINGS AND REVIEWS |
---|---|
Alerts: popups & Notifications | Read Reviews (85) |
Personalization | Read Reviews (69) |
Widgets | Read Reviews (63) |
Dashboard | Read Reviews (21) |
Recording | Read Reviews (9) |
IT and Other Capabilities
for Pure Chat
- Low
- Medium
- High
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Export | Read Reviews (92) |
Data Import | Read Reviews (131) |
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Export | Read Reviews (92) |
Data Import | Read Reviews (131) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
Email Support | Read Reviews (24) |
Chat Support | Read Reviews (249) |
24/7 Support | Read Reviews (387) |
Phone Support | Read Reviews (47) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
Email Support | Read Reviews (24) |
Chat Support | Read Reviews (249) |
24/7 Support | Read Reviews (387) |
Phone Support | Read Reviews (47) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (5) |
Analytics | Read Reviews (26) |
Custom Reports | Read Reviews (175) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (5) |
Analytics | Read Reviews (26) |
Custom Reports | Read Reviews (175) |
Software Failure Risk Guidance
?for Pure Chat
Overall Risk Meter
Top Failure Risks for Pure Chat
Vendor Profile Details
HQ Location
13835 N Northsight Blvd Suite 205 Scottsdale AZ, 85260
Employees
11-50
Social
Financials
SEED