Pure Chat Overview

This is a summary of the comprehensive capabilities and benefits of Pure Chat based on over 1919 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Pure Chat, Tawk.to, HappyFox Live Chat, Chatlio, Liveperson LiveEngage, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Pure Chat is right for your needs? Our Cuspera AI engine can evaluate how Pure Chat fits your specific business needs, industry, and context. Get your personalized assessment report today.

Pure Chat supports business activities such as:

  • Engagement Management
  • Helpdesk Management
  • Communication Management
  • Contact List Management
  • Generation Of New Leads

Pure Chat can help you with many business goals, such as Acquire Customers, Enhance Customer Relationships, Increase Sales & Revenue, Improve Internal Communications, Enter New Markets Internationally Or Locally, etc. It can help manage these activities if you use Chat Website E-Mail etc. for these needs. As a solution, Pure Chat's capabilities include Alerts: Popups & Notifications, Personalization, Widgets, etc.

Pure Chat was founded in 2012. Computer Software Vertical is its biggest customer base.

Reviews

"...The software has a very good user interaction and is also a very stable program, so it is unlikely to get caught or error problems...." Peer review by Aitor G

Cuspera Reviews

12 buyers and buying teams have used Cuspera to assess how well Pure Chat solved their Live Chat needs. Cuspera uses 1919 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using Pure Chat.

Other priorities:

  • Increase Sales & Revenue
  • Improve Internal Communications
  • Enter New Markets Internationally Or Locally
  • Improve Digital And Social Presence
  • Improve ROI
See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Helpdesk Management , Communication Management , as the business use cases that they have been most satisfied while using Pure Chat.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management with Chat and Website

4.53/5 ★

Read Reviews (67)

"...The software has a very good user interaction and is also a very stable program, so it is unlikely to get caught or error problems...."
engaging and following up

4.71/5 ★

Read Reviews (49)

"...Customize the appearance of the chat to fit your company, add a personal photo so that your customers see that behind your website there are real people, follow up on the satisfaction of your customers, watch your volume and the response time of your agents, provide a chat box in the control panel among other very good things you will find using Pure Chat...."
Helpdesk Management with Chat

3.51/5 ★

Read Reviews (44)

"...back!. Easy to use for sure, but the support and the help we revived getting started made it a no brainer...."
Communication Management with E-Mail, Phone Calls and Chat

3.58/5 ★

Read Reviews (36)

"...I like the email who is send every day to have a report of the activity of the day...."
sending & publishing communications

3.48/5 ★

Read Reviews (33)

"...I have found recently, that customers are too impatient to send email or pick up the phone...."
tracking & monitoring communications

3.96/5 ★

Read Reviews (2)

"...If you decide to take advantage of the CRM portion you ll be able to track emails and receive notifications, connect with prospects and create email templates...."
PEER EXPERIENCES
Engagement Management with Chat and Website

4.53/5 ★

Read Reviews (67)

"...The software has a very good user interaction and is also a very stable program, so it is unlikely to get caught or error problems...." Peer review by Aitor G
engaging and following up

4.53/5 ★

Read Reviews (49)

Helpdesk Management with Chat

3.51/5 ★

Read Reviews (44)

"...back!. Easy to use for sure, but the support and the help we revived getting started made it a no brainer...." Peer review by Matthew Price, Consumer Goods
Communication Management with E-Mail, Phone Calls and Chat

3.58/5 ★

Read Reviews (36)

"...I like the email who is send every day to have a report of the activity of the day...." Peer review by Administrator
sending & publishing communications

3.58/5 ★

Read Reviews (33)

tracking & monitoring communications

3.58/5 ★

Read Reviews (2)

27+ more Business Use Cases

Our AI advisor, Wyz, harnessed 1919 insights from peers and experts to help you assess how these Pure Chat use cases fit your Live Chat needs.

Frequently Asked Questions(FAQ)

for Pure Chat

What is Pure Chat?

Pure Chat is a live chat software for businesses. It is the easiest and fastest way to add live chat to the website. It helps to acquire customers and increase sales and revenue.

What is Pure Chat used for?

Pure Chat is a Live Chat Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Engagement Management, Helpdesk Management and Communication Management .

What are the top features of Pure Chat?

Alerts: popups & Notifications, Personalization and Widgets are some of the top features of Pure Chat.

Who uses Pure Chat?

Pure Chat is used by Computer Software, Information Technology And Services and Education among other industries.

What are Pure Chat alternatives?

Tawk.To, HappyFox Live Chat, Chatlio and Liveperson LiveEngage are popular alternatives for Pure Chat.

Where is Pure Chat located?

Pure Chat is headquartered at 13835 N Northsight Blvd Suite 205 Scottsdale AZ, 85260.

Popular Business Setting

for Pure Chat

Top Industries

  • Computer Software
  • Information Technology and Services
  • Education

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used Pure Chat to Acquire customers and Enhance customer relationships

Peer and Expert Opinion on Features

for Pure Chat

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Alerts: popups & Notifications

2.30/5 ★

Read Reviews (85)
Personalization

3.79/5 ★

Read Reviews (69)
Widgets

3.60/5 ★

Read Reviews (63)
Dashboard

3.54/5 ★

Read Reviews (21)
Recording

4.34/5 ★

Read Reviews (9)
FEATURES RATINGS AND REVIEWS
Alerts: popups & Notifications

2.30/5 ★

Read Reviews (85)
Personalization

3.79/5 ★

Read Reviews (69)
Widgets

3.60/5 ★

Read Reviews (63)
Dashboard

3.54/5 ★

Read Reviews (21)
Recording

4.34/5 ★

Read Reviews (9)

IT and Other Capabilities

for Pure Chat

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.36/5 ★

Read Reviews (92)
Data Import

3.90/5 ★

Read Reviews (131)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.36/5 ★

Read Reviews (92)
Data Import

3.90/5 ★

Read Reviews (131)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.55/5 ★

Read Reviews (24)
Chat Support

4.52/5 ★

Read Reviews (249)
24/7 Support

4.44/5 ★

Read Reviews (387)
Phone Support

4.17/5 ★

Read Reviews (47)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.55/5 ★

Read Reviews (24)
Chat Support

4.52/5 ★

Read Reviews (249)
24/7 Support

4.44/5 ★

Read Reviews (387)
Phone Support

4.17/5 ★

Read Reviews (47)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.09/5 ★

Read Reviews (5)
Analytics

4.73/5 ★

Read Reviews (26)
Custom Reports

3.88/5 ★

Read Reviews (175)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.09/5 ★

Read Reviews (5)
Analytics

4.73/5 ★

Read Reviews (26)
Custom Reports

3.88/5 ★

Read Reviews (175)

Software Failure Risk Guidance

?

for Pure Chat

Overall Risk Meter

Low Medium High

Top Failure Risks for Pure Chat

Vendor Profile Details

Company Name

Pure Chat

Company Website

https://purechat.com/

Year Founded

2012

HQ Location

13835 N Northsight Blvd Suite 205 Scottsdale AZ, 85260

Employees

11-50

Social

Financials

SEED