Overview: Pure Chat and Smartsupp as Live Chat Category solutions.

Pure Chat stands out for large-scale enterprises with extensive support features, whereas Smartsupp targets smaller businesses with a user-friendly interface. While Pure Chat emphasizes diverse communication management, Smartsupp provides a simplistic approach. Both enhance customer engagement, yet Pure Chat is preferred for complex operations, while Smartsupp is favored in tech-driven environments. Optimal for large entities, Pure Chat excels in global reach. Smartsupp, with its nimble structure, caters well to small businesses focused on customer acquisition.

Pure Chat: Pure Chat is a live chat software for small to mid-sized teams offering unlimited chats. It is the preferred solution for businesses seeking efficient customer communication.

Smartsupp: Smartsupp assists in driving online sales by turning webshop visitors into loyal customers. Live chat and AI chatbots enhance customer interaction and lead generation.

Pure Chat and Smartsupp: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Pure Chat focuses on engagement management and helpdesk management, offering robust tools for communication. read more →

Smartsupp emphasizes contact list management and engagement management in a simplified manner. read more →

Business Goals

Pure Chat assists in acquiring customers and enhancing customer relationships, suitable for businesses aiming for international market entries. read more →

Smartsupp prioritizes increasing sales and customer acquisition, perfect for small businesses scaling operations. read more →

Core Features

The standout features of Pure Chat include data export and integration, providing extensive reports and analytics. read more →

Smartsupp features custom reports and ease of migration, appealing to users looking for simplified data handling. read more →

Vendor Support

Vendor support for Pure Chat includes 24/7 support with chat and email being the most accessible formats. read more →

Smartsupp offers 24/7 support with an emphasis on chat support, catering to users needing reliable assistance. read more →

Segments and Industries

Pure Chat sees extensive use in large enterprises, and is favored in IT and educational sectors. read more →

Smartsupp is predominantly used by large enterprises and internet companies. read more →

Operational Alignment

Pure Chat aligns with large-scale operations and complex workflows, aiding international growth. read more →