Olark: Use-Cases, Insights and Reviews | 2025 Cuspera

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Olark: Live Chat Software for Sales and Customer Support

App Partner

Olark Overview

Olark addresses the challenge of engaging website visitors by offering accessible live chat and chatbot software. It facilitates real-time communication for sales, marketing, and customer support teams. Olark's platform integrates practical AI to enhance interaction quality, ensuring that businesses can effectively respond to customer inquiries. The software supports multiple communication methods, making it adaptable to various business needs. Olark's design prioritizes accessibility, allowing seamless integration with existing systems. This tool is essential for businesses aiming to improve customer engagement and streamline support processes directly on their websites.

Use Cases

Customers recommend Engagement Management, Helpdesk Management, Communication Management, as the business use cases that they have been most satisfied with while using Olark.

Other use cases:

Customer Feedback Management
Collaboration
Contact List Management
Generation Of New Leads
Lead Engagement
Training & Onboarding
Workflow Management

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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Olark.

Other priorities:

Increase Sales & Revenue
Improve ROI
Improve Internal Communications
Scale Best Practices
Enter New Markets Internationally Or Locally
Improve Brand Engagement
Improve Digital And Social Presence
Improve Stakeholder Relations
Build Brand Awareness

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Olark Use-Cases and Business Priorities: Customer Satisfaction Data

Olark works with different mediums / channels such as Chat. Website. and E-Mail.

Olark's features include Personalization, Alerts: Popups & Notifications, Widgets, etc. and Olark support capabilities include Email Support, Phone Support, Chat Support, etc. also Olark analytics capabilities include Analytics, and Custom Reports.

Reviews

"Olark has become an integral part of our marketing. We spend some substantial sums on marketing whether it be through advertising, whether it be through promotions…Olark provides a major linchpin between all of the activities designed to get them on...to our website and [talking to] us" - Harold Baldry

Olark, Helpcrunch, SurveyMethods, Simplesat, Delighted platform, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Olark offers accessible live chat and chatbot software for sales, marketing, and customer support. Customers can start engaging through their website today.

Popular Business Setting

for Olark

Top Industries

Education
Computer Software
Hospital & Health Care

Popular in

Small Business
Mid Market
Enterprise

Olark is popular in Education, Computer Software, and Hospital & Health Care and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Olark Use Cases

Why is Olark the best choice for Engagement Management?

Olark enables businesses to engage with website visitors in real time through live chat. The system allows for follow-up communication with customers after the chat session ends. However, customization options for customer interactions are limited.

"...Olark has been specifically used by my organization as a tool to interact extensively with customers - answering questions about our website, services we offer, job opportunities, recruiting a larger customer base, and helping folks navigate our website...." Peer review by Consultant in Customer Service

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How does Olark address your Helpdesk Management Challenges?

Olark provides basic help desk functionality through a simple chat interface, offering a cost-effective solution for handling customer inquiries. The chat functionality allows agents to interact with multiple customers simultaneously, reducing call center volume and lowering support costs. Olark's functionality is limited as it lacks full-blown help desk features and integration capabilities.

"...Olark provide a simplest helpdesk software for us...." Peer review by Kurt Y., Senior Web Developer, Information Technology and Services

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Why is Olark the best choice for Communication Management?

Olark enables businesses to manage customer communication through live chat, enhancing customer experience by providing real-time support and answering questions directly on the website. The platform offers features such as automated messages, team management, real-time reporting, and searchable transcripts. Olark lacks predefined messages, interactions, and guest tracking, requiring manual management of customer inquiries.

"...Olark makes live chat management easy, with features like chat activity monitoring, message routing, per-agent chat limits, and canned responses to keep your team aligned and on track. ..." Live Chat Management Features

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What Are the key features of Olark for Customer Feedback Management?

Olark enables businesses to gather customer feedback through live chat interactions. It provides tools to track customer satisfaction, identify common inquiries, and enhance product and service offerings. Limitations exist in that the customer satisfaction survey functionality is limited to post-chat interactions.

"...If you want to have the option to chat on your company website and keep track of those chats, the customer's satisfaction, your employees' capabilities and the repetition of certain inquiries, Olark can truly help your business...." Peer review by Representative in Sales

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What solutions does Olark provide for Collaboration?

Olark enables collaboration and communication through its chat functionality, which includes a user-friendly interface. A key feature is screen sharing, which allows users to view and interact with the customer's screen, providing real-time support. Olark's collaboration features are limited by the absence of a screen sharing option in some instances.

"...You can know what part of the web they are visiting, their operating system, their browser and even share a screen to help in a direct way...." Peer review by Verified Reviewer, Internet

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41+ more Business Use Cases

10 buyers and buying teams have used Cuspera to assess how well Olark solved their Live Chat needs. Cuspera uses 4020 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Harold Baldry Owner HBA Learning Centres	Olark has become an integral part of our marketing. We spend some substantial sums on marketing whether it be through advertising, whether it be through promotions…Olark provides a major linchpin between all of the activities designed to get them onto our website and [talking to] us Testimonial By Harold Baldry
Justin Jaksha VP of Marketing Remedy	Remedy’s core values are easy access and really excellent experience, and Olark is a big enabler for that. Olark helps give our patients easy access, which is one of the things they want, and they’ve rewarded us with as many or more 5 star reviews than any of our competitors in the area. Olark cert...ainly deserves some credit for that. Testimonial By Justin Jaksha
Julie Bond Co-Founder Yoga Ed	Our website is our storefront. Olark is the way for the staff in our store to engage with the person who’s coming in to figure out what’s on the shelf, learn more, and find their size. Testimonial By Julie Bond

CUSTOMERS	TESTIMONIALS
Harold Baldry Owner HBA Learning Centres	Olark has become an integral part of our marketing. We spend some substantial sums on marketing whether it be through advertising, whether it be through promotions…Olark provides a major linchpin between all of the activities designed to get them onto our website and [talking to] us Testimonial By Harold Baldry
Justin Jaksha VP of Marketing Remedy	Remedy’s core values are easy access and really excellent experience, and Olark is a big enabler for that. Olark helps give our patients easy access, which is one of the things they want, and they’ve rewarded us with as many or more 5 star reviews than any of our competitors in the area. Olark cert...ainly deserves some credit for that. Testimonial By Justin Jaksha
Julie Bond Co-Founder Yoga Ed	Our website is our storefront. Olark is the way for the staff in our store to engage with the person who’s coming in to figure out what’s on the shelf, learn more, and find their size. Testimonial By Julie Bond

Case Studies

Education

CASE STUDY Yoga Ed

Yoga Ed uses Olark to engage customers and reduce emails by 50%. They provide online training for teachers globally. Olark's features like chat routing and automated greetings help them connect with ...customers. They also use Salesforce integration to manage customer profiles. Live chat helps them make business decisions and improve B2B sales.

Education

CASE STUDY Zack Academy

Zack Academy used Olark to improve customer service. They saw 4.5 times more conversions with live chat. Their team is small but efficient. They handle 70% sales and 30% customer service through chat.... Olark helped them scale without growing their team.

CASE STUDY VPS Underfloor Heating

VPS Underfloor Heating uses Olark live chat to help customers. They are a small company in Scotland. They use Olark to answer simple questions quickly. This frees up time for more important calls. Th...ey also use the Cart Saver feature to see customer carts in real-time. This helps them offer discounts and close sales. They saw fewer phone calls and emails after using Olark.

Education

CASE STUDY The Career Center at University of Virginia

The Career Center at the University of Virginia needed a way to reach students for career guidance without adding stress. The center was located far from most students, making visits difficult. They ...chose Olark for its simplicity and ease of use. Olark's features like co-browsing and chat routing helped advisors assist students efficiently. Within the first month, over 30 advisors used Olark, logging almost 400 chats. Olark accounted for up to half of the center's one-on-one student engagements.

Manufacturing

CASE STUDY Palmer Johnson Power Systems (PJ Power)

Palmer Johnson Power Systems (PJ Power) wanted to enter the e-commerce space and noticed competitors using live chat. They chose Olark live chat for its features and Salesforce integration. PJ Power ...saw sales grow from $1,830 in January to $103,075 in June. They averaged 250 chats per month, with a peak of 282 in June. Olark's features like Shortcuts and Groups helped streamline customer service, leading to over $258K in sales in six months.

Government Administration

CASE STUDY Vancouver, Canada’s 311 center

The City of Vancouver's 311 center used Olark live chat to handle service requests. Initially, they used it for an elections project, then expanded it for a vacancy tax policy. The chat became popula...r with both customers and agents. They saw a 100% increase in chat volume monthly, reaching 5,000 interactions. Olark's features like reporting and pre-chat surveys helped improve service. The chat now handles 10% of daily inquiries, modernizing their customer service approach.

Frequently Asked Questions(FAQ)

for Olark

What is Olark?

Olark is a live chat software for sales, marketing, and customer support on the website. It helps to chat in real-time, organize customer data, leverage customer data to optimize products and services. It helps to acquire customers and increase sales and revenue.

Olark features include customized chatbox that's visually consistent with the rest of the website, save time with automation by greeting customers automatically, sending custom messages based on visitor behavior, route chats to the right department, and more. It’s detailed live chat reports update in real-time, that helps to monitor chat volume, customer satisfaction, and agent activity to make smart staffing and prioritization decisions.

What is Olark used for?

Olark is a Live Chat Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Engagement Management, Helpdesk Management and Communication Management .