Olark: Product updates, Customer stories, and Insights | 2026 Cuspera

Name: Olark
Brand: Olark
Rating: 4.5 (4020 reviews)

4.5 5

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(4020)

Customer stories

Adler University wanted to improve their lead qualification process for their master's and doctoral programs. They were dissatisfied with a third-party call center and chose Olark live chat for better engagement. Adler integrated Olark with Salesforce to track student records and chat history. Since implementing Olark, they have seen higher quality leads and increased enrollment. They converted 141 contacts into leads and supported 290 existing students. The chat system allows quick connection to resources, improving qualification and conversion rates.
FeneTech, a software company for the fenestration industry, used Olark's live chat on WordPress to reach new ERP leads worth hundreds of thousands of dollars. They integrated Olark into their websites, using features like automation rules and offline forms to capture valuable leads. The chat system allowed them to engage with prospects more personally, leading to better information sharing. Olark's transcripts and reports helped FeneTech improve their lead performance and build relationships in the ERP industry.
Landmark Properties, a real estate firm specializing in student housing, switched from Facebook Messenger to Olark for better communication with prospective residents. They used Olark's personalization and tracking features to capture leads and convert them into leases. In one fiscal quarter, 14 leads were directly attributed to Olark, and at one property, 50% of Olark leads signed a lease. The company plans to implement Olark across all properties due to its success.
Kennolyn Camps used Olark's live chat to reduce phone calls and capture more leads. They wanted an alternative to phone support and a way to handle multiple inquiries at once. After seeing Olark on another camp's site, they decided to try it. Olark's features like Hubspot integration and pre-chat forms helped them capture leads and automate responses. As a result, they spent more time with campers and tracked leads effectively.
Creative Bag, a family-owned packaging retailer in Toronto, used Olark CoPilot to automate customer support. Before using Olark, their phones were constantly ringing. They implemented Olark's live chat and later added CoPilot to handle repetitive questions. CoPilot now manages 75-80% of chats, freeing up time for their main support agent. This automation allows Creative Bag to provide quick and personalized responses, improving customer service efficiency.
Sterlitech needed a live chat tool to communicate with customers. They chose Olark for its user-friendly interface and features like Shortcuts. Sterlitech uses Olark with Salesforce to manage customer interactions. This integration helps them respond quickly to offline queries. Olark's features allow Sterlitech to connect customers with technical experts. This builds strong relationships and sets them apart in the filtration industry.

Product Business Settings

Olark is popular in Education, Computer Software, and Hospital & Health Care industries and is widely used by Small Business, Mid Market, and Enterprise.

Integrations

CRM

Marketing Automation

Help Desk

Project Management

Olark Product Overview

Olark addresses the challenge of engaging website visitors by offering accessible live chat and chatbot software. It facilitates real-time communication for sales, marketing, and customer support teams. Olark's platform integrates practical AI to enhance interaction quality, ensuring that businesses can effectively respond to customer inquiries. The software supports multiple communication methods, making it adaptable to various business needs. Olark's design prioritizes accessibility, allowing seamless integration with existing systems. This tool is essential for businesses aiming to improve customer engagement and streamline support processes directly on their websites.

How satisfied the customers are with Olark use-cases

Reviews

"We use Olark to see what types of questions are being asked, and what kind of responses visitors are getting to coach advisors on best practices. From there, we can see what language people are using and improve communication to get visitors the ans...wers they need before they ask for it." - John Logan

"In the first 3 months [of using Olark], we helped over 10,000 students. Because campus was closed [due to COVID-19], there was no one to answer [students’] questions without Olark. We would’ve been dead in the water without Olark when we closed camp...us. Student services were shut down, but we were able to get student services back up and running remotely within a week with Olark." - Jason Dudley

Olark Customer Insights, Testimonials and Case Studies

How efficiently Does Olark manage your Engagement Management?

Olark enables businesses to engage with website visitors in real time through live chat. The system allows for follow-up communication with customers after the chat session ends. However, customization options for customer interactions are limited.

"...A really great tool that sits on our site and never misses an opportunity to engage with visitors, even when we're not available...." Peer review by David G, VP, Sales & Marketing, Internet

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Why is Olark the best choice for Helpdesk Management?

Olark provides basic help desk functionality through a simple chat interface, offering a cost-effective solution for handling customer inquiries. The chat functionality allows agents to interact with multiple customers simultaneously, reducing call center volume and lowering support costs. Olark's functionality is limited as it lacks full-blown help desk features and integration capabilities.

"...This program is really simple to use for help desk applications...." Peer review by Josephine-Marie M., It help, Computer & Network Security

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What solutions does Olark provide for Communication Management?

Olark enables businesses to manage customer communication through live chat, enhancing customer experience by providing real-time support and answering questions directly on the website. The platform offers features such as automated messages, team management, real-time reporting, and searchable transcripts. Olark lacks predefined messages, interactions, and guest tracking, requiring manual management of customer inquiries.

"...Customization of the bot can help in proactive communication by sending contextual messages at the right time...." Live Chat The Ultimate Customer Engagement Tool

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What Are the key features of Olark for Customer Feedback Management?

Olark enables businesses to gather customer feedback through live chat interactions. It provides tools to track customer satisfaction, identify common inquiries, and enhance product and service offerings. Limitations exist in that the customer satisfaction survey functionality is limited to post-chat interactions.

"...It's improving customer satisfaction and therefore, sales...." Peer review by Praveen K, Business Development Manager- North India, Information Technology and Services

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What benefits does Olark offer for Collaboration?

What is Olark?

Olark is a live chat software for sales, marketing, and customer support on the website. It helps to chat in real-time, organize customer data, leverage customer data to optimize products and services. It helps to acquire customers and increase sales and revenue.

Olark features include customized chatbox that's visually consistent with the rest of the website, save time with automation by greeting customers automatically, sending custom messages based on visitor behavior, route chats to the right department, and more. It’s detailed live chat reports update in real-time, that helps to monitor chat volume, customer satisfaction, and agent activity to make smart staffing and prioritization decisions.

What is Olark used for?

Olark is a Live Chat Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Engagement Management, Helpdesk Management and Communication Management .

What are the top features of Olark?

Personalization, Alerts: popups & Notifications and Widgets are some of the top features of Olark.

Who uses Olark?

Olark is used by Education, Computer Software and Hospital & Health Care among other industries.

What are Olark alternatives?

Helpcrunch, SurveyMethods, Simplesat and Delighted Platform are popular alternatives for Olark.

Where is Olark located?

Olark is headquartered at 427 N Tatnall St #63602 Wilmington, DE 19801 .

10 buyers and buying teams have used Cuspera to assess how well Olark solved their Live Chat needs. Cuspera uses 4020 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

CUSTOMERS	TESTIMONIALS
John Logan Knight Marketing Agency representing ASU Prep Digital	We use Olark to see what types of questions are being asked, and what kind of responses visitors are getting to coach advisors on best practices. From there, we can see what language people are using and improve communication to get visitors the answers they need before they ask for it. Testimonial By John Logan
Jason Dudley Chief Information Officer Florida SouthWestern State College	In the first 3 months [of using Olark], we helped over 10,000 students. Because campus was closed [due to COVID-19], there was no one to answer [students’] questions without Olark. We would’ve been dead in the water without Olark when we closed campus. Student services were shut down, but we were a...ble to get student services back up and running remotely within a week with Olark. Testimonial By Jason Dudley
Harold Baldry Owner HBA Learning Centres	Olark has become an integral part of our marketing. We spend some substantial sums on marketing whether it be through advertising, whether it be through promotions…Olark provides a major linchpin between all of the activities designed to get them onto our website and [talking to] us Testimonial By Harold Baldry

CUSTOMERS	TESTIMONIALS
John Logan Knight Marketing Agency representing ASU Prep Digital	We use Olark to see what types of questions are being asked, and what kind of responses visitors are getting to coach advisors on best practices. From there, we can see what language people are using and improve communication to get visitors the answers they need before they ask for it. Testimonial By John Logan
Jason Dudley Chief Information Officer Florida SouthWestern State College	In the first 3 months [of using Olark], we helped over 10,000 students. Because campus was closed [due to COVID-19], there was no one to answer [students’] questions without Olark. We would’ve been dead in the water without Olark when we closed campus. Student services were shut down, but we were a...ble to get student services back up and running remotely within a week with Olark. Testimonial By Jason Dudley
Harold Baldry Owner HBA Learning Centres	Olark has become an integral part of our marketing. We spend some substantial sums on marketing whether it be through advertising, whether it be through promotions…Olark provides a major linchpin between all of the activities designed to get them onto our website and [talking to] us Testimonial By Harold Baldry