Olark Overview
Olark offers accessible live chat and chatbot software for sales, marketing, and customer support. Customers can start engaging through their website today.
Use Cases
Customers recommend Engagement Management, Helpdesk Management, Communication Management, as the business use cases that they have been most satisfied with while using Olark.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Olark.
Olark Use-Cases and Business Priorities: Customer Satisfaction Data
Olark works with different mediums / channels such as Chat, Website, and E-Mail,
Olark's features include Personalization, Alerts: Popups & Notifications, Widgets, etc.
Reviews
"Olark has been really helpful and successful. I was having this concern of, “what am I missing; who is trying to get in touch with me?” For me, Olark has alleviated this big concern when all of this started. It has filled the need and I can see how ...moving forward, Olark will continue to be helpful once this all ends." - Leslie McCaffery
Olark, Userlike, SnapEngage, Pure Chat, Freshdesk Messaging, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Olark
Top Industries
- Education
- Computer Software
- Hospital & Health Care
Popular in
- Small Business
- Mid Market
- Enterprise
Olark is popular in Education, Computer Software, and Hospital & Health Care and is widely used by Small Business, Mid Market, and Enterprise.
Comprehensive Insights on Olark Use Cases
What makes Olark ideal for Engagement Management?
What solutions does Olark provide for Helpdesk Management?
What Are the key features of Olark for Communication Management?
How does Olark address your Customer Feedback Management Challenges?
What benefits does Olark offer for Collaboration?
41+ more Business Use Cases
10 buyers and buying teams have used Cuspera to assess how well Olark solved their Live Chat needs. Cuspera uses 4020 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
Customer Testimonials
CUSTOMERS | TESTIMONIALS |
---|---|
Olark has been really helpful and successful. I was having this concern of, “what am I missing; who is trying to get in touch with me?” For me, Olark has alleviated this big concern when all of this started. It has filled the need and I can see how moving forward, Olark will continue to be helpful ...once this all ends. |
|
In the first 3 months [of using Olark], we helped over 10,000 students. Because campus was closed [due to COVID-19], there was no one to answer [students’] questions without Olark. We would’ve been dead in the water without Olark when we closed campus. Student services were shut down, but we were a...ble to get student services back up and running remotely within a week with Olark. |
|
We wanted a way to help our students out quickly when the need arose. Olark gives students a direct line to us and our services that is much more up-to-date than placing a phone call. Testimonial By Nathan Hunsaker |
CUSTOMERS | TESTIMONIALS |
---|---|
Leslie McCaffery Admissions Director Seabury |
Olark has been really helpful and successful. I was having this concern of, “what am I missing; who is trying to get in touch with me?” For me, Olark has alleviated this big concern when all of this started. It has filled the need and I can see how moving forward, Olark will continue to be helpful ...once this all ends. |
Jason Dudley Chief Information Officer Florida SouthWestern State College |
In the first 3 months [of using Olark], we helped over 10,000 students. Because campus was closed [due to COVID-19], there was no one to answer [students’] questions without Olark. We would’ve been dead in the water without Olark when we closed campus. Student services were shut down, but we were a...ble to get student services back up and running remotely within a week with Olark. |
Nathan Hunsaker Associate Director of Technology and Data UVA |
We wanted a way to help our students out quickly when the need arose. Olark gives students a direct line to us and our services that is much more up-to-date than placing a phone call. Testimonial By Nathan Hunsaker |
Case Studies
COMPANY | INDUSTRY | CASE STUDIES |
---|---|---|
Hospital & Health Care
|
Hospital & Health Care |
Case Study RemedyRead More |
Education
|
Education |
Case Study Florida SouthWestern State CollegeRead More |
Education
|
Education |
Case Study Yoga EdRead More |
Frequently Asked Questions(FAQ)
for Olark
What is Olark?
Olark is a live chat software for sales, marketing, and customer support on the website. It helps to chat in real-time, organize customer data, leverage customer data to optimize products and services. It helps to acquire customers and increase sales and revenue.
Olark features include customized chatbox that's visually consistent with the rest of the website, save time with automation by greeting customers automatically, sending custom messages based on visitor behavior, route chats to the right department, and more. It’s detailed live chat reports update in real-time, that helps to monitor chat volume, customer satisfaction, and agent activity to make smart staffing and prioritization decisions.
What is Olark used for?
What are the top features of Olark?
Who uses Olark?
What are Olark alternatives?
Where is Olark located?
Olark Competitors
Olark Features
- Low
- Medium
- High
FEATURE | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (2) |
Analytics | Read Reviews (107) |
Custom Reports | Read Reviews (421) |
CAPABILITIES | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (2) |
Analytics | Read Reviews (107) |
Custom Reports | Read Reviews (421) |
Software Failure Risk Guidance
?for Olark
Overall Risk Meter
Top Failure Risks for Olark
Olark Profile
HQ Location
427 N Tatnall St #63602 Wilmington, DE 19801
Employees
11-50
Social
Financials
SEED