Infobip Overview
This is a summary of the comprehensive capabilities and benefits of Infobip based on over 641 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Infobip, LINK Mobility, Notificare, OpenBack, Upland Localytics, etc., all belong to a category of solutions that help Mobile Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Infobip is right for your needs? Our Cuspera AI engine can evaluate how Infobip fits your specific business needs, industry, and context. Get your personalized assessment report today.
Infobip supports business activities such as:
- Engagement Management
- Communication Management
- Customer Feedback Management
- Training & Onboarding
- Loyalty Management
Infobip can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Enter New Markets Internationally Or Locally, Increase Sales & Revenue, Scale Best Practices, etc. It can help manage these activities if you use Text SMS Chat and Phone Calls for these needs. As a solution, Infobip's capabilities include Personalization, and Alerts: Popups & Notifications.
Infobip Computer Software Vertical is its biggest customer base.
Reviews
"...Engage customers in a relevant, timely, and personal way - over any communication channel they want. ..." Goodbye generic messaging, hello contextual communications
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Infobip solved their Mobile Marketing needs. Cuspera uses 641 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Mobile Marketing needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Infobip.
Use Cases
Peers recommend Engagement Management , Communication Management , Customer Feedback Management , as the business use cases that they have been most satisfied while using Infobip.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management with Text SMS |
4.90/5 ★ |
"...Engage customers in a relevant, timely, and personal way - over any communication channel they want. ..." Goodbye generic messaging, hello contextual communications |
| engaging and following up |
4.89/5 ★ |
"...Engage clients over the most popular channels from SMS, email and voice, to chat apps. ..." Finance |
| Communication Management with Text SMS, Chat and Phone Calls |
4.63/5 ★ |
"...We integrate and manage the latest messaging channels including SMS, Facebook Messenger, WhatsApp and Viber - into a single platform. ..." Solutions Archive |
| sending & publishing communications |
4.31/5 ★ |
"...The way to send messages in a quick and reliable way...." Peer review by User |
| Customer Feedback Management with Chat and Phone Calls |
4.64/5 ★ |
"...It s not so hard to increase your customers satisfaction...." WhatsApp Business |
| measuring net promoter score |
4.35/5 ★ |
"...Adding WhatsApp as a customer service channel proved to be a tremendous success we increased our NPS score by 19% and reduced the costs associated with our contact center by 10-fold...." WhatsApp Business |
| measuring customer satisfaction |
4.29/5 ★ |
"...Improve customer satisfaction by responding anywhere, any time...." Great Customer Service Starts With Knowing Your Customer |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management with Text SMS |
4.90/5 ★ |
"...Engage customers in a relevant, timely, and personal way - over any communication channel they want. ..." Goodbye generic messaging, hello contextual communications |
|
| engaging and following up |
4.90/5 ★ |
| Communication Management with Text SMS, Chat and Phone Calls |
4.63/5 ★ |
"...We integrate and manage the latest messaging channels including SMS, Facebook Messenger, WhatsApp and Viber - into a single platform. ..." Solutions Archive |
|
| sending & publishing communications |
4.63/5 ★ |
| Customer Feedback Management with Chat and Phone Calls |
4.64/5 ★ |
"...It s not so hard to increase your customers satisfaction...." WhatsApp Business |
|
| measuring net promoter score |
4.64/5 ★ |
| measuring customer satisfaction |
4.64/5 ★ |
24+ more Business Use Cases
Our AI advisor, Wyz, harnessed 641 insights from peers and experts to help you assess how these Infobip use cases fit your Mobile Marketing needs.
Frequently Asked Questions(FAQ)
for Infobip
What is Infobip used for?
What are the top features of Infobip?
Who uses Infobip?
What are Infobip alternatives?
Where is Infobip located?
Popular Business Setting
for Infobip
Top Industries
- Computer Software
- Retail
Popular in
- Enterprise
- Mid Market
- Large Enterprise
Peers used Infobip to Enhance customer relationships and Acquire customers
Infobip Alternatives
Peer and Expert Opinion on Features
for Infobip
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (59) |
| Alerts: popups & Notifications | Read Reviews (16) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (59) |
| Alerts: popups & Notifications | Read Reviews (16) |
IT and Other Capabilities
for Infobip
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (18) |
| Data Export | Read Reviews (9) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (18) |
| Data Export | Read Reviews (9) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (80) |
| Email Support | Read Reviews (18) |
| Chat Support | Read Reviews (9) |
| Phone Support | Read Reviews (8) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (80) |
| Email Support | Read Reviews (18) |
| Chat Support | Read Reviews (9) |
| Phone Support | Read Reviews (8) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Custom Reports | Read Reviews (22) |
| Analytics | Read Reviews (8) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Custom Reports | Read Reviews (22) |
| Analytics | Read Reviews (8) |
Software Failure Risk Guidance
?for Infobip
Overall Risk Meter
Top Failure Risks for Infobip
Vendor Profile Details
Company Name
Infobip
Company Website
https://www.infobip.com/HQ Location
London, England
Employees
1001-5000
Social
Financials
PRIVATE
Get a personalised risk report for Infobip
See Sample Risk ReportTell us more about yourself so that we can personalise incidents for your location, industry etc.
Connect to vendor request
Infobip may get in touch with you regarding your request.
Request Custom Quote
Infobip will get in touch with you regarding your request.