Infobip Overview
Infobip addresses the challenge of fragmented customer engagement with its omnichannel marketing platform. It simplifies communication by enabling businesses to connect with customers through email, SMS, chatbots, and custom solutions via APIs. This platform is designed to enhance customer interaction across various channels, ensuring seamless communication and improved customer journeys. Infobip's drag-and-drop interface allows for easy creation of personalized campaigns, fostering stronger customer relationships and loyalty. The platform also supports secure customer interactions and provides tools for user authentication, enhancing trust and security. Infobip's solutions are scalable, catering to diverse industry needs, from banking to healthcare, and offer real-time support and insights. This positions businesses to achieve higher ROI by optimizing customer engagement and satisfaction.
Use Cases
Customers recommend Engagement Management, Communication Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Infobip.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Infobip.
Infobip Use-Cases and Business Priorities: Customer Satisfaction Data
Infobip works with different mediums / channels such as Text SMS. Chat. and Phone Calls.
Infobip's features include Personalization, and Alerts: Popups & Notifications. and Infobip support capabilities include 24/7 Support, Email Support, Chat Support, etc. also Infobip analytics capabilities include Custom Reports, and Analytics.
Reviews
"...Unique reports give us much more detail around our campaigns and engagement processes...." Peer review by Bojan sturm, International Print and Telemarketing Director, Studio Moderna
Peer review evidence (same sources as the product rating summary)
"...Answers has been a huge game-changer that has enabled HFC Bank to have more customer interactions...." The Intelligent Chatbot Building Platform
"...We integrate and manage the latest messaging channels including SMS, Facebook Messenger, WhatsApp and Viber - into a single platform. ..." Solutions Archive
"...Significantly reduce customer support costs, while increasing customer satisfaction with an AI chatbot that can recognize customer intent, instantly provide information, on any channel, and never takes a day off. ..." The Intelligent Chatbot Building Platform
Infobip, Attentive, ChurnZero, Onesignal, Airship, etc., all belong to a category of solutions that help Mobile Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Infobip, the best omnichannel marketing platform, engages customers with drag-and-drop email, SMS, and chatbots. Custom solutions are built using top-tier APIs.
Popular Business Setting
for Infobip
Top Industries
- Computer Software
- Retail
Popular in
- Enterprise
- Mid Market
- Large Enterprise
Infobip is popular in Computer Software, and Retail, and is widely used by Enterprise, Mid Market, and Large Enterprise.
Infobip Customer wins, Customer success stories, Case studies
How can Infobip optimize your Engagement Management Workflow?
How does Infobip facilitate Communication Management?
What Are the key features of Infobip for Customer Feedback Management?
What solutions does Infobip provide for Onboarding?
How can Infobip enhance your Loyalty Management process?
11 buyers and buying teams have used Cuspera to assess how well Infobip solved their Mobile Marketing needs. Cuspera uses 641 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Mobile Marketing needs.
Start sending SMS messages to your customers with Infobip
Frequently Asked Questions(FAQ)
for Infobip
What is Infobip used for?
What are the top features of Infobip?
Who uses Infobip?
What are Infobip alternatives?
Where is Infobip located?
Peers used Infobip for engagement management and communication management
Infobip Competitors
Infobip Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Custom Reports | Read Reviews (22) |
| Analytics | Read Reviews (8) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Custom Reports | Read Reviews (22) |
| Analytics | Read Reviews (8) |
Infobip Integrations
Infobip integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Infobip
Software Failure Risk Guidance
?for Infobip
Overall Risk Meter
Top Failure Risks for Infobip
Infobip Ltd. News
Consistently recognised: Infobip named a Leader in Gartner Magic Quadrant for CPaaS again
Infobip has been named a Leader in the 2026 Gartner Magic Quadrant for Communications Platform-as-a-Service (CPaaS) for the fourth consecutive year. The company is recognized for its Completeness of Vision, highlighting its consistent innovation in AI-driven cloud communications, including the launch of Infobip AgentOS, which enhances enterprise AI capabilities.
Infobip marks 20 years of innovation in global messaging
Infobip celebrates 20 years of innovation in global messaging, evolving from a small startup to a billion-dollar company. The company recently launched Infobip AgentOS, an AI-native ecosystem enhancing agent-to-people communication with context-aware interactions. This shift aims to make customer interactions more intuitive and seamless, reflecting Infobip's commitment to consumer-centric communication.
Infobip's 2026 Customer Experience Maturity Report highlights that fragmented systems and disconnected customer data hinder AI-driven customer experiences. Despite 96% of organizations automating interactions, only 27% use orchestration platforms for seamless omnichannel journeys. The report emphasizes the need for unified data and orchestration infrastructure to scale AI-powered customer engagement effectively.
Infobip and Haas F1 Team Unveil RaceMate App
Infobip and Haas F1 Team have launched the RaceMate app, an AI-powered fan companion on Apple Messages for Business and WhatsApp Business Platform. Built on Infobips AgentOS, it provides race intelligence, driver performance data, and interactive fan experiences. This app enhances fan engagement through personalized, conversational interactions and gamified content.
Infobip Ltd. Profile
Company Name
Infobip Ltd.
Company Website
https://www.infobip.com/HQ Location
London, England
Employees
1001-5000
Social
Financials
PRIVATE
