Infobip Overview
Infobip addresses the challenge of fragmented customer engagement with its omnichannel marketing platform. It simplifies communication by enabling businesses to connect with customers through email, SMS, chatbots, and custom solutions via APIs. This platform is designed to enhance customer interaction across various channels, ensuring seamless communication and improved customer journeys. Infobip's drag-and-drop interface allows for easy creation of personalized campaigns, fostering stronger customer relationships and loyalty. The platform also supports secure customer interactions and provides tools for user authentication, enhancing trust and security. Infobip's solutions are scalable, catering to diverse industry needs, from banking to healthcare, and offer real-time support and insights. This positions businesses to achieve higher ROI by optimizing customer engagement and satisfaction.
Use Cases
Customers recommend Engagement Management, Communication Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Infobip.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Infobip.
Infobip Use-Cases and Business Priorities: Customer Satisfaction Data
Infobip works with different mediums / channels such as Text SMS. Chat. and Phone Calls.
Infobip's features include Personalization, and Alerts: Popups & Notifications. and Infobip support capabilities include 24/7 Support, Email Support, Chat Support, etc. also Infobip analytics capabilities include Custom Reports, and Analytics.
Reviews
"...Unique reports give us much more detail around our campaigns and engagement processes...." Peer review by Bojan sturm, International Print and Telemarketing Director, Studio Moderna
Infobip, Attentive, ChurnZero, Alpha Anywhere, Onesignal, etc., all belong to a category of solutions that help Mobile Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Infobip, the best omnichannel marketing platform, engages customers with drag-and-drop email, SMS, and chatbots. Custom solutions are built using top-tier APIs.
Popular Business Setting
for Infobip
Top Industries
- Computer Software
- Retail
Popular in
- Enterprise
- Mid Market
- Large Enterprise
Infobip is popular in Computer Software, and Retail, and is widely used by Enterprise, Mid Market, and Large Enterprise.
Comprehensive Insights on Infobip Use Cases
How does Infobip address your Engagement Management Challenges?
What benefits does Infobip offer for Communication Management?
How does Infobip facilitate Customer Feedback Management?
Why is Infobip the best choice for Onboarding?
How efficiently Does Infobip manage your Loyalty Management?
11 buyers and buying teams have used Cuspera to assess how well Infobip solved their Mobile Marketing needs. Cuspera uses 641 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Mobile Marketing needs.
Case Studies
CASE STUDY Vai de Bus
CASE STUDY Rappi
CASE STUDY Metrobank
CASE STUDY Uber
CASE STUDY Floward
CASE STUDY nextbike
Video
Start sending SMS messages to your customers with Infobip
Frequently Asked Questions(FAQ)
for Infobip
What is Infobip used for?
What are the top features of Infobip?
Who uses Infobip?
What are Infobip alternatives?
Where is Infobip located?
Peers used Infobip for engagement management and communication management
Infobip Competitors
Infobip Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Custom Reports | Read Reviews (22) |
| Analytics | Read Reviews (8) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Custom Reports | Read Reviews (22) |
| Analytics | Read Reviews (8) |
Infobip Integrations
Infobip integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Infobip
Software Failure Risk Guidance
?for Infobip
Overall Risk Meter
Top Failure Risks for Infobip
Infobip Ltd. News
Infobip Positions AI as the New Standard for Customer Experience in Asia-Pacific
Infobip has launched a report titled "The AI Advantage: How Leading Brands Thrive in a 24 x 7 Customer World," highlighting AI's pivotal role in enhancing customer experiences across the Asia-Pacific region. The report emphasizes AI technologies like generative and agentic AI in addressing operational challenges and delivering real-time, personalized interactions. Infobip's Conversational Experience Orchestration Platform (CXOP) is central to this transformation, enabling seamless, intelligent customer engagements.
Infobip named a Leader in 2025 Gartner Magic Quadrant for Communications Platform-as-a-Service - ANTARA News
Infobip has been named a Leader in the 2025 Gartner Magic Quadrant for Communications Platform-as-a-Service (CPaaS) for the third consecutive year. The company is recognized for its Completeness of Vision and Ability to Execute, reinforcing its status as a global CPaaS powerhouse. Infobip's omnichannel platform supports voice, SMS, email, and RCS, with strategic partnerships driving innovation in AI and communication technologies.
Infobip brings WhatsApp Business Calling to its customers
Infobip has launched WhatsApp Business Calling, a new feature enabling businesses to make and receive voice calls via WhatsApp Business numbers. This addition enhances Infobip's omnichannel platform, allowing seamless transitions between chat and voice. The feature supports industries like retail and banking globally, offering branded calling to enhance trust and operational efficiency.
Infobip Brings Voice Calling to WhatsApp Business Users - Le Lzard
Infobip has launched WhatsApp Business Calling, enabling businesses to make and receive voice calls via WhatsApp Business numbers. This feature enhances Infobip's omnichannel platform, allowing seamless voice and chat integration within WhatsApp. It supports industries like retail and banking by providing branded, secure communication, and integrates with Infobip Conversations for unified customer interactions.
Infobip Ltd. Profile
Company Name
Infobip Ltd.
Company Website
https://www.infobip.com/HQ Location
London, England
Employees
1001-5000
Social
Financials
PRIVATE
