Infobip Overview
Infobip addresses the challenge of fragmented customer engagement with its omnichannel marketing platform. It simplifies communication by enabling businesses to connect with customers through email, SMS, chatbots, and custom solutions via APIs. This platform is designed to enhance customer interaction across various channels, ensuring seamless communication and improved customer journeys. Infobip's drag-and-drop interface allows for easy creation of personalized campaigns, fostering stronger customer relationships and loyalty. The platform also supports secure customer interactions and provides tools for user authentication, enhancing trust and security. Infobip's solutions are scalable, catering to diverse industry needs, from banking to healthcare, and offer real-time support and insights. This positions businesses to achieve higher ROI by optimizing customer engagement and satisfaction.
Use Cases
Customers recommend Engagement Management, Communication Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Infobip.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Infobip.
Infobip Use-Cases and Business Priorities: Customer Satisfaction Data
Infobip works with different mediums / channels such as Text SMS. Chat. and Phone Calls.
Infobip's features include Personalization, and Alerts: Popups & Notifications. and Infobip support capabilities include 24/7 Support, Email Support, Chat Support, etc. also Infobip analytics capabilities include Custom Reports, and Analytics.
Reviews
"...We would like to thank to Infobip to help us discover the OMNI channel communication to engage with our tech savvy customers...." Peer review by Atanas atanasov, Project Manager, Sila BG
Peer review evidence (same sources as the product rating summary)
"...Take the guesswork out of targeting and engage customers with relevant messaging on the right communication channel...." Infobip
"...This enabled the sending of transactional messages and time-sensitive notifications in a quick, convenient, and reliable way, while also allowing bank customers to communicate directly with RBA...." Raiffeisenbank: WhatsApp customer service channel reduces cost per contact by 10x
"...Learn more about your customers with contextual surveys. ..." On-demand
Infobip, Attentive, ChurnZero, Alpha Anywhere, Onesignal, etc., all belong to a category of solutions that help Mobile Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Infobip, the best omnichannel marketing platform, engages customers with drag-and-drop email, SMS, and chatbots. Custom solutions are built using top-tier APIs.
Popular Business Setting
for Infobip
Top Industries
- Computer Software
- Retail
Popular in
- Enterprise
- Mid Market
- Large Enterprise
Infobip is popular in Computer Software, and Retail, and is widely used by Enterprise, Mid Market, and Large Enterprise.
Infobip Customer wins, Customer success stories, Case studies
Why is Infobip the best choice for Engagement Management?
How can Infobip enhance your Communication Management process?
How can Infobip enhance your Customer Feedback Management process?
Why is Infobip the best choice for Onboarding?
Why is Infobip the best choice for Loyalty Management?
11 buyers and buying teams have used Cuspera to assess how well Infobip solved their Mobile Marketing needs. Cuspera uses 641 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Mobile Marketing needs.
Floward - Online Flowers And Gifting - Medium
Floward handled 13x its peak load with Infobip's agentic AI
Skandia - Financial Services - Large
Skandia: Empowering financial customers through personalized experiences – Infobip
Start sending SMS messages to your customers with Infobip
Frequently Asked Questions (FAQ)
What buyers ask before choosing Infobip
What is Infobip used for?
What are the top features of Infobip?
Who uses Infobip?
What are Infobip alternatives?
Where is Infobip located?
Peers used Infobip for engagement management and communication management
Infobip Competitors
Infobip Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Custom Reports | Read Reviews (22) |
| Analytics | Read Reviews (8) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Custom Reports | Read Reviews (22) |
| Analytics | Read Reviews (8) |
Infobip Integrations
Infobip integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Infobip
Software Failure Risk Guidance
?for Infobip
Overall Risk Meter
Top Failure Risks for Infobip
Infobip Ltd. News
Infobip and Digitas Middle East Expand Strategic Partnership to Advance ...
Infobip and Digitas Middle East have expanded their strategic partnership to enhance personalized, AI-enabled customer engagement across digital channels. This collaboration combines Infobip's omnichannel communications platform with Digitas's digital marketing expertise, aiming to improve customer interactions through integrated messaging, automation, and personalization. The partnership underscores the convergence of communications technology, AI, and customer experience, supporting businesses in delivering seamless engagement across multiple digital touchpoints.
Infobip and Digitas Partner to Deliver AI-Powered Customer Engagement Solutions
Infobip and Digitas have formed a partnership to co-develop AI-powered customer engagement solutions using Infobip's AgentOS platform. This collaboration will integrate Infobip's communication infrastructure with Digitas' expertise in data and AI, aiming to enhance marketing transformation and real-time messaging for enterprises across MENA and APAC.
Infobip and Digitas Middle East Sign Expansion of Their Strategic ...
Infobip and Digitas Middle East expand their strategic partnership to enhance AI-driven customer engagement for global brands. They will co-develop go-to-market solutions, integrating Infobip's communication infrastructure with Publicis Groupe's data and AI capabilities. This collaboration aims to transform customer experiences by combining marketing transformation, AI personalization, and real-time messaging.
Croatia's Infobip climbs to 16th in Fortune's Europe's most innovative ...
Infobip has climbed to 16th place in Fortune's Europe’s Most Innovative Companies 2026 ranking, up from 68th last year. This recognition highlights Infobip's advancements in AI-driven customer communication and its contributions to European digital infrastructure through the IPCEI-CIS initiative.
Infobip Ltd. Profile
Company Name
Infobip Ltd.
Company Website
https://www.infobip.com/HQ Location
London, England
Employees
1001-5000
Social
Financials
PRIVATE
