Omnichannel cloud communications platform for developers and businesses alike
Latest Product Updates and Feature Enhancements on Infobip
Infobip achieves GSMA Open Gateway certifications for Network APIs - Infobip
Infobip has achieved GSMA Open Gateway certifications for its Network APIs, specifically for SIM Swap and Number Verification. These certifications highlight Infobip's commitment to global standards ...and its role in supporting mobile network operators in achieving similar certifications. This milestone enhances Infobip's position in the telco ecosystem, enabling secure and scalable solutions that drive digital transformation and combat fraud.
Infobip Showcases AI-Powered CX Platform at Seamless Africa 2025
Infobip showcased its AI-powered Customer Experience Orchestration Platform (CXOP) at Seamless Africa 2025, emphasizing its integration of multiple communication channels like WhatsApp and SMS. The p...latform aims to enhance customer engagement through personalized and automated interactions. Infobip's participation as a Silver Sponsor highlights its commitment to advancing omnichannel communications in Africa.
Infobip has surpassed 10 billion Rich Communication Services (RCS) messages, driven by Apple's RCS adoption and a fivefold increase in global traffic. This milestone highlights RCS's role in enhancin...g customer engagement with secure, interactive messaging. Infobip's RCS platform has seen a 500% annual growth, enabling businesses to offer personalized experiences. The company leads in RCS innovation, recognized by Juniper Research as a leader in business messaging.
Infobip has surpassed the milestone of sending over 10 billion RCS (Rich Communication Services) messages, highlighting its significant presence and growth in the telecommunications industry.
Infobip Positions AI as the New Standard for Customer Experience in Asia-Pacific
Infobip has launched a report titled "The AI Advantage: How Leading Brands Thrive in a 24 x 7 Customer World," highlighting AI's pivotal role in enhancing customer experiences across the Asia-Pacific... region. The report emphasizes AI technologies like generative and agentic AI in addressing operational challenges and delivering real-time, personalized interactions. Infobip's Conversational Experience Orchestration Platform (CXOP) is central to this transformation, enabling seamless, intelligent customer engagements.
Infobip brings WhatsApp Business Calling to its customers
Infobip has launched WhatsApp Business Calling, a new feature enabling businesses to make and receive voice calls via WhatsApp Business numbers. This addition enhances Infobip's omnichannel platform,... allowing seamless transitions between chat and voice. The feature supports industries like retail and banking globally, offering branded calling to enhance trust and operational efficiency.
Infobip Brings Voice Calling to WhatsApp Business Users - Business Wire
Infobip has launched WhatsApp Business Calling, enabling businesses to make and receive voice calls via WhatsApp Business numbers. This feature enhances Infobips omnichannel platform by integrating r...eal-time voice calls within WhatsApp, allowing seamless transitions from chat to voice. It supports industries like retail and banking by improving issue resolution and customer interactions. The feature also includes branded calling to enhance trust and authenticity.
Infobip Brings Voice Calling to WhatsApp Business Users - Le Lzard
Infobip has launched WhatsApp Business Calling, enabling businesses to make and receive voice calls via WhatsApp Business numbers. This feature enhances Infobip's omnichannel platform, allowing seaml...ess voice and chat integration within WhatsApp. It supports industries like retail and banking by providing branded, secure communication, and integrates with Infobip Conversations for unified customer interactions.
Infobip announces Microsoft Dynamics 365 Marketing integration to support marketing communications
Infobip has integrated its SMS messaging capabilities with Microsoft Dynamics 365 Marketing, enabling enterprises to deliver real-time, personalized marketing campaigns directly through SMS. This nat...ive integration allows Dynamics 365 users to reach customers on their preferred channels, improving engagement and marketing ROI. Infobips global cloud communications platform now supports seamless SMS campaign execution within Dynamics 365.
Infobip Powers RCS Messaging Rollout Across U.S. Carriers
Infobip has enabled Rich Communication Services (RCS) messaging across all major U.S. telecom carriers, allowing brands to deliver interactive, media-rich content beyond traditional SMS. In partnersh...ip with Listrak and Dooney & Bourke, Infobip powered the first U.S. RCS marketing campaign, which achieved double the revenue per send versus SMS/MMS. This rollout marks a major evolution in mobile messaging for enterprise customer engagement.
Infobip has launched a new AI Agent Platform, expanding its omnichannel communications suite with advanced artificial intelligence capabilities for contact centers and workflow automation. The platfo...rm aims to streamline customer interactions, improve response times, and enhance operational efficiency for enterprises seeking scalable AI-driven engagement solutions.
Infobip Unveils CXOP: The Next Generation of AI-Powered Customer Conversations
Infobip launched the Conversational Experience Orchestration Platform (CXOP), an AI-driven solution designed to transform customer engagement. CXOP leverages agentic AI to enable brands to deliver dy...namic, hyper-personalized conversations across marketing, sales, and support channels. This platform moves beyond static workflows, orchestrating intelligent, goal-oriented interactions throughout the customer journey.
Infobip Unveils CXOP: The Next Generation of AI-Powered Customer Conversations - 01net
Infobip has launched CXOP, an AI-powered platform designed to transform customer conversations across digital channels. CXOP leverages generative AI and automation to enable businesses to deliver per...sonalized, real-time customer engagement at scale. The platform integrates with existing CRM and contact center solutions, supporting omnichannel messaging and advanced analytics for improved customer experience management. CXOP aims to help enterprises streamline support, boost satisfaction, and drive operational efficiency in customer communications.
Infobip Enhances AI Capabilities With NVIDIA DGX B200
Infobip has deployed NVIDIA DGX B200 systems in its data centers, strengthening its artificial intelligence capabilities. This upgrade supports the IPCEI-CIS project, an EU initiative to develop adva...nced global communications platforms. Infobip is one of the first in Central Europe to use NVIDIA's Blackwell GPU, enhancing its position in AI-driven communications technology.
Strategic Partnerships and Integrations of Infobip
BT and Infobip Expand Partnership to Deliver AI-Powered Communications - Yahoo Finance
Infobip and BT have expanded their partnership to deliver AI-powered communication services globally. This collaboration integrates Infobip's cloud communications platform with BT's voice and contact... capabilities, enhancing customer engagement through advanced AI-driven messaging across channels like Voice, RCS, and WhatsApp. Infobip will resell BT's services, while BT will offer Infobip's messaging solutions, enabling unified customer contact centers worldwide.
Globant and Infobip announce strategic partnership to accelerate AI-powered enterprise engagement across MENA
Infobip and Globant have formed a strategic partnership to enhance AI-powered enterprise engagement in the MENA region. This collaboration combines Globant's AI-driven digital transformation expertis...e with Infobip's omnichannel communications platform. The partnership aims to deliver advanced conversational AI solutions, improving customer engagement and personalization for enterprises. Their joint solutions will be showcased at the Saudi Retail Show in Riyadh.
Infobip Forms Strategic Partnership with SK Telink - Infobip
Infobip and SK Telink have formed a strategic partnership to enhance customer engagement in Korea. By integrating Infobip's omnichannel solutions with SK Telink's network, the collaboration aims to p...rovide a unified contact center and marketing automation experience. This partnership enables businesses to offer seamless communication across various channels, improving customer interactions and supporting both domestic and international markets.
Infobip and Algar Telecom have partnered to enhance customer engagement for Financial Management Control (FMC) using Rich Communication Services (RCS) messaging. This collaboration has led to increas...ed customer interaction, with FMC seeing a significant rise in service visits and negotiations. The partnership combines Infobip's cloud communications platform with Algar's telecom solutions to deliver personalized and effective communication strategies.
Infobip and NumHub Partner to Launch Branded Calling ID - Infobip
Infobip and NumHub have expanded their partnership to introduce Branded Calling ID (BCID) for US enterprises. This solution integrates with Infobip's Voice product, allowing businesses to display the...ir brand name and logo on consumer devices, enhancing call trust and answer rates. The initiative aligns with FCC guidelines and leverages NumHubs API-driven SaaS for seamless BCID adoption.
Infobip and PLDT Enterprise have partnered to combat SMS fraud by integrating Infobip's Anam Protect Firewall into Smart Communications' network. This collaboration enhances SMS security, reducing sp...am and smishing incidents for Smart subscribers. The firewall has blocked over 1.3 billion fraudulent attempts, showcasing its effectiveness in protecting users and improving network efficiency.
Infobip partners with NTT Com Online to provide omnichannel communications in Japan - Infobip
Infobip has partnered with NTT Com Online to launch an omnichannel communication platform, NTT CPaaS, in Japan. This collaboration integrates Infobip's CPaaS technology with NTT's SMS and Voice solut...ions, offering businesses enhanced communication capabilities, including webRTC and live-chat, tailored for the Japanese market.
Infobip supports the launch of Podravkas SuperfoodChef-AI by Coolinarika - Infobip
Infobip has partnered with Podravka and 01 Content & Technology to launch "SuperfoodChef-AI by Coolinarika," an AI-powered assistant designed to promote healthier eating in Croatia. This collaboratio...n leverages Infobip's chatbot platform and AI expertise to provide users with personalized, nutritionist-approved recipes. The initiative has seen significant user engagement, particularly among younger demographics, highlighting the potential of AI in promoting healthier lifestyles.
Infobip makes SMS available in 100+ new countries via Microsoft Azure Communication Services
Infobip has expanded its integration with Microsoft Azure Communication Services, enabling its SMS interface to connect businesses with customers in over 100 new countries. This integration combines ...Infobip's global messaging capabilities with Microsoft's platform, enhancing secure and compliant message delivery. The collaboration aims to improve operational efficiency and customer engagement through streamlined carrier management and real-time analytics.
Infobip and Virgin Atlantic Boost Online Check-In Rates at London Heathrow With WhatsApp Messaging
Infobip has partnered with Virgin Atlantic to enhance online check-in rates at London Heathrow using WhatsApp messaging. This initiative, powered by Infobips Moments platform, has increased online ch...eck-in rates by 11% and aims to improve passenger experience and operational efficiency. The solution will expand to other UK airports, leveraging Infobip's multichannel capabilities.
Infobip and NumHub Partner to Launch Branded Calling ID - MarTech Cube
Infobip and NumHub have expanded their partnership to launch Branded Calling ID as part of Infobip's Voice product solution. This initiative aligns with FCC guidelines and aims to empower businesses ...with a secure, branded calling solution. Infobip will leverage NumHubs API-driven SaaS to streamline BCID processes, enhancing customer interaction and satisfaction.
NEXT Partners with Infobip to Enhance Fraud Detection and Messaging ...
Infobip has partnered with NEXT plc to enhance fraud detection and messaging experiences. Infobip's AI-powered Signals and Rich Communication Services (RCS) help NEXT block 175,000 artificial message...s monthly, improving customer security and messaging quality. This collaboration aims to protect NEXT's customers from fraud while offering richer, interactive communication.
Infobip and Clerk Chat Partner to Deliver Next-Generation RCS Messaging for a ... - Business Wire
Infobip has formed a strategic partnership with Clerk Chat to deliver advanced Rich Communication Services (RCS) messaging for a Los Angeles-based professional football team. This collaboration integ...rates Infobips omnichannel messaging platform with Clerk Chats conversational AI, enabling the team to engage fans through interactive and personalized mobile experiences.
Oracle, Infobip Enhance Partnership to Deliver Global Conversational Experiences
Oracle and Infobip have expanded their partnership to deliver enhanced global conversational experiences. This collaboration integrates Infobips omnichannel communications platform with Oracles suite..., enabling businesses to engage customers across multiple messaging channels worldwide.
Infobip has expanded its partnership with Oracle, launching an Omnichannel Messaging Adapter for Oracle Integration. This integration enables businesses to manage messaging channels like WhatsApp and... RCS across Oracle and third-party platforms. Infobip also provides a prebuilt Accelerator for Oracle B2C Service, streamlining customer engagement and reducing deployment time.
Croatian Company Infobip Teams Up With Formula 1 - Total Croatia News
Infobip has entered a multi-year partnership with MoneyGram Haas F1 Team to enhance the global Formula 1 fan experience. Infobips cloud communications technology will enable personalized, real-time d...igital interactions for fans, reflecting both organizations focus on innovation and performance.
Sending a message - Communications giant Infobip teams up with Haas F1 - MSN
Infobip has partnered with the MoneyGram Haas F1 Team to enhance Formula 1 fan engagement. The collaboration will leverage Infobips cloud communications platform to deliver personalized, real-time di...gital experiences for fans worldwide. This partnership aims to integrate advanced messaging and omnichannel solutions, setting a new standard for sports fan interaction and digital transformation in the motorsport industry.
Infobip and the MoneyGram Haas F1 Team Join Forces to Redefine F1 Fan Experiences Digital Media Net
Infobip has entered a multi-year partnership with the MoneyGram Haas F1 Team to enhance Formula 1 fan engagement. Infobip will provide its cloud communications platform, enabling real-time, personali...zed digital experiences through channels like RCS, WhatsApp, and in-app messaging. The collaboration aims to deliver innovative, interactive fan journeys powered by agentic AI.
Infobip Joins EU Initiative to Boost Europe's Global Competitiveness - Business Wire
Infobip has joined the EU-led IPCEI-CIS project to develop a global communications platform, enhancing Europe's digital competitiveness and aligning with EU data protection regulations. Croatian Prim...e Minister Andrej Plenkovi praised Infobip's role in European digital infrastructure.
Infobip and NTT Com Online Collaborate to Offer Omnichannel Solutions in Japan
Infobip partners with NTT Com Online to launch an omnichannel communication platform in Japan, integrating SMS, Voice, and CPaaS technology for enhanced customer engagement.
Infobip establishes local connectivity with telecom operators in Qatar through Microsoft Azure
Infobip has established local connectivity with telecom operators in Qatar using Microsoft Azure, enhancing its technological infrastructure in the region.
Infobip, Singtel to Roll Our RCS Messaging Services in Singapore - The Fast Mode
Infobip and Singtel partner to introduce RCS messaging in Singapore, enhancing customer interactions with rich media and two-way communication capabilities.
Infobip and Singtel partner to advance customer engagement for Singapore businesses
Infobip and Singtel partner to enhance customer engagement in Singapore through interactive messaging, leveraging Singtel's market insights and Infobip's RCS expertise.
Awards, Recognitions, and Industry Achievements of Infobip
Infobip recognized as AIT Fraud Prevention Leader by Juniper Research - Infobip
Infobip has been recognized as the leading provider in the Artificially Inflated Traffic (AIT) Fraud Prevention market by Juniper Research. The company topped the Competitor Leaderboard for AIT Fraud... Detection Solution Vendors 2024, praised for its comprehensive solutions, including the 'Infobip Signals' solution. Infobip's use of AI and ML in detecting and blocking OTP traffic was highlighted as a key differentiator.
Infobip named a Leader in 2025 Gartner Magic Quadrant for Communications Platform-as-a-Service - ANTARA News
Infobip has been named a Leader in the 2025 Gartner Magic Quadrant for Communications Platform-as-a-Service (CPaaS) for the third consecutive year. The company is recognized for its Completeness of V...ision and Ability to Execute, reinforcing its status as a global CPaaS powerhouse. Infobip's omnichannel platform supports voice, SMS, email, and RCS, with strategic partnerships driving innovation in AI and communication technologies.
Infobip Named a Leader in 2025 Gartner - Business Wire
Infobip has been named a Leader in the 2025 Gartner Magic Quadrant for Communications Platform-as-a-Service for the third consecutive year. The company is recognized for its Completeness of Vision an...d Ability to Execute, highlighting its leadership in CPaaS through AI and automation innovations. Infobip's platform supports global enterprises like Microsoft and Uber with advanced conversational capabilities.
Infobip named among Top 75 in Fortunes Europes Most Innovative Companies 2025
Infobip has been recognized by Fortune as one of Europes Top 75 Most Innovative Companies for 2025, highlighting its leadership in omnichannel marketing technology and digital communications.
Infobip Named Among Top 75 in Fortunes Europes Most Innovative Companies 2025 - Business Wire
Infobip has been ranked number 68 in Fortunes inaugural list of Europes Most Innovative Companies for 2025. This recognition places Infobip in the top 25% of 300 evaluated companies across 21 countri...es and 16 industries, highlighting its leadership in IT innovation and digital infrastructure.
Infobip Named Among Top 75 in Fortune's Europe's Most Innovative Companies 2025
Infobip has been ranked among the top 75 in Fortune's Europe's Most Innovative Companies 2025, highlighting its leadership in omnichannel communications technology and continued recognition for innov...ation in the software sector.
Omdia Ranks Infobip as a Leader in the CPaaS Universe Report for the Third Time
Infobip has been recognized as a Leader in the Omdia CPaaS Universe Report for the third time. This recognition highlights Infobip's strength in cloud communications, messaging, and omnichannel custo...mer engagement solutions. The repeated ranking underscores Infobip's continued leadership in the Communications Platform as a Service (CPaaS) market.
Telcos Must Embrace AI To Stay Relevant: Infobips Nikhil Shoorji
Infobip's Executive Director, Nikhil Shoorji, discusses the transformative impact of AI, RCS, and OTT collaborations on the telecom industry. Infobip supports telcos by offering AI-driven automation ...and omnichannel platforms, enhancing customer engagement and creating new revenue streams. The company is also leveraging partnerships to enable RCS adoption and network APIs for anti-fraud solutions, positioning itself as a key player in the telecom industry's digital transformation.
Infobip enables Metrobank to seamlessly deploy Viber rich business messaging - Infobip
Infobip has partnered with Metrobank to deploy Viber rich business messaging, enhancing Metrobank's customer communication strategy. This integration allows Metrobank to send personalized messages wi...th rich content like images and videos, achieving up to 50% cost savings compared to traditional SMS. The collaboration aims to expand further, incorporating two-way conversational messaging to improve customer experiences.
Infobip has partnered with Virgin Atlantic to enhance online check-in rates at London Heathrow using a WhatsApp messaging solution. This initiative, powered by Infobip's Moments platform, has increas...ed online check-ins by 11%, improving passenger experience and operational efficiency. The solution will expand to other UK airports, offering multichannel capabilities for global adaptability.
NEXT partners with Infobip to enhance fraud detection and messaging experiences
NEXT plc has partnered with Infobip to strengthen fraud detection and improve customer messaging. NEXT will use Infobip Signals, an AI-driven solution designed to identify and prevent artificially in...flated traffic. This collaboration aims to enhance security and deliver a more reliable omnichannel communication experience for NEXTs retail customers.
Next enhances customer messaging security with Infobip - Retail Insight Network
Next partnered with Infobip to strengthen customer messaging security. By deploying Infobips AI-driven Signals platform, Next blocks around 175,000 artificial messages monthly, reducing fraud risk an...d improving the retail customer experience.
NEXT partners with Infobip to strengthen messaging security
NEXT plc partnered with Infobip to enhance messaging security for its customers. By deploying Infobip Signals, an AI-driven fraud detection platform, NEXT now blocks about 175,000 fraudulent messages... monthly. The collaboration aims to safeguard SMS communications and improve the reliability of customer messaging for the UK retailer.
