Latest News & Updates on Infobip

Infobip celebrates 20 years of innovation in global messaging, evolving from a small startup to a billion-dollar company. The company recently launched Infobip AgentOS, an AI-native ecosystem enhanci...ng agent-to-people communication with context-aware interactions. This shift aims to make customer interactions more intuitive and seamless, reflecting Infobip's commitment to consumer-centric communication.
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Infobip's 2026 Customer Experience Maturity Report highlights that fragmented systems and disconnected customer data hinder AI-driven customer experiences. Despite 96% of organizations automating int...eractions, only 27% use orchestration platforms for seamless omnichannel journeys. The report emphasizes the need for unified data and orchestration infrastructure to scale AI-powered customer engagement effectively.
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Infobip and Haas F1 Team have launched the RaceMate app, an AI-powered fan companion on Apple Messages for Business and WhatsApp Business Platform. Built on Infobips AgentOS, it provides race intelli...gence, driver performance data, and interactive fan experiences. This app enhances fan engagement through personalized, conversational interactions and gamified content.
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Infobip's study reveals that 70% of Indian cricket fans feel priced out due to rising costs, while 88% prefer social media for team updates. The research highlights a demand for more personalized and... interactive fan engagement, with Infobip's platform enabling real-time updates and tailored experiences to enhance fan loyalty and interaction.
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Infobip's study highlights that 70% of Indian cricket fans feel priced out of attending games, while 88% prefer receiving team updates via social media. The research underscores a demand for more per...sonalized, interactive fan engagement through digital channels. Infobip's platform facilitates this by offering real-time updates and tailored experiences, enhancing fan loyalty and engagement.
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Infobip celebrates its 20th anniversary, highlighting the launch of Infobip AgentOS and its global rollout of agentic AI technology. The company emphasizes its evolution from an SMS provider to an om...nichannel communications platform. Infobip's AgentOS aims to unify customer data for scalable AI deployment, anticipating AI's transformative impact on customer communication by 2030.
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Infobip has released its Messaging Trends Report 2026, analyzing 3.8 trillion messages over 20 years. The report highlights a shift from single-channel to AI-powered omnichannel communication, with s...ignificant growth in rich, conversational channels like WhatsApp and RCS. Infobip's new AgentOS platform aims to enhance autonomous, AI-driven customer experiences.
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Infobip celebrates its 20th anniversary, highlighting its transition into the AI era with the launch of Infobip AgentOS. This platform enables enterprises to deploy agentic AI at scale, unifying cust...omer data across marketing, sales, and support. Infobip anticipates that agentic AI will revolutionize customer communication by 2030, with AI agents autonomously managing interactions.
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Infobip celebrates its 20th anniversary by launching AgentOS, an AI-native platform designed to unify customer data and enable scalable deployment of agentic AI. This marks a significant shift toward...s AI-driven customer communications, with Infobip predicting that AI agents will manage complex interactions autonomously by 2030. The company emphasizes its commitment to innovation and real-time customer engagement in the evolving AI landscape.
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Infobip celebrates its 20th anniversary, marking a significant milestone with the global rollout of its AgentOS platform. This AI-native orchestration layer integrates customer data across marketing,... sales, and support, facilitating the deployment of agentic AI. Infobip anticipates that by 2030, AI agents will autonomously manage complex interactions, setting a new standard for customer communication.
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Infobip released its 2026 Messaging Trends Report, highlighting a shift towards AI-driven omnichannel communication. The report, based on 628 billion interactions in 2025, shows a decline in single-c...hannel messaging, with RCS and WhatsApp leading growth in conversational AI. Infobip's platform supports businesses in adopting these advanced communication strategies.
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Infobip's 2026 Messaging Trends Report reveals a significant shift towards omnichannel, RCS, and AI-driven communication. The report, based on 628 billion mobile interactions, highlights the rise of ...Rich Communication Services and the dominance of WhatsApp in conversational AI. It underscores a move from simple notifications to a diverse communication ecosystem, emphasizing seamless integration and AI innovation.
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Infobip has released its Messaging Trends Report 2026, highlighting the evolution of business communication over 20 years, with a focus on South Africa. The report notes a shift from single-channel t...o AI-powered omnichannel messaging, with SMS still vital but other channels like WhatsApp and email growing. Infobip's new AgentOS platform aims to enhance AI-driven customer experiences.
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Infobip is launching AgentOS in the Philippines on April 1, 2026, to enhance AI-driven customer interactions. This AI-native platform integrates various communication channels to automate and persona...lize customer journeys, addressing integration challenges faced by Southeast Asian enterprises. It combines Infobips Conversational Customer Data Platform with real-time journey orchestration, aiming to improve engagement and operational efficiency in sectors like retail and telecommunications.
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Infobip is set to launch AgentOS, an AI-native platform for automating customer communications, on April 1. The platform aims to streamline AI deployment by integrating communication tools into a uni...fied system, enhancing customer interactions across channels like SMS and email. It includes a human-in-the-loop model to balance automation with human oversight, targeting improved customer engagement and operational efficiency.
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Infobip has released its Messaging Trends Report 2026, analyzing 3.8 trillion messages over 20 years. The report highlights the shift from single-channel to AI-powered omnichannel communication. SMS ...remains vital, but rich channels like RCS and WhatsApp are growing rapidly. Infobip's new AgentOS platform aims to enhance AI-driven customer experiences.
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Infobip's Messaging Trends Report 2026 highlights a shift towards AI-driven, omnichannel communication. The report shows a decline in single-channel messaging, with 98% of interactions now spanning m...ultiple channels. RCS has seen significant growth, particularly in North America, Latin America, and APAC. Infobip's infrastructure supports businesses in leveraging these trends for enhanced customer engagement.
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Infobip's Messaging Trends Report 2026 highlights a significant shift towards AI-driven, omnichannel communication. The report, based on 20 years of data and 628 billion interactions in 2025, reveals... the rise of RCS and conversational AI, with WhatsApp facilitating 91% of AI interactions. Infobip's new AgentOS platform supports this transition, marking a move from single-channel to complex, multi-channel customer engagements.
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Infobip released its Messaging Trends Report 2026, analyzing 20 years of data from 3.8 trillion messages. The report highlights the shift to AI-driven omnichannel communication, with 98% of interacti...ons now spanning multiple channels. Infobip's new AgentOS platform supports autonomous customer experiences. The report underscores the growing importance of RCS and WhatsApp in business messaging.
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Infobip is launching AgentOS, an AI-native platform designed to manage autonomous customer communications across multiple channels. This solution integrates marketing, sales, and support, leveraging ...Infobip's omnichannel capabilities to eliminate data silos and enhance customer interactions. AgentOS will be available from April 1, enabling businesses to achieve goal-driven customer journeys with AI and human collaboration.
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Infobip has launched AgentOS, an AI-native solution designed to enhance autonomous customer interactions across multiple channels, including SMS, email, and WhatsApp. This platform integrates AI agen...ts with Infobips Conversational Customer Data Platform to provide a unified decision layer for marketing, sales, and support. AgentOS aims to overcome common enterprise AI challenges by offering structured data and cross-channel execution capabilities, particularly benefiting highly regulated sectors in the APAC region.
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Infobip has launched AgentOS, a new AI-driven orchestration platform designed to manage customer interactions across digital channels. Targeting the Asia-Pacific market, AgentOS integrates a Conversa...tional Customer Data Platform and real-time journey orchestration to serve as a central decision layer for marketing, sales, and support. It includes a Model Context Protocol for AI agents to perform tasks and a "human-in-the-loop" feature for security in regulated industries. The platform will be available starting April 1, 2026.
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Infobip has launched AgentOS, an AI-driven platform designed to automate customer interactions in the Asia Pacific region. Built on AI Agents technology and integrated with a Conversational Customer ...Data Platform, AgentOS supports over 15 communication channels, including SMS and WhatsApp. It offers real-time interaction customization and ensures security with a human-in-the-loop approach. The platform will be available from April 1.
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Infobip is launching AgentOS, a platform designed to manage AI-driven customer journeys at scale. It integrates with over 15 channels, enabling autonomous AI agents to optimize interactions in real t...ime. The platform supports seamless integration, offers security and compliance features, and includes a human-in-the-loop model for complex issues, enhancing customer engagement and operational efficiency.
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Infobip has launched AgentOS, an AI-native platform designed to orchestrate autonomous customer interactions across over 15 channels, including SMS, RCS, email, WhatsApp, and voice. Built on Infobip'...s AI Agents framework, AgentOS aims to unify customer data and decision-making, enabling real-time, goal-driven AI agents to manage end-to-end customer journeys. This marks Infobip's shift from a communications platform to an AI orchestration layer, addressing challenges like fragmented data and disconnected systems.
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Infobip is launching AgentOS, an AI-native platform designed to enhance autonomous customer interactions across multiple channels. This platform integrates Infobip's Conversational Customer Data Plat...form with real-time journey orchestration, enabling seamless customer engagement. AgentOS will be available from April 1, marking a significant step in Infobip's evolution towards AI-driven customer experiences.
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Infobip is launching AgentOS, an AI-native platform designed to orchestrate autonomous customer journeys across multiple channels. This platform integrates Infobip's Conversational Customer Data Plat...form with real-time journey orchestration, enabling seamless AI-driven interactions. AgentOS will be available from April 1 and aims to enhance customer engagement and operational efficiency across sectors like retail, eCommerce, healthcare, and finance.
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Infobip is set to launch AgentOS, an AI-native orchestration platform designed to automate and personalize customer journeys across multiple channels like SMS, WhatsApp, and email. Available from Apr...il, AgentOS aims to enhance real-time engagement and operational efficiency for enterprises. It supports modular deployment, open APIs, and third-party integrations, aligning with trends in AI marketing automation and composable martech stacks.
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Infobip is set to launch AgentOS, an AI-native platform designed to orchestrate autonomous customer journeys. This platform integrates Infobip's conversational data platform with real-time journey or...chestration, enabling hyper-personalized, secure, and scalable customer interactions across multiple channels. AgentOS will be available from April 1, enhancing Infobip's AI-driven communication capabilities.
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Infobip is set to launch AgentOS, an AI-native platform designed to orchestrate autonomous customer journeys at scale. This platform integrates Infobip's Conversational Customer Data Platform with re...al-time journey orchestration, enabling seamless engagement across multiple channels. AgentOS aims to enhance customer conversion and satisfaction by unifying marketing, sales, and support functions, and is available from April 1.
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Infobip Brings Voice Calling to WhatsApp Business Users

Infobip has achieved GSMA Open Gateway certifications for its Network APIs, specifically for SIM Swap and Number Verification. These certifications highlight Infobip's commitment to global standards ...and its role in supporting mobile network operators in achieving similar certifications. This milestone enhances Infobip's position in the telco ecosystem, enabling secure and scalable solutions that drive digital transformation and combat fraud.
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Infobip showcased its AI-powered Customer Experience Orchestration Platform (CXOP) at Seamless Africa 2025, emphasizing its integration of multiple communication channels like WhatsApp and SMS. The p...latform aims to enhance customer engagement through personalized and automated interactions. Infobip's participation as a Silver Sponsor highlights its commitment to advancing omnichannel communications in Africa.
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Infobip has surpassed 10 billion Rich Communication Services (RCS) messages, driven by Apple's RCS adoption and a fivefold increase in global traffic. This milestone highlights RCS's role in enhancin...g customer engagement with secure, interactive messaging. Infobip's RCS platform has seen a 500% annual growth, enabling businesses to offer personalized experiences. The company leads in RCS innovation, recognized by Juniper Research as a leader in business messaging.
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Infobip has surpassed the milestone of sending over 10 billion RCS (Rich Communication Services) messages, highlighting its significant presence and growth in the telecommunications industry.

Infobip has launched a report titled "The AI Advantage: How Leading Brands Thrive in a 24 x 7 Customer World," highlighting AI's pivotal role in enhancing customer experiences across the Asia-Pacific... region. The report emphasizes AI technologies like generative and agentic AI in addressing operational challenges and delivering real-time, personalized interactions. Infobip's Conversational Experience Orchestration Platform (CXOP) is central to this transformation, enabling seamless, intelligent customer engagements.
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Infobip and Digitas have formed a partnership to co-develop AI-powered customer engagement solutions using Infobip's AgentOS platform. This collaboration will integrate Infobip's communication infras...tructure with Digitas' expertise in data and AI, aiming to enhance marketing transformation and real-time messaging for enterprises across MENA and APAC.
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Infobip and Digitas Middle East have expanded their strategic partnership to enhance personalized, AI-enabled customer engagement across digital channels. This collaboration combines Infobip's omnich...annel communications platform with Digitas's digital marketing expertise, aiming to improve customer interactions through integrated messaging, automation, and personalization. The partnership underscores the convergence of communications technology, AI, and customer experience, supporting businesses in delivering seamless engagement across multiple digital touchpoints.
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Infobip and Digitas Middle East expand their strategic partnership to enhance AI-driven customer engagement for global brands. They will co-develop go-to-market solutions, integrating Infobip's commu...nication infrastructure with Publicis Groupe's data and AI capabilities. This collaboration aims to transform customer experiences by combining marketing transformation, AI personalization, and real-time messaging.
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Infobip collaborates with TGR Haas F1 Team to launch RaceMate, an AI-powered fan companion. This partnership enhances fan engagement through Infobip's omnichannel communication platform, offering per...sonalized experiences and real-time updates during races.
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Infobip and TGR Haas F1 Team have launched the 'TGR Haas F1 Team RaceMate powered by Infobip', an AI-driven conversational agent for fan engagement. This solution, available on WhatsApp Business Plat...form and Apple Messages for Business, provides race intelligence, personalized insights, and interactive experiences, enhancing fan interaction with the team.
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Infobip has expanded its partnership with SM Supermalls, the Philippines' largest mall operator, to enhance digital engagement using Infobip's SaaS solutions and Viber for Business. This collaboratio...n aims to deliver personalized, data-driven campaigns to improve customer experiences across physical and digital touchpoints, supporting SM Supermalls' digital strategy and customer loyalty initiatives.
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Infobip has launched its revamped Partner Connect program, designed to support agencies, systems integrators, ISVs, and telcos in building profitable practices on Infobip's communications platform. T...he program offers tailored tracks, reward-based engagement, and flexible commercial models. It aims to enhance partner capabilities in delivering omnichannel customer experiences, integrating communications into platforms, and co-creating CPaaS solutions.
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Infobip and QuiteJ have partnered to enhance debt collection in Brazil using conversational AI. This collaboration leverages Infobip's communication platform to streamline processes, improve efficien...cy, and provide a more user-friendly experience. The partnership focuses on integrating AI with human interaction to facilitate smoother negotiations and strengthen relationships between creditors and debtors.
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Infobip and Telescope have partnered to enhance fan engagement through SMS and WhatsApp messaging solutions. This collaboration supports global participation in live voting and interactive experience...s for major events like American Idol and the BAFTA Awards. Infobip's platform processes billions of messages annually, demonstrating the effectiveness of SMS and chat apps in omnichannel communication strategies.
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Infobip has partnered with Telescope to enhance audience engagement through SMS and WhatsApp. This collaboration enables real-time fan interaction for events like American Idol and the BAFTA Awards. ...Infobip's messaging solutions facilitate seamless, scalable viewer participation, transforming passive viewers into active participants.
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Infobip and Telescope have partnered to enhance audience engagement by utilizing Infobip's SMS and WhatsApp services for real-time fan interaction campaigns, including viewer voting for events like A...merican Idol and the Brit Awards.
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Infobip and Telescope have formed a partnership to enhance audience engagement through SMS and WhatsApp for major entertainment award programs. This collaboration leverages Infobip's messaging capabi...lities to facilitate real-time fan voting for events like American Idol and the BAFTA Awards, enabling seamless participation across global audiences.
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Infobip and Telescope have partnered to enhance audience engagement through SMS and WhatsApp for major entertainment events. This collaboration allows Telescope to use Infobip's messaging solutions t...o facilitate real-time fan voting and interaction during shows like American Idol and the BAFTA Awards. The partnership leverages Infobip's global reach and reliable messaging channels to improve fan participation.
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MTN Uganda and Infobip have partnered to enhance enterprise services by providing advanced digital communication tools. This collaboration will enable Ugandan businesses to engage with customers thro...ugh multiple channels like SMS, WhatsApp, voice, email, and chat, improving customer engagement and operational efficiency.
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Infobip and T-Mobile have partnered to integrate T-Mobile's network APIs with Infobip's platform, enhancing user verification and fraud prevention for enterprises. This collaboration aims to address ...rising cybercrime by providing secure, seamless solutions that improve consumer trust in mobile communications. The partnership leverages CAMARA Open Gateway APIs to simplify telecom integration and expand security capabilities globally.
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Infobip partners with T-Mobile to integrate Network APIs, enhancing enterprise fraud protection through seamless user verification and authentication. This collaboration leverages CAMARA Open Gateway... APIs, simplifying telecom integration and addressing rising cybercrime. The partnership aims to fortify security capabilities, ensuring secure digital experiences for enterprises and their customers.
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Infobip has partnered with T-Mobile to integrate T-Mobile's network APIs into its platform, enhancing fraud protection for enterprises. This collaboration aims to improve user verification and reduce... fraudulent mobile activity by leveraging advanced network capabilities. The partnership underscores the importance of robust security measures in mobile communications, addressing the growing need for secure digital experiences.
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Infobip and T-Mobile have integrated network APIs to enhance fraud protection for enterprises. This collaboration allows T-Mobile's network APIs to work seamlessly with Infobip's platform, improving ...user verification and reducing fraudulent activity. The integration aims to provide a secure and simplified user experience by enabling developers to verify device possession and authenticate user identities.
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Infobip and Pontis Technology have partnered to develop AI-based communication solutions, combining Infobip's global platform and Pontis' software expertise. This partnership aims to enhance communic...ation and customer experience across various industries, leveraging Infobip's CPaaS and SaaS solutions and Pontis' industry knowledge. The collaboration supports Infobip's strategy to expand its global partner network and accelerate digital transformation.
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Infobip has partnered with the European Space Agency to integrate its Voice APIs into ESA's asteroid impact alert system, enabling instant voice call notifications for faster response times.

Infobip has partnered with the European Space Agency (ESA) to enhance asteroid impact alerts using Infobip's Voice API solutions. This collaboration enables ESA to send real-time voice call alerts, i...mproving response times for potential asteroid impacts. The partnership has significantly advanced ESA's communication capabilities, ensuring faster decision-making and data collection for planetary defense.
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Infobip collaborates with Australian Motoring Service to enable Apple's satellite-based roadside assistance for iPhone 14 users, enhancing automotive safety and customer service in Australia.

Infobip collaborates with Australian Motoring Service to enhance Apple's Roadside Assistance via satellite. This integration allows iPhone users to request help in remote areas without cellular cover...age, improving safety and service. Infobip's cloud contact center solution supports this feature, demonstrating innovation in overcoming geographical barriers and enhancing driver safety.
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Infobip has formed a multi-year collaboration with the MoneyGram Haas F1 Team to enhance fan engagement through digital experiences. Infobip's cloud communication platform will enable personalized, r...eal-time interactions using technologies like Rich Communication Services and WhatsApp, powered by AI, to connect fans more closely with the team's activities.
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Infobip and the MoneyGram Haas F1 Team have launched an interactive fan engagement platform in Austin, utilizing Infobip's cloud communications technology. This collaboration enhances fan experiences... through personalized interactions via RCS and WhatsApp, allowing fans to engage with the team in innovative ways. The partnership aims to deepen fan loyalty and includes future plans for AI-powered features and augmented reality integrations.
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Infobip and the MoneyGram Haas F1 Team have launched an interactive fan experience during the race week in Austin, Texas. This collaboration enhances fan engagement through RCS and WhatsApp, allowing... simultaneous one-to-one interactions with thousands of fans. The initiative positions the MoneyGram Haas F1 Team as a tech-forward entity, offering richer race day experiences.
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Batelco and Infobip have formed a strategic partnership to launch an Omni-Channel platform in Bahrain, enhancing digital communication for businesses, especially in the SME, banking, and finance sect...ors. This platform, powered by Infobip's CPaaS solution, offers multi-channel communication, real-time analytics, and secure, efficient message delivery, supporting Bahrain's digital transformation.
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Ooredoo Kuwait and Infobip have partnered to launch the Conversational Experience Orchestration Platform (CXOP) featuring Agentic AI in Kuwait. This collaboration aims to enhance customer interaction...s through AI-driven, omnichannel communication solutions, including platforms like WhatsApp and Apple Business Chat. The partnership seeks to drive digital transformation and improve customer engagement for Kuwaiti enterprises.
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BT and Infobip have expanded their partnership to offer AI-powered communication services globally. This collaboration combines BT's voice and inbound contact capabilities with Infobip's cloud commun...ications platform, enhancing customer engagement through advanced conversational AI. Infobip will resell BT's services, while BT will offer Infobip's messaging solutions, unifying customer contact centers into a single virtual network.
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Infobip and BT have expanded their partnership to deliver AI-powered communication services globally. This collaboration integrates Infobip's cloud communications platform with BT's voice and contact... capabilities, enhancing customer engagement through advanced AI-driven messaging across channels like Voice, RCS, and WhatsApp. Infobip will resell BT's services, while BT will offer Infobip's messaging solutions, enabling unified customer contact centers worldwide.
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Infobip and Globant have formed a strategic partnership to enhance AI-powered enterprise engagement in the MENA region. This collaboration combines Globant's AI-driven digital transformation expertis...e with Infobip's omnichannel communications platform. The partnership aims to deliver advanced conversational AI solutions, improving customer engagement and personalization for enterprises. Their joint solutions will be showcased at the Saudi Retail Show in Riyadh.
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Infobip and Oracle Partner to Transform Customer Conversations with WhatsApp and SMS Integration

Infobip and Algar Telecom have partnered to enhance customer engagement for Financial Management Control (FMC) using Rich Communication Services (RCS) messaging. This collaboration has led to increas...ed customer interaction, with FMC seeing a significant rise in service visits and negotiations. The partnership combines Infobip's cloud communications platform with Algar's telecom solutions to deliver personalized and effective communication strategies.
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Infobip and NumHub have expanded their partnership to introduce Branded Calling ID (BCID) for US enterprises. This solution integrates with Infobip's Voice product, allowing businesses to display the...ir brand name and logo on consumer devices, enhancing call trust and answer rates. The initiative aligns with FCC guidelines and leverages NumHubs API-driven SaaS for seamless BCID adoption.
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Infobip has partnered with Podravka and 01 Content & Technology to launch "SuperfoodChef-AI by Coolinarika," an AI-powered assistant designed to promote healthier eating in Croatia. This collaboratio...n leverages Infobip's chatbot platform and AI expertise to provide users with personalized, nutritionist-approved recipes. The initiative has seen significant user engagement, particularly among younger demographics, highlighting the potential of AI in promoting healthier lifestyles.
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Infobip has partnered with NTT Com Online to launch an omnichannel communication platform, NTT CPaaS, in Japan. This collaboration integrates Infobip's CPaaS technology with NTT's SMS and Voice solut...ions, offering businesses enhanced communication capabilities, including webRTC and live-chat, tailored for the Japanese market.
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Infobip and SK Telink have formed a strategic partnership to enhance customer engagement in Korea. By integrating Infobip's omnichannel solutions with SK Telink's network, the collaboration aims to p...rovide a unified contact center and marketing automation experience. This partnership enables businesses to offer seamless communication across various channels, improving customer interactions and supporting both domestic and international markets.
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Infobip and PLDT Enterprise have partnered to combat SMS fraud by integrating Infobip's Anam Protect Firewall into Smart Communications' network. This collaboration enhances SMS security, reducing sp...am and smishing incidents for Smart subscribers. The firewall has blocked over 1.3 billion fraudulent attempts, showcasing its effectiveness in protecting users and improving network efficiency.
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Infobip has expanded its integration with Microsoft Azure Communication Services, enabling its SMS interface to connect businesses with customers in over 100 new countries. This integration combines ...Infobip's global messaging capabilities with Microsoft's platform, enhancing secure and compliant message delivery. The collaboration aims to improve operational efficiency and customer engagement through streamlined carrier management and real-time analytics.
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Infobip has partnered with Virgin Atlantic to enhance online check-in rates at London Heathrow using WhatsApp messaging. This initiative, powered by Infobips Moments platform, has increased online ch...eck-in rates by 11% and aims to improve passenger experience and operational efficiency. The solution will expand to other UK airports, leveraging Infobip's multichannel capabilities.
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Infobip South Africa has appointed Potgieter as the new country manager, indicating a strategic leadership change to enhance its operations in the region.

Infobip South Africa has appointed Lauren Potgieter as the new country manager, indicating a strategic leadership change in the region.

Lauren Potgieter has been appointed as the new country manager for Infobip South Africa. With 26 years of experience, Potgieter aims to enhance customer interactions through AI-driven orchestration a...nd omnichannel technology, focusing on connected experiences across various digital platforms.
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Infobip SA has appointed Lauren Potgieter to lead its AI-driven customer experience growth initiatives, reflecting the company's focus on enhancing its omnichannel marketing platform with advanced AI... capabilities.
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Infobip has announced key leadership changes effective January 1, 2026, to support its growth and innovation strategy. Kreso Zmak becomes Chief Innovation Officer, focusing on AI adoption. Ante Pamuk...ovic is named Chief Revenue Officer, emphasizing automation and global alignment. Veselin Vukovic joins the Board as Chief Alliances Officer, and Igor Dvorsak is promoted to Senior VP of Operations, enhancing regional coordination.
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Infobip has climbed to 16th place in Fortune's Europe’s Most Innovative Companies 2026 ranking, up from 68th last year. This recognition highlights Infobip's advancements in AI-driven customer comm...unication and its contributions to European digital infrastructure through the IPCEI-CIS initiative.
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Infobip has risen to 16th place on Fortune's Europe's Most Innovative Companies list for 2026, driven by its AI-first strategy and involvement in the EU's digital sovereignty projects. The company la...unched Infobip AgentOS, an AI-native solution, and plays a key role in the Important Project of Common European Interest for cloud infrastructure, enhancing its strategic position in Europe.
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Infobip has been ranked in the top 25 of Fortune's Europe's Most Innovative Companies 2026, climbing to 16th place from 68th last year. This recognition highlights Infobip's momentum in AI-driven clo...ud communications and its role in the Important Project of Common European Interest for Next Generation Cloud Infrastructure and Services.
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Infobip has been named a Leader in the 2026 Gartner Magic Quadrant for Communications Platform-as-a-Service (CPaaS) for the fourth consecutive year. The company is recognized for its Completeness of ...Vision, highlighting its consistent innovation in AI-driven cloud communications, including the launch of Infobip AgentOS, which enhances enterprise AI capabilities.
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Infobip has been named a Leader in the 2026 Gartner Magic Quadrant for Communications Platform-as-a-Service (CPaaS) for the fourth consecutive year, recognized for its Completeness of Vision. This ac...colade highlights Infobip's consistent innovation and leadership in the cloud communications space.
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Infobip has been recognized as a Leader in the 2026 Gartner Magic Quadrant for Communications Platform as a Service (CPaaS), highlighting its completeness of vision and ability to execute. This recog...nition underscores Infobip's commitment to evolving customer communication solutions and its focus on AI-driven innovation.
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Infobip has been recognized as the leading vendor in Juniper Research's RCS for Business 2026 Leaderboard. The company excelled among 17 vendors due to its extensive mobile operator connections and g...lobal reach, including being the first to launch RCS messaging across all major US telecom carriers. This recognition highlights Infobip's capability to support global brands in scaling RCS initiatives efficiently.
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Infobip has been recognized as an "Established Leader" in the Juniper Research RCS for Business 2026 Leaderboard. This accolade highlights Infobip's advanced RCS capabilities, extensive mobile operat...or connections, and global reach, enabling brands like Virgin Atlantic to enhance customer engagement through interactive messaging. The recognition coincides with Infobip's 20th anniversary.
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Infobip has been recognized as the leader in RCS for Business by Juniper Research. The company topped the rankings among 17 providers due to its extensive mobile operator connections and global reach.... Infobip's RCS solutions, used by brands like Virgin Atlantic, enhance customer engagement through interactive messaging.
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Infobip has been recognized as the top Established Leader in the Juniper Research RCS for Business 2026 Leaderboard. This accolade highlights Infobip's extensive mobile operator connections, global r...each, and innovative RCS solutions, which enhance customer engagement for brands like Virgin Atlantic. The recognition underscores Infobip's capability to support global RCS initiatives and accelerate enterprise adoption through its CPaaS offering.
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Infobip has been recognized as a Leader in the 2025 Gartner Magic Quadrant for Communications Platform-as-a-Service (CPaaS) for the third consecutive year. The company is noted for its Completeness o...f Vision and Ability to Execute. Infobip's omnichannel platform supports voice, SMS, email, and RCS, and it collaborates with companies like Deutsche Telekom and NVIDIA to advance AI and communication technologies.
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Infobip has been recognized as a Leader in the 2025 Gartner Magic Quadrant for Communications Platform-as-a-Service (CPaaS) for the third consecutive year. The company is noted for its Completeness o...f Vision and Ability to Execute. Infobip's omnichannel platform supports voice, SMS, email, and RCS, and it collaborates with major companies like Microsoft and Uber.
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Infobip has been recognized as a leader in Frost & Sullivan's CPaaS Radar report for its innovation, growth, and customer experience. The report highlights Infobip's capabilities in cross-channel cus...tomer journey orchestration, AI-powered solutions, and extensive network reach. This recognition underscores Infobip's market leadership in delivering advanced communication solutions and fostering strategic partnerships.
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Infobip has been recognized as the leading provider in the Artificially Inflated Traffic (AIT) Fraud Prevention market by Juniper Research. The company topped the Competitor Leaderboard for AIT Fraud... Detection Solution Vendors 2024, praised for its comprehensive solutions, including the 'Infobip Signals' solution. Infobip's use of AI and ML in detecting and blocking OTP traffic was highlighted as a key differentiator.
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Infobip has been named a Leader in the 2025 Gartner Magic Quadrant for Communications Platform-as-a-Service (CPaaS) for the third consecutive year. The company is recognized for its Completeness of V...ision and Ability to Execute, reinforcing its status as a global CPaaS powerhouse. Infobip's omnichannel platform supports voice, SMS, email, and RCS, with strategic partnerships driving innovation in AI and communication technologies.
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Infobip has been named a Leader in the 2025 Gartner Magic Quadrant for Communications Platform-as-a-Service for the third consecutive year. The company is recognized for its Completeness of Vision an...d Ability to Execute, highlighting its leadership in CPaaS through AI and automation innovations. Infobip's platform supports global enterprises like Microsoft and Uber with advanced conversational capabilities.
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Infobip celebrates 20 years of innovation, evolving from SMS messaging to an AI-native platform, AgentOS, which integrates customer journey orchestration and AI agents. The company emphasizes continu...ous reinvention, owning infrastructure, and aligning innovation with real customer needs. Infobip's approach involves small, autonomous teams and a focus on co-creation with forward-thinking customers, ensuring that AI augments rather than replaces human expertise.
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Infobip celebrates its 20th anniversary by highlighting its evolution into a global leader in cloud communications and its strategic focus on artificial intelligence. The company envisions a shift fr...om application-to-person to agent-to-agent communication by 2030, emphasizing the need for brands to adopt AI-driven personalization. Infobip aims to leverage its expertise and platform to facilitate this transition, addressing challenges like data unstructuredness and internal barriers.
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