Jotform Overview

Jotform offers a streamlined form creation experience with its drag-and-drop builder. This tool enables businesses to efficiently craft custom forms and surveys, facilitating the collection of registrations, applications, orders, and payments. A distinctive feature is its ease of use, making it accessible for users with varying technical expertise. Jotform supports diverse business needs, from event registrations to customer feedback, enhancing data collection processes. Its flexibility in form design and functionality caters to a wide range of sectors, providing a versatile solution for demand generation activities.

Use Cases

Customers recommend Sending & Publishing Communications, Sales Document Management, Workflow Management, as the business use cases that they have been most satisfied with while using Jotform.

Other use cases:

  • Engagement Management
  • Customer Feedback Management
  • Collaboration
  • Social Media Management
  • Generation Of New Leads
  • Lead Qualification
  • Content Management
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Jotform.

Other priorities:

  • Increase Sales & Revenue
  • Launch New Products
  • Improve Internal Communications
  • Scale Best Practices
  • Build Brand Awareness
  • Enter New Markets Internationally Or Locally
  • Manage Risk
  • Grow Market Share
  • Establish Thought Leadership
  • Improve Efficiency
  • Improve Digital And Social Presence
  • Improve Consistency
See all business priorities See less business priorities

Jotform Use-Cases and Business Priorities: Customer Satisfaction Data

Jotform works with different mediums / channels such as User Generated Content. Blogs. E-Mail etc.

Jotform's features include Feedback Surveys, Templates, Personalization, etc. and Jotform support capabilities include Email Support, Chat Support, 24/7 Support, etc. also Jotform analytics capabilities include Analytics, and Custom Reports.

Reviews

"JotForm is a great online platform that gives users the freedom to design forms suitable for their needs" - Randy Tolentino

Peer review evidence (same sources as the product rating summary)

"...I appreciate that I can send the emails to multiple people. . ...." Peer review by Lydia H., Graphic Designer, Sports
"...Thanks to the incredible formating, our form is now on-brand for customer sign-ups. ...." Peer review by LAURE-ANNE V., director, Non-Profit Organization Management
"...Developed by ProcessMaker, this new integration allows any JotForm user to easily add approval workflows around their forms...." Approval Workflows for JotForm

Jotform, Whatconverts, Ringba, OptiMonk, Convertful, etc., all belong to a category of solutions that help Other Demand Generation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Jotform offers a free, drag-and-drop form builder for creating forms and surveys. Registrations, applications, orders, and payments can be collected easily.

Popular Business Setting

for Jotform

Top Industries

  • Education
  • Marketing and Advertising
  • Non-Profit Organization Management

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

Jotform is popular in Education, Marketing And Advertising, and Non-Profit Organization Management and is widely used by Small Business, Mid Market, and Large Enterprise.

Jotform Customer wins, Customer success stories, Case studies

How does Jotform facilitate Sending & Publishing Communications?

How can Jotform optimize your Sales Document Management Workflow?

What benefits does Jotform offer for Workflow Management?

How can Jotform enhance your Engagement Management process?

What solutions does Jotform provide for Customer Feedback Management?

11 buyers and buying teams have used Cuspera to assess how well Jotform solved their Other Demand Generation needs. Cuspera uses 5565 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Other Demand Generation needs.

CUSTOMERS TESTIMONIALS
Jotform testimonial

Randy Tolentino

IT administrator

Hanseo University’s general studies department

JotForm is a great online platform that gives users the freedom to design forms suitable for their needs Testimonial By Randy Tolentino
Jotform testimonial

Ryan Wilcoxson

Part of our response has been using JotForm to accept PPE orders from essentials workers and connecting those in need of personal fabric masks with those who can sew. JotForm has been a critical part of our regional efforts to fight COVID-19 Testimonial By Ryan Wilcoxson
Jotform testimonial

Mary Anne Carter

Outreach Director

Second Use

I’ve had a great experience using JotForm. It’s simple to create forms. It’s also very simple to review the information you collect on the form. Testimonial By Mary Anne Carter
CUSTOMERS TESTIMONIALS
Jotform testimonial

Randy Tolentino

IT administrator

Hanseo University’s general studies department

JotForm is a great online platform that gives users the freedom to design forms suitable for their needs Testimonial By Randy Tolentino
Jotform testimonial

Ryan Wilcoxson

Part of our response has been using JotForm to accept PPE orders from essentials workers and connecting those in need of personal fabric masks with those who can sew. JotForm has been a critical part of our regional efforts to fight COVID-19 Testimonial By Ryan Wilcoxson
Jotform testimonial

Mary Anne Carter

Outreach Director

Second Use

I’ve had a great experience using JotForm. It’s simple to create forms. It’s also very simple to review the information you collect on the form. Testimonial By Mary Anne Carter
 

GenkiJACS - Education - Medium

GenkiJACS delivers a high-touch student experience at scale with Jotform Enterprise

Japan

GenkiJACS, a Japanese language school, enhances its student experience by adopting Jotform Enterprise. The platform automates onboarding and data collection, supporting growth across five campuses. J...otform's tools improve form completion rates and reduce manual tasks, allowing staff to focus on student support and engagement.

Read on →
 

College Football Playoff (CFP) - Sports Events - Medium

The College Football Playoff streamlines national championship operations with Jotform & Square

USA

The College Football Playoff (CFP) adopted Jotform and Square to streamline its national championship operations. This integration improved event registration and payment processes, saving over 50% i...n costs. Jotform Enterprise enabled CFP to manage VIP registrations and logistics efficiently, enhancing the guest experience and consolidating operations into a single workflow.

Read on →
 

YWCA Greater Pittsburgh - Nonprofit - Small

YWCA Greater Pittsburgh uses Jotform Enterprise to expand its community impact

Pittsburgh, USA

YWCA Greater Pittsburgh adopted Jotform Enterprise to streamline operations and expand community impact. The platform replaced paper-based processes, enhancing data management and reducing fraud. It ...supports multiple departments with user-friendly forms and workflows, allowing the organization to focus more on its mission and less on administrative tasks.

Read on →
 

Updoc - Hospital & Health Care - Small

Australia

Updoc used Jotform and Stripe to deliver over 1 million telehealth consultations across Australia. The platform enabled secure patient data collection and automated doctor application workflows. Updo...c processed millions of dollars in payments, expanding healthcare access. Jotform’s no-code tools helped Updoc launch quickly and scale without engineering resources. The solution reduced development cycles from months to days.

 

Splio - Marketing And Advertising - Medium

Paris, France

Splio used Jotform Enterprise and Make to automate workflows and speed up delivery. The team built over 150 customer-facing forms and processed more than 1.9 million submissions. Workflow delivery ti...me dropped from days to just hours. Teams now manage workflows without engineering help. Splio improved compliance and onboarding with automated, no-code forms.

 

Kitchener-Waterloo Multicultural Centre - Non Profit Organization Management - Medium

Kitchener, Canada

Jotform Enterprise helped Kitchener-Waterloo Multicultural Centre save $100,000 each year. The nonprofit used to handle interpreter requests by phone, which was slow and hard to manage. With Jotform,... they automated workflows for language services and festival support. Now, requests move quickly and staff spend less time on admin work. Over 35,000 forms are submitted each year, and four integrations streamline their processes.

Welcome to Jotform

Video Thumbnail

Frequently Asked Questions (FAQ)

What buyers ask before choosing Jotform

What is Jotform?

Jotform is an AI-powered online form builder and workflow automation platform that helps organizations collect information and turn submissions into action. Teams can create branded forms and surveys, accept payments, collect electronic signatures, and automate approval and follow-up workflows without coding.

What is Jotform used for?

Jotform is a Other Demand Generation Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Sending & Publishing Communications, Sales Document Management and Workflow Management .

What are the top features of Jotform?

Feedback surveys, Templates and Personalization are some of the top features of Jotform.

Who uses Jotform?

Jotform is used by Education, Marketing And Advertising and Non-Profit Organization Management among other industries.

What are Jotform alternatives?

Whatconverts, Ringba, OptiMonk and Convertful are popular alternatives for Jotform.

Where is Jotform located?

Jotform is headquartered at San Francisco, California.
lightning

Peers used Jotform for sending & publishing communications and sales document management

Jotform Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.20/5 ★

Read Reviews (2)
Analytics

4.31/5 ★

Read Reviews (77)
Custom Reports

3.95/5 ★

Read Reviews (1076)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.20/5 ★

Read Reviews (2)
Analytics

4.31/5 ★

Read Reviews (77)
Custom Reports

3.95/5 ★

Read Reviews (1076)

Software Failure Risk Guidance

?

for Jotform

Overall Risk Meter

Low Medium High

Top Failure Risks for Jotform

Jotform Inc. News

Product

Announcing Jotform Sign for ChatGPT and Claude | The Jotform Newsletters

Jotform has introduced Jotform Sign for ChatGPT and Claude, enabling users to create, refine, and manage signature-ready documents directly within these conversational platforms. This integration allows seamless e-signature workflows, enhancing document management and reducing administrative tasks.

Product

Turn ChatGPT and Claude conversations into signed agreements with Jotform Sign

Jotform introduces Jotform Sign for ChatGPT and Claude, enabling users to transform AI-generated conversations into signed agreements seamlessly. This integration streamlines e-signature workflows, allowing users to create, customize, and send documents for signature directly within ChatGPT and Claude, reducing administrative tasks and enhancing efficiency.

Awards

Jotform earns 55 #1 rankings in G2’s Fall 2026 Reports

Jotform earned 55 #1 rankings in G2's Fall 2026 Reports, highlighting its strong performance across various product categories, including form building and AI integration. This recognition underscores Jotform's impact on automating processes and enhancing customer experiences.

Product

Announcing Jotform AI Data Assistant for teams that run on data

Jotform has introduced the Jotform AI Data Assistant, which integrates with Jotform Tables and Inbox to automate data analysis and visualization. This tool allows users to create structured tables, generate visual reports, and automate repetitive data tasks using AI, enhancing workflow efficiency and enabling actionable insights from data.

Jotform Inc. Profile

Company Name

Jotform Inc.

Company Website

https://www.jotform.com/

HQ Location

San Francisco, California

Employees

101-250

Social

Financials

PRIVATE