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Jotform: Use-Cases, Insights and Reviews | 2026 Cuspera

Name: Jotform
Brand: Jotform
Rating: 4.53 (5565 reviews)

4.53 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(5565)

Online form builder & form creator for every business

Jotform Overview

Jotform offers a streamlined form creation experience with its drag-and-drop builder. This tool enables businesses to efficiently craft custom forms and surveys, facilitating the collection of registrations, applications, orders, and payments. A distinctive feature is its ease of use, making it accessible for users with varying technical expertise. Jotform supports diverse business needs, from event registrations to customer feedback, enhancing data collection processes. Its flexibility in form design and functionality caters to a wide range of sectors, providing a versatile solution for demand generation activities.

Use Cases

Customers recommend Sending & Publishing Communications, Sales Document Management, Workflow Management, as the business use cases that they have been most satisfied with while using Jotform.

Other use cases:

Engagement Management
Customer Feedback Management
Collaboration
Social Media Management
Generation Of New Leads
Lead Qualification
Content Management

See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Jotform.

Other priorities:

Increase Sales & Revenue
Launch New Products
Improve Internal Communications
Scale Best Practices
Build Brand Awareness
Enter New Markets Internationally Or Locally
Manage Risk
Grow Market Share
Establish Thought Leadership
Improve Efficiency
Improve Digital And Social Presence
Improve Consistency

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Jotform Use-Cases and Business Priorities: Customer Satisfaction Data

Jotform works with different mediums / channels such as User Generated Content. Blogs. E-Mail etc.

Jotform's features include Feedback Surveys, Templates, Personalization, etc. and Jotform support capabilities include Email Support, Chat Support, 24/7 Support, etc. also Jotform analytics capabilities include Analytics, and Custom Reports.

Reviews

"JotForm is a great online platform that gives users the freedom to design forms suitable for their needs" - Randy Tolentino

Jotform, Whatconverts, Ringba, OptiMonk, Convertful, etc., all belong to a category of solutions that help Other Demand Generation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Jotform offers a free, drag-and-drop form builder for creating forms and surveys. Registrations, applications, orders, and payments can be collected easily.

Popular Business Setting

for Jotform

Top Industries

Education
Marketing and Advertising
Non-Profit Organization Management

Popular in

Small Business
Mid Market
Large Enterprise

Jotform is popular in Education, Marketing And Advertising, and Non-Profit Organization Management and is widely used by Small Business, Mid Market, and Large Enterprise.

Jotform Customer wins, Customer success stories, Case studies

Why is Jotform the best choice for Sending & Publishing Communications?

JotForm facilitates the creation and publication of online forms, enabling users to collect data and send email notifications based on form submissions. The platform allows users to integrate forms into their websites and automate email responses based on location and other factors. JotForm is limited in its ability to send emails to multiple recipients based on form data.

"...Saves a lot of time in that I don't have to keep checking my Facebook posts and manually adding/sending emails...." Peer review by Michelle G., Owner, Education

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How does Jotform address your Sales Document Management Challenges?

Jotform enables businesses to create, collect, store, and manage digital contracts and agreements. It offers mobile-friendly integrations and e-signature tools for efficient contract processing. The platform has limitations in printing complete contracts, including form fields and formatting.

"...In a similar fashion, trade show managers and contract administrators at Corcoran Expositions received a notification email once exhibitors or sponsors submitted a form, along with the customized PDF copy of their responses...." Case Study Corcoran

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How efficiently Does Jotform manage your Workflow Management?

Jotform provides workflow management capabilities that simplify data collection and processing through customizable forms, automated notifications, and integrations with other applications. The platform allows users to define workflows for different scenarios, enabling them to route data based on specific criteria and streamline processes. However, Jotform's workflow management lacks some advanced features for complex business processes.

"...In this tutorial, we will teach you how to link individual actions together to create multi-level workflows...." How to Configure Multi-level Approval Workflows for JotForm

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Why is Jotform the best choice for Engagement Management?

JotForm enables businesses to manage engagement through various form types for different purposes. It offers features like skip logic, widgets, and customizable notifications, streamlining interactions with customers and employees. JotForm's limitations include occasional bugs and lack of prompt response to some issues.

"...With all of the information conveniently laid out, the team can follow up with a homeowner quickly to answer any questions. ..." Introducing new JotForm integration

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What makes Jotform ideal for Customer Feedback Management?

Jotform facilitates the collection of customer feedback through the creation of surveys and forms. It offers a wide range of applications, encompassing customer satisfaction surveys, event registration, and employee feedback. While Jotform excels in gathering data, its analytical capabilities are limited.

"...It is our go-to software option for collecting data such as customer and employee feedback and also for providing on-line test forms to record the results of our internal training programs...." Peer review by Richard S., Vice President, Transportation/Trucking/Railroad

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11 buyers and buying teams have used Cuspera to assess how well Jotform solved their Other Demand Generation needs. Cuspera uses 5565 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Other Demand Generation needs.

CUSTOMERS	TESTIMONIALS
Randy Tolentino IT administrator Hanseo University’s general studies department	JotForm is a great online platform that gives users the freedom to design forms suitable for their needs Testimonial By Randy Tolentino
Adamo Donovan	We use JotForm as a signup tool for student volunteers and healthcare professionals who want to request help with one or more of their daily tasks, Testimonial By Adamo Donovan
Ryan Wilcoxson	Part of our response has been using JotForm to accept PPE orders from essentials workers and connecting those in need of personal fabric masks with those who can sew. JotForm has been a critical part of our regional efforts to fight COVID-19 Testimonial By Ryan Wilcoxson

CUSTOMERS	TESTIMONIALS
Randy Tolentino IT administrator Hanseo University’s general studies department	JotForm is a great online platform that gives users the freedom to design forms suitable for their needs Testimonial By Randy Tolentino
Adamo Donovan	We use JotForm as a signup tool for student volunteers and healthcare professionals who want to request help with one or more of their daily tasks, Testimonial By Adamo Donovan
Ryan Wilcoxson	Part of our response has been using JotForm to accept PPE orders from essentials workers and connecting those in need of personal fabric masks with those who can sew. JotForm has been a critical part of our regional efforts to fight COVID-19 Testimonial By Ryan Wilcoxson

Welcome to Jotform

Frequently Asked Questions(FAQ)

for Jotform

What is Jotform?

JotForm is an online form builder that makes it easy to create robust forms and collect important data to gathering better information to power the business. It also helps to create payment forms, lead generation forms, registration forms, contact forms, application forms, and more and is used in nonprofits, educational institutions, small businesses, and enterprises.

It is a digital workplace productivity tool that provides a powerful ROI across the entire organization. JotForm offers integration with popular enterprise products such as Active Directory, which provides the highest industry standards to help protect the information and geolocalization to host the account almost anywhere in the world using Amazon Web Services (AWS), Google Cloud and Microsoft Azure. It also helps to meet data privacy requirements and can import the current forms from legacy environments to ensure a smooth transition with the help of the migration tool.

Some of its features include creating HIPAA Forms effortlessly, stay organized with personalized columns, collaborate to keep the team in the loop, convert the PDF to HTML Web Forms, visualize and present the data in seconds, improve the data collection, and many more.

What is Jotform used for?

Jotform is a Other Demand Generation Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Sending & Publishing Communications, Sales Document Management and Workflow Management .