Real-World Case Studies and Customer Success Stories with Infobip

Infobip helped UME boost financial inclusion using conversational messaging and omnichannel support. UME used Infobip's platform to reach more people... and improve customer engagement. The solution made it easier for UME to connect with users across channels. This led to better support and more access to financial services. UME now delivers a smoother experience for its customers.
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Klubi used Infobip to innovate Brazil’s credit market. They added new conversational messaging channels and automation. This helped them reach... more customers and improve engagement. Infobip’s platform made communication easier and faster. Klubi now connects with clients in a modern way. Their credit services are more efficient and accessible.
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Infobip RCS for Business helped Bajaj Markets boost leads by 23%. The company used rich communication services to improve customer... engagement. This led to more effective marketing campaigns. Bajaj Markets saw better results in financial services lead generation. The solution made their communication more interactive and efficient.
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Edenred UAE used Infobip Conversations and Answers to improve customer service on WhatsApp. The company wanted to make support faster... and easier for users. Infobip's cloud contact center and chatbot platform helped Edenred UAE handle more customer requests. The solution made it simple for customers to get help using WhatsApp. Edenred UAE now delivers better customer experiences with digital support tools.
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Infobip helped Muthoot FinCorp improve customer engagement with an omnichannel solution. The company used Infobip's platform to connect with customers... across multiple channels. This made communication faster and more reliable. Muthoot FinCorp enhanced its customer experience and streamlined support. The solution supported their growth in the financial services sector.
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Infobip helped Neo Pay Iraq cut costs by up to 60% with omnichannel authentication. The solution improved customer authentication and... verification. Neo Pay Iraq used Infobip's Authentication API to secure user access. The platform enabled efficient, secure financial services. This case highlights cost savings and better security for financial services.
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Mukuru used the WhatsApp Business Platform from Infobip to improve customer service speed and lower costs. The company wanted faster... support for its users. By using WhatsApp, Mukuru made it easier for customers to get help. This change reduced service costs and improved response times. The solution helped Mukuru deliver better financial services to its clients.
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Ibancar used Infobip's conversational messaging to improve digital credit journeys. The solution helped customers move from application to approval faster.... Ibancar streamlined communication and made the process easier for users. The case highlights the use of customer engagement and messaging automation in financial services. Results focus on better customer experience and efficient credit approvals.
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Bfree used Infobip to improve debt recovery with conversational messaging. The solution helped Bfree reach more customers and automate communication.... Bfree made debt collection more efficient and scalable. Infobip's platform enabled better customer engagement in financial services. The case highlights the power of conversational modules for debt recovery.
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Infobip helped Annapurna Financial Services improve digital communications. The company wanted to enhance operations and customer experience. Infobip provided solutions... for better engagement and streamlined processes. Annapurna Financial Services now delivers faster and more reliable service to customers. The partnership supports growth in the financial services sector.
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Infobip helped Bolt increase driver conversion by 40%. Bolt used Infobip's communication platform to improve engagement with drivers. The solution... made it easier for drivers to sign up and get started. This led to more drivers joining Bolt's platform. The case shows how messaging automation can boost results in the ride hailing industry.
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Cebu Pacific used Infobip's Viber for Business API to improve customer engagement. The airline wanted a seamless, customer-centric experience. Infobip... helped Cebu Pacific connect with travelers on Viber. This made communication faster and more personal. The solution improved customer satisfaction and streamlined support.
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Infobip helped Cabify fight fake traffic and improve customer experience. Cabify used Infobip's fraud and security solutions to block fraudulent... OTP traffic. This made their platform safer for users. The solution also improved trust and reliability for Cabify's transportation services. Cabify now delivers a better customer experience with secure communications.
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Infobip's modular API and omnichannel communications platform helped Text Global grow revenue by 30-40% and achieve a 78. 98% CAGR. Text...Global needed to reduce churn and expand beyond bulk SMS by adding channels like Email, Voice, and RCS. Infobip enabled easy integration, marketing automation, and chatbot solutions. The partnership streamlined account management and improved operational efficiency. Text Global now delivers advanced, personalized campaigns and supports more client use cases.
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Digitaleo used Infobip's RCS Business Messaging to improve client communication. The solution helped Digitaleo offer advanced messaging features to their... customers. This enhanced customer engagement and provided a modern messaging experience. Digitaleo leveraged Infobip's platform to introduce new communication channels for their clients.
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Infobip's omnichannel communications platform helped Vero, a leading Brazilian fiber optic ISP, unify customer engagement across SMS, WhatsApp, and email. Vero used AI... chatbot automation and WhatsApp Payments to streamline customer journeys and reduce operational costs. The solution enabled Vero to achieve a 16x return on investment and a 194% increase in debt collection returns. Vero's marketing team gained full control over customer journeys, improving efficiency and digital inclusion across Brazil.
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Infobip partnered with Hrvatski Telekom to build AI-powered conversational support solutions for telecom customers. The solution uses generative AI to... improve customer engagement and automate support. Hrvatski Telekom leverages Infobip's platform to deliver better customer experiences. The partnership focuses on transforming telecom customer journeys with advanced conversational technology.
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USI used Infobip's WhatsApp chatbot to improve patient experience. The chatbot made communication faster and easier for patients. USI streamlined... patient support using conversational automation. The solution helped USI deliver better healthcare services. Patients now get help quickly through WhatsApp messaging.
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Infobip helped Hospital Alemão Oswaldo Cruz improve healthcare communication. The hospital used conversational messaging solutions to connect with patients. This... made patient engagement easier and faster. Infobip's platform supported better service and more efficient communication. The hospital now delivers a more convenient patient experience. Messaging tools help staff respond quickly and keep patients informed.
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Infobip helped Homechoice move from call centers to chat, boosting customer satisfaction from 76% to 91%. The WhatsApp Business Platform... and unified API enabled omnichannel journeys across WhatsApp, Messenger, email, and SMS. Homechoice saw a 35% drop in call volumes and a 15% lift in customer satisfaction. Automation and a cloud contact center unified agent interactions, making support faster and more personal. This transformation improved sales, operations, and customer experience.
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Podravka used Infobip to improve Coolinarika's customer engagement. The solution helped them connect with users across multiple channels. They streamlined... communication and made it easier for people to interact with the brand. This led to better user experiences and stronger loyalty. Infobip's platform supported their digital transformation in the food and beverages industry.
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Infobip Answers helped Megi Health Platform improve patient care. They built an interactive chatbot to support users. The chatbot made... communication faster and easier for patients. Megi Health Platform used Infobip's chatbot building platform to deliver better healthcare experiences. The solution focused on patient engagement and support.
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Nivea used Infobip to reach new customers and celebrate diversity. The company wanted to improve customer engagement. Infobip provided innovative... engagement tools. Nivea connected with more people and grew its audience. The solution helped Nivea build stronger customer relationships.
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Infobip helped Nissan Saudi Arabia boost lead generation using AI gamification. The solution used conversational modules to engage customers. Nissan... Saudi Arabia improved customer engagement and increased leads. The automotive company used Infobip's customer engagement platform for better results. The case highlights the impact of AI-powered marketing automation in the automotive industry.
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Infobip helped MoneyGram Haas F1 Team create interactive game experiences for fans using messaging channels. The team wanted to boost... fan engagement and loyalty. Infobip's platform enabled real-time communication and interactive content. Fans could join games and connect with the team through their favorite messaging apps. This improved the fan experience and increased engagement.
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Rappi wanted to improve how they reached their users with messages. They used Infobip to send targeted SMS campaigns. This... helped them deliver messages to the right people at the right time. As a result, their campaigns became more effective. They saw better engagement from their users.
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Infobip helped Angel One improve customer experience with a conversational omnichannel strategy. Angel One used Infobip's customer engagement and cloud... contact center solutions. This approach made communication with customers easier and faster. Angel One now connects with users on many channels. The new system supports better customer service and engagement.
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Infobip helped Uber expand its ride-sharing business globally. Uber used Infobip's communication solutions to connect with users in new markets.... The platform supported Uber's rapid growth and improved customer engagement. Infobip enabled reliable messaging and communication at scale for Uber's operations.
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