Infobip helped Ualá improve debt collection with a centralized omnichannel platform. Ualá used Voice, SMS, Email, and WhatsApp to reach... delinquent customers. The solution cut agent wait times by 97% and reduced collectors’ workload by 73% before payment due dates. Ualá achieved 60% contactability and kept customer satisfaction above 80%. The platform enabled better tracking, compliance, and campaign management for debt recovery.
Infobip helped Klubi, a Brazilian fintech, digitize the consortium loan process. Klubi used WhatsApp, RCS, and SMS to automate customer... engagement and payments. Automated flows led to a 4x increase in lead conversions and a 25% higher purchase conversion rate. AI-driven chatbots reduced the customer support team by three times. Klubi now delivers a seamless, omnichannel experience for loan customers.
Infobip helped Bajaj Markets boost lead generation by using RCS for Business. Bajaj Markets needed a better way to engage... customers, especially younger audiences, as SMS was no longer effective. With Infobip's RCS, they sent interactive, visually rich messages and used AI to personalize offers. They achieved a 50% delivery rate and saw an 18% to 23% increase in clicks to leads after adding WebView. Bajaj Markets now plans to expand RCS use to more products and channels.
Edenred UAE used Infobip Conversations and Answers to improve customer service on WhatsApp. The company wanted to make support faster... and easier for users. Infobip's cloud contact center and chatbot platform helped Edenred UAE handle more customer requests. The solution made it simple for customers to get help using WhatsApp. Edenred UAE now delivers better customer experiences with digital support tools.
Infobip helped Muthoot FinCorp improve customer engagement with an omnichannel solution. The company used Infobip's platform to connect with customers... across multiple channels. This made communication faster and more reliable. Muthoot FinCorp enhanced its customer experience and streamlined support. The solution supported their growth in the financial services sector.
Bfree used Infobip’s omnichannel platform to improve debt recovery in Africa. They faced issues with fragmented communication, unreliable SMS, and... no voice campaign options. Infobip integrated voice and SMS into Bfree’s CRM, enabling automated, respectful borrower outreach. SMS engagement rates for loan defaulters reached over 70%. IVR campaigns prequalified 40% of borrowers before agents got involved. Bfree now reaches up to 4 million customers per campaign, making debt collection more efficient and empathetic.
Annapurna Financial Services
- Financial Services
- Large
Bhubaneswar, India
Infobip helped Annapurna Financial Services double digital engagement and boost product adoption by 12%. The company used Infobip’s platform to... automate SMS, IVR, and WhatsApp communications. This reduced manual work, improved compliance, and made customer support available 24/7. Automated reminders and chatbots helped customers respond faster and access services easily. Annapurna now reaches over 1.12 million users, mostly in rural areas, with more efficient and transparent service.
Mukuru used Infobip’s WhatsApp Business Platform and Moments to drive digital wallet adoption. Active digital wallet customers grew from 4,000... to 129,000 in three months. WhatsApp campaigns achieved 92% read rates. The new chatbot reduced the customer journey from 17 steps to 2, halving drop-off rates in Botswana. Mukuru also cut reverse billed USSD costs by 15% and transactional SMS costs by 5%.
Infobip helped UME, a Brazilian fintech, scale credit support using conversational messaging and omnichannel automation. UME automated 80% of chatbot... queries and achieved a 100% response rate for debt collection via RCS. The company reduced debt collection costs by 54% and cut communication expenses by 30%. AI-powered chatbots and WhatsApp Business Calls improved customer satisfaction and doubled loan restructuring rates. UME now delivers fast, personalized support across SMS, RCS, WhatsApp, and email.
Infobip helped Ibancar automate customer support and unify communications. 60% of leads now move through the sales funnel without human... help. About 3,000 monthly service requests are resolved automatically. Ibancar uses WhatsApp, SMS, and RCS for outreach and support. Customers get faster answers and better service. The solution supports Ibancar’s growth and international expansion.
Infobip Authenticate helped Neo Pay Iraq cut OTP delivery costs by up to 60%. The fintech company faced issues with... unreliable SMS OTPs, which hurt customer trust and revenue. Infobip's omnichannel authentication, using WhatsApp and SMS, improved delivery rates and security. Customers now get faster OTPs and feel safer with verified WhatsApp accounts. Neo Pay Iraq strengthened its position as a trusted digital payments provider in Iraq.
Infobip helped Angel One Limited boost message delivery rates by 10% using RCS messaging. The company used Infobip's Moments platform... to create an omnichannel strategy with WhatsApp and RCS. This improved onboarding, customer engagement, and real-time support. WhatsApp Flows achieved a 35% open rate and 90% user engagement. Angel One now delivers personalized, interactive messages to support investors and drive conversions.
Infobip helped Bolt increase driver conversion by 40%. Bolt used Infobip's communication platform to improve engagement with drivers. The solution... made it easier for drivers to sign up and get started. This led to more drivers joining Bolt's platform. The case shows how messaging automation can boost results in the ride hailing industry.
Infobip helped Cebu Pacific automate customer communications using Viber and SMS. The airline improved engagement with timely, personalized updates and... targeted promotions. Automation and segmentation enabled tailored offers, boosting campaign effectiveness. Cebu Pacific saw a 75% increase in Net Promoter Score and a 6% rise in conversion rates for promotional campaigns. The partnership enabled fast onboarding and reliable local support.
Cabify used Infobip Signals to fight artificial inflation of SMS traffic. The company reduced financial losses by 15.7% in one... quarter. Infobip’s machine learning solution blocked fraudulent messages in real time. Cabify improved OTP delivery by using WhatsApp as the main channel and SMS as backup. The zero-tap OTP autofill feature made registration and login easier for users. Cabify saw higher operational efficiency and better customer satisfaction.
Uber
- Transportation/Trucking/Railroad
- Very Large
San Francisco, USA
Uber used Infobip to improve user security and scale globally. Infobip enabled fast, secure onboarding with reliable OTP delivery for... both drivers and riders. Number masking protected user privacy and allowed safe, anonymous calls between drivers and passengers. Automated SMS kept drivers informed about peak demand times. Uber reached a 90% global call anonymization target and now serves over 110 million users worldwide.
Dialog Health
- Health, Wellness And Fitness
- Small
Nashville, USA
Dialog Health uses Infobip’s messaging infrastructure to power two-way SMS for healthcare providers. The platform reaches over 96% of patients... and achieves a 55% response rate for appointment confirmations. Automated SMS reminders, pre-op instructions, and follow-ups replace manual calls, improving patient engagement. A single recall campaign generated $500K+ in potential revenue by boosting mammogram appointments. Infobip’s compliance tools and analytics help Dialog Health deliver secure, personalized communication at scale.
Megi Health Platform
- Health, Wellness And Fitness
Infobip Answers helped Megi Health Platform improve patient care. They built an interactive chatbot to support users. The chatbot made... communication faster and easier for patients. Megi Health Platform used Infobip's chatbot building platform to deliver better healthcare experiences. The solution focused on patient engagement and support.
Infobip helped Text Global, a UK-based SMS marketing platform, expand its services with modular API and omnichannel solutions. Text Global integrated... Infobip’s APIs to add channels like Email, Voice, and RCS, automate marketing, and build chatbots. This partnership enabled faster campaign launches and improved operational efficiency. As a result, Text Global achieved 30-45% annual revenue growth and a 78.98% CAGR, while increasing client retention and expanding its customer base.
Digitaleo used Infobip's platform to launch RCS business messaging for their clients. They wanted a new way to create engaging... marketing campaigns. With Infobip, Digitaleo ran a rich media RCS campaign for Village Motos' "Open Days" event. The campaign used interactive carousels, website links, and Google Maps integration. Results included a 72% open rate, 3x higher conversion rate, and 10% lower cost per click compared to SMS. Village Motos saw a 40% increase in turnover from the event.
Infobip helped Vero unify customer engagement across WhatsApp, SMS, and email. Vero automated billing, support, and marketing using AI chatbots... and omnichannel tools. WhatsApp Payments with Pix sped up collections and cut costs. Vero saw a 16x return on investment and a 194% increase in debt collection returns. The solution reduced invoice resending by 65% and saved R$ 500,000 annually. Vero now delivers seamless digital experiences to 1.4 million subscribers across Brazil.
Infobip helped Hrvatski Telekom automate customer support with AI-powered chatbots and messaging. WhatsApp chatbots resolved over half of technical queries... for business clients. Automated Viber and SMS dunning messages led to 62% of targeted users paying outstanding bills. The partnership drove a 20% revenue increase from upgraded packages. Call center volume dropped as more issues were solved without agents.
Infobip helped Gruppo USI automate patient communication using WhatsApp and chatbots. In three months, the platform handled 6,197 patient sessions.... Agent workload dropped by 54%. Patient satisfaction reached 94%. Call volumes fell by 50%. Staff now focus on complex care, while routine questions get instant replies. Patients trust the new channel for fast, accurate answers.
Hospital Alemão Oswaldo Cruz
- Hospital & Health Care
- Large
São Paulo, Brazil
Infobip helped Hospital Alemão Oswaldo Cruz improve patient communication using digital messaging. The hospital automated appointment scheduling and support with... chatbots on WhatsApp, SMS, and RCS. This led to an 82% increase in appointments via WhatsApp and a 63.3% reduction in response times. Patient satisfaction rose to 96%. The hospital also reduced operational costs and improved service delivery.
Automotive Case Studies and Customer Success Stories with Infobip
CIAK Auto
- Automotive
- Medium
Zagreb, Croatia
Infobip Conversations helped CIAK Auto cut average response times by 79%. The company saw 90% traffic growth on digital channels... in six months. Customers now send pictures of car parts using WhatsApp, Viber, Live Chat, and Apple Messages for Business. CIAK Auto routes marketing queries automatically and handles loyalty program questions. Their Viber campaigns and email newsletters achieved a 33% click-to-open rate.
Infobip helped Nissan Saudi Arabia boost lead generation with an AI-powered voice game on WhatsApp. The campaign for the Magnite... SUV used gamification and conversational marketing to engage Gen Z buyers. Nissan saw an 80% session engagement rate and 84% first-time participation. The Patrol campaign achieved a 26% conversion rate and reached over 18,000 new users. WhatsApp became a central channel for customer service, marketing, and sales, driving high engagement and reliable message delivery.
Retail Case Studies and Customer Success Stories with Infobip
Homechoice
- Retail
- Large
Cape Town, South Africa
Homechoice used Infobip to move from call centers to chat, boosting customer satisfaction from 76% to 91%. The company unified... WhatsApp, Messenger, email, and SMS on one platform. This shift cut call volumes by 35% and let automation handle 22% of interactions. Click-to-WhatsApp ads converted 9%, eight times better than web journeys. Homechoice now delivers fast, personalized support across digital channels.
Food & Beverages Case Studies and Customer Success Stories with Infobip
Podravka
- Food & Beverages
- Large
Koprivnica, Croatia
Infobip helped Podravka launch an AI-powered chatbot for Coolinarika, Croatia's largest culinary platform. The chatbot, SuperfoodChef-AI, uses generative AI to... suggest healthy recipes and provide nutrition tips. In the first 90 days, users exchanged 343,792 messages with the chatbot, leading to an 18% conversion rate to engaged users. Gen Z and Millennials became 40% more active, and overall site time increased by 31%. The solution made it easier for users to find healthy recipes and learn about nutrition.
Consumer Goods Case Studies and Customer Success Stories with Infobip
Nivea
- Consumer Goods
- Large
Nivea used Infobip to reach new customers and celebrate diversity. The company wanted to improve customer engagement. Infobip provided innovative... engagement tools. Nivea connected with more people and grew its audience. The solution helped Nivea build stronger customer relationships.
Internet Case Studies and Customer Success Stories with Infobip
Rappi
- Internet
- Medium
Bogotá, Colombia
Rappi used Infobip’s platform to send targeted SMS campaigns. They needed a fast, reliable way to reach customers and boost... loyalty. Infobip’s SMS and segmentation tools let Rappi send personalized messages based on customer data. One campaign sent 2,000 SMS coupons and got 150 orders in just one hour. Rappi saw more orders, higher sales, and better customer retention using Infobip.
Sports Case Studies and Customer Success Stories with Infobip
TGR Haas F1 Team
- Sports
- Medium
Kannapolis, USA
TGR Haas F1 Team used Infobip to launch gamified chatbots on WhatsApp and RCS for the 2025 season. Fans joined quizzes... and prediction games, boosting engagement and data collection. The team saw an 80% lower cost per ad conversion and a 76% user engagement rate. 74% of users completed the quiz, and 66% finished sign up. Infobip helped TGR Haas F1 Team connect with fans in a more personal and interactive way.
Fragmented customer journeys costing SA businesses, says Infobip
Infobip highlights that fragmented customer journeys are negatively impacting South African businesses, emphasizing the need for cohesive communication strategies to enhance customer experiences.
Infobip Supports Startups and Scaleups through Startup Tribe Program
Infobip's Startup Tribe Program has supported startups and scaleups from over 120 countries, offering up to $60,000 in credits for its services. Launched in May... 2021, the program aids in customer communication and engagement, helping firms focus on product development and scaling. Infobip aims to continue supporting these businesses with its global network and services.
Infobip supports thousands of startups and scaleups through Startup ...
Infobip's Startup Tribe Programme has supported thousands of startups and scaleups globally by providing up to $60,000 in credits for Infobips services, aiding in customer communication and engagement. This initiative has... enabled companies like HotelSync and Cleanster to scale efficiently by reallocating resources from infrastructure to sales and marketing, leveraging Infobips stable platform and support.
Infobip Supports Thousands of Startups and Scaleups Through Startup ...
Infobip's Startup Tribe Programme has supported thousands of startups and scaleups globally by providing up to $60,000 in credits for Infobips services, helping them scale customer communications. This initiative, launched... in May 2021, has been instrumental in optimizing workflows and reallocating resources for growth, as highlighted by members like HotelSync and Cleanster.
Infobip completes South Africa's first RCS implementation, driving e-commerce ...
Infobip has successfully implemented South Africa's first Rich Communication Services (RCS) for Bob Group's Ship Logic platform, enhancing e-commerce communication. This integration offers... richer, secure interactions and supports Bob Group's digital transformation strategy. The partnership expands to include WhatsApp integration, aiming to improve customer engagement and operational efficiency in South Africa's e-commerce sector.
Infobip completes South Africa's first RCS implementation, driving ...
Infobip has successfully implemented South Africa's first Rich Communication Services (RCS) for Bob Group's Ship Logic platform, enhancing ecommerce communication. This integration offers... richer, secure interactions and supports Bob Group's digital transformation strategy. The collaboration expands to include WhatsApp integration, promoting real-time engagement and improving customer experience.
AMS Supports Apple Roadside Assistance via Satellite through Infobip
Infobip's Cloud Contact Center solution now supports Apple's Roadside Assistance via satellite feature through the Australian Motoring Service (AMS). This integration enhances... driver safety in remote Australian areas by enabling iPhone users to request help and communicate with AMS even without cellular coverage.
Australian Motoring Service Adds Support for Apples Roadside Assistance via Satellite through Infobip
Infobip's Cloud Contact Center solution now supports Apple's Roadside Assistance via satellite, enhancing safety for Australian Motoring Service (AMS) users. This integration enables... iPhone 14 users to request help in areas without cellular coverage, improving roadside assistance in remote regions. Infobip's robust messaging infrastructure facilitates communication and precise location sharing, ensuring driver safety.
Telcos Must Embrace AI To Stay Relevant: Infobips Nikhil Shoorji
Infobip's Executive Director, Nikhil Shoorji, discusses the transformative impact of AI, RCS, and OTT collaborations on the telecom industry. Infobip supports telcos... by offering AI-driven automation and omnichannel platforms, enhancing customer engagement and creating new revenue streams. The company is also leveraging partnerships to enable RCS adoption and network APIs for anti-fraud solutions, positioning itself as a key player in the telecom industry's digital transformation.
Infobip enables Metrobank to seamlessly deploy Viber rich business messaging - Infobip
Infobip has partnered with Metrobank to deploy Viber rich business messaging, enhancing Metrobank's customer communication strategy. This integration allows Metrobank... to send personalized messages with rich content like images and videos, achieving up to 50% cost savings compared to traditional SMS. The collaboration aims to expand further, incorporating two-way conversational messaging to improve customer experiences.
Infobip has partnered with Virgin Atlantic to enhance online check-in rates at London Heathrow using a WhatsApp messaging solution. This initiative, powered... by Infobip's Moments platform, has increased online check-ins by 11%, improving passenger experience and operational efficiency. The solution will expand to other UK airports, offering multichannel capabilities for global adaptability.
NEXT partners with Infobip to enhance fraud detection and messaging experiences
NEXT plc has partnered with Infobip to strengthen fraud detection and improve customer messaging. NEXT will use Infobip Signals, an... AI-driven solution designed to identify and prevent artificially inflated traffic. This collaboration aims to enhance security and deliver a more reliable omnichannel communication experience for NEXTs retail customers.
Next enhances customer messaging security with Infobip - Retail Insight Network
Next partnered with Infobip to strengthen customer messaging security. By deploying Infobips AI-driven Signals platform, Next blocks around 175,000 artificial... messages monthly, reducing fraud risk and improving the retail customer experience.
