Infobip helped UME boost financial inclusion using conversational messaging and omnichannel support. UME used Infobip's platform to reach more people and improve customer engagement. The solution mad...e it easier for UME to connect with users across channels. This led to better support and more access to financial services. UME now delivers a smoother experience for its customers.
Infobip helped Neo Pay Iraq cut costs by up to 60% with omnichannel authentication. The solution improved customer authentication and verification. Neo Pay Iraq used Infobip's Authentication API to s...ecure user access. The platform enabled efficient, secure financial services. This case highlights cost savings and better security for financial services.
Mukuru used the WhatsApp Business Platform from Infobip to improve customer service speed and lower costs. The company wanted faster support for its users. By using WhatsApp, Mukuru made it easier fo...r customers to get help. This change reduced service costs and improved response times. The solution helped Mukuru deliver better financial services to its clients.
Ibancar used Infobip's conversational messaging to improve digital credit journeys. The solution helped customers move from application to approval faster. Ibancar streamlined communication and made ...the process easier for users. The case highlights the use of customer engagement and messaging automation in financial services. Results focus on better customer experience and efficient credit approvals.
Bfree used Infobip to improve debt recovery with conversational messaging. The solution helped Bfree reach more customers and automate communication. Bfree made debt collection more efficient and sca...lable. Infobip's platform enabled better customer engagement in financial services. The case highlights the power of conversational modules for debt recovery.
Infobip helped Annapurna Financial Services improve digital communications. The company wanted to enhance operations and customer experience. Infobip provided solutions for better engagement and stre...amlined processes. Annapurna Financial Services now delivers faster and more reliable service to customers. The partnership supports growth in the financial services sector.
Cebu Pacific used Infobip's Viber for Business API to improve customer engagement. The airline wanted a seamless, customer-centric experience. Infobip helped Cebu Pacific connect with travelers on Vi...ber. This made communication faster and more personal. The solution improved customer satisfaction and streamlined support.
Infobip helped Cabify fight fake traffic and improve customer experience. Cabify used Infobip's fraud and security solutions to block fraudulent OTP traffic. This made their platform safer for users.... The solution also improved trust and reliability for Cabify's transportation services. Cabify now delivers a better customer experience with secure communications.
Food & Beverages Case Studies and Customer Success Stories with Infobip
Podravka (Coolinarika)
- Food & Beverages
Podravka used Infobip to improve Coolinarika's customer engagement. The solution helped them connect with users across multiple channels. They streamlined communication and made it easier for people ...to interact with the brand. This led to better user experiences and stronger loyalty. Infobip's platform supported their digital transformation in the food and beverages industry.
Digitaleo used Infobip's RCS Business Messaging to improve client communication. The solution helped Digitaleo offer advanced messaging features to their customers. This enhanced customer engagement ...and provided a modern messaging experience. Digitaleo leveraged Infobip's platform to introduce new communication channels for their clients.
Infobip partnered with Hrvatski Telekom to build AI-powered conversational support solutions for telecom customers. The solution uses generative AI to improve customer engagement and automate support.... Hrvatski Telekom leverages Infobip's platform to deliver better customer experiences. The partnership focuses on transforming telecom customer journeys with advanced conversational technology.
Hospital Alemão Oswaldo Cruz
- Hospital & Health Care
Infobip helped Hospital Alemão Oswaldo Cruz improve healthcare communication. The hospital used conversational messaging solutions to connect with patients. This made patient engagement easier and fa...ster. Infobip's platform supported better service and more efficient communication. The hospital now delivers a more convenient patient experience. Messaging tools help staff respond quickly and keep patients informed.
Other Industry Case Studies and Success Stories with Infobip
Angel One
- Financial Services
Infobip helped Angel One improve customer experience with a conversational omnichannel strategy. Angel One used Infobip's customer engagement and cloud contact center solutions. This approach made co...mmunication with customers easier and faster. Angel One now connects with users on many channels. The new system supports better customer service and engagement.
Infobip helped Uber expand its ride-sharing business globally. Uber used Infobip's communication solutions to connect with users in new markets. The platform supported Uber's rapid growth and improve...d customer engagement. Infobip enabled reliable messaging and communication at scale for Uber's operations.
Rappi wanted to improve how they reached their users with messages. They used Infobip to send targeted SMS campaigns. This helped them deliver messages to the right people at the right time. As a res...ult, their campaigns became more effective. They saw better engagement from their users.
Telcos Must Embrace AI To Stay Relevant: Infobips Nikhil Shoorji
Infobip's Executive Director, Nikhil Shoorji, discusses the transformative impact of AI, RCS, and OTT collaborations on the telecom industry. Infobip supports telcos by offering AI-driven automation ...and omnichannel platforms, enhancing customer engagement and creating new revenue streams. The company is also leveraging partnerships to enable RCS adoption and network APIs for anti-fraud solutions, positioning itself as a key player in the telecom industry's digital transformation.
Infobip enables Metrobank to seamlessly deploy Viber rich business messaging - Infobip
Infobip has partnered with Metrobank to deploy Viber rich business messaging, enhancing Metrobank's customer communication strategy. This integration allows Metrobank to send personalized messages wi...th rich content like images and videos, achieving up to 50% cost savings compared to traditional SMS. The collaboration aims to expand further, incorporating two-way conversational messaging to improve customer experiences.
Infobip has partnered with Virgin Atlantic to enhance online check-in rates at London Heathrow using a WhatsApp messaging solution. This initiative, powered by Infobip's Moments platform, has increas...ed online check-ins by 11%, improving passenger experience and operational efficiency. The solution will expand to other UK airports, offering multichannel capabilities for global adaptability.
NEXT partners with Infobip to enhance fraud detection and messaging experiences
NEXT plc has partnered with Infobip to strengthen fraud detection and improve customer messaging. NEXT will use Infobip Signals, an AI-driven solution designed to identify and prevent artificially in...flated traffic. This collaboration aims to enhance security and deliver a more reliable omnichannel communication experience for NEXTs retail customers.
Next enhances customer messaging security with Infobip - Retail Insight Network
Next partnered with Infobip to strengthen customer messaging security. By deploying Infobips AI-driven Signals platform, Next blocks around 175,000 artificial messages monthly, reducing fraud risk an...d improving the retail customer experience.
NEXT partners with Infobip to strengthen messaging security
NEXT plc partnered with Infobip to enhance messaging security for its customers. By deploying Infobip Signals, an AI-driven fraud detection platform, NEXT now blocks about 175,000 fraudulent messages... monthly. The collaboration aims to safeguard SMS communications and improve the reliability of customer messaging for the UK retailer.
