Crisp Customer Messaging Platform Overview
This is a summary of the comprehensive capabilities and benefits of Crisp Customer Messaging Platform based on over 1066 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Crisp Customer Messaging Platform, Genesys Live Chat, Liveperson LiveEngage, Helpcrunch, Tidio live chat, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Crisp Customer Messaging Platform is right for your needs? Our Cuspera AI engine can evaluate how Crisp Customer Messaging Platform fits your specific business needs, industry, and context. Get your personalized assessment report today.
Crisp Customer Messaging Platform supports business activities such as:
- Helpdesk Management
- Engagement Management
- Knowledge Management
- Managing Social Media Account
- Call Transcription
Crisp Customer Messaging Platform can help you with many business goals, such as Acquire Customers, Enhance Customer Relationships, Increase Sales & Revenue, Launch New Products, and Improve Internal Communications. It can help manage these activities if you use Chat User Generated Content Blogs etc. for these needs. As a solution, Crisp Customer Messaging Platform's capabilities include Widgets, Bot, Voice Transcription, etc.
Crisp Customer Messaging Platform Computer & Network Security Vertical is its biggest customer base.
Reviews
"...We provide customer support with Crisp in a variety of ways: chat, email and support center...." Peer review by Julien B, CEO
Cuspera Reviews
38 buyers and buying teams have used Cuspera to assess how well Crisp Customer Messaging Platform solved their Live Chat needs. Cuspera uses 1066 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using Crisp Customer Messaging Platform.
Use Cases
Peers recommend Helpdesk Management , Engagement Management , Knowledge Management , as the business use cases that they have been most satisfied while using Crisp Customer Messaging Platform.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management with Chat, User Generated Content and Blogs |
4.26/5 ★ |
"...We provide customer support with Crisp in a variety of ways: chat, email and support center...." Peer review by Julien B, CEO |
| Engagement Management with Website, E-Mail and Chat |
4.91/5 ★ |
"...Crisp Campaigns allows companies to onboard, engage and retarget customers, as well as send personal emails to users segments and follow open-rates using advanced targeting options...." Peer review |
| engaging and following up |
4.82/5 ★ |
"...IntercomIntercom offers instruments to grow business through better relationships for this purpose they have Acquire, Engage and Support products which make an integral system all together...." Live chats overview which one to choose? |
| Knowledge Management with Chat, User Generated Content and Blogs |
4.78/5 ★ |
"..., their co-browsing feature is excellent On the HelpDesk and Knowledge Base side, I would like to recommend Kayako or HelpScout...." 9 Best Intercom Alternatives for Customer Messaging in 2019: Drift, Crisp |
| creating knowledge base |
3.88/5 ★ |
"...The centralized platform lets users create integrated knowledge base systems to quickly access help articles and resolve customer issues in real-time...." Peer review |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management with Chat, User Generated Content and Blogs |
4.26/5 ★ |
"...We provide customer support with Crisp in a variety of ways: chat, email and support center...." Peer review by Julien B, CEO |
|
| Engagement Management with Website, E-Mail and Chat |
4.91/5 ★ |
"...Crisp Campaigns allows companies to onboard, engage and retarget customers, as well as send personal emails to users segments and follow open-rates using advanced targeting options...." Peer review |
|
| engaging and following up |
4.91/5 ★ |
| Knowledge Management with Chat, User Generated Content and Blogs |
4.78/5 ★ |
"..., their co-browsing feature is excellent On the HelpDesk and Knowledge Base side, I would like to recommend Kayako or HelpScout...." 9 Best Intercom Alternatives for Customer Messaging in 2019: Drift, Crisp |
|
| creating knowledge base |
4.78/5 ★ |
24+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1066 insights from peers and experts to help you assess how these Crisp Customer Messaging Platform use cases fit your Live Chat needs.
Frequently Asked Questions(FAQ)
for Crisp Customer Messaging Platform
What is Crisp Customer Messaging Platform?
What is Crisp Customer Messaging Platform used for?
What are the top features of Crisp Customer Messaging Platform?
Who uses Crisp Customer Messaging Platform?
What are Crisp Customer Messaging Platform alternatives?
Where is Crisp Customer Messaging Platform located?
Popular Business Setting
for Crisp Customer Messaging Platform
Top Industries
- Computer & Network Security
- Information Technology and Services
- Internet
Popular in
- Small Business
- Enterprise
- Mid Market
Peers used Crisp Customer Messaging Platform to Acquire customers and Enhance customer relationships
Crisp Customer Messaging Platform Alternatives
Peer and Expert Opinion on Features
for Crisp Customer Messaging Platform
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Widgets | Read Reviews (40) |
| bot | Read Reviews (28) |
| Voice transcription | Read Reviews (24) |
| Personalization | Read Reviews (21) |
| Alerts: popups & Notifications | Read Reviews (17) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Widgets | Read Reviews (40) |
| bot | Read Reviews (28) |
| Voice transcription | Read Reviews (24) |
| Personalization | Read Reviews (21) |
| Alerts: popups & Notifications | Read Reviews (17) |
IT and Other Capabilities
for Crisp Customer Messaging Platform
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (27) |
| Data Import | Read Reviews (44) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (27) |
| Data Import | Read Reviews (44) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (32) |
| Email Support | Read Reviews (35) |
| 24/7 Support | Read Reviews (183) |
| Chat Support | Read Reviews (101) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (32) |
| Email Support | Read Reviews (35) |
| 24/7 Support | Read Reviews (183) |
| Chat Support | Read Reviews (101) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (28) |
| Analytics | Read Reviews (35) |
| Custom Reports | Read Reviews (92) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (28) |
| Analytics | Read Reviews (35) |
| Custom Reports | Read Reviews (92) |
Software Failure Risk Guidance
?for Crisp Customer Messaging Platform
Overall Risk Meter
Top Failure Risks for Crisp Customer Messaging Platform
Vendor Profile Details
Company Name
Crisp
Company Website
https://crisp.chat/en/HQ Location
Amsterdam, Noord-Holland, The Netherlands
Employees
NA
Social
Financials
NA
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