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Product Business Settings

Helpjuice is popular in Information Technology And Services, Internet, and Computer Software industries and is widely used by Small Business, Mid Market, and Enterprise.

Integrations

Live Chat
Marketing Automation
Help Desk
Knowledge Management

Helpjuice Product Overview

Helpjuice addresses the challenge of efficient knowledge management by offering a streamlined Knowledge Base Software solution. It serves over 130,000 users, including major companies like Amazon and Hertz, to enhance support and productivity. Helpjuice's platform integrates seamlessly with existing systems, reducing the burden on support teams and improving information accessibility. Its Swifty AI Chat feature allows users to interact naturally with the knowledge base, facilitating quick and accurate information retrieval. This tool is particularly beneficial for operations and scaling, as it centralizes knowledge and reduces repetitive inquiries. By switching to Helpjuice, teams often find increased satisfaction due to its user-friendly interface and effective performance.

How satisfied the customers are with Helpjuice use-cases

Reviews

"...If you are looking for a knowledge base, this is the thing...." Peer review by Leticia P.

Helpjuice Customer Insights, Testimonials and Case Studies

How can Helpjuice optimize your Knowledge Management Workflow?

What Are the key features of Helpjuice for Helpdesk Management?

How does Helpjuice facilitate Collaboration?

How efficiently Does Helpjuice manage your Content Management?

What benefits does Helpjuice offer for Sending & Publishing Communications?

What is Helpjuice used for?

Helpjuice is a Help Desk Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Knowledge Management, Helpdesk Management and Collaboration .

What are the top features of Helpjuice?

Dashboard, Ticketing and SEO are some of the top features of Helpjuice.

Who uses Helpjuice?

Helpjuice is used by Information Technology And Services, Internet and Computer Software among other industries.

What are Helpjuice alternatives?

Cayzu Help Desk, Elevio, Vision Helpdesk and LiveAgent are popular alternatives for Helpjuice.

Where is Helpjuice located?

Helpjuice is headquartered at 1010 NE 2nd Avenue, Suite 100, Miami, FL 33132, US.

10 buyers and buying teams have used Cuspera to assess how well Helpjuice solved their Help Desk needs. Cuspera uses 919 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Apptegy - Education

Helpjuice helped Apptegy onboard employees twice as fast and increase close rates by 7%. Apptegy used Helpjuice to organize client references, task manuals, and internal employee cards. The platform ...saved the team nearly 22 hours per week. Apptegy found the dashboard easy to use and liked the simple editor tools. The solution improved team relations and made it easier to update information.

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Capital City Bank Group - Banking

Helpjuice helped Capital City Bank Group centralize all information and job aid resources. The bank faced issues with scattered policies and employees not knowing where to find answers. Helpjuice's s...earch feature made it easy for associates to quickly find what they need. Reporting errors dropped by 20% after using Helpjuice. Associates now spend less time searching and more time completing tasks, leading to a more empowered workforce.

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Financial Services Company - Financial Services

Helpjuice helped a financial services company double its employee training effectiveness. The company needed to reduce time spent answering repeated questions about policies and procedures. Helpjuice...'s easy-to-use knowledge base platform replaced a complicated Salesforce solution. The team now spends less time on support and more on high-priority projects. The company saw a 2x increase in training effectiveness after using Helpjuice.

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Auger - Insurance

Helpjuice helped Auger, an insurance company, reduce support requests by 80%. The time to find information in their knowledge base is now 500% quicker for users. Onboarding time for new employees dro...pped by 25%. Auger chose Helpjuice for its easy-to-use features and strong value. Most of Auger's team works in the field and benefits from Helpjuice's mobile-friendly design.

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Wefunder - Internet

Helpjuice helped Wefunder reduce at least 700 emails a week. Wefunder used to get many repeated questions from founders and investors. They used Google Docs before, but it was not secure or professio...nal. With Helpjuice, they created a searchable FAQ and landing pages. The team can update information easily without engineers. This improved customer experience and saved time for the support team.

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Tugi Tark OÜ - Computer Software

Helpjuice helped Tugi Tark OÜ cut new hire onboarding time by 30%. The company moved from scattered Google Docs to a single knowledge base. Employees now find answers faster and team leads focus on i...mportant work. Helpjuice's analytics and advanced search improved both internal and client support. Tugi Tark OÜ now manages all content in one place for better efficiency.

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lightning

Peers used Helpjuice for knowledge management and helpdesk management

Helpjuice Competitors

Helpjuice Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.23/5 ★

Read Reviews (9)
Custom Reports

3.94/5 ★

Read Reviews (123)
Analytics

3.49/5 ★

Read Reviews (80)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.23/5 ★

Read Reviews (9)
Custom Reports

3.94/5 ★

Read Reviews (123)
Analytics

3.49/5 ★

Read Reviews (80)

Helpjuice Integrations

Helpjuice integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

2.71/5 ★

Read Reviews (62)
Data Export

1.98/5 ★

Read Reviews (43)

Livechat

4.59 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Crisp Customer Messaging Platform

4.56 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Intercom

4.49 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Klaviyo

4.66 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

ActiveCampaign

4.55 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

HubSpot

4.47 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

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for Helpjuice

Overall Risk Meter

Low Medium High

Top Failure Risks for Helpjuice

Helpjuice, Inc. News

Product
 

Helpjuice Unveils Swifty, AI-Powered Widget to Bolster Customer Support - Tech | Business | Economy - TechEconomy.ng

Helpjuice introduced Swifty, an AI widget designed to improve customer support services.

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Helpjuice, Inc. Profile

Company Name

Helpjuice, Inc.

Company Website

https://helpjuice.com/

HQ Location

1010 NE 2nd Avenue, Suite 100, Miami, FL 33132, US

Employees

11-50

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Financials

SEED