Helpjuice Overview
This is a summary of the comprehensive capabilities and benefits of Helpjuice based on over 919 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Helpjuice, Edvance360, NICE CXone Expert, ProProfs Knowledge Base Software, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Helpjuice is right for your needs? Our Cuspera AI engine can evaluate how Helpjuice fits your specific business needs, industry, and context. Get your personalized assessment report today.
Helpjuice supports business activities such as:
- Knowledge Management
- Helpdesk Management
- Collaboration
- Content Management
- Sending & Publishing Communications
Helpjuice can help you with many business goals, such as Acquire Customers, Enhance Customer Relationships, Launch New Products, Improve Brand Engagement, and Improve Digital And Social Presence. It can help manage these activities if you use User Generated Content and Blogs for these needs. As a solution, Helpjuice's capabilities include Dashboard, Ticketing, SEO, etc.
Helpjuice Information Technology and Services Vertical is its biggest customer base.
Reviews
"...Emil Hajric is the Founder of Helpjuice, a leading knowledge management platform used by large and medium-sized enterprises...." Lost In Short-Term Tasks? Use These Strategies To Focus On Long-Term Perspectives Emil Hajric
Cuspera Reviews
10 buyers and buying teams have used Cuspera to assess how well Helpjuice solved their Help Desk needs. Cuspera uses 919 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using Helpjuice.
Use Cases
Peers recommend Knowledge Management , Helpdesk Management , Collaboration , as the business use cases that they have been most satisfied while using Helpjuice.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Knowledge Management |
4.89/5 ★ |
"...Emil Hajric is the Founder of Helpjuice, a leading knowledge management platform used by large and medium-sized enterprises...." Lost In Short-Term Tasks? Use These Strategies To Focus On Long-Term Perspectives Emil Hajric |
| creating knowledge base |
4.67/5 ★ |
"...Helpjuice enables you to create a comprehensive knowledge base for your new users...." 3 Onboarding Strategies to Spur User Adoption and Empower Customers |
| sharing knowledge |
4.53/5 ★ |
"...Helpjuice enables you to easily create a comprehensive knowledge base that can enhance business productivity by improving knowledge sharing and collaboration within an organization. ..." Using Knowledge Management to Improve the Flow of Sales Knowledge |
| Helpdesk Management |
4.67/5 ★ |
"...I have been using multiple helpdesk applications for a very long time...." Peer review by Pratik J., Senior Product Manager, Internet |
| Collaboration with User Generated Content and Blogs |
4.03/5 ★ |
"...Its collaborative workflow means you can have multiple authors working on one piece to increase efficiency...." The 8 Best Customer Service Software Tools in 2019 |
| PEER EXPERIENCES | |
|---|---|
| Knowledge Management |
4.89/5 ★ |
"...Emil Hajric is the Founder of Helpjuice, a leading knowledge management platform used by large and medium-sized enterprises...." Lost In Short-Term Tasks? Use These Strategies To Focus On Long-Term Perspectives Emil Hajric |
|
| creating knowledge base |
4.89/5 ★ |
| sharing knowledge |
4.89/5 ★ |
| Helpdesk Management |
4.67/5 ★ |
"...I have been using multiple helpdesk applications for a very long time...." Peer review by Pratik J., Senior Product Manager, Internet |
|
| Collaboration with User Generated Content and Blogs |
4.03/5 ★ |
"...Its collaborative workflow means you can have multiple authors working on one piece to increase efficiency...." The 8 Best Customer Service Software Tools in 2019 |
|
19+ more Business Use Cases
Our AI advisor, Wyz, harnessed 919 insights from peers and experts to help you assess how these Helpjuice use cases fit your Help Desk needs.
Frequently Asked Questions(FAQ)
for Helpjuice
What is Helpjuice used for?
What are the top features of Helpjuice?
Who uses Helpjuice?
What are Helpjuice alternatives?
Where is Helpjuice located?
Popular Business Setting
for Helpjuice
Top Industries
- Information Technology and Services
- Internet
- Computer Software
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used Helpjuice to Acquire customers and Enhance customer relationships
Helpjuice Alternatives
Peer and Expert Opinion on Features
for Helpjuice
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Dashboard | Read Reviews (20) |
| Ticketing | Read Reviews (9) |
| SEO | Read Reviews (8) |
| Templates | Read Reviews (6) |
| Predictive search | Read Reviews (6) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Dashboard | Read Reviews (20) |
| Ticketing | Read Reviews (9) |
| SEO | Read Reviews (8) |
| Templates | Read Reviews (6) |
| Predictive search | Read Reviews (6) |
IT and Other Capabilities
for Helpjuice
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (62) |
| Data Export | Read Reviews (43) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (62) |
| Data Export | Read Reviews (43) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (174) |
| Email Support | Read Reviews (8) |
| Chat Support | Read Reviews (9) |
| Phone Support | Read Reviews (6) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (174) |
| Email Support | Read Reviews (8) |
| Chat Support | Read Reviews (9) |
| Phone Support | Read Reviews (6) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (9) |
| Custom Reports | Read Reviews (123) |
| Analytics | Read Reviews (80) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (9) |
| Custom Reports | Read Reviews (123) |
| Analytics | Read Reviews (80) |
Software Failure Risk Guidance
?for Helpjuice
Overall Risk Meter
Top Failure Risks for Helpjuice
Vendor Profile Details
Company Name
Helpjuice
Company Website
https://helpjuice.com/HQ Location
1010 NE 2nd Avenue, Suite 100, Miami, FL 33132, US
Employees
11-50
Social
Financials
SEED
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