Helpjuice Overview

Helpjuice addresses the challenge of efficient knowledge management by offering a streamlined Knowledge Base Software solution. It serves over 130,000 users, including major companies like Amazon and Hertz, to enhance support and productivity. Helpjuice's platform integrates seamlessly with existing systems, reducing the burden on support teams and improving information accessibility. Its Swifty AI Chat feature allows users to interact naturally with the knowledge base, facilitating quick and accurate information retrieval. This tool is particularly beneficial for operations and scaling, as it centralizes knowledge and reduces repetitive inquiries. By switching to Helpjuice, teams often find increased satisfaction due to its user-friendly interface and effective performance.

Use Cases

Customers recommend Knowledge Management, Helpdesk Management, Collaboration, as the business use cases that they have been most satisfied with while using Helpjuice.

Other use cases:

  • Content Management
  • Sending & Publishing Communications
  • Training & Onboarding
  • Engagement Management
  • Social Media Analytics
  • Workflow Management
  • Capturing Leads
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Helpjuice.

Other priorities:

  • Launch New Products
  • Improve Brand Engagement
  • Improve Digital And Social Presence
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Helpjuice Use-Cases and Business Priorities: Customer Satisfaction Data

Helpjuice works with different mediums / channels such as User Generated Content. and Blogs.

Helpjuice's features include Dashboard, Ticketing, SEO, etc. and Helpjuice support capabilities include 24/7 Support, Email Support, Chat Support, etc. also Helpjuice analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Center / Help Desk / Self-serve Support / Knowledge Base / Knowledge Management software that meets your needs is no easy task...." Peer review by Steve S., Customer Success Manager

Helpjuice, Cayzu Help Desk, Elevio, Vision Helpdesk, LiveAgent, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Helpjuice offers powerful and simple knowledge base software, trusted by over 130,000 users from companies like Amazon and Hertz. A free 14-day trial is available.

Popular Business Setting

for Helpjuice

Top Industries

  • Information Technology and Services
  • Internet
  • Computer Software

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Helpjuice is popular in Information Technology And Services, Internet, and Computer Software and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Helpjuice Use Cases

Why is Helpjuice the best choice for Knowledge Management?

What benefits does Helpjuice offer for Helpdesk Management?

What makes Helpjuice ideal for Collaboration?

What Are the key features of Helpjuice for Content Management?

What solutions does Helpjuice provide for Sending & Publishing Communications?

19+ more Business Use Cases

10 buyers and buying teams have used Cuspera to assess how well Helpjuice solved their Help Desk needs. Cuspera uses 919 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Case Studies

Information Technology and Services

CASE STUDY Touch Systems BV

Helpjuice helped Touch Systems BV reduce support phone calls by 10%. The company also saw employees spend 30 minutes less per week searching for information. Touch Systems BV used Helpjuice to organi...ze internal documentation and make information easy to find. The platform's language settings and user-friendly design were key benefits. Touch Systems BV plans to add more articles to further improve results.

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Insurance

CASE STUDY Assurant

Helpjuice helped Assurant speed up ticket completion by 26 times and cut the number of writers needed by 85%. The company reduced SLA turnaround time for publishing from 41 to 21 business days, a 49%... improvement. Some requests are now published in as little as five business days, an 88% reduction in SLAs. Helpjuice gave Assurant a user-friendly platform and improved their process flow. The team now delivers more consistent and timely support to customers.

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Internet

CASE STUDY Entrupy

Helpjuice helped Entrupy make their knowledge easy to access. Entrupy used Helpjuice to organize brand information and answer customer questions faster. With Helpjuice, Entrupy reduced support timing...s by 30%, disputes by 40%, and tickets by 30%. The support team now finds information quickly and customers get accurate answers. Helpjuice's clear information structure saves time and improves customer service.

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Information Technology and Services

CASE STUDY Shipt.com

Helpjuice helped Shipt.com improve customer support. Shipt.com faced too many support requests and slow service. They used Helpjuice to organize their knowledge base and make answers easy to find. Th...is reduced the number of support inquiries and made onboarding new team members faster. The search feature and API integration were key benefits for Shipt.com.

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Computer & Network Security

CASE STUDY Hack The Box

Helpjuice helped Hack The Box create a well-documented platform. Before Helpjuice, they struggled with repetitive support questions and limited customization in other tools. With Helpjuice, they impr...oved internal process documentation and made information easy to find. This led to a 20% reduction in customer churn. The team also saw better community interaction and more useful feedback from users.

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Internet

CASE STUDY Wefunder

Helpjuice helped Wefunder reduce at least 700 emails a week. Wefunder used to get many repeated questions from founders and investors. They used Google Docs before, but it was not secure or professio...nal. With Helpjuice, they created a searchable FAQ and landing pages. The team can update information easily without engineers. This improved customer experience and saved time for the support team.

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Frequently Asked Questions(FAQ)

for Helpjuice

What is Helpjuice used for?

Helpjuice is a Help Desk Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Knowledge Management, Helpdesk Management and Collaboration .

What are the top features of Helpjuice?

Dashboard, Ticketing and SEO are some of the top features of Helpjuice.

Who uses Helpjuice?

Helpjuice is used by Information Technology And Services, Internet and Computer Software among other industries.

What are Helpjuice alternatives?

Cayzu Help Desk, Elevio, Vision Helpdesk and LiveAgent are popular alternatives for Helpjuice.

Where is Helpjuice located?

Helpjuice is headquartered at 1010 NE 2nd Avenue, Suite 100, Miami, FL 33132, US.
lightning

Peers used Helpjuice for knowledge management and helpdesk management

Helpjuice Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.23/5 ★

Read Reviews (9)
Custom Reports

3.94/5 ★

Read Reviews (123)
Analytics

3.49/5 ★

Read Reviews (80)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.23/5 ★

Read Reviews (9)
Custom Reports

3.94/5 ★

Read Reviews (123)
Analytics

3.49/5 ★

Read Reviews (80)

Software Failure Risk Guidance

?

for Helpjuice

Overall Risk Meter

Low Medium High

Top Failure Risks for Helpjuice

Helpjuice, Inc. News

Product

Helpjuice Unveils Swifty, AI-Powered Widget to Bolster Customer Support - Tech | Business | Economy - TechEconomy.ng

Helpjuice introduced Swifty, an AI widget designed to improve customer support services.

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Helpjuice, Inc. Profile

Company Name

Helpjuice, Inc.

Company Website

https://helpjuice.com/

HQ Location

1010 NE 2nd Avenue, Suite 100, Miami, FL 33132, US

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

SEED