Helpjuice Overview

Helpjuice addresses the challenge of efficient knowledge management by offering a streamlined Knowledge Base Software solution. It serves over 130,000 users, including major companies like Amazon and Hertz, to enhance support and productivity. Helpjuice's platform integrates seamlessly with existing systems, reducing the burden on support teams and improving information accessibility. Its Swifty AI Chat feature allows users to interact naturally with the knowledge base, facilitating quick and accurate information retrieval. This tool is particularly beneficial for operations and scaling, as it centralizes knowledge and reduces repetitive inquiries. By switching to Helpjuice, teams often find increased satisfaction due to its user-friendly interface and effective performance.

Use Cases

Customers recommend Knowledge Management, Helpdesk Management, Collaboration, as the business use cases that they have been most satisfied with while using Helpjuice.

Other use cases:

  • Content Management
  • Sending & Publishing Communications
  • Training & Onboarding
  • Engagement Management
  • Social Media Analytics
  • Workflow Management
  • Capturing Leads
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Helpjuice.

Other priorities:

  • Launch New Products
  • Improve Brand Engagement
  • Improve Digital And Social Presence
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Helpjuice Use-Cases and Business Priorities: Customer Satisfaction Data

Helpjuice works with different mediums / channels such as User Generated Content. and Blogs.

Helpjuice's features include Dashboard, Ticketing, SEO, etc. and Helpjuice support capabilities include 24/7 Support, Email Support, Chat Support, etc. also Helpjuice analytics capabilities include Custom Reports, and Analytics.

Reviews

"...This app includes analytics that enable businesses to see the content their users are searching for the most as well as content that needs improvement...." Peer review

Helpjuice, Cayzu Help Desk, Elevio, Vision Helpdesk, LiveAgent, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Helpjuice offers powerful and simple knowledge base software, trusted by over 130,000 users from companies like Amazon and Hertz. A free 14-day trial is available.

Popular Business Setting

for Helpjuice

Top Industries

  • Information Technology and Services
  • Internet
  • Computer Software

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Helpjuice is popular in Information Technology And Services, Internet, and Computer Software and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Helpjuice Use Cases

How does Helpjuice facilitate Knowledge Management?

How can Helpjuice optimize your Helpdesk Management Workflow?

How does Helpjuice facilitate Collaboration?

Why is Helpjuice the best choice for Content Management?

How can Helpjuice optimize your Sending & Publishing Communications Workflow?

19+ more Business Use Cases

10 buyers and buying teams have used Cuspera to assess how well Helpjuice solved their Help Desk needs. Cuspera uses 919 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Case Studies

Telecommunications

CASE STUDY Telavox

Helpjuice helped Telavox share knowledge faster with customers and employees. Telavox used Helpjuice to make a knowledge base that is easy to manage and integrate. The translation feature saved time ...and made content available in many languages. In three months, Telavox had 42,000 article views and over 9,000 searches. Employees learned faster, and customers solved problems on their own.

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Insurance

CASE STUDY TBC Insurance

Helpjuice helped TBC Insurance build a cloud-based knowledge base for their call center agents. Before Helpjuice, staff wasted time searching for answers in multiple documents. The new platform made ...learning easier and more engaging. Staff can now follow updates quickly and prepare for exams. The company expects better staff performance and improved customer service. Direct feedback features help improve the knowledge base.

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CASE STUDY Vacasa

Helpjuice helped Vacasa cut support tickets by 40%. Before Helpjuice, Vacasa used Google tools, but information was scattered and hard to manage. Helpjuice gave them a secure, central place for all c...ompany content. A small team of three now supports 5,000 employees. Inquiries in the group inbox dropped by 15% after switching to Helpjuice.

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CASE STUDY Yokogawa

Helpjuice helped Yokogawa capture and share tribal knowledge across 10,000+ employees. Yokogawa switched from Sharepoint to Helpjuice for its cloud-based system and easy-to-use interface. The company... wanted to make expert knowledge available for both staff and customers as self-service support. Key features include flexible article access and encrypted URLs. Yokogawa rates Helpjuice support a 10 out of 10 and the product a 9 out of 10.

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Education

CASE STUDY University of Illinois

Helpjuice helped the University of Illinois cut call-back rates and employee training time by 50% in just one month. The university's call center struggled with scattered, outdated information across... multiple platforms. Helpjuice provided a user-friendly knowledge base with strong search and Microsoft Teams integration. This made it easy for agents to find answers fast and reduced the need for follow-up calls. The solution improved training and support efficiency for a very large team.

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CASE STUDY Z-Tec Automation Systems

Helpjuice helped Z-Tec Automation Systems cut support calls by 20%. The company wanted to reduce after-hours support calls and emails by giving customers a mobile knowledge base. They chose Helpjuice... for its features, price, and easy document migration. Z-Tec expects to save 50-100 after-hours calls in the first year. Training time for new hires is expected to drop from 6 months to 3 months.

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Frequently Asked Questions(FAQ)

for Helpjuice

What is Helpjuice used for?

Helpjuice is a Help Desk Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Knowledge Management, Helpdesk Management and Collaboration .

What are the top features of Helpjuice?

Dashboard, Ticketing and SEO are some of the top features of Helpjuice.

Who uses Helpjuice?

Helpjuice is used by Information Technology And Services, Internet and Computer Software among other industries.

What are Helpjuice alternatives?

Cayzu Help Desk, Elevio, Vision Helpdesk and LiveAgent are popular alternatives for Helpjuice.

Where is Helpjuice located?

Helpjuice is headquartered at 1010 NE 2nd Avenue, Suite 100, Miami, FL 33132, US.
lightning

Peers used Helpjuice for knowledge management and helpdesk management

Helpjuice Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.23/5 ★

Read Reviews (9)
Custom Reports

3.94/5 ★

Read Reviews (123)
Analytics

3.49/5 ★

Read Reviews (80)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.23/5 ★

Read Reviews (9)
Custom Reports

3.94/5 ★

Read Reviews (123)
Analytics

3.49/5 ★

Read Reviews (80)

Software Failure Risk Guidance

?

for Helpjuice

Overall Risk Meter

Low Medium High

Top Failure Risks for Helpjuice

Helpjuice, Inc. News

Product

Helpjuice Unveils Swifty, AI-Powered Widget to Bolster Customer Support - Tech | Business | Economy - TechEconomy.ng

Helpjuice introduced Swifty, an AI widget designed to improve customer support services.

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Helpjuice, Inc. Profile

Company Name

Helpjuice, Inc.

Company Website

https://helpjuice.com/

HQ Location

1010 NE 2nd Avenue, Suite 100, Miami, FL 33132, US

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

SEED