Helpjuice Overview

Helpjuice addresses the challenge of efficient knowledge management by offering a streamlined Knowledge Base Software solution. It serves over 130,000 users, including major companies like Amazon and Hertz, to enhance support and productivity. Helpjuice's platform integrates seamlessly with existing systems, reducing the burden on support teams and improving information accessibility. Its Swifty AI Chat feature allows users to interact naturally with the knowledge base, facilitating quick and accurate information retrieval. This tool is particularly beneficial for operations and scaling, as it centralizes knowledge and reduces repetitive inquiries. By switching to Helpjuice, teams often find increased satisfaction due to its user-friendly interface and effective performance.

Use Cases

Customers recommend Knowledge Management, Helpdesk Management, Collaboration, as the business use cases that they have been most satisfied with while using Helpjuice.

Other use cases:

  • Content Management
  • Sending & Publishing Communications
  • Training & Onboarding
  • Engagement Management
  • Social Media Analytics
  • Workflow Management
  • Capturing Leads
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Helpjuice.

Other priorities:

  • Launch New Products
  • Improve Brand Engagement
  • Improve Digital And Social Presence
See all business priorities See less business priorities

Helpjuice Use-Cases and Business Priorities: Customer Satisfaction Data

Helpjuice works with different mediums / channels such as User Generated Content. and Blogs.

Helpjuice's features include Dashboard, Ticketing, SEO, etc. and Helpjuice support capabilities include 24/7 Support, Email Support, Chat Support, etc. also Helpjuice analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Our company was in the market for an internal knowledge base solution that would provide the features and design that an ordinary shared drive or wiki site couldn't provide...." Peer review by Austin Perry

Helpjuice, Cayzu Help Desk, Elevio, Vision Helpdesk, LiveAgent, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Helpjuice offers powerful and simple knowledge base software, trusted by over 130,000 users from companies like Amazon and Hertz. A free 14-day trial is available.

Popular Business Setting

for Helpjuice

Top Industries

  • Information Technology and Services
  • Internet
  • Computer Software

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Helpjuice is popular in Information Technology And Services, Internet, and Computer Software and is widely used by Small Business, Mid Market, and Enterprise.

Helpjuice Customer wins, Customer success stories, Case studies

What benefits does Helpjuice offer for Knowledge Management?

How does Helpjuice address your Helpdesk Management Challenges?

What benefits does Helpjuice offer for Collaboration?

Why is Helpjuice the best choice for Content Management?

Why is Helpjuice the best choice for Sending & Publishing Communications?

10 buyers and buying teams have used Cuspera to assess how well Helpjuice solved their Help Desk needs. Cuspera uses 919 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Enetel Solutions - Telecommunications - Telecommunications

Helpjuice helped Enetel Solutions build a knowledge base for their app. This reduced support tickets by 20%. New user adoption increased. Training time for new users dropped by 4 hours. The knowledge... base became a single source of truth. Enetel Solutions praised Helpjuice for its value and support.

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Oklahoma Electric Cooperative - Utilities - Utilities

Helpjuice helped Oklahoma Electric Cooperative speed up document retrieval by 90%. Employees now find information almost instantly instead of waiting up to a week. SOP creation is four times faster w...ith Helpjuice templates. The audit reminder feature keeps documents up to date. Helpjuice's user-friendly interface and strong support made adoption easy. The cooperative now has a single, reliable knowledge hub for all staff.

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Local US government (Utah) - Government Administration - Government Administration

Helpjuice helped a local Utah government create a central knowledge base for residents. The city needed a simple way for staff to access and share information across departments. Helpjuice made it ea...sy for employees to find answers and reduced the need for IT support. The platform's dashboard and analytics features improved user adoption. The city plans to expand the knowledge base for public use.

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KaarbonTech - Information Technology And Services - Information Technology and Services

Helpjuice helped KaarbonTech reduce support tickets by 70%. KaarbonTech needed a knowledge base to support rapid user growth and diverse staff. Helpjuice offered easy integration, strong customizatio...n, and responsive support. The knowledge base made onboarding and self-service easier for field and office users. KaarbonTech expects a 10-15% increase in upsell success with Helpjuice.

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Flxpoint - Information Technology And Services - Information Technology and Services

Helpjuice helped Flxpoint redesign 39 technical documents with creative, user-friendly layouts. Flxpoint used Helpjuice to make onboarding easier and improve client retention. The code section featur...e let their team build custom designs and learn coding skills. Clients now get personalized support and better onboarding materials. Flxpoint saw higher employee satisfaction and a smoother learning curve.

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Sign In Central Record - Staffing And Recruiting - Staffing and Recruiting

Helpjuice helped Sign In Central Record achieve a 98% search success rate in their knowledge base. The company saw a 7% drop in support tickets after switching platforms. Customers now give feedback ...and suggest improvements directly in the knowledge base. The team found it easy to transfer and manage articles with Helpjuice. The new system made customer support faster and more effective.

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Frequently Asked Questions(FAQ)

for Helpjuice

What is Helpjuice used for?

Helpjuice is a Help Desk Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Knowledge Management, Helpdesk Management and Collaboration .

What are the top features of Helpjuice?

Dashboard, Ticketing and SEO are some of the top features of Helpjuice.

Who uses Helpjuice?

Helpjuice is used by Information Technology And Services, Internet and Computer Software among other industries.

What are Helpjuice alternatives?

Cayzu Help Desk, Elevio, Vision Helpdesk and LiveAgent are popular alternatives for Helpjuice.

Where is Helpjuice located?

Helpjuice is headquartered at 1010 NE 2nd Avenue, Suite 100, Miami, FL 33132, US.
lightning

Peers used Helpjuice for knowledge management and helpdesk management

Helpjuice Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.23/5 ★

Read Reviews (9)
Custom Reports

3.94/5 ★

Read Reviews (123)
Analytics

3.49/5 ★

Read Reviews (80)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.23/5 ★

Read Reviews (9)
Custom Reports

3.94/5 ★

Read Reviews (123)
Analytics

3.49/5 ★

Read Reviews (80)

Software Failure Risk Guidance

?

for Helpjuice

Overall Risk Meter

Low Medium High

Top Failure Risks for Helpjuice

Helpjuice, Inc. News

Product

Helpjuice Unveils Swifty, AI-Powered Widget to Bolster Customer Support - Tech | Business | Economy - TechEconomy.ng

Helpjuice introduced Swifty, an AI widget designed to improve customer support services.

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Helpjuice, Inc. Profile

Company Name

Helpjuice, Inc.

Company Website

https://helpjuice.com/

HQ Location

1010 NE 2nd Avenue, Suite 100, Miami, FL 33132, US

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

SEED