Helpjuice helped KaarbonTech reduce support tickets by 70%. KaarbonTech needed a better way to onboard users and answer frequent questions as their team grew. They chose Helpjuice for its easy-to-use... knowledge base and strong customer support. The knowledge base made it easier for users to find answers quickly. As a result, KaarbonTech saw a big drop in support tickets and improved onboarding for new staff.
Touch Systems BV
- Information Technology And Services
Helpjuice helped Touch Systems BV reduce support phone calls by 10%. The company also saw employees spend 30 minutes less per week searching for information. Touch Systems BV used Helpjuice to organi...ze internal documentation and make information easy to find. The platform's language settings and user-friendly design were key benefits. Touch Systems BV plans to add more articles to further improve results.
Helpjuice helped Shipt.com improve customer support. Shipt.com faced too many support requests and slow service. They used Helpjuice to organize their knowledge base and make answers easy to find. Th...is reduced the number of support inquiries and made onboarding new team members faster. The search feature and API integration were key benefits for Shipt.com.
NTPC Tech Solutions
- Information Technology And Services
Helpjuice helped NTPC Tech Solutions cut owner communication by 50% and reduce resolution time by 20% in just two weeks. The team published 40 knowledge base articles in two days. Helpjuice's easy-to...-use platform and searchable Chrome extension made it simple to find answers fast. The company now handles 500-600 tickets a month with faster onboarding and less owner involvement. All documentation is in one place, making support more efficient.
CBC Computer Systems
- Information Technology And Services
Helpjuice helped CBC Computer Systems cut support call time by 7.5%. The company saw a 50% drop in cases coming via Sales as more customers used the knowledge base. CBC Computer Systems chose Helpjui...ce for its cost and easy-to-use features. The search tool and online editor made it simple to organize and update support content. Customer feedback was very positive, and duplicate calls dropped sharply. The support team now spends more time helping customers directly.
Cloud Choice Technologies
- Information Technology And Services
Helpjuice helped Cloud Choice Technologies fix years of messy documentation. The team saw a 3x increase in finding internal content. Search time dropped by 40% for support staff. Employees now use a ...single plugin to access all knowledge. Editorial control improved content quality and client trust. The company scaled support and reduced repeated questions.
EVIDE Limited
- Information Technology And Services
Helpjuice helped EVIDE Limited cut non-conformances by 16% in just 6 months. The company needed a searchable, central knowledge base to speed up onboarding and ensure process consistency. Helpjuice's... strong search and flexible pricing made it the best fit. New starters now find standards and procedures easily. EVIDE Limited saw faster onboarding and better process adherence.
Helpjuice helped FlowWright cut support tickets by 30%. The software company used Helpjuice to build a central knowledge base. This made it easy for customers to find answers and for new team members... to get started. Onboarding time for both groups is now 2x faster. FlowWright values Helpjuice's simple interface and analytics features.
Helpjuice helped Flxpoint redesign 39 knowledge base documents with creative, user-friendly layouts. Flxpoint faced challenges with technical documentation and onboarding. Helpjuice's code section le...t the team build custom, interactive content. The new knowledge base improved client retention and onboarding. Employees learned new skills and enjoyed more creative freedom. Flxpoint chose Helpjuice over Zendesk and Notion for its flexibility and mobile-friendly design.
Helpjuice helped FranchiCzar onboard 90% of new employees and cut onboarding time by 4x. The knowledge base reduced support tickets and calls by 50%. Customer satisfaction with the tool reached 80%. ...FranchiCzar chose Helpjuice for its cost, dedicated support, and easy integration. The Helpjuice widget made support materials more accessible and improved documentation quality.
Giacom World Networks
- Information Technology And Services
Helpjuice helped Giacom World Networks achieve a 99% search success rate in their knowledge base. The company faced hundreds of daily support calls for basic issues, costing time and money. With Help...juice, they built a comprehensive knowledge base that reduced support calls and improved customer satisfaction. Over a thousand unique logons each month and 2840 searches last month meant over 2000 calls avoided. Their Net Promoter Score (NPS) also improved after using Helpjuice.
Computer Software Case Studies and Customer Success Stories with Helpjuice
Databricks
- Computer Software
Helpjuice helped Databricks improve ticket closure rates by 20%. The support team replaced manual processes with a streamlined knowledge base. Integration with tools like Salesforce and Slack made wo...rkflows faster. The team quickly imported hundreds of articles. Databricks reduced time spent on support tasks by 20%. The knowledge base now helps both staff and customers find answers easily.
Helpjuice helped IPV Ltd. reduce support tickets by 20%. IPV Ltd. needed a self-serve portal to handle repeated questions and support a small team. Helpjuice offered features like different access le...vels for public, internal, and partner content. The new helpdesk made it easier for users and partners to find answers. IPV Ltd. now spends less time on support and gives a better experience to customers and prospects.
Helpjuice helped Monday.com reduce time spent by the operations team on repeat information requests. Monday.com needed an internal knowledge base to make IT and operations resources easy to find. The...y tried Zendesk, Screensteps, Proprofs, Knowledge Owl, and their own solution before choosing Helpjuice. Helpjuice was easy to use and had strong customer support. The goal was to make resources accessible and improve team collaboration.
Helpjuice helped One Step GPS cut customer support requests by 60%. The company trained employees four times faster. Managerial training time dropped by 75%. Agent errors went down by 50%. Accuracy i...n handling customer issues improved by 30%. Helpjuice made it easy to share knowledge and support customers in multiple languages.
Helpjuice helped SPARK by Ignify Technologies improve their knowledge base. The company used Helpjuice to centralize documentation and streamline onboarding. Before Helpjuice, they used Teams, OneNot...e, and shared drives, which slowed their process. With Helpjuice, productivity increased by 25% and the margin of error dropped by 15%. The team found Helpjuice easy to use and valued its customization features.
Helpjuice helped Aesthetix CRM save 5-10 hours per month on training and implementation. The company needed a secure, customizable internal help center for onboarding and technical teams. Helpjuice o...ffered robust customization and login-restricted content. The solution improved operational efficiency and streamlined documentation. Aesthetix CRM saw a big boost in productivity with Helpjuice's knowledge base software.
Helpjuice helped Comb Works create tutorials 4-5 times faster. Comb Works, a software development company, needed a scalable knowledge base to reduce support emails and calls. Helpjuice's integration... with Wizardshot and Loom enabled fast video and AI-driven guides. After implementation, Comb Works saw an 80% drop in support queries and a 25% increase in customer retention. The knowledge base improved customer satisfaction and supported company growth.
Retail Case Studies and Customer Success Stories with Helpjuice
Dufresne Spencer Group
- Retail
Helpjuice helped Dufresne Spencer Group improve its remote team’s access to information. The company switched from an old knowledge base that was hard to use. Helpjuice made it easy to find content, ...with 91% accuracy reported by the team. The migration was quick and smooth. The team saw almost the same number of weekly searches as before, but now it is much easier to find answers.
Helpjuice helped IQ Total Source, a retail office equipment company, cut training time by 70%. The company needed to standardize processes and make training easier for new hires. Helpjuice provided a... customizable internal wiki and strong customer service. Mistakes in processes dropped by over 50%. The team now uses nearly 500 articles for self-training and process documentation.
Helpjuice helped Notino save about 20% on their Confluence license pool. Notino used Helpjuice to build a self-service knowledge base. This led to a 10% decrease in support tickets. The company wante...d to improve knowledge sharing and reduce onboarding time. Helpjuice's easy editor and reasonable pricing made the switch simple for Notino.
Helpjuice helped Primary Goods cut ticket requests by 60%. The company used to spend 80% of their time updating their knowledge base. With Helpjuice, they now spend just 10% of their time on this tas...k. The platform made it easy to keep information accurate and up to date. Their knowledge base now has a 90% accuracy rating. The user-friendly interface also improved customer experience.
Helpjuice helped SMS Storetraffic replace PDF user manuals with an online knowledge base. The company reduced support requests by 50% and onboarded partners 3 times faster. Helpjuice also improved su...pport chat efficiency, cutting chat length by 60%. SMS Storetraffic found it easy to update content and keep partners informed. The team recommends Helpjuice for its quick support and customization options.
Helpjuice helped Closeout cut onboarding time from 8 hours to 4 hours. Closeout, an online marketplace, needed a simple and customizable knowledge base. They chose Helpjuice after finding other tools... too complex. The platform let them organize documents and videos for new users. Custom themes made setup easy. Closeout now onboards users faster and with less support needed.
Helpjuice helped FableticsOS handle 50 weekly policy updates and boost their QA score to 96%. The knowledge base made search faster and easier for agents, saving over 1 minute per call. Agent retenti...on rate reached 82.1%, and customer satisfaction improved with a 4.4 MSAT score. Agents praised the intuitive search, keyword tagging, and AI features. Helpjuice enabled faster onboarding and better coaching for the team.
Education Case Studies and Customer Success Stories with Helpjuice
Apptegy
- Education
Helpjuice helped Apptegy onboard employees twice as fast and increase close rates by 7%. Apptegy used Helpjuice to organize client references, task manuals, and internal employee cards. The platform ...saved the team nearly 22 hours per week. Apptegy found the dashboard easy to use and liked the simple editor tools. The solution improved team relations and made it easier to update information.
Helpjuice helped a large school district cut support inquiries by 50%. The district needed a simple, scalable knowledge base for staff, parents, and students during the pandemic. They tried Google Dr...ive, their website, and other knowledge base tools but faced obstacles. Helpjuice stood out for its ease of use, flexibility, and strong customer support. The district now saves valuable support team hours and delivers solutions faster to its community.
Helpjuice helped Newington College train new staff and students 30% faster. The school replaced PDFs and emails with a single knowledge base. Staff found answers quickly, leading to over 200 fewer se...rvice desk tickets in the first month. Helpjuice made it easy to convert existing articles and provided strong support. The solution improved training and reduced support tasks.
Helpjuice helped Overlake School solve COVID-19 operation problems. The school had too many help desk tickets and lost emails. Staff spent too much time answering the same questions. Helpjuice let th...em build a custom knowledge base for teachers, students, and staff. Now, users find answers fast and tech staff save time. The team loves the easy setup, customization, and collaboration features.
Helpjuice helped the University of Illinois cut call-back rates and employee training time by 50% in just one month. The university's call center struggled with scattered, outdated information across... multiple platforms. Helpjuice provided a user-friendly knowledge base with strong search and Microsoft Teams integration. This made it easy for agents to find answers fast and reduced the need for follow-up calls. The solution improved training and support efficiency for a very large team.
Bartholomew Consolidated School Corporation
- Education
HelpJuice helped Bartholomew Consolidated School Corporation cut calls by 20% and tickets by 10%. The school district used HelpJuice to create a searchable knowledge base for staff and families. This... made it easy to find training documents and information. Staff and families now get 24/7 access to support. The solution saved time and money for the district. HelpJuice improved customer support and reduced workload for the helpdesk.
Helpjuice helped Automotive Credit Corporation cut the time spent answering questions by more than 50%. Before Helpjuice, employees had to ask multiple people for help, which slowed work and cost tho...usands each year. With Helpjuice, staff found answers fast in a simple knowledge base. The company saved at least $350,000 per year. The team now updates information quickly and tracks what employees need most.
Helpjuice helped a financial services company double its employee training effectiveness. The company needed to reduce time spent answering repeated questions about policies and procedures. Helpjuice...'s easy-to-use knowledge base platform replaced a complicated Salesforce solution. The team now spends less time on support and more on high-priority projects. The company saw a 2x increase in training effectiveness after using Helpjuice.
Helpjuice helped Sunlight Financial move from a Google Site to a private, user-friendly knowledge base. Sunlight Financial needed a way to give thousands of users instant answers and reduce support c...alls. With Helpjuice, they created a searchable and easy-to-manage knowledge base. The new system improved partner experience and made communication more consistent. Sunlight Financial found Helpjuice easy to use and highly customizable.
Helpjuice helped Aliaswire cut national sales team training time in half. Aliaswire saved over $100,000 a year by not hiring a dedicated writer. The knowledge base platform made it easy to update con...tent and use article feedback. Over 3 million end-users now have clear, updated instructions. Aliaswire improved customer satisfaction and team productivity with Helpjuice.
Helpjuice helped Anduin Transactions cut customer response time from 8 hours to just 45 minutes. The team used Helpjuice to build a customer-facing knowledge base. This let them answer questions fast...er and send helpful links to clients. The support team now spends less time on emails and more time on customer success. Anduin Transactions saw an 80% reduction in response time with Helpjuice's knowledge management software.
Helpjuice helped Colorado Credit Union centralize their processes and procedures. Staff now use a single knowledge base with a powerful search engine. In the first months, users found answers 75% of ...the time. The platform improved knowledge management and intranet replication. Staff onboard faster and information silos are reduced. Helpjuice is web-based and easy to maintain.
Helpjuice helped Mobicom Corporation cut new employee training time from 1 day to 2 hours. Mobicom used to train new engineers with a buddy system, which took a full day. With Helpjuice, they created... a knowledge base with detailed instructions. Now, new staff can access information quickly and easily. Employees save about 2 hours per month by not repeating explanations. Mobicom expects to lower mean time to recover by 30 minutes for network issues.
Helpjuice helped DSI improve their call center operations. DSI used Helpjuice to build a better knowledge base for their agents. This led to a 25% decrease in call handling time. DSI also saw a 30% i...ncrease in first-call resolutions and a 30% increase in QA scores. The team found information faster and gave better answers to customers. DSI is now more efficient and provides a better customer experience.
Helpjuice helped Virgin Mobile improve their customer self-service support. Before Helpjuice, less than 5% of customers used the knowledge base. After using Helpjuice, the self-service rate increased... by 40%, reaching 45%. Virgin Mobile chose Helpjuice for its analytics, SEO features, and easy customization. The support team can now update content quickly. This led to faster customer help and better customer experience.
Helpjuice helped Enetel Solutions create a single source of truth for their app. Enetel Solutions used Helpjuice to build a knowledge base and reduce support tickets. They saw a 20% drop in support t...ickets and faster new user training, with 4 hours less spent per user. The team found the platform easy to use and liked the customization options. Helpjuice also provided strong support during onboarding.
Helpjuice helped Telavox share knowledge faster with customers and employees. Telavox used Helpjuice to make a knowledge base that is easy to manage and integrate. The translation feature saved time ...and made content available in many languages. In three months, Telavox had 42,000 article views and over 9,000 searches. Employees learned faster, and customers solved problems on their own.
Helpjuice helped Beeper, a chat app in telecommunications, speed up employee onboarding by over 40%. Beeper switched from Notion to Helpjuice for a simpler, more effective knowledge base. The API and... technical documentation made integration easy. Beeper also reduced support cases by 5%. Fixed pricing helped Beeper plan costs with confidence.
Insurance Case Studies and Customer Success Stories with Helpjuice
Auger
- Insurance
Helpjuice helped Auger, an insurance company, reduce support requests by 80%. The time to find information in their knowledge base is now 500% quicker for users. Onboarding time for new employees dro...pped by 25%. Auger chose Helpjuice for its easy-to-use features and strong value. Most of Auger's team works in the field and benefits from Helpjuice's mobile-friendly design.
Helpjuice helped Assurant speed up ticket completion by 26 times and cut the number of writers needed by 85%. The company reduced SLA turnaround time for publishing from 41 to 21 business days, a 49%... improvement. Some requests are now published in as little as five business days, an 88% reduction in SLAs. Helpjuice gave Assurant a user-friendly platform and improved their process flow. The team now delivers more consistent and timely support to customers.
Helpjuice helped an insurance company in Ohio move from 30+ manuals to one knowledge base. The company has 250-500 employees and 50 customer service reps. Before Helpjuice, staff struggled to find in...formation, causing stress and turnover. With Helpjuice, employees now find answers quickly and are happier. The company values Helpjuice for its simplicity and strong support.
Helpjuice helped Next Level Solutions, an insurance company in Missouri, boost productivity by 7x. The team struggled with SharePoint and FreshDesk, which made finding documents slow and hard. Helpju...ice's Google-like search and easy permissions made it simple for employees to find and share information. The company saw faster document creation and editing. Employees now save time and work more effectively.
Helpjuice helped TBC Insurance build a cloud-based knowledge base for their call center agents. Before Helpjuice, staff wasted time searching for answers in multiple documents. The new platform made ...learning easier and more engaging. Staff can now follow updates quickly and prepare for exams. The company expects better staff performance and improved customer service. Direct feedback features help improve the knowledge base.
Automotive Case Studies and Customer Success Stories with Helpjuice
Asbury Automotive Group
- Automotive
Helpjuice helped Asbury Automotive Group cut new technician training hours in half. The IT helpdesk team used Helpjuice to create a searchable knowledge base for technicians. They tracked technician ...training progress with Helpjuice Analytics. The solution made it easier to bridge knowledge gaps and keep training up to date. Asbury Automotive Group found Helpjuice affordable and easy to use. The team now has a streamlined training process and improved knowledge sharing.
Helpjuice helped Hendrick Automotive Group cut search times by over 60%. The company wanted to make it easier for users to find information fast and reduce frustration. Helpjuice's keyword search and... easy article creation made this possible. The platform also helped move print materials online, saving costs and improving version control. Users and collaborators now find answers much faster, and the support from Helpjuice exceeded expectations.
Helpjuice cut owner interruptions at AVSC by 50%. AVSC calibrates advanced driver assistance systems and faced process gaps as they grew. Helpjuice replaced messy wikis and made solutions easy to fin...d. Owner escalations dropped from 50-60% to 25%. The team now saves hours, improves onboarding, and documents best practices. AI search and visual support help staff solve problems faster and reduce repeat issues.
Helpjuice helped Capital Ford Lincoln of Wilmington cut informational meetings by 50%. The automotive dealership also saw a 25% drop in internal support tickets. Staff now find answers fast with easy... search features. The knowledge base improved customer service and made internal communication smoother. Paul Smith says Helpjuice was easy to set up and continues to be a valuable tool.
Manufacturing Case Studies and Customer Success Stories with Helpjuice
KraussMaffei Technologies GmbH
- Manufacturing
Helpjuice helped KraussMaffei Technologies GmbH reduce customer support requests by 25%. The company used Helpjuice to create a private knowledge base for their global sales team. This allowed team m...embers to answer most questions themselves. Training sessions were reduced by 50%. The solution enabled 24/7 support in different time zones and languages.
Helpjuice helped Diggs set up an internal knowledge base for their care team. Before Helpjuice, Diggs received over 100 questions a day from agents. After two months, support tickets dropped by 75%. ...Team leads now focus more on operations. Diggs found Helpjuice easy to use and liked its advanced features. The knowledge base now serves as the main resource for agents.
Helpjuice helped Cabinets.com cut average first response time from 3.5 hours to 1.37 hours. The company improved closed ticket efficiency from 48% to 67%. Cabinets.com replaced PDF handbooks and othe...r tools with Helpjuice's easy-to-use knowledge base software. The team now finds information faster and answers customer questions more quickly. Helpjuice's customization and user interface made a big difference for Cabinets.com.
Helpjuice helped Fermax Electrónica cut manual layout and translation costs by up to 70%. The company used Helpjuice’s AI-powered translation and snippet features to automate and standardize technica...l documentation across 85 countries. This reduced manual work, improved consistency, and made manuals easier to access on mobile devices. Fermax now delivers documentation faster and gives installers and users a better experience. The support team and pricing made the switch easy.
Construction Case Studies and Customer Success Stories with Helpjuice
Epic Engineering
- Construction
Helpjuice helped Epic Engineering save 40 hours per employee during onboarding. The company needed a way to store training videos, company standards, and how-to articles for new hires. Before Helpjui...ce, resources were scattered and hard to find. With Helpjuice, all resources are now searchable and easy to access. This made onboarding much faster and freed up time for other tasks.
Helpjuice helped Brachot NV cut internal emails by 70%. The company used Helpjuice to create a knowledge center for easy access to information. They replaced high-maintenance solutions like Sharepoin...t. Helpjuice's auto-translate and SSO features made setup simple. New employee onboarding is now 30% faster. Over 129 staff use the platform, improving efficiency and reducing support calls.
Helpjuice helped a construction company improve product knowledge across their team. The company needed a scalable way to share complex product information. They tried internal wikis, Slack, and othe...r tools but needed a better solution. With Helpjuice, 88% of all searches are successful and employee training is now 2x faster. The team saves 6 hours a month on query processing. Helpjuice's instant search and easy permissions made knowledge sharing simple.
Master Builders Association of Victoria
- Construction
Helpjuice helped Master Builders Association of Victoria centralize support articles and documentation. The team used the WYSIWYG article editor and added videos to make content easy to create and sh...are. MBAV saw a 30% reduction in support needs. Issues are now resolved three to five times faster. Customers get help more quickly and are more satisfied.
Internet Case Studies and Customer Success Stories with Helpjuice
Canopy
- Internet
Helpjuice helped Canopy reduce their support tickets by 75%. Canopy used Helpjuice to build a knowledge base that answers basic customer questions. This reduced onboarding time from two days to minut...es. The time to walk customers through their first deal dropped from 3-4 hours to a process built into the knowledge base. Canopy chose Helpjuice for its easy setup and ability to import content from other FAQs.
Helpjuice helped Wefunder reduce at least 700 emails a week. Wefunder used to get many repeated questions from founders and investors. They used Google Docs before, but it was not secure or professio...nal. With Helpjuice, they created a searchable FAQ and landing pages. The team can update information easily without engineers. This improved customer experience and saved time for the support team.
Helpjuice helped Entrupy make their knowledge easy to access. Entrupy used Helpjuice to organize brand information and answer customer questions faster. With Helpjuice, Entrupy reduced support timing...s by 30%, disputes by 40%, and tickets by 30%. The support team now finds information quickly and customers get accurate answers. Helpjuice's clear information structure saves time and improves customer service.
Helpjuice helped a fast-growing web hosting company in the UK improve support efficiency. The company faced a 1100% increase in support volume over 18 months. Their old WordPress-based system was slo...w and inaccurate. With Helpjuice, they saw instant positive ROI, faster search, and better Slack integration. The team noticed a significant difference in speed and efficiency within days.
Helpjuice helped DaVita organize and manage their onboarding and training materials. DaVita's team needed a better way to onboard new employees and help them learn quickly. They chose Helpjuice for i...ts features like easy organization, tagging, and user access levels. With Helpjuice, DaVita reduced onboarding time by 50%. Team members now find information faster and retain more knowledge.
Helpjuice helped Macro Helix replace their old Robohelp knowledge base. Macro Helix needed a tool for both customer-facing and internal support content. Helpjuice made content creation easy and fun. ...The search function is strong, with 97% of searches now successful. Support calls dropped, with only 11 calls in a month after using Helpjuice. Macro Helix can now create and update content quickly and efficiently.
Helpjuice helped Carle reduce 400 support email enquiries in just one month. Carle onboarded 2000 users quickly using the knowledge base software. The HR team now provides self-service for over 10,00...0 employees on benefits and insurance. Customization with HTML and CSS made the platform flexible. Carle improved productivity and employee experience with Helpjuice. The solution supports SSO with Microsoft Active Directory and unlimited readers.
Consumer Goods Case Studies and Customer Success Stories with Helpjuice
Collage.com
- Consumer Goods
Helpjuice helps Collage.com keep their knowledge base organized and easy to update. The support team uses Helpjuice every day to answer customer questions by phone, chat, and email. Customers can als...o find answers on their own using the knowledge base. Collage.com finds Helpjuice more user friendly than Google Docs or static HTML files. The team likes making some entries private for internal use and most public for customers.
Helpjuice helped Gala Games cut support tickets from 200 per day to just 30 per day. The company needed a knowledge base that could handle many languages and teams. Helpjuice let them build a well-or...ganized, customizable knowledge base. The team saved money by not hiring more staff. The cost of Helpjuice paid for itself in the first month.
Helpjuice helped Article, a home decor company, save hundreds of hours each month. Article reduced repetitive support tickets by 25% and made onboarding 30% faster. Agents now find answers quickly wi...th Helpjuice’s search and editing features. The knowledge base improved consistency and customer experience. Article’s team spends less time searching and more time helping customers.
Real Estate Case Studies and Customer Success Stories with Helpjuice
Boomtown
- Real Estate
Helpjuice helped Boomtown give everyone in their company fast access to information. Boomtown used to rely on Google Wiki/Sites but outgrew it. They chose Helpjuice for its easy setup, low cost, and ...strong search. The team likes the easy edit button, folder structure, and custom navigation. Helpjuice supports both internal knowledge and customer account details.
Helpjuice Knowledge Base helped RMS Cloud resolve 50-75% of daily support requests. RMS Cloud needed a smarter way for users to find answers about their software. Their old knowledge base did not hel...p users enough. With Helpjuice, they built a self-help center with an intelligent search feature. This reduced support calls and let the team focus on proactive customer work. RMS Cloud liked how easy Helpjuice was to use and how well it fit their brand.
Helpjuice helped ShowMojo cut support tickets by 30%. They improved response time by 300%. ShowMojo used Helpjuice to make a better knowledge base. This let customers get help any time. Staff became ...more efficient and costs went down. Customer retention improved because of faster support and better documentation.
Helpjuice gave HousingLink 24x7 customer support and let them handle over 3 times more inquiries with the same staff. Before Helpjuice, HousingLink only had a static help page and limited phone suppo...rt. They chose Helpjuice for its easy integration, user-friendly design, and strong metrics. During the MN CARES project, 3 staff managed about 2,000 calls and 80,000 article views. Helpjuice saved the cost of 1.5 full-time employees and increased support staff capacity by 50%.
Helpjuice helped EarthRanger achieve an 88% self-service success rate and over 8,000 monthly knowledge base visits. EarthRanger replaced fragmented PDF and chat support with a dynamic, multilingual k...nowledge base. The new system improved response times and made onboarding easier for global wildlife conservation teams. Support teams now send direct Helpjuice links, boosting consistency and speed. Helpjuice's customization and localization features were key to success.
Utilities Case Studies and Customer Success Stories with Helpjuice
DH SSC Malaysia
- Logistics
Helpjuice helped DH SSC Malaysia reduce escalations to 2nd level by 70%. The company used Helpjuice to build an easy-to-search knowledge base. Onboarding time dropped by two weeks. Knowledge retentio...n improved by 20%. The team found the UI simple and the setup easy. Helpjuice made sharing information faster and more efficient.
Helpjuice helped Logos Inc. improve their knowledge sharing and support. The company used Helpjuice to make their knowledge base easy to use and customize. Resolution time for support tickets increas...ed by 20%. Onboarding became twice as fast. The team now feels more connected. Customer service and code editing features stood out for Logos Inc.
Banking Case Studies and Customer Success Stories with Helpjuice
Capital City Bank Group
- Banking
Helpjuice helped Capital City Bank Group centralize all information and job aid resources. The bank faced issues with scattered policies and employees not knowing where to find answers. Helpjuice's s...earch feature made it easy for associates to quickly find what they need. Reporting errors dropped by 20% after using Helpjuice. Associates now spend less time searching and more time completing tasks, leading to a more empowered workforce.
Helpjuice helped Collins Community Credit Union fix problems with their old procedure documents. Before, their files were hard to find and not always up to date. With Helpjuice, they made a single pl...ace for all procedures. The search feature made it easy to find what they needed. Managers saw less rework and more consistent work. The publishing process became faster and saved money. Staff now ask for more content because they see the value.
Helpjuice helped Mindshare spend 80% less time updating user manuals. Mindshare used to update files for each team, which took a lot of time. With Helpjuice, they now share documents in one place and... control access easily. The number of emails asking for tool addresses dropped by 40%. Mindshare now spends more time on other projects and less on manual updates.
Helpjuice helped a packaging company in Australia move from Microsoft Word and SharePoint to a dedicated knowledge base. The company wanted to reduce miscommunication, stop printing manuals, and make... information easy to find. With Helpjuice, managers quickly added content, and staff could search for answers instead of asking managers. Onboarding new staff became much faster, and printing costs went down. Managers saved time, and the company improved efficiency.
Food & Beverages Case Studies and Customer Success Stories with Helpjuice
Fujitsu
- Food & Beverages
Helpjuice helped Fujitsu reduce phone calls and email tickets by 30%. Fujitsu had high turnover in their customer service center and needed a way to keep knowledge accessible. They chose Helpjuice fo...r its simple pricing, data migration service, and RESTFUL API. The knowledge base made support more consistent and let customers find answers faster. After two months, Fujitsu saved time and worked more proactively with customers.
Helpjuice helped FoundersCard LLC cut onboarding time from two weeks to just 1-2 days. The company needed a central place for team knowledge as they expanded and faced hundreds of support emails dail...y. Their old solutions were hard to update and not scalable. With Helpjuice, they now save over 30% of time on training and can share information much faster. The search and formatting features make it easy for everyone to find what they need. The team expects to reduce support cases and free up tech resources as they expand their knowledge base externally.
Consumer Services Case Studies and Customer Success Stories with Helpjuice
Stashbee
- Consumer Services
HelpJuice helped Stashbee improve their help center. Stashbee had problems with customers not finding answers and developers spending 2-3 hours weekly on manual updates. With HelpJuice, Stashbee adde...d search, version control, and better article management. Their Solution Quality Index rose to 90%. Support emails dropped, and developers saved hours each week.
Helpjuice helped AV Stumpfl cut article creation time and costs by 70%. AV Stumpfl moved all their knowledge content to one platform, making it easier to manage and update. They no longer need to pay... an external agency for new articles. The platform's customizable design and multi-language support opened new markets. AV Stumpfl saw fewer support requests and faster customer education.
Helpjuice gave Averhealth a searchable, easy-to-use knowledge base. Averhealth wanted to reduce support tickets and help users solve problems on their own. Before Helpjuice, they used Teamwork Desk b...ut needed more security and customization. With Helpjuice, Averhealth expects a 30% drop in support tickets. The team can now focus on improving their application and customer service. Users find answers faster and become more independent.
Helpjuice helped Hack The Box create a well-documented platform. Before Helpjuice, they struggled with repetitive support questions and limited customization in other tools. With Helpjuice, they impr...oved internal process documentation and made information easy to find. This led to a 20% reduction in customer churn. The team also saw better community interaction and more useful feedback from users.
Helpjuice helped a local US government in Utah create a central knowledge base for residents. The city wanted to make it easier for staff to answer questions and for residents to access information. ...Helpjuice was chosen for its easy-to-use interface and simple setup. The platform reduced the burden on IT and made it easy for staff to build and use the knowledge base. The city plans to expand the knowledge base for public self-service in the future.
Wholesale Case Studies and Customer Success Stories with Helpjuice
Bob Barker Company
- Wholesale
Helpjuice helped Bob Barker Company improve knowledge management and reduce employee workload. The company wanted a simple, reliable knowledge base to boost efficiency and preserve organizational kno...wledge. They switched from Zendesk to Helpjuice for better features and value. Helpjuice made it easy to import articles, set up single sign on, and organize content. After using Helpjuice, Bob Barker Company saw a 20% reduction in employee workload and fewer IT cases per month.
Other Industry Case Studies and Success Stories with Helpjuice
Hangar A
- Aerospace Engineering
Helpjuice helped Hangar A cut customer support requests by 72% in just 7 days for new members. Hangar A used Helpjuice to build a secure knowledge base with answers to over 50 common questions and in...-depth videos. Customer onboarding time dropped from 100 minutes to 38 minutes. The Android app let staff respond to tickets on the go. Hangar A now gives customers the information they need without needing a support team.
Altair Global Solutions
- Outsourcing And Offshoring Consulting
Helpjuice helped Altair Global Solutions cut training time by 30%. The company used Helpjuice to create a searchable knowledge base for training materials and process updates. This made it easier for... employees to find information and learn at their own pace. Altair Global Solutions saw a 20% drop in support requests. They also improved agent performance by 30% in key areas.
Helpjuice helped Bay Management Group cut support ticket submissions by 55% in just two weeks. The company wanted to reduce live support time and make information sharing easier. They tried SharePoin...t and Document360 but found them hard to use. Helpjuice's AI search and analytics made it simple for all employees to find answers. Employee productivity increased by 40% after using Helpjuice.
HydroPoint Data Systems, Inc.
- Renewables & Environment
Helpjuice helped HydroPoint Data Systems, Inc. save over $10K in yearly subscription fees. The company published nearly 900 articles in a few months. They transferred and translated more than 50 arti...cles into Spanish. Over 100 videos were added to their knowledge base. Staff can now comment and update articles easily. The search function is improved for better content filtering.
Launston Group Limited
- Plumbing & Heating Services
Helpjuice helped Launston Group Limited set up a technical library for their plumbing and heating business. They switched from WordPress to Helpjuice because it was easier to use and had better searc...h and SEO features. The team saved over 50 hours by not building the knowledge base in WordPress. They now publish new content 50% faster and expect to save 10 hours per month on maintenance. The search function and autosuggest make their support site look professional.
Helpjuice helped a nanotech company in Belgium move from scattered knowledge systems to one platform. Before, information was stored in Dropbox, Onedrive, local servers, and even on paper. With Helpj...uice, new employee training is smoother and faster. Customers now get updated manuals and procedures more easily. The company saves time by having all information in one place. The team values the easy-to-use editor and customization options.
Helpjuice helped Vacasa cut support tickets by 40%. Before Helpjuice, Vacasa used Google tools, but information was scattered and hard to manage. Helpjuice gave them a secure, central place for all c...ompany content. A small team of three now supports 5,000 employees. Inquiries in the group inbox dropped by 15% after switching to Helpjuice.
Helpjuice helped Yokogawa capture and share tribal knowledge across 10,000+ employees. Yokogawa switched from Sharepoint to Helpjuice for its cloud-based system and easy-to-use interface. The company... wanted to make expert knowledge available for both staff and customers as self-service support. Key features include flexible article access and encrypted URLs. Yokogawa rates Helpjuice support a 10 out of 10 and the product a 9 out of 10.
Helpjuice helped Z-Tec Automation Systems cut support calls by 20%. The company wanted to reduce after-hours support calls and emails by giving customers a mobile knowledge base. They chose Helpjuice... for its features, price, and easy document migration. Z-Tec expects to save 50-100 after-hours calls in the first year. Training time for new hires is expected to drop from 6 months to 3 months.
Helpjuice helped Ascend Fundraising Solutions boost customer response rates by 20% in the first month. The company faced challenges with scattered knowledge across platforms. Helpjuice provided a cen...tralized knowledge base, making information easy to find. Stakeholders now access key details quickly. The onboarding process was smooth, with strong support and easy document uploads. Segmentation features let them tailor content for different users.
Critical Response Group
- Security And Emergency Management
Helpjuice helped Critical Response Group set up a branded knowledge base twice as fast as other platforms. The team reduced integration-focused support emails by over 30%. They improved information a...ccuracy and made it easier for customers to find answers. The pre-built layout templates saved time and improved support. Helpjuice's onboarding support made setup fast and easy.
