Elevio Overview
Here’s the scoop on Elevio! We've gathered over 508 insights from folks who use it, and know it inside out—from peer reviews to customer testimonials and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Elevio, NICE CXone Expert, Transifex, Zight, Axero platform, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Elevio is right for your needs? Our Cuspera AI engine can evaluate how Elevio fits your specific business needs, industry, and context. Get your personalized assessment report today.
Elevio supports business activities such as:
- Knowledge Management
- Helpdesk Management
- Engagement Management
- Content Management
- Sending & Publishing Communications
Elevio can help you with many business goals, such as Acquire Customers, Enhance Customer Relationships, Improve ROI, and Improve Internal Communications. It can help manage these activities if you use Website User Generated Content Blogs etc. for these needs. As a solution, Elevio's capabilities include Ticketing, Widgets, Personalization, etc.
Elevio Internet Vertical is its biggest customer base.
Reviews
"...It is also super customizable, it holds our knowledge base, it allows customers to track the progress of tickets they've created, you can integrate and unique pages you have (and name them as you'd like) and even start a suggestion box for clients...." Peer review by User
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Elevio solved their Help Desk needs. Cuspera uses 508 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using Elevio.
Use Cases
Peers recommend Knowledge Management , Helpdesk Management , Engagement Management , as the business use cases that they have been most satisfied while using Elevio.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Knowledge Management with Website, User Generated Content and Blogs |
4.70/5 ★ |
"...It is also super customizable, it holds our knowledge base, it allows customers to track the progress of tickets they've created, you can integrate and unique pages you have (and name them as you'd like) and even start a suggestion box for clients...." Peer review by User |
| creating knowledge base |
3.22/5 ★ |
"...Real Customer Stories Create Product Knowledge...." Contextual Support Playbook |
| Helpdesk Management with Website and Chat |
4.93/5 ★ |
"...Help Center Username Self Help Developer Docs Support Tickets Book a Demo Release Notes Live Chat Notice ..." Contextual Support Playbook |
| Engagement Management with Website |
4.83/5 ★ |
"...With a focus on trial-to-paid we are looking for someone to engage with our trial users and get them to a buying decision...." Elevio: Account Executive |
| engaging and following up |
4.69/5 ★ |
"...Advisor uses Machine Learning to help you to continuously improve your docs based on engagement and feedback...." Contextual Support Playbook |
| PEER EXPERIENCES | |
|---|---|
| Knowledge Management with Website, User Generated Content and Blogs |
4.70/5 ★ |
"...It is also super customizable, it holds our knowledge base, it allows customers to track the progress of tickets they've created, you can integrate and unique pages you have (and name them as you'd like) and even start a suggestion box for clients...." Peer review by User |
|
| creating knowledge base |
4.70/5 ★ |
| Helpdesk Management with Website and Chat |
4.93/5 ★ |
"...Help Center Username Self Help Developer Docs Support Tickets Book a Demo Release Notes Live Chat Notice ..." Contextual Support Playbook |
|
| Engagement Management with Website |
4.83/5 ★ |
"...With a focus on trial-to-paid we are looking for someone to engage with our trial users and get them to a buying decision...." Elevio: Account Executive |
|
| engaging and following up |
4.83/5 ★ |
12+ more Business Use Cases
Our AI advisor, Wyz, harnessed 508 insights from peers and experts to help you assess how these Elevio use cases fit your Help Desk needs.
Frequently Asked Questions(FAQ)
for Elevio
What is Elevio used for?
What are the top features of Elevio?
Who uses Elevio?
What are Elevio alternatives?
Where is Elevio located?
Popular Business Setting
for Elevio
Top Industries
- Internet
- Computer Software
- Information Technology and Services
Popular in
- Mid Market
- Small Business
- Enterprise
Peers used Elevio to Acquire customers and Enhance customer relationships
Elevio Alternatives
Peer and Expert Opinion on Features
for Elevio
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (15) |
| Widgets | Read Reviews (10) |
| Personalization | Read Reviews (5) |
| Intelligent assistant | Read Reviews (5) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (15) |
| Widgets | Read Reviews (10) |
| Personalization | Read Reviews (5) |
| Intelligent assistant | Read Reviews (5) |
IT and Other Capabilities
for Elevio
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (39) |
| Data Export | Read Reviews (4) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (39) |
| Data Export | Read Reviews (4) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (14) |
| Email Support | Read Reviews (16) |
| Chat Support | Read Reviews (20) |
| 24/7 Support | Read Reviews (153) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (14) |
| Email Support | Read Reviews (16) |
| Chat Support | Read Reviews (20) |
| 24/7 Support | Read Reviews (153) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (16) |
| Analytics | Read Reviews (23) |
| Custom Reports | Read Reviews (53) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (16) |
| Analytics | Read Reviews (23) |
| Custom Reports | Read Reviews (53) |
Software Failure Risk Guidance
?for Elevio
Overall Risk Meter
Top Failure Risks for Elevio
Vendor Profile Details
Company Name
Elevio
Company Website
https://elev.ioHQ Location
Level 2 / 696 Bourke Street, Melbourne, Victoria 3000, AU
Employees
01-10
Social
Financials
SEED
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