Elevio: Product updates, Customer stories, and Insights | 2026 Cuspera

Elevio helped Wiredrive improve customer support. Wiredrive used elevio's self-service and announcement features to make it easier for clients to find help. After installing elevio, Wiredrive reduced... ticket load by 30% and increased client self-service by 40%. The support team could focus on more complex requests. Wiredrive now delivers better customer experience and support.
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Elevio helps Pozible manage customer support for their crowdfunding platform. Pozible uses elevio to set up all their help articles and FAQs. This lets users find answers on their own and reduces the... number of support questions. Elevio's triggers give users instant help on campaign setup pages. The support team spends less time answering repeat questions and more time helping with complex issues. This makes the support process faster and easier for both staff and users.
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Elevio helped SchoolAuction.net improve support and documentation for their customers. The team at SchoolAuction.net needed scalable support as a small company in a seasonal industry. Elevio made it ...easier to train support staff and handle busy periods. The switch to Elevio was a priority, even during a major product update. SchoolAuction.net values customer feedback and uses Elevio to keep customers happy.
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Elevio helped Medpages solve knowledge management problems. Medpages staff used to rely on memory and emails to find process details. With Elevio, they created a central knowledge base for call centr...e agents. Staff can now easily find articles and updates on data capture. Elevio was easy to integrate and use. The company now trains new agents to use Elevio, helping shift their culture to written knowledge sharing.
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Elevio helps Pozible, a crowdfunding platform, support their creative community. Pozible uses Elevio's embeddable tool to keep FAQs, contact forms, and workshop dates in one place. This makes it easy... for users to find help and information. Pozible can link directly to specific FAQs in system emails. This improves customer support and helps campaigners learn how to crowdfund. Good support is important for Pozible's business success.
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Bugherd used Elevio to improve their customer support process. Before Elevio, two staff members spent most of their time on support. After using Elevio, their support load dropped to just a couple of... hours a day. This let staff focus on other important tasks. Bugherd found Elevio helped them save time and work more efficiently. The company values customer feedback and uses surveys to measure customer happiness.
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