Education Case Studies and Success Stories with Elevio
CASE STUDY Preply
Elevio helped Preply improve customer support. Preply used Elevio to give users self-service help and a better help center. The team wanted to cut down on simple support requests and make onboarding ...easier. After using Elevio, Preply saw a 30% drop in live chat requests. The support team now gives on-screen help and uses analytics to improve user engagement. This lets the product team focus on bigger projects.
Elevio helped Iubenda manage a surge in customer support needs after a 300% increase in demand due to GDPR compliance. Iubenda used Elevio to deliver 22,452 answers and achieved a 21% ticket deflecti...on rate. This let their support team focus on complex issues. Users found answers more easily and asked better questions using the Elevio console. Analytics from Elevio helped Iubenda improve their help documents to better match user needs.
Computer Software Case Studies and Success Stories with Elevio
CASE STUDY Bugherd
Bugherd used Elevio to improve their customer support process. Before Elevio, two staff members handled support full time. After using Elevio, their support load dropped to just a couple of hours a d...ay. This freed up staff to focus on other tasks. Elevio helped Bugherd optimize efficiency and reduce time spent on support.
Information Technology and Services Case Studies and Success Stories with Elevio
CASE STUDY Bugherd
Bugherd used Elevio to improve their customer support process. Before Elevio, two staff members spent most of their time on support. After using Elevio, their support load dropped to just a couple of... hours a day. This let staff focus on other important tasks. Bugherd found Elevio helped them save time and work more efficiently. The company values customer feedback and uses surveys to measure customer happiness.
Internet Case Studies and Success Stories with Elevio
CASE STUDY Pozible
Elevio helps Pozible manage customer support for their crowdfunding platform. Pozible uses elevio to set up all their help articles and FAQs. This lets users find answers on their own and reduces the... number of support questions. Elevio's triggers give users instant help on campaign setup pages. The support team spends less time answering repeat questions and more time helping with complex issues. This makes the support process faster and easier for both staff and users.
Elevio helps Pozible, a crowdfunding platform, manage FAQs, contact forms, and workshop dates in one place. Pozible uses Elevio’s embeddable features to improve website support and customer experienc...e. The team can link specific FAQs in system emails, making support easier. This helps campaigners learn how to crowdfund and keeps customers happy. Elevio supports Pozible’s goal to train users and boost income.
Elevio helps Pozible, a crowdfunding platform, support their creative community. Pozible uses Elevio's embeddable tool to keep FAQs, contact forms, and workshop dates in one place. This makes it easy... for users to find help and information. Pozible can link directly to specific FAQs in system emails. This improves customer support and helps campaigners learn how to crowdfund. Good support is important for Pozible's business success.
Information Services Case Studies and Success Stories with Elevio
CASE STUDY Medpages
Elevio helped Medpages solve knowledge management problems. Medpages staff used to rely on memory and emails to find process details. With Elevio, they created a central knowledge base for call centr...e agents. Staff can now easily find articles and updates on data capture. Elevio was easy to integrate and use. The company now trains new agents to use Elevio, helping shift their culture to written knowledge sharing.
Other Industry Case Studies and Success Stories with Elevio
CASE STUDY SchoolAuction.net
Elevio helped SchoolAuction.net improve support and documentation for their customers. The team at SchoolAuction.net needed scalable support as a small company in a seasonal industry. Elevio made it ...easier to train support staff and handle busy periods. The switch to Elevio was a priority, even during a major product update. SchoolAuction.net values customer feedback and uses Elevio to keep customers happy.
