Customer stories
Product Business Settings
Vision Helpdesk is popular in Information Technology And Services, Government Administration, and Mechanical Or Industrial Engineering industries and is widely used by Small Business, Mid Market, and Enterprise.
Vision Helpdesk Product Overview
Vision Helpdesk offers a versatile customer service software tailored for diverse business needs. The product supports help desk operations, multi-company environments, and ITIL/ITSM service desk functionalities. It includes a live chat feature, enhancing real-time customer interaction. Vision Helpdesk is PinkVERIFY certified, ensuring compliance with ITIL standards, which is crucial for IT service management. This software is trusted by over 20,000 companies, indicating its reliability and effectiveness in managing customer support operations. Users can leverage its capabilities to streamline ticket management, improve response times, and maintain service quality across multiple business units.
How satisfied the customers are with Vision Helpdesk use-cases
Reviews
"Affordable Best Service Desk Solution with all the fruit of the big players,After piloting over 8 of the most reputable help desk providers we settled with Vision Helpdesk. They provide all the functionality of the larger Help Desk providers at an a...ffordable cost. Their company based ("satellite") pricing structure for SaaS makes them far more competitive than any other Help Desk solution on the market using a staff based pricing structure. Vision Helpdesk is fully featured with affordable pricing and great client support." - Ryan Davis
"Best Help Desk SoftwareWe've been using Vision Helpdesk for over a year now. As a support services company, we pay extra attention to our ticket system - that\'s our primary tool. I've had experience with all major commercial support systems in the ...past, shifting my choice from Kayako to Ubersmith and then finally to Vision Helpdesk. Besides tons of features and satellite help desk functionality, Vision has what everybody else is missing - people behind it!I have never seen customer support to match. Our setup is heavily customised for our requirements. Our old vendors were okay, but with them it was like "we want this - ok, we'll include it in our next release". With Vision Helpdesk, it's "we want this - okay, 30 minutes", and it's done!The new long-awaited version 4 is out now, and i am ecstatic about it! Keep up the good work Vision Helpdesk team." - Nick Keefen
Vision Helpdesk Customer Insights, Testimonials and Case Studies
What Are the key features of Vision Helpdesk for Helpdesk Management?
What Are the key features of Vision Helpdesk for Workflow Management?
What makes Vision Helpdesk ideal for Knowledge Management?
Why is Vision Helpdesk the best choice for Engagement Management?
What is Vision Helpdesk?
Vision Helpdesk is a Leading Customer Service Software used for providing customer support, managing IT resources, and providing IT support. It helps businesses to manage customer support and IT resources efficiently, offering Help Desk, Multi-Company Help Desk, Service Desk, and Live Chat Software tools.
It enables customer support staff to receive, process, and respond to incident or service requests. Manages customer support or IT service desk functionality for multiple companies, brands, or products in one place with features like CMDB, Asset Management, Incident Management, Problem Management, Knowledgeable Management, Service Catalog, Change Management, and Release Management. It also helps with a live chat messaging platform that improves customer engagement enhancing customer support team productivity.
What is Vision Helpdesk used for?
What are the top features of Vision Helpdesk?
Who uses Vision Helpdesk?
What are Vision Helpdesk alternatives?
Where is Vision Helpdesk located?
11 buyers and buying teams have used Cuspera to assess how well Vision Helpdesk solved their Help Desk needs. Cuspera uses 1802 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Affordable Best Service Desk Solution with all the fruit of the big players,After piloting over 8 of the most reputable help desk providers we settled with Vision Helpdesk. They provide all the functionality of the larger Help Desk providers at an affordable cost. Their company based ("satellite") ...pricing structure for SaaS makes them far more competitive than any other Help Desk solution on the market using a staff based pricing structure. Vision Helpdesk is fully featured with affordable pricing and great client support. |
|
Best Help Desk SoftwareWe've been using Vision Helpdesk for over a year now. As a support services company, we pay extra attention to our ticket system - that\'s our primary tool. I've had experience with all major commercial support systems in the past, shifting my choice from Kayako to Ubersmith ...and then finally to Vision Helpdesk. Besides tons of features and satellite help desk functionality, Vision has what everybody else is missing - people behind it!I have never seen customer support to match. Our setup is heavily customised for our requirements. Our old vendors were okay, but with them it was like "we want this - ok, we'll include it in our next release". With Vision Helpdesk, it's "we want this - okay, 30 minutes", and it's done!The new long-awaited version 4 is out now, and i am ecstatic about it! Keep up the good work Vision Helpdesk team. |
|
Excellent Top Help Desk Software with wonderful features.We used most of all opensource free help desks like osticket, trellis desk, hesk, etc. There are certain limitations of opensource ticketing system and those are not secure. Due to these reasons, we switched to Vision HelpDesk. It is excellen...t experience because Vision Helpdesk product is having nice features like SLA supported, providing good reports, unlimited agents, multi-site supported, profession looks, customization available, cost effective, constant updates. We got wonderful support from their support team and our every issue is being resolved very quickly. What else is required? I found Vision Help Desk is really excellent product comparatively with other competitors. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Ryan Davis Autoexpert Consulting Group Pty Ltd |
Affordable Best Service Desk Solution with all the fruit of the big players,After piloting over 8 of the most reputable help desk providers we settled with Vision Helpdesk. They provide all the functionality of the larger Help Desk providers at an affordable cost. Their company based ("satellite") ...pricing structure for SaaS makes them far more competitive than any other Help Desk solution on the market using a staff based pricing structure. Vision Helpdesk is fully featured with affordable pricing and great client support. |
|
Nick Keefen NK Support |
Best Help Desk SoftwareWe've been using Vision Helpdesk for over a year now. As a support services company, we pay extra attention to our ticket system - that\'s our primary tool. I've had experience with all major commercial support systems in the past, shifting my choice from Kayako to Ubersmith ...and then finally to Vision Helpdesk. Besides tons of features and satellite help desk functionality, Vision has what everybody else is missing - people behind it!I have never seen customer support to match. Our setup is heavily customised for our requirements. Our old vendors were okay, but with them it was like "we want this - ok, we'll include it in our next release". With Vision Helpdesk, it's "we want this - okay, 30 minutes", and it's done!The new long-awaited version 4 is out now, and i am ecstatic about it! Keep up the good work Vision Helpdesk team. |
|
Gitesh Trivedi Dbametrix Solutions |
Excellent Top Help Desk Software with wonderful features.We used most of all opensource free help desks like osticket, trellis desk, hesk, etc. There are certain limitations of opensource ticketing system and those are not secure. Due to these reasons, we switched to Vision HelpDesk. It is excellen...t experience because Vision Helpdesk product is having nice features like SLA supported, providing good reports, unlimited agents, multi-site supported, profession looks, customization available, cost effective, constant updates. We got wonderful support from their support team and our every issue is being resolved very quickly. What else is required? I found Vision Help Desk is really excellent product comparatively with other competitors. |
Vision Helpdesk: Help Desk Software: Satellite Help Desk: ITSM Service Desk: and Live Chat Software.
Peers used Vision Helpdesk for helpdesk management and workflow management
Vision Helpdesk Competitors
Vision Helpdesk Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (18) |
| Custom Reports | Read Reviews (141) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (18) |
| Custom Reports | Read Reviews (141) |
Software Failure Risk Guidance
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Overall Risk Meter
Top Failure Risks for Vision Helpdesk
Softaculous Ltd. Profile
Company Name
Softaculous Ltd.
Company Website
https://www.visionhelpdesk.comHQ Location
2nd Floor The Hub, B Wing, Parijat Nagar Chowk, Opp. Shete Hospital, Nashik, Maharashtra 422005
Employees
11-50
Social
Financials
PRIVATE
What benefits does Vision Helpdesk offer for Social Media Management?