Vision Helpdesk Overview
This is a summary of the comprehensive capabilities and benefits of Vision Helpdesk based on over 1802 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Vision Helpdesk, Cayzu Help Desk, HaloITSM, Web+Center, Jitbit Helpdesk, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Vision Helpdesk is right for your needs? Our Cuspera AI engine can evaluate how Vision Helpdesk fits your specific business needs, industry, and context. Get your personalized assessment report today.
Vision Helpdesk supports business activities such as:
- Helpdesk Management
- Workflow Management
- Social Media Management
- Knowledge Management
- Engagement Management
Vision Helpdesk can help you with many business goals, such as Acquire Customers, Enhance Customer Relationships, Improve Internal Communications, Scale Best Practices, Enter New Markets Internationally Or Locally, etc. It can help manage these activities if you use E-Mail Chat Social Media etc. for these needs. As a solution, Vision Helpdesk's capabilities include Ticketing, Recording, Templates, etc.
Vision Helpdesk Information Technology and Services Vertical is its biggest customer base.
Reviews
"Perfect Help Desk Software for our business!From long time we have been good for switching from outlook and traditional ways to some modern help desk system, we found Vision Helpdesk best fit for our business. It parse emails into tickets and allows... our customers to reply from their email client just like they did it before. Additional we have all communication at one place and a staff portal were all staff can collaborate and solve tickets. A lot of time is saved. We are happy to recommend Vision Helpdesk, It offers nice features and at affordable price. " - Amy Devore
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Vision Helpdesk solved their Help Desk needs. Cuspera uses 1802 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using Vision Helpdesk.
Use Cases
Peers recommend Helpdesk Management , Workflow Management , Social Media Management , as the business use cases that they have been most satisfied while using Vision Helpdesk.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management |
4.84/5 ★ |
"...Vision Helpdesk also enabled us to move away from the shared mailbox realme and into the much-needed ticket system to track all emails..." Peer review by Alex S, Chief Operating Officer |
| Workflow Management with E-Mail and Chat |
4.96/5 ★ |
"...We're now able to do workflow tickets between departments...." Peer review by Liam S, IS Operations Manager |
| Social Media Management with Chat, Social Media, E-Mail and Phone Calls |
4.97/5 ★ |
"...The Form Tutor takes responsibility for the well being of students and for monitoring their social and academic progress...." Case Study Gravesend Grammar School |
| social media analytics |
4.90/5 ★ |
"...Reports & Analytics. ..." Vision Helpdesk Features |
| managing social media account |
4.90/5 ★ |
"...This software allows businesses to automate ticket workflow using rule-based criteria and centralize the recording of multiple channels of support conversations, including those taking place via emails, calls, chats, web portals and social media accounts...." Peer review |
| monitoring social media |
3.41/5 ★ |
"...The Form Tutor takes responsibility for the well being of students and for monitoring their social and academic progress...." Case Study Gravesend Grammar School |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management |
4.84/5 ★ |
"...Vision Helpdesk also enabled us to move away from the shared mailbox realme and into the much-needed ticket system to track all emails..." Peer review by Alex S, Chief Operating Officer |
|
| Workflow Management with E-Mail and Chat |
4.96/5 ★ |
"...We're now able to do workflow tickets between departments...." Peer review by Liam S, IS Operations Manager |
|
| Social Media Management with Chat, Social Media, E-Mail and Phone Calls |
4.97/5 ★ |
"...The Form Tutor takes responsibility for the well being of students and for monitoring their social and academic progress...." Case Study Gravesend Grammar School |
|
| social media analytics |
4.97/5 ★ |
| managing social media account |
4.97/5 ★ |
| monitoring social media |
4.97/5 ★ |
25+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1802 insights from peers and experts to help you assess how these Vision Helpdesk use cases fit your Help Desk needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Perfect Help Desk Software for our business!From long time we have been good for switching from outlook and traditional ways to some modern help desk system, we found Vision Helpdesk best fit for our business. It parse emails into tickets and allows our customers to reply from their email client ju...st like they did it before. Additional we have all communication at one place and a staff portal were all staff can collaborate and solve tickets. A lot of time is saved. We are happy to recommend Vision Helpdesk, It offers nice features and at affordable price. |
|
Best Help Desk SoftwareWe've been using Vision Helpdesk for over a year now. As a support services company, we pay extra attention to our ticket system - that\'s our primary tool. I've had experience with all major commercial support systems in the past, shifting my choice from Kayako to Ubersmith ...and then finally to Vision Helpdesk. Besides tons of features and satellite help desk functionality, Vision has what everybody else is missing - people behind it!I have never seen customer support to match. Our setup is heavily customised for our requirements. Our old vendors were okay, but with them it was like "we want this - ok, we'll include it in our next release". With Vision Helpdesk, it's "we want this - okay, 30 minutes", and it's done!The new long-awaited version 4 is out now, and i am ecstatic about it! Keep up the good work Vision Helpdesk team. |
|
Affordable Best Service Desk Solution with all the fruit of the big players,After piloting over 8 of the most reputable help desk providers we settled with Vision Helpdesk. They provide all the functionality of the larger Help Desk providers at an affordable cost. Their company based ("satellite") ...pricing structure for SaaS makes them far more competitive than any other Help Desk solution on the market using a staff based pricing structure. Vision Helpdesk is fully featured with affordable pricing and great client support. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Amy Devore Customer Service & Social Media Manager GoJane |
Perfect Help Desk Software for our business!From long time we have been good for switching from outlook and traditional ways to some modern help desk system, we found Vision Helpdesk best fit for our business. It parse emails into tickets and allows our customers to reply from their email client ju...st like they did it before. Additional we have all communication at one place and a staff portal were all staff can collaborate and solve tickets. A lot of time is saved. We are happy to recommend Vision Helpdesk, It offers nice features and at affordable price. |
|
Nick Keefen NK Support |
Best Help Desk SoftwareWe've been using Vision Helpdesk for over a year now. As a support services company, we pay extra attention to our ticket system - that\'s our primary tool. I've had experience with all major commercial support systems in the past, shifting my choice from Kayako to Ubersmith ...and then finally to Vision Helpdesk. Besides tons of features and satellite help desk functionality, Vision has what everybody else is missing - people behind it!I have never seen customer support to match. Our setup is heavily customised for our requirements. Our old vendors were okay, but with them it was like "we want this - ok, we'll include it in our next release". With Vision Helpdesk, it's "we want this - okay, 30 minutes", and it's done!The new long-awaited version 4 is out now, and i am ecstatic about it! Keep up the good work Vision Helpdesk team. |
|
Ryan Davis Autoexpert Consulting Group Pty Ltd |
Affordable Best Service Desk Solution with all the fruit of the big players,After piloting over 8 of the most reputable help desk providers we settled with Vision Helpdesk. They provide all the functionality of the larger Help Desk providers at an affordable cost. Their company based ("satellite") ...pricing structure for SaaS makes them far more competitive than any other Help Desk solution on the market using a staff based pricing structure. Vision Helpdesk is fully featured with affordable pricing and great client support. |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study Cynetix Group LtdRead More |
|
Case Study Startup IndiaRead More |
|
Case Study Gravesend Grammar SchoolRead More |
Frequently Asked Questions(FAQ)
for Vision Helpdesk
What is Vision Helpdesk?
What is Vision Helpdesk used for?
What are the top features of Vision Helpdesk?
Who uses Vision Helpdesk?
What are Vision Helpdesk alternatives?
Where is Vision Helpdesk located?
Popular Business Setting
for Vision Helpdesk
Top Industries
- Information Technology and Services
- Government Administration
- Mechanical or Industrial Engineering
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used Vision Helpdesk to Acquire customers and Enhance customer relationships
Vision Helpdesk Alternatives
Peer and Expert Opinion on Features
for Vision Helpdesk
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (218) |
| Recording | Read Reviews (18) |
| Templates | Read Reviews (14) |
| Alerts: popups & Notifications | Read Reviews (13) |
| Dashboard | Read Reviews (10) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (218) |
| Recording | Read Reviews (18) |
| Templates | Read Reviews (14) |
| Alerts: popups & Notifications | Read Reviews (13) |
| Dashboard | Read Reviews (10) |
IT and Other Capabilities
for Vision Helpdesk
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (103) |
| Data Export | Read Reviews (65) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (103) |
| Data Export | Read Reviews (65) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (48) |
| Email Support | Read Reviews (52) |
| 24/7 Support | Read Reviews (417) |
| Chat Support | Read Reviews (105) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (48) |
| Email Support | Read Reviews (52) |
| 24/7 Support | Read Reviews (417) |
| Chat Support | Read Reviews (105) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (18) |
| Custom Reports | Read Reviews (141) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (18) |
| Custom Reports | Read Reviews (141) |
Software Failure Risk Guidance
?for Vision Helpdesk
Overall Risk Meter
Top Failure Risks for Vision Helpdesk
Vendor Profile Details
Company Name
Vision Helpdesk
Company Website
https://www.visionhelpdesk.comHQ Location
2nd Floor The Hub, B Wing, Parijat Nagar Chowk, Opp. Shete Hospital, Nashik, Maharashtra 422005
Employees
11-50
Social
Financials
PRIVATE
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