Klaviyo Overview

Klaviyo integrates email marketing and SMS within a CRM framework tailored for consumer brands. It stands out by embedding a Customer Data Platform (CDP) to unify customer data, enabling personalized and scalable engagement strategies. This platform is particularly beneficial for teams aiming to enhance customer relationships through targeted communication. Klaviyo supports over 169,000 brands, emphasizing data-driven insights to fuel growth. A unique aspect is its AI capabilities, which provide actionable insights for marketing teams to refine their strategies. This makes Klaviyo a valuable tool for businesses seeking to deepen customer connections and drive measurable growth.

Use Cases

Customers recommend Engagement Management, Communication Management, Campaign Management, as the business use cases that they have been most satisfied with while using Klaviyo.

Other use cases:

  • Advertisement
  • Segmentation And Targeting
  • Helpdesk Management
  • Workflow Management
  • Loyalty Management
  • Contact List Management
  • Drip Marketing
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Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Klaviyo.

Other priorities:

  • Acquire Customers
  • Improve ROI
  • Increase Customer Life Time Value
  • Build Brand Awareness
  • Enter New Markets Internationally Or Locally
  • Improve Brand Engagement
  • Scale Best Practices
  • Improve Efficiency
  • Launch New Products
  • Grow Market Share
  • Improve Consistency
  • Improve Digital And Social Presence
  • Increase Average Basket Value
  • Shorten Ramp Up Time
  • Improve Stakeholder Relations
  • Improve Internal Communications
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Klaviyo Use-Cases and Business Priorities: Customer Satisfaction Data

Klaviyo works with different mediums / channels such as E-Mail. Social Media. and Facebook.

Klaviyo's features include Personalization, Templates, Micro Customer Segmenting, etc. and Klaviyo support capabilities include Email Support, AI Powered, Chat Support, etc. also Klaviyo analytics capabilities include Analytics, and Custom Reports.

Reviews

"Outstanding, simple, sleek system that is intuitive, streamlined, and effective." - Jonathan Bayme

Klaviyo, AgencyAnalytics, Yespo Оmnichannel CDP, ExpertSender, omnisend, etc., all belong to a category of solutions that help Marketing Automation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Klaviyo enables intelligent email marketing, SMS, and automation for efficient growth. Customer data is turned into hyper-personalized messages that engage people.

Popular Business Setting

for Klaviyo

Top Industries

  • Consumer Goods
  • Retail
  • Design

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Klaviyo is popular in Consumer Goods, Retail, and Design and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Klaviyo Use Cases

How can Klaviyo optimize your Engagement Management Workflow?

How does Klaviyo facilitate Communication Management?

How can Klaviyo optimize your Campaign Management Workflow?

How can Klaviyo optimize your Segmentation And Targeting Workflow?

62+ more Business Use Cases

23 buyers and buying teams have used Cuspera to assess how well Klaviyo solved their Marketing Automation needs. Cuspera uses 5837 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Marketing Automation needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Klaviyo testimonial

Jonathan Bayme

CMO & Co-Founder

Theory-11

Outstanding, simple, sleek system that is intuitive, streamlined, and effective. Testimonial By Jonathan Bayme
Klaviyo testimonial

Jordan Schau

CEO & Co-Founder

Pure Fix

Klaviyo is legit. Think: email someone a week after they buy a bike & offer them a lock… Also, their support rules. Very helpful & quick to respond to questions. Testimonial By Jordan Schau
Klaviyo testimonial

Ben LoBlue

Director of Ecommerce

Sportique

We chose Klaviyo for their easy integration, & amazing content editor, having an immediate positive impact on our branding & customer service. Testimonial By Ben LoBlue
CUSTOMERS TESTIMONIALS
Klaviyo testimonial

Jonathan Bayme

CMO & Co-Founder

Theory-11

Outstanding, simple, sleek system that is intuitive, streamlined, and effective. Testimonial By Jonathan Bayme
Klaviyo testimonial

Jordan Schau

CEO & Co-Founder

Pure Fix

Klaviyo is legit. Think: email someone a week after they buy a bike & offer them a lock… Also, their support rules. Very helpful & quick to respond to questions. Testimonial By Jordan Schau
Klaviyo testimonial

Ben LoBlue

Director of Ecommerce

Sportique

We chose Klaviyo for their easy integration, & amazing content editor, having an immediate positive impact on our branding & customer service. Testimonial By Ben LoBlue

Case Studies

Consumer Goods

CASE STUDY PrettyLitter

Klaviyo SMS helped PrettyLitter grow revenue from flows by 44% year-over-year in the first month. PrettyLitter switched both email and SMS to Klaviyo, saving 15% in time. They launched 23 new Klaviyo... flows with SMS. The unified platform solved syncing issues and improved efficiency. PrettyLitter now delivers a better customer experience with real-time data.

Non-Profit Organization Management

CASE STUDY VIA Institute on Character

Klaviyo helped VIA Institute on Character grow their email revenue share by 2.5x after switching from Listrak. VIA is a global non-profit focused on character strengths. They faced slow growth and li...mited automation with Listrak. Klaviyo enabled easier automation and better access to subscriber data. Now, 54% of their Klaviyo-attributed revenue comes from automated flows in 2024. The switch allowed VIA to scale and evolve quickly.

Food & Beverages

CASE STUDY Buoy

Klaviyo B2C CRM helped Buoy grow SMS revenue by over 5x year-over-year. Buoy used Klaviyo’s Meta and TikTok integrations to drive traffic and grow their subscriber list. They switched to Klaviyo SMS ...after struggling with separate email and SMS platforms. With Klaviyo, Buoy saw 178% year-over-year growth in attributed revenue and 104% growth in SMS revenue per recipient. The unified platform and personalized strategy transformed their business results.

Consumer Goods

CASE STUDY Patrick Ta Beauty

Klaviyo B2C CRM helped Patrick Ta Beauty grow their BFCM revenue. The brand used email and SMS marketing to reach more customers. They achieved 175% year-over-year growth in ecommerce revenue during ...BFCM. Klaviyo-attributed revenue grew 8x year-over-year. SMS revenue grew 4x year-over-year. Patrick Ta Beauty sent more messages without increasing unsubscribes.

Health, Wellness and Fitness

CASE STUDY Tatcha

Klaviyo email and SMS marketing helped Tatcha grow direct-to-consumer revenue by 20% during their New Year Fukubukuro promotion. Tatcha used Klaviyo to create a seamless experience across channels. 4...7% of ecommerce revenue during the promotion came from Klaviyo. Flow revenue grew 70% year over year. Tatcha is a luxury beauty and skincare brand that sells online and through major retailers.

Consumer Goods

CASE STUDY Caitlyn Minimalist

Klaviyo B2C CRM helped Caitlyn Minimalist grow email and SMS revenue by 144% year over year. The jewelry brand faced challenges with email control and customer communication as they scaled. Klaviyo e...nabled them to centralize customer data and automate marketing. They saw 51% growth in ecommerce revenue and over 80% growth in their email and SMS lists in 12 months. The solution improved customer experience and supported rapid business growth.

Frequently Asked Questions(FAQ)

for Klaviyo

What is Klaviyo?

Klaviyo is a Marketing and E-mail Automation software for online / e-commerce businesses, (entrepreneurs, marketers, brand managers, product managers, digital marketers), to grow their sales. It can be used by businesses of any size, ranging from start-ups to large enterprises.

The software helps the business owner understand the customer better by building customer profiles, segmenting them, analyzing them and engaging with them effectively using various campaigns such as call, email and social media, with a data-driven analytical approach.

Some salient features include One-click integrations, ROI-based reporting, E-mail Personalization, profiles segmentation, customer analytics, pre-built autoresponders, Facebook advertising, website tracking, dynamic data blocks, product recommendations, custom activity fields, drag-and-drop email design, smart sending, responsive e-mail templates, E-mail newsletters, automated list imports, real-time tracking of e-mail campaigns and AB Testing to optimize.

What is Klaviyo used for?

Klaviyo is a Marketing Automation Software mainly used by its customers to Increase Sales & Revenue and Enhance Customer Relationships by Engagement Management, Communication Management and Campaign Management .

What are the top features of Klaviyo?

Personalization, Templates and Micro customer segmenting are some of the top features of Klaviyo.

Who uses Klaviyo?

Klaviyo is used by Consumer Goods, Retail and Design among other industries.

What are Klaviyo alternatives?

AgencyAnalytics, Yespo Оmnichannel CDP, ExpertSender and Omnisend are popular alternatives for Klaviyo.

Where is Klaviyo located?

Klaviyo is headquartered at 225, Franklin St, Boston, MA 02110.
lightning

Peers used Klaviyo for engagement management and communication management

Klaviyo Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.95/5

Read Reviews (43)
Analytics

4.02/5

Read Reviews (315)
Custom Reports

3.62/5

Read Reviews (837)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.95/5

Read Reviews (43)
Analytics

4.02/5

Read Reviews (315)
Custom Reports

3.62/5

Read Reviews (837)

Software Failure Risk Guidance

?

for Klaviyo

Overall Risk Meter

Low Medium High

Top Failure Risks for Klaviyo

Klaviyo, Inc News

Financial

Klaviyo Announces First Quarter 2025 Financial Results - Yahoo Finance

Klaviyo reported first quarter 2025 revenue of $280 million, up 33% year-over-year. The company launched Klaviyo B2C CRM, introducing new Marketing Analytics and Customer Hub products. Klaviyo expanded its customer base and highlighted its AI-powered platform for multi-channel marketing automation and analytics tailored to consumer brands.

Financial

Klaviyo to Announce Fourth Quarter and Full Year 2024 Results on February 19 , 2025

Klaviyo will announce its fourth quarter and full year 2024 financial results on February 19, 2025.

Awards

Best Marketing Automation Tool (2025): Klaviyo's Marketing Automation Platform Recognized by Consumer365 - The Manila Times

Klaviyo's marketing automation platform was named the best marketing automation tool for 2025 by Consumer365, as reported by The Manila Times.

Awards

Best AI Marketing Tool (2025): Klaviyo Recognized as Top AI Marketing Software by Consumer365 - The Manila Times

Klaviyo is recognized as the top AI marketing software by Consumer365 in 2025.

Klaviyo, Inc Profile

Company Name

Klaviyo, Inc

Company Website

https://www.klaviyo.com/

Year Founded

2012

HQ Location

225, Franklin St, Boston, MA 02110

Employees

1001-5000

Social

Financials

SERIES D