Google Forms Overview
This is a summary of the comprehensive capabilities and benefits of Google Forms based on over 31459 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Google Forms, SurveyMonkey, Alchemer Enterprise Feedback Management Platform, Zoho Survey, Qualtrics CoreXM, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Google Forms is right for your needs? Our Cuspera AI engine can evaluate how Google Forms fits your specific business needs, industry, and context. Get your personalized assessment report today.
Google Forms supports business activities such as:
- Collecting Feedback
- Collaboration
- Content Management
- Sales Document Management
- Communication Management
Google Forms can help you with many business goals, such as Acquire Customers, Improve Customer Satisfaction, Improve Employee Experience, Improve Product Experience, Increase Sales & Revenue, etc. As a solution, Google Forms's capabilities include Embedded Survey Forms, Survey Themes Library, Personalization, etc.
Google Forms Education Vertical is its biggest customer base.
Reviews
"Using Google Forms to collect content from our customers saved me hours of work. I simply set up a questionnaire, sent it to our customers, and saw the responses show up in real-time in a single spreadsheet. " - Justin Hiltz
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Google Forms solved their Customer Feedback Management needs. Cuspera uses 31459 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Business Priorities
Acquire Customers and Improve Customer Satisfaction are the most popular business priorities peers achieved using Google Forms.
Use Cases
Peers recommend Collecting Feedback , Collaboration , Content Management , as the business use cases that they have been most satisfied while using Google Forms.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Collecting Feedback |
4.91/5 ★ |
"...It helps us in carrying out marketing research and surveys of clients of our clubs network...." Peer review by Camilla L., Coach & Entreprenör, Sports |
| Measuring CSAT |
4.97/5 ★ |
"...You also need to take into account longitudinal data -- how customers' satisfaction scores change over time...." How to Measure Customer Satisfaction in 5 Simple Steps |
| measuring net promoter score |
4.79/5 ★ |
"...(I use to run anonymous surveys with Scrum teams after each Sprint Review, asking for the perceived value created during the recent Sprint, the state of technical debt, the employer NPS, and finally, the personal sentiment: are you happy, or are you looking for a new job?)A subset of the anonymous survey is the Team Radar...." Remote Agile (Part 5): Retrospectives |
| Collaboration |
4.78/5 ★ |
"...I can also make surveys with my team, thanks to its collaboration function...." Peer review by Maggie M., Web Content Manager, Retail |
| Content Management |
4.53/5 ★ |
"...If the document is "shared" with the owner I can directly communicate with him/her via chat and we can modify together the documents according to his/her needs...." Peer review by Gaia B, Traduttore |
| content sharing |
4.57/5 ★ |
"...My favorite part is how simple it is to share the link and filter through responses quickly in a google sheet...." Peer review by Colin M, Student Consultant, Non-Profit Organization Management |
| content curation |
3.67/5 ★ |
"...Love the fact that you can preview then edit the content...." Peer review by Micha M., Dental Office Manager, Health, Wellness and Fitness |
| content publishing |
4.57/5 ★ |
"...Within the functions that I fulfill as a Community Manager, I must recognize the extraordinary value of Google Forms, since I can permanently conduct surveys on the quality of the content I publish, taking as a starting point the comments, the photographs, the elements of research and even , the colors that I use when editing my advertisements...." Peer review by Wulliams Castellano |
| PEER EXPERIENCES | |
|---|---|
| Collecting Feedback |
4.91/5 ★ |
"...It helps us in carrying out marketing research and surveys of clients of our clubs network...." Peer review by Camilla L., Coach & Entreprenör, Sports |
|
| Measuring CSAT |
4.91/5 ★ |
| measuring net promoter score |
4.91/5 ★ |
| Collaboration |
4.78/5 ★ |
"...I can also make surveys with my team, thanks to its collaboration function...." Peer review by Maggie M., Web Content Manager, Retail |
|
| Content Management |
4.53/5 ★ |
"...If the document is "shared" with the owner I can directly communicate with him/her via chat and we can modify together the documents according to his/her needs...." Peer review by Gaia B, Traduttore |
|
| content sharing |
4.53/5 ★ |
| content curation |
4.53/5 ★ |
| content publishing |
4.53/5 ★ |
58+ more Business Use Cases
Our AI advisor, Wyz, harnessed 31459 insights from peers and experts to help you assess how these Google Forms use cases fit your Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Using Google Forms to collect content from our customers saved me hours of work. I simply set up a questionnaire, sent it to our customers, and saw the responses show up in real-time in a single spreadsheet. Testimonial By Justin Hiltz |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Justin Hiltz Johnny Cupcakes |
Using Google Forms to collect content from our customers saved me hours of work. I simply set up a questionnaire, sent it to our customers, and saw the responses show up in real-time in a single spreadsheet. Testimonial By Justin Hiltz |
Frequently Asked Questions(FAQ)
for Google Forms
What is Google Forms?
What is Google Forms used for?
What are the top features of Google Forms?
Who uses Google Forms?
What are Google Forms alternatives?
Where is Google Forms located?
Popular Business Setting
for Google Forms
Top Industries
- Education
- Computer Software
- Information Technology and Services
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used Google Forms to Acquire customers and Improve customer satisfaction
Google Forms Alternatives
Peer and Expert Opinion on Features
for Google Forms
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (7157) |
| Survey themes library | Read Reviews (990) |
| Personalization | Read Reviews (979) |
| Gamification | Read Reviews (438) |
| Contests/quizes | Read Reviews (423) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (7157) |
| Survey themes library | Read Reviews (990) |
| Personalization | Read Reviews (979) |
| Gamification | Read Reviews (438) |
| Contests/quizes | Read Reviews (423) |
IT and Other Capabilities
for Google Forms
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (3061) |
| Data Export | Read Reviews (2268) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (3061) |
| Data Export | Read Reviews (2268) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (71) |
| Phone Support | Read Reviews (53) |
| Chat Support | Read Reviews (86) |
| 24/7 Support | Read Reviews (2184) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (71) |
| Phone Support | Read Reviews (53) |
| Chat Support | Read Reviews (86) |
| 24/7 Support | Read Reviews (2184) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (18) |
| Analytics | Read Reviews (892) |
| Custom Reports | Read Reviews (5966) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (18) |
| Analytics | Read Reviews (892) |
| Custom Reports | Read Reviews (5966) |
Software Failure Risk Guidance
?for Google Forms
Overall Risk Meter
Top Failure Risks for Google Forms
Vendor Profile Details
Company Name
Company Website
https://about.google/HQ Location
1600 Amphitheatre Parkway, Mountain View, CA 94043, US
Employees
10,001+
Social
Financials
SERIES A
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