Google Forms Overview

Google Forms lets users create online forms and surveys with various question types. Results can be analyzed in real-time on any device.

Use Cases

Customers recommend Collecting Feedback, Collaboration, Content Management, as the business use cases that they have been most satisfied with while using Google Forms.

Other use cases:

  • Sales Document Management
  • Communication Management
  • Engaging Conversational Surveys
  • Social Media Management
  • Market Research
  • Automated Workflows
  • Training & Onboarding
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Business Priorities

Acquire Customers and Improve Customer Satisfaction are the most popular business priorities that customers and associates have achieved using Google Forms.

Other priorities:

  • Improve Employee Experience
  • Improve Product Experience
  • Increase Sales & Revenue
  • Improve Efficiency
  • Improve Digital And Social Presence
  • Establish Thought Leadership
  • Scale Best Practices
  • Enter New Markets Internationally Or Locally
  • Grow Market Share
  • Build Brand Awareness
  • Improve Stakeholder Relations
  • Improve ROI
  • Improve Brand Engagement
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Google Forms Use-Cases and Business Priorities: Customer Satisfaction Data

Google Forms's features include Embedded Survey Forms, Survey Themes Library, Personalization, etc. and Google Forms support capabilities include Email Support, Phone Support, Chat Support, etc. also Google Forms analytics capabilities include Analytics, and Custom Reports.

Reviews

"Using Google Forms to collect content from our customers saved me hours of work. I simply set up a questionnaire, sent it to our customers, and saw the responses show up in real-time in a single spreadsheet." - Justin Hiltz

Google Forms, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Google Forms

Top Industries

  • Education
  • Computer Software
  • Information Technology and Services

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Google Forms is popular in Education, Computer Software, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Google Forms Use Cases

What benefits does Google Forms offer for Collecting Feedback?

Why is Google Forms the best choice for Collaboration?

What makes Google Forms ideal for Content Management?

How efficiently Does Google Forms manage your Sales Document Management?

How efficiently Does Google Forms manage your Communication Management?

58+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Google Forms solved their Customer Feedback Management needs. Cuspera uses 31459 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Google Forms testimonial

Justin Hiltz

Johnny Cupcakes

Using Google Forms to collect content from our customers saved me hours of work. I simply set up a questionnaire, sent it to our customers, and saw the responses show up in real-time in a single spreadsheet. Testimonial By Justin Hiltz
CUSTOMERS TESTIMONIALS
Google Forms testimonial

Justin Hiltz

Johnny Cupcakes

Using Google Forms to collect content from our customers saved me hours of work. I simply set up a questionnaire, sent it to our customers, and saw the responses show up in real-time in a single spreadsheet. Testimonial By Justin Hiltz

Case Studies

Financial Services

CASE STUDY Millennium bcp

Google Cloud helped Millennium bcp transform its digital banking and personal loan strategy. The bank used BigQuery, Google Analytics 4, and Firebase to analyze customer data and create predictive mo...dels. This led to highly targeted, personalized campaigns. BigQuery-powered audiences achieved a 2.6x higher conversion rate and 2.4x more conversions in owned media. Paid media conversion volume doubled, conversion rates were 1.9x higher, and cost per acquisition dropped by 36%. Millennium bcp now delivers more efficient, data-driven customer experiences.

Retail

CASE STUDY Super-Pharm

Google Cloud Vertex AI helped Super-Pharm improve demand forecasting for its ecommerce site. The company increased inventory accuracy from 50% to 90%. Demand forecasting became 10 times more efficien...t. Super-Pharm optimized its on-site customer journey and modernized IT infrastructure. The solution reduced manual work and improved customer satisfaction.

Retail

CASE STUDY Best Buy

Vertex AI from Google Cloud helped Best Buy bring in-store experiences online. Best Buy used generative AI to create a human-like shopping assistant and summarize thousands of product reviews. The co...mpany automated processes, speeding up production cycles and cutting costs. Best Buy developed product Q&As at a much lower cost. These AI solutions increased customer trust, satisfaction, and revenue.

Information Technology and Services

CASE STUDY Box

Box used Gemini and Vertex AI from Google Cloud to automate metadata extraction. The new AI-driven feature helps Box customers pull data from large documents quickly. This cuts search and extraction ...time from hours to seconds. The solution removes manual work and speeds up business workflows. Box can now handle many document types, including handwritten and unstructured content.

Video

How To Create Google Form - 2024 | Complete Tutorial

Video Thumbnail

Frequently Asked Questions(FAQ)

for Google Forms

What is Google Forms?

Google Forms is a Free online Survey software that allows collecting information from users through surveys and are automatically entered into a spreadsheet. It creates a new survey from a variety of pre-made themes and edit it with others at the same time. It helps to enhance customer relationships, improve internal communications and acquire customers.

It creates a form as easily as creating a document, share forms with an email, a link, or a website, and connect with customers to gain valuable insights. Its real-time collaboration helps to create the form faster and analyses the results together without having to send around multiple versions of the file.

Key features of Google forms are custom forms, drag-and-drop, customize values, reorder questions, add images, videos, and custom logic, real-time response information, automatic summaries and more.

What is Google Forms used for?

Google Forms is a Customer Feedback Management Software mainly used by its customers to Acquire Customers and Improve Customer Satisfaction by Collecting Feedback, Collaboration and Content Management .

What are the top features of Google Forms?

Embedded survey forms, Survey themes library and Personalization are some of the top features of Google Forms.

Who uses Google Forms?

Google Forms is used by Education, Computer Software and Information Technology And Services among other industries.

What are Google Forms alternatives?

SmileBack, SurveyMethods, Medallia Agent Connect and Zenloop are popular alternatives for Google Forms.

Where is Google Forms located?

Google Forms is headquartered at 1600 Amphitheatre Parkway, Mountain View, CA 94043, US.
lightning

Peers used Google Forms for Collecting feedback and collaboration

Google Forms Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.50/5 ★

Read Reviews (18)
Analytics

3.88/5 ★

Read Reviews (892)
Custom Reports

3.23/5 ★

Read Reviews (5966)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.50/5 ★

Read Reviews (18)
Analytics

3.88/5 ★

Read Reviews (892)
Custom Reports

3.23/5 ★

Read Reviews (5966)

Software Failure Risk Guidance

?

for Google Forms

Overall Risk Meter

Low Medium High

Top Failure Risks for Google Forms

Google LLC News

Partnership

Google Gemini and GitHub are teaming up for AI - powered coding

Google has partnered with GitHub to integrate its open-source AI agent, Gemini CLI, into GitHub Actions. This collaboration allows Gemini CLI to function as an autonomous agent and collaborator within GitHub repositories, offering features like auto-labeling, prioritizing issues, and providing instant feedback. The tool is available in beta, with different request quotas for various account types.

Product

Google August security patches include a fix for these two Qualcomm flaws update right now

Google has released security patches addressing two high-severity vulnerabilities in Qualcomm's technology, specifically affecting the Adreno GPU. These flaws, tracked as CVE-2025-21479 and CVE-2025-27038, were exploited in targeted attacks. Qualcomm had provided patches to OEMs in May, and these vulnerabilities have been added to CISA's catalog of actively exploited vulnerabilities.

Company

WinZO disputes Google CCI proposal on Play Store rules

WinZO, a real-money gaming platform, has raised objections to Google's proposal to the Competition Commission of India (CCI) regarding Play Store rules. WinZO argues that Google's proposal fails to address anti-competitive concerns, such as inflated user acquisition costs and restrictive app access. Google proposes allowing certified real-money games on the Play Store and Google Ads, with implementation timelines set if approved.

Product

Google to roll out ads in AI Overviews in India later this year

Google will introduce ads in its AI Overviews in India later this year, expanding its AI-powered marketing tools. This move, announced at the Google Marketing Live India event, follows successful testing in the US. The ads will appear in AI-generated summaries on Google Search, offering brands new engagement opportunities. Additionally, Google is launching the "Generated for You" feature in Product Studio to enhance product marketing.

Google LLC Profile

Company Name

Google LLC

Company Website

https://about.google/

HQ Location

1600 Amphitheatre Parkway, Mountain View, CA 94043, US

Employees

10,001+

Social

Financials

SERIES A