Google Forms Overview

Google Forms lets users create online forms and surveys with various question types. Results can be analyzed in real-time on any device.

Use Cases

Customers recommend Collecting Feedback, Collaboration, Content Management, as the business use cases that they have been most satisfied with while using Google Forms.

Other use cases:

  • Sales Document Management
  • Communication Management
  • Engaging Conversational Surveys
  • Social Media Management
  • Market Research
  • Automated Workflows
  • Training & Onboarding
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Business Priorities

Acquire Customers and Improve Customer Satisfaction are the most popular business priorities that customers and associates have achieved using Google Forms.

Other priorities:

  • Improve Employee Experience
  • Improve Product Experience
  • Increase Sales & Revenue
  • Improve Efficiency
  • Improve Digital And Social Presence
  • Establish Thought Leadership
  • Scale Best Practices
  • Enter New Markets Internationally Or Locally
  • Grow Market Share
  • Build Brand Awareness
  • Improve Stakeholder Relations
  • Improve ROI
  • Improve Brand Engagement
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Google Forms Use-Cases and Business Priorities: Customer Satisfaction Data

Google Forms's features include Embedded Survey Forms, Survey Themes Library, Personalization, etc. and Google Forms support capabilities include Email Support, Phone Support, Chat Support, etc. also Google Forms analytics capabilities include Analytics, and Custom Reports.

Reviews

"Using Google Forms to collect content from our customers saved me hours of work. I simply set up a questionnaire, sent it to our customers, and saw the responses show up in real-time in a single spreadsheet." - Justin Hiltz

Peer review evidence (same sources as the product rating summary)

"...It s how I get feedback from clients and email subscribers in my businesss...." Peer review by Mariah L, Owner/Operator
"...Creating survey forms Ease of collaboration Can be used on a mobile device interface...." Peer review by Esther M, Research Assistant
"...Google forms gives users the option to create, write, edit and comment on shared documents...." Peer review by Tsahi T, Co-Founder and COO, Marketing and Advertising

Google Forms, Zenloop, Listen360 Customer Engagement Platform, Simplesat, Delighted platform, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Google Forms

Top Industries

  • Education
  • Computer Software
  • Information Technology and Services

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Google Forms is popular in Education, Computer Software, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.

Google Forms Customer wins, Customer success stories, Case studies

What benefits does Google Forms offer for Collecting Feedback?

How does Google Forms facilitate Collaboration?

What makes Google Forms ideal for Content Management?

How does Google Forms address your Sales Document Management Challenges?

How does Google Forms facilitate Communication Management?

11 buyers and buying teams have used Cuspera to assess how well Google Forms solved their Customer Feedback Management needs. Cuspera uses 31459 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

CUSTOMERS TESTIMONIALS
Google Forms testimonial

Justin Hiltz

Johnny Cupcakes

Using Google Forms to collect content from our customers saved me hours of work. I simply set up a questionnaire, sent it to our customers, and saw the responses show up in real-time in a single spreadsheet. Testimonial By Justin Hiltz
CUSTOMERS TESTIMONIALS
Google Forms testimonial

Justin Hiltz

Johnny Cupcakes

Using Google Forms to collect content from our customers saved me hours of work. I simply set up a questionnaire, sent it to our customers, and saw the responses show up in real-time in a single spreadsheet. Testimonial By Justin Hiltz
 

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Globo - Media Production - Very Large

Rio de Janeiro, Brazil

Globo used Google Cloud to modernize its media production. Cloud migration enabled Globo to run complex projects at lower costs and decentralize operations. The company hosted over 50 live events in ...2021 using cloud-based Live Production. Automation with Vision AI and Video AI streamlined metadata extraction and reduced manual work. Security and scalability improved, letting Globo handle more productions with fewer resources.

 

Carousell - Retail - Medium

Singapore, Singapore

Carousell used Google Cloud's Gemini and Vertex AI to boost seller listings by 20%. The new AI-driven "List with AI" feature cut median listing time to under two minutes. Migrating to C3D Compute Eng...ine eliminated on-call workload for compute clusters and reduced costs by 10%. Carousell automated 90% of translation needs with Gemini API, removing subscription costs. AI-powered tools also streamlined HR queries, freeing staff for higher-value work.

 

Cronos Labs - Information Technology And Services - Small

Hong Kong, Hong Kong

Cronos Labs migrated its blockchain infrastructure to Google Cloud. This cut instance creation time from eight hours to two. The team now scales resources up or down to save costs and meet user deman...d. Google Cloud's unified tech stack improved the developer experience. Using BigQuery, Cronos Labs analyzes both on-chain and off-chain data for better user insights. The move supports a more secure and innovative decentralized application environment.

How To Create Google Form - 2024 | Complete Tutorial

Video Thumbnail

Frequently Asked Questions (FAQ)

What buyers ask before choosing Google Forms

What is Google Forms?

Google Forms is a Free online Survey software that allows collecting information from users through surveys and are automatically entered into a spreadsheet. It creates a new survey from a variety of pre-made themes and edit it with others at the same time. It helps to enhance customer relationships, improve internal communications and acquire customers.

It creates a form as easily as creating a document, share forms with an email, a link, or a website, and connect with customers to gain valuable insights. Its real-time collaboration helps to create the form faster and analyses the results together without having to send around multiple versions of the file.

Key features of Google forms are custom forms, drag-and-drop, customize values, reorder questions, add images, videos, and custom logic, real-time response information, automatic summaries and more.

What is Google Forms used for?

Google Forms is a Customer Feedback Management Software mainly used by its customers to Acquire Customers and Improve Customer Satisfaction by Collecting Feedback, Collaboration and Content Management .

What are the top features of Google Forms?

Embedded survey forms, Survey themes library and Personalization are some of the top features of Google Forms.

Who uses Google Forms?

Google Forms is used by Education, Computer Software and Information Technology And Services among other industries.

What are Google Forms alternatives?

Zenloop, Listen360 Customer Engagement Platform, Simplesat and Delighted Platform are popular alternatives for Google Forms.

Where is Google Forms located?

Google Forms is headquartered at 1600 Amphitheatre Parkway, Mountain View, CA 94043, US.
lightning

Peers used Google Forms for Collecting feedback and collaboration

Google Forms Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.50/5

Read Reviews (18)
Analytics

3.88/5

Read Reviews (892)
Custom Reports

3.23/5

Read Reviews (5966)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.50/5

Read Reviews (18)
Analytics

3.88/5

Read Reviews (892)
Custom Reports

3.23/5

Read Reviews (5966)

Software Failure Risk Guidance

?

for Google Forms

Overall Risk Meter

Low Medium High

Top Failure Risks for Google Forms

Google LLC News

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Google LLC Profile

Company Name

Google LLC

Company Website

https://about.google/

HQ Location

1600 Amphitheatre Parkway, Mountain View, CA 94043, US

Employees

10,001+

Social

Financials

SERIES A