Google Forms Overview

Google Forms is a Free online Survey software that allows collecting information from users through surveys and are automatically entered into a spreadsheet. It creates a new survey from a variety of pre-made themes and edit it with others at the same time. It helps to enhance customer relationships, improve internal communications and acquire customers.

It creates a form as easily as creating a document, share forms with an email, a link, or a website, and connect with customers to gain valuable insights. Its real-time collaboration helps to create the form faster and analyses the results together without having to send around multiple versions of the file.

Key features of Google forms are custom forms, drag-and-drop, customize values, reorder questions, add images, videos, and custom logic, real-time response information, automatic summaries and more.

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well Google Forms solved their Customer Feedback Management needs. Cuspera uses 31459 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Business Priorities

Acquire Customers and Improve Customer Satisfaction are the most popular business priorities peers achieved using Google Forms.

Other priorities:

  • Improve Employee Experience
  • Improve Product Experience
  • Increase Sales & Revenue
  • Improve Efficiency
  • Improve Digital And Social Presence
  • Establish Thought Leadership
  • Scale Best Practices
  • Enter New Markets Internationally Or Locally
  • Grow Market Share
  • Build Brand Awareness
  • Improve Stakeholder Relations
  • Improve ROI
  • Improve Brand Engagement
See all business priorities See less business priorities

Use Cases

Peers recommend Collecting Feedback , Collaboration , Content Management , as the business use cases that they have been most satisfied while using Google Forms.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Collecting Feedback

4.91/5

Read Reviews (935)

"...It s how I get feedback from clients and email subscribers in my businesss...."
Measuring CSAT

4.97/5

Read Reviews (55)

"...From using forms to gauge client satisfaction on specific product releases in an email blast to interpersonal company opinions for office related items, we use google forms extensively to quickly and succinctly gauge interest and performance...."
measuring net promoter score

4.79/5

Read Reviews (11)

"...there are a variety of use cases for our surveying needs, including net promoter score and client satisfaction...."
Collaboration

4.78/5

Read Reviews (635)

"...I love the benefit of collaborating with other people on questions to ask the team...."
Content Management

4.53/5

Read Reviews (376)

"...Google forms allows u do create survey quick, share links to the surveys instead of printing and physically distributing surveys on paper...."
content sharing

4.57/5

Read Reviews (352)

"...If the document is "shared" with the owner I can directly communicate with him/her via chat and we can modify together the documents according to his/her needs...."
content curation

3.67/5

Read Reviews (15)

"...It's also very intuitive to create content with Forms, and we have used it for the last three large meetings we held without any complaints from participants. ...."
content publishing

4.57/5

Read Reviews (6)

"...I also use Google Forms and social media surveys to ask my audience how they like my published content and..."
PEER EXPERIENCES
Collecting Feedback

4.91/5

Read Reviews (935)

"...It s how I get feedback from clients and email subscribers in my businesss...." Peer review by Mariah L, Owner/Operator
Measuring CSAT

4.91/5

Read Reviews (55)

measuring net promoter score

4.91/5

Read Reviews (11)

Collaboration

4.78/5

Read Reviews (635)

"...I love the benefit of collaborating with other people on questions to ask the team...." Peer review by Brittney F, Digital Marketing Specialist, Apparel & Fashion
Content Management

4.53/5

Read Reviews (376)

"...Google forms allows u do create survey quick, share links to the surveys instead of printing and physically distributing surveys on paper...." Peer review by Emmanuel K, Lab Supervisor
content sharing

4.53/5

Read Reviews (352)

content curation

4.53/5

Read Reviews (15)

content publishing

4.53/5

Read Reviews (6)

58+ more Business Use Cases

Our AI advisor, Wyz, harnessed 31459 insights from peers and experts to help you assess how these Google Forms use cases fit your Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Justin Hiltz

Johnny Cupcakes

Using Google Forms to collect content from our customers saved me hours of work. I simply set up a questionnaire, sent it to our customers, and saw the responses show up in real-time in a single spreadsheet. Testimonial By Justin Hiltz
CUSTOMERS TESTIMONIALS

Justin Hiltz

Johnny Cupcakes

Using Google Forms to collect content from our customers saved me hours of work. I simply set up a questionnaire, sent it to our customers, and saw the responses show up in real-time in a single spreadsheet. Testimonial By Justin Hiltz

Popular Business Setting

for Google Forms

Top Industries

  • Education
  • Computer Software
  • Information Technology and Services

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used Google Forms to Acquire customers and Improve customer satisfaction

Peer and Expert Opinion on Features

for Google Forms

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.29/5

Read Reviews (7157)
Survey themes library

2.98/5

Read Reviews (990)
Personalization

3.51/5

Read Reviews (979)
Gamification

4.13/5

Read Reviews (438)
Contests/quizes

4.17/5

Read Reviews (423)
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.29/5

Read Reviews (7157)
Survey themes library

2.98/5

Read Reviews (990)
Personalization

3.51/5

Read Reviews (979)
Gamification

4.13/5

Read Reviews (438)
Contests/quizes

4.17/5

Read Reviews (423)

IT and Other Capabilities

for Google Forms

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.82/5

Read Reviews (3061)
Data Export

3.71/5

Read Reviews (2268)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.82/5

Read Reviews (3061)
Data Export

3.71/5

Read Reviews (2268)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.52/5

Read Reviews (71)
Phone Support

4.47/5

Read Reviews (53)
Chat Support

4.41/5

Read Reviews (86)
24/7 Support

3.48/5

Read Reviews (2184)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.52/5

Read Reviews (71)
Phone Support

4.47/5

Read Reviews (53)
Chat Support

4.41/5

Read Reviews (86)
24/7 Support

3.48/5

Read Reviews (2184)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.50/5

Read Reviews (18)
Analytics

3.88/5

Read Reviews (892)
Custom Reports

3.23/5

Read Reviews (5966)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.50/5

Read Reviews (18)
Analytics

3.88/5

Read Reviews (892)
Custom Reports

3.23/5

Read Reviews (5966)

Software Failure Risk Guidance

?

for Google Forms

Overall Risk Meter

Low Medium High

Top Failure Risks for Google Forms

Vendor Profile Details

Company Name

Google

HQ Location

1600 Amphitheatre Parkway, Mountain View, CA 94043, US

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