Google Forms Overview

Google Forms lets users create online forms and surveys with various question types. Results can be analyzed in real-time on any device.

Use Cases

Customers recommend Collecting Feedback, Collaboration, Content Management, as the business use cases that they have been most satisfied with while using Google Forms.

Other use cases:

  • Sales Document Management
  • Communication Management
  • Engaging Conversational Surveys
  • Social Media Management
  • Market Research
  • Automated Workflows
  • Training & Onboarding
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Business Priorities

Acquire Customers and Improve Customer Satisfaction are the most popular business priorities that customers and associates have achieved using Google Forms.

Other priorities:

  • Improve Employee Experience
  • Improve Product Experience
  • Increase Sales & Revenue
  • Improve Efficiency
  • Improve Digital And Social Presence
  • Establish Thought Leadership
  • Scale Best Practices
  • Enter New Markets Internationally Or Locally
  • Grow Market Share
  • Build Brand Awareness
  • Improve Stakeholder Relations
  • Improve ROI
  • Improve Brand Engagement
See all business priorities See less business priorities

Google Forms Use-Cases and Business Priorities: Customer Satisfaction Data

Google Forms's features include Embedded Survey Forms, Survey Themes Library, Personalization, etc. and Google Forms support capabilities include Email Support, Phone Support, Chat Support, etc. also Google Forms analytics capabilities include Analytics, and Custom Reports.

Reviews

"Using Google Forms to collect content from our customers saved me hours of work. I simply set up a questionnaire, sent it to our customers, and saw the responses show up in real-time in a single spreadsheet." - Justin Hiltz

Peer review evidence (same sources as the product rating summary)

"...I can also send my survey to other clients in a few steps and with verified Google accounts...." Peer review by Patricia J, Administrative Assistant
"...It allows me to collaborate with individuals who commute are out of state and just a chair away from me...." Peer review by Wiktoria D, Health System Management Student Council , Hospitality
"...Google form link shortened and shared via email or whatsapp...." Peer review by Aijaz Ahmad Z., Assistant Professor, Construction

Google Forms, Zenloop, Listen360 Customer Engagement Platform, Simplesat, Delighted platform, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Google Forms

Top Industries

  • Education
  • Computer Software
  • Information Technology and Services

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Google Forms is popular in Education, Computer Software, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.

Google Forms Customer wins, Customer success stories, Case studies

Why is Google Forms the best choice for Collecting Feedback?

What makes Google Forms ideal for Collaboration?

What solutions does Google Forms provide for Content Management?

What makes Google Forms ideal for Sales Document Management?

What benefits does Google Forms offer for Communication Management?

11 buyers and buying teams have used Cuspera to assess how well Google Forms solved their Customer Feedback Management needs. Cuspera uses 31459 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

CUSTOMERS TESTIMONIALS
Google Forms testimonial

Justin Hiltz

Johnny Cupcakes

Using Google Forms to collect content from our customers saved me hours of work. I simply set up a questionnaire, sent it to our customers, and saw the responses show up in real-time in a single spreadsheet. Testimonial By Justin Hiltz
CUSTOMERS TESTIMONIALS
Google Forms testimonial

Justin Hiltz

Johnny Cupcakes

Using Google Forms to collect content from our customers saved me hours of work. I simply set up a questionnaire, sent it to our customers, and saw the responses show up in real-time in a single spreadsheet. Testimonial By Justin Hiltz
 

PSECU - Financial Services - Medium

Pa. credit union to offer Google Gemini-based bot to members

Harrisburg, USA

PSECU, a credit union in Harrisburg, Pennsylvania, is adopting Google Gemini to enhance its digital banking services. The integration will offer members personalized financial guidance and a conversa...tional banking interface, allowing for seamless financial management. This move positions PSECU as an early adopter of AI-driven financial solutions, aiming to improve customer engagement and decision-making.

Read on →
 

Springshot - Aviation Software - Medium

Springshot says Google’s $10m Spirit deal could include its trade secrets

San Francisco, USA

Google won a $10 million bid for Spirit Airlines' data, which includes operational records potentially containing Springshot's proprietary information. Springshot objects, citing ownership of data ge...nerated by its software, and seeks a court review to exclude its intellectual property. The sale, contested by other parties, awaits court approval.

Read on →
 

Google Begins External TPU Sales, But Still Prioritizes Cutting-Edge ...

Google has started selling its TPU systems externally, delivering them to customer data centers and recognizing revenue for the first time. The company prioritizes AGI development while expanding TPU... installations at customer sites. Google's TPU strategy involves balancing internal and external sales to support AGI research and cloud services.

Read on →
 

Globo - Media Production - Very Large

Rio de Janeiro, Brazil

Globo used Google Cloud to modernize its media production. Cloud migration enabled Globo to run complex projects at lower costs and decentralize operations. The company hosted over 50 live events in ...2021 using cloud-based Live Production. Automation with Vision AI and Video AI streamlined metadata extraction and reduced manual work. Security and scalability improved, letting Globo handle more productions with fewer resources.

 

Carousell - Retail - Medium

Singapore, Singapore

Carousell used Google Cloud's Gemini and Vertex AI to boost seller listings by 20%. The new AI-driven "List with AI" feature cut median listing time to under two minutes. Migrating to C3D Compute Eng...ine eliminated on-call workload for compute clusters and reduced costs by 10%. Carousell automated 90% of translation needs with Gemini API, removing subscription costs. AI-powered tools also streamlined HR queries, freeing staff for higher-value work.

 

Vidio - Entertainment - Large

Jakarta, Indonesia

Vidio uses Google Cloud to deliver a seamless OTT video experience to over 45 million users in Indonesia. The platform leverages Google Kubernetes Engine for effortless scaling during high-traffic ev...ents, handling up to 500,000 requests per second. Google Cloud's AI and ML tools enable advanced content localization, including AI-generated subtitles for regional languages, and improve fraud detection. Vidio also uses machine learning for personalized content recommendations and ad targeting, boosting engagement and operational efficiency. Automated deployments and data-driven insights help Vidio innovate and serve a linguistically diverse audience.

How To Create Google Form - 2024 | Complete Tutorial

Video Thumbnail

Frequently Asked Questions (FAQ)

What buyers ask before choosing Google Forms

What is Google Forms?

Google Forms is a Free online Survey software that allows collecting information from users through surveys and are automatically entered into a spreadsheet. It creates a new survey from a variety of pre-made themes and edit it with others at the same time. It helps to enhance customer relationships, improve internal communications and acquire customers.

It creates a form as easily as creating a document, share forms with an email, a link, or a website, and connect with customers to gain valuable insights. Its real-time collaboration helps to create the form faster and analyses the results together without having to send around multiple versions of the file.

Key features of Google forms are custom forms, drag-and-drop, customize values, reorder questions, add images, videos, and custom logic, real-time response information, automatic summaries and more.

What is Google Forms used for?

Google Forms is a Customer Feedback Management Software mainly used by its customers to Acquire Customers and Improve Customer Satisfaction by Collecting Feedback, Collaboration and Content Management .

What are the top features of Google Forms?

Embedded survey forms, Survey themes library and Personalization are some of the top features of Google Forms.

Who uses Google Forms?

Google Forms is used by Education, Computer Software and Information Technology And Services among other industries.

What are Google Forms alternatives?

Zenloop, Listen360 Customer Engagement Platform, Simplesat and Delighted Platform are popular alternatives for Google Forms.

Where is Google Forms located?

Google Forms is headquartered at 1600 Amphitheatre Parkway, Mountain View, CA 94043, US.
lightning

Peers used Google Forms for Collecting feedback and collaboration

Google Forms Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.50/5 ★

Read Reviews (18)
Analytics

3.88/5 ★

Read Reviews (892)
Custom Reports

3.23/5 ★

Read Reviews (5966)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.50/5 ★

Read Reviews (18)
Analytics

3.88/5 ★

Read Reviews (892)
Custom Reports

3.23/5 ★

Read Reviews (5966)

Software Failure Risk Guidance

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for Google Forms

Overall Risk Meter

Low Medium High

Top Failure Risks for Google Forms

Google LLC News

Product

Google's Gemini 4 Argon is now available in the Gemini app and AI Mode in Search

Google's Gemini 4 Argon AI model is now accessible via the Gemini app and AI Mode in Search for Google AI Ultra and Pro subscribers. Initially available to Google's Fairwind Program members, it can now be accessed by developers through the Gemini API and Antigravity platform. Argon supports complex tasks in finance, software engineering, and cybersecurity, offering competitive pricing until November 30.

Product

You Can Use Gemini 4 Argon Now: Google’s New AI Is Built for Coding, Math and Robotics

Google has launched Gemini 4 Argon, an AI model designed for coding, math, and robotics. Initially limited to cybersecurity, it's now available globally for enterprises and Google AI subscribers. The model aids in software engineering, cybersecurity, and robotics research. Introductory pricing starts at $2 per million input tokens, increasing after November 30.

Product

Google will now let anyone build apps without coding

Google introduces AI-powered app creation on Google Play, allowing users to build custom Android apps without coding. This feature is part of a broader Google Play update, which includes personalized app recommendations, enhanced social gaming features, and expanded PC gaming options. The initiative aims to empower users to create niche apps, enhancing the Play Store's role beyond just app distribution.

Partnership

Google DeepMind, GovTech developing first-of-its-kind scam detection AI model for Android users

Google DeepMind and GovTech are co-developing an AI model to detect scams in real-time for Android users. The model operates on-device, ensuring privacy by analyzing messaging app conversations without sending data to external servers. This collaboration aims to protect users from scams specific to Singapore while maintaining data privacy.

Google LLC Profile

Company Name

Google LLC

Company Website

https://about.google/

HQ Location

1600 Amphitheatre Parkway, Mountain View, CA 94043, US

Employees

10,001+

Social

Financials

SERIES A