Google Forms Overview

Google Forms lets users create online forms and surveys with various question types. Results can be analyzed in real-time on any device.

Use Cases

Customers recommend Collecting Feedback, Collaboration, Content Management, as the business use cases that they have been most satisfied with while using Google Forms.

Other use cases:

  • Sales Document Management
  • Communication Management
  • Engaging Conversational Surveys
  • Social Media Management
  • Market Research
  • Automated Workflows
  • Training & Onboarding
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Business Priorities

Acquire Customers and Improve Customer Satisfaction are the most popular business priorities that customers and associates have achieved using Google Forms.

Other priorities:

  • Improve Employee Experience
  • Improve Product Experience
  • Increase Sales & Revenue
  • Improve Efficiency
  • Improve Digital And Social Presence
  • Establish Thought Leadership
  • Scale Best Practices
  • Enter New Markets Internationally Or Locally
  • Grow Market Share
  • Build Brand Awareness
  • Improve Stakeholder Relations
  • Improve ROI
  • Improve Brand Engagement
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Google Forms Use-Cases and Business Priorities: Customer Satisfaction Data

Google Forms's features include Embedded Survey Forms, Survey Themes Library, Personalization, etc. and Google Forms support capabilities include Email Support, Phone Support, Chat Support, etc. also Google Forms analytics capabilities include Analytics, and Custom Reports.

Reviews

"Using Google Forms to collect content from our customers saved me hours of work. I simply set up a questionnaire, sent it to our customers, and saw the responses show up in real-time in a single spreadsheet." - Justin Hiltz

Peer review evidence (same sources as the product rating summary)

"...I like that I can easily generate surveys for my clients and get the responses back right away...." Peer review by Justin G, Customer Success Manager, Computer Software
"...It allows for quick collaboration, working with your teammates parallelly and quick rollout to the participants with instant data collection...." Peer review by Sanchit Gupta, UX Designer, Cogniance
"...The staff loves how they are able to share these documents so easily and without hesitation... ...." Peer review by Eric L., Student Intervention Specialist , Education

Google Forms, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Google Forms

Top Industries

  • Education
  • Computer Software
  • Information Technology and Services

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Google Forms is popular in Education, Computer Software, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.

Google Forms Customer wins, Customer success stories, Case studies

What solutions does Google Forms provide for Collecting Feedback?

How does Google Forms address your Collaboration Challenges?

How can Google Forms enhance your Content Management process?

What solutions does Google Forms provide for Sales Document Management?

How does Google Forms address your Communication Management Challenges?

11 buyers and buying teams have used Cuspera to assess how well Google Forms solved their Customer Feedback Management needs. Cuspera uses 31459 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

CUSTOMERS TESTIMONIALS
Google Forms testimonial

Justin Hiltz

Johnny Cupcakes

Using Google Forms to collect content from our customers saved me hours of work. I simply set up a questionnaire, sent it to our customers, and saw the responses show up in real-time in a single spreadsheet. Testimonial By Justin Hiltz
CUSTOMERS TESTIMONIALS
Google Forms testimonial

Justin Hiltz

Johnny Cupcakes

Using Google Forms to collect content from our customers saved me hours of work. I simply set up a questionnaire, sent it to our customers, and saw the responses show up in real-time in a single spreadsheet. Testimonial By Justin Hiltz
 

Springshot - Aviation Software - Medium

Springshot says Google’s $10m Spirit deal could include its trade secrets

San Francisco, USA

Google won a $10 million bid for Spirit Airlines' data, which includes operational records potentially containing Springshot's proprietary information. Springshot objects, citing ownership of data ge...nerated by its software, and seeks a court review to exclude its intellectual property. The sale, contested by other parties, awaits court approval.

Read on →
 

Google Begins External TPU Sales, But Still Prioritizes Cutting-Edge ...

Google has started selling its TPU systems externally, delivering them to customer data centers and recognizing revenue for the first time. The company prioritizes AGI development while expanding TPU... installations at customer sites. Google's TPU strategy involves balancing internal and external sales to support AGI research and cloud services.

Read on →
 

Samsung Messages App is Being Discontinued In Favor of Google Messages ...

Samsung will discontinue its Messages app on Galaxy phones in July 2026, urging users to switch to Google Messages. Google Messages offers end-to-end encryption, AI-powered scam detection, and multi-...device connectivity. The transition impacts Galaxy devices running Android 12 or newer, with Google Messages becoming the default SMS app.

Read on →
 

Globo - Media Production - Very Large

Rio de Janeiro, Brazil

Globo used Google Cloud to modernize its media production. Cloud migration enabled Globo to run complex projects at lower costs and decentralize operations. The company hosted over 50 live events in ...2021 using cloud-based Live Production. Automation with Vision AI and Video AI streamlined metadata extraction and reduced manual work. Security and scalability improved, letting Globo handle more productions with fewer resources.

 

Carousell - Retail - Medium

Singapore, Singapore

Carousell used Google Cloud's Gemini and Vertex AI to boost seller listings by 20%. The new AI-driven "List with AI" feature cut median listing time to under two minutes. Migrating to C3D Compute Eng...ine eliminated on-call workload for compute clusters and reduced costs by 10%. Carousell automated 90% of translation needs with Gemini API, removing subscription costs. AI-powered tools also streamlined HR queries, freeing staff for higher-value work.

 

Vidio - Entertainment - Large

Jakarta, Indonesia

Vidio uses Google Cloud to deliver a seamless OTT video experience to over 45 million users in Indonesia. The platform leverages Google Kubernetes Engine for effortless scaling during high-traffic ev...ents, handling up to 500,000 requests per second. Google Cloud's AI and ML tools enable advanced content localization, including AI-generated subtitles for regional languages, and improve fraud detection. Vidio also uses machine learning for personalized content recommendations and ad targeting, boosting engagement and operational efficiency. Automated deployments and data-driven insights help Vidio innovate and serve a linguistically diverse audience.

How To Create Google Form - 2024 | Complete Tutorial

Video Thumbnail

Frequently Asked Questions (FAQ)

What buyers ask before choosing Google Forms

What is Google Forms?

Google Forms is a Free online Survey software that allows collecting information from users through surveys and are automatically entered into a spreadsheet. It creates a new survey from a variety of pre-made themes and edit it with others at the same time. It helps to enhance customer relationships, improve internal communications and acquire customers.

It creates a form as easily as creating a document, share forms with an email, a link, or a website, and connect with customers to gain valuable insights. Its real-time collaboration helps to create the form faster and analyses the results together without having to send around multiple versions of the file.

Key features of Google forms are custom forms, drag-and-drop, customize values, reorder questions, add images, videos, and custom logic, real-time response information, automatic summaries and more.

What is Google Forms used for?

Google Forms is a Customer Feedback Management Software mainly used by its customers to Acquire Customers and Improve Customer Satisfaction by Collecting Feedback, Collaboration and Content Management .

What are the top features of Google Forms?

Embedded survey forms, Survey themes library and Personalization are some of the top features of Google Forms.

Who uses Google Forms?

Google Forms is used by Education, Computer Software and Information Technology And Services among other industries.

What are Google Forms alternatives?

SmileBack, SurveyMethods, Medallia Agent Connect and Zenloop are popular alternatives for Google Forms.

Where is Google Forms located?

Google Forms is headquartered at 1600 Amphitheatre Parkway, Mountain View, CA 94043, US.
lightning

Peers used Google Forms for Collecting feedback and collaboration

Google Forms Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.50/5 ★

Read Reviews (18)
Analytics

3.88/5 ★

Read Reviews (892)
Custom Reports

3.23/5 ★

Read Reviews (5966)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.50/5 ★

Read Reviews (18)
Analytics

3.88/5 ★

Read Reviews (892)
Custom Reports

3.23/5 ★

Read Reviews (5966)

Software Failure Risk Guidance

?

for Google Forms

Overall Risk Meter

Low Medium High

Top Failure Risks for Google Forms

Google LLC News

Partnership

Nvidia, Google and Emerald AI launch flexible data center consortium

Nvidia, Google, and Emerald AI have formed the AI Energy Management Alliance to promote flexible data centers. This consortium aims to develop best practices for reducing power draw during grid strain and standardize metrics for power optimization. Google contributes demand response technologies, while Nvidia and Emerald AI collaborate on a power-flexible AI data center in Virginia.

Partnership

Accenture and Google Cloud Deepen Partnership with Formation of New Accenture Gemini Enterprise Business Group - Accenture

Accenture and Google Cloud have launched the Accenture Gemini Enterprise Business Group to enhance AI-driven business transformation. This joint venture aims to scale AI deployment for enterprises, leveraging Accenture's expertise and Google Cloud's AI capabilities. The group will focus on increasing Gemini Enterprise adoption and building industry-specific solutions.

Product

Google issues urgent Chrome update as users told to restart their web browsers immediately

Google has released an urgent update for its Chrome browser to address multiple security vulnerabilities, including a critical zero-day flaw that allows remote code execution. The update, version 152.0.7977.82/.83, is crucial for user security and is rolling out for Windows, Mac, and Linux. Users are advised to restart their browsers to apply the update.

Product

Google debuts Gemini 3.8 Flash and a new cybersecurity model

Google has launched Gemini 3.8 Flash, enhancing coding and reasoning capabilities, and Gemini 3.8 Flash Cyber, focusing on vulnerability discovery and automated software patching. The models show improved performance on benchmarks like DeepSWE v1.1 and Terminal-bench 2.1. Gemini 3.8 Flash is available through various Google platforms, while access to the cybersecurity model is restricted to select users.

Google LLC Profile

Company Name

Google LLC

Company Website

https://about.google/

HQ Location

1600 Amphitheatre Parkway, Mountain View, CA 94043, US

Employees

10,001+

Social

Financials

SERIES A