Google Forms Overview

Google Forms lets users create online forms and surveys with various question types. Results can be analyzed in real-time on any device.

Use Cases

Customers recommend Collecting Feedback, Collaboration, Content Management, as the business use cases that they have been most satisfied with while using Google Forms.

Other use cases:

  • Sales Document Management
  • Communication Management
  • Engaging Conversational Surveys
  • Social Media Management
  • Market Research
  • Automated Workflows
  • Training & Onboarding
See all use cases See less use cases

Business Priorities

Acquire Customers and Improve Customer Satisfaction are the most popular business priorities that customers and associates have achieved using Google Forms.

Other priorities:

  • Improve Employee Experience
  • Improve Product Experience
  • Increase Sales & Revenue
  • Improve Efficiency
  • Improve Digital And Social Presence
  • Establish Thought Leadership
  • Scale Best Practices
  • Enter New Markets Internationally Or Locally
  • Grow Market Share
  • Build Brand Awareness
  • Improve Stakeholder Relations
  • Improve ROI
  • Improve Brand Engagement
See all business priorities See less business priorities

Google Forms Use-Cases and Business Priorities: Customer Satisfaction Data

Google Forms's features include Embedded Survey Forms, Survey Themes Library, Personalization, etc. and Google Forms support capabilities include Email Support, Phone Support, Chat Support, etc. also Google Forms analytics capabilities include Analytics, and Custom Reports.

Reviews

"Using Google Forms to collect content from our customers saved me hours of work. I simply set up a questionnaire, sent it to our customers, and saw the responses show up in real-time in a single spreadsheet." - Justin Hiltz

Google Forms, Zenloop, Listen360 Customer Engagement Platform, Simplesat, Delighted platform, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Google Forms

Top Industries

  • Education
  • Computer Software
  • Information Technology and Services

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Google Forms is popular in Education, Computer Software, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.

Google Forms Customer wins, Customer success stories, Case studies

What Are the key features of Google Forms for Collecting Feedback?

What makes Google Forms ideal for Collaboration?

How does Google Forms facilitate Content Management?

How can Google Forms optimize your Sales Document Management Workflow?

What Are the key features of Google Forms for Communication Management?

11 buyers and buying teams have used Cuspera to assess how well Google Forms solved their Customer Feedback Management needs. Cuspera uses 31459 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

CUSTOMERS TESTIMONIALS
Google Forms testimonial

Justin Hiltz

Johnny Cupcakes

Using Google Forms to collect content from our customers saved me hours of work. I simply set up a questionnaire, sent it to our customers, and saw the responses show up in real-time in a single spreadsheet. Testimonial By Justin Hiltz
CUSTOMERS TESTIMONIALS
Google Forms testimonial

Justin Hiltz

Johnny Cupcakes

Using Google Forms to collect content from our customers saved me hours of work. I simply set up a questionnaire, sent it to our customers, and saw the responses show up in real-time in a single spreadsheet. Testimonial By Justin Hiltz
 

NightCafe Studio Leverages Google Cloud to Power AI Art Creation for 25 Million Users with a Four - Person Team

NightCafe Studio uses Google Cloud's managed services like Firebase, Cloud Run, and Vertex AI to support its AI art platform for 25 million users. This case study highlights how NightCafe, with a tea...m of four, efficiently manages vast data and processes, focusing on innovation rather than infrastructure. Google Cloud's infrastructure underpins NightCafe's scalable and reliable service.

Read more →
 

Transportation awards Google major contract after OneGov deal

The Department of Transportation awarded Google a five-year contract worth up to $89 million for its Workspace software suite. This deal, facilitated by Google's OneGov agreement with the General Ser...vices Administration, offers significant discounts and includes cloud-native apps and AI tools. The contract marks a significant win for Google in the government sector, traditionally dominated by Microsoft's 365 suite.

Read more →
 

Google to provide Gemini AI tools to US govt

Google will provide its Gemini AI tools to US federal agencies nearly free of charge. The "Gemini for Government" suite aims to accelerate AI adoption across the US government, offering services like... video and image generation, and digital agents. This initiative builds on a previous agreement for Google Workspace, enhancing operational transformation for federal agencies.

Read more →

Vidio - Entertainment

Vidio uses Google Cloud to deliver a seamless OTT experience for over 45 million users in Indonesia. The platform leverages Google Kubernetes Engine, Pub/Sub, and Dataflow for effortless scaling duri...ng high-traffic events. Google Cloud's AI and machine learning improve content localization, enabling AI-generated subtitles for regional languages. Automated deployments boost developer productivity, while advanced fraud detection protects users. Vidio's data-driven approach enhances ad effectiveness and operational efficiency.

Read more →

SOMIN - Information Technology And Services

SOMIN uses Gemini 2.5 Pro on Google Cloud to speed up marketing analysis and idea generation. The platform cuts campaign planning and creative analysis time from days to just 13 minutes. SOMIN now me...ets strict SLAs, delivering client analysis within 24 hours. Their AI delivers 3x more accurate clickthrough rate predictions. Time spent on campaign planning, pitching, and creative analysis is reduced by up to 12 times.

Read more →

Shieldbase AI - Information Technology And Services

Shieldbase AI uses Vertex AI and Model Garden on Vertex AI from Google Cloud to deploy and fine-tune AI models in minutes. The platform helps customers connect data sources and use AI for reporting, ...search, and workflow automation. Google Cloud reduces model deployment and fine-tuning from days or weeks to minutes, and AI inferences run in seconds. Internal search and report generation now take milliseconds, boosting business speed and performance. Shieldbase AI empowers a lean team to deliver customer AI projects quickly while controlling costs.

Read more →

How To Create Google Form - 2024 | Complete Tutorial

Video Thumbnail

Frequently Asked Questions(FAQ)

for Google Forms

What is Google Forms?

Google Forms is a Free online Survey software that allows collecting information from users through surveys and are automatically entered into a spreadsheet. It creates a new survey from a variety of pre-made themes and edit it with others at the same time. It helps to enhance customer relationships, improve internal communications and acquire customers.

It creates a form as easily as creating a document, share forms with an email, a link, or a website, and connect with customers to gain valuable insights. Its real-time collaboration helps to create the form faster and analyses the results together without having to send around multiple versions of the file.

Key features of Google forms are custom forms, drag-and-drop, customize values, reorder questions, add images, videos, and custom logic, real-time response information, automatic summaries and more.

What is Google Forms used for?

Google Forms is a Customer Feedback Management Software mainly used by its customers to Acquire Customers and Improve Customer Satisfaction by Collecting Feedback, Collaboration and Content Management .

What are the top features of Google Forms?

Embedded survey forms, Survey themes library and Personalization are some of the top features of Google Forms.

Who uses Google Forms?

Google Forms is used by Education, Computer Software and Information Technology And Services among other industries.

What are Google Forms alternatives?

Zenloop, Listen360 Customer Engagement Platform, Simplesat and Delighted Platform are popular alternatives for Google Forms.

Where is Google Forms located?

Google Forms is headquartered at 1600 Amphitheatre Parkway, Mountain View, CA 94043, US.
lightning

Peers used Google Forms for Collecting feedback and collaboration

Google Forms Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.50/5 ★

Read Reviews (18)
Analytics

3.88/5 ★

Read Reviews (892)
Custom Reports

3.23/5 ★

Read Reviews (5966)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.50/5 ★

Read Reviews (18)
Analytics

3.88/5 ★

Read Reviews (892)
Custom Reports

3.23/5 ★

Read Reviews (5966)

Software Failure Risk Guidance

?

for Google Forms

Overall Risk Meter

Low Medium High

Top Failure Risks for Google Forms

Google LLC News

Partnership

Discovery launches Vitality AI in collaboration with Google

Discovery and Google have launched Vitality AI, integrating Google Cloud's AI and data analytics with Discovery's health datasets. This platform aims to enhance personalized, preventative healthcare globally, building on Discovery Health's existing Personal Health Pathways. The collaboration promises to improve health outcomes and extend life expectancy, marking a significant advancement in health tech.

Executive

Aditya Swamy named Managing Director, Google Play

Aditya Swamy has been promoted to Managing Director of Google Play. Previously, he was the Regional Director for Google Play in India, Southeast Asia, Australia, and New Zealand. Swamy will focus on working with developers, startups, and investors to boost the app economy and enhance the digital ecosystem in the region.

Financial

Google Q3 Report: AI Mode, AI Overviews Lift Total Search Usage

Google's Q3 report highlights the impact of AI Mode and AI Overviews on search usage, with significant growth in queries and revenue. CEO Sundar Pichai noted AI-driven expansion, with AI Mode reaching 75 million daily users and driving query growth. Alphabet's revenue hit $102.3 billion, with "Google Search & other" contributing $56.6 billion. Google plans further AI integration, including the upcoming release of Gemini 3 and increased capex for AI infrastructure.

Product

Google AdSense Adds Confirmed Click Status Breakdown To Reports

Google AdSense has introduced a "Confirmed Click status breakdown" feature in its reports. This new option helps users identify unintended clicks on ads by requiring users to confirm their intent to visit an advertiser's page. The feature is available for reports from June 27, 2025, onwards.

Google LLC Profile

Company Name

Google LLC

Company Website

https://about.google/

HQ Location

1600 Amphitheatre Parkway, Mountain View, CA 94043, US

Employees

10,001+

Social

Financials

SERIES A