Zenloop Overview
Zenloop is a Customer Experience Management Platform focused on Action Management. Customer insights are converted into automation.
Use Cases
Customers recommend Collecting Feedback, Loyalty Management, Contact List Management, as the business use cases that they have been most satisfied with while using Zenloop.
Business Priorities
Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using Zenloop.
Zenloop Use-Cases and Business Priorities: Customer Satisfaction Data
Zenloop works with different mediums / channels such as Promotions.
Zenloop's features include Embedded Survey Forms, Personalization, Calculator, etc. and Zenloop support capabilities include AI Powered, Chat Support, 24/7 Support, etc. also Zenloop analytics capabilities include Analytics, and Custom Reports.
Reviews
"We ask for NPS feedback after customer interactions with our service team. It helps us to train and develop our employees and continuously improve our service quality." - Dagmar Reichenbächer
Zenloop, SmileBack, SurveyMethods, Medallia Agent Connect, Listen360 Customer Engagement Platform, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Zenloop
Top Industries
- Internet
- Consumer Goods
- Retail
Popular in
- Mid Market
- Enterprise
- Small Business
Zenloop is popular in Internet, Consumer Goods, and Retail and is widely used by Mid Market, Enterprise, and Small Business.
Zenloop Customer wins, Customer success stories, Case studies
What benefits does Zenloop offer for Collecting Feedback?
How efficiently Does Zenloop manage your Loyalty Management?
Why is Zenloop the best choice for Contact List Management?
What benefits does Zenloop offer for Advertisement?
What benefits does Zenloop offer for Lifetime Value Management?
11 buyers and buying teams have used Cuspera to assess how well Zenloop solved their Customer Feedback Management needs. Cuspera uses 3769 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We ask for NPS feedback after customer interactions with our service team. It helps us to train and develop our employees and continuously improve our service quality. Testimonial By Dagmar Reichenbächer |
|
Thanks to zenloop, we're able to collect customer feedback at different touchpoints, enrich it with further data and therefore implement measures driven by our customers. Testimonial By Jan-Robin Läckes |
|
We use the promoters as a free marketing channel, e.g. for our refer-a-friend program, but also to receive referrals on rating portals. Testimonial By Lynn Hoblitz |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Dagmar Reichenbächer Head of Customer Management Lichtblick |
We ask for NPS feedback after customer interactions with our service team. It helps us to train and develop our employees and continuously improve our service quality. Testimonial By Dagmar Reichenbächer |
|
Jan-Robin Läckes Head of Digital tigha |
Thanks to zenloop, we're able to collect customer feedback at different touchpoints, enrich it with further data and therefore implement measures driven by our customers. Testimonial By Jan-Robin Läckes |
|
Lynn Hoblitz Manager CRM and Communications KELLER Group GmbH |
We use the promoters as a free marketing channel, e.g. for our refer-a-friend program, but also to receive referrals on rating portals. Testimonial By Lynn Hoblitz |
Frequently Asked Questions(FAQ)
for Zenloop
What is Zenloop?
zenloop is an integrated experience management platform based on the Net Promoter Score which empowers companies globally to successfully transform the voice of the customer into prosperous long-term relationships. It also helps to improve sales and revenue and improve brand engagement.
Its SaaS solution automatically collects customer feedback through various channels along the entire customer journey, analyzes and clusters it with the help of artificial intelligence and derives customized and personalized measures to retain satisfied customers and win back dissatisfied customers. The software can be seamlessly integrated into solutions such as Salesforce, Spryker, Emarsys Zendesk, Slack or Shopify or used as an addition to the existing tech stack.
Some of its features include unlimited survey volume, full GDPR Compliance, unlimited data access, multi-language themes analyzer, competitive intelligence and benchmarking, manage brand reputation and more.
What is Zenloop used for?
What are the top features of Zenloop?
Who uses Zenloop?
What are Zenloop alternatives?
Where is Zenloop located?
Peers used Zenloop for Collecting feedback and loyalty management
Zenloop Competitors
Zenloop Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (189) |
| Custom Reports | Read Reviews (141) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (189) |
| Custom Reports | Read Reviews (141) |
Zenloop Integrations
Zenloop integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Zenloop
Overall Risk Meter
Top Failure Risks for Zenloop
zenloop GmbH News
zenloop GmbH Profile
HQ Location
zenloop GmbH, Brunnenstraße 196, 10119 Berlin
Employees
11-50
Social
Financials
SERIES A
