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Zenloop: Use-Cases, Insights and Reviews | 2026 Cuspera

4.72 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(3769)

Feedback Management to Automate customer retention.

AI Powered

App Partner

Zenloop Overview

Zenloop is a Customer Experience Management Platform focused on Action Management. Customer insights are converted into automation.

Use Cases

Customers recommend Collecting Feedback, Loyalty Management, Contact List Management, as the business use cases that they have been most satisfied with while using Zenloop.

Other use cases:

Advertisement
Lifetime Value Management
Rating And Review Management
Engaging Conversational Surveys
Communication Management
Promotion Management
Collaboration

See all use cases See less use cases

Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using Zenloop.

Other priorities:

Increase Sales & Revenue
Improve ROI
Increase Customer Life Time Value
Improve Employee Experience
Improve Efficiency
Improve Brand Engagement
Scale Best Practices
Improve Digital And Social Presence
Enter New Markets Internationally Or Locally
Improve Product Experience
Build Brand Awareness
Establish Thought Leadership
Improve Stakeholder Relations
Reduce Bounce

See all business priorities See less business priorities

Zenloop Use-Cases and Business Priorities: Customer Satisfaction Data

Zenloop works with different mediums / channels such as Promotions.

Zenloop's features include Embedded Survey Forms, Personalization, Calculator, etc. and Zenloop support capabilities include AI Powered, Chat Support, 24/7 Support, etc. also Zenloop analytics capabilities include Analytics, and Custom Reports.

Reviews

"With zenloop, we can easily set up email and slack notifications. This allows us to immediately and automatically forward critical feedback to the responsible employees." - Sandra Friedrichs

Peer review evidence (same sources as the product rating summary)

"...But it's not just customer surveys that matter when it comes to meeting buyers' expectations...." A Guide to Conducting a Customer Satisfaction Survey

"...Rather, they can also draw conclusions about the loyalty of their customers from the answers...." The Value of Customer Feedback

"...But how do you choose the right touchpoint and, therefore, the point when the customer comes into contact with the company, brand, or product?..." What is NPS

Zenloop, SmileBack, SurveyMethods, Medallia Agent Connect, Listen360 Customer Engagement Platform, etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Zenloop

Top Industries

Internet
Consumer Goods
Retail

Popular in

Mid Market
Enterprise
Small Business

Zenloop is popular in Internet, Consumer Goods, and Retail and is widely used by Mid Market, Enterprise, and Small Business.

Zenloop Customer wins, Customer success stories, Case studies

What benefits does Zenloop offer for Collecting Feedback?

Zenloop facilitates the collection of customer feedback at various touchpoints. It leverages the Net Promoter System (NPS) framework to measure customer satisfaction and provides features for analyzing feedback and taking action. The platform does not allow for direct comparison of NPS scores with those from other shops or platforms.

"...But it's not just customer surveys that matter when it comes to meeting buyers' expectations...." A Guide to Conducting a Customer Satisfaction Survey

Read Reviews

How does Zenloop address your Loyalty Management Challenges?

Zenloop is a loyalty management platform that helps online retailers understand and increase customer loyalty. It measures customer satisfaction through surveys and provides insights for targeted interventions. This platform also supports customer retention efforts by enabling companies to reward loyalty and address negative experiences.

"...Rather, they can also draw conclusions about the loyalty of their customers from the answers...." The Value of Customer Feedback

Read Reviews

How efficiently Does Zenloop manage your Contact List Management?

How does Zenloop facilitate Advertisement?

What benefits does Zenloop offer for Lifetime Value Management?

11 buyers and buying teams have used Cuspera to assess how well Zenloop solved their Customer Experience Management needs. Cuspera uses 3769 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.

CUSTOMERS	TESTIMONIALS
Sandra Friedrichs Manager Business Development Thalia	With zenloop, we can easily set up email and slack notifications. This allows us to immediately and automatically forward critical feedback to the responsible employees. Testimonial By Sandra Friedrichs
Steve Croclic Head of Voice of the Customer HelloFresh	By using zenloop, we don’t waste time with manual analysis. The Smart Labels provide us with actionable insights on churn drivers and opportunities for improvement. Testimonial By Steve Croclic
Daniel Lang CMO & CTO Parfümerie Akzente GmbH	We ask for NPS feedback at five different touchpoints. The surveys can be individualized to achieve extremely high response rates. Testimonial By Daniel Lang

CUSTOMERS	TESTIMONIALS
Sandra Friedrichs Manager Business Development Thalia	With zenloop, we can easily set up email and slack notifications. This allows us to immediately and automatically forward critical feedback to the responsible employees. Testimonial By Sandra Friedrichs
Steve Croclic Head of Voice of the Customer HelloFresh	By using zenloop, we don’t waste time with manual analysis. The Smart Labels provide us with actionable insights on churn drivers and opportunities for improvement. Testimonial By Steve Croclic
Daniel Lang CMO & CTO Parfümerie Akzente GmbH	We ask for NPS feedback at five different touchpoints. The surveys can be individualized to achieve extremely high response rates. Testimonial By Daniel Lang

flaconi - Beauty E Commerce - Large

30% growth, +86 NPS: How flaconi scales internationally with zenloop

Berlin, Germany

Flaconi leverages zenloop's customer experience platform to drive international growth in beauty e-commerce. The platform aids in collecting cross-channel feedback and provides AI-powered sentiment a...nalysis, helping flaconi maintain high customer satisfaction and NPS scores across 12 European markets. This strategic adoption has resulted in a 76% repeat customer rate and a significant increase in active customers.

Read on →

Betty Bossi - Consumer Goods - Medium

Zurich, Switzerland

Betty Bossi used zenloop to find customer pain points along the customer journey. The CRM team identified key issues and took action based on insights from the platform. zenloop helped them focus on ...customer needs and share feedback with all stakeholders. This led to better customer experiences and more effective actions.

Outfittery - Retail - Medium

Berlin, Germany

Outfittery used zenloop to improve customer centricity. The platform helped them focus on customer needs and share insights quickly with all stakeholders. With zenloop, they identified key pain point...s in the customer journey. This led to more effective actions and better customer experiences. The solution enabled instant communication of feedback across the company.

vertbaudet - Apparel & Fashion - Large

zenloop helped vertbaudet cut customer service tickets by 35%. vertbaudet used zenloop's CX management platform to collect feedback at multiple touchpoints. The platform enabled fast survey integrati...on, custom reports, and topic clustering. vertbaudet gathered 44,773 survey submissions and 6,369 comments, leading to 120 process improvements. The company achieved an NPS of 69 and improved customer satisfaction.

Thalia - Retail - Large

zenloop helped Thalia win back 71.8% of dissatisfied customers using AI-powered CX management. Thalia deployed 40 surveys across key touchpoints, collecting feedback and analyzing it with sentiment a...nalysis. Automated win-back campaigns led to over 70,000 regained orders. Thalia's NPS rose to +78, and its Trustpilot rating improved from 2.7 to 4.7 stars. The platform enabled data-driven actions, boosting customer loyalty and satisfaction.

die kartenmacherei - Consumer Goods - Medium

zenloop's NPS solution helped die kartenmacherei identify and win back 5,434 detractors. The company automated customer feedback at checkout and after delivery, collecting over 200,000 responses. Sma...rt labels and sentiment analysis made it easy to spot satisfaction drivers and areas for improvement. Real-time dashboards and live feedback feeds increased customer focus across all teams. More than 6% of customers now leave public reviews, and negative reviews have dropped.

Frequently Asked Questions (FAQ)

What buyers ask before choosing Zenloop

What is Zenloop?

zenloop is an integrated experience management platform based on the Net Promoter Score which empowers companies globally to successfully transform the voice of the customer into prosperous long-term relationships. It also helps to improve sales and revenue and improve brand engagement.

Its SaaS solution automatically collects customer feedback through various channels along the entire customer journey, analyzes and clusters it with the help of artificial intelligence and derives customized and personalized measures to retain satisfied customers and win back dissatisfied customers. The software can be seamlessly integrated into solutions such as Salesforce, Spryker, Emarsys Zendesk, Slack or Shopify or used as an addition to the existing tech stack.

Some of its features include unlimited survey volume, full GDPR Compliance, unlimited data access, multi-language themes analyzer, competitive intelligence and benchmarking, manage brand reputation and more.

What is Zenloop used for?

Zenloop is a Customer Experience Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Collecting Feedback, Loyalty Management and Contact List Management .

What are the top features of Zenloop?

Embedded survey forms, Personalization and Calculator are some of the top features of Zenloop.

Who uses Zenloop?

Zenloop is used by Internet, Consumer Goods and Retail among other industries.

What are Zenloop alternatives?

SmileBack, SurveyMethods, Medallia Agent Connect and Listen360 Customer Engagement Platform are popular alternatives for Zenloop.

Where is Zenloop located?

Zenloop is headquartered at zenloop GmbH, Brunnenstraße 196, 10119 Berlin.

Peers used Zenloop for Collecting feedback and loyalty management

Zenloop Competitors

More Zenloop Alternatives...

Zenloop Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	4.49/5 ★ Read Reviews (5)
Analytics	4.55/5 ★ Read Reviews (189)
Custom Reports	4.41/5 ★ Read Reviews (141)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	4.49/5 ★ Read Reviews (5)
Analytics	4.55/5 ★ Read Reviews (189)
Custom Reports	4.41/5 ★ Read Reviews (141)

Zenloop Integrations

Zenloop integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.51/5 ★

Read Reviews (51)

Data Import

4.48/5 ★

Read Reviews (263)

Software Failure Risk Guidance

for Zenloop

Overall Risk Meter

Low Medium High

Top Failure Risks for Zenloop

zenloop GmbH News

M&A 26/10/2025

zenloop and gominga join forces to create a 360 Customer Experience Management platform

Zenloop and gominga have merged to create a comprehensive Customer Experience Management platform, uniting customer feedback and online reputation management under the zenloop brand. This strategic merger aims to provide brands with a unified view of customer sentiment across multiple channels, enhancing customer interaction and experience management through integrated tools and AI-powered analysis.

Product 17/11/2024

Celebrating 2024: A Year of Innovation and a New Era of Leadership at zenloop

Zenloop.com celebrates a successful year, highlighting platform features and customer experience solutions, emphasizing customer insights, retention, and innovation.

zenloop GmbH Profile

Company Name

zenloop GmbH

Company Website

https://www.zenloop.com/en

Year Founded

2016

HQ Location

zenloop GmbH, Brunnenstraße 196, 10119 Berlin

Employees

11-50

Social

Financials

SERIES A