Zenloop Overview
zenloop is an integrated experience management platform based on the Net Promoter Score which empowers companies globally to successfully transform the voice of the customer into prosperous long-term relationships. It also helps to improve sales and revenue and improve brand engagement.
Its SaaS solution automatically collects customer feedback through various channels along the entire customer journey, analyzes and clusters it with the help of artificial intelligence and derives customized and personalized measures to retain satisfied customers and win back dissatisfied customers. The software can be seamlessly integrated into solutions such as Salesforce, Spryker, Emarsys Zendesk, Slack or Shopify or used as an addition to the existing tech stack.
Some of its features include unlimited survey volume, full GDPR Compliance, unlimited data access, multi-language themes analyzer, competitive intelligence and benchmarking, manage brand reputation and more.
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Zenloop solved their Customer Feedback Management needs. Cuspera uses 3769 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Business Priorities
Improve Customer Satisfaction and Acquire Customers are the most popular business priorities peers achieved using Zenloop.
Use Cases
Peers recommend Collecting Feedback , Loyalty Management , Contact List Management , as the business use cases that they have been most satisfied while using Zenloop.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Collecting Feedback with Promotions |
4.89/5 ★ |
"...Online rating platforms such as TrustPilot or TripAdvisor actively request customer feedback...." Voice of the Customer (VoC) |
| measuring net promoter score |
4.90/5 ★ |
|
| Measuring CSAT |
4.92/5 ★ |
|
| Loyalty Management |
4.96/5 ★ |
"...Customer loyalty is achieved by recording and analyzing the wishes, needs, and expectations of customers at regular intervals...." Tips for More Customer Orientation |
| customise loyalty program |
4.96/5 ★ |
|
| identify target customers |
4.74/5 ★ |
|
| Contact List Management |
4.68/5 ★ |
"...All contact points and customer actions are recorded in a central database...." Customer Retention |
| contacts history |
3.51/5 ★ |
|
| creating contact list |
3.21/5 ★ |
| PEER EXPERIENCES | |
|---|---|
| Collecting Feedback with Promotions |
4.89/5 ★ |
"...Online rating platforms such as TrustPilot or TripAdvisor actively request customer feedback...." Voice of the Customer (VoC) |
|
| measuring net promoter score |
4.89/5 ★ |
| Measuring CSAT |
4.89/5 ★ |
| Loyalty Management |
4.96/5 ★ |
"...Customer loyalty is achieved by recording and analyzing the wishes, needs, and expectations of customers at regular intervals...." Tips for More Customer Orientation |
|
| customise loyalty program |
4.96/5 ★ |
| identify target customers |
4.96/5 ★ |
| Contact List Management |
4.68/5 ★ |
"...All contact points and customer actions are recorded in a central database...." Customer Retention |
|
| contacts history |
4.68/5 ★ |
| creating contact list |
4.68/5 ★ |
51+ more Business Use Cases
Our AI advisor, Wyz, harnessed 3769 insights from peers and experts to help you assess how these Zenloop use cases fit your Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
With zenloop, we identify our customers' biggest pain points along their customer journey and can determine effective action measures to be taken. Testimonial By Julia Dimmler |
|
Thanks to zenloop, we're able to collect customer feedback at different touchpoints, enrich it with further data and therefore implement measures driven by our customers. Testimonial By Jan-Robin Läckes |
|
By reacting to customer feedback in an automated manner, we’ve been able to significantly increase repurchase rates. The zenloop integration took only a few hours.. Testimonial By Martin Gödicke |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Julia Dimmler CRM Lead Betty Bossi |
With zenloop, we identify our customers' biggest pain points along their customer journey and can determine effective action measures to be taken. Testimonial By Julia Dimmler |
|
Jan-Robin Läckes Head of Digital tigha |
Thanks to zenloop, we're able to collect customer feedback at different touchpoints, enrich it with further data and therefore implement measures driven by our customers. Testimonial By Jan-Robin Läckes |
|
Martin Gödicke Senior Vice President Marketing Contorion |
By reacting to customer feedback in an automated manner, we’ve been able to significantly increase repurchase rates. The zenloop integration took only a few hours.. Testimonial By Martin Gödicke |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study kfzteile24Read More |
|
Case Study KELLER Group GmbHRead More |
|
Case Study CaseableRead More |
Popular Business Setting
for Zenloop
Top Industries
- Internet
- Consumer Goods
- Retail
Popular in
- Mid Market
- Enterprise
- Small Business
Peers used Zenloop to Improve customer satisfaction and Acquire customers
Zenloop Alternatives
Peer and Expert Opinion on Features
for Zenloop
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (458) |
| Personalization | Read Reviews (69) |
| Calculator | Read Reviews (47) |
| Dashboard | Read Reviews (25) |
| Recording | Read Reviews (21) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (458) |
| Personalization | Read Reviews (69) |
| Calculator | Read Reviews (47) |
| Dashboard | Read Reviews (25) |
| Recording | Read Reviews (21) |
IT and Other Capabilities
for Zenloop
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (51) |
| Data Import | Read Reviews (263) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (51) |
| Data Import | Read Reviews (263) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (17) |
| 24/7 Support | Read Reviews (342) |
| Email Support | Read Reviews (11) |
| Phone Support | Read Reviews (11) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (17) |
| 24/7 Support | Read Reviews (342) |
| Email Support | Read Reviews (11) |
| Phone Support | Read Reviews (11) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (189) |
| Custom Reports | Read Reviews (141) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (189) |
| Custom Reports | Read Reviews (141) |
Software Failure Risk Guidance
?for Zenloop
Overall Risk Meter
Top Failure Risks for Zenloop
Vendor Profile Details
HQ Location
zenloop GmbH, Brunnenstraße 196, 10119 Berlin
Employees
11-50
Social
Financials
Seed
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