About Zenloop

zenloop is an integrated experience management platform based on the Net Promoter Score which empowers companies globally to successfully transform the voice of the customer into prosperous long-term relationships. It also helps to improve sales and revenue and improve brand engagement.

Its SaaS solution automatically collects customer feedback through various channels along the entire customer journey, analyzes and clusters it with the help of artificial intelligence and derives customized and personalized measures to retain satisfied customers and win back dissatisfied customers. The software can be seamlessly integrated into solutions such as Salesforce, Spryker, Emarsys Zendesk, Slack or Shopify or used as an addition to the existing tech stack.

Some of its features include unlimited survey volume, full GDPR Compliance, unlimited data access, multi-language themes analyzer, competitive intelligence and benchmarking, manage brand reputation and more.

Cuspera Reviews

Cuspera curates public sources on the Interest such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well Zenloop solves your Feedback Management needs.

Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities peers achieved using Zenloop.

Other priorities:

  • Increase Sales & Revenue
  • Scale Best Practices
  • Enter New Markets Internationally Or Locally
  • Increase Customer Life Time Value
  • Improve Efficiency
  • Grow Market Share
  • Improve Brand Engagement
  • Improve Digital And Social Presence
  • Improve ROI
  • Improve Product Experience
  • Build Brand Awareness
  • Establish Thought Leadership
  • Improve Employee Experience
See all business priorities See less business priorities

Use Cases

Peers recommend Collecting Feedback , Loyalty Management , Engaging Conversational Surveys , as the business use cases that they have been most satisfied while using Zenloop.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Collecting Feedback with Promotions

4.91/5

Read Reviews (388)

"...The Net Promoter Score calculates the difference in the percentage of promoters minus the percentage of detractors (critics)...." Touchpoint Analysis: How to Improve Customer Contact
Measuring CSAT

4.91/5

Read Reviews (175)

measuring net promoter score

4.91/5

Read Reviews (123)

Loyalty Management

4.96/5

Read Reviews (200)

"...Here we show how the Net Promoter Score can be specifically used to test Customer Loyalty strategies...." Types of Effective Customer Loyalty and Successful Measures
customise loyalty program

4.96/5

Read Reviews (158)

identify target customers

4.96/5

Read Reviews (4)

Engaging Conversational Surveys

4.81/5

Read Reviews (73)

"...Customer loyalty can be consolidated, strengthened and made future-proof with the help of Customer Engagement...." The Many Facets of Customer Engagement
engaging and following up

4.81/5

Read Reviews (39)

PEER EXPERIENCES
Collecting Feedback with Promotions

4.91/5

Read Reviews (388)

"...The Net Promoter Score calculates the difference in the percentage of promoters minus the percentage of detractors (critics)...." Touchpoint Analysis: How to Improve Customer Contact
Measuring CSAT

4.91/5

Read Reviews (175)

measuring net promoter score

4.91/5

Read Reviews (123)

Loyalty Management

4.96/5

Read Reviews (200)

"...Here we show how the Net Promoter Score can be specifically used to test Customer Loyalty strategies...." Types of Effective Customer Loyalty and Successful Measures
customise loyalty program

4.96/5

Read Reviews (158)

identify target customers

4.96/5

Read Reviews (4)

Engaging Conversational Surveys

4.81/5

Read Reviews (73)

"...Customer loyalty can be consolidated, strengthened and made future-proof with the help of Customer Engagement...." The Many Facets of Customer Engagement
engaging and following up

4.81/5

Read Reviews (39)

50+ more Business Use Cases

Our AI advisor, Wyz, harnessed 2473 insights from peers and experts to help you assess how these Zenloop use cases fit your Feedback Management needs.

Popular Business Setting

for Zenloop

Top Industries

  • Information Technology and Services
  • Internet
  • Retail

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

Peers used Zenloop to Improve customer satisfaction and Acquire customers

Peer and Expert Opinion on Features

for Zenloop

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.63/5

Read Reviews (141)
Personalization

4.41/5

Read Reviews (49)
Calculator

4.73/5

Read Reviews (30)
Gamification

4.73/5

Read Reviews (24)
Dashboard

4.53/5

Read Reviews (21)
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.63/5

Read Reviews (141)
Personalization

4.41/5

Read Reviews (49)
Calculator

4.73/5

Read Reviews (30)
Gamification

4.73/5

Read Reviews (24)
Dashboard

4.53/5

Read Reviews (21)

IT and Other Capabilities

for Zenloop

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.62/5

Read Reviews (26)
Data Import

4.61/5

Read Reviews (207)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.62/5

Read Reviews (26)
Data Import

4.61/5

Read Reviews (207)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.51/5

Read Reviews (205)
Email Support

3.99/5

Read Reviews (4)
Phone Support

3.97/5

Read Reviews (4)
Chat Support

3.86/5

Read Reviews (5)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.51/5

Read Reviews (205)
Email Support

3.99/5

Read Reviews (4)
Phone Support

3.97/5

Read Reviews (4)
Chat Support

3.86/5

Read Reviews (5)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.46/5

Read Reviews (6)
Analytics

4.63/5

Read Reviews (120)
Custom Reports

4.38/5

Read Reviews (78)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.46/5

Read Reviews (6)
Analytics

4.63/5

Read Reviews (120)
Custom Reports

4.38/5

Read Reviews (78)

Failure Risk Guidance Security Report

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for Zenloop

Overall Risk Meter

Low Medium High

Top Failure Risks for Zenloop

Vendor Profile Details

Company Name

Zenloop

Company Website

https://www.zenloop.com/en

Year Founded

2016

HQ Location

zenloop GmbH, Brunnenstraße 196, 10119 Berlin

Employees

11-50

Social

Financials

Seed