About Zenloop
zenloop is an integrated experience management platform based on the Net Promoter Score which empowers companies globally to successfully transform the voice of the customer into prosperous long-term relationships. It also helps to improve sales and revenue and improve brand engagement.
Its SaaS solution automatically collects customer feedback through various channels along the entire customer journey, analyzes and clusters it with the help of artificial intelligence and derives customized and personalized measures to retain satisfied customers and win back dissatisfied customers. The software can be seamlessly integrated into solutions such as Salesforce, Spryker, Emarsys Zendesk, Slack or Shopify or used as an addition to the existing tech stack.
Some of its features include unlimited survey volume, full GDPR Compliance, unlimited data access, multi-language themes analyzer, competitive intelligence and benchmarking, manage brand reputation and more.
Cuspera Reviews
Cuspera curates public sources on the Interest such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well Zenloop solves your Feedback Management needs.
Business Priorities
Improve Customer Satisfaction and Acquire Customers are the most popular business priorities peers achieved using Zenloop.
Use Cases
Peers recommend Collecting Feedback , Loyalty Management , Engaging Conversational Surveys , as the business use cases that they have been most satisfied while using Zenloop.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Collecting Feedback with Promotions |
4.91/5 ★ |
"...The Net Promoter Score calculates the difference in the percentage of promoters minus the percentage of detractors (critics)...." Touchpoint Analysis: How to Improve Customer Contact |
| Measuring CSAT |
4.91/5 ★ |
|
| measuring net promoter score |
4.91/5 ★ |
|
| Loyalty Management |
4.96/5 ★ |
"...Here we show how the Net Promoter Score can be specifically used to test Customer Loyalty strategies...." Types of Effective Customer Loyalty and Successful Measures |
| customise loyalty program |
4.96/5 ★ |
|
| identify target customers |
4.96/5 ★ |
|
| Engaging Conversational Surveys |
4.81/5 ★ |
"...Customer loyalty can be consolidated, strengthened and made future-proof with the help of Customer Engagement...." The Many Facets of Customer Engagement |
| engaging and following up |
4.81/5 ★ |
| PEER EXPERIENCES | |
|---|---|
| Collecting Feedback with Promotions |
4.91/5 ★ |
"...The Net Promoter Score calculates the difference in the percentage of promoters minus the percentage of detractors (critics)...." Touchpoint Analysis: How to Improve Customer Contact |
|
| Measuring CSAT |
4.91/5 ★ |
| measuring net promoter score |
4.91/5 ★ |
| Loyalty Management |
4.96/5 ★ |
"...Here we show how the Net Promoter Score can be specifically used to test Customer Loyalty strategies...." Types of Effective Customer Loyalty and Successful Measures |
|
| customise loyalty program |
4.96/5 ★ |
| identify target customers |
4.96/5 ★ |
| Engaging Conversational Surveys |
4.81/5 ★ |
"...Customer loyalty can be consolidated, strengthened and made future-proof with the help of Customer Engagement...." The Many Facets of Customer Engagement |
|
| engaging and following up |
4.81/5 ★ |
50+ more Business Use Cases
Our AI advisor, Wyz, harnessed 2473 insights from peers and experts to help you assess how these Zenloop use cases fit your Feedback Management needs.
Popular Business Setting
for Zenloop
Top Industries
- Information Technology and Services
- Internet
- Retail
Popular in
- Small Business
- Mid Market
- Large Enterprise
Peers used Zenloop to Improve customer satisfaction and Acquire customers
Zenloop Alternatives
Peer and Expert Opinion on Features
for Zenloop
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (141) |
| Personalization | Read Reviews (49) |
| Calculator | Read Reviews (30) |
| Gamification | Read Reviews (24) |
| Dashboard | Read Reviews (21) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (141) |
| Personalization | Read Reviews (49) |
| Calculator | Read Reviews (30) |
| Gamification | Read Reviews (24) |
| Dashboard | Read Reviews (21) |
IT and Other Capabilities
for Zenloop
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (26) |
| Data Import | Read Reviews (207) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (26) |
| Data Import | Read Reviews (207) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (205) |
| Email Support | Read Reviews (4) |
| Phone Support | Read Reviews (4) |
| Chat Support | Read Reviews (5) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (205) |
| Email Support | Read Reviews (4) |
| Phone Support | Read Reviews (4) |
| Chat Support | Read Reviews (5) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (6) |
| Analytics | Read Reviews (120) |
| Custom Reports | Read Reviews (78) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (6) |
| Analytics | Read Reviews (120) |
| Custom Reports | Read Reviews (78) |
Failure Risk Guidance Security Report
?for Zenloop
Overall Risk Meter
Top Failure Risks for Zenloop
Vendor Profile Details
HQ Location
zenloop GmbH, Brunnenstraße 196, 10119 Berlin
Employees
11-50
Social
Financials
Seed
