Zenloop Overview

This is a summary of the comprehensive capabilities and benefits of Zenloop based on over 3769 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Zenloop, AskNicely, InMoment, GetFeedback, Qualaroo, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Zenloop is right for your needs? Our Cuspera AI engine can evaluate how Zenloop fits your specific business needs, industry, and context. Get your personalized assessment report today.

Zenloop supports business activities such as:

  • Collecting Feedback
  • Loyalty Management
  • Contact List Management
  • Advertisement
  • Lifetime Value Management

Zenloop can help you with many business goals, such as Improve Customer Satisfaction, Acquire Customers, Increase Sales & Revenue, Improve ROI, Increase Customer Life Time Value, etc. It can help manage these activities if you use Promotions for these needs. As a solution, Zenloop's capabilities include Embedded Survey Forms, Personalization, Calculator, etc.

Zenloop was founded in 2016. Internet Vertical is its biggest customer base.

Reviews

"By reacting to customer feedback in an automated manner, we’ve been able to significantly increase repurchase rates. The zenloop integration took only a few hours.. " - Martin Gödicke

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well Zenloop solved their Customer Feedback Management needs. Cuspera uses 3769 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities peers achieved using Zenloop.

Other priorities:

  • Increase Sales & Revenue
  • Improve ROI
  • Increase Customer Life Time Value
  • Improve Employee Experience
  • Improve Efficiency
  • Improve Brand Engagement
  • Scale Best Practices
  • Improve Digital And Social Presence
  • Enter New Markets Internationally Or Locally
  • Improve Product Experience
  • Build Brand Awareness
  • Establish Thought Leadership
  • Improve Stakeholder Relations
  • Reduce Bounce
See all business priorities See less business priorities

Use Cases

Peers recommend Collecting Feedback , Loyalty Management , Contact List Management , as the business use cases that they have been most satisfied while using Zenloop.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Collecting Feedback with Promotions

4.89/5 ★

Read Reviews (838)

"...Thus Zenloop NPS is one of our most important tools that help us mastering the digital transformation...."
measuring net promoter score

4.90/5 ★

Read Reviews (420)

"...Our Net Promoter System (NPS) software uncovers scope for improvement by smartly leveraging the power of artificial intelligence and self-learning algorithms...."
Measuring CSAT

4.92/5 ★

Read Reviews (167)

"...Alternatively, companies can also ask customers about their satisfaction with their opening or support times...."
Loyalty Management

4.96/5 ★

Read Reviews (177)

"...By bringing feedback together in one central location, companies save time, which they can instead invest in targeted customer relationship management. ..." Feedback Software
customise loyalty program

4.96/5 ★

Read Reviews (131)

"...During his investigation, it became clear that there is no need for complex studies to measure customer loyalty ...."
identify target customers

4.74/5 ★

Read Reviews (11)

"...The goal of customer life cycle marketing is to persuade a customer to continue his customer journey with targeted measures such as email newsletters and offers...."
Contact List Management

4.68/5 ★

Read Reviews (48)

"...This gives employees insight into how customers are doing, even if they themselves do not have direct customer contact in their daily work...." Case Study die kartenmacherei
contacts history

3.51/5 ★

Read Reviews (1)

"...Existing and past customers...."
creating contact list

3.21/5 ★

Read Reviews (1)

"...Personal contact creates trust...."
PEER EXPERIENCES
Collecting Feedback with Promotions

4.89/5 ★

Read Reviews (838)

"...Thus Zenloop NPS is one of our most important tools that help us mastering the digital transformation...." Peer review by Anonymous Reviewer
measuring net promoter score

4.89/5 ★

Read Reviews (420)

Measuring CSAT

4.89/5 ★

Read Reviews (167)

Loyalty Management

4.96/5 ★

Read Reviews (177)

"...By bringing feedback together in one central location, companies save time, which they can instead invest in targeted customer relationship management. ..." Feedback Software
customise loyalty program

4.96/5 ★

Read Reviews (131)

identify target customers

4.96/5 ★

Read Reviews (11)

Contact List Management

4.68/5 ★

Read Reviews (48)

"...This gives employees insight into how customers are doing, even if they themselves do not have direct customer contact in their daily work...." Case Study die kartenmacherei
contacts history

4.68/5 ★

Read Reviews (1)

creating contact list

4.68/5 ★

Read Reviews (1)

51+ more Business Use Cases

Our AI advisor, Wyz, harnessed 3769 insights from peers and experts to help you assess how these Zenloop use cases fit your Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Martin Gödicke

Senior Vice President Marketing

Contorion

By reacting to customer feedback in an automated manner, we’ve been able to significantly increase repurchase rates. The zenloop integration took only a few hours.. Testimonial By Martin Gödicke

Jens Griebler

Head of CRM

Deichmann

zenloop saves us time-consuming and manual analyses. With the Smart Labels, we can evaluate qualitative feedback from our customers in minutes. Testimonial By Jens Griebler

Julia Dimmler

CRM Lead

Betty Bossi

With zenloop, we identify our customers' biggest pain points along their customer journey and can determine effective action measures to be taken. Testimonial By Julia Dimmler
CUSTOMERS TESTIMONIALS

Martin Gödicke

Senior Vice President Marketing

Contorion

By reacting to customer feedback in an automated manner, we’ve been able to significantly increase repurchase rates. The zenloop integration took only a few hours.. Testimonial By Martin Gödicke

Jens Griebler

Head of CRM

Deichmann

zenloop saves us time-consuming and manual analyses. With the Smart Labels, we can evaluate qualitative feedback from our customers in minutes. Testimonial By Jens Griebler

Julia Dimmler

CRM Lead

Betty Bossi

With zenloop, we identify our customers' biggest pain points along their customer journey and can determine effective action measures to be taken. Testimonial By Julia Dimmler

Case Studies

COMPANY CASE STUDIES
Case Study Caseable

How Caseable uses NPS as a Means of Quality Control as Well as Basis for Customer Centering and a Uniform Feedback Strategy

Read More
Case Study KELLER Group GmbH

How KELLER Group GmbH More than Doubled its Average Sales Value through Experience-Based Customer Approaches

Read More
Case Study Aroundhome

How Aroundhome uses Net Promoter Score as an Indicator of Partner Satisfaction and Booster of Customer Lifetime Value in B2B

Read More

Frequently Asked Questions(FAQ)

for Zenloop

What is Zenloop?

zenloop is an integrated experience management platform based on the Net Promoter Score which empowers companies globally to successfully transform the voice of the customer into prosperous long-term relationships. It also helps to improve sales and revenue and improve brand engagement.

What is Zenloop used for?

Zenloop is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Collecting Feedback, Loyalty Management and Contact List Management .

What are the top features of Zenloop?

Embedded survey forms, Personalization and Calculator are some of the top features of Zenloop.

Who uses Zenloop?

Zenloop is used by Internet, Consumer Goods and Retail among other industries.

What are Zenloop alternatives?

AskNicely, InMoment, GetFeedback and Qualaroo are popular alternatives for Zenloop.

Where is Zenloop located?

Zenloop is headquartered at zenloop GmbH, Brunnenstraße 196, 10119 Berlin.

Popular Business Setting

for Zenloop

Top Industries

  • Internet
  • Consumer Goods
  • Retail

Popular in

  • Mid Market
  • Enterprise
  • Small Business

Peers used Zenloop to Improve customer satisfaction and Acquire customers

Peer and Expert Opinion on Features

for Zenloop

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.57/5 ★

Read Reviews (458)
Personalization

4.47/5 ★

Read Reviews (69)
Calculator

4.77/5 ★

Read Reviews (47)
Dashboard

4.60/5 ★

Read Reviews (25)
Recording

4.41/5 ★

Read Reviews (21)
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.57/5 ★

Read Reviews (458)
Personalization

4.47/5 ★

Read Reviews (69)
Calculator

4.77/5 ★

Read Reviews (47)
Dashboard

4.60/5 ★

Read Reviews (25)
Recording

4.41/5 ★

Read Reviews (21)

IT and Other Capabilities

for Zenloop

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.51/5 ★

Read Reviews (51)
Data Import

4.48/5 ★

Read Reviews (263)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.51/5 ★

Read Reviews (51)
Data Import

4.48/5 ★

Read Reviews (263)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.47/5 ★

Read Reviews (17)
24/7 Support

4.46/5 ★

Read Reviews (342)
Email Support

4.34/5 ★

Read Reviews (11)
Phone Support

4.34/5 ★

Read Reviews (11)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.47/5 ★

Read Reviews (17)
24/7 Support

4.46/5 ★

Read Reviews (342)
Email Support

4.34/5 ★

Read Reviews (11)
Phone Support

4.34/5 ★

Read Reviews (11)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.49/5 ★

Read Reviews (5)
Analytics

4.55/5 ★

Read Reviews (189)
Custom Reports

4.41/5 ★

Read Reviews (141)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.49/5 ★

Read Reviews (5)
Analytics

4.55/5 ★

Read Reviews (189)
Custom Reports

4.41/5 ★

Read Reviews (141)

Software Failure Risk Guidance

?

for Zenloop

Overall Risk Meter

Low Medium High

Top Failure Risks for Zenloop

Vendor Profile Details

Company Name

Zenloop

Company Website

https://www.zenloop.com/en

Year Founded

2016

HQ Location

zenloop GmbH, Brunnenstraße 196, 10119 Berlin

Employees

11-50

Social

Financials

SERIES A