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Zenloop: Use-Cases, Insights and Reviews | 2026 Cuspera

4.72 5

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(3769)

Feedback Management to Automate customer retention.

AI Powered

App Partner

Zenloop Overview

Zenloop is a Customer Experience Management Platform focused on Action Management. Customer insights are converted into automation.

Use Cases

Customers recommend Collecting Feedback, Loyalty Management, Contact List Management, as the business use cases that they have been most satisfied with while using Zenloop.

Other use cases:

Advertisement
Lifetime Value Management
Rating And Review Management
Engaging Conversational Surveys
Communication Management
Promotion Management
Collaboration

See all use cases See less use cases

Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using Zenloop.

Other priorities:

Increase Sales & Revenue
Improve ROI
Increase Customer Life Time Value
Improve Employee Experience
Improve Efficiency
Improve Brand Engagement
Scale Best Practices
Improve Digital And Social Presence
Enter New Markets Internationally Or Locally
Improve Product Experience
Build Brand Awareness
Establish Thought Leadership
Improve Stakeholder Relations
Reduce Bounce

See all business priorities See less business priorities

Zenloop Use-Cases and Business Priorities: Customer Satisfaction Data

Zenloop works with different mediums / channels such as Promotions.

Zenloop's features include Embedded Survey Forms, Personalization, Calculator, etc. and Zenloop support capabilities include AI Powered, Chat Support, 24/7 Support, etc. also Zenloop analytics capabilities include Analytics, and Custom Reports.

Reviews

"We ask for NPS feedback after customer interactions with our service team. It helps us to train and develop our employees and continuously improve our service quality." - Dagmar Reichenbächer

Peer review evidence (same sources as the product rating summary)

"...- easy to use and intuitive interface - the possibility to use different types of surveys - shopware plugin to automate the sending of our NPS surveys after an order - integration to freshdesk to ensure a quick reaction of customer feedback - gain helpful feedback from different touchpoints to improve UX, the delivery process, products, packaging and customer support - easy way to share customer feedback with relevant departments by forwarding the incoming feedback in real-time by using smart labels - live-feed for generating high transparency of customer feedback in the company - very helfpul customer support - regular feature updates via email and live webinars..." Peer review by Jennifer Schütte, Retail

"...The goal of customer life cycle marketing is to persuade a customer to continue his customer journey with targeted measures such as email newsletters and offers...." Customer Experience: positive Customer Experience as a Success Factor

"...In addition, the customer experience map should also take into account aspects of the customer journey that are not related to the direct contact between customers and companies...." Customer Experience: positive Customer Experience as a Success Factor

Zenloop, SmileBack, SurveyMethods, Medallia Agent Connect, Listen360 Customer Engagement Platform, etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Zenloop

Top Industries

Internet
Consumer Goods
Retail

Popular in

Mid Market
Enterprise
Small Business

Zenloop is popular in Internet, Consumer Goods, and Retail and is widely used by Mid Market, Enterprise, and Small Business.

Zenloop Customer wins, Customer success stories, Case studies

What benefits does Zenloop offer for Collecting Feedback?

Zenloop facilitates the collection of customer feedback at various touchpoints. It leverages the Net Promoter System (NPS) framework to measure customer satisfaction and provides features for analyzing feedback and taking action. The platform does not allow for direct comparison of NPS scores with those from other shops or platforms.

"...- easy to use and intuitive interface - the possibility to use different types of surveys - shopware plugin to automate the sending of our NPS surveys after an order - integration to freshdesk to ensure a quick reaction of customer feedback - gain helpful feedback from different touchpoints to improve UX, the delivery process, products, packaging and customer support - easy way to share customer feedback with relevant departments by forwarding the incoming feedback in real-time by using smart labels - live-feed for generating high transparency of customer feedback in the company - very helfpul customer support - regular feature updates via email and live webinars..." Peer review by Jennifer Schütte, Retail

Read Reviews

What Are the key features of Zenloop for Loyalty Management?

Zenloop is a loyalty management platform that helps online retailers understand and increase customer loyalty. It measures customer satisfaction through surveys and provides insights for targeted interventions. This platform also supports customer retention efforts by enabling companies to reward loyalty and address negative experiences.

"...The goal of customer life cycle marketing is to persuade a customer to continue his customer journey with targeted measures such as email newsletters and offers...." Customer Experience: positive Customer Experience as a Success Factor

Read Reviews

How can Zenloop enhance your Contact List Management process?

How can Zenloop optimize your Advertisement Workflow?

What benefits does Zenloop offer for Lifetime Value Management?

11 buyers and buying teams have used Cuspera to assess how well Zenloop solved their Customer Experience Management needs. Cuspera uses 3769 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.

CUSTOMERS	TESTIMONIALS
Dagmar Reichenbächer Head of Customer Management Lichtblick	We ask for NPS feedback after customer interactions with our service team. It helps us to train and develop our employees and continuously improve our service quality. Testimonial By Dagmar Reichenbächer
Jan-Robin Läckes Head of Digital tigha	Thanks to zenloop, we're able to collect customer feedback at different touchpoints, enrich it with further data and therefore implement measures driven by our customers. Testimonial By Jan-Robin Läckes
Julia Bösch Chief Executive Officer Outfittery	Customer centricity is the key for our company's success. zenloop helps us focus on the customer and to communicate insights instantly to all stakeholders. Testimonial By Julia Bösch

CUSTOMERS	TESTIMONIALS
Dagmar Reichenbächer Head of Customer Management Lichtblick	We ask for NPS feedback after customer interactions with our service team. It helps us to train and develop our employees and continuously improve our service quality. Testimonial By Dagmar Reichenbächer
Jan-Robin Läckes Head of Digital tigha	Thanks to zenloop, we're able to collect customer feedback at different touchpoints, enrich it with further data and therefore implement measures driven by our customers. Testimonial By Jan-Robin Läckes
Julia Bösch Chief Executive Officer Outfittery	Customer centricity is the key for our company's success. zenloop helps us focus on the customer and to communicate insights instantly to all stakeholders. Testimonial By Julia Bösch

vertbaudet - Apparel & Fashion - Large

zenloop helped vertbaudet cut customer service tickets by 35%. vertbaudet used zenloop's CX management platform to collect feedback at multiple touchpoints. The platform enabled fast survey integrati...on, custom reports, and topic clustering. vertbaudet gathered 44,773 survey submissions and 6,369 comments, leading to 120 process improvements. The company achieved an NPS of 69 and improved customer satisfaction.

Thalia - Retail - Large

zenloop helped Thalia win back 71.8% of dissatisfied customers using AI-powered CX management. Thalia deployed 40 surveys across key touchpoints, collecting feedback and analyzing it with sentiment a...nalysis. Automated win-back campaigns led to over 70,000 regained orders. Thalia's NPS rose to +78, and its Trustpilot rating improved from 2.7 to 4.7 stars. The platform enabled data-driven actions, boosting customer loyalty and satisfaction.

die kartenmacherei - Consumer Goods - Medium

zenloop's NPS solution helped die kartenmacherei identify and win back 5,434 detractors. The company automated customer feedback at checkout and after delivery, collecting over 200,000 responses. Sma...rt labels and sentiment analysis made it easy to spot satisfaction drivers and areas for improvement. Real-time dashboards and live feedback feeds increased customer focus across all teams. More than 6% of customers now leave public reviews, and negative reviews have dropped.

Otto Wilde - Consumer Goods - Small

zenloop helped Otto Wilde boost their NPS by 25 points at the customer service touchpoint. Otto Wilde used zenloop's NPS solution across three channels to gather 2,845 feedback responses. The company... improved product instructions and customer communication based on real feedback. Integrations with Slack, Zendesk, and Freshdesk kept teams updated on NPS in real time. Monthly NPS meetings drove process improvements and increased customer loyalty.

Finanzchef24 - Insurance - Medium

zenloop helped Finanzchef24 boost its Google Rating by 12%, from 4.1 to 4.6, in just six months. The number of Google Reviews jumped 200%, from 52 to 156. Finanzchef24 used zenloop to survey customer...s after purchase, identify promoters, and guide them to leave positive reviews. Email campaigns increased open rates from 48% to 51% and click rates from 6% to 7.2%. This improved brand perception and trust for the digital insurance broker.

kfzteile24 - Automotive - Large

zenloop helped kfzteile24 boost its net promoter score by 14 points in one year. The company used zenloop to collect feedback at four customer touchpoints and identify issues in shipping and stock av...ailability. Website changes and improved communication cut shipping complaints from 55% to 29% and reduced detractors to 7%. Customer satisfaction at the after-delivery touchpoint rose to 80%. The improvements led to fewer service inquiries and higher repurchase rates.

Frequently Asked Questions (FAQ)

What buyers ask before choosing Zenloop

What is Zenloop?

zenloop is an integrated experience management platform based on the Net Promoter Score which empowers companies globally to successfully transform the voice of the customer into prosperous long-term relationships. It also helps to improve sales and revenue and improve brand engagement.

Its SaaS solution automatically collects customer feedback through various channels along the entire customer journey, analyzes and clusters it with the help of artificial intelligence and derives customized and personalized measures to retain satisfied customers and win back dissatisfied customers. The software can be seamlessly integrated into solutions such as Salesforce, Spryker, Emarsys Zendesk, Slack or Shopify or used as an addition to the existing tech stack.

Some of its features include unlimited survey volume, full GDPR Compliance, unlimited data access, multi-language themes analyzer, competitive intelligence and benchmarking, manage brand reputation and more.

What is Zenloop used for?

Zenloop is a Customer Experience Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Collecting Feedback, Loyalty Management and Contact List Management .

What are the top features of Zenloop?

Embedded survey forms, Personalization and Calculator are some of the top features of Zenloop.

Who uses Zenloop?

Zenloop is used by Internet, Consumer Goods and Retail among other industries.

What are Zenloop alternatives?

SmileBack, SurveyMethods, Medallia Agent Connect and Listen360 Customer Engagement Platform are popular alternatives for Zenloop.

Where is Zenloop located?

Zenloop is headquartered at zenloop GmbH, Brunnenstraße 196, 10119 Berlin.

Peers used Zenloop for Collecting feedback and loyalty management

Zenloop Competitors

More Zenloop Alternatives...

Zenloop Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	4.49/5 ★ Read Reviews (5)
Analytics	4.55/5 ★ Read Reviews (189)
Custom Reports	4.41/5 ★ Read Reviews (141)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	4.49/5 ★ Read Reviews (5)
Analytics	4.55/5 ★ Read Reviews (189)
Custom Reports	4.41/5 ★ Read Reviews (141)

Zenloop Integrations

Zenloop integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.51/5 ★

Read Reviews (51)

Data Import

4.48/5 ★

Read Reviews (263)

Software Failure Risk Guidance

for Zenloop

Overall Risk Meter

Low Medium High

Top Failure Risks for Zenloop

zenloop GmbH News

M&A 26/10/2025

zenloop and gominga join forces to create a 360 Customer Experience Management platform

Zenloop and gominga have merged to create a comprehensive Customer Experience Management platform, uniting customer feedback and online reputation management under the zenloop brand. This strategic merger aims to provide brands with a unified view of customer sentiment across multiple channels, enhancing customer interaction and experience management through integrated tools and AI-powered analysis.

Product 17/11/2024

Celebrating 2024: A Year of Innovation and a New Era of Leadership at zenloop

Zenloop.com celebrates a successful year, highlighting platform features and customer experience solutions, emphasizing customer insights, retention, and innovation.

zenloop GmbH Profile

Company Name

zenloop GmbH

Company Website

https://www.zenloop.com/en

Year Founded

2016

HQ Location

zenloop GmbH, Brunnenstraße 196, 10119 Berlin

Employees

11-50

Social

Financials

SERIES A