Zenloop Overview
zenloop is an integrated experience management platform based on the Net Promoter Score which empowers companies globally to successfully transform the voice of the customer into prosperous long-term relationships. It also helps to improve sales and revenue and improve brand engagement.
Its SaaS solution automatically collects customer feedback through various channels along the entire customer journey, analyzes and clusters it with the help of artificial intelligence and derives customized and personalized measures to retain satisfied customers and win back dissatisfied customers. The software can be seamlessly integrated into solutions such as Salesforce, Spryker, Emarsys Zendesk, Slack or Shopify or used as an addition to the existing tech stack.
Some of its features include unlimited survey volume, full GDPR Compliance, unlimited data access, multi-language themes analyzer, competitive intelligence and benchmarking, manage brand reputation and more.
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Zenloop solved their Customer Feedback Management needs. Cuspera uses 3769 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Business Priorities
Improve Customer Satisfaction and Acquire Customers are the most popular business priorities peers achieved using Zenloop.
Use Cases
Peers recommend Collecting Feedback , Loyalty Management , Contact List Management , as the business use cases that they have been most satisfied while using Zenloop.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Collecting Feedback with Promotions |
4.89/5 ★ |
"...This shows what is already evident: it is worthwhile to respond to customer feedback...." Case Study KELLER Group GmbH |
| measuring net promoter score |
4.90/5 ★ |
"...An integration with the Zendesk Customer Service Tool helps assign NPS feedback in different languages to the relevant teams...." Case Study Caseable |
| Measuring CSAT |
4.92/5 ★ |
"...This survey is complemented by methods to determine customer satisfaction , for example, the Net Promoter Score...." Customer Retention |
| Loyalty Management |
4.96/5 ★ |
"...This requires targeted Customer Relationship Management (CRM) , i.e. customer loyalty management...." How Customer Enthusiasm Works |
| customise loyalty program |
4.96/5 ★ |
"...In addition, customer wishes are recognized and incorporated into product and process development in order to build up long-term customer loyalty and trust...." Case Study Otto Wilde Grillers |
| identify target customers |
4.74/5 ★ |
"...By bringing feedback together in one central location, companies save time, which they can instead invest in targeted customer relationship management. ..." Feedback Software |
| Contact List Management |
4.68/5 ★ |
"...In future, we would also like to collect feedback about customer service contacts...." Peer review by Administrator |
| contacts history |
3.51/5 ★ |
"...Existing and past customers...." NPS : Directly Determine Customer Satisfaction |
| creating contact list |
3.21/5 ★ |
"...Personal contact creates trust...." Voice of the Customer (VoC) |
| PEER EXPERIENCES | |
|---|---|
| Collecting Feedback with Promotions |
4.89/5 ★ |
"...This shows what is already evident: it is worthwhile to respond to customer feedback...." Case Study KELLER Group GmbH |
|
| measuring net promoter score |
4.89/5 ★ |
| Measuring CSAT |
4.89/5 ★ |
| Loyalty Management |
4.96/5 ★ |
"...This requires targeted Customer Relationship Management (CRM) , i.e. customer loyalty management...." How Customer Enthusiasm Works |
|
| customise loyalty program |
4.96/5 ★ |
| identify target customers |
4.96/5 ★ |
| Contact List Management |
4.68/5 ★ |
"...In future, we would also like to collect feedback about customer service contacts...." Peer review by Administrator |
|
| contacts history |
4.68/5 ★ |
| creating contact list |
4.68/5 ★ |
51+ more Business Use Cases
Our AI advisor, Wyz, harnessed 3769 insights from peers and experts to help you assess how these Zenloop use cases fit your Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
By using zenloop, we don’t waste time with manual analysis. The Smart Labels provide us with actionable insights on churn drivers and opportunities for improvement. Testimonial By Steve Croclic |
|
With zenloop, we identify our customers' biggest pain points along their customer journey and can determine effective action measures to be taken. Testimonial By Julia Dimmler |
|
Customer centricity is the key for our company's success. zenloop helps us focus on the customer and to communicate insights instantly to all stakeholders. Testimonial By Julia Bösch |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Steve Croclic Head of Voice of the Customer HelloFresh |
By using zenloop, we don’t waste time with manual analysis. The Smart Labels provide us with actionable insights on churn drivers and opportunities for improvement. Testimonial By Steve Croclic |
|
Julia Dimmler CRM Lead Betty Bossi |
With zenloop, we identify our customers' biggest pain points along their customer journey and can determine effective action measures to be taken. Testimonial By Julia Dimmler |
|
Julia Bösch Chief Executive Officer Outfittery |
Customer centricity is the key for our company's success. zenloop helps us focus on the customer and to communicate insights instantly to all stakeholders. Testimonial By Julia Bösch |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study die kartenmachereiRead More |
|
Case Study kfzteile24Read More |
|
Case Study InternetstoresRead More |
Frequently Asked Questions(FAQ)
for Zenloop
What is Zenloop?
What is Zenloop used for?
What are the top features of Zenloop?
Who uses Zenloop?
What are Zenloop alternatives?
Where is Zenloop located?
Popular Business Setting
for Zenloop
Top Industries
- Internet
- Consumer Goods
- Retail
Popular in
- Mid Market
- Enterprise
- Small Business
Peers used Zenloop to Improve customer satisfaction and Acquire customers
Zenloop Alternatives
Peer and Expert Opinion on Features
for Zenloop
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (458) |
| Personalization | Read Reviews (69) |
| Calculator | Read Reviews (47) |
| Dashboard | Read Reviews (25) |
| Recording | Read Reviews (21) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (458) |
| Personalization | Read Reviews (69) |
| Calculator | Read Reviews (47) |
| Dashboard | Read Reviews (25) |
| Recording | Read Reviews (21) |
IT and Other Capabilities
for Zenloop
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (51) |
| Data Import | Read Reviews (263) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (51) |
| Data Import | Read Reviews (263) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (17) |
| 24/7 Support | Read Reviews (342) |
| Email Support | Read Reviews (11) |
| Phone Support | Read Reviews (11) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (17) |
| 24/7 Support | Read Reviews (342) |
| Email Support | Read Reviews (11) |
| Phone Support | Read Reviews (11) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (189) |
| Custom Reports | Read Reviews (141) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (189) |
| Custom Reports | Read Reviews (141) |
Software Failure Risk Guidance
?for Zenloop
Overall Risk Meter
Top Failure Risks for Zenloop
Vendor Profile Details
HQ Location
zenloop GmbH, Brunnenstraße 196, 10119 Berlin
Employees
11-50
Social
Financials
Seed
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