Results reported in published case studies.
flaconi
Beauty E Commerce · Large
76% repeat customer rate
Flaconi leverages zenloop's customer experience platform to drive international growth in beauty e-commerce. The platform aids in collecting cross-channel feedback and provides AI-powered...
Flaconi leverages zenloop's customer experience platform to drive international growth in beauty e-commerce. The platform aids in collecting cross-channel feedback and provides AI-powered sentiment analysis, helping flaconi maintain high customer satisfaction and NPS scores across 12 European markets. This strategic adoption has resulted in a 76% repeat customer rate and a significant increase in active customers.
Betty Bossi
Consumer Goods · Medium
Betty Bossi used zenloop to find customer pain points along the customer journey. The CRM team identified key issues and took action based on insights from the platform. zenloop helped th...
Betty Bossi used zenloop to find customer pain points along the customer journey. The CRM team identified key issues and took action based on insights from the platform. zenloop helped them focus on customer needs and share feedback with all stakeholders. This led to better customer experiences and more effective actions.
Outfittery
Retail · Medium
Outfittery used zenloop to improve customer centricity. The platform helped them focus on customer needs and share insights quickly with all stakeholders. With zenloop, they identified ke...
Outfittery used zenloop to improve customer centricity. The platform helped them focus on customer needs and share insights quickly with all stakeholders. With zenloop, they identified key pain points in the customer journey. This led to more effective actions and better customer experiences. The solution enabled instant communication of feedback across the company.
vertbaudet
Apparel & Fashion · Large
−35% customer service tickets
zenloop helped vertbaudet cut customer service tickets by 35%. vertbaudet used zenloop's CX management platform to collect feedback at multiple touchpoints. The platform enabled fast surv...
zenloop helped vertbaudet cut customer service tickets by 35%. vertbaudet used zenloop's CX management platform to collect feedback at multiple touchpoints. The platform enabled fast survey integration, custom reports, and topic clustering. vertbaudet gathered 44,773 survey submissions and 6,369 comments, leading to 120 process improvements. The company achieved an NPS of 69 and improved customer satisfaction.
Thalia
Retail · Large
zenloop helped Thalia win back 71.8% of dissatisfied customers using AI-powered CX management. Thalia deployed 40 surveys across key touchpoints, collecting feedback and analyzing it with...
zenloop helped Thalia win back 71.8% of dissatisfied customers using AI-powered CX management. Thalia deployed 40 surveys across key touchpoints, collecting feedback and analyzing it with sentiment analysis. Automated win-back campaigns led to over 70,000 regained orders. Thalia's NPS rose to +78, and its Trustpilot rating improved from 2.7 to 4.7 stars. The platform enabled data-driven actions, boosting customer loyalty and satisfaction.
die kartenmacherei
Consumer Goods · Medium
zenloop's NPS solution helped die kartenmacherei identify and win back 5,434 detractors. The company automated customer feedback at checkout and after delivery, collecting over 200,000 re...
zenloop's NPS solution helped die kartenmacherei identify and win back 5,434 detractors. The company automated customer feedback at checkout and after delivery, collecting over 200,000 responses. Smart labels and sentiment analysis made it easy to spot satisfaction drivers and areas for improvement. Real-time dashboards and live feedback feeds increased customer focus across all teams. More than 6% of customers now leave public reviews, and negative reviews have dropped.
