Zenloop Overview

zenloop is an integrated experience management platform based on the Net Promoter Score which empowers companies globally to successfully transform the voice of the customer into prosperous long-term relationships. It also helps to improve sales and revenue and improve brand engagement.

Its SaaS solution automatically collects customer feedback through various channels along the entire customer journey, analyzes and clusters it with the help of artificial intelligence and derives customized and personalized measures to retain satisfied customers and win back dissatisfied customers. The software can be seamlessly integrated into solutions such as Salesforce, Spryker, Emarsys Zendesk, Slack or Shopify or used as an addition to the existing tech stack.

Some of its features include unlimited survey volume, full GDPR Compliance, unlimited data access, multi-language themes analyzer, competitive intelligence and benchmarking, manage brand reputation and more.

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well Zenloop solved their Customer Feedback Management needs. Cuspera uses 3769 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities peers achieved using Zenloop.

Other priorities:

  • Increase Sales & Revenue
  • Improve ROI
  • Increase Customer Life Time Value
  • Improve Employee Experience
  • Improve Efficiency
  • Improve Brand Engagement
  • Scale Best Practices
  • Improve Digital And Social Presence
  • Enter New Markets Internationally Or Locally
  • Improve Product Experience
  • Build Brand Awareness
  • Establish Thought Leadership
  • Improve Stakeholder Relations
  • Reduce Bounce
See all business priorities See less business priorities

Use Cases

Peers recommend Collecting Feedback , Loyalty Management , Contact List Management , as the business use cases that they have been most satisfied while using Zenloop.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Collecting Feedback with Promotions

4.89/5

Read Reviews (838)

"...Online rating platforms such as TrustPilot or TripAdvisor actively request customer feedback...." Voice of the Customer (VoC)
measuring net promoter score

4.90/5

Read Reviews (420)

Measuring CSAT

4.92/5

Read Reviews (167)

Loyalty Management

4.96/5

Read Reviews (177)

"...Customer loyalty is achieved by recording and analyzing the wishes, needs, and expectations of customers at regular intervals...." Tips for More Customer Orientation
customise loyalty program

4.96/5

Read Reviews (131)

identify target customers

4.74/5

Read Reviews (11)

Contact List Management

4.68/5

Read Reviews (48)

"...All contact points and customer actions are recorded in a central database...." Customer Retention
contacts history

3.51/5

Read Reviews (1)

creating contact list

3.21/5

Read Reviews (1)

PEER EXPERIENCES
Collecting Feedback with Promotions

4.89/5

Read Reviews (838)

"...Online rating platforms such as TrustPilot or TripAdvisor actively request customer feedback...." Voice of the Customer (VoC)
measuring net promoter score

4.89/5

Read Reviews (420)

Measuring CSAT

4.89/5

Read Reviews (167)

Loyalty Management

4.96/5

Read Reviews (177)

"...Customer loyalty is achieved by recording and analyzing the wishes, needs, and expectations of customers at regular intervals...." Tips for More Customer Orientation
customise loyalty program

4.96/5

Read Reviews (131)

identify target customers

4.96/5

Read Reviews (11)

Contact List Management

4.68/5

Read Reviews (48)

"...All contact points and customer actions are recorded in a central database...." Customer Retention
contacts history

4.68/5

Read Reviews (1)

creating contact list

4.68/5

Read Reviews (1)

51+ more Business Use Cases

Our AI advisor, Wyz, harnessed 3769 insights from peers and experts to help you assess how these Zenloop use cases fit your Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Julia Dimmler

CRM Lead

Betty Bossi

With zenloop, we identify our customers' biggest pain points along their customer journey and can determine effective action measures to be taken. Testimonial By Julia Dimmler

Jan-Robin Läckes

Head of Digital

tigha

Thanks to zenloop, we're able to collect customer feedback at different touchpoints, enrich it with further data and therefore implement measures driven by our customers. Testimonial By Jan-Robin Läckes

Martin Gödicke

Senior Vice President Marketing

Contorion

By reacting to customer feedback in an automated manner, we’ve been able to significantly increase repurchase rates. The zenloop integration took only a few hours.. Testimonial By Martin Gödicke
CUSTOMERS TESTIMONIALS

Julia Dimmler

CRM Lead

Betty Bossi

With zenloop, we identify our customers' biggest pain points along their customer journey and can determine effective action measures to be taken. Testimonial By Julia Dimmler

Jan-Robin Läckes

Head of Digital

tigha

Thanks to zenloop, we're able to collect customer feedback at different touchpoints, enrich it with further data and therefore implement measures driven by our customers. Testimonial By Jan-Robin Läckes

Martin Gödicke

Senior Vice President Marketing

Contorion

By reacting to customer feedback in an automated manner, we’ve been able to significantly increase repurchase rates. The zenloop integration took only a few hours.. Testimonial By Martin Gödicke

Case Studies

COMPANY CASE STUDIES
Case Study kfzteile24

Learn how kfzteile24 manages Continuous Improvement with the Help of the Net Promoter System

Read More
Case Study KELLER Group GmbH

How KELLER Group GmbH More than Doubled its Average Sales Value through Experience-Based Customer Approaches

Read More
Case Study Caseable

How Caseable uses NPS as a Means of Quality Control as Well as Basis for Customer Centering and a Uniform Feedback Strategy

Read More

Popular Business Setting

for Zenloop

Top Industries

  • Internet
  • Consumer Goods
  • Retail

Popular in

  • Mid Market
  • Enterprise
  • Small Business

Peers used Zenloop to Improve customer satisfaction and Acquire customers

Peer and Expert Opinion on Features

for Zenloop

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.57/5

Read Reviews (458)
Personalization

4.47/5

Read Reviews (69)
Calculator

4.77/5

Read Reviews (47)
Dashboard

4.60/5

Read Reviews (25)
Recording

4.41/5

Read Reviews (21)
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.57/5

Read Reviews (458)
Personalization

4.47/5

Read Reviews (69)
Calculator

4.77/5

Read Reviews (47)
Dashboard

4.60/5

Read Reviews (25)
Recording

4.41/5

Read Reviews (21)

IT and Other Capabilities

for Zenloop

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.51/5

Read Reviews (51)
Data Import

4.48/5

Read Reviews (263)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.51/5

Read Reviews (51)
Data Import

4.48/5

Read Reviews (263)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.47/5

Read Reviews (17)
24/7 Support

4.46/5

Read Reviews (342)
Email Support

4.34/5

Read Reviews (11)
Phone Support

4.34/5

Read Reviews (11)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.47/5

Read Reviews (17)
24/7 Support

4.46/5

Read Reviews (342)
Email Support

4.34/5

Read Reviews (11)
Phone Support

4.34/5

Read Reviews (11)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.49/5

Read Reviews (5)
Analytics

4.55/5

Read Reviews (189)
Custom Reports

4.41/5

Read Reviews (141)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.49/5

Read Reviews (5)
Analytics

4.55/5

Read Reviews (189)
Custom Reports

4.41/5

Read Reviews (141)

Software Failure Risk Guidance

?

for Zenloop

Overall Risk Meter

Low Medium High

Top Failure Risks for Zenloop

Vendor Profile Details

Company Name

Zenloop

Company Website

https://www.zenloop.com/en

Year Founded

2016

HQ Location

zenloop GmbH, Brunnenstraße 196, 10119 Berlin

Employees

11-50

Social

Financials

Seed