Zenloop Overview

zenloop is an integrated experience management platform based on the Net Promoter Score which empowers companies globally to successfully transform the voice of the customer into prosperous long-term relationships. It also helps to improve sales and revenue and improve brand engagement.

Its SaaS solution automatically collects customer feedback through various channels along the entire customer journey, analyzes and clusters it with the help of artificial intelligence and derives customized and personalized measures to retain satisfied customers and win back dissatisfied customers. The software can be seamlessly integrated into solutions such as Salesforce, Spryker, Emarsys Zendesk, Slack or Shopify or used as an addition to the existing tech stack.

Some of its features include unlimited survey volume, full GDPR Compliance, unlimited data access, multi-language themes analyzer, competitive intelligence and benchmarking, manage brand reputation and more.

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well Zenloop solved their Customer Feedback Management needs. Cuspera uses 3769 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities peers achieved using Zenloop.

Other priorities:

  • Increase Sales & Revenue
  • Improve ROI
  • Increase Customer Life Time Value
  • Improve Employee Experience
  • Improve Efficiency
  • Improve Brand Engagement
  • Scale Best Practices
  • Improve Digital And Social Presence
  • Enter New Markets Internationally Or Locally
  • Improve Product Experience
  • Build Brand Awareness
  • Establish Thought Leadership
  • Improve Stakeholder Relations
  • Reduce Bounce
See all business priorities See less business priorities

Use Cases

Peers recommend Collecting Feedback , Loyalty Management , Contact List Management , as the business use cases that they have been most satisfied while using Zenloop.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Collecting Feedback with Promotions

4.89/5

Read Reviews (838)

"...But it's not just customer surveys that matter when it comes to meeting buyers' expectations...." A Guide to Conducting a Customer Satisfaction Survey
measuring net promoter score

4.90/5

Read Reviews (420)

"...The focus here is on how companies can increase customer retention with the help of the Net Promoter System. ..."
Measuring CSAT

4.92/5

Read Reviews (167)

"...During such an analysis, customer satisfaction can be determined in order to highlight particularly positive or negative touchpoints...."
Loyalty Management

4.96/5

Read Reviews (177)

"...During his investigation, it became clear that there is no need for complex studies to measure customer loyalty ...." What is NPS
customise loyalty program

4.96/5

Read Reviews (131)

"...The most common customer loyalty program is through the use of bonuses, designed for both on- and offline use...."
identify target customers

4.74/5

Read Reviews (11)

"...With the help of targeted Voice of Customer methods and effective VoC management, companies can gain a holistic understanding of their customers and their behavior in order to adapt their decisions accordingly...."
Contact List Management

4.68/5

Read Reviews (48)

"...The reason for this is the time of the survey, which relates exclusively to the past interaction between customers and companies. ..." Feedback Software
contacts history

3.51/5

Read Reviews (1)

"...The reason for this is the time of the survey, which relates exclusively to the past interaction between customers and companies. ..."
creating contact list

3.21/5

Read Reviews (1)

"...Personal contact creates trust...."
PEER EXPERIENCES
Collecting Feedback with Promotions

4.89/5

Read Reviews (838)

"...But it's not just customer surveys that matter when it comes to meeting buyers' expectations...." A Guide to Conducting a Customer Satisfaction Survey
measuring net promoter score

4.89/5

Read Reviews (420)

Measuring CSAT

4.89/5

Read Reviews (167)

Loyalty Management

4.96/5

Read Reviews (177)

"...During his investigation, it became clear that there is no need for complex studies to measure customer loyalty ...." What is NPS
customise loyalty program

4.96/5

Read Reviews (131)

identify target customers

4.96/5

Read Reviews (11)

Contact List Management

4.68/5

Read Reviews (48)

"...The reason for this is the time of the survey, which relates exclusively to the past interaction between customers and companies. ..." Feedback Software
contacts history

4.68/5

Read Reviews (1)

creating contact list

4.68/5

Read Reviews (1)

51+ more Business Use Cases

Our AI advisor, Wyz, harnessed 3769 insights from peers and experts to help you assess how these Zenloop use cases fit your Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Dagmar Reichenbächer

Head of Customer Management

Lichtblick

We ask for NPS feedback after customer interactions with our service team. It helps us to train and develop our employees and continuously improve our service quality. Testimonial By Dagmar Reichenbächer

Sandra Friedrichs

Manager Business Development

Thalia

With zenloop, we can easily set up email and slack notifications. This allows us to immediately and automatically forward critical feedback to the responsible employees. Testimonial By Sandra Friedrichs

Julia Dimmler

CRM Lead

Betty Bossi

With zenloop, we identify our customers' biggest pain points along their customer journey and can determine effective action measures to be taken. Testimonial By Julia Dimmler
CUSTOMERS TESTIMONIALS

Dagmar Reichenbächer

Head of Customer Management

Lichtblick

We ask for NPS feedback after customer interactions with our service team. It helps us to train and develop our employees and continuously improve our service quality. Testimonial By Dagmar Reichenbächer

Sandra Friedrichs

Manager Business Development

Thalia

With zenloop, we can easily set up email and slack notifications. This allows us to immediately and automatically forward critical feedback to the responsible employees. Testimonial By Sandra Friedrichs

Julia Dimmler

CRM Lead

Betty Bossi

With zenloop, we identify our customers' biggest pain points along their customer journey and can determine effective action measures to be taken. Testimonial By Julia Dimmler

Case Studies

COMPANY CASE STUDIES
Case Study Aroundhome

How Aroundhome uses Net Promoter Score as an Indicator of Partner Satisfaction and Booster of Customer Lifetime Value in B2B

Read More
Case Study Internetstores

Europe’s leading online platform for outdoor & bike generates more loyal customers and +62% repurchase rates using zenloop

Read More
Case Study Otto Wilde Grillers

Otto Wilde Grillers Uses NPS as a Key Metric for Corporate Success

Read More

Popular Business Setting

for Zenloop

Top Industries

  • Internet
  • Consumer Goods
  • Retail

Popular in

  • Mid Market
  • Enterprise
  • Small Business

Peers used Zenloop to Improve customer satisfaction and Acquire customers

Peer and Expert Opinion on Features

for Zenloop

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.57/5

Read Reviews (458)
Personalization

4.47/5

Read Reviews (69)
Calculator

4.77/5

Read Reviews (47)
Dashboard

4.60/5

Read Reviews (25)
Recording

4.41/5

Read Reviews (21)
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.57/5

Read Reviews (458)
Personalization

4.47/5

Read Reviews (69)
Calculator

4.77/5

Read Reviews (47)
Dashboard

4.60/5

Read Reviews (25)
Recording

4.41/5

Read Reviews (21)

IT and Other Capabilities

for Zenloop

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.51/5

Read Reviews (51)
Data Import

4.48/5

Read Reviews (263)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.51/5

Read Reviews (51)
Data Import

4.48/5

Read Reviews (263)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.47/5

Read Reviews (17)
24/7 Support

4.46/5

Read Reviews (342)
Email Support

4.34/5

Read Reviews (11)
Phone Support

4.34/5

Read Reviews (11)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.47/5

Read Reviews (17)
24/7 Support

4.46/5

Read Reviews (342)
Email Support

4.34/5

Read Reviews (11)
Phone Support

4.34/5

Read Reviews (11)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.49/5

Read Reviews (5)
Analytics

4.55/5

Read Reviews (189)
Custom Reports

4.41/5

Read Reviews (141)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.49/5

Read Reviews (5)
Analytics

4.55/5

Read Reviews (189)
Custom Reports

4.41/5

Read Reviews (141)

Software Failure Risk Guidance

?

for Zenloop

Overall Risk Meter

Low Medium High

Top Failure Risks for Zenloop

Vendor Profile Details

Company Name

Zenloop

Company Website

https://www.zenloop.com/en

Year Founded

2016

HQ Location

zenloop GmbH, Brunnenstraße 196, 10119 Berlin

Employees

11-50

Social

Financials

Seed