SmileBack Overview

SmileBack is a simple customer feedback solution that instantly tells everything needed to know about customer satisfaction. Its shared commitment to a simple customer service philosophy leads to exceptional customer satisfaction and long-term growth.

SmileBack helps in gathering immediate, actionable customer feedback, master customer success, increase customer retention and receive more customer feedback. It also helps to capture genuine and actionable insights to help improve customer retention and increase customer satisfaction all through a one-click customer satisfaction survey.

Some of its features include making feedback frictionless, view customer satisfaction problems as they happen, improve customer retention, spot and reward the support agents who are thriving and help the ones who are struggling and more.

Cuspera Reviews

16 buyers and buying teams have used Cuspera to assess how well SmileBack solved their Customer Feedback Management needs. Cuspera uses 1239 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities peers achieved using SmileBack.

Other priorities:

  • Improve Digital And Social Presence
  • Build Brand Awareness
  • Improve Brand Engagement
  • Improve Efficiency
  • Increase Sales & Revenue
  • Grow Market Share
See all business priorities See less business priorities

Use Cases

Peers recommend Collecting Feedback , Engaging Conversational Surveys , Rating And Review Management , as the business use cases that they have been most satisfied while using SmileBack.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Collecting Feedback

4.93/5

Read Reviews (256)

"...Customer Satisfaction (CSAT) and Net Promoter Score (NPS) is what we do, but we don t stop there...." Customer Satisfaction Surveys
Measuring CSAT

4.93/5

Read Reviews (138)

measuring net promoter score

4.74/5

Read Reviews (32)

Engaging Conversational Surveys with Phone Calls

4.94/5

Read Reviews (37)

"...Before SmileBack, we were using email replies for follow up with less than 10% feedback...." Peer review by Consultant in Information Technology
engaging and following up

4.92/5

Read Reviews (29)

Rating And Review Management

4.81/5

Read Reviews (34)

"...We are allowing our customers to easily rate their experience, and before SmileBack it was a laborious task and we got very few responses...." Peer review by Jennifer Gisler, Web Developer & Designer, Cadan Technologies
PEER EXPERIENCES
Collecting Feedback

4.93/5

Read Reviews (256)

"...Customer Satisfaction (CSAT) and Net Promoter Score (NPS) is what we do, but we don t stop there...." Customer Satisfaction Surveys
Measuring CSAT

4.93/5

Read Reviews (138)

measuring net promoter score

4.93/5

Read Reviews (32)

Engaging Conversational Surveys with Phone Calls

4.94/5

Read Reviews (37)

"...Before SmileBack, we were using email replies for follow up with less than 10% feedback...." Peer review by Consultant in Information Technology
engaging and following up

4.94/5

Read Reviews (29)

Rating And Review Management

4.81/5

Read Reviews (34)

"...We are allowing our customers to easily rate their experience, and before SmileBack it was a laborious task and we got very few responses...." Peer review by Jennifer Gisler, Web Developer & Designer, Cadan Technologies

22+ more Business Use Cases

Our AI advisor, Wyz, harnessed 1239 insights from peers and experts to help you assess how these SmileBack use cases fit your Customer Feedback Management needs.

Case Studies

COMPANY CASE STUDIES
Case Study Somerbys IT

How SmileBack’s simplicity encourages customer feedback

Read More
Case Study m3 Networks

How great customer service drives sales success

Read More
Case Study LanDynamix

How SmileBack customer satisfaction metrics keep your finger on the pulse at all times

Read More

Popular Business Setting

for SmileBack

Top Industries

  • Information Technology and Services
  • Computer Software
  • Computer & Network Security

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used SmileBack to Improve customer satisfaction and Acquire customers

Peer and Expert Opinion on Features

for SmileBack

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.87/5

Read Reviews (85)
Ticketing

4.78/5

Read Reviews (52)
Dashboard

4.63/5

Read Reviews (41)
Widgets

3.72/5

Read Reviews (16)
Alerts: popups & Notifications

4.67/5

Read Reviews (8)
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.87/5

Read Reviews (85)
Ticketing

4.78/5

Read Reviews (52)
Dashboard

4.63/5

Read Reviews (41)
Widgets

3.72/5

Read Reviews (16)
Alerts: popups & Notifications

4.67/5

Read Reviews (8)

IT and Other Capabilities

for SmileBack

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.69/5

Read Reviews (52)
Data Import

4.40/5

Read Reviews (99)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.69/5

Read Reviews (52)
Data Import

4.40/5

Read Reviews (99)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.87/5

Read Reviews (187)
Email Support

4.65/5

Read Reviews (10)
Phone Support

4.61/5

Read Reviews (9)
Chat Support

4.56/5

Read Reviews (8)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.87/5

Read Reviews (187)
Email Support

4.65/5

Read Reviews (10)
Phone Support

4.61/5

Read Reviews (9)
Chat Support

4.56/5

Read Reviews (8)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.91/5

Read Reviews (42)
Custom Reports

4.26/5

Read Reviews (121)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.91/5

Read Reviews (42)
Custom Reports

4.26/5

Read Reviews (121)

Software Failure Risk Guidance

?

for SmileBack

Overall Risk Meter

Low Medium High

Top Failure Risks for SmileBack

Vendor Profile Details

Company Name

SmileBack

Company Website

https://smileback.com/

HQ Location

Wilmington, DE

Employees

11-50

Social

Financials

Private