SmileBack Overview
SmileBack is a simple customer feedback solution that instantly tells everything needed to know about customer satisfaction. Its shared commitment to a simple customer service philosophy leads to exceptional customer satisfaction and long-term growth.
SmileBack helps in gathering immediate, actionable customer feedback, master customer success, increase customer retention and receive more customer feedback. It also helps to capture genuine and actionable insights to help improve customer retention and increase customer satisfaction all through a one-click customer satisfaction survey.
Some of its features include making feedback frictionless, view customer satisfaction problems as they happen, improve customer retention, spot and reward the support agents who are thriving and help the ones who are struggling and more.
Cuspera Reviews
16 buyers and buying teams have used Cuspera to assess how well SmileBack solved their Customer Feedback Management needs. Cuspera uses 1239 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Business Priorities
Improve Customer Satisfaction and Acquire Customers are the most popular business priorities peers achieved using SmileBack.
Use Cases
Peers recommend Collecting Feedback , Engaging Conversational Surveys , Rating And Review Management , as the business use cases that they have been most satisfied while using SmileBack.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Collecting Feedback |
4.93/5 ★ |
"...And Mark is positive that their customer surveys and client reports have helped his business to win crucial deals...." Case Study m3 Networks |
| Measuring CSAT |
4.93/5 ★ |
"...Website widget displaying LanDynamix CSAT and NPS scores Getting an integrated view of your business...." Case Study LanDynamix |
| measuring net promoter score |
4.74/5 ★ |
"...Website widget displaying LanDynamix CSAT and NPS scores Getting an integrated view of your business...." Case Study LanDynamix |
| Engaging Conversational Surveys with Phone Calls |
4.94/5 ★ |
"...Want to kickstart your employee engagement? ..." Case Study Eyetech Ltd |
| engaging and following up |
4.92/5 ★ |
"...By integrating with our ticketing system (ConnectWise) we are able to keep the record of the feedback with the ticket, along with any follow-up work or conversations...." Peer review by David Garwood, Head Of Operations, Riverbank IT Management ☁ |
| Rating And Review Management |
4.81/5 ★ |
"...The reports and insight it provides are invaluable during customer business reviews...." Peer review by James Oberhaus, Senior Partner, CPI Solutions |
| PEER EXPERIENCES | |
|---|---|
| Collecting Feedback |
4.93/5 ★ |
"...And Mark is positive that their customer surveys and client reports have helped his business to win crucial deals...." Case Study m3 Networks |
|
| Measuring CSAT |
4.93/5 ★ |
| measuring net promoter score |
4.93/5 ★ |
| Engaging Conversational Surveys with Phone Calls |
4.94/5 ★ |
"...Want to kickstart your employee engagement? ..." Case Study Eyetech Ltd |
|
| engaging and following up |
4.94/5 ★ |
| Rating And Review Management |
4.81/5 ★ |
"...The reports and insight it provides are invaluable during customer business reviews...." Peer review by James Oberhaus, Senior Partner, CPI Solutions |
|
22+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1239 insights from peers and experts to help you assess how these SmileBack use cases fit your Customer Feedback Management needs.
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study LanDynamixRead More |
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Case Study Somerbys ITRead More |
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Case Study OnboardITRead More |
Frequently Asked Questions(FAQ)
for SmileBack
What is SmileBack?
What is SmileBack used for?
What are the top features of SmileBack?
Who uses SmileBack?
What are SmileBack alternatives?
Where is SmileBack located?
Popular Business Setting
for SmileBack
Top Industries
- Information Technology and Services
- Computer Software
- Computer & Network Security
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used SmileBack to Improve customer satisfaction and Acquire customers
SmileBack Alternatives
Peer and Expert Opinion on Features
for SmileBack
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (85) |
| Ticketing | Read Reviews (52) |
| Dashboard | Read Reviews (41) |
| Widgets | Read Reviews (16) |
| Alerts: popups & Notifications | Read Reviews (8) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (85) |
| Ticketing | Read Reviews (52) |
| Dashboard | Read Reviews (41) |
| Widgets | Read Reviews (16) |
| Alerts: popups & Notifications | Read Reviews (8) |
IT and Other Capabilities
for SmileBack
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (52) |
| Data Import | Read Reviews (99) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (52) |
| Data Import | Read Reviews (99) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (187) |
| Email Support | Read Reviews (10) |
| Phone Support | Read Reviews (9) |
| Chat Support | Read Reviews (8) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (187) |
| Email Support | Read Reviews (10) |
| Phone Support | Read Reviews (9) |
| Chat Support | Read Reviews (8) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (42) |
| Custom Reports | Read Reviews (121) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (42) |
| Custom Reports | Read Reviews (121) |
Software Failure Risk Guidance
?for SmileBack
Overall Risk Meter
Top Failure Risks for SmileBack
Vendor Profile Details
Company Name
SmileBack
Company Website
https://smileback.com/HQ Location
Wilmington, DE
Employees
11-50
Social
Financials
Private
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