Product Business Settings
SmileBack is popular in Information Technology And Services, Computer Software, and Computer & Network Security industries and is widely used by Small Business, Mid Market, and Enterprise.
SmileBack Product Overview
SmileBack® equips Managed Service Providers (MSPs) with specialized tools for gathering and analyzing customer feedback through CSAT and NPS surveys. This platform is tailored for IT professionals, offering a streamlined way to collect actionable insights that drive customer loyalty and retention. SmileBack® integrates seamlessly with Professional Services Automation (PSA) systems, enhancing IT service delivery by providing immediate feedback loops. Unique to SmileBack® is its ability to transform feedback into tangible business actions, fostering customer relationships and generating referrals. MSPs can leverage these insights to refine service offerings, ensuring alignment with client needs and expectations. The platform's robust reporting tools enable detailed analysis, supporting strategic decision-making processes in daily operations.
How satisfied the customers are with SmileBack use-cases
Reviews
"...We are allowing our customer to easily rate their experience, and before SmileBack it was a laborious task and we got very few responses...." Peer review by Jennifer G, Web Developer & Designer, Information Technology and Services
SmileBack Customer Insights, Testimonials and Case Studies
How does SmileBack address your Collecting Feedback Challenges?
How does SmileBack facilitate Engaging Conversational Surveys?
How does SmileBack address your Rating And Review Management Challenges?
What solutions does SmileBack provide for Helpdesk Management?
What is SmileBack?
SmileBack is a simple customer feedback solution that instantly tells everything needed to know about customer satisfaction. Its shared commitment to a simple customer service philosophy leads to exceptional customer satisfaction and long-term growth.
SmileBack helps in gathering immediate, actionable customer feedback, master customer success, increase customer retention and receive more customer feedback. It also helps to capture genuine and actionable insights to help improve customer retention and increase customer satisfaction all through a one-click customer satisfaction survey.
Some of its features include making feedback frictionless, view customer satisfaction problems as they happen, improve customer retention, spot and reward the support agents who are thriving and help the ones who are struggling and more.
What is SmileBack used for?
What are the top features of SmileBack?
Who uses SmileBack?
What are SmileBack alternatives?
Where is SmileBack located?
16 buyers and buying teams have used Cuspera to assess how well SmileBack solved their Customer Feedback Management needs. Cuspera uses 1239 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Peers used SmileBack for Collecting feedback and Engaging conversational surveys
SmileBack Competitors
SmileBack Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (42) |
| Custom Reports | Read Reviews (121) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (42) |
| Custom Reports | Read Reviews (121) |
Software Failure Risk Guidance
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Overall Risk Meter
Top Failure Risks for SmileBack
SmileBack Profile
Company Name
SmileBack
Company Website
https://smileback.com/HQ Location
Wilmington, DE
Employees
11-50
Social
Financials
PRIVATE
How does SmileBack facilitate Social Media Analytics?