SmileBack Overview

SmileBack is a simple customer feedback solution that instantly tells everything needed to know about customer satisfaction. Its shared commitment to a simple customer service philosophy leads to exceptional customer satisfaction and long-term growth.

SmileBack helps in gathering immediate, actionable customer feedback, master customer success, increase customer retention and receive more customer feedback. It also helps to capture genuine and actionable insights to help improve customer retention and increase customer satisfaction all through a one-click customer satisfaction survey.

Some of its features include making feedback frictionless, view customer satisfaction problems as they happen, improve customer retention, spot and reward the support agents who are thriving and help the ones who are struggling and more.

Cuspera Reviews

16 buyers and buying teams have used Cuspera to assess how well SmileBack solved their Customer Feedback Management needs. Cuspera uses 1239 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities peers achieved using SmileBack.

Other priorities:

  • Improve Digital And Social Presence
  • Build Brand Awareness
  • Improve Brand Engagement
  • Improve Efficiency
  • Increase Sales & Revenue
  • Grow Market Share
See all business priorities See less business priorities

Use Cases

Peers recommend Collecting Feedback , Engaging Conversational Surveys , Rating And Review Management , as the business use cases that they have been most satisfied while using SmileBack.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Collecting Feedback

4.93/5

Read Reviews (256)

"...And Mark is positive that their customer surveys and client reports have helped his business to win crucial deals...." Case Study m3 Networks
Measuring CSAT

4.93/5

Read Reviews (138)

"...Website widget displaying LanDynamix CSAT and NPS scores Getting an integrated view of your business...."
measuring net promoter score

4.74/5

Read Reviews (32)

"...Website widget displaying LanDynamix CSAT and NPS scores Getting an integrated view of your business...."
Engaging Conversational Surveys with Phone Calls

4.94/5

Read Reviews (37)

"...Want to kickstart your employee engagement? ..." Case Study Eyetech Ltd
engaging and following up

4.92/5

Read Reviews (29)

"...By integrating with our ticketing system (ConnectWise) we are able to keep the record of the feedback with the ticket, along with any follow-up work or conversations...."
Rating And Review Management

4.81/5

Read Reviews (34)

"...The reports and insight it provides are invaluable during customer business reviews...."
PEER EXPERIENCES
Collecting Feedback

4.93/5

Read Reviews (256)

"...And Mark is positive that their customer surveys and client reports have helped his business to win crucial deals...." Case Study m3 Networks
Measuring CSAT

4.93/5

Read Reviews (138)

measuring net promoter score

4.93/5

Read Reviews (32)

Engaging Conversational Surveys with Phone Calls

4.94/5

Read Reviews (37)

"...Want to kickstart your employee engagement? ..." Case Study Eyetech Ltd
engaging and following up

4.94/5

Read Reviews (29)

Rating And Review Management

4.81/5

Read Reviews (34)

"...The reports and insight it provides are invaluable during customer business reviews...." Peer review by James Oberhaus, Senior Partner, CPI Solutions

22+ more Business Use Cases

Our AI advisor, Wyz, harnessed 1239 insights from peers and experts to help you assess how these SmileBack use cases fit your Customer Feedback Management needs.

Case Studies

COMPANY CASE STUDIES
Case Study LanDynamix

How SmileBack customer satisfaction metrics keep your finger on the pulse at all times

Read More
Case Study Somerbys IT

How SmileBack’s simplicity encourages customer feedback

Read More
Case Study OnboardIT

How OnboardIT uses Google Reviews to grow their business

Read More

Frequently Asked Questions(FAQ)

for SmileBack

What is SmileBack?

SmileBack is a simple customer feedback solution that instantly tells everything needed to know about customer satisfaction. Its shared commitment to a simple customer service philosophy leads to exceptional customer satisfaction and long-term growth.

What is SmileBack used for?

SmileBack is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Collecting Feedback, Engaging Conversational Surveys and Rating And Review Management .

What are the top features of SmileBack?

Embedded survey forms, Ticketing and Dashboard are some of the top features of SmileBack.

Who uses SmileBack?

SmileBack is used by Information Technology And Services, Computer Software and Computer & Network Security among other industries.

What are SmileBack alternatives?

CustomerSure, Simplesat, Surveypal Platform and Startquestion Survey are popular alternatives for SmileBack.

Where is SmileBack located?

SmileBack is headquartered at Wilmington, DE.

Popular Business Setting

for SmileBack

Top Industries

  • Information Technology and Services
  • Computer Software
  • Computer & Network Security

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used SmileBack to Improve customer satisfaction and Acquire customers

Peer and Expert Opinion on Features

for SmileBack

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.87/5

Read Reviews (85)
Ticketing

4.78/5

Read Reviews (52)
Dashboard

4.63/5

Read Reviews (41)
Widgets

3.72/5

Read Reviews (16)
Alerts: popups & Notifications

4.67/5

Read Reviews (8)
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.87/5

Read Reviews (85)
Ticketing

4.78/5

Read Reviews (52)
Dashboard

4.63/5

Read Reviews (41)
Widgets

3.72/5

Read Reviews (16)
Alerts: popups & Notifications

4.67/5

Read Reviews (8)

IT and Other Capabilities

for SmileBack

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.69/5

Read Reviews (52)
Data Import

4.40/5

Read Reviews (99)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.69/5

Read Reviews (52)
Data Import

4.40/5

Read Reviews (99)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.87/5

Read Reviews (187)
Email Support

4.65/5

Read Reviews (10)
Phone Support

4.61/5

Read Reviews (9)
Chat Support

4.56/5

Read Reviews (8)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.87/5

Read Reviews (187)
Email Support

4.65/5

Read Reviews (10)
Phone Support

4.61/5

Read Reviews (9)
Chat Support

4.56/5

Read Reviews (8)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.91/5

Read Reviews (42)
Custom Reports

4.26/5

Read Reviews (121)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.91/5

Read Reviews (42)
Custom Reports

4.26/5

Read Reviews (121)

Software Failure Risk Guidance

?

for SmileBack

Overall Risk Meter

Low Medium High

Top Failure Risks for SmileBack

Vendor Profile Details

Company Name

SmileBack

Company Website

https://smileback.com/

HQ Location

Wilmington, DE

Employees

11-50

Social

Financials

Private