SmileBack Overview
This is a summary of the comprehensive capabilities and benefits of SmileBack based on over 1239 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
SmileBack, CustomerSure, Simplesat, Surveypal Platform, Startquestion survey, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if SmileBack is right for your needs? Our Cuspera AI engine can evaluate how SmileBack fits your specific business needs, industry, and context. Get your personalized assessment report today.
SmileBack supports business activities such as:
- Collecting Feedback
- Engaging Conversational Surveys
- Rating And Review Management
- Helpdesk Management
- Social Media Analytics
SmileBack can help you with many business goals, such as Improve Customer Satisfaction, Acquire Customers, Improve Digital And Social Presence, Build Brand Awareness, Improve Brand Engagement, etc. It can help manage these activities if you use Phone Calls Chat and Slack for these needs. As a solution, SmileBack's capabilities include Embedded Survey Forms, Ticketing, Dashboard, etc.
SmileBack Information Technology and Services Vertical is its biggest customer base.
Reviews
"...Accurate Customer Survey feed back...." Peer review by Sandey S., Service Coordinator, Information Technology and Services
Cuspera Reviews
16 buyers and buying teams have used Cuspera to assess how well SmileBack solved their Customer Feedback Management needs. Cuspera uses 1239 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Business Priorities
Improve Customer Satisfaction and Acquire Customers are the most popular business priorities peers achieved using SmileBack.
Use Cases
Peers recommend Collecting Feedback , Engaging Conversational Surveys , Rating And Review Management , as the business use cases that they have been most satisfied while using SmileBack.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Collecting Feedback |
4.93/5 ★ |
"...Accurate Customer Survey feed back...." Peer review by Sandey S., Service Coordinator, Information Technology and Services |
| Measuring CSAT |
4.93/5 ★ |
"...We are improving customer satisfaction by taking action on their reviews...." Peer review by Administrator |
| measuring net promoter score |
4.74/5 ★ |
"...Website widget displaying LanDynamix CSAT and NPS scores Getting an integrated view of your business...." Case Study LanDynamix |
| Engaging Conversational Surveys with Phone Calls |
4.94/5 ★ |
"...We use SmileBack to gauge customer satisfaction on a service ticket basis and it is part of our weekly/monthly/quarterly scorecard metrics and we monitor trends and follow up on responses that are neutral or negative...." Peer review by Project Manager in Professional Services |
| engaging and following up |
4.92/5 ★ |
"...If you would like to book a follow-up call with our team for implementation support and further consultation, you could do so by clicking. ..." Webinar: The MSP Secret Weapon: Superior Customer Experience |
| Rating And Review Management |
4.81/5 ★ |
"...Stay on point by triggering one-click surveys at the close of every service ticket and quickly receive your customer reviews and important client comments. ..." Customer Satisfaction Surveys |
| PEER EXPERIENCES | |
|---|---|
| Collecting Feedback |
4.93/5 ★ |
"...Accurate Customer Survey feed back...." Peer review by Sandey S., Service Coordinator, Information Technology and Services |
|
| Measuring CSAT |
4.93/5 ★ |
| measuring net promoter score |
4.93/5 ★ |
| Engaging Conversational Surveys with Phone Calls |
4.94/5 ★ |
"...We use SmileBack to gauge customer satisfaction on a service ticket basis and it is part of our weekly/monthly/quarterly scorecard metrics and we monitor trends and follow up on responses that are neutral or negative...." Peer review by Project Manager in Professional Services |
|
| engaging and following up |
4.94/5 ★ |
| Rating And Review Management |
4.81/5 ★ |
"...Stay on point by triggering one-click surveys at the close of every service ticket and quickly receive your customer reviews and important client comments. ..." Customer Satisfaction Surveys |
|
22+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1239 insights from peers and experts to help you assess how these SmileBack use cases fit your Customer Feedback Management needs.
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study Somerbys ITRead More |
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Case Study m3 NetworksRead More |
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Case Study Eyetech LtdRead More |
Frequently Asked Questions(FAQ)
for SmileBack
What is SmileBack?
What is SmileBack used for?
What are the top features of SmileBack?
Who uses SmileBack?
What are SmileBack alternatives?
Where is SmileBack located?
Popular Business Setting
for SmileBack
Top Industries
- Information Technology and Services
- Computer Software
- Computer & Network Security
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used SmileBack to Improve customer satisfaction and Acquire customers
SmileBack Alternatives
Peer and Expert Opinion on Features
for SmileBack
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (85) |
| Ticketing | Read Reviews (52) |
| Dashboard | Read Reviews (41) |
| Widgets | Read Reviews (16) |
| Alerts: popups & Notifications | Read Reviews (8) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (85) |
| Ticketing | Read Reviews (52) |
| Dashboard | Read Reviews (41) |
| Widgets | Read Reviews (16) |
| Alerts: popups & Notifications | Read Reviews (8) |
IT and Other Capabilities
for SmileBack
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (52) |
| Data Import | Read Reviews (99) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (52) |
| Data Import | Read Reviews (99) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (187) |
| Email Support | Read Reviews (10) |
| Phone Support | Read Reviews (9) |
| Chat Support | Read Reviews (8) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (187) |
| Email Support | Read Reviews (10) |
| Phone Support | Read Reviews (9) |
| Chat Support | Read Reviews (8) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (42) |
| Custom Reports | Read Reviews (121) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (42) |
| Custom Reports | Read Reviews (121) |
Software Failure Risk Guidance
?for SmileBack
Overall Risk Meter
Top Failure Risks for SmileBack
Vendor Profile Details
Company Name
SmileBack
Company Website
https://smileback.com/HQ Location
Wilmington, DE
Employees
11-50
Social
Financials
PRIVATE
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