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Listen360 Customer Engagement Platform vs SmileBack: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Listen360 Customer Engagement Platform medium Failure Risk for SmileBack low
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Comparison Summary

This comparison report of Listen360 Customer Engagement Platform vs. SmileBack is based on a specific set of business needs and context. The comparison uses 7654 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Listen360 Customer Engagement Platform and SmileBack

Listen360 Customer Engagement Platform, SmileBack, UserVoice, Medallia Agent Connect, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Listen360 Customer Engagement Platform covers Engaging Conversational Surveys with Chat, Collecting Feedback with Website, Sales Document Management with Offline, Communication Management with Website, etc.

SmileBack focuses on Collecting Feedback, Engaging Conversational Surveys with Phone Calls, Rating And Review Management, Helpdesk Management, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Listen360 Customer Engagement Platform

Focus area

Listen360 Customer Engagement Platform is better than SmileBack for

Software Failure Risk

  • medium

logo SmileBack

Focus area

SmileBack is better than Listen360 Customer Engagement Platform for

Software Failure Risk

  • low

About

Customer feedback tool to make products and services more meaningful to the customers you serve.

Customer satisfaction platform, simple to use but deep in insights

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

46

31

Total Goals
(we found evidences for)

12

8

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (263)

Read Reviews (256)

measuring net promoter score

Read Reviews (37)

Read Reviews (32)

measuring customer satisfaction

Read Reviews (11)

Read Reviews (138)

engagement management

Read Reviews (258)

Read Reviews (37)

engaging and following up

Read Reviews (221)

Read Reviews (29)

sales document management

Read Reviews (109)

Read Reviews (0)

contract management

Read Reviews (108)

Read Reviews (0)

communication management

Read Reviews (103)

Read Reviews (1)

sending & publishing communications

Read Reviews (102)

Read Reviews (1)

advertisement

Read Reviews (63)

Read Reviews (1)

competitive intelligence

Read Reviews (43)

Read Reviews (7)

relationship management

Read Reviews (31)

Read Reviews (2)

sales call management

Read Reviews (30)

Read Reviews (0)

billing and invoice management

Read Reviews (19)

Read Reviews (0)

merger and acquisition

Read Reviews (16)

Read Reviews (2)

contact list management

Read Reviews (13)

Read Reviews (0)

loyalty management

Read Reviews (12)

Read Reviews (6)

customise loyalty program

Read Reviews (12)

Read Reviews (6)

rating and review management

Read Reviews (12)

Read Reviews (34)

generation of new leads

Read Reviews (11)

Read Reviews (2)

social media marketing

Read Reviews (10)

Read Reviews (0)

payment management

Read Reviews (9)

Read Reviews (0)

social media management

Read Reviews (5)

Read Reviews (11)

social media analytics

Read Reviews (3)

Read Reviews (8)

sales review & feedback

Read Reviews (4)

Read Reviews (1)

content management

Read Reviews (3)

Read Reviews (0)

content publishing

Read Reviews (3)

Read Reviews (0)

lead qualification

Read Reviews (3)

Read Reviews (0)

lead qualification: technographic

Read Reviews (2)

Read Reviews (0)

lifetime value management

Read Reviews (1)

Read Reviews (3)

helpdesk management

Read Reviews (0)

Read Reviews (11)

workflow management

Read Reviews (0)

Read Reviews (2)

business development

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve efficiency

  • Acquire customers

  • Manage risk

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Improve consistency

  • Build brand awareness

  • Scale best practices

  • Increase sales & revenue

  • Improve brand engagement

  • Improve internal communications

  • See 9 more

  • Enhance customer relationships

  • Acquire customers

  • Improve digital and social presence

  • Build brand awareness

  • Improve brand engagement

  • Improve efficiency

  • Increase sales & revenue

  • Grow market share

  • See 5 more

Top Channels

Channels Used

  • user generated content

  • blogs

  • website

  • promotions

  • phone calls

  • e-mail

  • offline

  • point of sale

  • chat

  • Slack

  • events

  • trade shows

  • See 9 more

  • user generated content

  • blogs

  • website

  • promotions

  • phone calls

  • e-mail

  • offline

  • point of sale

  • chat

  • Slack

  • events

  • trade shows

  • See 9 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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No Data

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting