Listen360 Customer Engagement Platform: Product updates, Customer stories, and Insights | 2026 Cuspera

Listen360 helps Orange Theory Fitness track member feedback and improve customer service. The platform gives real-time insights into performance and growth. Orange Theory Fitness uses Listen360 to sp...ot issues at specific locations. This helps them boost profitability and keep more members. Senior VP Paul Reuter says Listen360 connects feedback to business results.
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Listen360 helps TruGreen measure customer satisfaction and reduce churn. TruGreen uses Listen360 AI to quantify customer data. James Bauman at TruGreen says Listen360 AI is strong at turning data int...o clear stories. This helps TruGreen understand customers better. The platform supports TruGreen in improving customer experience and loyalty.
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Listen360 helps Orkin understand why customers leave. Orkin uses real customer feedback to find problems fast. The team can act quickly to save at-risk business. This improves customer retention and ...reduces churn. Orkin trusts Listen360 to protect their brand and grow loyalty.
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Listen360 helped i9 Sports improve customer feedback and retention. Before Listen360, i9 Sports used slow, cumbersome surveys with low response rates. With Listen360, they now get real-time feedback ...and respond to issues during the season. Revenue increased by 14 to 28 percent and renewals rose by 8 percent. Response time to unhappy customers is now 70 to 75 percent faster. The platform's analytics also helped i9 Sports focus on coach training, boosting customer satisfaction.
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Listen360 helped Coldwell Banker Bain | Seal improve customer response rates and satisfaction. Within 30 days, they saw very high response rates and high ratings from clients. The platform made it ea...sier for agents to reach out and keep relationships strong. Clients shared more feedback because they felt heard and engaged. This approach helped the company build loyalty and stand out in real estate.
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Listen360 helped Baptist Health collect real-time patient feedback with a simple 30-second survey. Baptist Health used Listen360 to get more timely insights than traditional surveys. The platform's t...ext analytics tool showed trends and patient sentiment across all care centers. Baptist Health sent nearly 1 million feedback requests and got a 35% response rate. The feedback improved patient experience, increased referrals, and helped Baptist Health keep its top provider status in Jacksonville.
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