Listen360 Customer Engagement Platform Overview

Listen360 is a Customer Engagement Platform for use by Executives, Frontline teams, Marketing teams and Service teams across small, medium and large enterprises. It can be deployed in industries such as Health & Fitness, Franchises, Healthcare and Services.

Listen360 enables insights and metrics to be leveraged from customer feedback that can be monitored through dashboards that provide real-time view of brandwise location wise NPS scores, and other key performance data. Customer feedback is captured through emails, web portals, IVRs, after every customer transaction.

Listen360 enables streaming of customer testimonials into social media channels and the website. It also supports customer growth by enabling existing customers to share promotional offers and referrals through social media. Reports feature enables study of insights on customer preferences, demographics and other data.

Cuspera Reviews

24 buyers and buying teams have used Cuspera to assess how well Listen360 Customer Engagement Platform solved their Customer Feedback Management needs. Cuspera uses 6415 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Business Priorities

Improve Customer Satisfaction and Improve Efficiency are the most popular business priorities peers achieved using Listen360 Customer Engagement Platform.

Other priorities:

  • Acquire Customers
  • Manage Risk
  • Improve Digital And Social Presence
  • Enter New Markets Internationally Or Locally
  • Improve Consistency
  • Build Brand Awareness
  • Scale Best Practices
  • Increase Sales & Revenue
  • Improve Brand Engagement
  • Improve Employee Experience
See all business priorities See less business priorities

Use Cases

Peers recommend Collecting Feedback , Engaging Conversational Surveys , Contract Management , as the business use cases that they have been most satisfied while using Listen360 Customer Engagement Platform.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Collecting Feedback with Website

4.76/5

Read Reviews (263)

"...ServiceMaster Clean Janitorial Services had been measuring customer satisfaction for more than 10 years, using a paperbased survey...." Case Study ServiceMaster Clean
measuring net promoter score

4.51/5

Read Reviews (37)

Measuring CSAT

4.68/5

Read Reviews (11)

Engaging Conversational Surveys with Chat, E-Mail and Phone Calls

4.97/5

Read Reviews (258)

"...directly we collect information that you provide to us, such as when you engage in an online Chat, email or call our sales or service team, when you comment to a blog, or when you email, call, write, fax or otherwise initiate contact with Listen360 regarding our Sites and/or Services...." Case Study ServiceMaster Clean
engaging and following up

4.97/5

Read Reviews (221)

Contract Management with Offline and Point Of Sale

4.58/5

Read Reviews (108)

"...In addition, we may process your Personal Information to enforce our agreements with third parties and partners...." Case Study California Closets
PEER EXPERIENCES
Collecting Feedback with Website

4.76/5

Read Reviews (263)

"...ServiceMaster Clean Janitorial Services had been measuring customer satisfaction for more than 10 years, using a paperbased survey...." Case Study ServiceMaster Clean
measuring net promoter score

4.76/5

Read Reviews (37)

Measuring CSAT

4.76/5

Read Reviews (11)

Engaging Conversational Surveys with Chat, E-Mail and Phone Calls

4.97/5

Read Reviews (258)

"...directly we collect information that you provide to us, such as when you engage in an online Chat, email or call our sales or service team, when you comment to a blog, or when you email, call, write, fax or otherwise initiate contact with Listen360 regarding our Sites and/or Services...." Case Study ServiceMaster Clean
engaging and following up

4.97/5

Read Reviews (221)

Contract Management with Offline and Point Of Sale

4.58/5

Read Reviews (108)

"...In addition, we may process your Personal Information to enforce our agreements with third parties and partners...." Case Study California Closets

31+ more Business Use Cases

Our AI advisor, Wyz, harnessed 6415 insights from peers and experts to help you assess how these Listen360 Customer Engagement Platform use cases fit your Customer Feedback Management needs.

Case Studies

COMPANY CASE STUDIES
Case Study Mathnasium

The Feedback Formula Calculating Mathnasium’s Rapid Growth

Read More
Case Study The Little Gym

The Little Gym Achieves Best-in-Class Loyalty Scores in Multiple Customer Environments

Read More
Case Study California Closets

The Secrets of Staying Power: A Growth Strategy That Evolves with the Times

Read More

Popular Business Setting

for Listen360 Customer Engagement Platform

Top Industries

  • Non-Profit Organization Management
  • Health, Wellness and Fitness
  • Consumer Services

Popular in

  • Small Business
  • Enterprise
  • Mid Market

Peers used Listen360 Customer Engagement Platform to Improve customer satisfaction and Improve efficiency

Peer and Expert Opinion on Features

for Listen360 Customer Engagement Platform

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Personalization

3.66/5

Read Reviews (1449)
Recording

3.95/5

Read Reviews (121)
Embedded survey forms

4.09/5

Read Reviews (107)
Ticketing

4.95/5

Read Reviews (68)
Alerts: popups & Notifications

3.93/5

Read Reviews (39)
FEATURES RATINGS AND REVIEWS
Personalization

3.66/5

Read Reviews (1449)
Recording

3.95/5

Read Reviews (121)
Embedded survey forms

4.09/5

Read Reviews (107)
Ticketing

4.95/5

Read Reviews (68)
Alerts: popups & Notifications

3.93/5

Read Reviews (39)

IT and Other Capabilities

for Listen360 Customer Engagement Platform

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.98/5

Read Reviews (149)
Data Import

3.82/5

Read Reviews (366)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.98/5

Read Reviews (149)
Data Import

3.82/5

Read Reviews (366)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.88/5

Read Reviews (170)
24/7 Support

4.07/5

Read Reviews (739)
Email Support

3.78/5

Read Reviews (24)
Phone Support

3.78/5

Read Reviews (25)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.88/5

Read Reviews (170)
24/7 Support

4.07/5

Read Reviews (739)
Email Support

3.78/5

Read Reviews (24)
Phone Support

3.78/5

Read Reviews (25)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.63/5

Read Reviews (168)
Custom Reports

3.77/5

Read Reviews (326)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.63/5

Read Reviews (168)
Custom Reports

3.77/5

Read Reviews (326)

Software Failure Risk Guidance

?

for Listen360 Customer Engagement Platform

Overall Risk Meter

Low Medium High

Top Failure Risks for Listen360 Customer Engagement Platform

Vendor Profile Details

Company Name

Listen360

Company Website

https://www.listen360.com/

HQ Location

11625 Rainwater Drive, Suite 645, Alpharetta, GA 30009, US

Employees

11-50

Social

Financials

Private