About Listen360 Customer Engagement Platform

Listen360 is a Customer Engagement Platform for use by Executives, Frontline teams, Marketing teams and Service teams across small, medium and large enterprises. It can be deployed in industries such as Health & Fitness, Franchises, Healthcare and Services.

Listen360 enables insights and metrics to be leveraged from customer feedback that can be monitored through dashboards that provide real-time view of brandwise location wise NPS scores, and other key performance data. Customer feedback is captured through emails, web portals, IVRs, after every customer transaction.

Listen360 enables streaming of customer testimonials into social media channels and the website. It also supports customer growth by enabling existing customers to share promotional offers and referrals through social media. Reports feature enables study of insights on customer preferences, demographics and other data.

Cuspera Reviews

Cuspera curates public sources on the Interest such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well Listen360 Customer Engagement Platform solves your Feedback Management needs.

Business Priorities

Improve Customer Satisfaction and Improve Efficiency are the most popular business priorities peers achieved using Listen360 Customer Engagement Platform.

Other priorities:

  • Acquire Customers
  • Manage Risk
  • Improve Digital And Social Presence
  • Enter New Markets Internationally Or Locally
  • Improve Consistency
  • Build Brand Awareness
  • Scale Best Practices
  • Increase Sales & Revenue
  • Improve Brand Engagement
  • Improve Employee Experience
See all business priorities See less business priorities

Use Cases

Peers recommend Collecting Feedback , Engaging Conversational Surveys , Sales Document Management , as the business use cases that they have been most satisfied while using Listen360 Customer Engagement Platform.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Collecting Feedback with Website

4.76/5

Read Reviews (263)

"...Hollingshead and his team use the positive customer feedback to bolster campaigns and curate landing pages...." Case Study Mathnasium
measuring net promoter score

4.76/5

Read Reviews (37)

Measuring CSAT

4.76/5

Read Reviews (11)

Engaging Conversational Surveys with Chat, E-Mail and Phone Calls

4.97/5

Read Reviews (258)

"...The gyms use reviews on Facebook to engage with customers and to help grow their business...." Case Study The Little Gym
engaging and following up

4.97/5

Read Reviews (221)

Sales Document Management with Offline and Point Of Sale

4.58/5

Read Reviews (109)

"...In addition, we may process your Personal Information to enforce our agreements with third parties and partners...." Case Study California Closets
contract management

4.58/5

Read Reviews (108)

digital signature

4.58/5

Read Reviews (1)

PEER EXPERIENCES
Collecting Feedback with Website

4.76/5

Read Reviews (263)

"...Hollingshead and his team use the positive customer feedback to bolster campaigns and curate landing pages...." Case Study Mathnasium
measuring net promoter score

4.76/5

Read Reviews (37)

Measuring CSAT

4.76/5

Read Reviews (11)

Engaging Conversational Surveys with Chat, E-Mail and Phone Calls

4.97/5

Read Reviews (258)

"...The gyms use reviews on Facebook to engage with customers and to help grow their business...." Case Study The Little Gym
engaging and following up

4.97/5

Read Reviews (221)

Sales Document Management with Offline and Point Of Sale

4.58/5

Read Reviews (109)

"...In addition, we may process your Personal Information to enforce our agreements with third parties and partners...." Case Study California Closets
contract management

4.58/5

Read Reviews (108)

digital signature

4.58/5

Read Reviews (1)

28+ more Business Use Cases

Our AI advisor, Wyz, harnessed 6415 insights from peers and experts to help you assess how these Listen360 Customer Engagement Platform use cases fit your Feedback Management needs.

Case Studies

COMPANY CASE STUDIES
Case Study Sport Clips

How Sport Clips Built an Empire on The Golden Rule

Read More
Case Study Mathnasium

The Feedback Formula Calculating Mathnasium’s Rapid Growth

Read More
Case Study United PF Partners

Keeping Your Member Experience in Shape: Leveraging Feedback in Fitness

Read More

Popular Business Setting

for Listen360 Customer Engagement Platform

Top Industries

  • Non-Profit Organization Management
  • Health, Wellness and Fitness
  • Consumer Services

Popular in

  • Small Business
  • Enterprise
  • Mid Market

Peers used Listen360 Customer Engagement Platform to Improve customer satisfaction and Improve efficiency

Peer and Expert Opinion on Features

for Listen360 Customer Engagement Platform

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Personalization

3.66/5

Read Reviews (1449)
Recording

3.95/5

Read Reviews (121)
Embedded survey forms

4.09/5

Read Reviews (107)
Ticketing

4.95/5

Read Reviews (68)
Alerts: popups & Notifications

3.93/5

Read Reviews (39)
FEATURES RATINGS AND REVIEWS
Personalization

3.66/5

Read Reviews (1449)
Recording

3.95/5

Read Reviews (121)
Embedded survey forms

4.09/5

Read Reviews (107)
Ticketing

4.95/5

Read Reviews (68)
Alerts: popups & Notifications

3.93/5

Read Reviews (39)

IT and Other Capabilities

for Listen360 Customer Engagement Platform

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.98/5

Read Reviews (149)
Data Import

3.82/5

Read Reviews (366)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.98/5

Read Reviews (149)
Data Import

3.82/5

Read Reviews (366)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.88/5

Read Reviews (170)
24/7 Support

4.07/5

Read Reviews (739)
Email Support

3.78/5

Read Reviews (24)
Phone Support

3.78/5

Read Reviews (25)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.88/5

Read Reviews (170)
24/7 Support

4.07/5

Read Reviews (739)
Email Support

3.78/5

Read Reviews (24)
Phone Support

3.78/5

Read Reviews (25)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.63/5

Read Reviews (168)
Custom Reports

3.77/5

Read Reviews (326)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.63/5

Read Reviews (168)
Custom Reports

3.77/5

Read Reviews (326)

Failure Risk Guidance Security Report

?

for Listen360 Customer Engagement Platform

Overall Risk Meter

Low Medium High

Top Failure Risks for Listen360 Customer Engagement Platform

Vendor Profile Details

Company Name

Listen360

Company Website

https://www.listen360.com/

HQ Location

11625 Rainwater Drive, Suite 645, Alpharetta, GA 30009, US

Employees

11-50

Social

Financials

Private