Listen360 Customer Engagement Platform Overview

Listen360 addresses the challenge of maintaining customer satisfaction and reducing churn through its customer experience software. It enables businesses to measure customer feedback effectively, providing insights that drive loyalty and repeat business. The platform integrates with various online tools, ensuring seamless data flow and personalized support. This integration allows companies to act on customer feedback promptly, enhancing customer retention. Listen360's focus on industry-specific solutions helps businesses tailor their approach to customer feedback, ensuring that the unique needs of different sectors are met. By leveraging these capabilities, businesses can foster a loyal customer base and improve overall satisfaction.

Use Cases

Customers recommend Collecting Feedback, Engaging Conversational Surveys, Contract Management, as the business use cases that they have been most satisfied with while using Listen360 Customer Engagement Platform.

Other use cases:

  • Sending & Publishing Communications
  • Advertisement
  • Competitive Intelligence
  • Relationship Management
  • Call Recording
  • Product Marketing
  • Partner Marketing
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Business Priorities

Improve Customer Satisfaction and Improve Efficiency are the most popular business priorities that customers and associates have achieved using Listen360 Customer Engagement Platform.

Other priorities:

  • Acquire Customers
  • Manage Risk
  • Improve Digital And Social Presence
  • Enter New Markets Internationally Or Locally
  • Improve Consistency
  • Build Brand Awareness
  • Scale Best Practices
  • Increase Sales & Revenue
  • Improve Brand Engagement
  • Improve Employee Experience
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Listen360 Customer Engagement Platform Use-Cases and Business Priorities: Customer Satisfaction Data

Listen360 Customer Engagement Platform works with different mediums / channels such as Website. Chat. E-Mail etc.

Listen360 Customer Engagement Platform's features include Personalization, Recording, Embedded Survey Forms, etc. and Listen360 Customer Engagement Platform support capabilities include Chat Support, 24/7 Support, Email Support, etc. also Listen360 Customer Engagement Platform analytics capabilities include Analytics, and Custom Reports.

Reviews

"...The system easily integrates with your customer system, provides detailed feedback, and excellent reporting capabilities with immediate text and email notifications when customers provide negative feedback. ...." Peer review by Joseph G., Sr. Dir. Business Development, Non-Profit Organization Management

Peer review evidence (same sources as the product rating summary)

"...Individual travelers and larger clients alike consistently notice that Fox is steering the industry in the right direction through NPS...." Case Study Fox World Travel
"...directly we collect information that you provide to us, such as when you engage in an online Chat, email or call our sales or service team, when you comment to a blog, or when you email, call, write, fax or otherwise initiate contact with Listen360 regarding our Sites and/or Services...." Case Study ServiceMaster Clean
"...In addition, we may process your Personal Information to enforce our agreements with third parties and partners...." Case Study ServiceMaster Clean

Listen360 Customer Engagement Platform, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Listen360’s cloud-based Customer Engagement Platform enhances feedback collection and real-time performance monitoring for enterprises. It supports testimonial streaming, promotional sharing, and detailed customer insights.

Popular Business Setting

for Listen360 Customer Engagement Platform

Top Industries

  • Non-Profit Organization Management
  • Health, Wellness and Fitness
  • Consumer Services

Popular in

  • Small Business
  • Enterprise
  • Mid Market

Listen360 Customer Engagement Platform is popular in Non-Profit Organization Management, Health, Wellness And Fitness, and Consumer Services and is widely used by Small Business, Enterprise, and Mid Market.

Listen360 Customer Engagement Platform Customer wins, Customer success stories, Case studies

What solutions does Listen360 Customer Engagement Platform provide for Collecting Feedback?

How does Listen360 Customer Engagement Platform address your Engaging Conversational Surveys Challenges?

Why is Listen360 Customer Engagement Platform the best choice for Contract Management?

What makes Listen360 Customer Engagement Platform ideal for Sending & Publishing Communications?

24 buyers and buying teams have used Cuspera to assess how well Listen360 Customer Engagement Platform solved their Customer Experience Management needs. Cuspera uses 6415 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.

 

The Little Gym International - Children's Services - Medium

Scottsdale, USA

Listen360 helps The Little Gym International see customer feedback fast. The platform lets them track what customers say and spot important keywords. They get many positive reviews, showing the gyms ...give a great experience. The team uses Listen360 to confirm high customer satisfaction. This helps them keep customers happy and loyal.

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Soccer Shots - Children's Services - Medium

Harrisburg, USA

Soccer Shots uses Listen360 to gather feedback from franchise partners. The platform helps them measure customer satisfaction and improve their service. Franchise partners praise Listen360 for its im...pact. The company feels confident in their decision to use the system. Listen360 supports customer retention and loyalty for Soccer Shots.

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Sport Clips - Consumer Services - Large

Georgetown, USA

Sport Clips used Listen360 to track customer feedback across 1,800+ locations. Before Listen360, their surveys were too long and hard to manage. With Listen360 and NPS®, they got clear, simple feedba...ck from clients. This helped them spot what made customers happy and boosted sales. Locations with higher NPS® scores saw more add-on service sales and better growth. NPS® is now a key part of Sport Clips’ brand management and franchise reviews.

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ServiceMaster Clean - Consumer Services - Very Large

Memphis, USA

ServiceMaster Clean used Listen360 to replace slow, paper-based surveys with real-time customer feedback. The new system lets franchisees respond to client input within minutes, not weeks. Retention ...and response rates improved, with company-wide response rates nearing 30%. Listen360’s analytics help ServiceMaster Clean spot trends and act fast. The platform also cut survey costs and boosted loyalty scores by 20 points after new product launches.

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Metal Supermarkets - Retail - Large

Mississauga, Canada

Listen360 helped Metal Supermarkets track customer loyalty using NPS surveys. The company compared NPS scores with sales growth across its 90+ locations. Stores with the highest NPS scores saw a 41% ...sales increase from 2012 to 2017, while those with the lowest had only 15% growth. Leadership used Listen360 data to identify and fix service issues. The platform enabled ongoing monitoring and improvement of customer experience.

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Rollins, Inc. - Consumer Services - Very Large

Atlanta, USA

Rollins, Inc. used Listen360 to gather real-time customer feedback across its pest control brands. The company wanted to improve customer experience and retention by understanding customer needs at e...very branch. Listen360 provided detailed insights down to the technician level, helping Rollins act quickly on feedback. Branches used the platform to identify issues, recognize top performers, and boost customer loyalty. The tool's analytics and daily recaps made it easier to respond to concerns and celebrate positive feedback.

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Listen360 | Stop Guessing. Start Listening

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Frequently Asked Questions (FAQ)

What buyers ask before choosing Listen360 Customer Engagement Platform

What is Listen360 Customer Engagement Platform?

Listen360 is a Customer Engagement Platform for use by Executives, Frontline teams, Marketing teams and Service teams across small, medium and large enterprises. It can be deployed in industries such as Health & Fitness, Franchises, Healthcare and Services.

Listen360 enables insights and metrics to be leveraged from customer feedback that can be monitored through dashboards that provide real-time view of brandwise location wise NPS scores, and other key performance data. Customer feedback is captured through emails, web portals, IVRs, after every customer transaction.

Listen360 enables streaming of customer testimonials into social media channels and the website. It also supports customer growth by enabling existing customers to share promotional offers and referrals through social media. Reports feature enables study of insights on customer preferences, demographics and other data.

What is Listen360 Customer Engagement Platform used for?

Listen360 Customer Engagement Platform is a Customer Experience Management Software mainly used by its customers to Improve Customer Satisfaction and Improve Efficiency by Collecting Feedback, Engaging Conversational Surveys and Contract Management .

What are the top features of Listen360 Customer Engagement Platform?

Personalization, Recording and Embedded survey forms are some of the top features of Listen360 Customer Engagement Platform.

Who uses Listen360 Customer Engagement Platform?

Listen360 Customer Engagement Platform is used by Non-Profit Organization Management, Health, Wellness And Fitness and Consumer Services among other industries.

What are Listen360 Customer Engagement Platform alternatives?

SmileBack, SurveyMethods, Medallia Agent Connect and Zenloop are popular alternatives for Listen360 Customer Engagement Platform.

Where is Listen360 Customer Engagement Platform located?

Listen360 Customer Engagement Platform is headquartered at 11625 Rainwater Drive, Suite 645, Alpharetta, GA 30009, US.
lightning

Peers used Listen360 Customer Engagement Platform for Collecting feedback and Engaging conversational surveys

Listen360 Customer Engagement Platform Competitors

Listen360 Customer Engagement Platform Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.63/5 ★

Read Reviews (168)
Custom Reports

3.77/5 ★

Read Reviews (326)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.63/5 ★

Read Reviews (168)
Custom Reports

3.77/5 ★

Read Reviews (326)

Software Failure Risk Guidance

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for Listen360 Customer Engagement Platform

Overall Risk Meter

Low Medium High

Top Failure Risks for Listen360 Customer Engagement Platform

Listen360, Inc Profile

Company Name

Listen360, Inc

Company Website

https://www.listen360.com/

HQ Location

11625 Rainwater Drive, Suite 645, Alpharetta, GA 30009, US

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE