Listen360 Customer Engagement Platform Overview

Listen360 is a Customer Engagement Platform for use by Executives, Frontline teams, Marketing teams and Service teams across small, medium and large enterprises. It can be deployed in industries such as Health & Fitness, Franchises, Healthcare and Services.

Listen360 enables insights and metrics to be leveraged from customer feedback that can be monitored through dashboards that provide real-time view of brandwise location wise NPS scores, and other key performance data. Customer feedback is captured through emails, web portals, IVRs, after every customer transaction.

Listen360 enables streaming of customer testimonials into social media channels and the website. It also supports customer growth by enabling existing customers to share promotional offers and referrals through social media. Reports feature enables study of insights on customer preferences, demographics and other data.

Cuspera Reviews

24 buyers and buying teams have used Cuspera to assess how well Listen360 Customer Engagement Platform solved their Customer Feedback Management needs. Cuspera uses 6415 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Business Priorities

Improve Customer Satisfaction and Improve Efficiency are the most popular business priorities peers achieved using Listen360 Customer Engagement Platform.

Other priorities:

  • Acquire Customers
  • Manage Risk
  • Improve Digital And Social Presence
  • Enter New Markets Internationally Or Locally
  • Improve Consistency
  • Build Brand Awareness
  • Scale Best Practices
  • Increase Sales & Revenue
  • Improve Brand Engagement
  • Improve Employee Experience
See all business priorities See less business priorities

Use Cases

Peers recommend Collecting Feedback , Engaging Conversational Surveys , Contract Management , as the business use cases that they have been most satisfied while using Listen360 Customer Engagement Platform.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Collecting Feedback with Website

4.76/5 ★

Read Reviews (263)

"...The automatic nature of it makes it easy to gather invaluable feedback from customers with little to no effort...."
measuring net promoter score

4.51/5 ★

Read Reviews (37)

"...Listen360 is a powerful, NPS-based customer engagement and local marketing platform for businesses that understand customer feedback is key to creating loyalty, making smart decisions and growing their operation...."
Measuring CSAT

4.68/5 ★

Read Reviews (11)

"...I could tell you hundreds of stories about how Listen360 has supported customer satisfaction, service and retention, says Skinner...."
Engaging Conversational Surveys with Chat, E-Mail and Phone Calls

4.97/5 ★

Read Reviews (258)

"...The gyms use reviews on Facebook to engage with customers and to help grow their business...." Case Study The Little Gym
engaging and following up

4.97/5 ★

Read Reviews (221)

"...It wasn t consistent, and we couldn t track responses across our network or easily follow up with any customers...."
Contract Management with Offline and Point Of Sale

4.58/5 ★

Read Reviews (108)

"...In addition, we may process your Personal Information to enforce our agreements with third parties and partners...." Case Study Coldwell Banker Bain
PEER EXPERIENCES
Collecting Feedback with Website

4.76/5 ★

Read Reviews (263)

"...The automatic nature of it makes it easy to gather invaluable feedback from customers with little to no effort...." Peer review by Todd F, President
measuring net promoter score

4.76/5 ★

Read Reviews (37)

Measuring CSAT

4.76/5 ★

Read Reviews (11)

Engaging Conversational Surveys with Chat, E-Mail and Phone Calls

4.97/5 ★

Read Reviews (258)

"...The gyms use reviews on Facebook to engage with customers and to help grow their business...." Case Study The Little Gym
engaging and following up

4.97/5 ★

Read Reviews (221)

Contract Management with Offline and Point Of Sale

4.58/5 ★

Read Reviews (108)

"...In addition, we may process your Personal Information to enforce our agreements with third parties and partners...." Case Study Coldwell Banker Bain

31+ more Business Use Cases

Our AI advisor, Wyz, harnessed 6415 insights from peers and experts to help you assess how these Listen360 Customer Engagement Platform use cases fit your Customer Feedback Management needs.

Case Studies

COMPANY CASE STUDIES
Case Study United PF Partners

Keeping Your Member Experience in Shape: Leveraging Feedback in Fitness

Read More
Case Study Mathnasium

The Feedback Formula Calculating Mathnasium’s Rapid Growth

Read More
Case Study Orkin

Superior Customer Relationships: How Rollins Wins with Feedback

Read More

Frequently Asked Questions(FAQ)

for Listen360 Customer Engagement Platform

What is Listen360 Customer Engagement Platform?

Listen360 is a Customer Engagement Platform for use by Executives, Frontline teams, Marketing teams and Service teams across small, medium and large enterprises. It can be deployed in industries such as Health & Fitness, Franchises, Healthcare and Services.

What is Listen360 Customer Engagement Platform used for?

Listen360 Customer Engagement Platform is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Improve Efficiency by Collecting Feedback, Engaging Conversational Surveys and Contract Management .

What are the top features of Listen360 Customer Engagement Platform?

Personalization, Recording and Embedded survey forms are some of the top features of Listen360 Customer Engagement Platform.

Who uses Listen360 Customer Engagement Platform?

Listen360 Customer Engagement Platform is used by Non-Profit Organization Management, Health, Wellness And Fitness and Consumer Services among other industries.

What are Listen360 Customer Engagement Platform alternatives?

UserVoice, Stella Connect Platform, Cvent Online Survey and Zoho Survey are popular alternatives for Listen360 Customer Engagement Platform.

Where is Listen360 Customer Engagement Platform located?

Listen360 Customer Engagement Platform is headquartered at 11625 Rainwater Drive, Suite 645, Alpharetta, GA 30009, US.

Popular Business Setting

for Listen360 Customer Engagement Platform

Top Industries

  • Non-Profit Organization Management
  • Health, Wellness and Fitness
  • Consumer Services

Popular in

  • Small Business
  • Enterprise
  • Mid Market

Peers used Listen360 Customer Engagement Platform to Improve customer satisfaction and Improve efficiency

Peer and Expert Opinion on Features

for Listen360 Customer Engagement Platform

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Personalization

3.66/5 ★

Read Reviews (1449)
Recording

3.95/5 ★

Read Reviews (121)
Embedded survey forms

4.09/5 ★

Read Reviews (107)
Ticketing

4.95/5 ★

Read Reviews (68)
Alerts: popups & Notifications

3.93/5 ★

Read Reviews (39)
FEATURES RATINGS AND REVIEWS
Personalization

3.66/5 ★

Read Reviews (1449)
Recording

3.95/5 ★

Read Reviews (121)
Embedded survey forms

4.09/5 ★

Read Reviews (107)
Ticketing

4.95/5 ★

Read Reviews (68)
Alerts: popups & Notifications

3.93/5 ★

Read Reviews (39)

IT and Other Capabilities

for Listen360 Customer Engagement Platform

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.98/5 ★

Read Reviews (149)
Data Import

3.82/5 ★

Read Reviews (366)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.98/5 ★

Read Reviews (149)
Data Import

3.82/5 ★

Read Reviews (366)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.88/5 ★

Read Reviews (170)
24/7 Support

4.07/5 ★

Read Reviews (739)
Email Support

3.78/5 ★

Read Reviews (24)
Phone Support

3.78/5 ★

Read Reviews (25)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.88/5 ★

Read Reviews (170)
24/7 Support

4.07/5 ★

Read Reviews (739)
Email Support

3.78/5 ★

Read Reviews (24)
Phone Support

3.78/5 ★

Read Reviews (25)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.63/5 ★

Read Reviews (168)
Custom Reports

3.77/5 ★

Read Reviews (326)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.63/5 ★

Read Reviews (168)
Custom Reports

3.77/5 ★

Read Reviews (326)

Software Failure Risk Guidance

?

for Listen360 Customer Engagement Platform

Overall Risk Meter

Low Medium High

Top Failure Risks for Listen360 Customer Engagement Platform

Vendor Profile Details

Company Name

Listen360

Company Website

https://www.listen360.com/

HQ Location

11625 Rainwater Drive, Suite 645, Alpharetta, GA 30009, US

Employees

11-50

Social

Financials

Private