Listen360 Customer Engagement Platform Overview
Listen360 addresses the challenge of maintaining customer satisfaction and reducing churn through its customer experience software. It enables businesses to measure customer feedback effectively, providing insights that drive loyalty and repeat business. The platform integrates with various online tools, ensuring seamless data flow and personalized support. This integration allows companies to act on customer feedback promptly, enhancing customer retention. Listen360's focus on industry-specific solutions helps businesses tailor their approach to customer feedback, ensuring that the unique needs of different sectors are met. By leveraging these capabilities, businesses can foster a loyal customer base and improve overall satisfaction.
Use Cases
Customers recommend Collecting Feedback, Engaging Conversational Surveys, Contract Management, as the business use cases that they have been most satisfied with while using Listen360 Customer Engagement Platform.
Business Priorities
Improve Customer Satisfaction and Improve Efficiency are the most popular business priorities that customers and associates have achieved using Listen360 Customer Engagement Platform.
Listen360 Customer Engagement Platform Use-Cases and Business Priorities: Customer Satisfaction Data
Listen360 Customer Engagement Platform works with different mediums / channels such as Website. Chat. E-Mail etc.
Listen360 Customer Engagement Platform's features include Personalization, Recording, Embedded Survey Forms, etc. and Listen360 Customer Engagement Platform support capabilities include Chat Support, 24/7 Support, Email Support, etc. also Listen360 Customer Engagement Platform analytics capabilities include Analytics, and Custom Reports.
Reviews
"...I value all feedback from my clients and Listen360 allows me to have more candid conversations with them...." Peer review by Dogtopia, Dogtopia
Peer review evidence (same sources as the product rating summary)
"...When we see the details in clients feedback, that s when we have our a-ha moments...." Peer review by Elements Massage, Elements Massage
"...directly we collect information that you provide to us, such as when you engage in an online Chat, email or call our sales or service team, when you comment to a blog, or when you email, call, write, fax or otherwise initiate contact with Listen360 regarding our Sites and/or Services...." Case Study United PF Partners
"...In addition, we may process your Personal Information to enforce our agreements with third parties and partners...." Customer Engagement platform
Listen360 Customer Engagement Platform, SmileBack, Medallia Agent Connect, Zenloop, Simplesat, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Listen360’s cloud-based Customer Engagement Platform enhances feedback collection and real-time performance monitoring for enterprises. It supports testimonial streaming, promotional sharing, and detailed customer insights.
Popular Business Setting
for Listen360 Customer Engagement Platform
Top Industries
- Non-Profit Organization Management
- Health, Wellness and Fitness
- Consumer Services
Popular in
- Small Business
- Enterprise
- Mid Market
Listen360 Customer Engagement Platform is popular in Non-Profit Organization Management, Health, Wellness And Fitness, and Consumer Services and is widely used by Small Business, Enterprise, and Mid Market.
Listen360 Customer Engagement Platform Customer wins, Customer success stories, Case studies
What makes Listen360 Customer Engagement Platform ideal for Collecting Feedback?
What Are the key features of Listen360 Customer Engagement Platform for Engaging Conversational Surveys?
Why is Listen360 Customer Engagement Platform the best choice for Contract Management?
What Are the key features of Listen360 Customer Engagement Platform for Sending & Publishing Communications?
What solutions does Listen360 Customer Engagement Platform provide for Advertisement?
24 buyers and buying teams have used Cuspera to assess how well Listen360 Customer Engagement Platform solved their Customer Feedback Management needs. Cuspera uses 6415 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Listen360 | Stop Guessing. Start Listening
Frequently Asked Questions(FAQ)
for Listen360 Customer Engagement Platform
What is Listen360 Customer Engagement Platform?
Listen360 is a Customer Engagement Platform for use by Executives, Frontline teams, Marketing teams and Service teams across small, medium and large enterprises. It can be deployed in industries such as Health & Fitness, Franchises, Healthcare and Services.
Listen360 enables insights and metrics to be leveraged from customer feedback that can be monitored through dashboards that provide real-time view of brandwise location wise NPS scores, and other key performance data. Customer feedback is captured through emails, web portals, IVRs, after every customer transaction.
Listen360 enables streaming of customer testimonials into social media channels and the website. It also supports customer growth by enabling existing customers to share promotional offers and referrals through social media. Reports feature enables study of insights on customer preferences, demographics and other data.
What is Listen360 Customer Engagement Platform used for?
What are the top features of Listen360 Customer Engagement Platform?
Who uses Listen360 Customer Engagement Platform?
What are Listen360 Customer Engagement Platform alternatives?
Where is Listen360 Customer Engagement Platform located?
Peers used Listen360 Customer Engagement Platform for Collecting feedback and Engaging conversational surveys
Listen360 Customer Engagement Platform Competitors
Listen360 Customer Engagement Platform Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (168) |
| Custom Reports | Read Reviews (326) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (168) |
| Custom Reports | Read Reviews (326) |
Software Failure Risk Guidance
?for Listen360 Customer Engagement Platform
Overall Risk Meter
Top Failure Risks for Listen360 Customer Engagement Platform
Listen360, Inc Profile
Company Name
Listen360, Inc
Company Website
https://www.listen360.com/HQ Location
11625 Rainwater Drive, Suite 645, Alpharetta, GA 30009, US
Employees
11-50
Social
Financials
PRIVATE
