Listen360 Customer Engagement Platform Overview

Listen360 addresses the challenge of maintaining customer satisfaction and reducing churn through its customer experience software. It enables businesses to measure customer feedback effectively, providing insights that drive loyalty and repeat business. The platform integrates with various online tools, ensuring seamless data flow and personalized support. This integration allows companies to act on customer feedback promptly, enhancing customer retention. Listen360's focus on industry-specific solutions helps businesses tailor their approach to customer feedback, ensuring that the unique needs of different sectors are met. By leveraging these capabilities, businesses can foster a loyal customer base and improve overall satisfaction.

Use Cases

Customers recommend Collecting Feedback, Engaging Conversational Surveys, Contract Management, as the business use cases that they have been most satisfied with while using Listen360 Customer Engagement Platform.

Other use cases:

  • Sending & Publishing Communications
  • Advertisement
  • Competitive Intelligence
  • Relationship Management
  • Call Recording
  • Product Marketing
  • Partner Marketing
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Business Priorities

Improve Customer Satisfaction and Improve Efficiency are the most popular business priorities that customers and associates have achieved using Listen360 Customer Engagement Platform.

Other priorities:

  • Acquire Customers
  • Manage Risk
  • Improve Digital And Social Presence
  • Enter New Markets Internationally Or Locally
  • Improve Consistency
  • Build Brand Awareness
  • Scale Best Practices
  • Increase Sales & Revenue
  • Improve Brand Engagement
  • Improve Employee Experience
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Listen360 Customer Engagement Platform Use-Cases and Business Priorities: Customer Satisfaction Data

Listen360 Customer Engagement Platform works with different mediums / channels such as Website. Chat. E-Mail etc.

Listen360 Customer Engagement Platform's features include Personalization, Recording, Embedded Survey Forms, etc. and Listen360 Customer Engagement Platform support capabilities include Chat Support, 24/7 Support, Email Support, etc. also Listen360 Customer Engagement Platform analytics capabilities include Analytics, and Custom Reports.

Reviews

"...The great reports and API access for analysis of customer insights and NPS scores are awesome. ...." Peer review by Verified Reviewer, Non-Profit Organization Management

Listen360 Customer Engagement Platform, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Listen360’s cloud-based Customer Engagement Platform enhances feedback collection and real-time performance monitoring for enterprises. It supports testimonial streaming, promotional sharing, and detailed customer insights.

Popular Business Setting

for Listen360 Customer Engagement Platform

Top Industries

  • Non-Profit Organization Management
  • Health, Wellness and Fitness
  • Consumer Services

Popular in

  • Small Business
  • Enterprise
  • Mid Market

Listen360 Customer Engagement Platform is popular in Non-Profit Organization Management, Health, Wellness And Fitness, and Consumer Services and is widely used by Small Business, Enterprise, and Mid Market.

Comprehensive Insights on Listen360 Customer Engagement Platform Use Cases

Why is Listen360 Customer Engagement Platform the best choice for Collecting Feedback?

What makes Listen360 Customer Engagement Platform ideal for Engaging Conversational Surveys?

What Are the key features of Listen360 Customer Engagement Platform for Contract Management?

How does Listen360 Customer Engagement Platform facilitate Sending & Publishing Communications?

31+ more Business Use Cases

24 buyers and buying teams have used Cuspera to assess how well Listen360 Customer Engagement Platform solved their Customer Feedback Management needs. Cuspera uses 6415 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Case Studies

Health, Wellness and Fitness

CASE STUDY YMCA of the North Shore

Listen360 helps YMCA of the North Shore understand member needs. The platform provides tools to measure customer satisfaction. Staff find Listen360 responsive and helpful. Using Listen360 was a key b...usiness decision for YMCA. The solution supports customer experience and retention. YMCA values the insights gained from member feedback.

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CASE STUDY YMCA of Northwest Florida

Listen360 helps YMCA of Northwest Florida track customer feedback. The team uses Listen360 to spot trends in member comments about equipment, cleaning, and programs. When they see the same issue ment...ioned more than once, they act quickly. This approach helps them improve the member experience and address problems before they grow.

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Real Estate

CASE STUDY SportClips Haircuts

Listen360 helps SportClips Haircuts measure customer satisfaction using NPS. Stores with higher NPS scores see more add-on services. The platform supports customer retention and business growth. Earl... Blood, senior director of operations, highlights the link between NPS and service quality. Listen360 drives repeat business and reduces churn for SportClips Haircuts.

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CASE STUDY The Little Gym International

Listen360 helps The Little Gym International see customer feedback fast. The platform lets them track what customers say and spot key words. They get many positive reviews. This shows their gyms give... a great customer experience. The marketing director says Listen360 is key for their feedback process.

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CASE STUDY Soccer Shots

Listen360 helped Soccer Shots collect feedback from franchise partners. The platform made it easy to measure customer satisfaction. Soccer Shots received positive feedback from their network. The com...pany felt confident in their decision to use Listen360. The tool supports customer experience and loyalty in children's services.

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CASE STUDY TruGreen

Listen360 helps TruGreen measure customer satisfaction and reduce churn. TruGreen uses Listen360 AI to quantify customer data. James Bauman at TruGreen says Listen360 AI is strong at turning data int...o clear stories. This helps TruGreen understand customers better. The platform supports TruGreen in improving customer experience and loyalty.

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Video

Listen360 | Stop Guessing. Start Listening

Video Thumbnail

Frequently Asked Questions(FAQ)

for Listen360 Customer Engagement Platform

What is Listen360 Customer Engagement Platform?

Listen360 is a Customer Engagement Platform for use by Executives, Frontline teams, Marketing teams and Service teams across small, medium and large enterprises. It can be deployed in industries such as Health & Fitness, Franchises, Healthcare and Services.

Listen360 enables insights and metrics to be leveraged from customer feedback that can be monitored through dashboards that provide real-time view of brandwise location wise NPS scores, and other key performance data. Customer feedback is captured through emails, web portals, IVRs, after every customer transaction.

Listen360 enables streaming of customer testimonials into social media channels and the website. It also supports customer growth by enabling existing customers to share promotional offers and referrals through social media. Reports feature enables study of insights on customer preferences, demographics and other data.

What is Listen360 Customer Engagement Platform used for?

Listen360 Customer Engagement Platform is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Improve Efficiency by Collecting Feedback, Engaging Conversational Surveys and Contract Management .

What are the top features of Listen360 Customer Engagement Platform?

Personalization, Recording and Embedded survey forms are some of the top features of Listen360 Customer Engagement Platform.

Who uses Listen360 Customer Engagement Platform?

Listen360 Customer Engagement Platform is used by Non-Profit Organization Management, Health, Wellness And Fitness and Consumer Services among other industries.

What are Listen360 Customer Engagement Platform alternatives?

SmileBack, SurveyMethods, Medallia Agent Connect and Zenloop are popular alternatives for Listen360 Customer Engagement Platform.

Where is Listen360 Customer Engagement Platform located?

Listen360 Customer Engagement Platform is headquartered at 11625 Rainwater Drive, Suite 645, Alpharetta, GA 30009, US.
lightning

Peers used Listen360 Customer Engagement Platform for Collecting feedback and Engaging conversational surveys

Listen360 Customer Engagement Platform Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.63/5 ★

Read Reviews (168)
Custom Reports

3.77/5 ★

Read Reviews (326)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.63/5 ★

Read Reviews (168)
Custom Reports

3.77/5 ★

Read Reviews (326)

Software Failure Risk Guidance

?

for Listen360 Customer Engagement Platform

Overall Risk Meter

Low Medium High

Top Failure Risks for Listen360 Customer Engagement Platform

Listen360, Inc Profile

Company Name

Listen360, Inc

Company Website

https://www.listen360.com/

HQ Location

11625 Rainwater Drive, Suite 645, Alpharetta, GA 30009, US

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE