Listen360 Customer Engagement Platform Overview
This is a summary of the comprehensive capabilities and benefits of Listen360 Customer Engagement Platform based on over 6415 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Listen360 Customer Engagement Platform, UserVoice, Medallia Agent Connect, Cvent online survey, Zoho Survey, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Listen360 Customer Engagement Platform is right for your needs? Our Cuspera AI engine can evaluate how Listen360 Customer Engagement Platform fits your specific business needs, industry, and context. Get your personalized assessment report today.
Listen360 Customer Engagement Platform supports business activities such as:
- Collecting Feedback
- Engaging Conversational Surveys
- Contract Management
- Sending & Publishing Communications
- Advertisement
Listen360 Customer Engagement Platform can help you with many business goals, such as Improve Customer Satisfaction, Improve Efficiency, Acquire Customers, Manage Risk, Improve Digital And Social Presence, etc. It can help manage these activities if you use Website Chat E-Mail etc. for these needs. As a solution, Listen360 Customer Engagement Platform's capabilities include Personalization, Recording, Embedded Survey Forms, etc.
Listen360 Customer Engagement Platform Non-Profit Organization Management Vertical is its biggest customer base.
Reviews
"...To Publish Feedback: Any and all content you provide as part of a Client Feedback survey, (including both checkbox/radio button selections and free text comments), may be made publically available by the Client on the Client s website, the Client s social media pages/feeds, or any other media of the client s choosing...." Case Study Coldwell Banker Bain
Cuspera Reviews
24 buyers and buying teams have used Cuspera to assess how well Listen360 Customer Engagement Platform solved their Customer Feedback Management needs. Cuspera uses 6415 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Business Priorities
Improve Customer Satisfaction and Improve Efficiency are the most popular business priorities peers achieved using Listen360 Customer Engagement Platform.
Use Cases
Peers recommend Collecting Feedback , Engaging Conversational Surveys , Contract Management , as the business use cases that they have been most satisfied while using Listen360 Customer Engagement Platform.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Collecting Feedback with Website |
4.76/5 ★ |
"...To Publish Feedback: Any and all content you provide as part of a Client Feedback survey, (including both checkbox/radio button selections and free text comments), may be made publically available by the Client on the Client s website, the Client s social media pages/feeds, or any other media of the client s choosing...." Case Study Coldwell Banker Bain |
| measuring net promoter score |
4.51/5 ★ |
"...Listen360 took our simple platform we had been using for NPS and delivered more results with a noticeable increase in the number of reviews, all in a smooth, seamless transition from their team...." Peer review by Administrator |
| Measuring CSAT |
4.68/5 ★ |
"...ServiceMaster Clean Janitorial Services had been measuring customer satisfaction for more than 10 years, using a paperbased survey...." Case Study ServiceMaster Clean |
| Engaging Conversational Surveys with Chat, E-Mail and Phone Calls |
4.97/5 ★ |
"...It wasn t consistent, and we couldn t track responses across our network or easily follow up with any customers...." Case Study Mathnasium |
| engaging and following up |
4.97/5 ★ |
"...directly we collect information that you provide to us, such as when you engage in an online Chat, email or call our sales or service team, when you comment to a blog, or when you email, call, write, fax or otherwise initiate contact with Listen360 regarding our Sites and/or Services...." Case Study California Closets |
| Contract Management with Offline and Point Of Sale |
4.58/5 ★ |
"...In addition, we may process your Personal Information to enforce our agreements with third parties and partners...." Case Study California Closets |
| PEER EXPERIENCES | |
|---|---|
| Collecting Feedback with Website |
4.76/5 ★ |
"...To Publish Feedback: Any and all content you provide as part of a Client Feedback survey, (including both checkbox/radio button selections and free text comments), may be made publically available by the Client on the Client s website, the Client s social media pages/feeds, or any other media of the client s choosing...." Case Study Coldwell Banker Bain |
|
| measuring net promoter score |
4.76/5 ★ |
| Measuring CSAT |
4.76/5 ★ |
| Engaging Conversational Surveys with Chat, E-Mail and Phone Calls |
4.97/5 ★ |
"...It wasn t consistent, and we couldn t track responses across our network or easily follow up with any customers...." Case Study Mathnasium |
|
| engaging and following up |
4.97/5 ★ |
| Contract Management with Offline and Point Of Sale |
4.58/5 ★ |
"...In addition, we may process your Personal Information to enforce our agreements with third parties and partners...." Case Study California Closets |
|
31+ more Business Use Cases
Our AI advisor, Wyz, harnessed 6415 insights from peers and experts to help you assess how these Listen360 Customer Engagement Platform use cases fit your Customer Feedback Management needs.
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study ServiceMaster CleanRead More |
|
Case Study OrkinRead More |
|
Case Study FASTSIGNSRead More |
Frequently Asked Questions(FAQ)
for Listen360 Customer Engagement Platform
What is Listen360 Customer Engagement Platform?
What is Listen360 Customer Engagement Platform used for?
What are the top features of Listen360 Customer Engagement Platform?
Who uses Listen360 Customer Engagement Platform?
What are Listen360 Customer Engagement Platform alternatives?
Where is Listen360 Customer Engagement Platform located?
Popular Business Setting
for Listen360 Customer Engagement Platform
Top Industries
- Non-Profit Organization Management
- Health, Wellness and Fitness
- Consumer Services
Popular in
- Small Business
- Enterprise
- Mid Market
Peers used Listen360 Customer Engagement Platform to Improve customer satisfaction and Improve efficiency
Listen360 Customer Engagement Platform Alternatives
Peer and Expert Opinion on Features
for Listen360 Customer Engagement Platform
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (1449) |
| Recording | Read Reviews (121) |
| Embedded survey forms | Read Reviews (107) |
| Ticketing | Read Reviews (68) |
| Alerts: popups & Notifications | Read Reviews (39) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (1449) |
| Recording | Read Reviews (121) |
| Embedded survey forms | Read Reviews (107) |
| Ticketing | Read Reviews (68) |
| Alerts: popups & Notifications | Read Reviews (39) |
IT and Other Capabilities
for Listen360 Customer Engagement Platform
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (149) |
| Data Import | Read Reviews (366) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (149) |
| Data Import | Read Reviews (366) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (170) |
| 24/7 Support | Read Reviews (739) |
| Email Support | Read Reviews (24) |
| Phone Support | Read Reviews (25) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (170) |
| 24/7 Support | Read Reviews (739) |
| Email Support | Read Reviews (24) |
| Phone Support | Read Reviews (25) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (168) |
| Custom Reports | Read Reviews (326) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (168) |
| Custom Reports | Read Reviews (326) |
Software Failure Risk Guidance
?for Listen360 Customer Engagement Platform
Overall Risk Meter
Top Failure Risks for Listen360 Customer Engagement Platform
Vendor Profile Details
Company Name
Listen360
Company Website
https://www.listen360.com/HQ Location
11625 Rainwater Drive, Suite 645, Alpharetta, GA 30009, US
Employees
11-50
Social
Financials
PRIVATE
Get a personalised risk report for Listen360 Customer Engagement Platform
See Sample Risk ReportTell us more about yourself so that we can personalise incidents for your location, industry etc.
Connect to vendor request
Listen360 Customer Engagement Platform may get in touch with you regarding your request.
Request Custom Quote
Listen360 will get in touch with you regarding your request.