Listen360 Customer Engagement Platform Overview
Listen360 is a Customer Engagement Platform for use by Executives, Frontline teams, Marketing teams and Service teams across small, medium and large enterprises. It can be deployed in industries such as Health & Fitness, Franchises, Healthcare and Services.
Listen360 enables insights and metrics to be leveraged from customer feedback that can be monitored through dashboards that provide real-time view of brandwise location wise NPS scores, and other key performance data. Customer feedback is captured through emails, web portals, IVRs, after every customer transaction.
Listen360 enables streaming of customer testimonials into social media channels and the website. It also supports customer growth by enabling existing customers to share promotional offers and referrals through social media. Reports feature enables study of insights on customer preferences, demographics and other data.
Cuspera Reviews
24 buyers and buying teams have used Cuspera to assess how well Listen360 Customer Engagement Platform solved their Customer Feedback Management needs. Cuspera uses 6415 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Business Priorities
Improve Customer Satisfaction and Improve Efficiency are the most popular business priorities peers achieved using Listen360 Customer Engagement Platform.
Use Cases
Peers recommend Collecting Feedback , Engaging Conversational Surveys , Contract Management , as the business use cases that they have been most satisfied while using Listen360 Customer Engagement Platform.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Collecting Feedback with Website |
4.76/5 ★ |
"...ServiceMaster Clean Janitorial Services had been measuring customer satisfaction for more than 10 years, using a paperbased survey...." Case Study ServiceMaster Clean |
| measuring net promoter score |
4.51/5 ★ |
|
| Measuring CSAT |
4.68/5 ★ |
|
| Engaging Conversational Surveys with Chat, E-Mail and Phone Calls |
4.97/5 ★ |
"...directly we collect information that you provide to us, such as when you engage in an online Chat, email or call our sales or service team, when you comment to a blog, or when you email, call, write, fax or otherwise initiate contact with Listen360 regarding our Sites and/or Services...." Case Study ServiceMaster Clean |
| engaging and following up |
4.97/5 ★ |
|
| Contract Management with Offline and Point Of Sale |
4.58/5 ★ |
"...In addition, we may process your Personal Information to enforce our agreements with third parties and partners...." Case Study California Closets |
| PEER EXPERIENCES | |
|---|---|
| Collecting Feedback with Website |
4.76/5 ★ |
"...ServiceMaster Clean Janitorial Services had been measuring customer satisfaction for more than 10 years, using a paperbased survey...." Case Study ServiceMaster Clean |
|
| measuring net promoter score |
4.76/5 ★ |
| Measuring CSAT |
4.76/5 ★ |
| Engaging Conversational Surveys with Chat, E-Mail and Phone Calls |
4.97/5 ★ |
"...directly we collect information that you provide to us, such as when you engage in an online Chat, email or call our sales or service team, when you comment to a blog, or when you email, call, write, fax or otherwise initiate contact with Listen360 regarding our Sites and/or Services...." Case Study ServiceMaster Clean |
|
| engaging and following up |
4.97/5 ★ |
| Contract Management with Offline and Point Of Sale |
4.58/5 ★ |
"...In addition, we may process your Personal Information to enforce our agreements with third parties and partners...." Case Study California Closets |
|
31+ more Business Use Cases
Our AI advisor, Wyz, harnessed 6415 insights from peers and experts to help you assess how these Listen360 Customer Engagement Platform use cases fit your Customer Feedback Management needs.
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study MathnasiumRead More |
|
Case Study The Little GymRead More |
|
Case Study California ClosetsRead More |
Popular Business Setting
for Listen360 Customer Engagement Platform
Top Industries
- Non-Profit Organization Management
- Health, Wellness and Fitness
- Consumer Services
Popular in
- Small Business
- Enterprise
- Mid Market
Peers used Listen360 Customer Engagement Platform to Improve customer satisfaction and Improve efficiency
Listen360 Customer Engagement Platform Alternatives
Peer and Expert Opinion on Features
for Listen360 Customer Engagement Platform
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (1449) |
| Recording | Read Reviews (121) |
| Embedded survey forms | Read Reviews (107) |
| Ticketing | Read Reviews (68) |
| Alerts: popups & Notifications | Read Reviews (39) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (1449) |
| Recording | Read Reviews (121) |
| Embedded survey forms | Read Reviews (107) |
| Ticketing | Read Reviews (68) |
| Alerts: popups & Notifications | Read Reviews (39) |
IT and Other Capabilities
for Listen360 Customer Engagement Platform
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (149) |
| Data Import | Read Reviews (366) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (149) |
| Data Import | Read Reviews (366) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (170) |
| 24/7 Support | Read Reviews (739) |
| Email Support | Read Reviews (24) |
| Phone Support | Read Reviews (25) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (170) |
| 24/7 Support | Read Reviews (739) |
| Email Support | Read Reviews (24) |
| Phone Support | Read Reviews (25) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (168) |
| Custom Reports | Read Reviews (326) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (168) |
| Custom Reports | Read Reviews (326) |
Software Failure Risk Guidance
?for Listen360 Customer Engagement Platform
Overall Risk Meter
Top Failure Risks for Listen360 Customer Engagement Platform
Vendor Profile Details
Company Name
Listen360
Company Website
https://www.listen360.com/HQ Location
11625 Rainwater Drive, Suite 645, Alpharetta, GA 30009, US
Employees
11-50
Social
Financials
Private
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