Medallia Agent Connect Overview

Medallia Agent Connect empowers customer service teams from anywhere. It helps remote and in-house contact center teams stay engaged and deliver great customer experiences. It provides agents the chance to self-correct and proactively reach out for help. Put agents in the driver’s seat with real-time transparency.

It helps Increase agent retention and create memorable customer experiences with the hybrid/remote teams.

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well Medallia Agent Connect solved their Customer Feedback Management needs. Cuspera uses 1194 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Business Priorities

Improve Customer Satisfaction and Improve Efficiency are the most popular business priorities peers achieved using Medallia Agent Connect.

Other priorities:

  • Acquire Customers
  • Build Brand Awareness
  • Improve ROI
  • Improve Product Experience
  • Scale Best Practices
  • Improve Brand Engagement
  • Improve Consistency
  • Improve Visibility
  • Increase Sales & Revenue
  • Establish Thought Leadership
  • Enter New Markets Internationally Or Locally
See all business priorities See less business priorities

Use Cases

Peers recommend Collecting Feedback , Engaging Conversational Surveys , Coaching , as the business use cases that they have been most satisfied while using Medallia Agent Connect.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Collecting Feedback

4.88/5

Read Reviews (136)

"...Stella Connect: Customer Service Feedback, Coaching & QA...." Stella Connect
Measuring CSAT

4.77/5

Read Reviews (34)

"...Before Stella Connect we were capturing basic customer satisfaction data and productivity data, however this data wasn’t actionable by team leaders or our operations team, and agents didn’t feel like their performance was being recognized...."
measuring net promoter score

4.35/5

Read Reviews (4)

"...Any company who is serious about their CSAT scores (affecting NPS in the long run) should consider this...."
Engaging Conversational Surveys

4.94/5

Read Reviews (89)

"...Nowadays, with the simplest of tools, you can give your front-line teams the insight, flexibility, and support they need to consistently delight customers, stay engaged, and remain loyal to the brand...." Case Study Harry’s
engaging and following up

4.94/5

Read Reviews (72)

"...The only way we re going to succeed is to be fully transparent, fully accessible, and fully engaged...."
Coaching

4.85/5

Read Reviews (87)

"...With Stella Connect, supervisors can readily identify coaching opportunities throughout the day, focus on specific ‘Areas of Improvement’ in QA reviews, and provide timely, actionable coaching where it’s needed most..."
PEER EXPERIENCES
Collecting Feedback

4.88/5

Read Reviews (136)

"...Stella Connect: Customer Service Feedback, Coaching & QA...." Stella Connect
Measuring CSAT

4.88/5

Read Reviews (34)

measuring net promoter score

4.88/5

Read Reviews (4)

Engaging Conversational Surveys

4.94/5

Read Reviews (89)

"...Nowadays, with the simplest of tools, you can give your front-line teams the insight, flexibility, and support they need to consistently delight customers, stay engaged, and remain loyal to the brand...." Case Study Harry’s
engaging and following up

4.94/5

Read Reviews (72)

Coaching

4.85/5

Read Reviews (87)

"...With Stella Connect, supervisors can readily identify coaching opportunities throughout the day, focus on specific ‘Areas of Improvement’ in QA reviews, and provide timely, actionable coaching where it’s needed most..." Testimonial by Graham Jones, Help Desk and Operations Manager, Kijiji

22+ more Business Use Cases

Our AI advisor, Wyz, harnessed 1194 insights from peers and experts to help you assess how these Medallia Agent Connect use cases fit your Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Nick Martin

Head of Customer Experience

Harry’s

In a hyper-growth startup, trying to scale a customer service operation and seeing around the corner is very hard. With Stella Connect, we can pinpoint exactly what works best—when we need more resources, different training, more coaching. We can measure performance on a more granular level. Testimonial By Nick Martin

Petra Wise

Director of Customer Service

ezCater

Customer service is ingrained in the company culture, so much so that leadership gets regular reports on customer feedback through Trustpilot, Stella Connect, and other sources. Our culture is the bedrock for our service team, but there’s a lot more to it than that. Testimonial By Petra Wise

Stefanie Wimp

Quality Assurance Team Lead

SmartPak

When you put information in front of those front-line reps that is valuable to their performance, they get to own their success and really be more proactive about it instead of reactive. Testimonial By Stefanie Wimp
CUSTOMERS TESTIMONIALS

Nick Martin

Head of Customer Experience

Harry’s

In a hyper-growth startup, trying to scale a customer service operation and seeing around the corner is very hard. With Stella Connect, we can pinpoint exactly what works best—when we need more resources, different training, more coaching. We can measure performance on a more granular level. Testimonial By Nick Martin

Petra Wise

Director of Customer Service

ezCater

Customer service is ingrained in the company culture, so much so that leadership gets regular reports on customer feedback through Trustpilot, Stella Connect, and other sources. Our culture is the bedrock for our service team, but there’s a lot more to it than that. Testimonial By Petra Wise

Stefanie Wimp

Quality Assurance Team Lead

SmartPak

When you put information in front of those front-line reps that is valuable to their performance, they get to own their success and really be more proactive about it instead of reactive. Testimonial By Stefanie Wimp

Case Studies

COMPANY CASE STUDIES
Case Study SmartPak

How SmartPak Uses Stella Connect’s QA to Drive Team Performance and Build Customer Trust

Read More
Case Study Swanson

How Swanson Reduced Agent Attrition by 25% in a Single Year

Read More
Case Study Yext

Yext Improves Service Performance and Client Satisfaction with Stella Connect

Read More

Based on peer insights

Cuspera recommends Medallia Agent Connect for

Use Cases Collecting Feedback , Engaging Conversational Surveys , Coaching
Features Gamification, Rewards, Personalization
Business Priorities Improve Customer Satisfaction, Improve Efficiency, Acquire Customers
Industries Retail, Consumer Services, Events Services

Frequently Asked Questions(FAQ)

for Medallia Agent Connect

What is Medallia Agent Connect?

Medallia Agent Connect empowers customer service teams from anywhere. It helps remote and in-house contact center teams stay engaged and deliver great customer experiences. It provides agents the chance to self-correct and proactively reach out for help. Put agents in the driver’s seat with real-time transparency.

What is Medallia Agent Connect used for?

Medallia Agent Connect is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Improve Efficiency by Collecting Feedback, Engaging Conversational Surveys and Coaching .

What are the top features of Medallia Agent Connect?

Gamification, Rewards and Personalization are some of the top features of Medallia Agent Connect.

Who uses Medallia Agent Connect?

Medallia Agent Connect is used by Retail, Consumer Services and Events Services among other industries.

What are Medallia Agent Connect alternatives?

Surveypal Platform, Simplesat, Canny and Thematic are popular alternatives for Medallia Agent Connect.

Where is Medallia Agent Connect located?

Medallia Agent Connect is headquartered at 200 W 41st Street New York, NY 10036 USA.

Popular Business Setting

for Medallia Agent Connect

Top Industries

  • Retail
  • Consumer Services
  • Events Services

Popular in

  • Enterprise
  • Mid Market
  • Large Enterprise

Peers used Medallia Agent Connect to Improve customer satisfaction and Improve efficiency

Peer and Expert Opinion on Features

for Medallia Agent Connect

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Gamification

4.48/5

Read Reviews (55)
Rewards

4.44/5

Read Reviews (46)
Personalization

4.37/5

Read Reviews (29)
Embedded survey forms

2.69/5

Read Reviews (15)
Ticketing

4.06/5

Read Reviews (14)
FEATURES RATINGS AND REVIEWS
Gamification

4.48/5

Read Reviews (55)
Rewards

4.44/5

Read Reviews (46)
Personalization

4.37/5

Read Reviews (29)
Embedded survey forms

2.69/5

Read Reviews (15)
Ticketing

4.06/5

Read Reviews (14)

IT and Other Capabilities

for Medallia Agent Connect

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.38/5

Read Reviews (24)
Data Import

4.26/5

Read Reviews (44)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.38/5

Read Reviews (24)
Data Import

4.26/5

Read Reviews (44)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.47/5

Read Reviews (217)
Chat Support

4.44/5

Read Reviews (21)
Phone Support

4.37/5

Read Reviews (18)
Email Support

4.24/5

Read Reviews (14)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.47/5

Read Reviews (217)
Chat Support

4.44/5

Read Reviews (21)
Phone Support

4.37/5

Read Reviews (18)
Email Support

4.24/5

Read Reviews (14)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.44/5

Read Reviews (37)
Custom Reports

4.12/5

Read Reviews (57)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.44/5

Read Reviews (37)
Custom Reports

4.12/5

Read Reviews (57)

Software Failure Risk Guidance

?

for Medallia Agent Connect

Overall Risk Meter

Low Medium High

Top Failure Risks for Medallia Agent Connect

Vendor Profile Details

Company Name

Medallia

Company Website

https://www.medallia.com/

Year Founded

2001

HQ Location

200 W 41st Street New York, NY 10036 USA

Employees

1001-5000

Social

Financials

IPO