Medallia Agent Connect Overview

This is a summary of the comprehensive capabilities and benefits of Medallia Agent Connect based on over 1194 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Medallia Agent Connect, Surveypal Platform, Simplesat, Canny, Thematic, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Medallia Agent Connect is right for your needs? Our Cuspera AI engine can evaluate how Medallia Agent Connect fits your specific business needs, industry, and context. Get your personalized assessment report today.

Medallia Agent Connect supports business activities such as:

  • Collecting Feedback
  • Engaging Conversational Surveys
  • Coaching
  • Performance Management
  • Rating And Review Management

Medallia Agent Connect can help you with many business goals, such as Improve Customer Satisfaction, Improve Efficiency, Acquire Customers, Build Brand Awareness, Improve ROI, etc. As a solution, Medallia Agent Connect's capabilities include Gamification, Rewards, Personalization, etc.

Medallia Agent Connect was founded in 2001. Retail Vertical is its biggest customer base.

Reviews

"Before Stella Connect we were capturing basic customer satisfaction data and productivity data, however this data wasn’t actionable by team leaders or our operations team, and agents didn’t feel like their performance was being recognized. Stella Co...nnect has been a game-changer for us " - Ramon Icasiano

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well Medallia Agent Connect solved their Customer Feedback Management needs. Cuspera uses 1194 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Business Priorities

Improve Customer Satisfaction and Improve Efficiency are the most popular business priorities peers achieved using Medallia Agent Connect.

Other priorities:

  • Acquire Customers
  • Build Brand Awareness
  • Improve ROI
  • Improve Product Experience
  • Scale Best Practices
  • Improve Brand Engagement
  • Improve Consistency
  • Improve Visibility
  • Increase Sales & Revenue
  • Establish Thought Leadership
  • Enter New Markets Internationally Or Locally
See all business priorities See less business priorities

Use Cases

Peers recommend Collecting Feedback , Engaging Conversational Surveys , Coaching , as the business use cases that they have been most satisfied while using Medallia Agent Connect.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Collecting Feedback

4.88/5

Read Reviews (136)

"...Stella allows for a lot of client feedback, customized as you see fit...."
Measuring CSAT

4.77/5

Read Reviews (34)

"...Micah began measuring CSAT by doing 100 outbound calls to fans who had contacted ESPN in the previous 30 days...."
measuring net promoter score

4.35/5

Read Reviews (4)

"...This leads to real-time collaboration and microcoaching that enhances workflow management, creates efficiencies, and ultimately results in a happier workforce and increased Net Promoter Score...."
Engaging Conversational Surveys

4.94/5

Read Reviews (89)

"...By running the QA process in real-time and providing coaching immediately after any customer interaction, Stella Connect makes customer feedback more actionable than ever...." Stella Connect Releases Industry s Most Powerful Integrated Contact Center QA Solution
engaging and following up

4.94/5

Read Reviews (72)

"...Keeping a large seasonal team engaged and eager to help customers can be a challenge...."
Coaching

4.85/5

Read Reviews (87)

"...Through these insights, the team can prioritize its QA program and develop high impact coaching and training programs...." Case Study MeUndies
PEER EXPERIENCES
Collecting Feedback

4.88/5

Read Reviews (136)

"...Stella allows for a lot of client feedback, customized as you see fit...." Peer review by Administrator
Measuring CSAT

4.88/5

Read Reviews (34)

measuring net promoter score

4.88/5

Read Reviews (4)

Engaging Conversational Surveys

4.94/5

Read Reviews (89)

"...By running the QA process in real-time and providing coaching immediately after any customer interaction, Stella Connect makes customer feedback more actionable than ever...." Stella Connect Releases Industry s Most Powerful Integrated Contact Center QA Solution
engaging and following up

4.94/5

Read Reviews (72)

Coaching

4.85/5

Read Reviews (87)

"...Through these insights, the team can prioritize its QA program and develop high impact coaching and training programs...." Case Study MeUndies

22+ more Business Use Cases

Our AI advisor, Wyz, harnessed 1194 insights from peers and experts to help you assess how these Medallia Agent Connect use cases fit your Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Ramon Icasiano

Vice President of Customer Experience

Earnin

Before Stella Connect we were capturing basic customer satisfaction data and productivity data, however this data wasn’t actionable by team leaders or our operations team, and agents didn’t feel like their performance was being recognized. Stella Connect has been a game-changer for us Testimonial By Ramon Icasiano

Craig Barnes

SVP of Customer Care

Williams-Sonoma

The real-time agent-level feedback empowers our managers like never before and drives self-correcting behavior across our front-line team. The results: a more engaged and higher performing team, which translates into more satisfied and loyal customers. Testimonial By Craig Barnes

Petra Wise

Director of Customer Service

ezCater

Customer service is ingrained in the company culture, so much so that leadership gets regular reports on customer feedback through Trustpilot, Stella Connect, and other sources. Our culture is the bedrock for our service team, but there’s a lot more to it than that. Testimonial By Petra Wise
CUSTOMERS TESTIMONIALS

Ramon Icasiano

Vice President of Customer Experience

Earnin

Before Stella Connect we were capturing basic customer satisfaction data and productivity data, however this data wasn’t actionable by team leaders or our operations team, and agents didn’t feel like their performance was being recognized. Stella Connect has been a game-changer for us Testimonial By Ramon Icasiano

Craig Barnes

SVP of Customer Care

Williams-Sonoma

The real-time agent-level feedback empowers our managers like never before and drives self-correcting behavior across our front-line team. The results: a more engaged and higher performing team, which translates into more satisfied and loyal customers. Testimonial By Craig Barnes

Petra Wise

Director of Customer Service

ezCater

Customer service is ingrained in the company culture, so much so that leadership gets regular reports on customer feedback through Trustpilot, Stella Connect, and other sources. Our culture is the bedrock for our service team, but there’s a lot more to it than that. Testimonial By Petra Wise

Case Studies

COMPANY CASE STUDIES
Case Study Williams-Sonoma

How Williams-Sonoma Drives Cost Savings and Powers Service Recovery Across its Contact Center

Read More
Case Study Jet.com

How Jet.com Optimizes Service Performance and Motivates Front-Line Staffers

Read More
Case Study Birchbox

Birchbox Drives Customer Satisfaction With Stella Connect Service Recovery

Read More

Based on peer insights

Cuspera recommends Medallia Agent Connect for

Use Cases Collecting Feedback , Engaging Conversational Surveys , Coaching
Features Gamification, Rewards, Personalization
Business Priorities Improve Customer Satisfaction, Improve Efficiency, Acquire Customers
Industries Retail, Consumer Services, Events Services

Frequently Asked Questions(FAQ)

for Medallia Agent Connect

What is Medallia Agent Connect?

Medallia Agent Connect empowers customer service teams from anywhere. It helps remote and in-house contact center teams stay engaged and deliver great customer experiences. It provides agents the chance to self-correct and proactively reach out for help. Put agents in the driver’s seat with real-time transparency.

What is Medallia Agent Connect used for?

Medallia Agent Connect is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Improve Efficiency by Collecting Feedback, Engaging Conversational Surveys and Coaching .

What are the top features of Medallia Agent Connect?

Gamification, Rewards and Personalization are some of the top features of Medallia Agent Connect.

Who uses Medallia Agent Connect?

Medallia Agent Connect is used by Retail, Consumer Services and Events Services among other industries.

What are Medallia Agent Connect alternatives?

Surveypal Platform, Simplesat, Canny and Thematic are popular alternatives for Medallia Agent Connect.

Where is Medallia Agent Connect located?

Medallia Agent Connect is headquartered at 200 W 41st Street New York, NY 10036 USA.

Popular Business Setting

for Medallia Agent Connect

Top Industries

  • Retail
  • Consumer Services
  • Events Services

Popular in

  • Enterprise
  • Mid Market
  • Large Enterprise

Peers used Medallia Agent Connect to Improve customer satisfaction and Improve efficiency

Peer and Expert Opinion on Features

for Medallia Agent Connect

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Gamification

4.48/5

Read Reviews (55)
Rewards

4.44/5

Read Reviews (46)
Personalization

4.37/5

Read Reviews (29)
Embedded survey forms

2.69/5

Read Reviews (15)
Ticketing

4.06/5

Read Reviews (14)
FEATURES RATINGS AND REVIEWS
Gamification

4.48/5

Read Reviews (55)
Rewards

4.44/5

Read Reviews (46)
Personalization

4.37/5

Read Reviews (29)
Embedded survey forms

2.69/5

Read Reviews (15)
Ticketing

4.06/5

Read Reviews (14)

IT and Other Capabilities

for Medallia Agent Connect

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.38/5

Read Reviews (24)
Data Import

4.26/5

Read Reviews (44)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.38/5

Read Reviews (24)
Data Import

4.26/5

Read Reviews (44)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.47/5

Read Reviews (217)
Chat Support

4.44/5

Read Reviews (21)
Phone Support

4.37/5

Read Reviews (18)
Email Support

4.24/5

Read Reviews (14)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.47/5

Read Reviews (217)
Chat Support

4.44/5

Read Reviews (21)
Phone Support

4.37/5

Read Reviews (18)
Email Support

4.24/5

Read Reviews (14)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.44/5

Read Reviews (37)
Custom Reports

4.12/5

Read Reviews (57)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.44/5

Read Reviews (37)
Custom Reports

4.12/5

Read Reviews (57)

Software Failure Risk Guidance

?

for Medallia Agent Connect

Overall Risk Meter

Low Medium High

Top Failure Risks for Medallia Agent Connect

Vendor Profile Details

Company Name

Medallia

Company Website

https://www.medallia.com/

Year Founded

2001

HQ Location

200 W 41st Street New York, NY 10036 USA

Employees

1001-5000

Social

Financials

SERIES F