Medallia Agent Connect Overview
Medallia Agent Connect empowers customer service teams from anywhere. It helps remote and in-house contact center teams stay engaged and deliver great customer experiences. It provides agents the chance to self-correct and proactively reach out for help. Put agents in the driver’s seat with real-time transparency.
It helps Increase agent retention and create memorable customer experiences with the hybrid/remote teams.
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Medallia Agent Connect solved their Customer Feedback Management needs. Cuspera uses 1194 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Business Priorities
Improve Customer Satisfaction and Improve Efficiency are the most popular business priorities peers achieved using Medallia Agent Connect.
Use Cases
Peers recommend Collecting Feedback , Engaging Conversational Surveys , Coaching , as the business use cases that they have been most satisfied while using Medallia Agent Connect.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Collecting Feedback |
4.88/5 ★ |
"...Stella Connect: Customer Service Feedback, Coaching & QA...." Stella Connect |
| Measuring CSAT |
4.77/5 ★ |
"...Before Stella Connect we were capturing basic customer satisfaction data and productivity data, however this data wasn’t actionable by team leaders or our operations team, and agents didn’t feel like their performance was being recognized...." Testimonial by Ramon Icasiano, Vice President of Customer Experience, Earnin |
| measuring net promoter score |
4.35/5 ★ |
"...Any company who is serious about their CSAT scores (affecting NPS in the long run) should consider this...." Peer review by Mark R, Account Manager |
| Engaging Conversational Surveys |
4.94/5 ★ |
"...Nowadays, with the simplest of tools, you can give your front-line teams the insight, flexibility, and support they need to consistently delight customers, stay engaged, and remain loyal to the brand...." Case Study Harry’s |
| engaging and following up |
4.94/5 ★ |
"...The only way we re going to succeed is to be fully transparent, fully accessible, and fully engaged...." Case Study ESPN |
| Coaching |
4.85/5 ★ |
"...With Stella Connect, supervisors can readily identify coaching opportunities throughout the day, focus on specific ‘Areas of Improvement’ in QA reviews, and provide timely, actionable coaching where it’s needed most..." Testimonial by Graham Jones, Help Desk and Operations Manager, Kijiji |
| PEER EXPERIENCES | |
|---|---|
| Collecting Feedback |
4.88/5 ★ |
"...Stella Connect: Customer Service Feedback, Coaching & QA...." Stella Connect |
|
| Measuring CSAT |
4.88/5 ★ |
| measuring net promoter score |
4.88/5 ★ |
| Engaging Conversational Surveys |
4.94/5 ★ |
"...Nowadays, with the simplest of tools, you can give your front-line teams the insight, flexibility, and support they need to consistently delight customers, stay engaged, and remain loyal to the brand...." Case Study Harry’s |
|
| engaging and following up |
4.94/5 ★ |
| Coaching |
4.85/5 ★ |
"...With Stella Connect, supervisors can readily identify coaching opportunities throughout the day, focus on specific ‘Areas of Improvement’ in QA reviews, and provide timely, actionable coaching where it’s needed most..." Testimonial by Graham Jones, Help Desk and Operations Manager, Kijiji |
|
22+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1194 insights from peers and experts to help you assess how these Medallia Agent Connect use cases fit your Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
In a hyper-growth startup, trying to scale a customer service operation and seeing around the corner is very hard. With Stella Connect, we can pinpoint exactly what works best—when we need more resources, different training, more coaching. We can measure performance on a more granular level. Testimonial By Nick Martin |
|
Customer service is ingrained in the company culture, so much so that leadership gets regular reports on customer feedback through Trustpilot, Stella Connect, and other sources. Our culture is the bedrock for our service team, but there’s a lot more to it than that. Testimonial By Petra Wise |
|
When you put information in front of those front-line reps that is valuable to their performance, they get to own their success and really be more proactive about it instead of reactive. Testimonial By Stefanie Wimp |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Nick Martin Head of Customer Experience Harry’s |
In a hyper-growth startup, trying to scale a customer service operation and seeing around the corner is very hard. With Stella Connect, we can pinpoint exactly what works best—when we need more resources, different training, more coaching. We can measure performance on a more granular level. Testimonial By Nick Martin |
|
Petra Wise Director of Customer Service ezCater |
Customer service is ingrained in the company culture, so much so that leadership gets regular reports on customer feedback through Trustpilot, Stella Connect, and other sources. Our culture is the bedrock for our service team, but there’s a lot more to it than that. Testimonial By Petra Wise |
|
Stefanie Wimp Quality Assurance Team Lead SmartPak |
When you put information in front of those front-line reps that is valuable to their performance, they get to own their success and really be more proactive about it instead of reactive. Testimonial By Stefanie Wimp |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study SmartPakRead More |
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Case Study SwansonRead More |
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Case Study YextRead More |
Frequently Asked Questions(FAQ)
for Medallia Agent Connect
What is Medallia Agent Connect?
What is Medallia Agent Connect used for?
What are the top features of Medallia Agent Connect?
Who uses Medallia Agent Connect?
What are Medallia Agent Connect alternatives?
Where is Medallia Agent Connect located?
Popular Business Setting
for Medallia Agent Connect
Top Industries
- Retail
- Consumer Services
- Events Services
Popular in
- Enterprise
- Mid Market
- Large Enterprise
Peers used Medallia Agent Connect to Improve customer satisfaction and Improve efficiency
Medallia Agent Connect Alternatives
Peer and Expert Opinion on Features
for Medallia Agent Connect
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Gamification | Read Reviews (55) |
| Rewards | Read Reviews (46) |
| Personalization | Read Reviews (29) |
| Embedded survey forms | Read Reviews (15) |
| Ticketing | Read Reviews (14) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Gamification | Read Reviews (55) |
| Rewards | Read Reviews (46) |
| Personalization | Read Reviews (29) |
| Embedded survey forms | Read Reviews (15) |
| Ticketing | Read Reviews (14) |
IT and Other Capabilities
for Medallia Agent Connect
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (24) |
| Data Import | Read Reviews (44) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (24) |
| Data Import | Read Reviews (44) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (217) |
| Chat Support | Read Reviews (21) |
| Phone Support | Read Reviews (18) |
| Email Support | Read Reviews (14) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (217) |
| Chat Support | Read Reviews (21) |
| Phone Support | Read Reviews (18) |
| Email Support | Read Reviews (14) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (37) |
| Custom Reports | Read Reviews (57) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (37) |
| Custom Reports | Read Reviews (57) |
Software Failure Risk Guidance
?for Medallia Agent Connect
Overall Risk Meter
Top Failure Risks for Medallia Agent Connect
Vendor Profile Details
HQ Location
200 W 41st Street New York, NY 10036 USA
Employees
1001-5000
Social
Financials
IPO
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