Qualtrics Overview

Qualtrics XM helps deliver exceptional frontline experiences and build high-performing teams. Products people love can be created with this leading experience management software.

Use Cases

Customers recommend Customer Feedback Management, Engagement Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Qualtrics.

Other use cases:

  • Market Research
  • Onboarding
  • Collaboration
  • Communication Management
  • Loyalty Management
  • Products & Pricelist Management
  • Social Media Management
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Qualtrics.

Other priorities:

  • Build Brand Awareness
  • Grow Market Share
  • Establish Thought Leadership
  • Scale Best Practices
  • Increase Sales & Revenue
  • Improve ROI
  • Improve Brand Engagement
  • Enter New Markets Internationally Or Locally
  • Increase Customer Life Time Value
  • Launch New Products
  • Improve Stakeholder Relations
  • Improve Digital And Social Presence
  • Improve Internal Communications
  • Manage Risk
  • Improve Consistency
  • Improve Efficiency
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Qualtrics Use-Cases and Business Priorities: Customer Satisfaction Data

Qualtrics's features include Feedback Surveys, Personalization, Dashboard, etc. and Qualtrics support capabilities include Phone Support, AI Powered, Email Support, etc. also Qualtrics analytics capabilities include Analytics, and Custom Reports.

Reviews

"Qualtrics is the difference between success and failure.It’s just that simple." - Athan Billias

Qualtrics, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Qualtrics

Top Industries

  • Education
  • Research
  • Management Consulting

Popular in

  • Enterprise
  • Large Enterprise
  • Small Business

Qualtrics is popular in Education, Research, and Management Consulting and is widely used by Enterprise, Large Enterprise, and Small Business.

Comprehensive Insights on Qualtrics Use Cases

How can Qualtrics enhance your Customer Feedback Management process?

How does Qualtrics facilitate Engagement Management?

What benefits does Qualtrics offer for Helpdesk Management?

How efficiently Does Qualtrics manage your Market Research?

How can Qualtrics enhance your Onboarding process?

314 buyers and buying teams have used Cuspera to assess how well Qualtrics solved their Customer Feedback Management needs. Cuspera uses 9784 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Qualtrics testimonial

Athan Billias

Director Of Strategic Product Planning

Yamaha
Qualtrics is the difference between success and failure.It’s just that simple. Testimonial By Athan Billias
Qualtrics testimonial

Ed Pyke

Operations Director

Simpson Travel
Our core business is listening to our guests - listen to what they want and act on it and you’ll deliver a better business, it’s that simple Testimonial By Ed Pyke
Qualtrics testimonial

Abdul Dezkam

Lead Insights Specialist

Grundfos
With our annual survey, we only find out about dissatisfied customers when it’s too late. This damages customer relationships and, over time, we risk losing them. Testimonial By Abdul Dezkam
CUSTOMERS TESTIMONIALS
Qualtrics testimonial

Athan Billias

Director Of Strategic Product Planning

Yamaha
Qualtrics is the difference between success and failure.It’s just that simple. Testimonial By Athan Billias
Qualtrics testimonial

Ed Pyke

Operations Director

Simpson Travel
Our core business is listening to our guests - listen to what they want and act on it and you’ll deliver a better business, it’s that simple Testimonial By Ed Pyke
Qualtrics testimonial

Abdul Dezkam

Lead Insights Specialist

Grundfos
With our annual survey, we only find out about dissatisfied customers when it’s too late. This damages customer relationships and, over time, we risk losing them. Testimonial By Abdul Dezkam

Case Studies

NA

CASE STUDY Autodesk

Autodesk used Insights Explorer from Qualtrics to speed up survey analysis. Manual review of 2,000 responses took days. With Insights Explorer, the team now finds key themes in under 5 minutes. This ...saves 4 hours of manual work per report. The research team can now focus on deeper analysis and accuracy.

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CASE STUDY Intermountain Health

Qualtrics helped Intermountain Health improve patient, consumer, and caregiver experiences. They used Qualtrics to gather feedback at every touchpoint, from clinical visits to website interactions. I...ntermountain Health achieved over 1.1 million responses to their experience index. High-performing teams saw a greater sense of belonging and fewer workplace injuries. Leader well-being rose above the 90th percentile globally. The platform enabled swift issue resolution and increased caregiver recognition.

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NA

CASE STUDY State of Iowa

Qualtrics helped the State of Iowa improve employee experience with a centralized EX platform. Iowa used Qualtrics to run annual engagement and pulse surveys, plus ad hoc feedback projects. Managers ...used dashboards to find gaps and make action plans. Trust in leadership rose 20% in six months. Satisfaction with manager communication increased by 14%. Survey participation grew by 7 points year-over-year.

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CASE STUDY University of Denver

Qualtrics helped the University of Denver build a brand experience program. The university used Qualtrics to gather feedback from over 1,600 people in seven markets. They found that a sense of belong...ing was the most important factor for students. Prospective students who saw a DU ad were eight times more likely to enroll. The university now uses Qualtrics for ongoing surveys to measure campaign impact.

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CASE STUDY City of St. George

Qualtrics helped the City of St. George improve communication and trust with residents. The city used Qualtrics to create a ticketing system for website issues and gather feedback. This revealed prob...lems in resident journeys and led to better customer service. Automated surveys and follow-ups ensured issues were addressed. The city also used feedback to guide budget decisions. Residents can now communicate with the city 24/7, and service delivery is more reliable.

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CASE STUDY Zoetis

Qualtrics for Employee Experience helped Zoetis support 120 veterinary practices. The REVAMP initiative gave clinics tools to collect staff feedback and spot burnout risks. Practice leaders used Qual...trics dashboards to improve team wellbeing and culture. AI features summarized feedback and suggested actions. Zoetis aimed to reduce stress and improve employee experience in veterinary teams.

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Video

Qualtrics Consumer Trends 2024 Webinar Snippet

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Frequently Asked Questions(FAQ)

for Qualtrics

What is Qualtrics?

Qualtrics is a Feedback Management platform that helps brands continually assess the quality of their four core experiences customers, brands, products, and employees experience insights in one place. It is designed to help businesses collect feedback from across multiple channels and improve the digital customer journey. It helps to decrease churn, increase customer lifetime value, attract and retain talent, increase engagement, improve productivity, reduce cost to serve, and more.

It captures and stores all experience data from customers and employees in a single system of record, the entire dataset proactively recommends the actions to take next, intelligent, customizable workflows automatically alert the right people, and trigger actions in every part of the organization. It uncovers the products, services, and experiences that customers and employees want, turns the brand into an icon, empowers organizations to take actions that put people first, and accelerates the product development cycle with all experience data on one platform.

Some of its feature include customer feedback, customized dashboard, role-based dashboard, closed-loop follow up, surveys, net promoter score (NPS), customer satisfaction (CSAT), customer effort score (CES), automated respondent management, statistical analysis, text analysis, key driver analysis, predictive analytics, and more.

What is Qualtrics used for?

Qualtrics is a Customer Feedback Management Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Customer Feedback Management, Engagement Management and Helpdesk Management .

What are the top features of Qualtrics?

Feedback surveys, Personalization and Dashboard are some of the top features of Qualtrics.

Who uses Qualtrics?

Qualtrics is used by Education, Research and Management Consulting among other industries.

What are Qualtrics alternatives?

SmileBack, SurveyMethods, Medallia Agent Connect and Zenloop are popular alternatives for Qualtrics.

Where is Qualtrics located?

Qualtrics is headquartered at 333 W River Park Dr Provo, Utah 84604.
lightning

Peers used Qualtrics for customer feedback management and engagement management

Qualtrics Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.64/5 ★

Read Reviews (77)
Analytics

4.52/5 ★

Read Reviews (740)
Custom Reports

3.92/5 ★

Read Reviews (1320)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.64/5 ★

Read Reviews (77)
Analytics

4.52/5 ★

Read Reviews (740)
Custom Reports

3.92/5 ★

Read Reviews (1320)

Software Failure Risk Guidance

?

for Qualtrics

Overall Risk Meter

Low Medium High

Top Failure Risks for Qualtrics

Qualtrics, LLC​ News

M&A

Press Ganey CEO On Qualtrics Deal: AI Market Is "Extremely Competitive" - Newsweek

Qualtrics announced its acquisition of Press Ganey for $6.75 billion. Press Ganey, a leader in patient experience and care quality data analytics, will become the healthcare division within Qualtrics after regulatory approval. The merger aims to enhance AI capabilities and data analytics, leveraging both companies' strengths to compete in a dynamic market.

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Product

Qualtrics Accelerates AI Leadership and Value with Experience Agents - Yahoo

Qualtrics plans to invest $500 million in AI over the next four years, launching its new AI-integrated platform, XM/os2, for enterprise experience management. The investment will focus on R&D, infrastructure, and personnel to enhance AI integration across its product portfolio.

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M&A

Qualtrics to acquire Press Ganey Forsta in $6.75bn deal

Qualtrics is set to acquire Press Ganey Forsta for $6.75 billion, aiming to enhance its AI capabilities in experience management. This acquisition will merge Qualtrics' AI platform with Press Ganey Forsta's analytics and healthcare expertise, creating a comprehensive platform for improving human experiences across various industries. The deal, involving cash and equity, is expected to close pending regulatory approvals.

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Partnership

Qualtrics & Stanford boost patient care with new AI agents

Qualtrics and Stanford Health Care have expanded their collaboration to develop AI agents on the Qualtrics XM Platform. These agents aim to reduce administrative burdens and enhance patient care by integrating predictive insights into healthcare workflows. The initiative focuses on improving patient access, coordination, and engagement, allowing clinicians to focus more on direct patient interactions.

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Qualtrics, LLC​ Profile

Company Name

Qualtrics, LLC​

Company Website

https://www.qualtrics.com/au/

Year Founded

2002

HQ Location

333 W River Park Dr Provo, Utah 84604

Employees

1001-5000

Social

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Financials

SERIES C