Qualtrics Overview
Qualtrics XM helps deliver exceptional frontline experiences and build high-performing teams. Products people love can be created with this leading experience management software.
Use Cases
Customers recommend Customer Feedback Management, Engagement Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Qualtrics.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Qualtrics.
Qualtrics Use-Cases and Business Priorities: Customer Satisfaction Data
Qualtrics's features include Feedback Surveys, Personalization, Dashboard, etc. and Qualtrics support capabilities include Phone Support, AI Powered, Email Support, etc. also Qualtrics analytics capabilities include Analytics, and Custom Reports.
Reviews
"Qualtrics allows us to collect feedback from our customers wherever they are interacting with a product." - Margaret Wilhelm
Peer review evidence (same sources as the product rating summary)
"...Our customer insight team uses Qualtrics for core customer surveys to measure NPS and other operational metrics across the company...." Peer review by Kate Wiggins, Analyst, Customer Insights (VOC), JetBlue Airways
"...We also increase the engagement with our customers as they feel that they have a voice...." Peer review by Elaine Wida, Annie’s HomeGrown, Annie’s HomeGrown
"...Qualtrics Support can then help you determine whether or not your university has a Qualtrics license and send you to the appropriate account administrator...." Case Study Finder
Qualtrics, Zenloop, Listen360 Customer Engagement Platform, Simplesat, Delighted platform, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Qualtrics
Top Industries
- Education
- Research
- Management Consulting
Popular in
- Enterprise
- Large Enterprise
- Small Business
Qualtrics is popular in Education, Research, and Management Consulting and is widely used by Enterprise, Large Enterprise, and Small Business.
Qualtrics Customer wins, Customer success stories, Case studies
How does Qualtrics address your Customer Feedback Management Challenges?
How does Qualtrics address your Engagement Management Challenges?
How can Qualtrics enhance your Helpdesk Management process?
How can Qualtrics enhance your Market Research process?
Why is Qualtrics the best choice for Onboarding?
314 buyers and buying teams have used Cuspera to assess how well Qualtrics solved their Customer Feedback Management needs. Cuspera uses 9784 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Qualtrics allows us to collect feedback from our customers wherever they are interacting with a product. Testimonial By Margaret Wilhelm |
|
Qualtrics is helping us to identify and improve broken elements in our digital journeys as well as understand the additional requirements of our customers across desktop, mobile and app. Testimonial By Jackie Mccarry |
|
In just one year, Qualtrics has helped us to make huge improvements in customer satisfaction. Our NPS improvements are through the ceiling because now our customer service staff feel responsible for the customer's experience. Testimonial By Sebastian Mcclintock |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Margaret Wilhelm Vice President, Market Research & Insights Fandango |
Qualtrics allows us to collect feedback from our customers wherever they are interacting with a product. Testimonial By Margaret Wilhelm |
|
Jackie Mccarry Digital Research Lead Virgin Media |
Qualtrics is helping us to identify and improve broken elements in our digital journeys as well as understand the additional requirements of our customers across desktop, mobile and app. Testimonial By Jackie Mccarry |
|
Sebastian Mcclintock Customer Experience Director Delivery Hero |
In just one year, Qualtrics has helped us to make huge improvements in customer satisfaction. Our NPS improvements are through the ceiling because now our customer service staff feel responsible for the customer's experience. Testimonial By Sebastian Mcclintock |
Kantar - Market Research - Large
Kantar and Qualtrics work together on CX tool | News | Research Live
Manchester City - Sports - Very Large
Manchester City expand Qualtrics partnership across fan experience and sponsorship measurement
Utah County - Government - Large
Commission approves Ironman hosting, Qualtrics contract access and several appointments
Qualtrics Consumer Trends 2024 Webinar Snippet
Frequently Asked Questions (FAQ)
What buyers ask before choosing Qualtrics
What is Qualtrics?
Qualtrics is a Feedback Management platform that helps brands continually assess the quality of their four core experiences customers, brands, products, and employees experience insights in one place. It is designed to help businesses collect feedback from across multiple channels and improve the digital customer journey. It helps to decrease churn, increase customer lifetime value, attract and retain talent, increase engagement, improve productivity, reduce cost to serve, and more.
It captures and stores all experience data from customers and employees in a single system of record, the entire dataset proactively recommends the actions to take next, intelligent, customizable workflows automatically alert the right people, and trigger actions in every part of the organization. It uncovers the products, services, and experiences that customers and employees want, turns the brand into an icon, empowers organizations to take actions that put people first, and accelerates the product development cycle with all experience data on one platform.
Some of its feature include customer feedback, customized dashboard, role-based dashboard, closed-loop follow up, surveys, net promoter score (NPS), customer satisfaction (CSAT), customer effort score (CES), automated respondent management, statistical analysis, text analysis, key driver analysis, predictive analytics, and more.
What is Qualtrics used for?
What are the top features of Qualtrics?
Who uses Qualtrics?
What are Qualtrics alternatives?
Where is Qualtrics located?
Peers used Qualtrics for customer feedback management and engagement management
Qualtrics Competitors
Qualtrics Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (77) |
| Analytics | Read Reviews (740) |
| Custom Reports | Read Reviews (1320) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (77) |
| Analytics | Read Reviews (740) |
| Custom Reports | Read Reviews (1320) |
Qualtrics Integrations
Qualtrics integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Qualtrics
Software Failure Risk Guidance
?for Qualtrics
Overall Risk Meter
Top Failure Risks for Qualtrics
Qualtrics, LLC News
How Mike Potter Plans to Scale Qualtrics as New CTO | Technology Magazine
Qualtrics appoints Mike Potter as the new CTO to lead the transformation of its survey infrastructure into an AI-native platform for enterprise scale. Potter, with over 25 years of experience, aims to enhance the XM Data & AI platform's core infrastructure, focusing on technical velocity and system reliability.
Daily Research News no. 40434 - Former IBM and Qlik Exec Joins Qualtrics as CTO - printer-friendly - MrWeb
Qualtrics has appointed Mike Potter as its new Chief Technology Officer. Potter, with over 25 years of experience, previously held senior roles at IBM, Qlik, and Petal. He will focus on enhancing Qualtrics' core infrastructure and system reliability as the company prepares to launch its XM Data & AI platform in early 2027.
Qualtrics appoints Mike Potter as Chief Technology Officer - IT Brief Australia
Qualtrics has appointed Mike Potter as Chief Technology Officer to lead the expansion of its XM Data & AI platform. Potter will focus on platform architecture, engineering, and integrating a unified architecture to support large-scale AI work. This appointment is part of Qualtrics' strategy to advance its experience management technology, moving beyond feedback collection to real-time data simulation and prediction.
Kantar launches Kantar Experience Impact, powered by Qualtrics - Directors Club News -
Kantar and Qualtrics have jointly developed Kantar Experience Impact, a customer experience solution that connects customer experiences to brand strength. This solution integrates Kantar's brand growth framework with Qualtrics' Experience Management Platform, providing organizations with insights on how experiences influence brand perceptions and where to invest for growth. It is available through the Qualtrics platform and targets sectors where customer experience is crucial for growth.
Qualtrics, LLC Profile
HQ Location
333 W River Park Dr Provo, Utah 84604
Employees
1001-5000
Social
Financials
SERIES C
