Qualtrics Overview
Qualtrics XM helps deliver exceptional frontline experiences and build high-performing teams. Products people love can be created with this leading experience management software.
Use Cases
Customers recommend Customer Feedback Management, Engagement Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Qualtrics.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Qualtrics.
Qualtrics Use-Cases and Business Priorities: Customer Satisfaction Data
Qualtrics's features include Feedback Surveys, Personalization, Dashboard, etc. and Qualtrics support capabilities include Phone Support, AI Powered, Email Support, etc. also Qualtrics analytics capabilities include Analytics, and Custom Reports.
Reviews
"Every organization that we’ve worked with—I’m extremely proud of them and what they’ve been able to accomplish. Without Qualtrics, we would not have been able to assess our impact and improve the program." - Mteto Nyati
Peer review evidence (same sources as the product rating summary)
"...At this job I used Qualtrics to survey the current customer base because I was able to easily tie individual survey responses to CRM behavioral data living in the offline CRM customer warehouse...." Peer review by Nicole Scalamandre, Marketing Analyst, MediaMath
"...We are now able to proactively follow-up with customers when necessary improving their customer satisfaction and overall experience with Extra Space Storage...." Peer review by Alejandro Romero, Extra Space Storage, Extra Space Storage
"...Qualtrics Support can then help you determine whether or not your university has a Qualtrics license and send you to the appropriate account administrator...." Case Study Simpson Travel
Qualtrics, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Qualtrics
Top Industries
- Education
- Research
- Management Consulting
Popular in
- Enterprise
- Large Enterprise
- Small Business
Qualtrics is popular in Education, Research, and Management Consulting and is widely used by Enterprise, Large Enterprise, and Small Business.
Qualtrics Customer wins, Customer success stories, Case studies
How does Qualtrics address your Customer Feedback Management Challenges?
What solutions does Qualtrics provide for Engagement Management?
What Are the key features of Qualtrics for Helpdesk Management?
What solutions does Qualtrics provide for Market Research?
What makes Qualtrics ideal for Onboarding?
314 buyers and buying teams have used Cuspera to assess how well Qualtrics solved their Customer Feedback Management needs. Cuspera uses 9784 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Every organization that we’ve worked with—I’m extremely proud of them and what they’ve been able to accomplish. Without Qualtrics, we would not have been able to assess our impact and improve the program. Testimonial By Mteto Nyati |
|
Qualtrics allows us to collect feedback from our customers wherever they are interacting with a product. Testimonial By Margaret Wilhelm |
|
Using Qualtrics we were able to create an incredible employee experience. If we were just basing our decision making on benchmarking and anecdotal feedback, we wouldn't have got it right. Testimonial By David Landman |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Mteto Nyati CTO Microsoft, Africa |
Every organization that we’ve worked with—I’m extremely proud of them and what they’ve been able to accomplish. Without Qualtrics, we would not have been able to assess our impact and improve the program. Testimonial By Mteto Nyati |
|
Margaret Wilhelm Vice President, Market Research & Insights Fandango |
Qualtrics allows us to collect feedback from our customers wherever they are interacting with a product. Testimonial By Margaret Wilhelm |
|
David Landman Managing Director, Global Head Of Talent Assessment Goldman Sachs Group |
Using Qualtrics we were able to create an incredible employee experience. If we were just basing our decision making on benchmarking and anecdotal feedback, we wouldn't have got it right. Testimonial By David Landman |
Qualtrics Consumer Trends 2024 Webinar Snippet
Frequently Asked Questions (FAQ)
What buyers ask before choosing Qualtrics
What is Qualtrics?
Qualtrics is a Feedback Management platform that helps brands continually assess the quality of their four core experiences customers, brands, products, and employees experience insights in one place. It is designed to help businesses collect feedback from across multiple channels and improve the digital customer journey. It helps to decrease churn, increase customer lifetime value, attract and retain talent, increase engagement, improve productivity, reduce cost to serve, and more.
It captures and stores all experience data from customers and employees in a single system of record, the entire dataset proactively recommends the actions to take next, intelligent, customizable workflows automatically alert the right people, and trigger actions in every part of the organization. It uncovers the products, services, and experiences that customers and employees want, turns the brand into an icon, empowers organizations to take actions that put people first, and accelerates the product development cycle with all experience data on one platform.
Some of its feature include customer feedback, customized dashboard, role-based dashboard, closed-loop follow up, surveys, net promoter score (NPS), customer satisfaction (CSAT), customer effort score (CES), automated respondent management, statistical analysis, text analysis, key driver analysis, predictive analytics, and more.
What is Qualtrics used for?
What are the top features of Qualtrics?
Who uses Qualtrics?
What are Qualtrics alternatives?
Where is Qualtrics located?
Peers used Qualtrics for customer feedback management and engagement management
Qualtrics Competitors
Qualtrics Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (77) |
| Analytics | Read Reviews (740) |
| Custom Reports | Read Reviews (1320) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (77) |
| Analytics | Read Reviews (740) |
| Custom Reports | Read Reviews (1320) |
Qualtrics Integrations
Qualtrics integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Qualtrics
Software Failure Risk Guidance
?for Qualtrics
Overall Risk Meter
Top Failure Risks for Qualtrics
Qualtrics, LLC News
Qualtrics Acquires Healthcare Experience Leader Press Ganey Forsta For $6.75 Billion: Expands Experience Management (XM) Category Leadership Creating World's Largest AI Dataset ...
Qualtrics has acquired Press Ganey Forsta for $6.75 billion, marking the largest tech acquisition in Utah's history. This acquisition enhances Qualtrics' Experience Management (XM) platform by integrating Press Ganey Forsta's extensive healthcare experience data, creating the world's largest AI dataset for human experiential context. The combined platform aims to transform healthcare by predicting patient needs and improving care delivery through AI-driven insights.
Qualtrics to make new survey experience default from June 3, 2026
Qualtrics will implement a new survey experience as the default setting starting June 3, 2026. This update aims to enhance user interaction and streamline survey processes.
Qualtrics leadership shake-up coincides with RNDC WARN filings
Qualtrics is undergoing a leadership shake-up, which is occurring simultaneously with RNDC's WARN filings. The details of the executive changes at Qualtrics are not specified in the content.
PGA TOUR, Qualtrics announce expanded relationship to enhance fan experiences
The PGA TOUR has expanded its partnership with Qualtrics, designating it as the official tool for the "Voice of the Gallery" program. This initiative, part of the Fan Forward project, leverages Qualtrics' platform to gather and analyze fan feedback at events, enhancing real-time fan experiences and player engagement. The collaboration aims to improve event operations and fan satisfaction by acting on insights gathered from attendees.
Qualtrics, LLC Profile
HQ Location
333 W River Park Dr Provo, Utah 84604
Employees
1001-5000
Social
Financials
SERIES C
