About Qualtrics
Qualtrics is a Feedback Management platform that helps brands continually assess the quality of their four core experiences customers, brands, products, and employees experience insights in one place. It is designed to help businesses collect feedback from across multiple channels and improve the digital customer journey. It helps to decrease churn, increase customer lifetime value, attract and retain talent, increase engagement, improve productivity, reduce cost to serve, and more.
It captures and stores all experience data from customers and employees in a single system of record, the entire dataset proactively recommends the actions to take next, intelligent, customizable workflows automatically alert the right people, and trigger actions in every part of the organization. It uncovers the products, services, and experiences that customers and employees want, turns the brand into an icon, empowers organizations to take actions that put people first, and accelerates the product development cycle with all experience data on one platform.
Some of its feature include customer feedback, customized dashboard, role-based dashboard, closed-loop follow up, surveys, net promoter score (NPS), customer satisfaction (CSAT), customer effort score (CES), automated respondent management, statistical analysis, text analysis, key driver analysis, predictive analytics, and more.
Evaluating Qualtrics for your Feedback Management need?
Our AI advisor, Wyz, harnessed 12907 insights from peers and experts who used Qualtrics to help you determine how well it fits your Feedback Management needs.
Reviews
Cuspera curates public sources on the Interest such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well Qualtrics solves your Feedback Management needs.
Customer Testimonials
Danny Cox
Director, Customer Support & Insights
Jetblue
Danny Cox
Director, Customer Support & Insights
Jetblue
Mteto Nyati
CTO
Microsoft, Africa
Mteto Nyati
CTO
Microsoft, Africa
David Landman
Managing Director, Global Head Of Talent Assessment
Goldman Sachs Group
David Landman
Managing Director, Global Head Of Talent Assessment
Goldman Sachs Group
Case Studies
Peer and Expert Opinions
for
Qualtrics
Goals
Enhance customer relationships and Grow market share are the most popular goals peers achieved using Qualtrics .
Channels
It is the best suited for e-mail, social media, phone calls, channels.
Processes
Peers recommend customer feedback management, engagement management, helpdesk management, as the business processes that they have been most satisfied while using Qualtrics .
Read Peer and Expert Experience for Business Use Cases
BUSINESS USE CASE
SATISFACTION
PEER EXPERIENCES
"...Our customer insight team uses Qualtrics for core customer surveys to measure NPS and other operational metrics across the company...."
Peer review by Kate Wiggins, Analyst, Customer Insights (VOC), JetBlue Airways
measuring customer satisfaction
measuring net promoter score
100%
"...Followups with those who haven't respond can be automated through their email system as well...."
Peer review by Anonymous Reviewer, Research
engaging and following up
100%
"...We use Qualtrics to gather survey data that help us support the university's assessment and continuous improvement efforts...."
Peer review by Steve Wygant, Associate Director, BYU - Institutional Assessment and Analysis
+74 more business use cases
Our AI advisor, Wyz, harnessed 12907 insights from peers and experts to help you assess how these Qualtrics use cases fit your Feedback Management needs.
Popular Business Setting
for
Qualtrics
Top Industries
- Education
- Research
- Management Consulting
Popular in
- Enterprise
- Large Enterprise
- Small Business
Peers used Qualtrics to Enhance customer relationships and Grow market share
Verify if it works for youQualtrics Alternatives
Peer and Expert Opinion on Features
for
Qualtrics
- Low
- Medium
- High
Feedback surveys
Personalization
Dashboard
Templates
Recording
IT and Other Capabilities
for
Qualtrics
- Low
- Medium
- High
data
Data Export
Data Import
Support
Chat Support
Phone Support
24/7 Support
Email Support
Other
Failure Risk Guidance Security Report ?
Overall Risk Meter
Top Failure Risks for Qualtrics
Vendor Profile Details
