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Qualtrics

4.63 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆
(12907 Reviews, Testimonials & Expert Opinions)
(12907 Reviews, Testimonials & Expert Opinions)

Survey, Research & Experience Management Software | Qualtrics

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About Qualtrics

Qualtrics is a Feedback Management platform that helps brands continually assess the quality of their four core experiences customers, brands, products, and employees experience insights in one place. It is designed to help businesses collect feedback from across multiple channels and improve the digital customer journey. It helps to decrease churn, increase customer lifetime value, attract and retain talent, increase engagement, improve productivity, reduce cost to serve, and more.

It captures and stores all experience data from customers and employees in a single system of record, the entire dataset proactively recommends the actions to take next, intelligent, customizable workflows automatically alert the right people, and trigger actions in every part of the organization. It uncovers the products, services, and experiences that customers and employees want, turns the brand into an icon, empowers organizations to take actions that put people first, and accelerates the product development cycle with all experience data on one platform.

Some of its feature include customer feedback, customized dashboard, role-based dashboard, closed-loop follow up, surveys, net promoter score (NPS), customer satisfaction (CSAT), customer effort score (CES), automated respondent management, statistical analysis, text analysis, key driver analysis, predictive analytics, and more.

Evaluating Qualtrics for your Feedback Management need?

wyz, your personal AI advisor

Our AI advisor, Wyz, harnessed 12907 insights from peers and experts who used Qualtrics to help you determine how well it fits your Feedback Management needs.

Reviews

Cuspera curates public sources on the Interest such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well Qualtrics solves your Feedback Management needs.

Case Studies

Case Study Fandango

Learn how Qualtrics helps Fandango stay tuned-in to the expectations of 60M people every month?

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Learn how Qualtrics helps Fandango stay tuned-in to the expectations of 60M people every month?

Read Story →

Case Study Microsoft

Learn how Qualtrics helps Microsoft in becoming a force for good on an incredible scale.

Read Story →

Learn how Qualtrics helps Microsoft in becoming a force for good on an incredible scale.

Read Story →

Case Study JetBlue

Learn how Qualtrics helps JetBlue in Delivering what's most important across the customer journey

Read Story →

Learn how Qualtrics helps JetBlue in Delivering what's most important across the customer journey

Read Story →

Peer and Expert Opinions
for Qualtrics

Goals

Enhance customer relationships and Grow market share are the most popular goals peers achieved using Qualtrics .

Other goals:

  • Increase sales & revenue
  • Improve ROI
  • Scale best practices
  • Build brand awareness
  • Establish thought leadership
  • Improve brand engagement
  • Increase customer life time value
  • Acquire customers
  • Enter new markets internationally or locally
  • Launch new products
  • Improve digital and social presence
  • Improve stakeholder relations
  • Improve internal communications
  • Manage risk
  • Improve consistency
See all goals See less goals

Channels

It is the best suited for e-mail, social media, phone calls, channels.

Other channels:

  • offline
  • promotions
  • website
  • video
  • trade shows
  • chat
  • events
  • review sites
  • mobile
  • point of sale
  • user generated content
  • blogs
  • Amazon
  • Twitter
  • causes and charity
  • text SMS
  • Facebook
  • display advertisement
  • Slack
  • print media
  • magazine
  • movies
  • games
  • G2crowd
  • on premises
  • mobile app
  • LinkedIn
  • Instagram
See all channels See less channels

Processes

Peers recommend customer feedback management, engagement management, helpdesk management, as the business processes that they have been most satisfied while using Qualtrics .

Read Peer and Expert Experience for Business Use Cases

BUSINESS USE CASE

SATISFACTION

PEER EXPERIENCES

Customer feedback management

"...Our customer insight team uses Qualtrics for core customer surveys to measure NPS and other operational metrics across the company...."
Peer review by Kate Wiggins, Analyst, Customer Insights (VOC), JetBlue Airways

measuring customer satisfaction

measuring net promoter score

Engagement management

"...Followups with those who haven't respond can be automated through their email system as well...."
Peer review by Anonymous Reviewer, Research

engaging and following up

Helpdesk management

"...We use Qualtrics to gather survey data that help us support the university's assessment and continuous improvement efforts...."
Peer review by Steve Wygant, Associate Director, BYU - Institutional Assessment and Analysis

+74 more business use cases

Our AI advisor, Wyz, harnessed 12907 insights from peers and experts to help you assess how these Qualtrics use cases fit your Feedback Management needs.

Popular Business Setting
for Qualtrics

Top Industries

  • Education
  • Research
  • Management Consulting

Popular in

  • Enterprise
  • Large Enterprise
  • Small Business

Peers used Qualtrics to Enhance customer relationships and Grow market share

Verify if it works for you

Peer and Expert Opinion on Features
for Qualtrics

  • Low
  • Medium
  • High

Feedback surveys

Personalization

Dashboard

Templates

Recording

IT and Other Capabilities
for Qualtrics

  • Low
  • Medium
  • High

data

Data Export

Data Import

Support

Chat Support

Phone Support

24/7 Support

Email Support

Other

AI Powered

Analytics

Custom Reports

Failure Risk Guidance Security Report ?

Overall Risk Meter

Low Medium High

Top Failure Risks for Qualtrics

Vendor Profile Details

Company Name Qualtrics
Year Founded 2002
HQ Location 333 W River Park Dr Provo, Utah 84604
Employees 1001-5000
Social
Financials M&A