Qualtrics Overview
Qualtrics XM helps deliver exceptional frontline experiences and build high-performing teams. Products people love can be created with this leading experience management software.
Use Cases
Customers recommend Customer Feedback Management, Engagement Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Qualtrics.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Qualtrics.
Qualtrics Use-Cases and Business Priorities: Customer Satisfaction Data
Qualtrics's features include Feedback Surveys, Personalization, Dashboard, etc. and Qualtrics support capabilities include Phone Support, AI Powered, Email Support, etc. also Qualtrics analytics capabilities include Analytics, and Custom Reports.
Reviews
"We wanted to create a completely new brand from the merger of our existing ones. Our customer promise is to transform how people receive tech services." - Dr. Kit Hagemann
Qualtrics, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Qualtrics
Top Industries
- Education
- Research
- Management Consulting
Popular in
- Enterprise
- Large Enterprise
- Small Business
Qualtrics is popular in Education, Research, and Management Consulting and is widely used by Enterprise, Large Enterprise, and Small Business.
Comprehensive Insights on Qualtrics Use Cases
How does Qualtrics address your Customer Feedback Management Challenges?
What Are the key features of Qualtrics for Engagement Management?
How can Qualtrics optimize your Helpdesk Management Workflow?
Why is Qualtrics the best choice for Market Research?
What Are the key features of Qualtrics for Onboarding?
314 buyers and buying teams have used Cuspera to assess how well Qualtrics solved their Customer Feedback Management needs. Cuspera uses 9784 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We wanted to create a completely new brand from the merger of our existing ones. Our customer promise is to transform how people receive tech services. Testimonial By Dr. Kit Hagemann |
|
In just one year, Qualtrics has helped us to make huge improvements in customer satisfaction. Our NPS improvements are through the ceiling because now our customer service staff feel responsible for the customer's experience. Testimonial By Sebastian Mcclintock |
|
Qualtrics significantly increased the volume of patient feedback we were capturing, as well as our ability to act on it Testimonial By Jeffrey Woods |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Dr. Kit Hagemann Customer Experience Measurement And Insight Dixons Carphone |
We wanted to create a completely new brand from the merger of our existing ones. Our customer promise is to transform how people receive tech services. Testimonial By Dr. Kit Hagemann |
|
Sebastian Mcclintock Customer Experience Director Delivery Hero |
In just one year, Qualtrics has helped us to make huge improvements in customer satisfaction. Our NPS improvements are through the ceiling because now our customer service staff feel responsible for the customer's experience. Testimonial By Sebastian Mcclintock |
|
Jeffrey Woods National Patient Experience Manager Healthscope |
Qualtrics significantly increased the volume of patient feedback we were capturing, as well as our ability to act on it Testimonial By Jeffrey Woods |
Case Studies
CASE STUDY Zoetis
CASE STUDY University of Denver
CASE STUDY Autodesk
CASE STUDY State of Iowa
CASE STUDY Intermountain Health
CASE STUDY City of St. George
Video
Qualtrics Consumer Trends 2024 Webinar Snippet
Frequently Asked Questions(FAQ)
for Qualtrics
What is Qualtrics?
Qualtrics is a Feedback Management platform that helps brands continually assess the quality of their four core experiences customers, brands, products, and employees experience insights in one place. It is designed to help businesses collect feedback from across multiple channels and improve the digital customer journey. It helps to decrease churn, increase customer lifetime value, attract and retain talent, increase engagement, improve productivity, reduce cost to serve, and more.
It captures and stores all experience data from customers and employees in a single system of record, the entire dataset proactively recommends the actions to take next, intelligent, customizable workflows automatically alert the right people, and trigger actions in every part of the organization. It uncovers the products, services, and experiences that customers and employees want, turns the brand into an icon, empowers organizations to take actions that put people first, and accelerates the product development cycle with all experience data on one platform.
Some of its feature include customer feedback, customized dashboard, role-based dashboard, closed-loop follow up, surveys, net promoter score (NPS), customer satisfaction (CSAT), customer effort score (CES), automated respondent management, statistical analysis, text analysis, key driver analysis, predictive analytics, and more.
What is Qualtrics used for?
What are the top features of Qualtrics?
Who uses Qualtrics?
What are Qualtrics alternatives?
Where is Qualtrics located?
Peers used Qualtrics for customer feedback management and engagement management
Qualtrics Competitors
Qualtrics Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (77) |
| Analytics | Read Reviews (740) |
| Custom Reports | Read Reviews (1320) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (77) |
| Analytics | Read Reviews (740) |
| Custom Reports | Read Reviews (1320) |
Qualtrics Integrations
Qualtrics integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Qualtrics
Software Failure Risk Guidance
?for Qualtrics
Overall Risk Meter
Top Failure Risks for Qualtrics
Qualtrics, LLC​ News
Press Ganey CEO On Qualtrics Deal: AI Market Is "Extremely Competitive" - Newsweek
Qualtrics announced its acquisition of Press Ganey for $6.75 billion. Press Ganey, a leader in patient experience and care quality data analytics, will become the healthcare division within Qualtrics after regulatory approval. The merger aims to enhance AI capabilities and data analytics, leveraging both companies' strengths to compete in a dynamic market.
Qualtrics Accelerates AI Leadership and Value with Experience Agents - Yahoo
Qualtrics plans to invest $500 million in AI over the next four years, launching its new AI-integrated platform, XM/os2, for enterprise experience management. The investment will focus on R&D, infrastructure, and personnel to enhance AI integration across its product portfolio.
Qualtrics & Stanford boost patient care with new AI agents
Qualtrics and Stanford Health Care have expanded their collaboration to develop AI agents on the Qualtrics XM Platform. These agents aim to reduce administrative burdens and enhance patient care by integrating predictive insights into healthcare workflows. The initiative focuses on improving patient access, coordination, and engagement, allowing clinicians to focus more on direct patient interactions.
iTWire - Qualtrics and Stanford Health Care Collaborate to Transform Healthcare Experience with AI Agents
Qualtrics and Stanford Health Care have expanded their collaboration to develop AI agents that enhance healthcare experiences by reducing administrative burdens and improving patient outcomes. These AI agents, built on the Qualtrics XM Platform, aim to improve access, coordination, and engagement by integrating predictive insights into healthcare workflows. This collaboration leverages Qualtrics' experience data and Stanford's clinical expertise to address complex healthcare challenges.
Qualtrics, LLC​ Profile
HQ Location
333 W River Park Dr Provo, Utah 84604
Employees
1001-5000
Social
Financials
SERIES C
