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Qualtrics: Use-Cases, Insights and Reviews | 2024 Cuspera

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Survey, Research & Experience Management Software | Qualtrics

AI Powered

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Qualtrics Overview

Qualtrics XM helps deliver exceptional frontline experiences and build high-performing teams. Products people love can be created with this leading experience management software.

Use Cases

Customers recommend Customer Feedback Management, Engagement Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Qualtrics.

Other use cases:

Market Research
Onboarding
Collaboration
Communication Management
Loyalty Management
Products & Pricelist Management
Social Media Management

See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Qualtrics.

Other priorities:

Build Brand Awareness
Grow Market Share
Establish Thought Leadership
Scale Best Practices
Increase Sales & Revenue
Improve ROI
Improve Brand Engagement
Enter New Markets Internationally Or Locally
Increase Customer Life Time Value
Launch New Products
Improve Stakeholder Relations
Improve Digital And Social Presence
Improve Internal Communications
Manage Risk
Improve Consistency
Improve Efficiency

See all business priorities See less business priorities

Qualtrics Use-Cases and Business Priorities: Customer Satisfaction Data

Qualtrics's features include Feedback Surveys, Personalization, Dashboard, etc.

Reviews

"Qualtrics allows us to collect feedback from our customers wherever they are interacting with a product." - Margaret Wilhelm

Qualtrics, SurveyMonkey, Qualtrics CoreXM, Alchemer Enterprise Feedback Management Platform, Sogolytics, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Qualtrics

Top Industries

Education
Research
Management Consulting

Popular in

Enterprise
Large Enterprise
Small Business

Qualtrics is popular in Education, Research, and Management Consulting and is widely used by Enterprise, Large Enterprise, and Small Business.

Comprehensive Insights on Qualtrics Use Cases

Why is Qualtrics the best choice for Customer Feedback Management?

Qualtrics helps companies collect customer feedback and create surveys to measure satisfaction. It can be used to improve customer experiences and track progress over time. While Qualtrics is a robust tool, it currently lacks the ability to manage employee surveys from an administrative perspective.

"...It can also send out email surveys to gather feedback aimed at improving the customer experience...." Gehrke: How a Provo tech company appears to be gouging taxpayers, with help from the Utah Legislature

How does Qualtrics address your Engagement Management Challenges?

Qualtrics Engagement Management helps companies understand employee and customer perceptions. The platform provides tools to collect feedback, analyze data, and generate reports. The platform allows organizations to track engagement, improve workflows, and identify areas for growth. Qualtrics does not provide real-time feedback on individual responses.

"...With a holistic view of employee experience, your team can pinpoint key drivers of engagement and receive targeted actions to drive meaningful improvement. ..." Case Study JetBlue

How does Qualtrics facilitate Helpdesk Management?

Qualtrics provides helpful support staff who can assist with advanced features and survey setup. Users can access information through various channels, including phone, social media, and email. The online help resources are not comprehensive, which may lead users to contact customer support more often. The company's user-friendly interface and readily available support contribute to its widespread use.

"...Qualtrics Support can then help you determine whether or not your university has a Qualtrics license and send you to the appropriate account administrator...." Case Study Zillow

Why is Qualtrics the best choice for Market Research?

Qualtrics is a widely used market research program that helps businesses gather and analyze data from surveys. It allows users to create diverse types of questions and structure surveys for various research purposes. However, the program is more geared towards academic researchers than specifically towards market research needs.

"...Vice President, Market research & insights. ..." Case Study Fandango

What benefits does Qualtrics offer for Onboarding?

Qualtrics offers training and onboarding capabilities that are easy to use and require minimal training. Users can create interactive training modules and surveys to quickly onboard new employees. However, Qualtrics lacks dedicated onboarding videos or training materials.

"...Ready to learn more about Qualtrics? ..." Case Study Microsoft

71+ more Business Use Cases

314 buyers and buying teams have used Cuspera to assess how well Qualtrics solved their Customer Feedback Management needs. Cuspera uses 9784 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Margaret Wilhelm Vice President, Market Research & Insights Fandango	Qualtrics allows us to collect feedback from our customers wherever they are interacting with a product. Testimonial By Margaret Wilhelm
Mteto Nyati CTO Microsoft, Africa	Every organization that we’ve worked with—I’m extremely proud of them and what they’ve been able to accomplish. Without Qualtrics, we would not have been able to assess our impact and improve the program. Testimonial By Mteto Nyati
Sebastian Mcclintock Customer Experience Director Delivery Hero	In just one year, Qualtrics has helped us to make huge improvements in customer satisfaction. Our NPS improvements are through the ceiling because now our customer service staff feel responsible for the customer's experience. Testimonial By Sebastian Mcclintock

CUSTOMERS	TESTIMONIALS
Margaret Wilhelm Vice President, Market Research & Insights Fandango	Qualtrics allows us to collect feedback from our customers wherever they are interacting with a product. Testimonial By Margaret Wilhelm
Mteto Nyati CTO Microsoft, Africa	Every organization that we’ve worked with—I’m extremely proud of them and what they’ve been able to accomplish. Without Qualtrics, we would not have been able to assess our impact and improve the program. Testimonial By Mteto Nyati
Sebastian Mcclintock Customer Experience Director Delivery Hero	In just one year, Qualtrics has helped us to make huge improvements in customer satisfaction. Our NPS improvements are through the ceiling because now our customer service staff feel responsible for the customer's experience. Testimonial By Sebastian Mcclintock

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
Trafford Housing Trust Real Estate	Real Estate	CASE STUDY Trafford Housing Trust Trafford Housing Trust improved customer and employee experiences using Qualtrics, leading to higher engagement, productivity, and real-time insights for better decision-making. Read More
Yamaha	NA	Case Study Yamaha Learn why for Yamaha, Qualtrics is the difference between success and failure. Read More
Chalhoub Retail	Retail	CASE STUDY Chalhoub Chalhoub improved customer and employee experiences using Qualtrics, enhancing engagement and productivity while reducing service costs. Read More

Video

Qualtrics Consumer Trends 2024 Webinar Snippet

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Frequently Asked Questions(FAQ)

for Qualtrics

What is Qualtrics?

Qualtrics is a Feedback Management platform that helps brands continually assess the quality of their four core experiences customers, brands, products, and employees experience insights in one place. It is designed to help businesses collect feedback from across multiple channels and improve the digital customer journey. It helps to decrease churn, increase customer lifetime value, attract and retain talent, increase engagement, improve productivity, reduce cost to serve, and more.

It captures and stores all experience data from customers and employees in a single system of record, the entire dataset proactively recommends the actions to take next, intelligent, customizable workflows automatically alert the right people, and trigger actions in every part of the organization. It uncovers the products, services, and experiences that customers and employees want, turns the brand into an icon, empowers organizations to take actions that put people first, and accelerates the product development cycle with all experience data on one platform.

Some of its feature include customer feedback, customized dashboard, role-based dashboard, closed-loop follow up, surveys, net promoter score (NPS), customer satisfaction (CSAT), customer effort score (CES), automated respondent management, statistical analysis, text analysis, key driver analysis, predictive analytics, and more.

What is Qualtrics used for?

Qualtrics is a Customer Feedback Management Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Customer Feedback Management, Engagement Management and Helpdesk Management .

What are the top features of Qualtrics?

Feedback surveys, Personalization and Dashboard are some of the top features of Qualtrics.

Who uses Qualtrics?

Qualtrics is used by Education, Research and Management Consulting among other industries.

What are Qualtrics alternatives?

SurveyMonkey, Qualtrics CoreXM, Alchemer Enterprise Feedback Management Platform and Sogolytics are popular alternatives for Qualtrics.

Where is Qualtrics located?

Qualtrics is headquartered at 333 W River Park Dr Provo, Utah 84604.

lightning

Peers used Qualtrics for customer feedback management and engagement management

Qualtrics Competitors

More Qualtrics Alternatives...

Qualtrics Features

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FEATURE	RATINGS AND REVIEWS
AI Powered	4.64/5 ★ Read Reviews (77)
Analytics	4.52/5 ★ Read Reviews (740)
Custom Reports	3.92/5 ★ Read Reviews (1320)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	4.64/5 ★ Read Reviews (77)
Analytics	4.52/5 ★ Read Reviews (740)
Custom Reports	3.92/5 ★ Read Reviews (1320)

Qualtrics Integrations

Qualtrics integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

3.79/5 ★

Read Reviews (483)

Data Import

3.71/5 ★

Read Reviews (804)

Few API Integrations for Qualtrics

OneDesk

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Poplar

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Qualtrics

Overall Risk Meter

Low Medium High

Top Failure Risks for Qualtrics

Qualtrics LLC News

Qualtrics Partners with Lumen to Enhance Customer & Employee Experiences

Qualtrics partners with Lumen to enhance customer and employee experiences through real-time insights using Qualtrics XM and AI technologies.

01/10/2024 - source

Vizient and Qualtrics Announce Strategic Partnership to Develop Predictive Experience Metrics to Revolutionize Healthcare Performance

Vizient and Qualtrics form a strategic partnership to create predictive experience metrics, aiming to transform healthcare performance.

16/09/2024 - source

Perceptive partners with Qualtrics for enhanced client insights - IT Brief Australia

Perceptive partners with Qualtrics to enhance its market research and experience management services, promising significant benefits for over 150 ...

25/08/2024 - source

Qualtrics LLC Profile

Company Name

Qualtrics LLC

Company Website

//qualtrics.com/au

Year Founded

2002

HQ Location

333 W River Park Dr Provo, Utah 84604

Employees

1001-5000

Social

Financials

SERIES C