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Qualtrics: Use-Cases, Insights and Reviews | 2026 Cuspera

Name: Qualtrics
Brand: Qualtrics
Rating: 4.65 (9784 reviews)

4.65 5

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(9784)

Survey, Research & Experience Management Software | Qualtrics

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Qualtrics Overview

Qualtrics XM helps deliver exceptional frontline experiences and build high-performing teams. Products people love can be created with this leading experience management software.

Use Cases

Customers recommend Customer Feedback Management, Engagement Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Qualtrics.

Other use cases:

Market Research
Onboarding
Collaboration
Communication Management
Loyalty Management
Products & Pricelist Management
Social Media Management

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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Qualtrics.

Other priorities:

Build Brand Awareness
Grow Market Share
Establish Thought Leadership
Scale Best Practices
Increase Sales & Revenue
Improve ROI
Improve Brand Engagement
Enter New Markets Internationally Or Locally
Increase Customer Life Time Value
Launch New Products
Improve Stakeholder Relations
Improve Digital And Social Presence
Improve Internal Communications
Manage Risk
Improve Consistency
Improve Efficiency

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Qualtrics Use-Cases and Business Priorities: Customer Satisfaction Data

Qualtrics's features include Feedback Surveys, Personalization, Dashboard, etc. and Qualtrics support capabilities include Phone Support, AI Powered, Email Support, etc. also Qualtrics analytics capabilities include Analytics, and Custom Reports.

Reviews

"Our mantra is power to the people, and so we empower consumers with data. We're doing the same thing now internally by empowering our leaders and employees with data about the employee experience." - Mizuki Asano

Qualtrics, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Qualtrics

Top Industries

Education
Research
Management Consulting

Popular in

Enterprise
Large Enterprise
Small Business

Qualtrics is popular in Education, Research, and Management Consulting and is widely used by Enterprise, Large Enterprise, and Small Business.

Qualtrics Customer wins, Customer success stories, Case studies

How can Qualtrics optimize your Customer Feedback Management Workflow?

Qualtrics helps companies collect customer feedback and create surveys to measure satisfaction. It can be used to improve customer experiences and track progress over time. While Qualtrics is a robust tool, it currently lacks the ability to manage employee surveys from an administrative perspective.

"...Our customer insight team uses Qualtrics for core customer surveys to measure NPS and other operational metrics across the company...." Peer review by Kate Wiggins, Analyst, Customer Insights (VOC), JetBlue Airways

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What Are the key features of Qualtrics for Engagement Management?

Qualtrics Engagement Management helps companies understand employee and customer perceptions. The platform provides tools to collect feedback, analyze data, and generate reports. The platform allows organizations to track engagement, improve workflows, and identify areas for growth. Qualtrics does not provide real-time feedback on individual responses.

"...From employee participation to leadership action, they re the fastest, most effective engagement surveys we ve ever done, and the results show...." Peer review by Lucia Guillory, HR Business Partner & Employee Engagement Program Manager, Yahoo!

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How can Qualtrics optimize your Helpdesk Management Workflow?

Qualtrics provides helpful support staff who can assist with advanced features and survey setup. Users can access information through various channels, including phone, social media, and email. The online help resources are not comprehensive, which may lead users to contact customer support more often. The company's user-friendly interface and readily available support contribute to its widespread use.

"...Qualtrics Support can then help you determine whether or not your university has a Qualtrics license and send you to the appropriate account administrator...." Case Study JetBlue

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What makes Qualtrics ideal for Market Research?

Qualtrics is a widely used market research program that helps businesses gather and analyze data from surveys. It allows users to create diverse types of questions and structure surveys for various research purposes. However, the program is more geared towards academic researchers than specifically towards market research needs.

"...Many of them use its tools for collecting and analyzing market research and repeat customer data. ..." Traveler Sentiment Tracking Gets Spotlight With Medallia s Intent to Go Public

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How does Qualtrics facilitate Onboarding?

Qualtrics offers training and onboarding capabilities that are easy to use and require minimal training. Users can create interactive training modules and surveys to quickly onboard new employees. However, Qualtrics lacks dedicated onboarding videos or training materials.

"...Ready to learn more about Qualtrics? ..." The Leading Experience Management Software

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314 buyers and buying teams have used Cuspera to assess how well Qualtrics solved their Customer Feedback Management needs. Cuspera uses 9784 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

CUSTOMERS	TESTIMONIALS
Mizuki Asano Employee Engagement Program Manager Zillow	Our mantra is power to the people, and so we empower consumers with data. We're doing the same thing now internally by empowering our leaders and employees with data about the employee experience. Testimonial By Mizuki Asano
Ed Pyke Operations Director Simpson Travel	Our core business is listening to our guests - listen to what they want and act on it and you’ll deliver a better business, it’s that simple Testimonial By Ed Pyke
Emmanuel Malard Consumer And Market Insight Manager Samsung	At Samsung, we make the most of studies. We test and validate everything. Qualtrics offers us a one-stop shop to centralise all data and questionnaires and allows us to standardise the entire study process. With 150 studies per year, this is precious Testimonial By Emmanuel Malard

CUSTOMERS	TESTIMONIALS
Mizuki Asano Employee Engagement Program Manager Zillow	Our mantra is power to the people, and so we empower consumers with data. We're doing the same thing now internally by empowering our leaders and employees with data about the employee experience. Testimonial By Mizuki Asano
Ed Pyke Operations Director Simpson Travel	Our core business is listening to our guests - listen to what they want and act on it and you’ll deliver a better business, it’s that simple Testimonial By Ed Pyke
Emmanuel Malard Consumer And Market Insight Manager Samsung	At Samsung, we make the most of studies. We test and validate everything. Qualtrics offers us a one-stop shop to centralise all data and questionnaires and allows us to standardise the entire study process. With 150 studies per year, this is precious Testimonial By Emmanuel Malard

Qualtrics Consumer Trends 2024 Webinar Snippet

Frequently Asked Questions(FAQ)

for Qualtrics

What is Qualtrics?

Qualtrics is a Feedback Management platform that helps brands continually assess the quality of their four core experiences customers, brands, products, and employees experience insights in one place. It is designed to help businesses collect feedback from across multiple channels and improve the digital customer journey. It helps to decrease churn, increase customer lifetime value, attract and retain talent, increase engagement, improve productivity, reduce cost to serve, and more.

It captures and stores all experience data from customers and employees in a single system of record, the entire dataset proactively recommends the actions to take next, intelligent, customizable workflows automatically alert the right people, and trigger actions in every part of the organization. It uncovers the products, services, and experiences that customers and employees want, turns the brand into an icon, empowers organizations to take actions that put people first, and accelerates the product development cycle with all experience data on one platform.

Some of its feature include customer feedback, customized dashboard, role-based dashboard, closed-loop follow up, surveys, net promoter score (NPS), customer satisfaction (CSAT), customer effort score (CES), automated respondent management, statistical analysis, text analysis, key driver analysis, predictive analytics, and more.

What is Qualtrics used for?

Qualtrics is a Customer Feedback Management Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Customer Feedback Management, Engagement Management and Helpdesk Management .