Qualtrics Overview

Qualtrics XM helps deliver exceptional frontline experiences and build high-performing teams. Products people love can be created with this leading experience management software.

Use Cases

Customers recommend Customer Feedback Management, Engagement Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Qualtrics.

Other use cases:

  • Market Research
  • Onboarding
  • Collaboration
  • Communication Management
  • Loyalty Management
  • Products & Pricelist Management
  • Social Media Management
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Qualtrics.

Other priorities:

  • Build Brand Awareness
  • Grow Market Share
  • Establish Thought Leadership
  • Scale Best Practices
  • Increase Sales & Revenue
  • Improve ROI
  • Improve Brand Engagement
  • Enter New Markets Internationally Or Locally
  • Increase Customer Life Time Value
  • Launch New Products
  • Improve Stakeholder Relations
  • Improve Digital And Social Presence
  • Improve Internal Communications
  • Manage Risk
  • Improve Consistency
  • Improve Efficiency
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Qualtrics Use-Cases and Business Priorities: Customer Satisfaction Data

Qualtrics's features include Feedback Surveys, Personalization, Dashboard, etc. and Qualtrics support capabilities include Phone Support, AI Powered, Email Support, etc. also Qualtrics analytics capabilities include Analytics, and Custom Reports.

Reviews

"Qualtrics is helping us to identify and improve broken elements in our digital journeys as well as understand the additional requirements of our customers across desktop, mobile and app." - Jackie Mccarry

Qualtrics, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Qualtrics

Top Industries

  • Education
  • Research
  • Management Consulting

Popular in

  • Enterprise
  • Large Enterprise
  • Small Business

Qualtrics is popular in Education, Research, and Management Consulting and is widely used by Enterprise, Large Enterprise, and Small Business.

Comprehensive Insights on Qualtrics Use Cases

What Are the key features of Qualtrics for Customer Feedback Management?

What makes Qualtrics ideal for Engagement Management?

What benefits does Qualtrics offer for Helpdesk Management?

How can Qualtrics enhance your Market Research process?

How does Qualtrics address your Onboarding Challenges?

71+ more Business Use Cases

314 buyers and buying teams have used Cuspera to assess how well Qualtrics solved their Customer Feedback Management needs. Cuspera uses 9784 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Qualtrics testimonial

Jackie Mccarry

Digital Research Lead

Virgin Media

Qualtrics is helping us to identify and improve broken elements in our digital journeys as well as understand the additional requirements of our customers across desktop, mobile and app. Testimonial By Jackie Mccarry
Qualtrics testimonial

Sebastian Mcclintock

Customer Experience Director

Delivery Hero

In just one year, Qualtrics has helped us to make huge improvements in customer satisfaction. Our NPS improvements are through the ceiling because now our customer service staff feel responsible for the customer's experience. Testimonial By Sebastian Mcclintock
Qualtrics testimonial

Mteto Nyati

CTO

Microsoft, Africa

Every organization that we’ve worked with—I’m extremely proud of them and what they’ve been able to accomplish. Without Qualtrics, we would not have been able to assess our impact and improve the program. Testimonial By Mteto Nyati
CUSTOMERS TESTIMONIALS
Qualtrics testimonial

Jackie Mccarry

Digital Research Lead

Virgin Media

Qualtrics is helping us to identify and improve broken elements in our digital journeys as well as understand the additional requirements of our customers across desktop, mobile and app. Testimonial By Jackie Mccarry
Qualtrics testimonial

Sebastian Mcclintock

Customer Experience Director

Delivery Hero

In just one year, Qualtrics has helped us to make huge improvements in customer satisfaction. Our NPS improvements are through the ceiling because now our customer service staff feel responsible for the customer's experience. Testimonial By Sebastian Mcclintock
Qualtrics testimonial

Mteto Nyati

CTO

Microsoft, Africa

Every organization that we’ve worked with—I’m extremely proud of them and what they’ve been able to accomplish. Without Qualtrics, we would not have been able to assess our impact and improve the program. Testimonial By Mteto Nyati

Case Studies

Hospital & Health Care

CASE STUDY Memorial Hermann Health System

Qualtrics helped Memorial Hermann Health System improve patient experience by collecting real-time feedback. The team used surveys and QR codes to spot and fix issues fast. After adding QR codes in o...utpatient and day surgery areas, NPS scores rose by 8.2% and 6.4%. In the Emergency Department, a new concierge and Qualtrics workflows led to a 10-point NPS increase. Patients got better service and faster help while still on-site.

Consumer Goods

CASE STUDY LIXIL

LIXIL used the Qualtrics Experience Management Platform to improve employee and customer experiences. With EmployeeXM, LIXIL completed engagement programs in weeks instead of three months. Employee e...ngagement rose by 10% in the first five months. CustomerXM gave real-time insights in showrooms and helped increase customer lifetime value. LIXIL now gets insights 6 times faster and can act quickly to improve services and products.

Consumer Goods

CASE STUDY Yamaha

Yamaha used Qualtrics to speed up product research and development. The company ran hundreds of quick-turn studies to get feedback from musicians. During the Montage keyboard project, Yamaha surveyed... customers and got 400 responses in hours. This helped them make fast decisions and avoid mistakes. Yamaha doubled their rapid research output and won top industry awards.

Retail

CASE STUDY Kroger

Qualtrics helped Kroger create a culture of listening for its 500,000 employees. Kroger moved from annual surveys to ongoing feedback using Qualtrics. During the pandemic, Kroger made over 30 policy ...changes based on employee input. The company used Qualtrics to launch DEI initiatives and support employee well-being. Kroger increased the impact of DEI efforts and enabled regular feedback from all employees.

Hospitality

CASE STUDY JetBlue

Qualtrics helped JetBlue manage its customer experience program. JetBlue used Qualtrics to combine brand and transactional data in one place. This let JetBlue find what mattered most to passengers an...d act fast. JetBlue learned 82% of passengers preferred cheaper tickets over free bags, so they changed pricing. They fixed airport issues quickly using Qualtrics alerts. JetBlue saw higher Net Promoter Scores and won 12 JD Power awards in a row.

Retail

CASE STUDY L.L. Bean

Qualtrics XM helped L.L. Bean target outdoor family enthusiasts. The company used Qualtrics to gather insights in-store, online, and through their call center. L.L. Bean aligned products and messagin...g to customer preferences, like gardening in spring. They achieved a 3x increase in average customer lifetime value and saw customer count rise for the first time in years. L.L. Bean also reduced SKUs by 50% for greater efficiency.

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Qualtrics Consumer Trends 2024 Webinar Snippet

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Frequently Asked Questions(FAQ)

for Qualtrics

What is Qualtrics?

Qualtrics is a Feedback Management platform that helps brands continually assess the quality of their four core experiences customers, brands, products, and employees experience insights in one place. It is designed to help businesses collect feedback from across multiple channels and improve the digital customer journey. It helps to decrease churn, increase customer lifetime value, attract and retain talent, increase engagement, improve productivity, reduce cost to serve, and more.

It captures and stores all experience data from customers and employees in a single system of record, the entire dataset proactively recommends the actions to take next, intelligent, customizable workflows automatically alert the right people, and trigger actions in every part of the organization. It uncovers the products, services, and experiences that customers and employees want, turns the brand into an icon, empowers organizations to take actions that put people first, and accelerates the product development cycle with all experience data on one platform.

Some of its feature include customer feedback, customized dashboard, role-based dashboard, closed-loop follow up, surveys, net promoter score (NPS), customer satisfaction (CSAT), customer effort score (CES), automated respondent management, statistical analysis, text analysis, key driver analysis, predictive analytics, and more.

What is Qualtrics used for?

Qualtrics is a Customer Feedback Management Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Customer Feedback Management, Engagement Management and Helpdesk Management .

What are the top features of Qualtrics?

Feedback surveys, Personalization and Dashboard are some of the top features of Qualtrics.

Who uses Qualtrics?

Qualtrics is used by Education, Research and Management Consulting among other industries.

What are Qualtrics alternatives?

SmileBack, SurveyMethods, Medallia Agent Connect and Zenloop are popular alternatives for Qualtrics.

Where is Qualtrics located?

Qualtrics is headquartered at 333 W River Park Dr Provo, Utah 84604.
lightning

Peers used Qualtrics for customer feedback management and engagement management

Qualtrics Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.64/5 ★

Read Reviews (77)
Analytics

4.52/5 ★

Read Reviews (740)
Custom Reports

3.92/5 ★

Read Reviews (1320)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.64/5 ★

Read Reviews (77)
Analytics

4.52/5 ★

Read Reviews (740)
Custom Reports

3.92/5 ★

Read Reviews (1320)

Software Failure Risk Guidance

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for Qualtrics

Overall Risk Meter

Low Medium High

Top Failure Risks for Qualtrics

Qualtrics, LLC​ News

Partnership

Qualtrics and PureSpectrum Partner to Deliver Advanced Synthetic Research Capabilities

Qualtrics and PureSpectrum have partnered to enhance synthetic research capabilities. PureSpectrum has chosen Qualtrics as its exclusive synthetic panel provider, integrating Qualtrics' AI model with PureSpectrum's data to improve market research efficiency and accuracy. This collaboration aims to reduce research costs and accelerate insights, benefiting companies like Booking.com and Google Labs.

Customer

David Jones seeks 360 - degree customer view from unified data

David Jones is utilizing Qualtrics to enhance its customer experience by collecting and acting on customer feedback. This initiative is part of a broader strategy to create a unified, 360-degree view of customers, integrating feedback with operational data from Snowflake. This approach aims to improve personalization in marketing efforts and enrich data on online user behavior.

Partnership

Farlinium Earns Platinum Status in Qualtrics Network Amid Rapid Growth - PRWeb

Farlinium has achieved Platinum Partner status in the Qualtrics Partner Network, the highest recognition tier. This status underscores Farlinium's expertise in implementing Qualtrics solutions and provides exclusive access to Qualtrics resources. The partnership aims to enhance customer and employee experience transformation through strategic collaboration and advanced capabilities.

Customer

Singapore Airlines Enhances Customer Experience Analytics with Qualtrics - MarTech Cube

Singapore Airlines has partnered with Qualtrics to enhance its customer experience analytics. By using Qualtrics' solutions, Singapore Airlines aims to improve the collection, processing, and analysis of customer feedback across multiple channels. This three-year agreement will leverage advanced analytics and AI to gain deeper insights into customer preferences and concerns, ultimately enhancing the customer journey.

Qualtrics, LLC​ Profile

Company Name

Qualtrics, LLC​

Year Founded

2002

HQ Location

333 W River Park Dr Provo, Utah 84604

Employees

1001-5000

Social

Financials

SERIES C