Qualtrics Overview

This is a summary of the comprehensive capabilities and benefits of Qualtrics based on over 9784 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Qualtrics, SurveyMonkey, Qualtrics CoreXM, Alchemer Enterprise Feedback Management Platform, Sogolytics, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Qualtrics is right for your needs? Our Cuspera AI engine can evaluate how Qualtrics fits your specific business needs, industry, and context. Get your personalized assessment report today.

Qualtrics supports business activities such as:

  • Customer Feedback Management
  • Engagement Management
  • Helpdesk Management
  • Market Research
  • Training & Onboarding

Qualtrics can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Build Brand Awareness, Grow Market Share, Establish Thought Leadership, etc. As a solution, Qualtrics's capabilities include Feedback Surveys, Personalization, Dashboard, etc.

Qualtrics was founded in 2002. Education Vertical is its biggest customer base.

Reviews

"Every organization that we’ve worked with—I’m extremely proud of them and what they’ve been able to accomplish. Without Qualtrics, we would not have been able to assess our impact and improve the program. " - Mteto Nyati

Cuspera Reviews

314 buyers and buying teams have used Cuspera to assess how well Qualtrics solved their Customer Feedback Management needs. Cuspera uses 9784 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Qualtrics.

Other priorities:

  • Build Brand Awareness
  • Grow Market Share
  • Establish Thought Leadership
  • Scale Best Practices
  • Increase Sales & Revenue
  • Improve ROI
  • Improve Brand Engagement
  • Enter New Markets Internationally Or Locally
  • Increase Customer Life Time Value
  • Launch New Products
  • Improve Stakeholder Relations
  • Improve Digital And Social Presence
  • Improve Internal Communications
  • Manage Risk
  • Improve Consistency
  • Improve Efficiency
See all business priorities See less business priorities

Use Cases

Peers recommend Customer Feedback Management , Engagement Management , Helpdesk Management , as the business use cases that they have been most satisfied while using Qualtrics.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Customer Feedback Management

4.86/5

Read Reviews (357)

"...Our NPS improvements are through the ceiling because now our customer service staff feel responsible for the customer's experience...."
measuring customer satisfaction

4.97/5

Read Reviews (88)

"...Customer Satisfaction and Loyalty Analysis Research Customer satisfaction research is a type of market research that measures customers experiences with products or services, specifically looking at how those meet, exceed, or fail to live up to their expectations. ..."
measuring net promoter score

4.48/5

Read Reviews (54)

"...Easy to configure an NPS question and link into existing studies, offers industry standard studies like SUS "out of the box...."
Engagement Management

4.98/5

Read Reviews (277)

"...Capturing feedback at the right moment When a customer abandons their cart, it s no good following up with them months later in an annual customer survey...." Case Study Virgin Media
engaging and following up

4.97/5

Read Reviews (247)

"...With a holistic view of employee experience, your team can pinpoint key drivers of engagement and receive targeted actions to drive meaningful improvement. ..."
Helpdesk Management

4.56/5

Read Reviews (221)

"...Qualtrics Support can then help you determine whether or not your university has a Qualtrics license and send you to the appropriate account administrator...." Case Study Finder
PEER EXPERIENCES
Customer Feedback Management

4.86/5

Read Reviews (357)

"...Our NPS improvements are through the ceiling because now our customer service staff feel responsible for the customer's experience...." Testimonial by Sebastian Mcclintock, Customer Experience Director, Delivery Hero
measuring customer satisfaction

4.86/5

Read Reviews (88)

measuring net promoter score

4.86/5

Read Reviews (54)

Engagement Management

4.98/5

Read Reviews (277)

"...Capturing feedback at the right moment When a customer abandons their cart, it s no good following up with them months later in an annual customer survey...." Case Study Virgin Media
engaging and following up

4.98/5

Read Reviews (247)

Helpdesk Management

4.56/5

Read Reviews (221)

"...Qualtrics Support can then help you determine whether or not your university has a Qualtrics license and send you to the appropriate account administrator...." Case Study Finder

71+ more Business Use Cases

Our AI advisor, Wyz, harnessed 9784 insights from peers and experts to help you assess how these Qualtrics use cases fit your Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Mteto Nyati

CTO

Microsoft, Africa

Every organization that we’ve worked with—I’m extremely proud of them and what they’ve been able to accomplish. Without Qualtrics, we would not have been able to assess our impact and improve the program. Testimonial By Mteto Nyati

Abdul Dezkam

Lead Insights Specialist

Grundfos

With our annual survey, we only find out about dissatisfied customers when it’s too late. This damages customer relationships and, over time, we risk losing them. Testimonial By Abdul Dezkam

Danny Cox

Director, Customer Support & Insights

Jetblue

We are committed to turning customer feedback into real insights for the company and real benefits for the customer—we couldn’t do that without an innovative, end-to-end solution like Qualtrics. Testimonial By Danny Cox
CUSTOMERS TESTIMONIALS

Mteto Nyati

CTO

Microsoft, Africa

Every organization that we’ve worked with—I’m extremely proud of them and what they’ve been able to accomplish. Without Qualtrics, we would not have been able to assess our impact and improve the program. Testimonial By Mteto Nyati

Abdul Dezkam

Lead Insights Specialist

Grundfos

With our annual survey, we only find out about dissatisfied customers when it’s too late. This damages customer relationships and, over time, we risk losing them. Testimonial By Abdul Dezkam

Danny Cox

Director, Customer Support & Insights

Jetblue

We are committed to turning customer feedback into real insights for the company and real benefits for the customer—we couldn’t do that without an innovative, end-to-end solution like Qualtrics. Testimonial By Danny Cox

Case Studies

COMPANY CASE STUDIES
Case Study Virgin Media

How Virgin Media is delivering superior experiences across its digital channels

Read More
Case Study Grundfos

How B2B giant Grundfos delivers exceptional CX

Read More
Case Study Zillow

Learn how Qualtrics helped Zillow retrain their best employees while scaling rapidly

Read More

Frequently Asked Questions(FAQ)

for Qualtrics

What is Qualtrics?

Qualtrics is a Feedback Management platform that helps brands continually assess the quality of their four core experiences customers, brands, products, and employees experience insights in one place. It is designed to help businesses collect feedback from across multiple channels and improve the digital customer journey. It helps to decrease churn, increase customer lifetime value, attract and retain talent, increase engagement, improve productivity, reduce cost to serve, and more.

What is Qualtrics used for?

Qualtrics is a Customer Feedback Management Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Customer Feedback Management, Engagement Management and Helpdesk Management .

What are the top features of Qualtrics?

Feedback surveys, Personalization and Dashboard are some of the top features of Qualtrics.

Who uses Qualtrics?

Qualtrics is used by Education, Research and Management Consulting among other industries.

What are Qualtrics alternatives?

Where is Qualtrics located?

Qualtrics is headquartered at 333 W River Park Dr Provo, Utah 84604.

Popular Business Setting

for Qualtrics

Top Industries

  • Education
  • Research
  • Management Consulting

Popular in

  • Enterprise
  • Large Enterprise
  • Small Business

Peers used Qualtrics to Enhance customer relationships and Acquire customers

Peer and Expert Opinion on Features

for Qualtrics

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Feedback surveys

4.35/5

Read Reviews (2107)
Personalization

4.26/5

Read Reviews (170)
Dashboard

4.08/5

Read Reviews (120)
Templates

3.96/5

Read Reviews (57)
Recording

4.60/5

Read Reviews (40)
FEATURES RATINGS AND REVIEWS
Feedback surveys

4.35/5

Read Reviews (2107)
Personalization

4.26/5

Read Reviews (170)
Dashboard

4.08/5

Read Reviews (120)
Templates

3.96/5

Read Reviews (57)
Recording

4.60/5

Read Reviews (40)

IT and Other Capabilities

for Qualtrics

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.79/5

Read Reviews (483)
Data Import

3.71/5

Read Reviews (804)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.79/5

Read Reviews (483)
Data Import

3.71/5

Read Reviews (804)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Phone Support

4.67/5

Read Reviews (130)
Email Support

4.59/5

Read Reviews (114)
Chat Support

4.46/5

Read Reviews (139)
24/7 Support

4.44/5

Read Reviews (994)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Phone Support

4.67/5

Read Reviews (130)
Email Support

4.59/5

Read Reviews (114)
Chat Support

4.46/5

Read Reviews (139)
24/7 Support

4.44/5

Read Reviews (994)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.64/5

Read Reviews (77)
Analytics

4.52/5

Read Reviews (740)
Custom Reports

3.92/5

Read Reviews (1320)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.64/5

Read Reviews (77)
Analytics

4.52/5

Read Reviews (740)
Custom Reports

3.92/5

Read Reviews (1320)

Software Failure Risk Guidance

?

for Qualtrics

Overall Risk Meter

Low Medium High

Top Failure Risks for Qualtrics

Vendor Profile Details

Company Name

Qualtrics

Year Founded

2002

HQ Location

333 W River Park Dr Provo, Utah 84604

Employees

1001-5000

Social

Financials

SERIES C