Qualtrics Overview
This is a summary of the comprehensive capabilities and benefits of Qualtrics based on over 9784 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Qualtrics, SurveyMonkey, Qualtrics CoreXM, Alchemer Enterprise Feedback Management Platform, Sogolytics, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Qualtrics is right for your needs? Our Cuspera AI engine can evaluate how Qualtrics fits your specific business needs, industry, and context. Get your personalized assessment report today.
Qualtrics supports business activities such as:
- Customer Feedback Management
- Engagement Management
- Helpdesk Management
- Market Research
- Training & Onboarding
Qualtrics can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Build Brand Awareness, Grow Market Share, Establish Thought Leadership, etc. As a solution, Qualtrics's capabilities include Feedback Surveys, Personalization, Dashboard, etc.
Qualtrics was founded in 2002. Education Vertical is its biggest customer base.
Reviews
"Every organization that we’ve worked with—I’m extremely proud of them and what they’ve been able to accomplish. Without Qualtrics, we would not have been able to assess our impact and improve the program. " - Mteto Nyati
Cuspera Reviews
314 buyers and buying teams have used Cuspera to assess how well Qualtrics solved their Customer Feedback Management needs. Cuspera uses 9784 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Qualtrics.
Use Cases
Peers recommend Customer Feedback Management , Engagement Management , Helpdesk Management , as the business use cases that they have been most satisfied while using Qualtrics.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Customer Feedback Management |
4.86/5 ★ |
"...You can manage the survey from start to finish on the same platform...." Peer review by Corinne Gibson, Product Marketing Specialist, The ROHO Group |
| measuring customer satisfaction |
4.97/5 ★ |
"...It was used for customer satisfaction survey projects that had a small dynamic sample with minimal reporting requirements (frequencies, simple cross tabs)...." Peer review by Project Manager in Marketing |
| measuring net promoter score |
4.48/5 ★ |
"...Here s a list of a few Qualtrics Products and what they offer: Customer Experience (CX) Net Promoter Score (NPS) measure, analyze, and improve NPS Voice of the Customer (VoC) understand the emotions and sentiments that drive customers actions with multi-channel feedback to identify and prioritize what customers want most Product Experience (PX) Pricing Research consolidate pricing research on one platform and easy to program surveys Market Segmentation build a study, create target groups, and analyze results Concept Testing understand concept effectiveness, identify strengths and weaknesses, and align concept ideas with your brand Brand Experience (BX) Brand Tracking track data points from market trends, to competitor analysis, or brand awareness ..." Qualtrics 101: Experience Management in The Experience Economy |
| Engagement Management |
4.98/5 ★ |
"...The area manager then partners with branch teams to resolve the issue and follow up with the customer as quickly as possible...." Case Study Post Office |
| engaging and following up |
4.97/5 ★ |
"...Employee engagement...." Peer review by Ryan Martenson, Human Resources Coordinator, Arthur J. Gallagher & Co. |
| Helpdesk Management |
4.56/5 ★ |
"...Qualtrics Support can then help you determine whether or not your university has a Qualtrics license and send you to the appropriate account administrator...." Case Study Samsung |
| PEER EXPERIENCES | |
|---|---|
| Customer Feedback Management |
4.86/5 ★ |
"...You can manage the survey from start to finish on the same platform...." Peer review by Corinne Gibson, Product Marketing Specialist, The ROHO Group |
|
| measuring customer satisfaction |
4.86/5 ★ |
| measuring net promoter score |
4.86/5 ★ |
| Engagement Management |
4.98/5 ★ |
"...The area manager then partners with branch teams to resolve the issue and follow up with the customer as quickly as possible...." Case Study Post Office |
|
| engaging and following up |
4.98/5 ★ |
| Helpdesk Management |
4.56/5 ★ |
"...Qualtrics Support can then help you determine whether or not your university has a Qualtrics license and send you to the appropriate account administrator...." Case Study Samsung |
|
71+ more Business Use Cases
Our AI advisor, Wyz, harnessed 9784 insights from peers and experts to help you assess how these Qualtrics use cases fit your Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Every organization that we’ve worked with—I’m extremely proud of them and what they’ve been able to accomplish. Without Qualtrics, we would not have been able to assess our impact and improve the program. Testimonial By Mteto Nyati |
|
Qualtrics allows us to continually reinforce the link between employee and customer experience. When our employees are engaged, our customers are advocating our brand. That, for us, is the way forward. Testimonial By Jason Bradshaw |
|
Qualtrics is the difference between success and failure.It’s just that simple. Testimonial By Athan Billias |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Mteto Nyati CTO Microsoft, Africa |
Every organization that we’ve worked with—I’m extremely proud of them and what they’ve been able to accomplish. Without Qualtrics, we would not have been able to assess our impact and improve the program. Testimonial By Mteto Nyati |
|
Jason Bradshaw Chief Customer Officer Volkswagen |
Qualtrics allows us to continually reinforce the link between employee and customer experience. When our employees are engaged, our customers are advocating our brand. That, for us, is the way forward. Testimonial By Jason Bradshaw |
|
Athan Billias Director Of Strategic Product Planning Yamaha |
Qualtrics is the difference between success and failure.It’s just that simple. Testimonial By Athan Billias |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
|
Case Study GrundfosRead More |
|
Case Study JetBlueRead More |
|
Case Study Delivery HeroRead More |
Frequently Asked Questions(FAQ)
for Qualtrics
What is Qualtrics?
What is Qualtrics used for?
What are the top features of Qualtrics?
Who uses Qualtrics?
What are Qualtrics alternatives?
Where is Qualtrics located?
Popular Business Setting
for Qualtrics
Top Industries
- Education
- Research
- Management Consulting
Popular in
- Enterprise
- Large Enterprise
- Small Business
Peers used Qualtrics to Enhance customer relationships and Acquire customers
Qualtrics Alternatives
Peer and Expert Opinion on Features
for Qualtrics
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Feedback surveys | Read Reviews (2107) |
| Personalization | Read Reviews (170) |
| Dashboard | Read Reviews (120) |
| Templates | Read Reviews (57) |
| Recording | Read Reviews (40) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Feedback surveys | Read Reviews (2107) |
| Personalization | Read Reviews (170) |
| Dashboard | Read Reviews (120) |
| Templates | Read Reviews (57) |
| Recording | Read Reviews (40) |
IT and Other Capabilities
for Qualtrics
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (483) |
| Data Import | Read Reviews (804) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (483) |
| Data Import | Read Reviews (804) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (130) |
| Email Support | Read Reviews (114) |
| Chat Support | Read Reviews (139) |
| 24/7 Support | Read Reviews (994) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (130) |
| Email Support | Read Reviews (114) |
| Chat Support | Read Reviews (139) |
| 24/7 Support | Read Reviews (994) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (77) |
| Analytics | Read Reviews (740) |
| Custom Reports | Read Reviews (1320) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (77) |
| Analytics | Read Reviews (740) |
| Custom Reports | Read Reviews (1320) |
Software Failure Risk Guidance
?for Qualtrics
Overall Risk Meter
Top Failure Risks for Qualtrics
Vendor Profile Details
HQ Location
333 W River Park Dr Provo, Utah 84604
Employees
1001-5000
Social
Financials
SERIES C
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