Qualtrics Overview
Qualtrics XM helps deliver exceptional frontline experiences and build high-performing teams. Products people love can be created with this leading experience management software.
Use Cases
Customers recommend Customer Feedback Management, Engagement Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Qualtrics.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Qualtrics.
Qualtrics Use-Cases and Business Priorities: Customer Satisfaction Data
Qualtrics's features include Feedback Surveys, Personalization, Dashboard, etc.
Reviews
"Using Qualtrics we were able to create an incredible employee experience. If we were just basing our decision making on benchmarking and anecdotal feedback, we wouldn't have got it right." - David Landman
Qualtrics, SurveyMonkey, Qualtrics CoreXM, Alchemer Enterprise Feedback Management Platform, Sogolytics, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Qualtrics
Top Industries
- Education
- Research
- Management Consulting
Popular in
- Enterprise
- Large Enterprise
- Small Business
Qualtrics is popular in Education, Research, and Management Consulting and is widely used by Enterprise, Large Enterprise, and Small Business.
Comprehensive Insights on Qualtrics Use Cases
How can Qualtrics enhance your Customer Feedback Management process?
"...At this job I used Qualtrics to survey the current customer base because I was able to easily tie individual survey responses to CRM behavioral data living in the offline CRM customer warehouse...." Peer review by Nicole Scalamandre, Marketing Analyst, MediaMath
What Are the key features of Qualtrics for Engagement Management?
"...They now know exactly what levers to pull in order to increase engagement among their teams...." Peer review by Scott Schaefer, Enterprise Director of Human Capital Strategy, Sanford Health
Why is Qualtrics the best choice for Helpdesk Management?
How does Qualtrics facilitate Market Research?
Why is Qualtrics the best choice for Onboarding?
71+ more Business Use Cases
314 buyers and buying teams have used Cuspera to assess how well Qualtrics solved their Customer Feedback Management needs. Cuspera uses 9784 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Using Qualtrics we were able to create an incredible employee experience. If we were just basing our decision making on benchmarking and anecdotal feedback, we wouldn't have got it right. Testimonial By David Landman |
|
We wanted to create a completely new brand from the merger of our existing ones. Our customer promise is to transform how people receive tech services. Testimonial By Dr. Kit Hagemann |
|
Our core business is listening to our guests - listen to what they want and act on it and you’ll deliver a better business, it’s that simple Testimonial By Ed Pyke |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
David Landman Managing Director, Global Head Of Talent Assessment Goldman Sachs Group |
Using Qualtrics we were able to create an incredible employee experience. If we were just basing our decision making on benchmarking and anecdotal feedback, we wouldn't have got it right. Testimonial By David Landman |
|
Dr. Kit Hagemann Customer Experience Measurement And Insight Dixons Carphone |
We wanted to create a completely new brand from the merger of our existing ones. Our customer promise is to transform how people receive tech services. Testimonial By Dr. Kit Hagemann |
|
Ed Pyke Operations Director Simpson Travel |
Our core business is listening to our guests - listen to what they want and act on it and you’ll deliver a better business, it’s that simple Testimonial By Ed Pyke |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study VolkswagenRead More |
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Case Study HealthscopeRead More |
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Case Study Virgin MediaRead More |
Video
Qualtrics Consumer Trends 2024 Webinar Snippet
Frequently Asked Questions(FAQ)
for Qualtrics
What is Qualtrics?
Qualtrics is a Feedback Management platform that helps brands continually assess the quality of their four core experiences customers, brands, products, and employees experience insights in one place. It is designed to help businesses collect feedback from across multiple channels and improve the digital customer journey. It helps to decrease churn, increase customer lifetime value, attract and retain talent, increase engagement, improve productivity, reduce cost to serve, and more.
It captures and stores all experience data from customers and employees in a single system of record, the entire dataset proactively recommends the actions to take next, intelligent, customizable workflows automatically alert the right people, and trigger actions in every part of the organization. It uncovers the products, services, and experiences that customers and employees want, turns the brand into an icon, empowers organizations to take actions that put people first, and accelerates the product development cycle with all experience data on one platform.
Some of its feature include customer feedback, customized dashboard, role-based dashboard, closed-loop follow up, surveys, net promoter score (NPS), customer satisfaction (CSAT), customer effort score (CES), automated respondent management, statistical analysis, text analysis, key driver analysis, predictive analytics, and more.
What is Qualtrics used for?
What are the top features of Qualtrics?
Who uses Qualtrics?
What are Qualtrics alternatives?
Where is Qualtrics located?
Peers used Qualtrics for customer feedback management and engagement management
Qualtrics Competitors
Qualtrics Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (77) |
| Analytics | Read Reviews (740) |
| Custom Reports | Read Reviews (1320) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (77) |
| Analytics | Read Reviews (740) |
| Custom Reports | Read Reviews (1320) |
Software Failure Risk Guidance
?for Qualtrics
Overall Risk Meter
Top Failure Risks for Qualtrics
Qualtrics News
How Qualtrics is driving experience management with AI | Computer Weekly
Speaking at the X4 event in Sydney this week, Qualtrics CEO Zig Serafin said the company's AI capabilities are aimed at helping enterprises understand ...
Becoming Patient-obsessed at Qualtrics - Healthcare IT Today
Qualtrics is a data collection and analysis platform that's used by many in health care, focused on “experience management.
Qualtrics Profile
HQ Location
333 W River Park Dr Provo, Utah 84604
Employees
1001-5000
Social
Financials
SERIES C
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