Qualtrics Overview
Qualtrics XM helps deliver exceptional frontline experiences and build high-performing teams. Products people love can be created with this leading experience management software.
Use Cases
Customers recommend Customer Feedback Management, Engagement Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Qualtrics.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Qualtrics.
Qualtrics Use-Cases and Business Priorities: Customer Satisfaction Data
Qualtrics's features include Feedback Surveys, Personalization, Dashboard, etc. and Qualtrics support capabilities include Phone Support, AI Powered, Email Support, etc. also Qualtrics analytics capabilities include Analytics, and Custom Reports.
Reviews
"We are committed to turning customer feedback into real insights for the company and real benefits for the customer—we couldn’t do that without an innovative, end-to-end solution like Qualtrics." - Danny Cox
Qualtrics, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Qualtrics
Top Industries
- Education
- Research
- Management Consulting
Popular in
- Enterprise
- Large Enterprise
- Small Business
Qualtrics is popular in Education, Research, and Management Consulting and is widely used by Enterprise, Large Enterprise, and Small Business.
Qualtrics Customer wins, Customer success stories, Case studies
What makes Qualtrics ideal for Customer Feedback Management?
What benefits does Qualtrics offer for Engagement Management?
What solutions does Qualtrics provide for Helpdesk Management?
How can Qualtrics optimize your Market Research Workflow?
How can Qualtrics optimize your Onboarding Workflow?
314 buyers and buying teams have used Cuspera to assess how well Qualtrics solved their Customer Feedback Management needs. Cuspera uses 9784 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We are committed to turning customer feedback into real insights for the company and real benefits for the customer—we couldn’t do that without an innovative, end-to-end solution like Qualtrics. Testimonial By Danny Cox |
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Qualtrics is helping us to identify and improve broken elements in our digital journeys as well as understand the additional requirements of our customers across desktop, mobile and app. Testimonial By Jackie Mccarry |
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Using Qualtrics we were able to create an incredible employee experience. If we were just basing our decision making on benchmarking and anecdotal feedback, we wouldn't have got it right. Testimonial By David Landman |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Danny Cox Director, Customer Support & Insights Jetblue |
We are committed to turning customer feedback into real insights for the company and real benefits for the customer—we couldn’t do that without an innovative, end-to-end solution like Qualtrics. Testimonial By Danny Cox |
|
Jackie Mccarry Digital Research Lead Virgin Media |
Qualtrics is helping us to identify and improve broken elements in our digital journeys as well as understand the additional requirements of our customers across desktop, mobile and app. Testimonial By Jackie Mccarry |
|
David Landman Managing Director, Global Head Of Talent Assessment Goldman Sachs Group |
Using Qualtrics we were able to create an incredible employee experience. If we were just basing our decision making on benchmarking and anecdotal feedback, we wouldn't have got it right. Testimonial By David Landman |
Tufts Medicine - Hospital & Health Care
Read more →Tetra Pak - Packaging
Read more →Hilton - Hospitality
Read more →Qualtrics Consumer Trends 2024 Webinar Snippet
Frequently Asked Questions(FAQ)
for Qualtrics
What is Qualtrics?
Qualtrics is a Feedback Management platform that helps brands continually assess the quality of their four core experiences customers, brands, products, and employees experience insights in one place. It is designed to help businesses collect feedback from across multiple channels and improve the digital customer journey. It helps to decrease churn, increase customer lifetime value, attract and retain talent, increase engagement, improve productivity, reduce cost to serve, and more.
It captures and stores all experience data from customers and employees in a single system of record, the entire dataset proactively recommends the actions to take next, intelligent, customizable workflows automatically alert the right people, and trigger actions in every part of the organization. It uncovers the products, services, and experiences that customers and employees want, turns the brand into an icon, empowers organizations to take actions that put people first, and accelerates the product development cycle with all experience data on one platform.
Some of its feature include customer feedback, customized dashboard, role-based dashboard, closed-loop follow up, surveys, net promoter score (NPS), customer satisfaction (CSAT), customer effort score (CES), automated respondent management, statistical analysis, text analysis, key driver analysis, predictive analytics, and more.
What is Qualtrics used for?
What are the top features of Qualtrics?
Who uses Qualtrics?
What are Qualtrics alternatives?
Where is Qualtrics located?
Peers used Qualtrics for customer feedback management and engagement management
Qualtrics Competitors
Qualtrics Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (77) |
| Analytics | Read Reviews (740) |
| Custom Reports | Read Reviews (1320) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (77) |
| Analytics | Read Reviews (740) |
| Custom Reports | Read Reviews (1320) |
Qualtrics Integrations
Qualtrics integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Qualtrics
Software Failure Risk Guidance
?for Qualtrics
Overall Risk Meter
Top Failure Risks for Qualtrics
Qualtrics, LLC News
Qualtrics Appoints New Leader for Asia Pacific and Japan to Accelerate Regional Growth and AI Adoption
Qualtrics has appointed Raen Lim as Managing Director for Asia Pacific and Japan to drive regional growth and AI adoption. Lim, with over two decades of leadership experience, will lead operations to enhance customer and employee experiences. Her expertise is expected to support Qualtrics' AI capabilities, which have seen significant adoption, with 90% of top enterprise accounts utilizing AI-powered innovations.
Press Ganey CEO On Qualtrics Deal: AI Market Is "Extremely Competitive" - Newsweek
Qualtrics announced its acquisition of Press Ganey for $6.75 billion. Press Ganey, a leader in patient experience and care quality data analytics, will become the healthcare division within Qualtrics after regulatory approval. The merger aims to enhance AI capabilities and data analytics, leveraging both companies' strengths to compete in a dynamic market.
Qualtrics Accelerates AI Leadership and Value with Experience Agents - Yahoo
Qualtrics plans to invest $500 million in AI over the next four years, launching its new AI-integrated platform, XM/os2, for enterprise experience management. The investment will focus on R&D, infrastructure, and personnel to enhance AI integration across its product portfolio.
Qualtrics to acquire Press Ganey Forsta in $6.75bn deal
Qualtrics is set to acquire Press Ganey Forsta for $6.75 billion, aiming to enhance its AI capabilities in experience management. This acquisition will merge Qualtrics' AI platform with Press Ganey Forsta's analytics and healthcare expertise, creating a comprehensive platform for improving human experiences across various industries. The deal, involving cash and equity, is expected to close pending regulatory approvals.
Qualtrics, LLC Profile
HQ Location
333 W River Park Dr Provo, Utah 84604
Employees
1001-5000
Social
Financials
SERIES C
