SurveyMethods Overview
SurveyMethods offers a robust platform for collecting and analyzing customer feedback with unique features tailored for insightful data gathering. Known for its high customer satisfaction rating, this survey tool stands out in the industry with its award-winning capabilities that combine ease of use and affordability. SurveyMethods supports users in crafting targeted questions to derive actionable insights, enhancing decision-making processes. As part of the top 20 survey software recognized by Capterra in 2020, it boasts a satisfaction score of 49 out of 50, reflecting its effectiveness in meeting user needs. The platform is designed for businesses seeking to understand customer sentiments deeply, facilitating strategic improvements based on reliable data.
Use Cases
Customers recommend Customer Feedback Management, Helpdesk Management, Sending & Publishing Communications, as the business use cases that they have been most satisfied with while using SurveyMethods.
Business Priorities
Improve Internal Communications and Scale Best Practices are the most popular business priorities that customers and associates have achieved using SurveyMethods.
SurveyMethods Use-Cases and Business Priorities: Customer Satisfaction Data
SurveyMethods works with different mediums / channels such as Newsletter. Phone Calls. and E-Mail.
SurveyMethods's features include Feedback Surveys, Templates, Personalization, etc. and SurveyMethods support capabilities include Chat Support, 24/7 Support, Email Support, etc. also SurveyMethods analytics capabilities include Custom Reports, and Analytics.
Reviews
"As a small nonprofit, we use the software for registration for meetings and doing surveys to get input from people who participate in our activities. It is very important to have a tool that is simple for the end user to complete and for the adminis...trator to implement and get reports. I have found that it is a superior tool to the Constant Contact service that we used to have." - Debra Bowyer
Peer review evidence (same sources as the product rating summary)
"...SurveyMethods is a cloud-based survey and data analysis solution which helps businesses with customer feedback, newsletter communication, and reporting...." Peer review
"...Our support team will help you get started at no additional cost...." SurveyMethods
"...You can send a customized email with a unique survey link to individual email addresses using the Email Deployment method...." News & Insights
SurveyMethods, Simplesat, Delighted platform, CustomerSure, Userback, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Surveymethods offers award-winning, user-friendly online survey software with advanced data analysis and email newsletters. A comprehensive survey API is also provided, and a free trial is available.
Popular Business Setting
for SurveyMethods
Top Industries
- Internet
- Hospital & Health Care
- Education
Popular in
- Small Business
- Enterprise
- Mid Market
SurveyMethods is popular in Internet, Hospital & Health Care, and Education and is widely used by Small Business, Enterprise, and Mid Market.
SurveyMethods Customer wins, Customer success stories, Case studies
How efficiently Does SurveyMethods manage your Customer Feedback Management?
How does SurveyMethods facilitate Helpdesk Management?
How does SurveyMethods address your Sending & Publishing Communications Challenges?
Why is SurveyMethods the best choice for Engagement Management?
11 buyers and buying teams have used Cuspera to assess how well SurveyMethods solved their Customer Feedback Management needs. Cuspera uses 855 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
As a small nonprofit, we use the software for registration for meetings and doing surveys to get input from people who participate in our activities. It is very important to have a tool that is simple for the end user to complete and for the administrator to implement and get reports. I have found ...that it is a superior tool to the Constant Contact service that we used to have. |
|
One of the easiest tools to master and be productive with that I have been able to find. We started using Survey Methods for customer satisfaction surveys but the tool has proved useful for a multitude of other uses as well like Employee Training, Skills Assessments and Online Requests. Testimonial By Juan Gonzalez |
|
SurveyMethods integrates with over 1,000 web applications including Salesforce, MailChimp, Freshdesk and Gmail using Zapier, a workflow automation tool that helps your web applications interact with each other and automates tasks between them. Implementing SurveyMethods' integrations through Zapier... is easy – no coding needed! |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Debra Bowyer Coordinator Cabell County Family Resource Network |
As a small nonprofit, we use the software for registration for meetings and doing surveys to get input from people who participate in our activities. It is very important to have a tool that is simple for the end user to complete and for the administrator to implement and get reports. I have found ...that it is a superior tool to the Constant Contact service that we used to have. |
|
Juan Gonzalez Capgemini America |
One of the easiest tools to master and be productive with that I have been able to find. We started using Survey Methods for customer satisfaction surveys but the tool has proved useful for a multitude of other uses as well like Employee Training, Skills Assessments and Online Requests. Testimonial By Juan Gonzalez |
|
Zapier |
SurveyMethods integrates with over 1,000 web applications including Salesforce, MailChimp, Freshdesk and Gmail using Zapier, a workflow automation tool that helps your web applications interact with each other and automates tasks between them. Implementing SurveyMethods' integrations through Zapier... is easy – no coding needed! |
Frequently Asked Questions(FAQ)
for SurveyMethods
What is SurveyMethods used for?
What are the top features of SurveyMethods?
Who uses SurveyMethods?
What are SurveyMethods alternatives?
Where is SurveyMethods located?
Peers used SurveyMethods for customer feedback management and helpdesk management
SurveyMethods Competitors
SurveyMethods Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (112) |
| Analytics | Read Reviews (38) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (112) |
| Analytics | Read Reviews (38) |
SurveyMethods Integrations
SurveyMethods integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for SurveyMethods
Overall Risk Meter
Top Failure Risks for SurveyMethods
Methods Group LLC Profile
Company Name
Methods Group LLC
Company Website
https://surveymethods.com/HQ Location
Dallas, TX
Employees
NA
Social
Financials
PRIVATE
