SurveyMethods Overview
SurveyMethods offers a robust platform for collecting and analyzing customer feedback with unique features tailored for insightful data gathering. Known for its high customer satisfaction rating, this survey tool stands out in the industry with its award-winning capabilities that combine ease of use and affordability. SurveyMethods supports users in crafting targeted questions to derive actionable insights, enhancing decision-making processes. As part of the top 20 survey software recognized by Capterra in 2020, it boasts a satisfaction score of 49 out of 50, reflecting its effectiveness in meeting user needs. The platform is designed for businesses seeking to understand customer sentiments deeply, facilitating strategic improvements based on reliable data.
Use Cases
Customers recommend Customer Feedback Management, Helpdesk Management, Sending & Publishing Communications, as the business use cases that they have been most satisfied with while using SurveyMethods.
Business Priorities
Improve Internal Communications and Scale Best Practices are the most popular business priorities that customers and associates have achieved using SurveyMethods.
SurveyMethods Use-Cases and Business Priorities: Customer Satisfaction Data
SurveyMethods works with different mediums / channels such as Newsletter. Phone Calls. and E-Mail.
SurveyMethods's features include Feedback Surveys, Templates, Personalization, etc. and SurveyMethods support capabilities include Chat Support, 24/7 Support, Email Support, etc. also SurveyMethods analytics capabilities include Custom Reports, and Analytics.
Reviews
"SurveyMethods has been our tool of choice for several years for accumulating data about important Supply Chain initiatives. The application's versatility and ease of use has helped us construct surveys which reaped valuable information. I also like ...the survey templates. The templates provide some interesting options and tips that we've used in other surveys. Great question set up and choices as well. Thank you SurveyMethods!" - Nancy Azneer
Peer review evidence (same sources as the product rating summary)
"...This tool makes the process of creating and managing these surveys a breeze...." Peer review by Bill S., Marketing Director, Education
"...Easy to use to create surveys, easy to launch and distribute, easy to analyze data, can download directly to slides, affordable, but #1 is their personal, quick, and helpful tech support has been there for me...." Peer review by HS Coddington
"...In addition, there are various types of charts and graphs for data display which makes publishing the results a very simple process...." Peer review by Jenny C., Academic Director, Education
SurveyMethods, SmileBack, Medallia Agent Connect, Simplesat, Delighted platform, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Surveymethods offers award-winning, user-friendly online survey software with advanced data analysis and email newsletters. A comprehensive survey API is also provided, and a free trial is available.
Popular Business Setting
for SurveyMethods
Top Industries
- Internet
- Hospital & Health Care
- Education
Popular in
- Small Business
- Enterprise
- Mid Market
SurveyMethods is popular in Internet, Hospital & Health Care, and Education and is widely used by Small Business, Enterprise, and Mid Market.
SurveyMethods Customer wins, Customer success stories, Case studies
How can SurveyMethods enhance your Customer Feedback Management process?
What benefits does SurveyMethods offer for Helpdesk Management?
How can SurveyMethods optimize your Sending & Publishing Communications Workflow?
How can SurveyMethods enhance your Engagement Management process?
11 buyers and buying teams have used Cuspera to assess how well SurveyMethods solved their Customer Feedback Management needs. Cuspera uses 855 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
SurveyMethods has been our tool of choice for several years for accumulating data about important Supply Chain initiatives. The application's versatility and ease of use has helped us construct surveys which reaped valuable information. I also like the survey templates. The templates provide some i...nteresting options and tips that we've used in other surveys. Great question set up and choices as well. Thank you SurveyMethods! |
|
We have tried a number of applications but none had the flexibility, range of tools, selection of output types, and the ease of use that SurveyMethods provides. We have staff at various levels of aptitude with computer applications and all are producing useful reports with very minimal training. Si...mply put, there is nothing like SurveyMethods. |
|
Thank you very much! Truly your customer service is the best at SurveyMethods and I won’t hesitate to recommend it to anyone. Testimonial By Banisha Boolauck |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Nancy Azneer HCA Hospital Corporation of America |
SurveyMethods has been our tool of choice for several years for accumulating data about important Supply Chain initiatives. The application's versatility and ease of use has helped us construct surveys which reaped valuable information. I also like the survey templates. The templates provide some i...nteresting options and tips that we've used in other surveys. Great question set up and choices as well. Thank you SurveyMethods! |
|
Ralph La Tella Health Information Mgmt Association of Australia |
We have tried a number of applications but none had the flexibility, range of tools, selection of output types, and the ease of use that SurveyMethods provides. We have staff at various levels of aptitude with computer applications and all are producing useful reports with very minimal training. Si...mply put, there is nothing like SurveyMethods. |
|
Banisha Boolauck Accenture |
Thank you very much! Truly your customer service is the best at SurveyMethods and I won’t hesitate to recommend it to anyone. Testimonial By Banisha Boolauck |
Frequently Asked Questions (FAQ)
What buyers ask before choosing SurveyMethods
What is SurveyMethods used for?
What are the top features of SurveyMethods?
Who uses SurveyMethods?
What are SurveyMethods alternatives?
Where is SurveyMethods located?
Peers used SurveyMethods for customer feedback management and helpdesk management
SurveyMethods Competitors
SurveyMethods Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (112) |
| Analytics | Read Reviews (38) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (112) |
| Analytics | Read Reviews (38) |
SurveyMethods Integrations
SurveyMethods integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for SurveyMethods
Overall Risk Meter
Top Failure Risks for SurveyMethods
Methods Group LLC Profile
Company Name
Methods Group LLC
Company Website
https://surveymethods.com/HQ Location
Dallas, TX
Employees
NA
Social
Financials
PRIVATE
