SurveyMethods Product Overview
SurveyMethods offers a robust platform for collecting and analyzing customer feedback with unique features tailored for insightful data gathering. Known for its high customer satisfaction rating, this survey tool stands out in the industry with its award-winning capabilities that combine ease of use and affordability. SurveyMethods supports users in crafting targeted questions to derive actionable insights, enhancing decision-making processes. As part of the top 20 survey software recognized by Capterra in 2020, it boasts a satisfaction score of 49 out of 50, reflecting its effectiveness in meeting user needs. The platform is designed for businesses seeking to understand customer sentiments deeply, facilitating strategic improvements based on reliable data.
Key Insights
SurveyMethods is a tool for collecting and analyzing data. This software helps companies gather feedback from customers, employees, and other stakeholders. It allows users to create surveys, manage them, and generate reports.
SurveyMethods makes it easy to create, launch, and analyze surveys. It integrates with helpdesk systems, allowing automated surveys to be sent to customers after a case is closed. SurveyMethods offers affordable pricing and provides helpful technical support.
Product Business Settings
SurveyMethods is popular in Internet, Hospital & Health Care, and Education industries and is widely used by Small Business, Enterprise, and Mid Market.
Integrations
How satisfied the customers are with SurveyMethods use-cases
Reviews
"We have been using SurveyMethods for several years now, primarily for course evaluations. The reporting capability is robust, allowing us to do segmentation analysis, monthly reporting, and to easily create presentations for our leadership. The few ...times we have needed support, our customer service rep has provided personal, professional and timely service. That goes a long way these days!" - Deb Lucas
"The software is easy to use and covers a broad variety of survey options. Best of all is their customer support services – outstanding!" - Marcia Williams
SurveyMethods Customer Insights, Testimonials and Case Studies
How does SurveyMethods address your Customer Feedback Management Challenges?
How can SurveyMethods enhance your Helpdesk Management process?
What Are the key features of SurveyMethods for Sending & Publishing Communications?
What solutions does SurveyMethods provide for Engagement Management?
What is SurveyMethods used for?
What are the top features of SurveyMethods?
Who uses SurveyMethods?
What are SurveyMethods alternatives?
Where is SurveyMethods located?
11 buyers and buying teams have used Cuspera to assess how well SurveyMethods solved their Customer Feedback Management needs. Cuspera uses 855 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
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We have been using SurveyMethods for several years now, primarily for course evaluations. The reporting capability is robust, allowing us to do segmentation analysis, monthly reporting, and to easily create presentations for our leadership. The few times we have needed support, our customer service... rep has provided personal, professional and timely service. That goes a long way these days! |
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The software is easy to use and covers a broad variety of survey options. Best of all is their customer support services – outstanding! Testimonial By Marcia Williams |
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One of the easiest tools to master and be productive with that I have been able to find. We started using Survey Methods for customer satisfaction surveys but the tool has proved useful for a multitude of other uses as well like Employee Training, Skills Assessments and Online Requests. Testimonial By Juan Gonzalez |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Deb Lucas TBS, Inc. |
We have been using SurveyMethods for several years now, primarily for course evaluations. The reporting capability is robust, allowing us to do segmentation analysis, monthly reporting, and to easily create presentations for our leadership. The few times we have needed support, our customer service... rep has provided personal, professional and timely service. That goes a long way these days! |
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Marcia Williams HealthTrust Purchasing Group |
The software is easy to use and covers a broad variety of survey options. Best of all is their customer support services – outstanding! Testimonial By Marcia Williams |
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Juan Gonzalez Capgemini America |
One of the easiest tools to master and be productive with that I have been able to find. We started using Survey Methods for customer satisfaction surveys but the tool has proved useful for a multitude of other uses as well like Employee Training, Skills Assessments and Online Requests. Testimonial By Juan Gonzalez |
Peers used SurveyMethods for customer feedback management and helpdesk management
SurveyMethods Competitors
SurveyMethods Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (112) |
| Analytics | Read Reviews (38) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (112) |
| Analytics | Read Reviews (38) |
SurveyMethods Integrations
SurveyMethods integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
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Overall Risk Meter
Top Failure Risks for SurveyMethods
Methods Group LLC Profile
Company Name
Methods Group LLC
Company Website
https://surveymethods.com/HQ Location
Dallas, TX
Employees
NA
Social
Financials
PRIVATE
