SurveyMethods Overview
SurveyMethods offers a robust platform for collecting and analyzing customer feedback with unique features tailored for insightful data gathering. Known for its high customer satisfaction rating, this survey tool stands out in the industry with its award-winning capabilities that combine ease of use and affordability. SurveyMethods supports users in crafting targeted questions to derive actionable insights, enhancing decision-making processes. As part of the top 20 survey software recognized by Capterra in 2020, it boasts a satisfaction score of 49 out of 50, reflecting its effectiveness in meeting user needs. The platform is designed for businesses seeking to understand customer sentiments deeply, facilitating strategic improvements based on reliable data.
Use Cases
Customers recommend Customer Feedback Management, Helpdesk Management, Sending & Publishing Communications, as the business use cases that they have been most satisfied with while using SurveyMethods.
Business Priorities
Improve Internal Communications and Scale Best Practices are the most popular business priorities that customers and associates have achieved using SurveyMethods.
SurveyMethods Use-Cases and Business Priorities: Customer Satisfaction Data
SurveyMethods works with different mediums / channels such as Newsletter. Phone Calls. and E-Mail.
SurveyMethods's features include Feedback Surveys, Templates, Personalization, etc. and SurveyMethods support capabilities include Chat Support, 24/7 Support, Email Support, etc. also SurveyMethods analytics capabilities include Custom Reports, and Analytics.
Reviews
"We have tried a number of applications but none had the flexibility, range of tools, selection of output types, and the ease of use that SurveyMethods provides. We have staff at various levels of aptitude with computer applications and all are produ...cing useful reports with very minimal training. Simply put, there is nothing like SurveyMethods." - Ralph La Tella
Peer review evidence (same sources as the product rating summary)
"...Effective communication is one of the major influencing factors in employee and customer satisfaction and business growth. ..." SurveyMethods
"...For example, if you want to send a Satisfaction Survey to your customer after a case/ticket is closed, your Helpdesk system can automatically connect to SurveyMethods and send out the survey to your internal/external customer...." SurveyMethods Integrates with Other Popular Online software
"...You can send a customized email with a unique survey link to individual email addresses using the Email Deployment method...." News & Insights
SurveyMethods, Simplesat, Delighted platform, CustomerSure, Userback, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Surveymethods offers award-winning, user-friendly online survey software with advanced data analysis and email newsletters. A comprehensive survey API is also provided, and a free trial is available.
Popular Business Setting
for SurveyMethods
Top Industries
- Internet
- Hospital & Health Care
- Education
Popular in
- Small Business
- Enterprise
- Mid Market
SurveyMethods is popular in Internet, Hospital & Health Care, and Education and is widely used by Small Business, Enterprise, and Mid Market.
SurveyMethods Customer wins, Customer success stories, Case studies
How efficiently Does SurveyMethods manage your Customer Feedback Management?
Why is SurveyMethods the best choice for Helpdesk Management?
Why is SurveyMethods the best choice for Sending & Publishing Communications?
What solutions does SurveyMethods provide for Engagement Management?
11 buyers and buying teams have used Cuspera to assess how well SurveyMethods solved their Customer Feedback Management needs. Cuspera uses 855 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We have tried a number of applications but none had the flexibility, range of tools, selection of output types, and the ease of use that SurveyMethods provides. We have staff at various levels of aptitude with computer applications and all are producing useful reports with very minimal training. Si...mply put, there is nothing like SurveyMethods. |
|
We’ve used SurveyMethods for a couple years for internal and external diversity initiatives. The customer service is second to none! Thanks. Testimonial By Dionne M. King |
|
We have been using SurveyMethods to conduct website visitor surveys and internal surveys. We’ve found the tool to be both easy to use and very accommodating. We’re very pleased with the product and SurveyMethod’s responsiveness. Testimonial By Gene Brumblay |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Ralph La Tella Health Information Mgmt Association of Australia |
We have tried a number of applications but none had the flexibility, range of tools, selection of output types, and the ease of use that SurveyMethods provides. We have staff at various levels of aptitude with computer applications and all are producing useful reports with very minimal training. Si...mply put, there is nothing like SurveyMethods. |
|
Dionne M. King Diversity Coordinator Shook, Hardy & Bacon, LLP |
We’ve used SurveyMethods for a couple years for internal and external diversity initiatives. The customer service is second to none! Thanks. Testimonial By Dionne M. King |
|
Gene Brumblay Make-A-Wish Foundation® of America |
We have been using SurveyMethods to conduct website visitor surveys and internal surveys. We’ve found the tool to be both easy to use and very accommodating. We’re very pleased with the product and SurveyMethod’s responsiveness. Testimonial By Gene Brumblay |
Frequently Asked Questions (FAQ)
What buyers ask before choosing SurveyMethods
What is SurveyMethods used for?
What are the top features of SurveyMethods?
Who uses SurveyMethods?
What are SurveyMethods alternatives?
Where is SurveyMethods located?
Peers used SurveyMethods for customer feedback management and helpdesk management
SurveyMethods Competitors
SurveyMethods Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (112) |
| Analytics | Read Reviews (38) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (112) |
| Analytics | Read Reviews (38) |
SurveyMethods Integrations
SurveyMethods integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for SurveyMethods
Overall Risk Meter
Top Failure Risks for SurveyMethods
Methods Group LLC Profile
Company Name
Methods Group LLC
Company Website
https://surveymethods.com/HQ Location
Dallas, TX
Employees
NA
Social
Financials
PRIVATE
