Overview: SmileBack and SurveyMethods as Customer Feedback Management Category solutions.

SmileBack and SurveyMethods both cater to customer feedback management, but they differ in focus and application. SmileBack emphasizes improving customer satisfaction and managing social presence, making it a strong choice for IT and software firms. SurveyMethods offers a broader range of use cases, including enhanced internal communications, serving diverse industries such as healthcare and education. Each product offers unique capabilities and support options, appealing to different business sizes and operational needs.

SmileBack: SmileBack® is the leading customer satisfaction platform for MSPs, enabling IT professionals to collect, report, and act on CSAT and NPS feedback. Customer insights are efficiently managed.

SurveyMethods: Surveymethods offers award-winning, user-friendly online survey software with advanced data analysis and email newsletters. A comprehensive survey API is also provided, and a free trial is available.

SmileBack and SurveyMethods: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

SmileBack excels in collecting feedback and measuring CSAT. Engaging conversational surveys and managing ratings cater to IT and software firms. read more →

SurveyMethods supports feedback management and helpdesk support. Online polls and communication features serve diverse industries like healthcare. read more →

Business Goals

SmileBack helps improve customer satisfaction and acquire new customers. Its focus enhances digital presence for large enterprises. read more →

SurveyMethods enhances internal communications and scales best practices. It assists businesses in launching new products. read more →

Core Features

SmileBack offers custom reports and data integration. Its ease of data import suits IT services, supporting customer feedback analysis. read more →

SurveyMethods provides custom reporting and analytics, with security prioritized. Integration features assist industries like education. read more →

Vendor Support

SmileBack offers 24/7 support with email and phone options. This suits complex needs of large enterprises in IT sectors. read more →

SurveyMethods provides chat support and 24/7 availability. It suits varied customer sizes, from small to large markets. read more →

Segments and Industries

SmileBack predominantly serves large enterprises in IT and telecom. Its capabilities fit well with enterprise-sized operations. read more →

SurveyMethods caters to internet, healthcare, and education industries. It serves mid-market and small industries, bridging various needs. read more →

Operational Alignment

SmileBack integrates smoothly into IT workflows, ideal for complex tech environments. It is designed primarily for enterprise operations. read more →

SurveyMethods aligns with operations needing robust communication management. It fits educational and healthcare sectors well. read more →