Local Measure: Use-Cases, Insights and Reviews | 2026 Cuspera

4.26 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(339)

Customer experience platform to turn every customer into a loyal advocate

App Partner

Local Measure Overview

Local Measure's contact center software enhances customer experience by integrating AI with human-centric service. This platform focuses on elevating customer service and satisfaction through advanced features tailored for modern contact centers. It supports businesses in transforming customer interactions, ensuring each engagement is meaningful and efficient. The software is designed to adapt to evolving customer communication needs, making it a valuable tool for businesses aiming to improve their customer service operations. Local Measure's approach to customer experience is reflected in its commitment to building a future-oriented service environment, offering a unique blend of technology and personal touch.

Use Cases

Customers recommend Engagement Management, Customer Feedback Management, Social Media Management, as the business use cases that they have been most satisfied with while using Local Measure.

Other use cases:

Rating And Review Management
Competitive Intelligence
Sales Review & Feedback
Sending & Publishing Communications
Revenue Cycle Management
Helpdesk Management
Contact List Management

See all use cases See less use cases

Business Priorities

Acquire Customers and Establish Thought Leadership are the most popular business priorities that customers and associates have achieved using Local Measure.

Other priorities:

Improve Digital And Social Presence
Enhance Customer Relationships
Enter New Markets Internationally Or Locally
Scale Best Practices
Improve Internal Communications
Grow Market Share
Increase Sales & Revenue
Improve ROI

See all business priorities See less business priorities

Local Measure Use-Cases and Business Priorities: Customer Satisfaction Data

Local Measure works with different mediums / channels such as Review Sites. Amazon. and Social Media.

Local Measure's features include Personalization, and Recording. and Local Measure support capabilities include 24/7 Support, Email Support, Chat Support, etc. also Local Measure analytics capabilities include Analytics, and Custom Reports.

Reviews

"Local Measure allows us to truly see those influencers and those key individuals that are at the hotel - and how we can elevate their experience." - Abby Geha

Peer review evidence (same sources as the product rating summary)

"...For Fairmont s Royal Service Agents, effective and engaging communication with guests is an essential part of the job...." Case Study Fairmont Beijing

"...Get a deep understanding of real-time customer behavior and sentiment while your guests are on premise with our customer feedback, WiFi analytics and customer engagement solutions. ..." Local Measure: Customer Communications Management Platform

"...It is my one stop for managing social medias...." Peer review by Antoine B, Concierge

Local Measure, SmileBack, Experience.com, RaveCapture (formerly TrustSpot), etc., all belong to a category of solutions that help Content Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Local Measure's advanced contact center software supercharges customer experience. Customer service is elevated, boosting satisfaction.

Popular Business Setting

for Local Measure

Top Industries

Hospitality
Restaurants
Information Technology and Services

Popular in

Mid Market
Large Enterprise
Small Business

Local Measure is popular in Hospitality, Restaurants, and Information Technology And Services and is widely used by Mid Market, Large Enterprise, and Small Business.

Local Measure Customer wins, Customer success stories, Case studies

How efficiently Does Local Measure manage your Engagement Management?

What Are the key features of Local Measure for Customer Feedback Management?

Why is Local Measure the best choice for Rating And Review Management?

Why is Local Measure the best choice for Competitive Intelligence?

11 buyers and buying teams have used Cuspera to assess how well Local Measure solved their Content Marketing needs. Cuspera uses 339 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Content Marketing needs.

CUSTOMERS	TESTIMONIALS
Abby Geha Marketing Director Virgin Hotel Chicago	Local Measure allows us to truly see those influencers and those key individuals that are at the hotel - and how we can elevate their experience. Testimonial By Abby Geha
Garry Wordsworth Head of Infrastructure & Information Sydney Opera House	On a day-to-day basis Local Measure gives us a huge amount of insight into who's visiting the Opera House site, what they're doing and what they're talking about. We use the Local Measure platform everyday. Testimonial By Garry Wordsworth
Dirk Beljaarts General Manager Novotel Amsterdam City	The greatest added value is to be able to respond to the wishes and needs of our guests during their stay. Testimonial By Dirk Beljaarts

CUSTOMERS	TESTIMONIALS
Abby Geha Marketing Director Virgin Hotel Chicago	Local Measure allows us to truly see those influencers and those key individuals that are at the hotel - and how we can elevate their experience. Testimonial By Abby Geha
Garry Wordsworth Head of Infrastructure & Information Sydney Opera House	On a day-to-day basis Local Measure gives us a huge amount of insight into who's visiting the Opera House site, what they're doing and what they're talking about. We use the Local Measure platform everyday. Testimonial By Garry Wordsworth
Dirk Beljaarts General Manager Novotel Amsterdam City	The greatest added value is to be able to respond to the wishes and needs of our guests during their stay. Testimonial By Dirk Beljaarts

Coco Republic - Retail

Local Measure and Amazon Connect helped Coco Republic move from a legacy contact center to a cloud-based solution. The company needed to support omnichannel retail and deliver luxury customer experie...nces. The new system removed licensing limits and cut costs. Coco Republic can now scale, innovate, and personalize service for every customer. The solution supports flexible agent locations and future channel expansion.

Five Iron Golf - Hospitality - Medium

New York, USA

Five Iron Golf used Zendesk to modernize their contact centre. In just 12 weeks, they achieved 95% system operational readiness. Zendesk unified their customer data and streamlined support across cha...nnels. The platform enabled fast, personalized resolutions and improved agent productivity. Five Iron Golf now delivers better customer experiences with efficient, AI-powered support.

Five Iron Golf - Entertainment

Engage, now part of Zendesk for Contact Center, helped Five Iron Golf modernize its contact center. The company faced high costs and slow service due to switching between platforms and lack of integr...ation with their POS system. With Engage and AWS, Five Iron Golf reduced customer service expenses by 80%. They also saw three times fewer refund requests needing multiple interactions. The new solution gave agents integrated customer profiles and improved KPI tracking.

Five Star Call Centers - Business Process Outsourcing

Engage by Local Measure helped Five Star Call Centers reduce call times. The solution improved agent efficiency in their contact center. Five Star Call Centers used Engage to streamline operations. T...he case highlights benefits for business process outsourcing companies. No specific numbers or metrics are mentioned in the content.

Highpoint Service Network - Business Process Outsourcing

Engage by Local Measure helped Highpoint Service Network improve contact center performance. The solution provided a modern, cloud-based platform for their BPO operations. Highpoint Service Network u...sed Engage to enhance customer experience. The case highlights the benefits of using Engage for contact center transformation.

MinorDKL - The Coffee Club - Hospitality

Engage helped The Coffee Club improve its contact center. The old system lacked tracking and integration. Engage provided intelligent routing and real-time analytics. The Coffee Club made voice their... main channel and trained agents quickly. The new system improved call handling and customer satisfaction. The team now tracks calls better and delivers more personal service.

Westminster & 8x8

Peers used Local Measure for engagement management and customer feedback management

Local Measure Competitors

Local Measure Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
Analytics	4.44/5 ★ Read Reviews (27)
Custom Reports	4.13/5 ★ Read Reviews (43)

CAPABILITIES	RATINGS AND REVIEWS
Analytics	4.44/5 ★ Read Reviews (27)
Custom Reports	4.13/5 ★ Read Reviews (43)

Software Failure Risk Guidance

for Local Measure

Overall Risk Meter

Low Medium High

Top Failure Risks for Local Measure

Local Measure News

Partnership 03/04/2026

Aussie start-up LocalMeasure wins high profile Opera House deal with Cisco

Local Measure has partnered with Cisco to help the Sydney Opera House manage social media and on-site patron behavior. This collaboration follows their joint success in securing a major deal with a leading US hotel chain. Local Measure is now part of Cisco's product offerings for its global clientele.

Local Measure Profile

Company Name

Local Measure

Company Website

https://www.localmeasure.com/

HQ Location

Surry Hills, NSW

Employees

11-50

Social

Financials

PRIVATE