Local Measure: Product updates, Customer stories, and Insights | 2026 Cuspera

Local Measure and Amazon Connect helped Coco Republic move from a legacy contact center to a cloud-based solution. The company needed to support omnichannel retail and deliver luxury customer experie...nces. The new system removed licensing limits and cut costs. Coco Republic can now scale, innovate, and personalize service for every customer. The solution supports flexible agent locations and future channel expansion.
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Engage for Amazon Connect helped Are Media move to a cloud-based omnichannel contact center during the COVID-19 pandemic. The solution unified voice and email channels, enabling remote work for agent...s in Australia and the Philippines. Are Media reduced implementation costs by 40% and cut training time by up to 75%. Procurement was simple through AWS Marketplace. The platform improved customer service and streamlined operations.
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Engage, now part of Zendesk for Contact Center, helped Five Iron Golf modernize its contact center. The company faced high costs and slow service due to switching between platforms and lack of integr...ation with their POS system. With Engage and AWS, Five Iron Golf reduced customer service expenses by 80%. They also saw three times fewer refund requests needing multiple interactions. The new solution gave agents integrated customer profiles and improved KPI tracking.
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Engage by Local Measure helped Five Star Call Centers reduce call times. The solution improved agent efficiency in their contact center. Five Star Call Centers used Engage to streamline operations. T...he case highlights benefits for business process outsourcing companies. No specific numbers or metrics are mentioned in the content.
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Engage by Local Measure helped Highpoint Service Network improve contact center performance. The solution provided a modern, cloud-based platform for their BPO operations. Highpoint Service Network u...sed Engage to enhance customer experience. The case highlights the benefits of using Engage for contact center transformation.
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Engage helped The Coffee Club improve its contact center. The old system lacked tracking and integration. Engage provided intelligent routing and real-time analytics. The Coffee Club made voice their... main channel and trained agents quickly. The new system improved call handling and customer satisfaction. The team now tracks calls better and delivers more personal service.
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