Local Measure: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Local Measure
Brand: Local Measure
Rating: 4.26 (339 reviews)

4.26 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Customer experience platform to turn every customer into a loyal advocate

App Partner

Local Measure Overview

Local Measure's contact center software enhances customer experience by integrating AI with human-centric service. This platform focuses on elevating customer service and satisfaction through advanced features tailored for modern contact centers. It supports businesses in transforming customer interactions, ensuring each engagement is meaningful and efficient. The software is designed to adapt to evolving customer communication needs, making it a valuable tool for businesses aiming to improve their customer service operations. Local Measure's approach to customer experience is reflected in its commitment to building a future-oriented service environment, offering a unique blend of technology and personal touch.

Use Cases

Customers recommend Engagement Management, Customer Feedback Management, Social Media Management, as the business use cases that they have been most satisfied with while using Local Measure.

Other use cases:

Rating And Review Management
Competitive Intelligence
Sales Review & Feedback
Sending & Publishing Communications
Revenue Cycle Management
Helpdesk Management
Contact List Management

See all use cases See less use cases

Business Priorities

Acquire Customers and Establish Thought Leadership are the most popular business priorities that customers and associates have achieved using Local Measure.

Other priorities:

Improve Digital And Social Presence
Enhance Customer Relationships
Enter New Markets Internationally Or Locally
Scale Best Practices
Improve Internal Communications
Grow Market Share
Increase Sales & Revenue
Improve ROI

See all business priorities See less business priorities

Local Measure Use-Cases and Business Priorities: Customer Satisfaction Data

Local Measure works with different mediums / channels such as Review Sites. Amazon. and Social Media.

Local Measure's features include Personalization, and Recording. and Local Measure support capabilities include 24/7 Support, Email Support, Chat Support, etc. also Local Measure analytics capabilities include Analytics, and Custom Reports.

Reviews

"The greatest added value is to be able to respond to the wishes and needs of our guests during their stay." - Dirk Beljaarts

Local Measure, SmileBack, Experience.com, RaveCapture (formerly TrustSpot), etc., all belong to a category of solutions that help Content Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Local Measure's advanced contact center software supercharges customer experience. Customer service is elevated, boosting satisfaction.

Popular Business Setting

for Local Measure

Top Industries

Hospitality
Restaurants
Information Technology and Services

Popular in

Mid Market
Large Enterprise
Small Business

Local Measure is popular in Hospitality, Restaurants, and Information Technology And Services and is widely used by Mid Market, Large Enterprise, and Small Business.

Local Measure Customer wins, Customer success stories, Case studies

What Are the key features of Local Measure for Engagement Management?

What Are the key features of Local Measure for Customer Feedback Management?

What solutions does Local Measure provide for Rating And Review Management?

What makes Local Measure ideal for Competitive Intelligence?

11 buyers and buying teams have used Cuspera to assess how well Local Measure solved their Content Marketing needs. Cuspera uses 339 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Content Marketing needs.

CUSTOMERS	TESTIMONIALS
Dirk Beljaarts General Manager Novotel Amsterdam City	The greatest added value is to be able to respond to the wishes and needs of our guests during their stay. Testimonial By Dirk Beljaarts
Shane Coates General Manager Hard Rock Hotel Bali	We have certainly seen an increase in guest satisfaction through both our post-stay surveys and via online reviews. Our review rating via Revinate shows an increase from 4.37 to 4.44 year on year, and an increase of positive reviews from 83% to 86%. Testimonial By Shane Coates
Nicolas Torio General Manager Pullman Sochi Centre Hotel	Our experience with Local Measure is very good, we have experienced good results and an increase in RPS compared to last year, and I think Pulse helped a lot. Testimonial By Nicolas Torio

CUSTOMERS	TESTIMONIALS
Dirk Beljaarts General Manager Novotel Amsterdam City	The greatest added value is to be able to respond to the wishes and needs of our guests during their stay. Testimonial By Dirk Beljaarts
Shane Coates General Manager Hard Rock Hotel Bali	We have certainly seen an increase in guest satisfaction through both our post-stay surveys and via online reviews. Our review rating via Revinate shows an increase from 4.37 to 4.44 year on year, and an increase of positive reviews from 83% to 86%. Testimonial By Shane Coates
Nicolas Torio General Manager Pullman Sochi Centre Hotel	Our experience with Local Measure is very good, we have experienced good results and an increase in RPS compared to last year, and I think Pulse helped a lot. Testimonial By Nicolas Torio

Five Iron Golf - Entertainment

Engage, now part of Zendesk for Contact Center, helped Five Iron Golf modernize its contact center. The company faced high costs and slow service due to switching between platforms and lack of integr...ation with their POS system. With Engage and AWS, Five Iron Golf reduced customer service expenses by 80%. They also saw three times fewer refund requests needing multiple interactions. The new solution gave agents integrated customer profiles and improved KPI tracking.

Five Star Call Centers - Business Process Outsourcing

Engage by Local Measure helped Five Star Call Centers reduce call times. The solution improved agent efficiency in their contact center. Five Star Call Centers used Engage to streamline operations. T...he case highlights benefits for business process outsourcing companies. No specific numbers or metrics are mentioned in the content.

Highpoint Service Network - Business Process Outsourcing

Engage by Local Measure helped Highpoint Service Network improve contact center performance. The solution provided a modern, cloud-based platform for their BPO operations. Highpoint Service Network u...sed Engage to enhance customer experience. The case highlights the benefits of using Engage for contact center transformation.

MinorDKL - The Coffee Club - Hospitality

Engage helped The Coffee Club improve its contact center. The old system lacked tracking and integration. Engage provided intelligent routing and real-time analytics. The Coffee Club made voice their... main channel and trained agents quickly. The new system improved call handling and customer satisfaction. The team now tracks calls better and delivers more personal service.

One NZ (formerly Vodafone New Zealand) - Telecommunications

Engage by Local Measure helped One NZ (formerly Vodafone New Zealand) modernize its contact center. The old system was hard to change and did not support new ways to talk with customers. With Engage ...and Amazon Connect, One NZ now gives customers a better, more personal experience. Agents can use one simple view to help customers on any channel. Call transfers dropped from 1 in 5 to 1 in 20. The new system also cut costs and made agents faster at helping customers.

SupportZebra - Business Process Outsourcing

Engage by Local Measure helped SupportZebra, a BPO in the Philippines, solve contact center challenges. SupportZebra needed a better system for their healthcare client, TelemedRN. Their old system co...uld not support remote supervision, live call monitoring, or after call work. Engage and Amazon Connect provided an omnichannel, cloud-based solution. This improved agent productivity and allowed better support for critical healthcare calls.

Westminster & 8x8

Peers used Local Measure for engagement management and customer feedback management

Local Measure Competitors

Local Measure Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
Analytics	4.44/5 ★ Read Reviews (27)
Custom Reports	4.13/5 ★ Read Reviews (43)

CAPABILITIES	RATINGS AND REVIEWS
Analytics	4.44/5 ★ Read Reviews (27)
Custom Reports	4.13/5 ★ Read Reviews (43)

Software Failure Risk Guidance

for Local Measure

Overall Risk Meter

Low Medium High

Top Failure Risks for Local Measure

Local Measure Profile

Company Name

Local Measure

Company Website

https://www.localmeasure.com/

HQ Location

Surry Hills, NSW

Employees

11-50

Social

Financials

PRIVATE