Experience.com Overview

This is a summary of the comprehensive capabilities and benefits of Experience.com based on over 743 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Experience.com, NiceJob, Chatmeter Platform, Press Ganey, Reputation.com, etc., all belong to a category of solutions that help Reviews and Reputation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Experience.com is right for your needs? Our Cuspera AI engine can evaluate how Experience.com fits your specific business needs, industry, and context. Get your personalized assessment report today.

Experience.com supports business goals such as:

  • Acquire Customers
  • Improve Digital And Social Presence
  • Enter New Markets Internationally Or Locally
  • Improve ROI
  • Enhance Customer Relationships

Experience.com can help you with many activities, such as Customer Feedback Management, Engagement Management, Rating And Review Management, Social Media Management, Coaching, etc. It can help manage these activities if you use Promotions Social Media and Website for these needs. As a solution, Experience.com's capabilities include Feedback Surveys, Personalization, Widgets, etc.

Experience.com Financial Services Vertical is its biggest customer base.

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well Experience.com solved their Reviews and Reputation needs. Cuspera uses 743 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Reviews and Reputation needs.

Business Priorities

Acquire Customers and Improve Digital And Social Presence are the most popular business priorities peers achieved using Experience.com.

Other priorities:

  • Enter New Markets Internationally Or Locally
  • Improve ROI
  • Enhance Customer Relationships
  • Improve Stakeholder Relations
  • Scale Best Practices
  • Build Brand Awareness
  • Launch New Products
  • Increase Sales & Revenue
  • Establish Thought Leadership
  • Improve Efficiency
  • Improve Brand Engagement
  • Improve Internal Communications
See all business priorities See less business priorities

Use Cases

Peers recommend Customer Feedback Management , Engagement Management , Rating And Review Management , as the business use cases that they have been most satisfied while using Experience.com.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Customer Feedback Management with Promotions

4.92/5

Read Reviews (45)

"...With response rates as high as 65%, NPS improvements up to 50 points, and custom analytics, we can transform your business into a world-class customer experience. ..." Customer Experience Management (CXM) Platform
measuring net promoter score

4.52/5

Read Reviews (11)

"...With response rates as high as 65%, NPS improvements up to 50 points, and custom analytics, we can transform your business into a world-class customer experience. ..."
measuring customer satisfaction

4.60/5

Read Reviews (6)

"...Inlanta is a nationally recognized leader in the mortgage industry, named a 2019 Best Companies to Work For by National Mortgage News; a Top Workplace by the Milwaukee Journal Sentinel for 2019; and a Top 10 Mortgage Company in Customers Satisfaction for 2018 by SocialSurvey...."
Engagement Management with Social Media

4.93/5

Read Reviews (34)

"...Engage employees and turn customers into your #1 Marketing Asset...."
engaging and following up

4.91/5

Read Reviews (26)

"...Social Survey also acts as a powerful enterprise feedback tool that drives employee engagement and behavior...."
Rating And Review Management with Social Media and Website

4.64/5

Read Reviews (32)

"...We also achieved an INSANE response rate from our clients...."
PEER EXPERIENCES
Customer Feedback Management with Promotions

4.92/5

Read Reviews (45)

"...With response rates as high as 65%, NPS improvements up to 50 points, and custom analytics, we can transform your business into a world-class customer experience. ..." Customer Experience Management (CXM) Platform
measuring net promoter score

4.92/5

Read Reviews (11)

measuring customer satisfaction

4.92/5

Read Reviews (6)

Engagement Management with Social Media

4.93/5

Read Reviews (34)

"...Engage employees and turn customers into your #1 Marketing Asset...." Peer review
engaging and following up

4.93/5

Read Reviews (26)

Rating And Review Management with Social Media and Website

4.64/5

Read Reviews (32)

"...We also achieved an INSANE response rate from our clients...." Peer review by Nicole S, Small Business and Entrepreneur Consultant, Banking

38+ more Business Use Cases

Our AI advisor, Wyz, harnessed 743 insights from peers and experts to help you assess how these Experience.com use cases fit your Reviews and Reputation needs.

Case Studies

COMPANY CASE STUDIES
Case Study BHHS

SocialSurvey enhanced online reputation, helping drive more referrals and organic leads.

Read More

Frequently Asked Questions(FAQ)

for Experience.com

What is Experience.com?

Experience.com is a cloud-based platform that empowers businesses to drive employee behavior while improving customer experience, online reputation and revenues. Its unique, player-integrated approach to customer feedback yields powerful CX insights while amplifying online reviews, marketing automation and local search rankings. It helps to acquire customers, enter new markets and, improve digital and social presence.

What is Experience.com used for?

Experience.com is a Reviews and Reputation Software mainly used by its customers to Acquire Customers and Improve Digital And Social Presence by Customer Feedback Management, Engagement Management and Rating And Review Management .

What are the top features of Experience.com?

Feedback surveys, Personalization and Widgets are some of the top features of Experience.com.

Who uses Experience.com?

Experience.com is used by Financial Services, Insurance and Banking among other industries.

What are Experience.com alternatives?

NiceJob, Chatmeter Platform, Press Ganey and Reputation.Com are popular alternatives for Experience.com.

Where is Experience.com located?

Experience.com is headquartered at 3000 Executive Pkwy, San Ramon, California 94583, US.

Popular Business Setting

for Experience.com

Top Industries

  • Financial Services
  • Insurance
  • Banking

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used Experience.com to Acquire customers and Improve digital and social presence

Peer and Expert Opinion on Features

for Experience.com

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Feedback surveys

4.86/5

Read Reviews (29)
Personalization

4.50/5

Read Reviews (18)
Widgets

4.58/5

Read Reviews (13)
Gamification

4.59/5

Read Reviews (8)
Dashboard

1.33/5

Read Reviews (8)
FEATURES RATINGS AND REVIEWS
Feedback surveys

4.86/5

Read Reviews (29)
Personalization

4.50/5

Read Reviews (18)
Widgets

4.58/5

Read Reviews (13)
Gamification

4.59/5

Read Reviews (8)
Dashboard

1.33/5

Read Reviews (8)

IT and Other Capabilities

for Experience.com

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.56/5

Read Reviews (36)
Data Export

3.68/5

Read Reviews (20)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.56/5

Read Reviews (36)
Data Export

3.68/5

Read Reviews (20)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.65/5

Read Reviews (53)
Chat Support

4.57/5

Read Reviews (8)
Phone Support

4.11/5

Read Reviews (4)
Email Support

4.06/5

Read Reviews (3)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.65/5

Read Reviews (53)
Chat Support

4.57/5

Read Reviews (8)
Phone Support

4.11/5

Read Reviews (4)
Email Support

4.06/5

Read Reviews (3)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.89/5

Read Reviews (2)
Analytics

4.93/5

Read Reviews (37)
Custom Reports

4.28/5

Read Reviews (65)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.89/5

Read Reviews (2)
Analytics

4.93/5

Read Reviews (37)
Custom Reports

4.28/5

Read Reviews (65)

Software Failure Risk Guidance

?

for Experience.com

Overall Risk Meter

Low Medium High

Top Failure Risks for Experience.com

Vendor Profile Details

Company Name

Experience.com

Company Website

https://www.experience.com/

HQ Location

3000 Executive Pkwy, San Ramon, California 94583, US

Employees

51-100

Social

Financials

SERIES A