BirdEye Overview

BirdEye is a customer experience platform designed for both Small Business and Enterprise to help enhance business, increase revenue and improve operations at scale. It helps the sales, marketing and the customer experience teams to create brand awareness on web, dominate search results, attract more reviews and track real-time review from the customers.

The tool offers a variety of ways to interact with the customers including webchats, messenger and social media platforms. The primary features of the software include Listings, Review management, review monitoring, surveys, Ticketing, Benchmarking and insights reporting.

Social media engagement allows businesses to resolve issues, track all the brand mentions, generate awareness for the brand and get new followers on sites like Twitter and Facebook.

Cuspera Reviews

22 buyers and buying teams have used Cuspera to assess how well BirdEye solved their Reviews and Reputation needs. Cuspera uses 6752 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Reviews and Reputation needs.

Business Priorities

Acquire Customers and Improve Digital And Social Presence are the most popular business priorities peers achieved using BirdEye.

Other priorities:

  • Enhance Customer Relationships
  • Increase Sales & Revenue
  • Build Brand Awareness
  • Scale Best Practices
  • Establish Thought Leadership
  • Improve ROI
  • Improve Efficiency
  • Improve Internal Communications
  • Grow Market Share
  • Enter New Markets Internationally Or Locally
  • Improve Brand Engagement
  • Improve Consistency
  • Launch New Products
  • Increase Customer Life Time Value
  • Improve Visibility
See all business priorities See less business priorities

Use Cases

Peers recommend Rating And Review Management , Customer Feedback Management , Engagement Management , as the business use cases that they have been most satisfied while using BirdEye.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Rating And Review Management

4.79/5

Read Reviews (760)

"...These insights use Natural Language Processing to comb through online reviews, giving grades on different categories...." Case Study Thrive Vet
Customer Feedback Management

4.95/5

Read Reviews (283)

"...Every week he uses the Reviews over Time , Reviews by Location , NPS Report over time ...." Case Study Southern Careers Institute
measuring net promoter score

4.75/5

Read Reviews (41)

"...Kona Cleaners could see the breakdown of how many of its customers were falling into the three NPS categories- Promoters, Passives, and Detractors...."
measuring customer satisfaction

4.92/5

Read Reviews (33)

"...BirdEye is an intuitive tool for measuring customer satisfaction and makes solicitating reviews an easy and manageable process...."
Engagement Management with Social Media

4.92/5

Read Reviews (237)

"...I would definitely recommend looking at the time savings and potential increased engagement from consumers by getting more reviews...."
engaging and following up

4.90/5

Read Reviews (169)

"...Knowledgeable on every level, responds immediately and they even follow up with a phone call...."
engaging with scheduling & cadence

3.34/5

Read Reviews (1)

"...Their current review cadence keeps them informed about their client experience across all of their properties, and helps them turn previous issues into opportunities for client delight. ..."
PEER EXPERIENCES
Rating And Review Management

4.79/5

Read Reviews (760)

"...These insights use Natural Language Processing to comb through online reviews, giving grades on different categories...." Case Study Thrive Vet
Customer Feedback Management

4.95/5

Read Reviews (283)

"...Every week he uses the Reviews over Time , Reviews by Location , NPS Report over time ...." Case Study Southern Careers Institute
measuring net promoter score

4.95/5

Read Reviews (41)

measuring customer satisfaction

4.95/5

Read Reviews (33)

Engagement Management with Social Media

4.92/5

Read Reviews (237)

"...I would definitely recommend looking at the time savings and potential increased engagement from consumers by getting more reviews...." Peer review by Evan E, President & Loan Officer, Real Estate
engaging and following up

4.92/5

Read Reviews (169)

engaging with scheduling & cadence

4.92/5

Read Reviews (1)

56+ more Business Use Cases

Our AI advisor, Wyz, harnessed 6752 insights from peers and experts to help you assess how these BirdEye use cases fit your Reviews and Reputation needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Brian Von Bergen

Head of Operations

Sunlight Financial

Effective and achieves our corporate objective for online brand improvement. Improved brand maintenance and better control of our online brand. This also allows us an opportunity to engage with customers at critical milestones in our process to determine any complaints or issues. I appreciate the U...ser interface and the amount of information that is on the dashboard. The aggregation of the reviews and cleaning up our online presence has been very helpful.

Testimonial By Brian Von Bergen

Cindy Johnson

Marketing Manager

Bass & Hall Dental Implant and Periodontal Partners LLP

So Easy and Great! Has increased our number of reviews by 98% and love the positive feedback! Love the regular emails after each review is submitted! Testimonial By Cindy Johnson

Chad Roylance

VP Operations

Mike Bachman Plumbing

We had a total of 75 online reviews over 10 years averaging a 3.5 rating over all platforms. We implemented Birdeye and saw immediate results. We have been working with them for nearly 2 years and have received an additional 600 reviews and brought our online rating to 4.7 across all platforms. We'...re showing up #1 on Google in our area now. People are calling us based on our reviews now!

Testimonial By Chad Roylance
CUSTOMERS TESTIMONIALS

Brian Von Bergen

Head of Operations

Sunlight Financial

Effective and achieves our corporate objective for online brand improvement. Improved brand maintenance and better control of our online brand. This also allows us an opportunity to engage with customers at critical milestones in our process to determine any complaints or issues. I appreciate the U...ser interface and the amount of information that is on the dashboard. The aggregation of the reviews and cleaning up our online presence has been very helpful.

Testimonial By Brian Von Bergen

Cindy Johnson

Marketing Manager

Bass & Hall Dental Implant and Periodontal Partners LLP

So Easy and Great! Has increased our number of reviews by 98% and love the positive feedback! Love the regular emails after each review is submitted! Testimonial By Cindy Johnson

Chad Roylance

VP Operations

Mike Bachman Plumbing

We had a total of 75 online reviews over 10 years averaging a 3.5 rating over all platforms. We implemented Birdeye and saw immediate results. We have been working with them for nearly 2 years and have received an additional 600 reviews and brought our online rating to 4.7 across all platforms. We'...re showing up #1 on Google in our area now. People are calling us based on our reviews now!

Testimonial By Chad Roylance

Case Studies

COMPANY CASE STUDIES
Case Study Bekins Moving

Text messaging helped Bekins Moving Solutions improve online reputation

Read More
Case Study Thrive Vet

Delivering Stellar Patient Experience Across 85 Locations

Read More
Case Study Black Bear Diner

Role-based review management boosts guest acquisition as business doubles.

Read More

Popular Business Setting

for BirdEye

Top Industries

  • Hospital & Health Care
  • Consumer Services
  • Medical Practice

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used BirdEye to Acquire customers and Improve digital and social presence

Peer and Expert Opinion on Features

for BirdEye

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Feedback surveys

4.62/5

Read Reviews (295)
Dashboard

4.16/5

Read Reviews (226)
Ticketing

4.65/5

Read Reviews (96)
Personalization

3.77/5

Read Reviews (94)
SEO

4.67/5

Read Reviews (90)
FEATURES RATINGS AND REVIEWS
Feedback surveys

4.62/5

Read Reviews (295)
Dashboard

4.16/5

Read Reviews (226)
Ticketing

4.65/5

Read Reviews (96)
Personalization

3.77/5

Read Reviews (94)
SEO

4.67/5

Read Reviews (90)

IT and Other Capabilities

for BirdEye

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.91/5

Read Reviews (407)
Data Import

3.79/5

Read Reviews (411)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.91/5

Read Reviews (407)
Data Import

3.79/5

Read Reviews (411)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.56/5

Read Reviews (90)
Email Support

4.38/5

Read Reviews (88)
Phone Support

4.31/5

Read Reviews (93)
24/7 Support

4.12/5

Read Reviews (1047)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.56/5

Read Reviews (90)
Email Support

4.38/5

Read Reviews (88)
Phone Support

4.31/5

Read Reviews (93)
24/7 Support

4.12/5

Read Reviews (1047)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.79/5

Read Reviews (12)
Analytics

4.58/5

Read Reviews (191)
Custom Reports

3.88/5

Read Reviews (821)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.79/5

Read Reviews (12)
Analytics

4.58/5

Read Reviews (191)
Custom Reports

3.88/5

Read Reviews (821)

Software Failure Risk Guidance

?

for BirdEye

Overall Risk Meter

Low Medium High

Top Failure Risks for BirdEye

Vendor Profile Details

Company Name

Birdeye

Company Website

https://birdeye.com/

Year Founded

2012

HQ Location

250 Cambridge Ave Suite 103 Palo Alto, CA 94306

Employees

251-500

Social

Financials

Series B