BirdEye Overview

BirdEye is a customer experience platform designed for both Small Business and Enterprise to help enhance business, increase revenue and improve operations at scale. It helps the sales, marketing and the customer experience teams to create brand awareness on web, dominate search results, attract more reviews and track real-time review from the customers.

The tool offers a variety of ways to interact with the customers including webchats, messenger and social media platforms. The primary features of the software include Listings, Review management, review monitoring, surveys, Ticketing, Benchmarking and insights reporting.

Social media engagement allows businesses to resolve issues, track all the brand mentions, generate awareness for the brand and get new followers on sites like Twitter and Facebook.

Cuspera Reviews

22 buyers and buying teams have used Cuspera to assess how well BirdEye solved their Reviews and Reputation needs. Cuspera uses 6920 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Reviews and Reputation needs.

Business Priorities

Acquire Customers and Improve Digital And Social Presence are the most popular business priorities peers achieved using BirdEye.

Other priorities:

  • Enhance Customer Relationships
  • Increase Sales & Revenue
  • Build Brand Awareness
  • Scale Best Practices
  • Improve ROI
  • Establish Thought Leadership
  • Improve Efficiency
  • Improve Internal Communications
  • Grow Market Share
  • Improve Consistency
  • Enter New Markets Internationally Or Locally
  • Improve Brand Engagement
  • Launch New Products
  • Increase Customer Life Time Value
  • Improve Visibility
See all business priorities See less business priorities

Use Cases

Peers recommend Rating And Review Management , Customer Feedback Management , Engagement Management , as the business use cases that they have been most satisfied while using BirdEye.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Rating And Review Management

4.79/5

Read Reviews (772)

"...We love that we can send a requests for a review to our clients via text message...." Peer review by Administrator
Customer Feedback Management

4.95/5

Read Reviews (305)

"...It's also creating some additional awareness about my customer satisfaction rating which helps drive business...." Peer review by Shannon O, Branch Manager
measuring net promoter score

4.78/5

Read Reviews (47)

measuring customer satisfaction

4.93/5

Read Reviews (36)

Engagement Management with Social Media

4.92/5

Read Reviews (251)

"...It moreover helped in social listening, social publishing and social engagement...." Peer review by MIRIAM N, Fashion Designer, Marketing and Advertising
engaging and following up

4.90/5

Read Reviews (176)

engaging with scheduling & cadence

3.34/5

Read Reviews (1)

PEER EXPERIENCES
Rating And Review Management

4.79/5

Read Reviews (772)

"...We love that we can send a requests for a review to our clients via text message...." Peer review by Administrator
Customer Feedback Management

4.95/5

Read Reviews (305)

"...It's also creating some additional awareness about my customer satisfaction rating which helps drive business...." Peer review by Shannon O, Branch Manager
measuring net promoter score

4.95/5

Read Reviews (47)

measuring customer satisfaction

4.95/5

Read Reviews (36)

Engagement Management with Social Media

4.92/5

Read Reviews (251)

"...It moreover helped in social listening, social publishing and social engagement...." Peer review by MIRIAM N, Fashion Designer, Marketing and Advertising
engaging and following up

4.92/5

Read Reviews (176)

engaging with scheduling & cadence

4.92/5

Read Reviews (1)

56+ more Business Use Cases

Our AI advisor, Wyz, harnessed 6920 insights from peers and experts to help you assess how these BirdEye use cases fit your Reviews and Reputation needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Nic Seibert

Marketing & Guest Relations Director

Mountain Laurel Cabin Rentals

It is sweet and to the point! It works! Very functional layout, easy to navigate and understand, and almost instantly started providing our company with results. Testimonial By Nic Seibert

Brian Von Bergen

Head of Operations

Sunlight Financial

Effective and achieves our corporate objective for online brand improvement. Improved brand maintenance and better control of our online brand. This also allows us an opportunity to engage with customers at critical milestones in our process to determine any complaints or issues. I appreciate the U...ser interface and the amount of information that is on the dashboard. The aggregation of the reviews and cleaning up our online presence has been very helpful.

Testimonial By Brian Von Bergen

Dr. Bradley Wilkinson

DDS

Wilkinson Bradley W DDS

This is the easiest method of building strength online and gaining new business. The cost is unreal for the result. The single best move since we created our website 17 years ago. We have a new business stream from online presences we are seeing in full motion now. Testimonial By Dr. Bradley Wilkinson
CUSTOMERS TESTIMONIALS

Nic Seibert

Marketing & Guest Relations Director

Mountain Laurel Cabin Rentals

It is sweet and to the point! It works! Very functional layout, easy to navigate and understand, and almost instantly started providing our company with results. Testimonial By Nic Seibert

Brian Von Bergen

Head of Operations

Sunlight Financial

Effective and achieves our corporate objective for online brand improvement. Improved brand maintenance and better control of our online brand. This also allows us an opportunity to engage with customers at critical milestones in our process to determine any complaints or issues. I appreciate the U...ser interface and the amount of information that is on the dashboard. The aggregation of the reviews and cleaning up our online presence has been very helpful.

Testimonial By Brian Von Bergen

Dr. Bradley Wilkinson

DDS

Wilkinson Bradley W DDS

This is the easiest method of building strength online and gaining new business. The cost is unreal for the result. The single best move since we created our website 17 years ago. We have a new business stream from online presences we are seeing in full motion now. Testimonial By Dr. Bradley Wilkinson

Case Studies

COMPANY CASE STUDIES
Case Study HillCrest Animal Hospital

#1 on Google Search Results, Increased Reviews, and Numerous New Monthly Clients

Read More
Case Study Family Care Center

Birdeye helped health center stand out from the competition

Read More
Case Study Gerry Wood Auto Group

Learn how Gerry Wood Auto Group won with the Birdeye mobile app

Read More

Popular Business Setting

for BirdEye

Top Industries

  • Marketing and Advertising
  • Hospital & Health Care
  • Medical Practice

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used BirdEye to Acquire customers and Improve digital and social presence

Peer and Expert Opinion on Features

for BirdEye

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Feedback surveys

4.61/5

Read Reviews (311)
Dashboard

4.16/5

Read Reviews (228)
Ticketing

4.65/5

Read Reviews (100)
Personalization

3.79/5

Read Reviews (97)
SEO

4.67/5

Read Reviews (90)
FEATURES RATINGS AND REVIEWS
Feedback surveys

4.61/5

Read Reviews (311)
Dashboard

4.16/5

Read Reviews (228)
Ticketing

4.65/5

Read Reviews (100)
Personalization

3.79/5

Read Reviews (97)
SEO

4.67/5

Read Reviews (90)

IT and Other Capabilities

for BirdEye

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.91/5

Read Reviews (414)
Data Import

3.80/5

Read Reviews (423)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.91/5

Read Reviews (414)
Data Import

3.80/5

Read Reviews (423)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.56/5

Read Reviews (91)
Email Support

4.38/5

Read Reviews (88)
Phone Support

4.31/5

Read Reviews (93)
24/7 Support

4.12/5

Read Reviews (1065)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.56/5

Read Reviews (91)
Email Support

4.38/5

Read Reviews (88)
Phone Support

4.31/5

Read Reviews (93)
24/7 Support

4.12/5

Read Reviews (1065)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.76/5

Read Reviews (11)
Analytics

4.57/5

Read Reviews (197)
Custom Reports

3.88/5

Read Reviews (829)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.76/5

Read Reviews (11)
Analytics

4.57/5

Read Reviews (197)
Custom Reports

3.88/5

Read Reviews (829)

Software Failure Risk Guidance

?

for BirdEye

Overall Risk Meter

Low Medium High

Top Failure Risks for BirdEye

Vendor Profile Details

Company Name

Birdeye

Company Website

https://birdeye.com/

Year Founded

2012

HQ Location

250 Cambridge Ave Suite 103 Palo Alto, CA 94306

Employees

251-500

Social

Financials

Series B