BirdEye Overview

BirdEye is a customer experience platform designed for both Small Business and Enterprise to help enhance business, increase revenue and improve operations at scale. It helps the sales, marketing and the customer experience teams to create brand awareness on web, dominate search results, attract more reviews and track real-time review from the customers.

The tool offers a variety of ways to interact with the customers including webchats, messenger and social media platforms. The primary features of the software include Listings, Review management, review monitoring, surveys, Ticketing, Benchmarking and insights reporting.

Social media engagement allows businesses to resolve issues, track all the brand mentions, generate awareness for the brand and get new followers on sites like Twitter and Facebook.

Cuspera Reviews

22 buyers and buying teams have used Cuspera to assess how well BirdEye solved their Reviews and Reputation needs. Cuspera uses 6752 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Reviews and Reputation needs.

Business Priorities

Acquire Customers and Improve Digital And Social Presence are the most popular business priorities peers achieved using BirdEye.

Other priorities:

  • Enhance Customer Relationships
  • Increase Sales & Revenue
  • Build Brand Awareness
  • Scale Best Practices
  • Establish Thought Leadership
  • Improve ROI
  • Improve Efficiency
  • Improve Internal Communications
  • Grow Market Share
  • Enter New Markets Internationally Or Locally
  • Improve Brand Engagement
  • Improve Consistency
  • Launch New Products
  • Increase Customer Life Time Value
  • Improve Visibility
See all business priorities See less business priorities

Use Cases

Peers recommend Rating And Review Management , Customer Feedback Management , Engagement Management , as the business use cases that they have been most satisfied while using BirdEye.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Rating And Review Management

4.79/5

Read Reviews (760)

"...If you're looking for a simple way to survey your customers and solicit reviews, Birdeye is perfect!..." Peer review by Daryl R., Real Estate
Customer Feedback Management

4.95/5

Read Reviews (283)

"...The offer NPS scoring that is very accurate and a first class support team to help with any issues that may arise...." Peer review by Lauren L., Marketing and Advertising
measuring net promoter score

4.75/5

Read Reviews (41)

measuring customer satisfaction

4.92/5

Read Reviews (33)

Engagement Management with Social Media

4.92/5

Read Reviews (237)

"...Elderly patients, for example, preferred to engage with Wake ENT through Webchat over the patient portal because of the convenience. ..." Case Study Wake ENT
engaging and following up

4.90/5

Read Reviews (169)

engaging with scheduling & cadence

3.34/5

Read Reviews (1)

PEER EXPERIENCES
Rating And Review Management

4.79/5

Read Reviews (760)

"...If you're looking for a simple way to survey your customers and solicit reviews, Birdeye is perfect!..." Peer review by Daryl R., Real Estate
Customer Feedback Management

4.95/5

Read Reviews (283)

"...The offer NPS scoring that is very accurate and a first class support team to help with any issues that may arise...." Peer review by Lauren L., Marketing and Advertising
measuring net promoter score

4.95/5

Read Reviews (41)

measuring customer satisfaction

4.95/5

Read Reviews (33)

Engagement Management with Social Media

4.92/5

Read Reviews (237)

"...Elderly patients, for example, preferred to engage with Wake ENT through Webchat over the patient portal because of the convenience. ..." Case Study Wake ENT
engaging and following up

4.92/5

Read Reviews (169)

engaging with scheduling & cadence

4.92/5

Read Reviews (1)

56+ more Business Use Cases

Our AI advisor, Wyz, harnessed 6752 insights from peers and experts to help you assess how these BirdEye use cases fit your Reviews and Reputation needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Nic Seibert

Marketing & Guest Relations Director

Mountain Laurel Cabin Rentals

It is sweet and to the point! It works! Very functional layout, easy to navigate and understand, and almost instantly started providing our company with results. Testimonial By Nic Seibert

Cindy Johnson

Marketing Manager

Bass & Hall Dental Implant and Periodontal Partners LLP

So Easy and Great! Has increased our number of reviews by 98% and love the positive feedback! Love the regular emails after each review is submitted! Testimonial By Cindy Johnson

Chad Roylance

VP Operations

Mike Bachman Plumbing

We had a total of 75 online reviews over 10 years averaging a 3.5 rating over all platforms. We implemented Birdeye and saw immediate results. We have been working with them for nearly 2 years and have received an additional 600 reviews and brought our online rating to 4.7 across all platforms. We'...re showing up #1 on Google in our area now. People are calling us based on our reviews now!

Testimonial By Chad Roylance
CUSTOMERS TESTIMONIALS

Nic Seibert

Marketing & Guest Relations Director

Mountain Laurel Cabin Rentals

It is sweet and to the point! It works! Very functional layout, easy to navigate and understand, and almost instantly started providing our company with results. Testimonial By Nic Seibert

Cindy Johnson

Marketing Manager

Bass & Hall Dental Implant and Periodontal Partners LLP

So Easy and Great! Has increased our number of reviews by 98% and love the positive feedback! Love the regular emails after each review is submitted! Testimonial By Cindy Johnson

Chad Roylance

VP Operations

Mike Bachman Plumbing

We had a total of 75 online reviews over 10 years averaging a 3.5 rating over all platforms. We implemented Birdeye and saw immediate results. We have been working with them for nearly 2 years and have received an additional 600 reviews and brought our online rating to 4.7 across all platforms. We'...re showing up #1 on Google in our area now. People are calling us based on our reviews now!

Testimonial By Chad Roylance

Case Studies

COMPANY CASE STUDIES
Case Study Mackins Auto Body

Mackins Auto Body new reviews with Birdeye, boost in customer satisfaction.

Read More
Case Study HillCrest Animal Hospital

#1 on Google Search Results, Increased Reviews, and Numerous New Monthly Clients

Read More
Case Study Innovative Implant And Oral Surgery

Birdeye drives 180,000 online visits for Innovative Implant and Oral Surgery

Read More

Popular Business Setting

for BirdEye

Top Industries

  • Hospital & Health Care
  • Consumer Services
  • Medical Practice

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used BirdEye to Acquire customers and Improve digital and social presence

Peer and Expert Opinion on Features

for BirdEye

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Feedback surveys

4.62/5

Read Reviews (295)
Dashboard

4.16/5

Read Reviews (226)
Ticketing

4.65/5

Read Reviews (96)
Personalization

3.77/5

Read Reviews (94)
SEO

4.67/5

Read Reviews (90)
FEATURES RATINGS AND REVIEWS
Feedback surveys

4.62/5

Read Reviews (295)
Dashboard

4.16/5

Read Reviews (226)
Ticketing

4.65/5

Read Reviews (96)
Personalization

3.77/5

Read Reviews (94)
SEO

4.67/5

Read Reviews (90)

IT and Other Capabilities

for BirdEye

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.91/5

Read Reviews (407)
Data Import

3.79/5

Read Reviews (411)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.91/5

Read Reviews (407)
Data Import

3.79/5

Read Reviews (411)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.56/5

Read Reviews (90)
Email Support

4.38/5

Read Reviews (88)
Phone Support

4.31/5

Read Reviews (93)
24/7 Support

4.12/5

Read Reviews (1047)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.56/5

Read Reviews (90)
Email Support

4.38/5

Read Reviews (88)
Phone Support

4.31/5

Read Reviews (93)
24/7 Support

4.12/5

Read Reviews (1047)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.79/5

Read Reviews (12)
Analytics

4.58/5

Read Reviews (191)
Custom Reports

3.88/5

Read Reviews (821)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.79/5

Read Reviews (12)
Analytics

4.58/5

Read Reviews (191)
Custom Reports

3.88/5

Read Reviews (821)

Software Failure Risk Guidance

?

for BirdEye

Overall Risk Meter

Low Medium High

Top Failure Risks for BirdEye

Vendor Profile Details

Company Name

Birdeye

Company Website

https://birdeye.com/

Year Founded

2012

HQ Location

250 Cambridge Ave Suite 103 Palo Alto, CA 94306

Employees

251-500

Social

Financials

Series B