About BirdEye

BirdEye is a customer experience platform designed for both Small Business and Enterprise to help enhance business, increase revenue and improve operations at scale. It helps the sales, marketing and the customer experience teams to create brand awareness on web, dominate search results, attract more reviews and track real-time review from the customers.

The tool offers a variety of ways to interact with the customers including webchats, messenger and social media platforms. The primary features of the software include Listings, Review management, review monitoring, surveys, Ticketing, Benchmarking and insights reporting.

Social media engagement allows businesses to resolve issues, track all the brand mentions, generate awareness for the brand and get new followers on sites like Twitter and Facebook.

Cuspera Reviews

Cuspera curates public sources on the Interest such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well BirdEye solves your Reviews and Reputation needs.

Business Priorities

Acquire Customers and Improve Digital And Social Presence are the most popular business priorities peers achieved using BirdEye.

Other priorities:

  • Enhance Customer Relationships
  • Increase Sales & Revenue
  • Build Brand Awareness
  • Establish Thought Leadership
  • Improve ROI
  • Improve Internal Communications
  • Scale Best Practices
  • Enter New Markets Internationally Or Locally
  • Improve Efficiency
  • Improve Brand Engagement
  • Improve Consistency
  • Grow Market Share
  • Improve Visibility
  • Increase Customer Life Time Value
See all business priorities See less business priorities

Use Cases

Peers recommend Rating And Review Management , Customer Feedback Management , Engagement Management , as the business use cases that they have been most satisfied while using BirdEye.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Rating And Review Management

4.79/5

Read Reviews (838)

"...The platform very easily helps my clients get more reviews, consistently, with higher star ratings on Google, Facebook and trip advisor...." Peer review by Lynn H, President/Owner, Marketing and Advertising
Customer Feedback Management

4.95/5

Read Reviews (296)

"...Every week he uses the Reviews over Time , Reviews by Location , NPS Report over time ...." Case Study Southern Careers Institute
measuring net promoter score

4.95/5

Read Reviews (41)

measuring customer satisfaction

4.95/5

Read Reviews (35)

Engagement Management with Social Media

4.92/5

Read Reviews (294)

"...Birdeye has revolutionized the way we engage customers and promote positive user-generated content online...." Case Study Zodiac Pool Systems
engaging and following up

4.92/5

Read Reviews (165)

engaging with scheduling & cadence

4.92/5

Read Reviews (1)

PEER EXPERIENCES
Rating And Review Management

4.79/5

Read Reviews (838)

"...The platform very easily helps my clients get more reviews, consistently, with higher star ratings on Google, Facebook and trip advisor...." Peer review by Lynn H, President/Owner, Marketing and Advertising
Customer Feedback Management

4.95/5

Read Reviews (296)

"...Every week he uses the Reviews over Time , Reviews by Location , NPS Report over time ...." Case Study Southern Careers Institute
measuring net promoter score

4.95/5

Read Reviews (41)

measuring customer satisfaction

4.95/5

Read Reviews (35)

Engagement Management with Social Media

4.92/5

Read Reviews (294)

"...Birdeye has revolutionized the way we engage customers and promote positive user-generated content online...." Case Study Zodiac Pool Systems
engaging and following up

4.92/5

Read Reviews (165)

engaging with scheduling & cadence

4.92/5

Read Reviews (1)

55+ more Business Use Cases

Our AI advisor, Wyz, harnessed 6750 insights from peers and experts to help you assess how these BirdEye use cases fit your Reviews and Reputation needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Nic Seibert

Marketing & Guest Relations Director

Mountain Laurel Cabin Rentals

It is sweet and to the point! It works! Very functional layout, easy to navigate and understand, and almost instantly started providing our company with results. Testimonial By Nic Seibert

Dr. Bradley Wilkinson

DDS

Wilkinson Bradley W DDS

This is the easiest method of building strength online and gaining new business. The cost is unreal for the result. The single best move since we created our website 17 years ago. We have a new business stream from online presences we are seeing in full motion now. Testimonial By Dr. Bradley Wilkinson

Chad Roylance

VP Operations

Mike Bachman Plumbing

We had a total of 75 online reviews over 10 years averaging a 3.5 rating over all platforms. We implemented Birdeye and saw immediate results. We have been working with them for nearly 2 years and have received an additional 600 reviews and brought our online rating to 4.7 across all platforms. We'...re showing up #1 on Google in our area now. People are calling us based on our reviews now!

Testimonial By Chad Roylance
CUSTOMERS TESTIMONIALS

Nic Seibert

Marketing & Guest Relations Director

Mountain Laurel Cabin Rentals

It is sweet and to the point! It works! Very functional layout, easy to navigate and understand, and almost instantly started providing our company with results. Testimonial By Nic Seibert

Dr. Bradley Wilkinson

DDS

Wilkinson Bradley W DDS

This is the easiest method of building strength online and gaining new business. The cost is unreal for the result. The single best move since we created our website 17 years ago. We have a new business stream from online presences we are seeing in full motion now. Testimonial By Dr. Bradley Wilkinson

Chad Roylance

VP Operations

Mike Bachman Plumbing

We had a total of 75 online reviews over 10 years averaging a 3.5 rating over all platforms. We implemented Birdeye and saw immediate results. We have been working with them for nearly 2 years and have received an additional 600 reviews and brought our online rating to 4.7 across all platforms. We'...re showing up #1 on Google in our area now. People are calling us based on our reviews now!

Testimonial By Chad Roylance

Case Studies

COMPANY CASE STUDIES
Case Study Cunningham Restaurant Group

Cunningham Restaurant group supercharges SEO and guest experiences

Read More
Case Study Furnace Family

Furnace Family improved customer engagement & online reputation

Read More
Case Study Brockport Smiles

300 More Reviews and Better Patient Interactions with Birdeye

Read More

Popular Business Setting

for BirdEye

Top Industries

  • Marketing and Advertising
  • Hospital & Health Care
  • Medical Practice

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used BirdEye to Acquire customers and Improve digital and social presence

Peer and Expert Opinion on Features

for BirdEye

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Feedback surveys

4.61/5

Read Reviews (314)
Dashboard

4.18/5

Read Reviews (210)
Ticketing

4.62/5

Read Reviews (105)
Personalization

3.80/5

Read Reviews (96)
SEO

4.67/5

Read Reviews (90)
FEATURES RATINGS AND REVIEWS
Feedback surveys

4.61/5

Read Reviews (314)
Dashboard

4.18/5

Read Reviews (210)
Ticketing

4.62/5

Read Reviews (105)
Personalization

3.80/5

Read Reviews (96)
SEO

4.67/5

Read Reviews (90)

IT and Other Capabilities

for BirdEye

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.93/5

Read Reviews (391)
Data Import

3.81/5

Read Reviews (399)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.93/5

Read Reviews (391)
Data Import

3.81/5

Read Reviews (399)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.57/5

Read Reviews (97)
Email Support

4.39/5

Read Reviews (88)
Phone Support

4.32/5

Read Reviews (89)
24/7 Support

4.12/5

Read Reviews (1066)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.57/5

Read Reviews (97)
Email Support

4.39/5

Read Reviews (88)
Phone Support

4.32/5

Read Reviews (89)
24/7 Support

4.12/5

Read Reviews (1066)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.72/5

Read Reviews (9)
Analytics

4.58/5

Read Reviews (193)
Custom Reports

3.89/5

Read Reviews (682)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.72/5

Read Reviews (9)
Analytics

4.58/5

Read Reviews (193)
Custom Reports

3.89/5

Read Reviews (682)

Failure Risk Guidance Security Report

?

for BirdEye

Overall Risk Meter

Low Medium High

Top Failure Risks for BirdEye

Vendor Profile Details

Company Name

Birdeye

Company Website

https://birdeye.com/

Year Founded

2012

HQ Location

250 Cambridge Ave Suite 103 Palo Alto, CA 94306

Employees

251-500

Social

Financials

Series B