BirdEye Overview

Birdeye addresses the challenge of managing brand reputation and social engagement for local businesses. It combines AI-driven tools to elevate brand perception and improve customer interactions. By harnessing AI, Birdeye enables businesses to effectively monitor and enhance their reputation across digital platforms. This solution also facilitates social media engagement, ensuring that customer experiences are consistently positive and aligned with brand values. A key feature is its integration capability with various apps, streamlining operations and providing actionable insights. Birdeye's approach ensures that businesses can stay ahead in a competitive market by maintaining a strong and positive online presence.

Use Cases

Customers recommend Rating And Review Management, Customer Feedback Management, Engagement Management, as the business use cases that they have been most satisfied with while using BirdEye.

Other use cases:

  • Reputation Management
  • Communication Management
  • Social Media Management
  • Sales Review & Feedback
  • Contact List Management
  • Generation Of New Leads
  • Training & Onboarding
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Business Priorities

Acquire Customers and Improve Digital And Social Presence are the most popular business priorities that customers and associates have achieved using BirdEye.

Other priorities:

  • Enhance Customer Relationships
  • Increase Sales & Revenue
  • Build Brand Awareness
  • Scale Best Practices
  • Establish Thought Leadership
  • Improve ROI
  • Improve Efficiency
  • Improve Internal Communications
  • Grow Market Share
  • Enter New Markets Internationally Or Locally
  • Improve Brand Engagement
  • Improve Consistency
  • Launch New Products
  • Increase Customer Life Time Value
  • Improve Visibility
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BirdEye Use-Cases and Business Priorities: Customer Satisfaction Data

BirdEye works with different mediums / channels such as Social Media.

BirdEye's features include Feedback Surveys, Dashboard, Ticketing, etc. and BirdEye support capabilities include Chat Support, Email Support, Phone Support, etc. also BirdEye analytics capabilities include Analytics, and Custom Reports.

Reviews

"It is sweet and to the point! It works! Very functional layout, easy to navigate and understand, and almost instantly started providing our company with results." - Nic Seibert

BirdEye, Okendo, NiceJob, Broadly, Grade.Us Review Management, etc., all belong to a category of solutions that help Reviews and Reputation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Birdeye is the leading review and messaging platform for multi-location businesses. Reviews are managed, leads converted, surveys conducted, and referrals obtained.

Popular Business Setting

for BirdEye

Top Industries

  • Hospital & Health Care
  • Consumer Services
  • Medical Practice

Popular in

  • Small Business
  • Mid Market
  • Enterprise

BirdEye is popular in Hospital & Health Care, Consumer Services, and Medical Practice and is widely used by Small Business, Mid Market, and Enterprise.

BirdEye Customer wins, Customer success stories, Case studies

What benefits does BirdEye offer for Rating And Review Management?

What solutions does BirdEye provide for Customer Feedback Management?

What solutions does BirdEye provide for Engagement Management?

How can BirdEye optimize your Reputation Management Workflow?

How can BirdEye enhance your Communication Management process?

22 buyers and buying teams have used Cuspera to assess how well BirdEye solved their Reviews and Reputation needs. Cuspera uses 6752 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Reviews and Reputation needs.

CUSTOMERS TESTIMONIALS
BirdEye testimonial

Nic Seibert

Marketing & Guest Relations Director

Mountain Laurel Cabin Rentals
It is sweet and to the point! It works! Very functional layout, easy to navigate and understand, and almost instantly started providing our company with results. Testimonial By Nic Seibert
BirdEye testimonial

Cindy Johnson

Marketing Manager

Bass & Hall Dental Implant and Periodontal Partners LLP
So Easy and Great! Has increased our number of reviews by 98% and love the positive feedback! Love the regular emails after each review is submitted! Testimonial By Cindy Johnson
BirdEye testimonial

Chad Roylance

VP Operations

Mike Bachman Plumbing
We had a total of 75 online reviews over 10 years averaging a 3.5 rating over all platforms. We implemented Birdeye and saw immediate results. We have been working with them for nearly 2 years and have received an additional 600 reviews and brought our online rating to 4.7 across all platforms. We'...re showing up #1 on Google in our area now. People are calling us based on our reviews now!

Testimonial By Chad Roylance
CUSTOMERS TESTIMONIALS
BirdEye testimonial

Nic Seibert

Marketing & Guest Relations Director

Mountain Laurel Cabin Rentals
It is sweet and to the point! It works! Very functional layout, easy to navigate and understand, and almost instantly started providing our company with results. Testimonial By Nic Seibert
BirdEye testimonial

Cindy Johnson

Marketing Manager

Bass & Hall Dental Implant and Periodontal Partners LLP
So Easy and Great! Has increased our number of reviews by 98% and love the positive feedback! Love the regular emails after each review is submitted! Testimonial By Cindy Johnson
BirdEye testimonial

Chad Roylance

VP Operations

Mike Bachman Plumbing
We had a total of 75 online reviews over 10 years averaging a 3.5 rating over all platforms. We implemented Birdeye and saw immediate results. We have been working with them for nearly 2 years and have received an additional 600 reviews and brought our online rating to 4.7 across all platforms. We'...re showing up #1 on Google in our area now. People are calling us based on our reviews now!

Testimonial By Chad Roylance

The Michales Organization - Real Estate

Birdeye helped The Michales Organization set up 450 locations with strong customer support. Weekly onboarding calls made the process smooth. Users found the system easy and needed no training. The ti...cketing system became the most appreciated feature. The company praised Birdeye for making support simple and effective.

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Superior Storage - Self Storage

Superior Storage used Birdeye to improve their online reputation and customer referrals. Before Birdeye, they averaged 25 Google reviews per month across all locations. After using Birdeye, they rece...ived 45-50 new reviews each month. Birdeye automated their review and referral requests with emails and texts. This helped Superior Storage get more reviews and better feedback. The company now focuses more on customer satisfaction thanks to Birdeye's automation.

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Window Nation - Home Services

Window Nation used Birdeye to manage reviews, listings, and messaging in one platform. Before Birdeye, they struggled with slow response times and tracking customer feedback across many sites. With B...irdeye, they now reply to reviews in under 24 hours and respond to customers in 33 minutes on average. They gained 40,200 new reviews and 21,800 new Google reviews, raising their Google rating to 4.8 stars. Over 80% of their review requests turn into published reviews, helping them improve service and grow their reputation.

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Chartway Credit Union - Financial Services

Birdeye helped Chartway Credit Union improve their online reputation and customer engagement. Chartway automated review requests and tracked competitor benchmarks using Birdeye’s platform. They gaine...d 1.7k new reviews and increased their Google reviews by 1.3k. Their Google rating reached 4.7 stars and they averaged 1.5 million Google profile impressions per year. Chartway’s team now responds to reviews in less than 24 hours, improving member satisfaction.

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Foundation Partners Group - Hospital & Health Care

Birdeye AI helped Foundation Partners Group improve customer care across 250+ locations. The company used Reviews AI, Surveys AI, and Listings AI to manage reviews, automate survey requests, and keep... business listings accurate. With Birdeye, they achieved a 97% review response rate and managed over 10,000 reviews. The team now replies to reviews faster and keeps a 4.7-star Google rating. Birdeye's tools made it easier to deliver compassionate service and gather feedback at scale.

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Rate - Financial Services

Rate used Birdeye’s Reviews AI, Insights AI, and Surveys AI to improve customer feedback in mortgage services. During a surge in loan applications, Rate needed to automate feedback collection and str...eamline operations for 2,500 loan officers. Birdeye integrated with Rate’s CRM to automate review and survey requests, reducing staff workload. Automation captured feedback at key moments, like after loan funding. Rate saw a 12% increase in review frequency, boosting its online reputation.

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Meet the Birdeye Platform

Video Thumbnail

Frequently Asked Questions(FAQ)

for BirdEye

What is BirdEye?

BirdEye is a customer experience platform designed for both Small Business and Enterprise to help enhance business, increase revenue and improve operations at scale. It helps the sales, marketing and the customer experience teams to create brand awareness on web, dominate search results, attract more reviews and track real-time review from the customers.

The tool offers a variety of ways to interact with the customers including webchats, messenger and social media platforms. The primary features of the software include Listings, Review management, review monitoring, surveys, Ticketing, Benchmarking and insights reporting.

Social media engagement allows businesses to resolve issues, track all the brand mentions, generate awareness for the brand and get new followers on sites like Twitter and Facebook.

What is BirdEye used for?

BirdEye is a Reviews and Reputation Software mainly used by its customers to Acquire Customers and Improve Digital And Social Presence by Rating And Review Management, Customer Feedback Management and Engagement Management .

What are the top features of BirdEye?

Feedback surveys, Dashboard and Ticketing are some of the top features of BirdEye.

Who uses BirdEye?

BirdEye is used by Hospital & Health Care, Consumer Services and Medical Practice among other industries.

What are BirdEye alternatives?

Okendo, NiceJob, Broadly and Grade.Us Review Management are popular alternatives for BirdEye.

Where is BirdEye located?

BirdEye is headquartered at 250 Cambridge Ave Suite 103 Palo Alto, CA 94306.
lightning

Peers used BirdEye for rating and review management and customer feedback management

BirdEye Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.79/5 ★

Read Reviews (12)
Analytics

4.58/5 ★

Read Reviews (191)
Custom Reports

3.88/5 ★

Read Reviews (821)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.79/5 ★

Read Reviews (12)
Analytics

4.58/5 ★

Read Reviews (191)
Custom Reports

3.88/5 ★

Read Reviews (821)

Software Failure Risk Guidance

?

for BirdEye

Overall Risk Meter

Low Medium High

Top Failure Risks for BirdEye

Birdeye, Inc. News

Product

Birdeye announces integration with PPMP | Birdeye

Birdeye has integrated with PPMP, a practice management system used by healthcare practitioners in Australia. This integration automates the sending of review and survey requests, enhancing the review generation process for businesses using PPMP.

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Product

Birdeye Unveils the Industry-First Agentic Marketing Platform

Birdeye has launched the Agentic Marketing Platform, featuring over 10 autonomous AI agents designed to handle marketing tasks for multi-location brands. These AI agents, powered by proprietary Large Language Models, can autonomously manage tasks such as social media engagement, review management, and lead generation, allowing businesses to focus on customer value. This platform marks a new era of AI-driven marketing solutions.

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Product

elizaos-plugins/plugin-birdeye

The Eliza Birdeye Plugin integrates with Birdeye's DeFi and token analytics API, offering real-time blockchain data and analytics across multiple networks. It supports token and wallet information queries, enhancing DeFi analytics capabilities.

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Product

Birdeye Launches Listings Optimization Agent - WebWire

Birdeye has launched the Listings Optimization Agent, an AI-driven tool designed to enhance local search visibility for multi-location brands. This agent autonomously analyzes and updates business listings, offering tailored recommendations to improve search performance. It operates continuously, adapting to search algorithm changes, and is now available to all Birdeye Listings AI customers.

Read more →

Birdeye, Inc. Profile

Company Name

Birdeye, Inc.

Company Website

https://birdeye.com/

Year Founded

2012

HQ Location

250 Cambridge Ave Suite 103 Palo Alto, CA 94306

Employees

251-500

Social

Facebook Linkedin Twitter

Financials

SERIES C