BirdEye Overview
This is a summary of the comprehensive capabilities and benefits of BirdEye based on over 6752 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
BirdEye, Podium, ReviewTrackers, Reputation.com, GatherUp, etc., all belong to a category of solutions that help Reviews and Reputation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if BirdEye is right for your needs? Our Cuspera AI engine can evaluate how BirdEye fits your specific business needs, industry, and context. Get your personalized assessment report today.
BirdEye supports business activities such as:
- Rating And Review Management
- Customer Feedback Management
- Engagement Management
- Reputation Management
- Communication Management
BirdEye can help you with many business goals, such as Acquire Customers, Improve Digital And Social Presence, Enhance Customer Relationships, Increase Sales & Revenue, Build Brand Awareness, etc. It can help manage these activities if you use Social Media for these needs. As a solution, BirdEye's capabilities include Feedback Surveys, Dashboard, Ticketing, etc.
BirdEye was founded in 2012. Hospital & Health Care Vertical is its biggest customer base.
Reviews
"Effective and achieves our corporate objective for online brand improvement. Improved brand maintenance and better control of our online brand. This also allows us an opportunity to engage with customers at critical milestones in our process to dete...rmine any complaints or issues. I appreciate the User interface and the amount of information that is on the dashboard. The aggregation of the reviews and cleaning up our online presence has been very helpful. " - Brian Von Bergen
Cuspera Reviews
22 buyers and buying teams have used Cuspera to assess how well BirdEye solved their Reviews and Reputation needs. Cuspera uses 6752 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Reviews and Reputation needs.
Business Priorities
Acquire Customers and Improve Digital And Social Presence are the most popular business priorities peers achieved using BirdEye.
Use Cases
Peers recommend Rating And Review Management , Customer Feedback Management , Engagement Management , as the business use cases that they have been most satisfied while using BirdEye.
Read Peer Reviews and Expert Experience for Business Use Cases
BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
---|---|---|
Rating And Review Management |
4.79/5 ★ |
"...BirdEye makes it extremely easy to send an rating and review request to our customers with options of various review sites like BBB, Google and Facebook...." Peer review by Debbie H, Co-Owner |
Customer Feedback Management |
4.95/5 ★ |
"...The entire company can run campaigns off of the website to get great feedback from our customers to better our service!...." Peer review by Administrator |
measuring net promoter score |
4.75/5 ★ |
"...Trusted by over 40,000 local businesses, our company focuses on reputation management by enabling companies to obtain reviews and feedback from review sites, social media and net promoter scores, said David Tulkin, director of business development at BirdEye. ..." CIECA Welcomes BirdEye as Corporate Member |
measuring customer satisfaction |
4.92/5 ★ |
"...It also gives us a get gauge of the satisfaction of our residents which allows us to be a better community overall...." Peer review by Nicole W, Managing Partner, Marketing and Sales, Real Estate |
Engagement Management with Social Media |
4.92/5 ★ |
"...She makes things so simple, answers all our questions, and is amazing at following up...." Peer review by Stephanie H., Marketing and Advertising |
engaging and following up |
4.90/5 ★ |
"...What benefits have you realized? - increased customer feedback/review - data to assess overall online presence - tools to improve customer engagement - user friendly system...." Peer review by Taylor C, Executive Administrator |
engaging with scheduling & cadence |
3.34/5 ★ |
"...Their current review cadence keeps them informed about their client experience across all of their properties, and helps them turn previous issues into opportunities for client delight. ..." Case Study Pangea Properties |
PEER EXPERIENCES | |
---|---|
Rating And Review Management |
4.79/5 ★ |
"...BirdEye makes it extremely easy to send an rating and review request to our customers with options of various review sites like BBB, Google and Facebook...." Peer review by Debbie H, Co-Owner |
|
Customer Feedback Management |
4.95/5 ★ |
"...The entire company can run campaigns off of the website to get great feedback from our customers to better our service!...." Peer review by Administrator |
|
measuring net promoter score |
4.95/5 ★ |
measuring customer satisfaction |
4.95/5 ★ |
Engagement Management with Social Media |
4.92/5 ★ |
"...She makes things so simple, answers all our questions, and is amazing at following up...." Peer review by Stephanie H., Marketing and Advertising |
|
engaging and following up |
4.92/5 ★ |
engaging with scheduling & cadence |
4.92/5 ★ |
56+ more Business Use Cases
Our AI advisor, Wyz, harnessed 6752 insights from peers and experts to help you assess how these BirdEye use cases fit your Reviews and Reputation needs.
Customer Testimonials
CUSTOMERS | TESTIMONIALS |
---|---|
Effective and achieves our corporate objective for online brand improvement. Improved brand maintenance and better control of our online brand. This also allows us an opportunity to engage with customers at critical milestones in our process to determine any complaints or issues. I appreciate the U...ser interface and the amount of information that is on the dashboard. The aggregation of the reviews and cleaning up our online presence has been very helpful. |
|
This is the easiest method of building strength online and gaining new business. The cost is unreal for the result. The single best move since we created our website 17 years ago. We have a new business stream from online presences we are seeing in full motion now. Testimonial By Dr. Bradley Wilkinson |
|
I've spent a lot of money over the years trying to boost my online ranking. BirdEye has been the single most effective thing I have implemented. It is so easy to use for us and our patients! Testimonial By Dr. Ruth Bailey |
CUSTOMERS | TESTIMONIALS |
---|---|
Brian Von Bergen Head of Operations Sunlight Financial |
Effective and achieves our corporate objective for online brand improvement. Improved brand maintenance and better control of our online brand. This also allows us an opportunity to engage with customers at critical milestones in our process to determine any complaints or issues. I appreciate the U...ser interface and the amount of information that is on the dashboard. The aggregation of the reviews and cleaning up our online presence has been very helpful. |
Dr. Bradley Wilkinson DDS Wilkinson Bradley W DDS |
This is the easiest method of building strength online and gaining new business. The cost is unreal for the result. The single best move since we created our website 17 years ago. We have a new business stream from online presences we are seeing in full motion now. Testimonial By Dr. Bradley Wilkinson |
Dr. Ruth Bailey DDS Ruth E. Bailey D.D.S. |
I've spent a lot of money over the years trying to boost my online ranking. BirdEye has been the single most effective thing I have implemented. It is so easy to use for us and our patients! Testimonial By Dr. Ruth Bailey |
Frequently Asked Questions(FAQ)
for BirdEye
What is BirdEye?
What is BirdEye used for?
What are the top features of BirdEye?
Who uses BirdEye?
What are BirdEye alternatives?
Where is BirdEye located?
Popular Business Setting
for BirdEye
Top Industries
- Hospital & Health Care
- Consumer Services
- Medical Practice
Popular in
- Small Business
- Mid Market
- Enterprise
BirdEye Alternatives
Peer and Expert Opinion on Features
for BirdEye
- Low
- Medium
- High
FEATURES | RATINGS AND REVIEWS |
---|---|
Feedback surveys | Read Reviews (295) |
Dashboard | Read Reviews (226) |
Ticketing | Read Reviews (96) |
Personalization | Read Reviews (94) |
SEO | Read Reviews (90) |
FEATURES | RATINGS AND REVIEWS |
---|---|
Feedback surveys | Read Reviews (295) |
Dashboard | Read Reviews (226) |
Ticketing | Read Reviews (96) |
Personalization | Read Reviews (94) |
SEO | Read Reviews (90) |
IT and Other Capabilities
for BirdEye
- Low
- Medium
- High
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Export | Read Reviews (407) |
Data Import | Read Reviews (411) |
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Export | Read Reviews (407) |
Data Import | Read Reviews (411) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
Chat Support | Read Reviews (90) |
Email Support | Read Reviews (88) |
Phone Support | Read Reviews (93) |
24/7 Support | Read Reviews (1047) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
Chat Support | Read Reviews (90) |
Email Support | Read Reviews (88) |
Phone Support | Read Reviews (93) |
24/7 Support | Read Reviews (1047) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (12) |
Analytics | Read Reviews (191) |
Custom Reports | Read Reviews (821) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (12) |
Analytics | Read Reviews (191) |
Custom Reports | Read Reviews (821) |
Software Failure Risk Guidance
?for BirdEye
Overall Risk Meter
Top Failure Risks for BirdEye
Vendor Profile Details
HQ Location
250 Cambridge Ave Suite 103 Palo Alto, CA 94306
Employees
251-500
Social
Financials
SERIES C