BirdEye is a customer experience platform designed for both Small Business and Enterprise to help enhance business, increase revenue and improve operations at scale. It helps the sales, marketing and the customer experience teams to create brand awareness on web, dominate search results, attract more reviews and track real-time review from the customers.
The tool offers a variety of ways to interact with the customers including webchats, messenger and social media platforms. The primary features of the software include Listings, Review management, review monitoring, surveys, Ticketing, Benchmarking and insights reporting.
Social media engagement allows businesses to resolve issues, track all the brand mentions, generate awareness for the brand and get new followers on sites like Twitter and Facebook.
Popular Business Setting
- Marketing and Advertising
- Hospital & Health Care
- Medical Practice
- Small Business
- Mid Market
Peer Recommendations on business needs
Improve digital and social presence, Increase sales & revenue, Acquire customers, are the most popular goals peers achieved using BirdEye.
It is the best suited for social media, social media, e-mail, channels.
BirdEye does well for a wide range of processes. Peers recommend rating and review management, engagement management, communication management, as the business processes that they have been most satisfied while using BirdEye.
Read Reviews of Business Process for BirdEye
Top Failure Risks for BirdEye
First 5 Reports are Free
IT and Other Capabilities