BirdEye Overview
BirdEye is a customer experience platform designed for both Small Business and Enterprise to help enhance business, increase revenue and improve operations at scale. It helps the sales, marketing and the customer experience teams to create brand awareness on web, dominate search results, attract more reviews and track real-time review from the customers.
The tool offers a variety of ways to interact with the customers including webchats, messenger and social media platforms. The primary features of the software include Listings, Review management, review monitoring, surveys, Ticketing, Benchmarking and insights reporting.
Social media engagement allows businesses to resolve issues, track all the brand mentions, generate awareness for the brand and get new followers on sites like Twitter and Facebook.
Cuspera Reviews
22 buyers and buying teams have used Cuspera to assess how well BirdEye solved their Reviews and Reputation needs. Cuspera uses 6920 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Reviews and Reputation needs.
Business Priorities
Acquire Customers and Improve Digital And Social Presence are the most popular business priorities peers achieved using BirdEye.
Use Cases
Peers recommend Rating And Review Management , Customer Feedback Management , Engagement Management , as the business use cases that they have been most satisfied while using BirdEye.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Rating And Review Management |
4.79/5 ★ |
"...We love that we can send a requests for a review to our clients via text message...." Peer review by Administrator |
| Customer Feedback Management |
4.95/5 ★ |
"...It's also creating some additional awareness about my customer satisfaction rating which helps drive business...." Peer review by Shannon O, Branch Manager |
| measuring net promoter score |
4.78/5 ★ |
|
| measuring customer satisfaction |
4.93/5 ★ |
|
| Engagement Management with Social Media |
4.92/5 ★ |
"...It moreover helped in social listening, social publishing and social engagement...." Peer review by MIRIAM N, Fashion Designer, Marketing and Advertising |
| engaging and following up |
4.90/5 ★ |
|
| engaging with scheduling & cadence |
3.34/5 ★ |
| PEER EXPERIENCES | |
|---|---|
| Rating And Review Management |
4.79/5 ★ |
"...We love that we can send a requests for a review to our clients via text message...." Peer review by Administrator |
|
| Customer Feedback Management |
4.95/5 ★ |
"...It's also creating some additional awareness about my customer satisfaction rating which helps drive business...." Peer review by Shannon O, Branch Manager |
|
| measuring net promoter score |
4.95/5 ★ |
| measuring customer satisfaction |
4.95/5 ★ |
| Engagement Management with Social Media |
4.92/5 ★ |
"...It moreover helped in social listening, social publishing and social engagement...." Peer review by MIRIAM N, Fashion Designer, Marketing and Advertising |
|
| engaging and following up |
4.92/5 ★ |
| engaging with scheduling & cadence |
4.92/5 ★ |
56+ more Business Use Cases
Our AI advisor, Wyz, harnessed 6920 insights from peers and experts to help you assess how these BirdEye use cases fit your Reviews and Reputation needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
It is sweet and to the point! It works! Very functional layout, easy to navigate and understand, and almost instantly started providing our company with results. Testimonial By Nic Seibert |
|
Effective and achieves our corporate objective for online brand improvement. Improved brand maintenance and better control of our online brand. This also allows us an opportunity to engage with customers at critical milestones in our process to determine any complaints or issues. I appreciate the U...ser interface and the amount of information that is on the dashboard. The aggregation of the reviews and cleaning up our online presence has been very helpful. |
|
This is the easiest method of building strength online and gaining new business. The cost is unreal for the result. The single best move since we created our website 17 years ago. We have a new business stream from online presences we are seeing in full motion now. Testimonial By Dr. Bradley Wilkinson |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Nic Seibert Marketing & Guest Relations Director Mountain Laurel Cabin Rentals |
It is sweet and to the point! It works! Very functional layout, easy to navigate and understand, and almost instantly started providing our company with results. Testimonial By Nic Seibert |
|
Brian Von Bergen Head of Operations Sunlight Financial |
Effective and achieves our corporate objective for online brand improvement. Improved brand maintenance and better control of our online brand. This also allows us an opportunity to engage with customers at critical milestones in our process to determine any complaints or issues. I appreciate the U...ser interface and the amount of information that is on the dashboard. The aggregation of the reviews and cleaning up our online presence has been very helpful. |
|
Dr. Bradley Wilkinson DDS Wilkinson Bradley W DDS |
This is the easiest method of building strength online and gaining new business. The cost is unreal for the result. The single best move since we created our website 17 years ago. We have a new business stream from online presences we are seeing in full motion now. Testimonial By Dr. Bradley Wilkinson |
Popular Business Setting
for BirdEye
Top Industries
- Marketing and Advertising
- Hospital & Health Care
- Medical Practice
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used BirdEye to Acquire customers and Improve digital and social presence
BirdEye Alternatives
Peer and Expert Opinion on Features
for BirdEye
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Feedback surveys | Read Reviews (311) |
| Dashboard | Read Reviews (228) |
| Ticketing | Read Reviews (100) |
| Personalization | Read Reviews (97) |
| SEO | Read Reviews (90) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Feedback surveys | Read Reviews (311) |
| Dashboard | Read Reviews (228) |
| Ticketing | Read Reviews (100) |
| Personalization | Read Reviews (97) |
| SEO | Read Reviews (90) |
IT and Other Capabilities
for BirdEye
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (414) |
| Data Import | Read Reviews (423) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (414) |
| Data Import | Read Reviews (423) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (91) |
| Email Support | Read Reviews (88) |
| Phone Support | Read Reviews (93) |
| 24/7 Support | Read Reviews (1065) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (91) |
| Email Support | Read Reviews (88) |
| Phone Support | Read Reviews (93) |
| 24/7 Support | Read Reviews (1065) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (11) |
| Analytics | Read Reviews (197) |
| Custom Reports | Read Reviews (829) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (11) |
| Analytics | Read Reviews (197) |
| Custom Reports | Read Reviews (829) |
Software Failure Risk Guidance
?for BirdEye
Overall Risk Meter
Top Failure Risks for BirdEye
Vendor Profile Details
HQ Location
250 Cambridge Ave Suite 103 Palo Alto, CA 94306
Employees
251-500
Social
Financials
Series B
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