CUSPERA

BirdEye

4.79 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆
(8294 Reviews)

BirdEye: Online Review Management | Customer Review Software

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About BirdEye

BirdEye is a customer experience platform designed for both Small Business and Enterprise to help enhance business, increase revenue and improve operations at scale. It helps the sales, marketing and the customer experience teams to create brand awareness on web, dominate search results, attract more reviews and track real-time review from the customers.

The tool offers a variety of ways to interact with the customers including webchats, messenger and social media platforms. The primary features of the software include Listings, Review management, review monitoring, surveys, Ticketing, Benchmarking and insights reporting.

Social media engagement allows businesses to resolve issues, track all the brand mentions, generate awareness for the brand and get new followers on sites like Twitter and Facebook.

BirdEye
is used by peers for

Processes

rating and review management, engagement management, communication management

Channels

social media, social media, e-mail

Capabilities

24/7 Support, Chat Support, Email Support

Goals

Improve digital and social presence, Increase sales & revenue, Acquire customers

Industry

Marketing and Advertising, Hospital & Health Care, Medical Practice

Popular Business Setting
for BirdEye

Top Industries

  • Marketing and Advertising
  • Hospital & Health Care
  • Medical Practice

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peer Recommendations on business needs
for BirdEye

Goals

Improve digital and social presence, Increase sales & revenue, Acquire customers, are the most popular goals peers achieved using BirdEye.

Channels

It is the best suited for social media, social media, e-mail, channels.

Processes

BirdEye does well for a wide range of processes. Peers recommend rating and review management, engagement management, communication management, as the business processes that they have been most satisfied while using BirdEye.

Read Reviews of Business Process for BirdEye

Peers used BirdEye to Improve digital and social presence and Increase sales & revenue

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Failure Risk Guidance Security Report ?

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Overall Risk Meter

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Top Failure Risks for BirdEye

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First 5 Reports are Free

IT and Other Capabilities
for BirdEye

  • Low
  • Medium
  • High

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Vendor Profile Details

Company Name Birdeye
Company Website birdeye.com/
Year Founded 2012
HQ Location 250 Cambridge Ave Suite 103 Palo Alto, CA 94306
Employees 251-500
Social
Financials Series B