BirdEye Overview
Birdeye addresses the challenge of managing brand reputation and social engagement for local businesses. It combines AI-driven tools to elevate brand perception and improve customer interactions. By harnessing AI, Birdeye enables businesses to effectively monitor and enhance their reputation across digital platforms. This solution also facilitates social media engagement, ensuring that customer experiences are consistently positive and aligned with brand values. A key feature is its integration capability with various apps, streamlining operations and providing actionable insights. Birdeye's approach ensures that businesses can stay ahead in a competitive market by maintaining a strong and positive online presence.
Use Cases
Customers recommend Rating And Review Management, Customer Feedback Management, Engagement Management, as the business use cases that they have been most satisfied with while using BirdEye.
Business Priorities
Acquire Customers and Improve Digital And Social Presence are the most popular business priorities that customers and associates have achieved using BirdEye.
BirdEye Use-Cases and Business Priorities: Customer Satisfaction Data
BirdEye works with different mediums / channels such as Social Media.
BirdEye's features include Feedback Surveys, Dashboard, Ticketing, etc. and BirdEye support capabilities include Chat Support, Email Support, Phone Support, etc. also BirdEye analytics capabilities include Analytics, and Custom Reports.
Reviews
"BirdEye is a game changer!! We had been in business for about 15 years when we started using BirdEye. We had hard copies of reviews but mainly had a few select people hitting review sites to complain. Our reputation was not accurately reflected onli...ne. When we started using BirdEye we immediately started see all of our positive reviews being posted online. We could also have the opportunity to fix problems with unhappy customers before they became a problem. I couldn't be happier with this product! So Easy to Use! Immediate Results! Quality Control at its finest!" - Heidi Morrison
BirdEye, Okendo, NiceJob, Broadly, Grade.Us Review Management, etc., all belong to a category of solutions that help Reviews and Reputation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Birdeye is the leading review and messaging platform for multi-location businesses. Reviews are managed, leads converted, surveys conducted, and referrals obtained.
Popular Business Setting
for BirdEye
Top Industries
- Hospital & Health Care
- Consumer Services
- Medical Practice
Popular in
- Small Business
- Mid Market
- Enterprise
BirdEye is popular in Hospital & Health Care, Consumer Services, and Medical Practice and is widely used by Small Business, Mid Market, and Enterprise.
Comprehensive Insights on BirdEye Use Cases
Why is BirdEye the best choice for Rating And Review Management?
How does BirdEye address your Customer Feedback Management Challenges?
What makes BirdEye ideal for Engagement Management?
What benefits does BirdEye offer for Reputation Management?
What Are the key features of BirdEye for Communication Management?
56+ more Business Use Cases
22 buyers and buying teams have used Cuspera to assess how well BirdEye solved their Reviews and Reputation needs. Cuspera uses 6752 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Reviews and Reputation needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
BirdEye is a game changer!! We had been in business for about 15 years when we started using BirdEye. We had hard copies of reviews but mainly had a few select people hitting review sites to complain. Our reputation was not accurately reflected online. When we started using BirdEye we immediately s...tarted see all of our positive reviews being posted online. We could also have the opportunity to fix problems with unhappy customers before they became a problem. I couldn't be happier with this product! So Easy to Use! Immediate Results! Quality Control at its finest! |
|
We had a total of 75 online reviews over 10 years averaging a 3.5 rating over all platforms. We implemented Birdeye and saw immediate results. We have been working with them for nearly 2 years and have received an additional 600 reviews and brought our online rating to 4.7 across all platforms. We'...re showing up #1 on Google in our area now. People are calling us based on our reviews now! |
|
I've spent a lot of money over the years trying to boost my online ranking. BirdEye has been the single most effective thing I have implemented. It is so easy to use for us and our patients! Testimonial By Dr. Ruth Bailey |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Heidi Morrison Operations Manager Structured Foundation Repairs Inc |
BirdEye is a game changer!! We had been in business for about 15 years when we started using BirdEye. We had hard copies of reviews but mainly had a few select people hitting review sites to complain. Our reputation was not accurately reflected online. When we started using BirdEye we immediately s...tarted see all of our positive reviews being posted online. We could also have the opportunity to fix problems with unhappy customers before they became a problem. I couldn't be happier with this product! So Easy to Use! Immediate Results! Quality Control at its finest! |
|
Chad Roylance VP Operations Mike Bachman Plumbing |
We had a total of 75 online reviews over 10 years averaging a 3.5 rating over all platforms. We implemented Birdeye and saw immediate results. We have been working with them for nearly 2 years and have received an additional 600 reviews and brought our online rating to 4.7 across all platforms. We'...re showing up #1 on Google in our area now. People are calling us based on our reviews now! |
|
Dr. Ruth Bailey DDS Ruth E. Bailey D.D.S. |
I've spent a lot of money over the years trying to boost my online ranking. BirdEye has been the single most effective thing I have implemented. It is so easy to use for us and our patients! Testimonial By Dr. Ruth Bailey |
Case Studies
CASE STUDY Elevate Roofing & Exteriors
CASE STUDY Firstmark Credit Union
CASE STUDY GreenEarth Cleaning
CASE STUDY Hupy and Abraham
CASE STUDY Genesis Counseling
CASE STUDY Hudson’s Furniture + Mattress
Video
Meet the Birdeye Platform
Frequently Asked Questions(FAQ)
for BirdEye
What is BirdEye?
BirdEye is a customer experience platform designed for both Small Business and Enterprise to help enhance business, increase revenue and improve operations at scale. It helps the sales, marketing and the customer experience teams to create brand awareness on web, dominate search results, attract more reviews and track real-time review from the customers.
The tool offers a variety of ways to interact with the customers including webchats, messenger and social media platforms. The primary features of the software include Listings, Review management, review monitoring, surveys, Ticketing, Benchmarking and insights reporting.
Social media engagement allows businesses to resolve issues, track all the brand mentions, generate awareness for the brand and get new followers on sites like Twitter and Facebook.
What is BirdEye used for?
What are the top features of BirdEye?
Who uses BirdEye?
What are BirdEye alternatives?
Where is BirdEye located?
Peers used BirdEye for rating and review management and customer feedback management
BirdEye Competitors
BirdEye Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (12) |
| Analytics | Read Reviews (191) |
| Custom Reports | Read Reviews (821) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (12) |
| Analytics | Read Reviews (191) |
| Custom Reports | Read Reviews (821) |
BirdEye Integrations
BirdEye integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for BirdEye
Software Failure Risk Guidance
?for BirdEye
Overall Risk Meter
Top Failure Risks for BirdEye
Birdeye, Inc. News
Introducing Birdeyes Social AI Publishing Agent: End-to-End AI for Social Media | Birdeye
Birdeye has launched the Social AI Publishing Agent, an end-to-end AI solution for social media management. This new tool enables businesses to create, schedule, and monitor social posts across multiple locations, leveraging AI to streamline content publishing and engagement. The release expands Birdeye's suite of AI-powered reputation and social media management products for local brands and enterprises.
Birdeye announces integration with OpenEMR | Birdeye
Birdeye has launched an integration with OpenEMR, enabling healthcare organizations to connect Birdeyes AI-powered reputation management and social media tools with the widely used electronic medical records platform. This integration streamlines patient feedback collection, review management, and social engagement for medical practices, enhancing online presence and operational efficiency in the healthcare sector.
Introducing Birdeye's Social AI Publishing Agent: End-to-End AI for Social Media - PR Newswire
Birdeye launched its Social AI Publishing Agent, delivering end-to-end AI automation for social media management. The new solution streamlines content creation, scheduling, and publishing across platforms for local brands, leveraging artificial intelligence to optimize engagement and simplify workflows.
Birdeye announces integration with SimpleSalonSM | Birdeye
Birdeye has launched an integration with SimpleSalonSM, expanding its platform capabilities for local businesses. This integration enables seamless connection between Birdeyes AI-powered reputation management and social media tools with SimpleSalonSMs salon management software, streamlining customer engagement and online presence for wellness and salon businesses.
Birdeye, Inc. Profile
HQ Location
250 Cambridge Ave Suite 103 Palo Alto, CA 94306
Employees
251-500
Social
Financials
SERIES C
