BirdEye Overview

This is a summary of the comprehensive capabilities and benefits of BirdEye based on over 6752 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

BirdEye, Podium, ReviewTrackers, Reputation.com, GatherUp, etc., all belong to a category of solutions that help Reviews and Reputation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if BirdEye is right for your needs? Our Cuspera AI engine can evaluate how BirdEye fits your specific business needs, industry, and context. Get your personalized assessment report today.

BirdEye supports business activities such as:

  • Rating And Review Management
  • Customer Feedback Management
  • Engagement Management
  • Reputation Management
  • Communication Management

BirdEye can help you with many business goals, such as Acquire Customers, Improve Digital And Social Presence, Enhance Customer Relationships, Increase Sales & Revenue, Build Brand Awareness, etc. It can help manage these activities if you use Social Media for these needs. As a solution, BirdEye's capabilities include Feedback Surveys, Dashboard, Ticketing, etc.

BirdEye was founded in 2012. Hospital & Health Care Vertical is its biggest customer base.

Reviews

"Effective and achieves our corporate objective for online brand improvement. Improved brand maintenance and better control of our online brand. This also allows us an opportunity to engage with customers at critical milestones in our process to dete...rmine any complaints or issues. I appreciate the User interface and the amount of information that is on the dashboard. The aggregation of the reviews and cleaning up our online presence has been very helpful. " - Brian Von Bergen

Cuspera Reviews

22 buyers and buying teams have used Cuspera to assess how well BirdEye solved their Reviews and Reputation needs. Cuspera uses 6752 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Reviews and Reputation needs.

Business Priorities

Acquire Customers and Improve Digital And Social Presence are the most popular business priorities peers achieved using BirdEye.

Other priorities:

  • Enhance Customer Relationships
  • Increase Sales & Revenue
  • Build Brand Awareness
  • Scale Best Practices
  • Establish Thought Leadership
  • Improve ROI
  • Improve Efficiency
  • Improve Internal Communications
  • Grow Market Share
  • Enter New Markets Internationally Or Locally
  • Improve Brand Engagement
  • Improve Consistency
  • Launch New Products
  • Increase Customer Life Time Value
  • Improve Visibility
See all business priorities See less business priorities

Use Cases

Peers recommend Rating And Review Management , Customer Feedback Management , Engagement Management , as the business use cases that they have been most satisfied while using BirdEye.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Rating And Review Management

4.79/5 ★

Read Reviews (760)

"...BirdEye makes it extremely easy to send an rating and review request to our customers with options of various review sites like BBB, Google and Facebook...."
Customer Feedback Management

4.95/5 ★

Read Reviews (283)

"...The entire company can run campaigns off of the website to get great feedback from our customers to better our service!...."
measuring net promoter score

4.75/5 ★

Read Reviews (41)

"...Trusted by over 40,000 local businesses, our company focuses on reputation management by enabling companies to obtain reviews and feedback from review sites, social media and net promoter scores, said David Tulkin, director of business development at BirdEye. ..."
measuring customer satisfaction

4.92/5 ★

Read Reviews (33)

"...It also gives us a get gauge of the satisfaction of our residents which allows us to be a better community overall...."
Engagement Management with Social Media

4.92/5 ★

Read Reviews (237)

"...She makes things so simple, answers all our questions, and is amazing at following up...."
engaging and following up

4.90/5 ★

Read Reviews (169)

"...What benefits have you realized? - increased customer feedback/review - data to assess overall online presence - tools to improve customer engagement - user friendly system...."
engaging with scheduling & cadence

3.34/5 ★

Read Reviews (1)

"...Their current review cadence keeps them informed about their client experience across all of their properties, and helps them turn previous issues into opportunities for client delight. ..."
PEER EXPERIENCES
Rating And Review Management

4.79/5 ★

Read Reviews (760)

"...BirdEye makes it extremely easy to send an rating and review request to our customers with options of various review sites like BBB, Google and Facebook...." Peer review by Debbie H, Co-Owner
Customer Feedback Management

4.95/5 ★

Read Reviews (283)

"...The entire company can run campaigns off of the website to get great feedback from our customers to better our service!...." Peer review by Administrator
measuring net promoter score

4.95/5 ★

Read Reviews (41)

measuring customer satisfaction

4.95/5 ★

Read Reviews (33)

Engagement Management with Social Media

4.92/5 ★

Read Reviews (237)

"...She makes things so simple, answers all our questions, and is amazing at following up...." Peer review by Stephanie H., Marketing and Advertising
engaging and following up

4.92/5 ★

Read Reviews (169)

engaging with scheduling & cadence

4.92/5 ★

Read Reviews (1)

56+ more Business Use Cases

Our AI advisor, Wyz, harnessed 6752 insights from peers and experts to help you assess how these BirdEye use cases fit your Reviews and Reputation needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Brian Von Bergen

Head of Operations

Sunlight Financial

Effective and achieves our corporate objective for online brand improvement. Improved brand maintenance and better control of our online brand. This also allows us an opportunity to engage with customers at critical milestones in our process to determine any complaints or issues. I appreciate the U...ser interface and the amount of information that is on the dashboard. The aggregation of the reviews and cleaning up our online presence has been very helpful.

Testimonial By Brian Von Bergen

Dr. Bradley Wilkinson

DDS

Wilkinson Bradley W DDS

This is the easiest method of building strength online and gaining new business. The cost is unreal for the result. The single best move since we created our website 17 years ago. We have a new business stream from online presences we are seeing in full motion now. Testimonial By Dr. Bradley Wilkinson

Dr. Ruth Bailey

DDS

Ruth E. Bailey D.D.S.

I've spent a lot of money over the years trying to boost my online ranking. BirdEye has been the single most effective thing I have implemented. It is so easy to use for us and our patients! Testimonial By Dr. Ruth Bailey
CUSTOMERS TESTIMONIALS

Brian Von Bergen

Head of Operations

Sunlight Financial

Effective and achieves our corporate objective for online brand improvement. Improved brand maintenance and better control of our online brand. This also allows us an opportunity to engage with customers at critical milestones in our process to determine any complaints or issues. I appreciate the U...ser interface and the amount of information that is on the dashboard. The aggregation of the reviews and cleaning up our online presence has been very helpful.

Testimonial By Brian Von Bergen

Dr. Bradley Wilkinson

DDS

Wilkinson Bradley W DDS

This is the easiest method of building strength online and gaining new business. The cost is unreal for the result. The single best move since we created our website 17 years ago. We have a new business stream from online presences we are seeing in full motion now. Testimonial By Dr. Bradley Wilkinson

Dr. Ruth Bailey

DDS

Ruth E. Bailey D.D.S.

I've spent a lot of money over the years trying to boost my online ranking. BirdEye has been the single most effective thing I have implemented. It is so easy to use for us and our patients! Testimonial By Dr. Ruth Bailey

Case Studies

COMPANY CASE STUDIES
Case Study Steele Creek Pediatric Dentistry

Great Patient Experience Means 2x More Patients

Read More
Case Study Heney Chiropractic Neurology Center

Learn how chiropractic center turned its patients into advocates using BirdEye

Read More
Case Study Pretty Handy Guys

Engaging customers using Birdeye Webchat converts 12 new customers in first month

Read More

Frequently Asked Questions(FAQ)

for BirdEye

What is BirdEye?

BirdEye is a customer experience platform designed for both Small Business and Enterprise to help enhance business, increase revenue and improve operations at scale. It helps the sales, marketing and the customer experience teams to create brand awareness on web, dominate search results, attract more reviews and track real-time review from the customers.

What is BirdEye used for?

BirdEye is a Reviews and Reputation Software mainly used by its customers to Acquire Customers and Improve Digital And Social Presence by Rating And Review Management, Customer Feedback Management and Engagement Management .

What are the top features of BirdEye?

Feedback surveys, Dashboard and Ticketing are some of the top features of BirdEye.

Who uses BirdEye?

BirdEye is used by Hospital & Health Care, Consumer Services and Medical Practice among other industries.

What are BirdEye alternatives?

Podium, ReviewTrackers, Reputation.Com and GatherUp are popular alternatives for BirdEye.

Where is BirdEye located?

BirdEye is headquartered at 250 Cambridge Ave Suite 103 Palo Alto, CA 94306.

Popular Business Setting

for BirdEye

Top Industries

  • Hospital & Health Care
  • Consumer Services
  • Medical Practice

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used BirdEye to Acquire customers and Improve digital and social presence

Peer and Expert Opinion on Features

for BirdEye

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Feedback surveys

4.62/5 ★

Read Reviews (295)
Dashboard

4.16/5 ★

Read Reviews (226)
Ticketing

4.65/5 ★

Read Reviews (96)
Personalization

3.77/5 ★

Read Reviews (94)
SEO

4.67/5 ★

Read Reviews (90)
FEATURES RATINGS AND REVIEWS
Feedback surveys

4.62/5 ★

Read Reviews (295)
Dashboard

4.16/5 ★

Read Reviews (226)
Ticketing

4.65/5 ★

Read Reviews (96)
Personalization

3.77/5 ★

Read Reviews (94)
SEO

4.67/5 ★

Read Reviews (90)

IT and Other Capabilities

for BirdEye

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.91/5 ★

Read Reviews (407)
Data Import

3.79/5 ★

Read Reviews (411)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.91/5 ★

Read Reviews (407)
Data Import

3.79/5 ★

Read Reviews (411)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.56/5 ★

Read Reviews (90)
Email Support

4.38/5 ★

Read Reviews (88)
Phone Support

4.31/5 ★

Read Reviews (93)
24/7 Support

4.12/5 ★

Read Reviews (1047)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.56/5 ★

Read Reviews (90)
Email Support

4.38/5 ★

Read Reviews (88)
Phone Support

4.31/5 ★

Read Reviews (93)
24/7 Support

4.12/5 ★

Read Reviews (1047)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.79/5 ★

Read Reviews (12)
Analytics

4.58/5 ★

Read Reviews (191)
Custom Reports

3.88/5 ★

Read Reviews (821)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.79/5 ★

Read Reviews (12)
Analytics

4.58/5 ★

Read Reviews (191)
Custom Reports

3.88/5 ★

Read Reviews (821)

Software Failure Risk Guidance

?

for BirdEye

Overall Risk Meter

Low Medium High

Top Failure Risks for BirdEye

Vendor Profile Details

Company Name

Birdeye

Company Website

https://birdeye.com/

Year Founded

2012

HQ Location

250 Cambridge Ave Suite 103 Palo Alto, CA 94306

Employees

251-500

Social

Financials

SERIES C