BirdEye Overview
BirdEye is a customer experience platform designed for both Small Business and Enterprise to help enhance business, increase revenue and improve operations at scale. It helps the sales, marketing and the customer experience teams to create brand awareness on web, dominate search results, attract more reviews and track real-time review from the customers.
The tool offers a variety of ways to interact with the customers including webchats, messenger and social media platforms. The primary features of the software include Listings, Review management, review monitoring, surveys, Ticketing, Benchmarking and insights reporting.
Social media engagement allows businesses to resolve issues, track all the brand mentions, generate awareness for the brand and get new followers on sites like Twitter and Facebook.
Cuspera Reviews
22 buyers and buying teams have used Cuspera to assess how well BirdEye solved their Reviews and Reputation needs. Cuspera uses 6752 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Reviews and Reputation needs.
Business Priorities
Acquire Customers and Improve Digital And Social Presence are the most popular business priorities peers achieved using BirdEye.
Use Cases
Peers recommend Rating And Review Management , Customer Feedback Management , Engagement Management , as the business use cases that they have been most satisfied while using BirdEye.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Rating And Review Management |
4.79/5 ★ |
"...These insights use Natural Language Processing to comb through online reviews, giving grades on different categories...." Case Study Thrive Vet |
| Customer Feedback Management |
4.95/5 ★ |
"...Every week he uses the Reviews over Time , Reviews by Location , NPS Report over time ...." Case Study Southern Careers Institute |
| measuring net promoter score |
4.75/5 ★ |
"...Kona Cleaners could see the breakdown of how many of its customers were falling into the three NPS categories- Promoters, Passives, and Detractors...." Case Study Kona Cleaners |
| measuring customer satisfaction |
4.92/5 ★ |
"...BirdEye is an intuitive tool for measuring customer satisfaction and makes solicitating reviews an easy and manageable process...." Peer review by Todd M |
| Engagement Management with Social Media |
4.92/5 ★ |
"...I would definitely recommend looking at the time savings and potential increased engagement from consumers by getting more reviews...." Peer review by Evan E, President & Loan Officer, Real Estate |
| engaging and following up |
4.90/5 ★ |
"...Knowledgeable on every level, responds immediately and they even follow up with a phone call...." Peer review by Lynn Holloway-Mylton, President/Owner, e-Media Marketing Solutions, Inc. |
| engaging with scheduling & cadence |
3.34/5 ★ |
"...Their current review cadence keeps them informed about their client experience across all of their properties, and helps them turn previous issues into opportunities for client delight. ..." Case Study Pangea Properties |
| PEER EXPERIENCES | |
|---|---|
| Rating And Review Management |
4.79/5 ★ |
"...These insights use Natural Language Processing to comb through online reviews, giving grades on different categories...." Case Study Thrive Vet |
|
| Customer Feedback Management |
4.95/5 ★ |
"...Every week he uses the Reviews over Time , Reviews by Location , NPS Report over time ...." Case Study Southern Careers Institute |
|
| measuring net promoter score |
4.95/5 ★ |
| measuring customer satisfaction |
4.95/5 ★ |
| Engagement Management with Social Media |
4.92/5 ★ |
"...I would definitely recommend looking at the time savings and potential increased engagement from consumers by getting more reviews...." Peer review by Evan E, President & Loan Officer, Real Estate |
|
| engaging and following up |
4.92/5 ★ |
| engaging with scheduling & cadence |
4.92/5 ★ |
56+ more Business Use Cases
Our AI advisor, Wyz, harnessed 6752 insights from peers and experts to help you assess how these BirdEye use cases fit your Reviews and Reputation needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Effective and achieves our corporate objective for online brand improvement. Improved brand maintenance and better control of our online brand. This also allows us an opportunity to engage with customers at critical milestones in our process to determine any complaints or issues. I appreciate the U...ser interface and the amount of information that is on the dashboard. The aggregation of the reviews and cleaning up our online presence has been very helpful. |
|
So Easy and Great! Has increased our number of reviews by 98% and love the positive feedback! Love the regular emails after each review is submitted! Testimonial By Cindy Johnson |
|
We had a total of 75 online reviews over 10 years averaging a 3.5 rating over all platforms. We implemented Birdeye and saw immediate results. We have been working with them for nearly 2 years and have received an additional 600 reviews and brought our online rating to 4.7 across all platforms. We'...re showing up #1 on Google in our area now. People are calling us based on our reviews now! |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Brian Von Bergen Head of Operations Sunlight Financial |
Effective and achieves our corporate objective for online brand improvement. Improved brand maintenance and better control of our online brand. This also allows us an opportunity to engage with customers at critical milestones in our process to determine any complaints or issues. I appreciate the U...ser interface and the amount of information that is on the dashboard. The aggregation of the reviews and cleaning up our online presence has been very helpful. |
|
Cindy Johnson Marketing Manager Bass & Hall Dental Implant and Periodontal Partners LLP |
So Easy and Great! Has increased our number of reviews by 98% and love the positive feedback! Love the regular emails after each review is submitted! Testimonial By Cindy Johnson |
|
Chad Roylance VP Operations Mike Bachman Plumbing |
We had a total of 75 online reviews over 10 years averaging a 3.5 rating over all platforms. We implemented Birdeye and saw immediate results. We have been working with them for nearly 2 years and have received an additional 600 reviews and brought our online rating to 4.7 across all platforms. We'...re showing up #1 on Google in our area now. People are calling us based on our reviews now! |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study Bekins MovingRead More |
|
Case Study Thrive VetRead More |
|
Case Study Black Bear DinerRead More |
Popular Business Setting
for BirdEye
Top Industries
- Hospital & Health Care
- Consumer Services
- Medical Practice
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used BirdEye to Acquire customers and Improve digital and social presence
BirdEye Alternatives
Peer and Expert Opinion on Features
for BirdEye
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Feedback surveys | Read Reviews (295) |
| Dashboard | Read Reviews (226) |
| Ticketing | Read Reviews (96) |
| Personalization | Read Reviews (94) |
| SEO | Read Reviews (90) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Feedback surveys | Read Reviews (295) |
| Dashboard | Read Reviews (226) |
| Ticketing | Read Reviews (96) |
| Personalization | Read Reviews (94) |
| SEO | Read Reviews (90) |
IT and Other Capabilities
for BirdEye
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (407) |
| Data Import | Read Reviews (411) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (407) |
| Data Import | Read Reviews (411) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (90) |
| Email Support | Read Reviews (88) |
| Phone Support | Read Reviews (93) |
| 24/7 Support | Read Reviews (1047) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (90) |
| Email Support | Read Reviews (88) |
| Phone Support | Read Reviews (93) |
| 24/7 Support | Read Reviews (1047) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (12) |
| Analytics | Read Reviews (191) |
| Custom Reports | Read Reviews (821) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (12) |
| Analytics | Read Reviews (191) |
| Custom Reports | Read Reviews (821) |
Software Failure Risk Guidance
?for BirdEye
Overall Risk Meter
Top Failure Risks for BirdEye
Vendor Profile Details
HQ Location
250 Cambridge Ave Suite 103 Palo Alto, CA 94306
Employees
251-500
Social
Financials
Series B
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