BirdEye Overview
BirdEye is a customer experience platform designed for both Small Business and Enterprise to help enhance business, increase revenue and improve operations at scale. It helps the sales, marketing and the customer experience teams to create brand awareness on web, dominate search results, attract more reviews and track real-time review from the customers.
The tool offers a variety of ways to interact with the customers including webchats, messenger and social media platforms. The primary features of the software include Listings, Review management, review monitoring, surveys, Ticketing, Benchmarking and insights reporting.
Social media engagement allows businesses to resolve issues, track all the brand mentions, generate awareness for the brand and get new followers on sites like Twitter and Facebook.
Cuspera Reviews
22 buyers and buying teams have used Cuspera to assess how well BirdEye solved their Reviews and Reputation needs. Cuspera uses 6752 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Reviews and Reputation needs.
Business Priorities
Acquire Customers and Improve Digital And Social Presence are the most popular business priorities peers achieved using BirdEye.
Use Cases
Peers recommend Rating And Review Management , Customer Feedback Management , Engagement Management , as the business use cases that they have been most satisfied while using BirdEye.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Rating And Review Management |
4.79/5 ★ |
"...If you're looking for a simple way to survey your customers and solicit reviews, Birdeye is perfect!..." Peer review by Daryl R., Real Estate |
| Customer Feedback Management |
4.95/5 ★ |
"...The offer NPS scoring that is very accurate and a first class support team to help with any issues that may arise...." Peer review by Lauren L., Marketing and Advertising |
| measuring net promoter score |
4.75/5 ★ |
|
| measuring customer satisfaction |
4.92/5 ★ |
|
| Engagement Management with Social Media |
4.92/5 ★ |
"...Elderly patients, for example, preferred to engage with Wake ENT through Webchat over the patient portal because of the convenience. ..." Case Study Wake ENT |
| engaging and following up |
4.90/5 ★ |
|
| engaging with scheduling & cadence |
3.34/5 ★ |
| PEER EXPERIENCES | |
|---|---|
| Rating And Review Management |
4.79/5 ★ |
"...If you're looking for a simple way to survey your customers and solicit reviews, Birdeye is perfect!..." Peer review by Daryl R., Real Estate |
|
| Customer Feedback Management |
4.95/5 ★ |
"...The offer NPS scoring that is very accurate and a first class support team to help with any issues that may arise...." Peer review by Lauren L., Marketing and Advertising |
|
| measuring net promoter score |
4.95/5 ★ |
| measuring customer satisfaction |
4.95/5 ★ |
| Engagement Management with Social Media |
4.92/5 ★ |
"...Elderly patients, for example, preferred to engage with Wake ENT through Webchat over the patient portal because of the convenience. ..." Case Study Wake ENT |
|
| engaging and following up |
4.92/5 ★ |
| engaging with scheduling & cadence |
4.92/5 ★ |
56+ more Business Use Cases
Our AI advisor, Wyz, harnessed 6752 insights from peers and experts to help you assess how these BirdEye use cases fit your Reviews and Reputation needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
It is sweet and to the point! It works! Very functional layout, easy to navigate and understand, and almost instantly started providing our company with results. Testimonial By Nic Seibert |
|
So Easy and Great! Has increased our number of reviews by 98% and love the positive feedback! Love the regular emails after each review is submitted! Testimonial By Cindy Johnson |
|
We had a total of 75 online reviews over 10 years averaging a 3.5 rating over all platforms. We implemented Birdeye and saw immediate results. We have been working with them for nearly 2 years and have received an additional 600 reviews and brought our online rating to 4.7 across all platforms. We'...re showing up #1 on Google in our area now. People are calling us based on our reviews now! |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Nic Seibert Marketing & Guest Relations Director Mountain Laurel Cabin Rentals |
It is sweet and to the point! It works! Very functional layout, easy to navigate and understand, and almost instantly started providing our company with results. Testimonial By Nic Seibert |
|
Cindy Johnson Marketing Manager Bass & Hall Dental Implant and Periodontal Partners LLP |
So Easy and Great! Has increased our number of reviews by 98% and love the positive feedback! Love the regular emails after each review is submitted! Testimonial By Cindy Johnson |
|
Chad Roylance VP Operations Mike Bachman Plumbing |
We had a total of 75 online reviews over 10 years averaging a 3.5 rating over all platforms. We implemented Birdeye and saw immediate results. We have been working with them for nearly 2 years and have received an additional 600 reviews and brought our online rating to 4.7 across all platforms. We'...re showing up #1 on Google in our area now. People are calling us based on our reviews now! |
Popular Business Setting
for BirdEye
Top Industries
- Hospital & Health Care
- Consumer Services
- Medical Practice
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used BirdEye to Acquire customers and Improve digital and social presence
BirdEye Alternatives
Peer and Expert Opinion on Features
for BirdEye
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Feedback surveys | Read Reviews (295) |
| Dashboard | Read Reviews (226) |
| Ticketing | Read Reviews (96) |
| Personalization | Read Reviews (94) |
| SEO | Read Reviews (90) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Feedback surveys | Read Reviews (295) |
| Dashboard | Read Reviews (226) |
| Ticketing | Read Reviews (96) |
| Personalization | Read Reviews (94) |
| SEO | Read Reviews (90) |
IT and Other Capabilities
for BirdEye
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (407) |
| Data Import | Read Reviews (411) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (407) |
| Data Import | Read Reviews (411) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (90) |
| Email Support | Read Reviews (88) |
| Phone Support | Read Reviews (93) |
| 24/7 Support | Read Reviews (1047) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (90) |
| Email Support | Read Reviews (88) |
| Phone Support | Read Reviews (93) |
| 24/7 Support | Read Reviews (1047) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (12) |
| Analytics | Read Reviews (191) |
| Custom Reports | Read Reviews (821) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (12) |
| Analytics | Read Reviews (191) |
| Custom Reports | Read Reviews (821) |
Software Failure Risk Guidance
?for BirdEye
Overall Risk Meter
Top Failure Risks for BirdEye
Vendor Profile Details
HQ Location
250 Cambridge Ave Suite 103 Palo Alto, CA 94306
Employees
251-500
Social
Financials
Series B
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