BirdEye: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: BirdEye
Brand: BirdEye
Rating: 4.79 (6752 reviews)

4.79 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(6752)

BirdEye: Online Review Management | Customer Review Software

AI Powered

BirdEye Overview

Birdeye addresses the challenge of managing brand reputation and social engagement for local businesses. It combines AI-driven tools to elevate brand perception and improve customer interactions. By harnessing AI, Birdeye enables businesses to effectively monitor and enhance their reputation across digital platforms. This solution also facilitates social media engagement, ensuring that customer experiences are consistently positive and aligned with brand values. A key feature is its integration capability with various apps, streamlining operations and providing actionable insights. Birdeye's approach ensures that businesses can stay ahead in a competitive market by maintaining a strong and positive online presence.

Use Cases

Customers recommend Rating And Review Management, Customer Feedback Management, Engagement Management, as the business use cases that they have been most satisfied with while using BirdEye.

Other use cases:

Reputation Management
Communication Management
Social Media Management
Sales Review & Feedback
Contact List Management
Generation Of New Leads
Training & Onboarding

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Business Priorities

Acquire Customers and Improve Digital And Social Presence are the most popular business priorities that customers and associates have achieved using BirdEye.

Other priorities:

Enhance Customer Relationships
Increase Sales & Revenue
Build Brand Awareness
Scale Best Practices
Establish Thought Leadership
Improve ROI
Improve Efficiency
Improve Internal Communications
Grow Market Share
Enter New Markets Internationally Or Locally
Improve Brand Engagement
Improve Consistency
Launch New Products
Increase Customer Life Time Value
Improve Visibility

See all business priorities See less business priorities

BirdEye Use-Cases and Business Priorities: Customer Satisfaction Data

BirdEye works with different mediums / channels such as Social Media.

BirdEye's features include Feedback Surveys, Dashboard, Ticketing, etc. and BirdEye support capabilities include Chat Support, Email Support, Phone Support, etc. also BirdEye analytics capabilities include Analytics, and Custom Reports.

Reviews

"I've spent a lot of money over the years trying to boost my online ranking. BirdEye has been the single most effective thing I have implemented. It is so easy to use for us and our patients!" - Dr. Ruth Bailey

BirdEye, Okendo, NiceJob, Broadly, Grade.Us Review Management, etc., all belong to a category of solutions that help Reviews and Reputation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Birdeye is the leading review and messaging platform for multi-location businesses. Reviews are managed, leads converted, surveys conducted, and referrals obtained.

Popular Business Setting

for BirdEye

Top Industries

Hospital & Health Care
Consumer Services
Medical Practice

Popular in

Small Business
Mid Market
Enterprise

BirdEye is popular in Hospital & Health Care, Consumer Services, and Medical Practice and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on BirdEye Use Cases

How can BirdEye optimize your Rating And Review Management Workflow?

The system simplifies review requests to customers and provides an easy method for front desk staff to collect patient feedback. It consolidates online review management across multiple platforms and provides performance overviews. A limitation exists in that the software does not currently offer reports on the number of reviews per star rating per requesting agent.

"...BirdEye makes it easy for our front desk team members to ask for and receive patient/customer reviews...." Peer review by Erika Solomon, Manager of Human Resources, Serenity Pediatrics

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How can BirdEye enhance your Customer Feedback Management process?

Birdeye offers a comprehensive suite of tools for managing customer feedback, including review generation, social listening, survey management, and customer support ticketing. The platform provides real-time insights and competitive benchmarking to help businesses improve customer satisfaction and drive growth. One limitation of Birdeye is the inability to use Net Promoter Score (NPS) scale in disposition checks.

"...Birdeye insights software enables you to analyze customer feedback, reviews, social mentions and gain actionable insights to make better business decisions...." Case Study Blaze Pizza

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What Are the key features of BirdEye for Engagement Management?

Birdeye Engagement Management enables businesses to monitor and manage online reputation, generate reviews, and engage with customers across multiple platforms. The software provides tools to analyze customer sentiment, track social media conversations, and respond to inquiries efficiently. Birdeye Engagement Management may require time to fully learn and implement.

"...Our nurses and physicians would ask at discharge for a review, and we d follow-up for a review on the follow-up calls...." Case Study Complete Care

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What solutions does BirdEye provide for Reputation Management?

The software provides reputation management capabilities for businesses of all sizes. It enables businesses to collect, monitor, and market customer reviews. The software has a limited ability to manage social media reputations.

"...BirdEye is the best reputation management tool, while others offer similar features there is no comparison when it comes to user support, assistance and having a personal team ready to help your team on the daily...." Peer review by Jennifer J, Brand Reputation Specialist, Marketing and Advertising

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Why is BirdEye the best choice for Communication Management?

Birdeye offers a comprehensive suite of communication management tools. It facilitates review generation and marketing, social media management, and customer surveys. Birdeye’s lack of integration with other communication management systems limits its potential for users with existing platforms.

"...I send them multiple emails with questions, concerns, and issues every week (sometimes every day!)..." Peer review by Lindsey J, Communication and Social Media Manager, Hospital & Health Care

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56+ more Business Use Cases

22 buyers and buying teams have used Cuspera to assess how well BirdEye solved their Reviews and Reputation needs. Cuspera uses 6752 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Reviews and Reputation needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Dr. Ruth Bailey DDS Ruth E. Bailey D.D.S.	I've spent a lot of money over the years trying to boost my online ranking. BirdEye has been the single most effective thing I have implemented. It is so easy to use for us and our patients! Testimonial By Dr. Ruth Bailey
Cindy Johnson Marketing Manager Bass & Hall Dental Implant and Periodontal Partners LLP	So Easy and Great! Has increased our number of reviews by 98% and love the positive feedback! Love the regular emails after each review is submitted! Testimonial By Cindy Johnson
Dr. Bradley Wilkinson DDS Wilkinson Bradley W DDS	This is the easiest method of building strength online and gaining new business. The cost is unreal for the result. The single best move since we created our website 17 years ago. We have a new business stream from online presences we are seeing in full motion now. Testimonial By Dr. Bradley Wilkinson

CUSTOMERS	TESTIMONIALS
Dr. Ruth Bailey DDS Ruth E. Bailey D.D.S.	I've spent a lot of money over the years trying to boost my online ranking. BirdEye has been the single most effective thing I have implemented. It is so easy to use for us and our patients! Testimonial By Dr. Ruth Bailey
Cindy Johnson Marketing Manager Bass & Hall Dental Implant and Periodontal Partners LLP	So Easy and Great! Has increased our number of reviews by 98% and love the positive feedback! Love the regular emails after each review is submitted! Testimonial By Cindy Johnson
Dr. Bradley Wilkinson DDS Wilkinson Bradley W DDS	This is the easiest method of building strength online and gaining new business. The cost is unreal for the result. The single best move since we created our website 17 years ago. We have a new business stream from online presences we are seeing in full motion now. Testimonial By Dr. Bradley Wilkinson

Case Studies

Restaurants

CASE STUDY Black Bear Diner

Birdeye helped Black Bear Diner manage guest feedback across 160+ locations. The challenge was handling a surge in customer reviews as the diner expanded. Birdeye’s AI-powered tools, including Review...s AI and Insights AI, allowed managers to monitor, analyze, and respond to feedback quickly. Automated alerts and dashboards made it easy to resolve issues and track trends. As a result, Black Bear Diner maintained high guest satisfaction while growing rapidly.

Restaurants

CASE STUDY Fireman Hospitality Group

Fireman Hospitality Group used Birdeye to improve guest experiences at their 13 restaurant locations. They faced challenges managing online reviews across multiple sites. Birdeye automated their revi...ew collection and response process. Integration with Toast POS helped them generate over 8,900 new reviews. This boosted their online reputation and increased customer engagement. Birdeye's reporting tools gave managers daily insights to improve service.

Marketing and Advertising

CASE STUDY CF Search Marketing

CF Search Marketing used Birdeye to improve the online reputation of car dealerships. They faced a challenge where internal service ratings were high, but public reviews were low. By integrating Bird...eye with their Dealer Management Systems, they automated review requests to customers. This made it easy for customers to leave feedback after their visits. As a result, more positive reviews appeared online, helping dealerships show their true customer satisfaction.

Automotive

CASE STUDY Coleman Taylor Transmissions

Birdeye Listings helped Coleman Taylor Transmissions fix inconsistent business listings online. The company used Birdeye’s dashboard to manage 14 locations and over 588 listings. This made it easy to... update information and improve accuracy across sites like Google, Facebook, and Bing. Since using Birdeye, they saw 475,700 Google profile impressions, 16,200 website visits, 31,400 direction requests, and 80,300 call clicks. Birdeye improved their SEO and online presence.

Financial Services

CASE STUDY Firstmark Credit Union

Birdeye helped Firstmark Credit Union improve their online presence and review ratings. The credit union used Birdeye's Reviews, Listings, and Google Seller Ratings products. Their average review sco...re increased from 3.6 to 4.6 stars. The number of reviews grew from 1,200 to 2,700. This boosted their SEO and made it easier for customers to find them. The partnership helped Firstmark Credit Union qualify quickly for Google Seller Ratings and support their growth goals.

CASE STUDY Mecca Property Management

Birdeye Surveys helped Mecca Property Management automate resident feedback collection. Before, Mecca used manual surveys that took a lot of time and missed important feedback. With Birdeye, surveys ...are sent automatically after move-ins, work orders, and renewals. This saves time and gives Mecca real-time insights into resident satisfaction. Custom surveys help Mecca improve services and keep residents happy.

Meet the Birdeye Platform

Frequently Asked Questions(FAQ)

for BirdEye

What is BirdEye?

BirdEye is a customer experience platform designed for both Small Business and Enterprise to help enhance business, increase revenue and improve operations at scale. It helps the sales, marketing and the customer experience teams to create brand awareness on web, dominate search results, attract more reviews and track real-time review from the customers.

The tool offers a variety of ways to interact with the customers including webchats, messenger and social media platforms. The primary features of the software include Listings, Review management, review monitoring, surveys, Ticketing, Benchmarking and insights reporting.

Social media engagement allows businesses to resolve issues, track all the brand mentions, generate awareness for the brand and get new followers on sites like Twitter and Facebook.

What is BirdEye used for?

BirdEye is a Reviews and Reputation Software mainly used by its customers to Acquire Customers and Improve Digital And Social Presence by Rating And Review Management, Customer Feedback Management and Engagement Management .

What are the top features of BirdEye?

Feedback surveys, Dashboard and Ticketing are some of the top features of BirdEye.

Who uses BirdEye?

BirdEye is used by Hospital & Health Care, Consumer Services and Medical Practice among other industries.

What are BirdEye alternatives?

Okendo, NiceJob, Broadly and Grade.Us Review Management are popular alternatives for BirdEye.

Where is BirdEye located?

BirdEye is headquartered at 250 Cambridge Ave Suite 103 Palo Alto, CA 94306.

Peers used BirdEye for rating and review management and customer feedback management

BirdEye Competitors

More BirdEye Alternatives...

BirdEye Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	3.79/5 ★ Read Reviews (12)
Analytics	4.58/5 ★ Read Reviews (191)
Custom Reports	3.88/5 ★ Read Reviews (821)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	3.79/5 ★ Read Reviews (12)
Analytics	4.58/5 ★ Read Reviews (191)
Custom Reports	3.88/5 ★ Read Reviews (821)

BirdEye Integrations

BirdEye integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

3.91/5 ★

Read Reviews (407)

Data Import

3.79/5 ★

Read Reviews (411)

Few API Integrations for BirdEye

Jobber

4.57 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Magentrix PRM

4.59 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Viralsweep Instant Win

4.0 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

CallRail

4.62 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Sendlane

4.13 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

for BirdEye

Overall Risk Meter

Low Medium High

Top Failure Risks for BirdEye

Birdeye, Inc. News

Product 19/05/2025

Birdeye Launches Brand AI and Industry AI

Birdeye has launched two new AI-powered products, Insights AI and Competitors AI, aimed at helping local brands gain actionable insights and outperform competitors. Insights AI delivers generative AI recommendations to improve customer sentiment, reputation, and online visibility using the Birdeye Score. Competitors AI enables brands to benchmark performance against rivals and identify growth opportunities.

Product 09/09/2024

Birdeye Unveils Insights AI and Competitors AI at View 2024

Birdeye unveils Insights AI and Competitors AI at View 2024.

09/09/2024

Birdeye Unveils Insights AI and Competitors AI at View 2024

Birdeye introduces Insights AI and Competitors AI at View 2024.

Product 09/09/2024

Birdeye Unveils Insights AI and Competitors AI at View 2024 - PR Newswire

Birdeye introduces Insights AI and Competitors AI at the View 2024 event.

Birdeye, Inc. Profile

Company Name

Birdeye, Inc.

Company Website

https://birdeye.com/

Year Founded

2012

HQ Location

250 Cambridge Ave Suite 103 Palo Alto, CA 94306

Employees

251-500

Social

Financials

SERIES C

BirdEye: Use-Cases, Insights and Reviews | 2025 Cuspera

BirdEye: Online Review Management | Customer Review Software

Failure Risk for BirdEye ?

BirdEye Overview

Use Cases

Business Priorities

BirdEye Use-Cases and Business Priorities: Customer Satisfaction Data

Popular Business Setting

Top Industries

Popular in

Comprehensive Insights on BirdEye Use Cases

How can BirdEye optimize your Rating And Review Management Workflow?

How can BirdEye enhance your Customer Feedback Management process?

What Are the key features of BirdEye for Engagement Management?

What solutions does BirdEye provide for Reputation Management?

Why is BirdEye the best choice for Communication Management?

56+ more Business Use Cases

Customer Testimonials

Case Studies

CASE STUDY Black Bear Diner

CASE STUDY Fireman Hospitality Group

CASE STUDY CF Search Marketing

CASE STUDY Coleman Taylor Transmissions

CASE STUDY Firstmark Credit Union

CASE STUDY Mecca Property Management

Video

Meet the Birdeye Platform

Frequently Asked Questions(FAQ)

What is BirdEye?

What is BirdEye used for?

What are the top features of BirdEye?

Who uses BirdEye?

What are BirdEye alternatives?

Where is BirdEye located?

Peers used BirdEye for rating and review management and customer feedback management

BirdEye Competitors

BirdEye Features

BirdEye Integrations

WooCommerce

Builder Prime

ConnectWise Manage

TicketSpice

Yardi RENTCafe

Jobber

Magentrix PRM

Viralsweep Instant Win

CallRail

Sendlane

Software Failure Risk Guidance

Birdeye, Inc. News

Birdeye Launches Brand AI and Industry AI

Birdeye Unveils Insights AI and Competitors AI at View 2024

Birdeye Unveils Insights AI and Competitors AI at View 2024

Birdeye Unveils Insights AI and Competitors AI at View 2024 - PR Newswire

Birdeye, Inc. Profile

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