BirdEye Overview
BirdEye is a customer experience platform designed for both Small Business and Enterprise to help enhance business, increase revenue and improve operations at scale. It helps the sales, marketing and the customer experience teams to create brand awareness on web, dominate search results, attract more reviews and track real-time review from the customers.
The tool offers a variety of ways to interact with the customers including webchats, messenger and social media platforms. The primary features of the software include Listings, Review management, review monitoring, surveys, Ticketing, Benchmarking and insights reporting.
Social media engagement allows businesses to resolve issues, track all the brand mentions, generate awareness for the brand and get new followers on sites like Twitter and Facebook.
Cuspera Reviews
22 buyers and buying teams have used Cuspera to assess how well BirdEye solved their Reviews and Reputation needs. Cuspera uses 6752 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Reviews and Reputation needs.
Business Priorities
Acquire Customers and Improve Digital And Social Presence are the most popular business priorities peers achieved using BirdEye.
Use Cases
Peers recommend Rating And Review Management , Customer Feedback Management , Engagement Management , as the business use cases that they have been most satisfied while using BirdEye.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Rating And Review Management |
4.79/5 ★ |
"...I have had the most success in having a client rate my services on the day my legal services have concluded...." Peer review by David Buckley, Attorney, Buckley Law Offices PC |
| Customer Feedback Management |
4.95/5 ★ |
"...Our stores rely on Birdeye heavily to gauge customer satisfaction and quickly respond to any tickets that require followup...." Peer review by Darryl T, Director of Technology |
| measuring net promoter score |
4.75/5 ★ |
"...They were able to measure and compare review volume, ratings, and Net Promoter Score (NPS) over time and by location to pinpoint emerging issues and keep customer sentiment high organization-wide. ..." Case Study Gerry Wood Auto Group |
| measuring customer satisfaction |
4.92/5 ★ |
"...Our stores rely on Birdeye heavily to gauge customer satisfaction and quickly respond to any tickets that require followup...." Peer review by Darryl T, Director of Technology |
| Engagement Management with Social Media |
4.92/5 ★ |
"...They then followed up with another call to do a follow up call...." Peer review by Kevin M |
| engaging and following up |
4.90/5 ★ |
"...Recruiters would have to follow up by going back in their emails, finding the review requests, and once again sending them out to customers...." Case Study Cornerstone Staffing |
| engaging with scheduling & cadence |
3.34/5 ★ |
"...Their current review cadence keeps them informed about their client experience across all of their properties, and helps them turn previous issues into opportunities for client delight. ..." Case Study Pangea Properties |
| PEER EXPERIENCES | |
|---|---|
| Rating And Review Management |
4.79/5 ★ |
"...I have had the most success in having a client rate my services on the day my legal services have concluded...." Peer review by David Buckley, Attorney, Buckley Law Offices PC |
|
| Customer Feedback Management |
4.95/5 ★ |
"...Our stores rely on Birdeye heavily to gauge customer satisfaction and quickly respond to any tickets that require followup...." Peer review by Darryl T, Director of Technology |
|
| measuring net promoter score |
4.95/5 ★ |
| measuring customer satisfaction |
4.95/5 ★ |
| Engagement Management with Social Media |
4.92/5 ★ |
"...They then followed up with another call to do a follow up call...." Peer review by Kevin M |
|
| engaging and following up |
4.92/5 ★ |
| engaging with scheduling & cadence |
4.92/5 ★ |
56+ more Business Use Cases
Our AI advisor, Wyz, harnessed 6752 insights from peers and experts to help you assess how these BirdEye use cases fit your Reviews and Reputation needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
It is sweet and to the point! It works! Very functional layout, easy to navigate and understand, and almost instantly started providing our company with results. Testimonial By Nic Seibert |
|
BirdEye is a game changer!! We had been in business for about 15 years when we started using BirdEye. We had hard copies of reviews but mainly had a few select people hitting review sites to complain. Our reputation was not accurately reflected online. When we started using BirdEye we immediately s...tarted see all of our positive reviews being posted online. We could also have the opportunity to fix problems with unhappy customers before they became a problem. I couldn't be happier with this product! So Easy to Use! Immediate Results! Quality Control at its finest! |
|
So Easy and Great! Has increased our number of reviews by 98% and love the positive feedback! Love the regular emails after each review is submitted! Testimonial By Cindy Johnson |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Nic Seibert Marketing & Guest Relations Director Mountain Laurel Cabin Rentals |
It is sweet and to the point! It works! Very functional layout, easy to navigate and understand, and almost instantly started providing our company with results. Testimonial By Nic Seibert |
|
Heidi Morrison Operations Manager Structured Foundation Repairs Inc |
BirdEye is a game changer!! We had been in business for about 15 years when we started using BirdEye. We had hard copies of reviews but mainly had a few select people hitting review sites to complain. Our reputation was not accurately reflected online. When we started using BirdEye we immediately s...tarted see all of our positive reviews being posted online. We could also have the opportunity to fix problems with unhappy customers before they became a problem. I couldn't be happier with this product! So Easy to Use! Immediate Results! Quality Control at its finest! |
|
Cindy Johnson Marketing Manager Bass & Hall Dental Implant and Periodontal Partners LLP |
So Easy and Great! Has increased our number of reviews by 98% and love the positive feedback! Love the regular emails after each review is submitted! Testimonial By Cindy Johnson |
Frequently Asked Questions(FAQ)
for BirdEye
What is BirdEye?
What is BirdEye used for?
What are the top features of BirdEye?
Who uses BirdEye?
What are BirdEye alternatives?
Where is BirdEye located?
Popular Business Setting
for BirdEye
Top Industries
- Hospital & Health Care
- Consumer Services
- Medical Practice
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used BirdEye to Acquire customers and Improve digital and social presence
BirdEye Alternatives
Peer and Expert Opinion on Features
for BirdEye
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Feedback surveys | Read Reviews (295) |
| Dashboard | Read Reviews (226) |
| Ticketing | Read Reviews (96) |
| Personalization | Read Reviews (94) |
| SEO | Read Reviews (90) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Feedback surveys | Read Reviews (295) |
| Dashboard | Read Reviews (226) |
| Ticketing | Read Reviews (96) |
| Personalization | Read Reviews (94) |
| SEO | Read Reviews (90) |
IT and Other Capabilities
for BirdEye
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (407) |
| Data Import | Read Reviews (411) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (407) |
| Data Import | Read Reviews (411) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (90) |
| Email Support | Read Reviews (88) |
| Phone Support | Read Reviews (93) |
| 24/7 Support | Read Reviews (1047) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (90) |
| Email Support | Read Reviews (88) |
| Phone Support | Read Reviews (93) |
| 24/7 Support | Read Reviews (1047) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (12) |
| Analytics | Read Reviews (191) |
| Custom Reports | Read Reviews (821) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (12) |
| Analytics | Read Reviews (191) |
| Custom Reports | Read Reviews (821) |
Software Failure Risk Guidance
?for BirdEye
Overall Risk Meter
Top Failure Risks for BirdEye
Vendor Profile Details
HQ Location
250 Cambridge Ave Suite 103 Palo Alto, CA 94306
Employees
251-500
Social
Financials
Series B
Get a personalised risk report for BirdEye
See Sample Risk ReportTell us more about yourself so that we can personalise incidents for your location, industry etc.
Connect to vendor request
BirdEye may get in touch with you regarding your request.
Request Custom Quote
Birdeye will get in touch with you regarding your request.