BirdEye Overview

BirdEye is a customer experience platform designed for both Small Business and Enterprise to help enhance business, increase revenue and improve operations at scale. It helps the sales, marketing and the customer experience teams to create brand awareness on web, dominate search results, attract more reviews and track real-time review from the customers.

The tool offers a variety of ways to interact with the customers including webchats, messenger and social media platforms. The primary features of the software include Listings, Review management, review monitoring, surveys, Ticketing, Benchmarking and insights reporting.

Social media engagement allows businesses to resolve issues, track all the brand mentions, generate awareness for the brand and get new followers on sites like Twitter and Facebook.

Cuspera Reviews

22 buyers and buying teams have used Cuspera to assess how well BirdEye solved their Reviews and Reputation needs. Cuspera uses 6752 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Reviews and Reputation needs.

Business Priorities

Acquire Customers and Improve Digital And Social Presence are the most popular business priorities peers achieved using BirdEye.

Other priorities:

  • Enhance Customer Relationships
  • Increase Sales & Revenue
  • Build Brand Awareness
  • Scale Best Practices
  • Establish Thought Leadership
  • Improve ROI
  • Improve Efficiency
  • Improve Internal Communications
  • Grow Market Share
  • Enter New Markets Internationally Or Locally
  • Improve Brand Engagement
  • Improve Consistency
  • Launch New Products
  • Increase Customer Life Time Value
  • Improve Visibility
See all business priorities See less business priorities

Use Cases

Peers recommend Rating And Review Management , Customer Feedback Management , Engagement Management , as the business use cases that they have been most satisfied while using BirdEye.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Rating And Review Management

4.79/5

Read Reviews (760)

"...I have had the most success in having a client rate my services on the day my legal services have concluded...."
Customer Feedback Management

4.95/5

Read Reviews (283)

"...Our stores rely on Birdeye heavily to gauge customer satisfaction and quickly respond to any tickets that require followup...."
measuring net promoter score

4.75/5

Read Reviews (41)

"...They were able to measure and compare review volume, ratings, and Net Promoter Score (NPS) over time and by location to pinpoint emerging issues and keep customer sentiment high organization-wide. ..."
measuring customer satisfaction

4.92/5

Read Reviews (33)

"...Our stores rely on Birdeye heavily to gauge customer satisfaction and quickly respond to any tickets that require followup...."
Engagement Management with Social Media

4.92/5

Read Reviews (237)

"...They then followed up with another call to do a follow up call...."
engaging and following up

4.90/5

Read Reviews (169)

"...Recruiters would have to follow up by going back in their emails, finding the review requests, and once again sending them out to customers...."
engaging with scheduling & cadence

3.34/5

Read Reviews (1)

"...Their current review cadence keeps them informed about their client experience across all of their properties, and helps them turn previous issues into opportunities for client delight. ..."
PEER EXPERIENCES
Rating And Review Management

4.79/5

Read Reviews (760)

"...I have had the most success in having a client rate my services on the day my legal services have concluded...." Peer review by David Buckley, Attorney, Buckley Law Offices PC
Customer Feedback Management

4.95/5

Read Reviews (283)

"...Our stores rely on Birdeye heavily to gauge customer satisfaction and quickly respond to any tickets that require followup...." Peer review by Darryl T, Director of Technology
measuring net promoter score

4.95/5

Read Reviews (41)

measuring customer satisfaction

4.95/5

Read Reviews (33)

Engagement Management with Social Media

4.92/5

Read Reviews (237)

"...They then followed up with another call to do a follow up call...." Peer review by Kevin M
engaging and following up

4.92/5

Read Reviews (169)

engaging with scheduling & cadence

4.92/5

Read Reviews (1)

56+ more Business Use Cases

Our AI advisor, Wyz, harnessed 6752 insights from peers and experts to help you assess how these BirdEye use cases fit your Reviews and Reputation needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Nic Seibert

Marketing & Guest Relations Director

Mountain Laurel Cabin Rentals

It is sweet and to the point! It works! Very functional layout, easy to navigate and understand, and almost instantly started providing our company with results. Testimonial By Nic Seibert

Heidi Morrison

Operations Manager

Structured Foundation Repairs Inc

BirdEye is a game changer!! We had been in business for about 15 years when we started using BirdEye. We had hard copies of reviews but mainly had a few select people hitting review sites to complain. Our reputation was not accurately reflected online. When we started using BirdEye we immediately s...tarted see all of our positive reviews being posted online. We could also have the opportunity to fix problems with unhappy customers before they became a problem. I couldn't be happier with this product! So Easy to Use! Immediate Results! Quality Control at its finest!

Testimonial By Heidi Morrison

Cindy Johnson

Marketing Manager

Bass & Hall Dental Implant and Periodontal Partners LLP

So Easy and Great! Has increased our number of reviews by 98% and love the positive feedback! Love the regular emails after each review is submitted! Testimonial By Cindy Johnson
CUSTOMERS TESTIMONIALS

Nic Seibert

Marketing & Guest Relations Director

Mountain Laurel Cabin Rentals

It is sweet and to the point! It works! Very functional layout, easy to navigate and understand, and almost instantly started providing our company with results. Testimonial By Nic Seibert

Heidi Morrison

Operations Manager

Structured Foundation Repairs Inc

BirdEye is a game changer!! We had been in business for about 15 years when we started using BirdEye. We had hard copies of reviews but mainly had a few select people hitting review sites to complain. Our reputation was not accurately reflected online. When we started using BirdEye we immediately s...tarted see all of our positive reviews being posted online. We could also have the opportunity to fix problems with unhappy customers before they became a problem. I couldn't be happier with this product! So Easy to Use! Immediate Results! Quality Control at its finest!

Testimonial By Heidi Morrison

Cindy Johnson

Marketing Manager

Bass & Hall Dental Implant and Periodontal Partners LLP

So Easy and Great! Has increased our number of reviews by 98% and love the positive feedback! Love the regular emails after each review is submitted! Testimonial By Cindy Johnson

Case Studies

COMPANY CASE STUDIES
Case Study Bekins Moving

Text messaging helped Bekins Moving Solutions improve online reputation

Read More
Case Study American Pacific Mortgage

Turning 1,000 loan officers into a single brand voice

Read More
Case Study Cunningham Restaurant Group

Cunningham Restaurant group supercharges SEO and guest experiences

Read More

Frequently Asked Questions(FAQ)

for BirdEye

What is BirdEye?

BirdEye is a customer experience platform designed for both Small Business and Enterprise to help enhance business, increase revenue and improve operations at scale. It helps the sales, marketing and the customer experience teams to create brand awareness on web, dominate search results, attract more reviews and track real-time review from the customers.

What is BirdEye used for?

BirdEye is a Reviews and Reputation Software mainly used by its customers to Acquire Customers and Improve Digital And Social Presence by Rating And Review Management, Customer Feedback Management and Engagement Management .

What are the top features of BirdEye?

Feedback surveys, Dashboard and Ticketing are some of the top features of BirdEye.

Who uses BirdEye?

BirdEye is used by Hospital & Health Care, Consumer Services and Medical Practice among other industries.

What are BirdEye alternatives?

Podium, ReviewTrackers, Reputation.Com and GatherUp are popular alternatives for BirdEye.

Where is BirdEye located?

BirdEye is headquartered at 250 Cambridge Ave Suite 103 Palo Alto, CA 94306.

Popular Business Setting

for BirdEye

Top Industries

  • Hospital & Health Care
  • Consumer Services
  • Medical Practice

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used BirdEye to Acquire customers and Improve digital and social presence

Peer and Expert Opinion on Features

for BirdEye

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Feedback surveys

4.62/5

Read Reviews (295)
Dashboard

4.16/5

Read Reviews (226)
Ticketing

4.65/5

Read Reviews (96)
Personalization

3.77/5

Read Reviews (94)
SEO

4.67/5

Read Reviews (90)
FEATURES RATINGS AND REVIEWS
Feedback surveys

4.62/5

Read Reviews (295)
Dashboard

4.16/5

Read Reviews (226)
Ticketing

4.65/5

Read Reviews (96)
Personalization

3.77/5

Read Reviews (94)
SEO

4.67/5

Read Reviews (90)

IT and Other Capabilities

for BirdEye

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.91/5

Read Reviews (407)
Data Import

3.79/5

Read Reviews (411)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.91/5

Read Reviews (407)
Data Import

3.79/5

Read Reviews (411)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.56/5

Read Reviews (90)
Email Support

4.38/5

Read Reviews (88)
Phone Support

4.31/5

Read Reviews (93)
24/7 Support

4.12/5

Read Reviews (1047)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.56/5

Read Reviews (90)
Email Support

4.38/5

Read Reviews (88)
Phone Support

4.31/5

Read Reviews (93)
24/7 Support

4.12/5

Read Reviews (1047)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.79/5

Read Reviews (12)
Analytics

4.58/5

Read Reviews (191)
Custom Reports

3.88/5

Read Reviews (821)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.79/5

Read Reviews (12)
Analytics

4.58/5

Read Reviews (191)
Custom Reports

3.88/5

Read Reviews (821)

Software Failure Risk Guidance

?

for BirdEye

Overall Risk Meter

Low Medium High

Top Failure Risks for BirdEye

Vendor Profile Details

Company Name

Birdeye

Company Website

https://birdeye.com/

Year Founded

2012

HQ Location

250 Cambridge Ave Suite 103 Palo Alto, CA 94306

Employees

251-500

Social

Financials

Series B