Nutshell CRM Overview

Nutshell is a versatile growth software that integrates CRM, email marketing, and contact management, tailored for sales teams aiming to increase deal closures. It consolidates essential sales and marketing tools into a single platform, streamlining operations and enhancing team efficiency. Sales teams benefit from features like AI email reply starters, which expedite communication, and single sign-on (SSO) for secure, convenient access. Nutshell's ability to import products seamlessly into the CRM setup further simplifies the user experience. This all-in-one solution is ideal for businesses looking to unify their sales and marketing efforts, ensuring a cohesive strategy that drives growth.

Use Cases

Customers recommend Contact List Management, Engagement Management, Communication Management, as the business use cases that they have been most satisfied with while using Nutshell CRM.

Other use cases:

  • Lead Tracking
  • Call Recording
  • Lead Management
  • Generation Of New Leads
  • Workflow Management
  • Collaboration
  • Pipeline Management
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Nutshell CRM.

Other priorities:

  • Increase Sales & Revenue
  • Improve ROI
  • Improve Internal Communications
  • Scale Best Practices
  • Build Brand Awareness
  • Improve Digital And Social Presence
  • Improve Brand Engagement
  • Establish Thought Leadership
  • Increase Customer Life Time Value
  • Enter New Markets Internationally Or Locally
  • Improve Stakeholder Relations
  • Launch New Products
See all business priorities See less business priorities

Nutshell CRM Use-Cases and Business Priorities: Customer Satisfaction Data

Nutshell CRM works with different mediums / channels such as Phone Calls. and E-Mail.

Nutshell CRM's features include Personalization, Recording, Dashboard, etc. and Nutshell CRM support capabilities include AI Powered, 24/7 Support, Email Support, etc. also Nutshell CRM analytics capabilities include Analytics, and Custom Reports.

Reviews

"We distill the large volume of news in the space down to a manageable set of content that very busy people can consume, We provide them with a one-stop destination where they can rapidly get the precise news they need to know for that day." - Bennett Moe

Nutshell CRM, Salesflare, Horizon, Teramind, Copper, etc., all belong to a category of solutions that help Social CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Nutshell CRM offers an all-in-one growth software including CRM, email marketing, and contact management. Sales teams are helped to close more deals efficiently.

Popular Business Setting

for Nutshell CRM

Top Industries

  • Marketing and Advertising
  • Information Technology and Services
  • Computer & Network Security

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Nutshell CRM is popular in Marketing And Advertising, Information Technology And Services, and Computer & Network Security and is widely used by Small Business, Mid Market, and Enterprise.

Nutshell CRM Customer wins, Customer success stories, Case studies

How does Nutshell CRM address your Contact List Management Challenges?

How does Nutshell CRM address your Engagement Management Challenges?

What solutions does Nutshell CRM provide for Communication Management?

How does Nutshell CRM facilitate Lead Tracking?

What makes Nutshell CRM ideal for Call Recording?

11 buyers and buying teams have used Cuspera to assess how well Nutshell CRM solved their Social CRM needs. Cuspera uses 5730 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social CRM needs.

CUSTOMERS TESTIMONIALS
Nutshell CRM testimonial

Bennett Moe

Director of Business Development and Contributing Editor

The CyberWire

We distill the large volume of news in the space down to a manageable set of content that very busy people can consume, We provide them with a one-stop destination where they can rapidly get the precise news they need to know for that day. Testimonial By Bennett Moe
Nutshell CRM testimonial

Eric Cromie

Publishing Associate

McSweeney’s

Now, our end goal is to track our vendors, our authors, our subscribers, our email newsletter lists, and our donors, and having it all easily searchable in one place where we can quickly look back and see, ‘Oh, we last contacted this person in January.’ We eventually hope to track everything in thi...s tool.

Testimonial By Eric Cromie
Nutshell CRM testimonial

Jay Love

Founder & CEO

Bloomerang

We don’t have large budgets for technology or training, so finding a CRM that was intuitive and simple for anyone to learn on their own was vital for us. Testimonial By Jay Love
CUSTOMERS TESTIMONIALS
Nutshell CRM testimonial

Bennett Moe

Director of Business Development and Contributing Editor

The CyberWire

We distill the large volume of news in the space down to a manageable set of content that very busy people can consume, We provide them with a one-stop destination where they can rapidly get the precise news they need to know for that day. Testimonial By Bennett Moe
Nutshell CRM testimonial

Eric Cromie

Publishing Associate

McSweeney’s

Now, our end goal is to track our vendors, our authors, our subscribers, our email newsletter lists, and our donors, and having it all easily searchable in one place where we can quickly look back and see, ‘Oh, we last contacted this person in January.’ We eventually hope to track everything in thi...s tool.

Testimonial By Eric Cromie
Nutshell CRM testimonial

Jay Love

Founder & CEO

Bloomerang

We don’t have large budgets for technology or training, so finding a CRM that was intuitive and simple for anyone to learn on their own was vital for us. Testimonial By Jay Love

Nutshell - Computer Software

Nutshell used its own CRM to improve customer retention. The team saw that over half of new customers left after 12 months. They created a new Customer Success pipeline focused on proactive onboardin...g and listening to customer needs. The new process included personalized outreach, planning, and training. This approach helped reduce churn and increased long-term customer value.

Wayne McFarland - Publishing

Nutshell helped Wayne McFarland, an independent author, manage outreach to over 1,200 bookstores. He used Nutshell to upload contacts, tag and track calls, and send personalized emails. The CRM's fea...tures made it easy to organize and follow up with stores. Support from Nutshell was helpful when needed. As a result, Wayne saw a big increase in bookstore sales, all for just $38 over two months.

Genoskin - Pharmaceuticals

Nutshell CRM helped Genoskin replace Excel and Teamleader for sales tracking. The team found Nutshell easy to use and quick to adopt. The CEO and European sales team fully embraced the tool. Support ...from Nutshell was responsive and creative, helping with the transition. Genoskin's revenue roughly doubled in the last year after implementing Nutshell. The company is now expanding to new markets.

Superfine! Art Fair - Events Services

Nutshell helped Superfine! Art Fair manage two sales pipelines: artists seeking booth space and ticket-buyers. The team switched from Salesforce to Nutshell for a simpler, more intuitive CRM. With Nu...tshell, they track artist communications, automate follow-ups, and analyze lead sources. Sales became more consistent, with bad weeks now matching previous good weeks at $12,000 and good weeks reaching $40,000. Superfine! expanded to three new cities and is on track to double revenue from last year.

Bloomerang - Computer Software

Nutshell CRM helped Bloomerang organize its sales process and support rapid growth. Bloomerang needed a simple, intuitive CRM that worked well with Google Mail. Nutshell’s integrations and custom rep...orts made it easy for the team to manage leads and sales. Since switching to Nutshell, Bloomerang has averaged about 100% revenue growth per year. The CRM also helped Bloomerang’s customers increase donor retention rates.

Brother's Leather Supply - Retail

Nutshell helped Brother's Leather Supply manage rapid business growth. The company struggled with spreadsheets as online orders and wholesale inquiries increased. Nutshell's CRM made it easy for the ...team to track customer interactions and train new staff. By 2016, Brother's Leather Supply became a six-figure business with 40% month-over-month growth. They now sell in over 25 stores, online, and at their own retail location.

Enterprise CRM for Growing Businesses | Nutshell Enterprise

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Frequently Asked Questions(FAQ)

for Nutshell CRM

What is Nutshell CRM?

Nutshell CRM is customer relationship management and sales automation tool designed for marketing professionals to help identify the right sales model which facilitates customer relationship building and boosting sales performance.

The primary features of the tool includes sales automation, reporting & performance tracking, team collaboration, pipeline management and contact management.

Nutshell offers integration with tool like with G Suite, Microsoft Office email and calendars. It helps design and execute sales processes. The platform allows to specify the actions and follow-ups through final negotiations, and accurately measures the impact of efforts.

What is Nutshell CRM used for?

Nutshell CRM is a Social CRM Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Contact List Management, Engagement Management and Communication Management .

What are the top features of Nutshell CRM?

Personalization, Recording and Dashboard are some of the top features of Nutshell CRM.

Who uses Nutshell CRM?

Nutshell CRM is used by Marketing And Advertising, Information Technology And Services and Computer & Network Security among other industries.

What are Nutshell CRM alternatives?

Salesflare, Horizon, Teramind and Copper are popular alternatives for Nutshell CRM.

Where is Nutshell CRM located?

Nutshell CRM is headquartered at Ann Arbor, Michigan.
lightning

Peers used Nutshell CRM for contact list management and engagement management

Nutshell CRM Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.30/5 ★

Read Reviews (13)
Analytics

4.34/5 ★

Read Reviews (105)
Custom Reports

3.33/5 ★

Read Reviews (823)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.30/5 ★

Read Reviews (13)
Analytics

4.34/5 ★

Read Reviews (105)
Custom Reports

3.33/5 ★

Read Reviews (823)

Software Failure Risk Guidance

?

for Nutshell CRM

Overall Risk Meter

Low Medium High

Top Failure Risks for Nutshell CRM

Nutshell News

Product

Nutshell Now Integrates With More Phone Providers, Enhancing Conversation Management

Nutshell CRM has introduced new phone integrations with providers like RingCentral, Dialpad, Aircall, CallRail, and Kixie. These integrations enable one-click calling and automatic call logging, enhancing conversation management by ensuring CRM records are accurate and up-to-date. This update reduces administrative tasks and helps sales teams focus on closing deals.

Product

Connect AI Platforms Like ChatGPT & Claude to Nutshell in Minutes for AI-driven Insights

Nutshell CRM has launched an MCP server integration that connects AI tools like ChatGPT and Claude to its platform, enabling users to gain AI-driven insights from their CRM data. This integration allows for easy setup and management, providing actionable insights through plain-language queries to enhance sales and marketing processes.

Product

View Recent & Upcoming Product Updates | Nutshell

Nutshell CRM has announced its Summer 2025 product roadmap, featuring new tools like a task report, product importer/exporter, and more marketing automation capabilities. Recent updates include Microsoft Teams AI integration and AI chatbot features. These enhancements aim to improve CRM functionalities and user experience.

Product

Organize, Analyze, and Sell Faster With Product Categories in Nutshell

Nutshell has introduced product categories to its CRM platform, enhancing catalog organization and sales efficiency. This update allows users to group products into searchable categories, providing quick access and context for sales reps. The feature includes category-level reporting to identify trends and optimize sales strategies. Available to all Nutshell customers, it aims to streamline product selection and improve sales performance.

Nutshell Profile

Company Name

Nutshell

Company Website

https://www.nutshell.com/

Year Founded

2010

HQ Location

Ann Arbor, Michigan

Employees

11-50

Social

Financials

SERIES A