Nutshell CRM Overview

Nutshell is a versatile growth software that integrates CRM, email marketing, and contact management, tailored for sales teams aiming to increase deal closures. It consolidates essential sales and marketing tools into a single platform, streamlining operations and enhancing team efficiency. Sales teams benefit from features like AI email reply starters, which expedite communication, and single sign-on (SSO) for secure, convenient access. Nutshell's ability to import products seamlessly into the CRM setup further simplifies the user experience. This all-in-one solution is ideal for businesses looking to unify their sales and marketing efforts, ensuring a cohesive strategy that drives growth.

Use Cases

Customers recommend Contact List Management, Engagement Management, Communication Management, as the business use cases that they have been most satisfied with while using Nutshell CRM.

Other use cases:

  • Lead Tracking
  • Call Recording
  • Lead Management
  • Generation Of New Leads
  • Workflow Management
  • Collaboration
  • Pipeline Management
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Nutshell CRM.

Other priorities:

  • Increase Sales & Revenue
  • Improve ROI
  • Improve Internal Communications
  • Scale Best Practices
  • Build Brand Awareness
  • Improve Digital And Social Presence
  • Improve Brand Engagement
  • Establish Thought Leadership
  • Increase Customer Life Time Value
  • Enter New Markets Internationally Or Locally
  • Improve Stakeholder Relations
  • Launch New Products
See all business priorities See less business priorities

Nutshell CRM Use-Cases and Business Priorities: Customer Satisfaction Data

Nutshell CRM works with different mediums / channels such as Phone Calls. and E-Mail.

Nutshell CRM's features include Personalization, Recording, Dashboard, etc. and Nutshell CRM support capabilities include AI Powered, 24/7 Support, Email Support, etc. also Nutshell CRM analytics capabilities include Analytics, and Custom Reports.

Reviews

"On a qualitative level, our fairs are more fun than traditional fairs, There are night-time parties, live music, artist Q&As, and other features that augment the experience for the fairgoer. Everything we add to the events is designed to get people ...interested and excited to collect art." - James Miille

Peer review evidence (same sources as the product rating summary)

"...Ensuring I maintain the right cadence of contact with my customers and keeping a comprehensive record of my interactions with them...." Peer review by Will D
"...An easy way t follow-up all our sales Interface is intuitive and let you find anything very fast, the possibility of record audios it's great!..." Peer review by Rubens Piccirillo, Computer Software
"...Plus, our one-click integrations with and MailChimp help you send the right message to your prospects at the right time, without having to spend all day updating lists. ..." CRM Sales Lead Automation

Nutshell CRM, Salesflare, Horizon, Teramind, Copper, etc., all belong to a category of solutions that help Social CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Nutshell CRM offers an all-in-one growth software including CRM, email marketing, and contact management. Sales teams are helped to close more deals efficiently.

Popular Business Setting

for Nutshell CRM

Top Industries

  • Marketing and Advertising
  • Information Technology and Services
  • Computer & Network Security

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Nutshell CRM is popular in Marketing And Advertising, Information Technology And Services, and Computer & Network Security and is widely used by Small Business, Mid Market, and Enterprise.

Nutshell CRM Customer wins, Customer success stories, Case studies

Why is Nutshell CRM the best choice for Contact List Management?

What benefits does Nutshell CRM offer for Engagement Management?

How does Nutshell CRM address your Communication Management Challenges?

How can Nutshell CRM enhance your Lead Tracking process?

How does Nutshell CRM facilitate Call Recording?

11 buyers and buying teams have used Cuspera to assess how well Nutshell CRM solved their Social CRM needs. Cuspera uses 5730 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social CRM needs.

CUSTOMERS TESTIMONIALS
Nutshell CRM testimonial

James Miille

co-founded

Superfine! Art Fair

On a qualitative level, our fairs are more fun than traditional fairs, There are night-time parties, live music, artist Q&As, and other features that augment the experience for the fairgoer. Everything we add to the events is designed to get people interested and excited to collect art. Testimonial By James Miille
Nutshell CRM testimonial

Bennett Moe

Director of Business Development and Contributing Editor

The CyberWire

We distill the large volume of news in the space down to a manageable set of content that very busy people can consume, We provide them with a one-stop destination where they can rapidly get the precise news they need to know for that day. Testimonial By Bennett Moe
Nutshell CRM testimonial

Eric Cromie

Publishing Associate

McSweeney’s

Now, our end goal is to track our vendors, our authors, our subscribers, our email newsletter lists, and our donors, and having it all easily searchable in one place where we can quickly look back and see, ‘Oh, we last contacted this person in January.’ We eventually hope to track everything in thi...s tool.

Testimonial By Eric Cromie
CUSTOMERS TESTIMONIALS
Nutshell CRM testimonial

James Miille

co-founded

Superfine! Art Fair

On a qualitative level, our fairs are more fun than traditional fairs, There are night-time parties, live music, artist Q&As, and other features that augment the experience for the fairgoer. Everything we add to the events is designed to get people interested and excited to collect art. Testimonial By James Miille
Nutshell CRM testimonial

Bennett Moe

Director of Business Development and Contributing Editor

The CyberWire

We distill the large volume of news in the space down to a manageable set of content that very busy people can consume, We provide them with a one-stop destination where they can rapidly get the precise news they need to know for that day. Testimonial By Bennett Moe
Nutshell CRM testimonial

Eric Cromie

Publishing Associate

McSweeney’s

Now, our end goal is to track our vendors, our authors, our subscribers, our email newsletter lists, and our donors, and having it all easily searchable in one place where we can quickly look back and see, ‘Oh, we last contacted this person in January.’ We eventually hope to track everything in thi...s tool.

Testimonial By Eric Cromie

SkySpecs - Information Technology And Services - Small

Ann Arbor, USA

Nutshell CRM helped SkySpecs organize all customer interactions in one place. Before, SkySpecs managed sales with scattered tools and had a reactive process. With Nutshell, they created a structured ...sales workflow and used reminders to follow up with clients. This improved their long sales cycles and helped them build strong customer relationships. Nutshell adapted as SkySpecs grew, supporting their needs as a startup in automated drone inspections.

Genoskin - Pharmaceuticals - Small

Salem, USA

Nutshell CRM helped Genoskin double its revenue in one year. Genoskin switched from Excel and Teamleader to Nutshell for easier sales tracking and lead management. The team found Nutshell simple to u...se, with fast onboarding and strong support. Genoskin now tracks deals, communicates with buyers, and uses reporting tools to grow. The CEO and sales teams in Europe and the US all use Nutshell daily. Genoskin is expanding globally and was invited by the FDA to train reviewers on its technology.

Superfine! Art Fair - Events Services - Small

New York, USA

Nutshell helped Superfine! Art Fair make sales more consistent. Before, a good week meant $12,000 in sales. Now, even a bad week brings in $12,000, and a good week reaches $40,000. Superfine! expande...d to three new cities and is on track to double revenue from last year. The team uses Nutshell to manage artist and attendee pipelines, automate follow-ups, and plan marketing. Automated pipelines turned their sales process into a reliable system.

Caffè Umbria - Food & Beverages - Small

Seattle, USA

Nutshell helped Caffè Umbria organize customer data and improve team collaboration. Before, the team tracked leads individually with no shared database. With Nutshell, they now have a simple CRM that... fits their Italian-based culture. The team enjoys using the tool and can access all customer information in one place. Nutshell Maps helps them manage buyers worldwide. The CRM lets the team track goals and communicate better with customers.

The CyberWire - Media Production - Small

Baltimore, USA

Nutshell CRM helped The CyberWire manage sponsorships and editorial contacts. The company used Nutshell to track leads, sales, and relationships with partners. With Nutshell, The CyberWire achieved a... 40% year-over-year growth in readership. They doubled their team size and increased content production. The CRM enabled deeper sales analysis and supported board-level reporting.

Nutshell - Information Technology And Services - Small

Ann Arbor, USA

Nutshell faced high customer churn, losing over half of new customers at 12 months. Kristen Gray built a seven-step customer success pipeline to improve onboarding and retention. The new process focu...sed on listening to customer needs and customizing onboarding around five key areas. Customers who completed the pipeline had higher product adoption and increased spend. Churn dropped to 2.5% for this group, compared to 3.91% for others.

Enterprise CRM for Growing Businesses | Nutshell Enterprise

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Frequently Asked Questions(FAQ)

for Nutshell CRM

What is Nutshell CRM?

Nutshell CRM is customer relationship management and sales automation tool designed for marketing professionals to help identify the right sales model which facilitates customer relationship building and boosting sales performance.

The primary features of the tool includes sales automation, reporting & performance tracking, team collaboration, pipeline management and contact management.

Nutshell offers integration with tool like with G Suite, Microsoft Office email and calendars. It helps design and execute sales processes. The platform allows to specify the actions and follow-ups through final negotiations, and accurately measures the impact of efforts.

What is Nutshell CRM used for?

Nutshell CRM is a Social CRM Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Contact List Management, Engagement Management and Communication Management .

What are the top features of Nutshell CRM?

Personalization, Recording and Dashboard are some of the top features of Nutshell CRM.

Who uses Nutshell CRM?

Nutshell CRM is used by Marketing And Advertising, Information Technology And Services and Computer & Network Security among other industries.

What are Nutshell CRM alternatives?

Salesflare, Horizon, Teramind and Copper are popular alternatives for Nutshell CRM.

Where is Nutshell CRM located?

Nutshell CRM is headquartered at Ann Arbor, Michigan.
lightning

Peers used Nutshell CRM for contact list management and engagement management

Nutshell CRM Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.30/5

Read Reviews (13)
Analytics

4.34/5

Read Reviews (105)
Custom Reports

3.33/5

Read Reviews (823)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.30/5

Read Reviews (13)
Analytics

4.34/5

Read Reviews (105)
Custom Reports

3.33/5

Read Reviews (823)

Software Failure Risk Guidance

?

for Nutshell CRM

Overall Risk Meter

Low Medium High

Top Failure Risks for Nutshell CRM

Nutshell News

Product

Never Lose a Buried Lead With Nutshells New Shared Email Inbox

Nutshell has launched a new shared email inbox feature within its CRM, designed to centralize and streamline team communication. This tool automatically converts inbound emails into leads, categorizes messages using AI, and allows for seamless collaboration and assignment of email threads. The shared inbox integrates with Google Workspace and Microsoft 365, enhancing email management efficiency.

Product

Collect Better Lead Data With Nutshells Multi-Page Forms

Nutshell has introduced multi-page forms in its CRM platform, allowing users to collect lead data more effectively. This update enables the organization of form fields across multiple pages, enhancing user engagement and data quality. Features include conditional logic for tailored experiences and new form templates for quick setup. Multi-page forms are available on all Nutshell Sales plans.

Product

Nutshell Launches Chatbot Engagement Bar and Smart Nudges to ...

Nutshell has launched new features in its CRM platform, including AI-powered Smart Nudges and a one-click Engagement Bar. These tools enhance Nutshell Chat by turning website visitor intent into conversations and leads, which are automatically logged. Smart Nudges offer AI-generated prompts based on page context, while the Engagement Bar provides customizable calls-to-action, streamlining visitor interactions and lead management.

Product

Nutshell Adds Dialpad, RingCentral, Aircall, and CallRail ... - PRWeb

Nutshell CRM has integrated with Dialpad, RingCentral, Aircall, and CallRail to streamline phone call management within its platform. Users can initiate calls directly from Nutshell, which automatically logs conversations and generates AI summaries. This enhancement aims to reduce manual data entry and improve sales efficiency by unifying calling and CRM functions.

Nutshell Profile

Company Name

Nutshell

Company Website

https://www.nutshell.com/

Year Founded

2010

HQ Location

Ann Arbor, Michigan

Employees

11-50

Social

Financials

SERIES A