In this section, you will find
What is Social CRM Software?
Learn what is Social CRM and how to choose the right Social CRM software
Updated By Cuspera
Last updated: Nov 22, 2021
CRM Software To Grow Your Business
Nimble CRM is a Salesforce automation and customer relationship management (CRM) solution designed for Office 365 and G Suite Teams. The solution automatically populates customer profiles and interaction histories from contact lists, email conversations and social media activity on platforms like LinkedIn.
In addition to contact and pipeline management features such as deal tracking, task management, and alerts, Nimble also includes integrated social listening to keep customer profiles updated. This allows businesses to keep track of mentions, follow or engage with contacts, and even track celebrating milestones like birthdays. The tool also offers email widgets that allows users to view contextual detail on contacts’ Nimble profiles from outside the system.
The platform provides a comprehensive view of to-dos, key deals and engagement opportunities. It uses “Rules Engine” to learn from user behavior and prioritize social signals to predict most relevant contacts and opportunities.
The Nimble and Microsoft 365 (formerly known as Office 365) pairing saves us time and money, which is very important to me. We are a fast-growing small business and a lean startup, so anything I can do to save the time on inputting data and focus more on selling is a big win for the company.Brooke B. Sellas
CEO
B Squared Media
Vendor: Nimble
Founded: 2014
Company Size: 11-50
HQ Location: 3122 Santa Monica Boulevard Santa Monica, CA 90404
Financials: Series A
Experience and build cross channel relationships and delight customers
Simplify360 is a SaaS-based social media analytics platform intended to gain insights through data and analytics. It helps brands achieve RoI and cost savings with an omnichannel digital experience. With in-built efficiency improvement and AI enablers, it has become a whole lot easier for brands to provide superior CX.
Simplify360 uses an AI-driven conversation cloud, digital media command center, and real-time dashboards, thereby enabling brands and enterprises to enhance their digital customer experience. It offers a unified view of customer engagement across social media and a 360-degree view of customers through deep integration with Enterprise CRM.
Simplify360 features include digital customer service, instant messengers, conversation cloud, review management, review tracking, text analysis, social listening, social bots, and campaign and publishing.
In an ever-changing world of social media customer service, Simplify360's omnichannel message first, scalable platform with optimization features has allowed Xiaomi to hit the ground running and has helped improve our efficiency and scale of operations.MI
Vendor: Simplify360
Founded: 2009
Company Size: 11-50
HQ Location: 1130 Capital PKWY Carrollton, TX 75006
Financials: Private
The app that tells you anyone's personality.
Crystal is a Personality assessment platform that uses DISC behavioural framework method to provide personality insights into sales, hiring and training processes. It is also available as a mobile application for viewing profiles on the go.
The software includes a Crystal for Teams module that can be used for team building training. Personality assessments can be conducted at scale, quickly with personality playbooks for each of the team members providing actionable personality-based insights for one-on-ones, performance reviews, group meetings, conflicts, and more.
Crystal for Sales module provides insights on prospects that helps motivate buyers, drive deals to closure faster, and builds deep relationships. Crystal for Hiring helps HR teams through the hiring process with candidate assessments and understanding job fit, based on candidate personality type. It also helps with insightful interviews to assess candidates strengths and weaknesses.
Vendor: Crystal
Founded: 2014
Company Size: 1-10
HQ Location: 90 Oceanside Dr, Nashville, Tennessee 37204, US
Financials: Series B
Nutshell | Sales Automation CRM & Pipeline Management for B2B ...
Nutshell CRM is customer relationship management and sales automation tool designed for marketing professionals to help identify the right sales model which facilitates customer relationship building and boosting sales performance.
The primary features of the tool includes sales automation, reporting & performance tracking, team collaboration, pipeline management and contact management.
Nutshell offers integration with tool like with G Suite, Microsoft Office email and calendars. It helps design and execute sales processes. The platform allows to specify the actions and follow-ups through final negotiations, and accurately measures the impact of efforts.
We don’t have large budgets for technology or training, so finding a CRM that was intuitive and simple for anyone to learn on their own was vital for us.Jay Love
Founder & CEO
Bloomerang
Vendor: Nutshell
Founded: 2010
Company Size: 11-50
HQ Location: Ann Arbor, Michigan
Financials: Series A
level your customer care team with our unified agent desktop, advanced analytics , routing and automations
Sentiment.io is an omnichannel social customer service platform designed to help in handling customer interactions. It helps to resolve customer issues, slash costs, and deploy one unified queue for all digital channels.
It offers automatic routing of conversations, canned responses, rapidly onboard and coach staff using approvals loops and actionable insights on current customer conversation queue size, enabling clients to increase customer satisfaction and improve operations Return on Investment (ROI) with real-time metrics and historical analytics.
Some of its features include handling all of the customer interactions through one unified inbox, managing Social Messaging channels, shared visibility, automatic routing, automatic classification, canned responses, and more.
Vendor: Sentiment
Company Size: 11-50
HQ Location: Farnborough, Hampshire
Financials: Series A
All-in-one social media marketing and management suite — and connect enriched social data
Salesforce Social Studio is a marketing cloud that administers marketing strategy across all social media channels. It helps businesses tap into the power of social media in their marketing, customer service, and sales organizations. It helps to improve digital and social presence and build brand awareness.
It helps to analyze conversations of industry and users from any source, responds to social posts, manage the community, and provides customer support, creates and approves content for multiple social networks and accounts, and monitor live displays of marketing, sales, and service activity.
Some of Salesforce Social Studio features include gaining relevant feedback across marketing, service, and sales campaigns, monitoring audience discussions using machine-learning sentiment analysis and image recognition to extract meaningful insights, provide customer service via social channels, boost high-performing social posts with built-in social advertising and many more.
Vendor: Salesforce
Founded: 1999
Company Size: 10001+
HQ Location: 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States
Financials: IPO
In this section, you will find
What is Social CRM Software?
Social CRM integrates social media channels into Customer Relationship Management (CRM) systems. Social CRM is also referred to as Social Relationship Management. Social CRM provides insight into customer interactions with a brand, and helps to improve the quality of customer engagement on social media platforms and targets prospective customers on social media platforms.
The use cases and benefits of Social CRM are very different from traditional CRM, though Social CRM’s primary focus is to improve customer engagement. Traditional CRM focuses on customer contact data and customer interaction information. Social CRM is about customer conversations and relationships and managing those conversations and relationships. These conversations are not just two ways but can be multi-way between consumers and across consumer groups. This kind of involvement also involves Social Listening.
In a way, Social CRM can be viewed as a CRM that manages customer interactions through a specialized channel - social media platforms. Social CRM also helps to engage with potential customers and provides the ability to do customer service through the customer’s preferred social channels and enables customers to share their experiences online.
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CRM Software To Grow Your Business
Nimble CRM is a Salesforce automation and customer relationship management (CRM) solution designed for Office 365 and G Suite Teams. The solution automatically populates customer profiles and interaction histories from contact lists, email conversations and social media activity on platforms like LinkedIn.
Vendor: Nimble
Founded: 2014
Company Size: 11-50
HQ Location: 3122 Santa Monica Boulevard Santa Monica, CA 90404
Financials: Series A
Experience and build cross channel relationships and delight customers
Simplify360 is a SaaS-based social media analytics platform intended to gain insights through data and analytics. It helps brands achieve RoI and cost savings with an omnichannel digital experience. With in-built efficiency improvement and AI enablers, it has become a whole lot easier for brands to provide superior CX.
Vendor: Simplify360
Founded: 2009
Company Size: 11-50
HQ Location: 1130 Capital PKWY Carrollton, TX 75006
Financials: Private
The app that tells you anyone's personality.
Crystal is a Personality assessment platform that uses DISC behavioural framework method to provide personality insights into sales, hiring and training processes. It is also available as a mobile application for viewing profiles on the go.
Vendor: Crystal
Founded: 2014
Company Size: 1-10
HQ Location: 90 Oceanside Dr, Nashville, Tennessee 37204, US
Financials: Series B
Nutshell | Sales Automation CRM & Pipeline Management for B2B ...
Nutshell CRM is customer relationship management and sales automation tool designed for marketing professionals to help identify the right sales model which facilitates customer relationship building and boosting sales performance.
Vendor: Nutshell
Founded: 2010
Company Size: 11-50
HQ Location: Ann Arbor, Michigan
Financials: Series A
level your customer care team with our unified agent desktop, advanced analytics , routing and automations
Sentiment.io is an omnichannel social customer service platform designed to help in handling customer interactions. It helps to resolve customer issues, slash costs, and deploy one unified queue for all digital channels.
Vendor: Sentiment
Company Size: 11-50
HQ Location: Farnborough, Hampshire
Financials: Series A
Low code platform for process management and CRM with out of the box solutions and template.
Vendor: creatio
Founded: 2002
Company Size: 501-1000
HQ Location: 280 Summer St., 6th Floor, Boston, MA 02210
Financials: Private
Social Listening for Social Media
Vendor: Notifier
Marketplace of LinkedIn Engagement Pods
Vendor: lempod
Virtual social media superhero that lets you collaborate, schedule and analyze your posts
SocialQ+ is a Social Marketing tool that helps to collaborate, schedule and analyze the posts for Facebook, Instagram, Twitter, LinkedIn and Youtube from the same spot. It helps to drive engagement on social, and get in-depth insights to grow, engage, and sell.
Vendor: SocialQ+
All-in-one social media marketing and management suite — and connect enriched social data
Salesforce Social Studio is a marketing cloud that administers marketing strategy across all social media channels. It helps businesses tap into the power of social media in their marketing, customer service, and sales organizations. It helps to improve digital and social presence and build brand awareness.
Vendor: Salesforce
Founded: 1999
Company Size: 10001+
HQ Location: 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States
Financials: IPO
SocialQ+ ⚑
Virtual social media superhero that lets you collaborate, schedule and analyze your posts
4.00 ★
Read ReviewsSocialQ+
SocialQ+ is a Social Marketing tool that helps to collaborate, schedule and analyze the posts for Facebook, Instagram, Twitter, LinkedIn and Youtube from the same spot. It helps to drive engagement on social, and get in-depth insights to grow, engage, and sell.
It helps to be more productive by managing all the client activities from a centralized hub and guarantees to save hours each day. It creates articles that are perfect for modern use, image editing, easy uploading and watermark support, with quality design and visualization.
Some of its features are no installation and downloads, dramatically improving customer relations and interactions, schedule and publishing posts on social accounts, performance analytics, influencer marketing and more.
Vendor: SocialQ+