Sentiment.io Overview
This is a summary of the comprehensive capabilities and benefits of Sentiment.io based on over 131 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Sentiment.io, Customerly, Yapsody Ticketing, Newired, UserGuiding, etc., all belong to a category of solutions that help Social CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Sentiment.io is right for your needs? Our Cuspera AI engine can evaluate how Sentiment.io fits your specific business needs, industry, and context. Get your personalized assessment report today.
Sentiment.io supports business activities such as:
- Engagement Management
- Helpdesk Management
- Customer Feedback Management
- Training & Onboarding
- Engaging On Social Media
Sentiment.io can help you with many business goals, such as Acquire Customers, Enhance Customer Relationships, Improve Digital And Social Presence, Improve ROI, and Improve Internal Communications. It can help manage these activities if you use Social Media for these needs.
Sentiment.io Hospital & Health Care Vertical is its biggest customer base.
Reviews
"...Yes, this is just an innovative customer engagement tool backed by fanatical support...." Sentiment, Customer service made easy for eCommerce. -
Cuspera Reviews
37 buyers and buying teams have used Cuspera to assess how well Sentiment.io solved their Social CRM needs. Cuspera uses 131 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social CRM needs.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using Sentiment.io.
Use Cases
Peers recommend Engagement Management , Helpdesk Management , Customer Feedback Management , as the business use cases that they have been most satisfied while using Sentiment.io.
Read Peer Reviews and Expert Experience for Business Use Cases
BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
---|---|---|
Engagement Management with Social Media |
4.59/5 ★ |
"...Yes, this is just an innovative customer engagement tool backed by fanatical support...." Sentiment, Customer service made easy for eCommerce. - |
engaging and following up |
4.35/5 ★ |
"...Yes, this is just an innovative customer engagement tool backed by fanatical support...." Sentiment, Customer service made easy for eCommerce. - |
Helpdesk Management |
4.05/5 ★ |
"...Email, chat and social media ticket systems are fine for the old paradigm of an IT help desk...." Sentiment, Customer service made easy for eCommerce. - |
Customer Feedback Management |
4.44/5 ★ |
"...We are getting real time feedback from customers and are able to handle any problems within a shorter time phrame...." Peer review by Administrator |
measuring customer satisfaction |
4.13/5 ★ |
"...Your customer response times will drop, customer satisfaction increase and overall costs drop as you handle more volume with less resource...." Sentiment, Customer service made easy for eCommerce. - |
PEER EXPERIENCES | |
---|---|
Engagement Management with Social Media |
4.59/5 ★ |
"...Yes, this is just an innovative customer engagement tool backed by fanatical support...." Sentiment, Customer service made easy for eCommerce. - |
|
engaging and following up |
4.59/5 ★ |
Helpdesk Management |
4.05/5 ★ |
"...Email, chat and social media ticket systems are fine for the old paradigm of an IT help desk...." Sentiment, Customer service made easy for eCommerce. - |
|
Customer Feedback Management |
4.44/5 ★ |
"...We are getting real time feedback from customers and are able to handle any problems within a shorter time phrame...." Peer review by Administrator |
|
measuring customer satisfaction |
4.44/5 ★ |
17+ more Business Use Cases
Our AI advisor, Wyz, harnessed 131 insights from peers and experts to help you assess how these Sentiment.io use cases fit your Social CRM needs.
Popular Business Setting
for Sentiment.io
Top Industries
- Hospital & Health Care
- Education
- Government Administration
Popular in
- Mid Market
- Small Business
- Large Enterprise
Sentiment.io Alternatives
IT and Other Capabilities
for Sentiment.io
- Low
- Medium
- High
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Import | Read Reviews (6) |
Data Export | Read Reviews (4) |
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Import | Read Reviews (6) |
Data Export | Read Reviews (4) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
24/7 Support | Read Reviews (27) |
Chat Support | Read Reviews (2) |
Email Support | Read Reviews (2) |
Phone Support | Read Reviews (2) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
24/7 Support | Read Reviews (27) |
Chat Support | Read Reviews (2) |
Email Support | Read Reviews (2) |
Phone Support | Read Reviews (2) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (3) |
Custom Reports | Read Reviews (9) |
Analytics | Read Reviews (9) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (3) |
Custom Reports | Read Reviews (9) |
Analytics | Read Reviews (9) |
Software Failure Risk Guidance
?for Sentiment.io
Top Failure Risks for Sentiment.io
Vendor Profile Details
Company Name
Sentiment
Company Website
https://www.sentiment.io/HQ Location
Farnborough, Hampshire
Employees
11-50
Social
Financials
SERIES A