Newired: Product updates, Customer stories, and Insights | 2026 Cuspera

Newired helped Acea Energia improve digital onboarding and customer management with Salesforce. Acea Energia used Newired to add tooltips and step-by-step guides in their CRM. This made it easier for... operators to find information and follow complex processes. The solution reduced time spent on data requests and training. Over 650 users and 240 operational journeys were supported. Staff training improved with offline updates and journey previews.
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Newired Journeys helped Wittel speed up employee onboarding on their corporate CRM, SugarCRM. Wittel faced high training costs and many support tickets after switching from Salesforce to SugarCRM. Ne...wired Journeys provided in-app guidance and standardized training. Training expenses dropped by 51%. Support tickets per month fell by 30%. Employees became more independent and retraining activities stopped. Wittel improved productivity and reduced onboarding time with Newired.
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Newired helped Synertrade improve user onboarding and support for its e-procurement platform. Synertrade faced high training costs and too many support tickets due to complex software and multilingua...l needs. Newired provided in-app guidance and multilingual help, making onboarding faster and easier. Training expenses dropped by 60%. Support tickets per month fell by 40%. Synertrade saw better usability and higher customer satisfaction with no extra development work.
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Newired helped Profesia train employees on their ALM activity reporting system. Profesia faced rising support requests and mistakes as their team grew. Traditional training methods failed to solve th...e problem. After using Newired, Profesia saw a 54% drop in phone support calls and a 38% drop in support emails. Employees made fewer mistakes and filled out timesheets faster.
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Newired helped KUKA improve their document signing process in Polarion. KUKA faced delays and confusion, with many support tickets and long training times. Newired provided interactive step-by-step g...uides for users. This reduced support tickets by 30%, cut process training time by 50%, and increased process conformity by 40%. KUKA saw better user experience, higher productivity, and fewer errors.
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