Newired Overview

Newired is all about making digital adoption smoother and smarter. Imagine a team diving into new software without the usual headaches. Newired's AI-driven solutions guide users through applications, reducing the learning curve and boosting productivity. It's like having a digital assistant that helps users understand and use software more effectively. This tool is especially handy for teams implementing complex systems, ensuring everyone gets up to speed quickly. Whether it's onboarding new employees or rolling out new tools, Newired keeps things on track and efficient.

Use Cases

Customers recommend Onboarding, Engagement Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Newired.

Other use cases:

  • Customer Feedback Management
  • Content Management
  • Sending & Publishing Communications
  • Knowledge Management
  • Proposal & Quote Management
  • Playbook Creation
  • Contract Management
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Newired.

Other priorities:

  • Enter New Markets Internationally Or Locally
  • Scale Best Practices
  • Improve Efficiency
  • Improve ROI
  • Improve Digital And Social Presence
See all business priorities See less business priorities

Newired Use-Cases and Business Priorities: Customer Satisfaction Data

Newired works with different mediums / channels such as Phone Calls.

Newired's features include Feedback Surveys, Ticketing, Widgets, etc. and Newired support capabilities include Phone Support, Chat Support, Email Support, etc. also Newired analytics capabilities include Custom Reports, and Analytics.

Reviews

"...This Onboarding tool is easy to use, you can build as many journeys as you need to show all the functionalities without coding...." Peer review by Tiago F., Director, Information Technology and Services

Newired, Looop by 360Learning, Yapsody Ticketing, Kahoot!, Skilljar, etc., all belong to a category of solutions that help Learning Management System. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Newired is a Digital Adoption Solution that creates interactive guidance overlays for web-based software. HR trainers and business process owners can transform manuals and trainings into user-friendly guides.

Popular Business Setting

for Newired

Top Industries

  • Information Technology and Services
  • Management Consulting
  • Apparel & Fashion

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Newired is popular in Information Technology And Services, Management Consulting, and Apparel & Fashion and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Newired Use Cases

What solutions does Newired provide for Onboarding?

What solutions does Newired provide for Engagement Management?

What benefits does Newired offer for Helpdesk Management?

What makes Newired ideal for Customer Feedback Management?

What solutions does Newired provide for Content Management?

21+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Newired solved their Learning Management System needs. Cuspera uses 762 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Learning Management System needs.

Case Studies

Information Technology and Services

CASE STUDY Wittel

Newired Journeys helped Wittel speed up employee onboarding on their corporate CRM, SugarCRM. Wittel faced high training costs and many support tickets after switching from Salesforce to SugarCRM. Ne...wired Journeys provided in-app guidance and standardized training. Training expenses dropped by 51%. Support tickets per month fell by 30%. Employees became more independent and retraining activities stopped. Wittel improved productivity and reduced onboarding time with Newired.

Utilities

CASE STUDY Acea Energia

Newired helped Acea Energia improve digital onboarding and customer management with Salesforce. Acea Energia used Newired to add tooltips and step-by-step guides in their CRM. This made it easier for... operators to find information and follow complex processes. The solution reduced time spent on data requests and training. Over 650 users and 240 operational journeys were supported. Staff training improved with offline updates and journey previews.

Automotive

CASE STUDY KUKA

Newired helped KUKA improve their document signing process in Polarion. KUKA faced delays and confusion, with many support tickets and long training times. Newired provided interactive step-by-step g...uides for users. This reduced support tickets by 30%, cut process training time by 50%, and increased process conformity by 40%. KUKA saw better user experience, higher productivity, and fewer errors.

Computer Software

CASE STUDY Synertrade

Newired helped Synertrade improve user onboarding and support for its e-procurement platform. Synertrade faced high training costs and too many support tickets due to complex software and multilingua...l needs. Newired provided in-app guidance and multilingual help, making onboarding faster and easier. Training expenses dropped by 60%. Support tickets per month fell by 40%. Synertrade saw better usability and higher customer satisfaction with no extra development work.

Information Technology and Services

CASE STUDY Profesia

Newired helped Profesia train employees on their ALM activity reporting system. Profesia faced rising support requests and mistakes as their team grew. Traditional training methods failed to solve th...e problem. After using Newired, Profesia saw a 54% drop in phone support calls and a 38% drop in support emails. Employees made fewer mistakes and filled out timesheets faster.

Video

RoundTable Webinar Groundbreaking Features in the Newest Version Newired 24 1

Video Thumbnail

Frequently Asked Questions(FAQ)

for Newired

What is Newired used for?

Newired is a Learning Management System Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Onboarding, Engagement Management and Helpdesk Management .

What are the top features of Newired?

Feedback surveys, Ticketing and Widgets are some of the top features of Newired.

Who uses Newired?

Newired is used by Information Technology And Services, Management Consulting and Apparel & Fashion among other industries.

What are Newired alternatives?

Looop By 360Learning, Yapsody Ticketing, Kahoot! and Skilljar are popular alternatives for Newired.

Where is Newired located?

Newired is headquartered at NEWIRED S.R.L. Via Po, 1 10124 Torino.
lightning

Peers used Newired for onboarding and engagement management

Newired Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.19/5 ★

Read Reviews (58)
Analytics

4.13/5 ★

Read Reviews (34)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.19/5 ★

Read Reviews (58)
Analytics

4.13/5 ★

Read Reviews (34)

Software Failure Risk Guidance

?

for Newired

Overall Risk Meter

Low Medium High

Top Failure Risks for Newired

Newired News

Product

Newired 25.1 New & Noteworthy

Newired has released version 25.1, introducing enhanced customization options for content authors. This update allows for greater control over the Launcher, improving user onboarding and workflow efficiency through personalized digital adoption experiences.

Product

Newired 25.0 New & Noteworthy

Newired has released version 25.0, featuring an improved Launcher with a modern interface and better navigation, enhancing the user experience and content accessibility.

Awards

Newired Recognized as a Major Contender and Star Performer

Newired has been recognized as a Major Contender and Star Performer in the Everest Groups Digital Adoption Platforms PEAK Matrix Assessment 2024, highlighting their innovation and leadership in digital adoption solutions.

Reducing IT Expenditure Through Measurable Digital Adoption: New Insights Available

Reducing IT Expenditure Through Measurable Digital Adoption: New Insights Available In today’s fast-paced digital world, managing IT expenditure effectively is crucial for maintaining a competitive edge. At Newired, we understand the importance of optimizing your digital adoption strategy to ensure your investments yield maximum returns. That’s why we are excited to introduce our latest resource: […]

The post Reducing IT Expenditure Through Measurable Digital Adoption: New Insights Available appeared first on Newired.

Newired Profile

Company Name

Newired

Company Website

https://www.newired.com/

HQ Location

NEWIRED S.R.L. Via Po, 1 10124 Torino

Employees

51-200

Social

Financials

PRIVATE