Customer stories

Product Business Settings

Skilljar is popular in Computer Software, Insurance, and Retail industries and is widely used by Enterprise, Mid Market, and Small Business.

Integrations

Live Chat
Video Platform
Data Management Platform
Proposal Management

Skilljar Product Overview

Skilljar powers high-impact customer education programs with its external LMS. Customers, partners, and team members can be trained effectively using this software.

How satisfied the customers are with Skilljar use-cases

Reviews

"We chose Skilljar because of the systems we could integrate with. Other providers did not have the extent of integrations that Skilljar provided." - Marybeth Merkle
"We needed customer training to be the number one priority and wanted a portal that we could customize for the whole customer journey." - Melanie Gallo

Skilljar Customer Insights, Testimonials and Case Studies

What solutions does Skilljar provide for Onboarding?

How does Skilljar facilitate Engagement Management?

How can Skilljar optimize your Customer Feedback Management Workflow?

Why is Skilljar the best choice for Content Management?

How can Skilljar enhance your Lifetime Value Management process?

What is Skilljar?

Skilljar is a Customer Training Platform for Enterprises for Customer retention and onboarding.

Skilljar platform is built for external education and is provided with the tools for evaluating content, learner progres, and business impact. It has Security and support features on an enterprise scale.

Skilljar features include Native data and analytics module, that provides measures of business impact and learner progress, and consolidation of learning data with business intelligence tools.

Skilljar provides flexibility and variety in content type and authoring tools, including a quizzing engine. Skilljar also provides an assessment tool for course completion certificates.

What is Skilljar used for?

Skilljar is a Learning Management System Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Onboarding, Engagement Management and Customer Feedback Management .

What are the top features of Skilljar?

Personalization, Recording and Micro customer segmenting are some of the top features of Skilljar.

Who uses Skilljar?

Skilljar is used by Computer Software, Insurance and Retail among other industries.

What are Skilljar alternatives?

Looop By 360Learning, Kahoot!, Academy Of Mine and SkyPrep LMS are popular alternatives for Skilljar.

Where is Skilljar located?

Skilljar is headquartered at 1400 Bridge Pkwy Suite 101, Redwood City, CA 94065 .

32 buyers and buying teams have used Cuspera to assess how well Skilljar solved their Learning Management System needs. Cuspera uses 2597 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Learning Management System needs.

CUSTOMERS TESTIMONIALS
Skilljar testimonial

Marybeth Merkle

eLearning Strategy and Development Analyst

Enact MI

We chose Skilljar because of the systems we could integrate with. Other providers did not have the extent of integrations that Skilljar provided. Testimonial By Marybeth Merkle
Skilljar testimonial

Melanie Gallo

Head of Education Services

Zenefits

We needed customer training to be the number one priority and wanted a portal that we could customize for the whole customer journey. Testimonial By Melanie Gallo
Skilljar testimonial

Adam Baratz

Vice President of Customer Success

Qualia

After a ton of research, I believe Skilljar is the premier customer facing LMS. A week after launching our beta, I felt confident estimating that my team’s productivity would increase by at least 30 percent, and it certainly has. With our thousands of active accounts that use Qualia for their compa...nies’ mission-critical needs, our CS organization is now able to drive engagement on the LMS rather than reinvent the wheel with each new conversation. It’s lifted an enormous weight from their shoulders.

Testimonial By Adam Baratz
CUSTOMERS TESTIMONIALS
Skilljar testimonial

Marybeth Merkle

eLearning Strategy and Development Analyst

Enact MI

We chose Skilljar because of the systems we could integrate with. Other providers did not have the extent of integrations that Skilljar provided. Testimonial By Marybeth Merkle
Skilljar testimonial

Melanie Gallo

Head of Education Services

Zenefits

We needed customer training to be the number one priority and wanted a portal that we could customize for the whole customer journey. Testimonial By Melanie Gallo
Skilljar testimonial

Adam Baratz

Vice President of Customer Success

Qualia

After a ton of research, I believe Skilljar is the premier customer facing LMS. A week after launching our beta, I felt confident estimating that my team’s productivity would increase by at least 30 percent, and it certainly has. With our thousands of active accounts that use Qualia for their compa...nies’ mission-critical needs, our CS organization is now able to drive engagement on the LMS rather than reinvent the wheel with each new conversation. It’s lifted an enormous weight from their shoulders.

Testimonial By Adam Baratz

SAP LeanIX - Information Technology And Services

Gainsight helped SAP LeanIX scale customer success operations fast. SAP LeanIX used Gainsight Customer Communities and Customer Success platform. They created a single hub for customer self-service. ...The solution supported regions in Asia-Pacific, EMEA, Latin America, North America, and Oceania. Gainsight enabled SAP LeanIX to drive retention and expansion.

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Unqork - Cybersecurity, Technology

Unqork used Gainsight Customer Communities to grow their online community. They automated community management to help customers help each other. User answers increased by 45%. The reply rate reached... 99% with customers leading the responses. The answer rate went above 75% with customers driving the engagement. Unqork created a better self-service experience for their users.

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Omnicell - Healthcare

Gainsight CS helped Omnicell move from customer support to customer health. Omnicell needed better data insights and more automation. Gainsight CS gave them tools to track customer health and drive o...utcomes. The platform helped Omnicell align teams and improve customer engagement. Gainsight CS supported Omnicell in reaching their goals.

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branch - Information Technology And Services

Staircase AI gives branch real-time, AI-powered customer engagement insights. Branch uses these insights to better understand its customers. The company improves churn management with Staircase AI. B...ranch operates in the technology sector as a small business in North America. Gainsight's solution helps branch drive retention and manage customer relationships more effectively.

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involve.ai - Information Technology And Services

inSided’s community platform helped involve.ai improve efficiency by 50%. The team used inSided to build a self-serve customer empowerment program. They reduced redundancies in training and education.... The no-code page builder and out-of-the-box widgets made setup easy. 60% of involve.ai’s customers joined the community in the first year. The platform enabled better digital and human touchpoints across the customer journey.

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GitLab - Information Technology And Services - Very Large

Gainsight CS helped GitLab boost platform adoption from 40% to over 65% in 10 months. The team simplified workflows and unified customer data. They made Gainsight the main tool for daily work. This l...ed to a 15%+ increase in cross-functional system use. Customer success managers became more engaged and enthusiastic.

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Skilljar: Trained Customers are Your Best Customers

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Peers used Skilljar for onboarding and engagement management

Skilljar Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.84/5

Read Reviews (3)
Analytics

4.57/5

Read Reviews (134)
Custom Reports

4.22/5

Read Reviews (290)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.84/5

Read Reviews (3)
Analytics

4.57/5

Read Reviews (134)
Custom Reports

4.22/5

Read Reviews (290)

Software Failure Risk Guidance

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for Skilljar

Overall Risk Meter

Low Medium High

Top Failure Risks for Skilljar

Gainsight, Inc News

Partnership
 

Gainsight Partners with Salesforce: A Dynamic Duo Committed to Protecting Data - inkl

Gainsight and Salesforce have formed a partnership to enhance data security following a cyber incident involving Gainsight applications. The collaboration focuses on safeguarding customer data and improving security frameworks. Both companies emphasize transparency and accountability in addressing cybersecurity threats, showcasing their commitment to innovation and data protection.

Product
 

Gainsight CC Reaches Key Milestones in Growth, AI, Recognition - MarTech Cube

Gainsight's Customer Communities (Gainsight CC) product was recognized as a Leader in the IDC MarketScape: Worldwide Enterprise Community Applications 2025 report. Gainsight announced significant growth and AI advancements, including a deeper integration with Skilljar, the launch of a Moderation AI Agent, and AI Translations feature. Gainsight added over 60 new customers, marking its strongest growth year, and expanded its Community business through strategic investments and leadership appointments.

Executive
 

Gainsight Founder Nick Mehta Hands CEO Role to Chuck Ganapathi | The Software Report

Gainsight has announced a leadership transition with Founder Nick Mehta stepping down as CEO to become a Board Member and Special Advisor. Chuck Ganapathi, previously President and COO, will succeed Mehta as CEO. Ganapathi has extensive experience in CRM and enterprise software and has led Gainsight's growth initiatives, including key acquisitions and product rollouts.

Product
 

Digital CS Enters a New Paradigm, Driven by Agentic AI

Gainsight is advancing digital customer success with agentic AI, enhancing automation and customer intelligence. Their new AI-powered tools, including Staircase AI and Atlas, help Customer Success Managers automate routine tasks, identify churn risks, and uncover upsell opportunities. This approach allows for personalized, scalable customer interactions, improving retention and growth.

Gainsight, Inc Profile

Company Name

Gainsight, Inc

Company Website

https://www.gainsight.com/

Year Founded

2011

HQ Location

1400 Bridge Pkwy Suite 101, Redwood City, CA 94065

Employees

251-500

Social

Financials

SERIES E