Skilljar Overview

Skilljar powers high-impact customer education programs with its external LMS. Customers, partners, and team members can be trained effectively using this software.

Use Cases

Customers recommend Onboarding, Engagement Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Skilljar.

Other use cases:

  • Content Management
  • Lifetime Value Management
  • Social Media Management
  • Courses & Assessment
  • Campaign Management
  • Sending & Publishing Communications
  • Collaboration
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Skilljar.

Other priorities:

  • Increase Sales & Revenue
  • Scale Best Practices
  • Improve ROI
  • Increase Customer Life Time Value
  • Build Brand Awareness
  • Launch New Products
  • Establish Thought Leadership
  • Improve Stakeholder Relations
  • Improve Internal Communications
  • Manage Risk
  • Enter New Markets Internationally Or Locally
  • Shorten Ramp Up Time
  • Improve Brand Engagement
See all business priorities See less business priorities

Skilljar Use-Cases and Business Priorities: Customer Satisfaction Data

Skilljar works with different mediums / channels such as Promotions.

Skilljar's features include Personalization, Recording, Micro Customer Segmenting, etc. and Skilljar support capabilities include Chat Support, Email Support, 24/7 Support, etc. also Skilljar analytics capabilities include Analytics, and Custom Reports.

Reviews

"Skilljar has been key to helping us build the business case for customer education at Asana. It’s given us a vehicle to really prove out the impact and value add for scaling our learning programs." - Carin D’Oliva

Skilljar, Looop by 360Learning, Kahoot!, Academy Of Mine, SkyPrep LMS, etc., all belong to a category of solutions that help Learning Management System. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Skilljar

Top Industries

  • Computer Software
  • Insurance
  • Retail

Popular in

  • Enterprise
  • Mid Market
  • Small Business

Skilljar is popular in Computer Software, Insurance, and Retail and is widely used by Enterprise, Mid Market, and Small Business.

Skilljar Customer wins, Customer success stories, Case studies

How can Skilljar enhance your Onboarding process?

How efficiently Does Skilljar manage your Engagement Management?

How can Skilljar optimize your Customer Feedback Management Workflow?

How efficiently Does Skilljar manage your Content Management?

How does Skilljar facilitate Lifetime Value Management?

32 buyers and buying teams have used Cuspera to assess how well Skilljar solved their Learning Management System needs. Cuspera uses 2597 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Learning Management System needs.

CUSTOMERS TESTIMONIALS
Skilljar testimonial

Carin D’Oliva

Customer Education Program Manager

Asana Academy
Skilljar has been key to helping us build the business case for customer education at Asana. It’s given us a vehicle to really prove out the impact and value add for scaling our learning programs. Testimonial By Carin D’Oliva
Skilljar testimonial

Emily Bastian

Program Manager, Customer Training

Zendesk
I have viewed Skilljar as much more than a vendor, but as a true partner. Our team has relied on our Skilljar counterparts for collaboration, idea generation, content strategy decisions, project management, and much more. Testimonial By Emily Bastian
Skilljar testimonial

Craig Morrison

Global Customer Learning Manager

OSISoft
Moving to Skilljar has really helped our customers, providing a single point of access for all our great learning content. It's easy to access, easy to consume, and easy to manage; a learning experience rather than a simple course catalog. Testimonial By Craig Morrison
CUSTOMERS TESTIMONIALS
Skilljar testimonial

Carin D’Oliva

Customer Education Program Manager

Asana Academy
Skilljar has been key to helping us build the business case for customer education at Asana. It’s given us a vehicle to really prove out the impact and value add for scaling our learning programs. Testimonial By Carin D’Oliva
Skilljar testimonial

Emily Bastian

Program Manager, Customer Training

Zendesk
I have viewed Skilljar as much more than a vendor, but as a true partner. Our team has relied on our Skilljar counterparts for collaboration, idea generation, content strategy decisions, project management, and much more. Testimonial By Emily Bastian
Skilljar testimonial

Craig Morrison

Global Customer Learning Manager

OSISoft
Moving to Skilljar has really helped our customers, providing a single point of access for all our great learning content. It's easy to access, easy to consume, and easy to manage; a learning experience rather than a simple course catalog. Testimonial By Craig Morrison

Dealerware - Technology

Dealerware uses Gainsight CS and PX to improve customer success and scale quickly. Dealerware is a fleet management company. They use Gainsight to drive retention and help customers adopt new feature...s. Gainsight CS and PX help Dealerware engage customers and grow their business. Dealerware is a small technology company in North America.

Read on →

Hornbill - Information Technology And Services

Gainsight CE helped Hornbill build a scalable customer education strategy. Hornbill used Gainsight CE to digitize customer onboarding and training. The platform enabled on-demand education for their ...users. This made it easier for Hornbill to support customers in EMEA, North America, and Oceania. Hornbill improved customer experience by offering self-service learning. Gainsight CE became central to Hornbill's customer education approach.

Read on →

Acquia - Information Technology And Services

Gainsight helped Acquia improve their digital success programs. Acquia used Gainsight's Customer Success platform and Product Experience tools. They saw a 12-point increase in renewals. The solution ...also generated significant new sales pipeline. Gainsight supported Acquia in driving customer retention and expansion.

Read on →

branch - Information Technology And Services

Staircase AI gives branch real-time, AI-powered customer engagement insights. Branch uses these insights to better understand its customers. The company improves churn management with Staircase AI. B...ranch operates in the technology sector as a small business in North America. Gainsight's solution helps branch drive retention and manage customer relationships more effectively.

Read on →

Copper - Computer Software

inSided helped Copper build a customer community to improve retention. Copper needed a way to engage longtail customers who did not get enough attention from customer success managers. Using inSided,... Copper launched a customizable community platform in under six months. The community grew steadily, with 200 new members each month and 12% engagement. Copper saw measurable improvement in retention and valuable product feedback in the first year.

Read on →

Delta Faucet - Manufacturing

Skilljar helped Delta Faucet improve customer education. Delta Faucet used Skilljar to deliver training content. The platform made it easier for customers to learn about products. This led to better ...engagement with training materials. Delta Faucet saw positive results from using Skilljar for customer education.

Read on →

Skilljar: Trained Customers are Your Best Customers

Video Thumbnail

Frequently Asked Questions(FAQ)

for Skilljar

What is Skilljar?

Skilljar is a Customer Training Platform for Enterprises for Customer retention and onboarding.

Skilljar platform is built for external education and is provided with the tools for evaluating content, learner progres, and business impact. It has Security and support features on an enterprise scale.

Skilljar features include Native data and analytics module, that provides measures of business impact and learner progress, and consolidation of learning data with business intelligence tools.

Skilljar provides flexibility and variety in content type and authoring tools, including a quizzing engine. Skilljar also provides an assessment tool for course completion certificates.

What is Skilljar used for?

Skilljar is a Learning Management System Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Onboarding, Engagement Management and Customer Feedback Management .

What are the top features of Skilljar?

Personalization, Recording and Micro customer segmenting are some of the top features of Skilljar.

Who uses Skilljar?

Skilljar is used by Computer Software, Insurance and Retail among other industries.

What are Skilljar alternatives?

Looop By 360Learning, Kahoot!, Academy Of Mine and SkyPrep LMS are popular alternatives for Skilljar.

Where is Skilljar located?

Skilljar is headquartered at 1400 Bridge Pkwy Suite 101, Redwood City, CA 94065 .
lightning

Peers used Skilljar for onboarding and engagement management

Skilljar Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.84/5 ★

Read Reviews (3)
Analytics

4.57/5 ★

Read Reviews (134)
Custom Reports

4.22/5 ★

Read Reviews (290)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.84/5 ★

Read Reviews (3)
Analytics

4.57/5 ★

Read Reviews (134)
Custom Reports

4.22/5 ★

Read Reviews (290)

Software Failure Risk Guidance

?

for Skilljar

Overall Risk Meter

Low Medium High

Top Failure Risks for Skilljar

Gainsight, Inc News

Partnership

Gainsight Partners with Salesforce: A Dynamic Duo Committed to Protecting Data - inkl

Gainsight and Salesforce have formed a partnership to enhance data security following a cyber incident involving Gainsight applications. The collaboration focuses on safeguarding customer data and improving security frameworks. Both companies emphasize transparency and accountability in addressing cybersecurity threats, showcasing their commitment to innovation and data protection.

Read more →
Product

Gainsight CC Reaches Key Milestones in Growth, AI, Recognition - MarTech Cube

Gainsight's Customer Communities (Gainsight CC) product was recognized as a Leader in the IDC MarketScape: Worldwide Enterprise Community Applications 2025 report. Gainsight announced significant growth and AI advancements, including a deeper integration with Skilljar, the launch of a Moderation AI Agent, and AI Translations feature. Gainsight added over 60 new customers, marking its strongest growth year, and expanded its Community business through strategic investments and leadership appointments.

Read more →
Executive

Gainsight Founder Nick Mehta Hands CEO Role to Chuck Ganapathi | The Software Report

Gainsight has announced a leadership transition with Founder Nick Mehta stepping down as CEO to become a Board Member and Special Advisor. Chuck Ganapathi, previously President and COO, will succeed Mehta as CEO. Ganapathi has extensive experience in CRM and enterprise software and has led Gainsight's growth initiatives, including key acquisitions and product rollouts.

Read more →
Product

Digital CS Enters a New Paradigm, Driven by Agentic AI

Gainsight is advancing digital customer success with agentic AI, enhancing automation and customer intelligence. Their new AI-powered tools, including Staircase AI and Atlas, help Customer Success Managers automate routine tasks, identify churn risks, and uncover upsell opportunities. This approach allows for personalized, scalable customer interactions, improving retention and growth.

Read more →

Gainsight, Inc Profile

Company Name

Gainsight, Inc

Company Website

https://www.gainsight.com/

Year Founded

2011

HQ Location

1400 Bridge Pkwy Suite 101, Redwood City, CA 94065

Employees

251-500

Social

Facebook Linkedin Twitter

Financials

SERIES E