Skilljar Overview

Skilljar powers high-impact customer education programs with its external LMS. Customers, partners, and team members can be trained effectively using this software.

Use Cases

Customers recommend Onboarding, Engagement Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Skilljar.

Other use cases:

  • Content Management
  • Lifetime Value Management
  • Social Media Management
  • Courses & Assessment
  • Campaign Management
  • Sending & Publishing Communications
  • Collaboration
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Skilljar.

Other priorities:

  • Increase Sales & Revenue
  • Scale Best Practices
  • Improve ROI
  • Increase Customer Life Time Value
  • Build Brand Awareness
  • Launch New Products
  • Establish Thought Leadership
  • Improve Stakeholder Relations
  • Improve Internal Communications
  • Manage Risk
  • Enter New Markets Internationally Or Locally
  • Shorten Ramp Up Time
  • Improve Brand Engagement
See all business priorities See less business priorities

Skilljar Use-Cases and Business Priorities: Customer Satisfaction Data

Skilljar works with different mediums / channels such as Promotions.

Skilljar's features include Personalization, Recording, Micro Customer Segmenting, etc. and Skilljar support capabilities include Chat Support, Email Support, 24/7 Support, etc. also Skilljar analytics capabilities include Analytics, and Custom Reports.

Reviews

"Skilljar has been key to helping us build the business case for customer education at Asana. It’s given us a vehicle to really prove out the impact and value add for scaling our learning programs." - Carin D’Oliva

Skilljar, Looop by 360Learning, Kahoot!, Academy Of Mine, SkyPrep LMS, etc., all belong to a category of solutions that help Learning Management System. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Skilljar

Top Industries

  • Computer Software
  • Insurance
  • Retail

Popular in

  • Enterprise
  • Mid Market
  • Small Business

Skilljar is popular in Computer Software, Insurance, and Retail and is widely used by Enterprise, Mid Market, and Small Business.

Skilljar Customer wins, Customer success stories, Case studies

How can Skilljar optimize your Onboarding Workflow?

How efficiently Does Skilljar manage your Engagement Management?

How can Skilljar enhance your Customer Feedback Management process?

How can Skilljar optimize your Content Management Workflow?

What Are the key features of Skilljar for Lifetime Value Management?

32 buyers and buying teams have used Cuspera to assess how well Skilljar solved their Learning Management System needs. Cuspera uses 2597 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Learning Management System needs.

CUSTOMERS TESTIMONIALS
Skilljar testimonial

Carin D’Oliva

Customer Education Program Manager

Asana Academy

Skilljar has been key to helping us build the business case for customer education at Asana. It’s given us a vehicle to really prove out the impact and value add for scaling our learning programs. Testimonial By Carin D’Oliva
Skilljar testimonial

Katie Liestman

HCHB University

Skilljar has been a lifesaver for our company. We were in need of a product that would provide an exceptional user experience from the point of purchase to the conclusion of training. With Skilljar, our program’s revenue has increased by over 40% year-over-year. Not only is the product incredible, ...but the partnership we’ve developed with our team at Skilljar has made our experience even better. Any questions we’ve had, or issues we’ve run into along the way, the Skilljar team has empowered and supported us. Relationships are key with any product, and our connection with Skilljar has made us fans for life.

Testimonial By Katie Liestman
Skilljar testimonial

Dallas Jensen

Head of Global Learning

Energy Exemplar

Energy Exemplar is expanding globally at such a rapid pace, we needed to find an education partner that could help us deepen our customer and employee learning. The Skilljar platform meets our need to be able to move from an ILT-only to a blended- learning model to scale for growth. Testimonial By Dallas Jensen
CUSTOMERS TESTIMONIALS
Skilljar testimonial

Carin D’Oliva

Customer Education Program Manager

Asana Academy

Skilljar has been key to helping us build the business case for customer education at Asana. It’s given us a vehicle to really prove out the impact and value add for scaling our learning programs. Testimonial By Carin D’Oliva
Skilljar testimonial

Katie Liestman

HCHB University

Skilljar has been a lifesaver for our company. We were in need of a product that would provide an exceptional user experience from the point of purchase to the conclusion of training. With Skilljar, our program’s revenue has increased by over 40% year-over-year. Not only is the product incredible, ...but the partnership we’ve developed with our team at Skilljar has made our experience even better. Any questions we’ve had, or issues we’ve run into along the way, the Skilljar team has empowered and supported us. Relationships are key with any product, and our connection with Skilljar has made us fans for life.

Testimonial By Katie Liestman
Skilljar testimonial

Dallas Jensen

Head of Global Learning

Energy Exemplar

Energy Exemplar is expanding globally at such a rapid pace, we needed to find an education partner that could help us deepen our customer and employee learning. The Skilljar platform meets our need to be able to move from an ILT-only to a blended- learning model to scale for growth. Testimonial By Dallas Jensen

branch - Information Technology And Services

Staircase AI gives branch real-time, AI-powered customer engagement insights. Branch uses these insights to better understand its customers. The company improves churn management with Staircase AI. B...ranch operates in the technology sector as a small business in North America. Gainsight's solution helps branch drive retention and manage customer relationships more effectively.

Read more →

Front - Technology

Front used Gainsight Customer Communities to help its customers with digital self-service. The goal was to scale its business as it grew. Front gave customers a single place to get help anytime. This... made it easier for customers to find answers on their own. Gainsight helped Front support more customers without adding more staff.

Read more →

Software AG - Information Technology And Services

Gainsight Customer Success and Product Experience helped Software AG launch digital customer success. Software AG used these tools to improve user adoption and drive retention. The TrendMiner product... benefited from in-app engagements and product analytics. The company focused on digital-led strategies to scale customer success. Gainsight supported Software AG in delivering better outcomes for their customers.

Read more →

Cognite - Information Technology And Services

Cognite used inSided to build Cognite Hub, a central community for its customers. The goal was to support a high-touch strategy by making content and peer support easy to access. The community enable...d faster answers, better product feedback, and more customer-driven product development. 99% of customers joined the community, leading to stronger relationships and a more customer-centric product. Cognite plans to expand the community with new programs and features to boost engagement and product adoption.

Read more →

Copper - Computer Software

inSided helped Copper build a customer community to improve retention. Copper needed a way to engage longtail customers who did not get enough attention from customer success managers. Using inSided,... Copper launched a customizable community platform in under six months. The community grew steadily, with 200 new members each month and 12% engagement. Copper saw measurable improvement in retention and valuable product feedback in the first year.

Read more →

Gainsight - Computer Software

Gainsight used the inSided community platform to improve their product feedback process. They wanted to make customer feedback central to product development. Gainsight got buy-in from customer succe...ss, support, and product teams. They used gamification to encourage feedback and rewarded active users. In 2019, they gathered and implemented over 70 customer ideas from the community. This helped Gainsight close the feedback loop and improve customer experience.

Read more →

Skilljar: Trained Customers are Your Best Customers

Video Thumbnail

Frequently Asked Questions(FAQ)

for Skilljar

What is Skilljar?

Skilljar is a Customer Training Platform for Enterprises for Customer retention and onboarding.

Skilljar platform is built for external education and is provided with the tools for evaluating content, learner progres, and business impact. It has Security and support features on an enterprise scale.

Skilljar features include Native data and analytics module, that provides measures of business impact and learner progress, and consolidation of learning data with business intelligence tools.

Skilljar provides flexibility and variety in content type and authoring tools, including a quizzing engine. Skilljar also provides an assessment tool for course completion certificates.

What is Skilljar used for?

Skilljar is a Learning Management System Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Onboarding, Engagement Management and Customer Feedback Management .

What are the top features of Skilljar?

Personalization, Recording and Micro customer segmenting are some of the top features of Skilljar.

Who uses Skilljar?

Skilljar is used by Computer Software, Insurance and Retail among other industries.

What are Skilljar alternatives?

Looop By 360Learning, Kahoot!, Academy Of Mine and SkyPrep LMS are popular alternatives for Skilljar.

Where is Skilljar located?

Skilljar is headquartered at 1400 Bridge Pkwy Suite 101, Redwood City, CA 94065 .
lightning

Peers used Skilljar for onboarding and engagement management

Skilljar Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.84/5

Read Reviews (3)
Analytics

4.57/5

Read Reviews (134)
Custom Reports

4.22/5

Read Reviews (290)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.84/5

Read Reviews (3)
Analytics

4.57/5

Read Reviews (134)
Custom Reports

4.22/5

Read Reviews (290)

Software Failure Risk Guidance

?

for Skilljar

Overall Risk Meter

Low Medium High

Top Failure Risks for Skilljar

Gainsight, Inc News

Executive

Gainsight Founder Nick Mehta Hands CEO Role to Chuck Ganapathi | The Software Report

Gainsight has announced a leadership transition with Founder Nick Mehta stepping down as CEO to become a Board Member and Special Advisor. Chuck Ganapathi, previously President and COO, will succeed Mehta as CEO. Ganapathi has extensive experience in CRM and enterprise software and has led Gainsight's growth initiatives, including key acquisitions and product rollouts.

Product

Digital CS Enters a New Paradigm, Driven by Agentic AI

Gainsight is advancing digital customer success with agentic AI, enhancing automation and customer intelligence. Their new AI-powered tools, including Staircase AI and Atlas, help Customer Success Managers automate routine tasks, identify churn risks, and uncover upsell opportunities. This approach allows for personalized, scalable customer interactions, improving retention and growth.

Product

Agentic AI and Customer Success: Redefining the Journey

Gainsight is leveraging agentic AI to transform customer success management. At the Pulse Unplugged event, Gainsight showcased its Atlas AI agents, including Staircase AI and the Renewal AI Agent, which automate repetitive tasks and enhance customer interactions. These tools enable proactive engagement, reduce churn, and improve retention. Gainsight's AI solutions aim to empower customer success teams by allowing them to focus on strategic initiatives and creative problem-solving.

M&A

Gainsight Acquires UpdateAI: Accelerating the Age of Atlas Agents

Gainsight has acquired UpdateAI to enhance its Atlas AI agents, integrating UpdateAI's precise AI insights for customer success. This acquisition, led by UpdateAI founder Josh Schachter, aims to advance Gainsight's AI roadmap and deepen its capabilities in post-sales workflows. Schachter will join Gainsight as SVP & GM of Atlas, bringing his team to push the boundaries of agentic AI systems.

Gainsight, Inc Profile

Company Name

Gainsight, Inc

Company Website

https://www.gainsight.com/

Year Founded

2011

HQ Location

1400 Bridge Pkwy Suite 101, Redwood City, CA 94065

Employees

251-500

Social

Financials

SERIES E