Skilljar Overview

Skilljar powers high-impact customer education programs with its external LMS. Customers, partners, and team members can be trained effectively using this software.

Use Cases

Customers recommend Onboarding, Engagement Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Skilljar.

Other use cases:

  • Content Management
  • Lifetime Value Management
  • Social Media Management
  • Courses & Assessment
  • Campaign Management
  • Sending & Publishing Communications
  • Collaboration
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Skilljar.

Other priorities:

  • Increase Sales & Revenue
  • Scale Best Practices
  • Improve ROI
  • Increase Customer Life Time Value
  • Build Brand Awareness
  • Launch New Products
  • Establish Thought Leadership
  • Improve Stakeholder Relations
  • Improve Internal Communications
  • Manage Risk
  • Enter New Markets Internationally Or Locally
  • Shorten Ramp Up Time
  • Improve Brand Engagement
See all business priorities See less business priorities

Skilljar Use-Cases and Business Priorities: Customer Satisfaction Data

Skilljar works with different mediums / channels such as Promotions.

Skilljar's features include Personalization, Recording, Micro Customer Segmenting, etc. and Skilljar support capabilities include Chat Support, Email Support, 24/7 Support, etc. also Skilljar analytics capabilities include Analytics, and Custom Reports.

Reviews

"We needed customer training to be the number one priority and wanted a portal that we could customize for the whole customer journey." - Melanie Gallo

Peer review evidence (same sources as the product rating summary)

"...We are using Skilljar for Customer Onboarding, Product Training, and as a customer resource repository...." Peer review by Danielle E, Project Manager, Customer Experience
"...This level of quality and personalization increases the odds that customers will engage with your training and therefore your product...." What is Customer Education? [Software, Programs & Examples]
"...Survey and feedback software...." Customer Success Offerings: Training, Tools, Plan & Platform

Skilljar, Looop by 360Learning, Kahoot!, Academy Of Mine, SkyPrep LMS, etc., all belong to a category of solutions that help Learning Management System. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Skilljar

Top Industries

  • Computer Software
  • Insurance
  • Retail

Popular in

  • Enterprise
  • Mid Market
  • Small Business

Skilljar is popular in Computer Software, Insurance, and Retail and is widely used by Enterprise, Mid Market, and Small Business.

Skilljar Customer wins, Customer success stories, Case studies

What benefits does Skilljar offer for Onboarding?

What Are the key features of Skilljar for Engagement Management?

How does Skilljar facilitate Customer Feedback Management?

How does Skilljar facilitate Content Management?

How can Skilljar optimize your Lifetime Value Management Workflow?

32 buyers and buying teams have used Cuspera to assess how well Skilljar solved their Learning Management System needs. Cuspera uses 2597 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Learning Management System needs.

CUSTOMERS TESTIMONIALS
Skilljar testimonial

Melanie Gallo

Head of Education Services

Zenefits

We needed customer training to be the number one priority and wanted a portal that we could customize for the whole customer journey. Testimonial By Melanie Gallo
Skilljar testimonial

Marybeth Merkle

eLearning Strategy and Development Analyst

Enact MI

We chose Skilljar because of the systems we could integrate with. Other providers did not have the extent of integrations that Skilljar provided. Testimonial By Marybeth Merkle
Skilljar testimonial

Adam Baratz

Vice President of Customer Success

Qualia

After a ton of research, I believe Skilljar is the premier customer facing LMS. A week after launching our beta, I felt confident estimating that my team’s productivity would increase by at least 30 percent, and it certainly has. With our thousands of active accounts that use Qualia for their compa...nies’ mission-critical needs, our CS organization is now able to drive engagement on the LMS rather than reinvent the wheel with each new conversation. It’s lifted an enormous weight from their shoulders.

Testimonial By Adam Baratz
CUSTOMERS TESTIMONIALS
Skilljar testimonial

Melanie Gallo

Head of Education Services

Zenefits

We needed customer training to be the number one priority and wanted a portal that we could customize for the whole customer journey. Testimonial By Melanie Gallo
Skilljar testimonial

Marybeth Merkle

eLearning Strategy and Development Analyst

Enact MI

We chose Skilljar because of the systems we could integrate with. Other providers did not have the extent of integrations that Skilljar provided. Testimonial By Marybeth Merkle
Skilljar testimonial

Adam Baratz

Vice President of Customer Success

Qualia

After a ton of research, I believe Skilljar is the premier customer facing LMS. A week after launching our beta, I felt confident estimating that my team’s productivity would increase by at least 30 percent, and it certainly has. With our thousands of active accounts that use Qualia for their compa...nies’ mission-critical needs, our CS organization is now able to drive engagement on the LMS rather than reinvent the wheel with each new conversation. It’s lifted an enormous weight from their shoulders.

Testimonial By Adam Baratz

Gainsight - Information Technology And Services - Medium

San Francisco, USA

Gainsight used its own platform to build a risk management framework for customer success. The team set up Scorecards and Calls to Action to spot early warning signs and track customer risk. CSMs cou...ld flag issues, close out tasks, or escalate problems to managers. Scorecards gave leaders a clear view of risk across all accounts. This process helped Gainsight hold teams accountable and respond quickly to customer challenges.

Gainsight - Information Technology And Services - Medium

San Francisco, USA

Gainsight uses its own platform to help multiple departments work better together. Marketing finds customer advocates and captures ROI stories using Gainsight data. Sales tracks customer health, mana...ges renewals, and identifies upsell opportunities. Finance uses Gainsight to monitor collections and analyze CSM activities. Services teams spot training and managed services needs with automated alerts. Support and product teams use Gainsight to prioritize tickets and customer requests. Executives rely on Gainsight for real-time customer insights before meetings.

Xceptor - Financial Services - Large

London, UK

Xceptor used Gainsight CS and Staircase to improve customer success operations. They replaced manual processes with AI-powered workflows. This change saved the team about three hours each day. Custom...er engagement doubled after using the new system. The team now talks to clients twice as much. Gainsight helped Xceptor scale customer engagement and save time.

PTC - Information Technology And Services - Large

Boston, USA

PTC migrated 15 years of community history to Gainsight Customer Communities. The migration was completed on time, launching in just three months. No technical content was lost during the move. Gains...ight's API-based migration process made the transition smooth. Early user feedback has been positive, with users appreciating the refreshed look. PTC now plans to connect Customer Communities with Customer Success for deeper product insights.

Pipedrive - Information Technology And Services - Large

Tallinn, Estonia

Gainsight helped Pipedrive's customer success team save 8,000 hours of manual work. The team simplified their Gainsight setup, cutting technical debt by 60–70%. They reduced the number of CTA types f...rom 40 to 10 and trimmed object fields by more than half. NPS survey response rates jumped from 1–2% to 9.6% after moving surveys in-app. The changes let CSMs spend more time with customers and less on busy work.

Ellucian - Education - Large

Reston, USA

Ellucian used Gainsight CS and Staircase AI to improve customer success operations. They unified customer data, enabling teams to spot risk signals earlier and align around shared goals. The platform... saved about one hour per success plan for over 2,800 customers. Teams gained better visibility into customer health and engagement. Leaders now access real-time insights for faster decisions. Ellucian moved from fragmented processes to a more structured, data-driven approach.

Skilljar: Trained Customers are Your Best Customers

Video Thumbnail

Frequently Asked Questions (FAQ)

What buyers ask before choosing Skilljar

What is Skilljar?

Skilljar is a Customer Training Platform for Enterprises for Customer retention and onboarding.

Skilljar platform is built for external education and is provided with the tools for evaluating content, learner progres, and business impact. It has Security and support features on an enterprise scale.

Skilljar features include Native data and analytics module, that provides measures of business impact and learner progress, and consolidation of learning data with business intelligence tools.

Skilljar provides flexibility and variety in content type and authoring tools, including a quizzing engine. Skilljar also provides an assessment tool for course completion certificates.

What is Skilljar used for?

Skilljar is a Learning Management System Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Onboarding, Engagement Management and Customer Feedback Management .

What are the top features of Skilljar?

Personalization, Recording and Micro customer segmenting are some of the top features of Skilljar.

Who uses Skilljar?

Skilljar is used by Computer Software, Insurance and Retail among other industries.

What are Skilljar alternatives?

Looop By 360Learning, Kahoot!, Academy Of Mine and SkyPrep LMS are popular alternatives for Skilljar.

Where is Skilljar located?

Skilljar is headquartered at 1400 Bridge Pkwy Suite 101, Redwood City, CA 94065 .
lightning

Peers used Skilljar for onboarding and engagement management

Skilljar Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.84/5

Read Reviews (3)
Analytics

4.57/5

Read Reviews (134)
Custom Reports

4.22/5

Read Reviews (290)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.84/5

Read Reviews (3)
Analytics

4.57/5

Read Reviews (134)
Custom Reports

4.22/5

Read Reviews (290)

Software Failure Risk Guidance

?

for Skilljar

Overall Risk Meter

Low Medium High

Top Failure Risks for Skilljar

Gainsight, Inc News

Executive

Gainsight strengthens AI-Native customer retention team with three ...

Gainsight has appointed three new executives to bolster its AI-native customer retention team. Grant Clarke will lead the Atlas business unit, Jack Leidecker will oversee security as Chief Security Officer, and Vijay Jegan will drive internal AI transformation. These appointments highlight Gainsight's focus on AI-driven operations and security, aiming to enhance customer trust and retention outcomes.

Executive

Gainsight Builds the Team to Win in AI-Native Services for Customer ...

Gainsight has strengthened its leadership team with three new executive appointments to enhance its AI-native services for customer retention. Grant Clarke joins as EVP & GM of Atlas, Jack Leidecker as EVP & CSO, and Vijay Jegan as CAITO. These appointments aim to bolster Gainsight's commitment to security, trust, and AI-driven operations.

Executive

Gainsight Builds the Team to Win in AI-Native Services for Customer Retention with Three Executive Appointments

Gainsight announced three executive appointments to enhance its AI-native services for customer retention. Grant Clarke joins as EVP & GM of Atlas, Jack Leidecker as EVP & CSO, and Vijay Jegan as CAITO. These appointments aim to strengthen Gainsight's focus on security, trust, and AI-native operations, reflecting its commitment to customer retention and revenue outcomes.

Product

Gainsight Press & Media Coverage

Gainsight and Glean have partnered to integrate Gainsight's customer intelligence with Glean's enterprise context. This integration aims to help revenue teams identify risks sooner and act more effectively by combining insights from both platforms.

Gainsight, Inc Profile

Company Name

Gainsight, Inc

Company Website

https://www.gainsight.com/

Year Founded

2011

HQ Location

1400 Bridge Pkwy Suite 101, Redwood City, CA 94065

Employees

251-500

Social

Financials

SERIES E