Tonkean Overview

Tonkean addresses the challenge of integrating and optimizing enterprise processes without the need for extensive change management. Its Intelligent Process Orchestration Platform leverages AI to enhance the use of existing systems and policies, ensuring seamless adoption and compliance. This no-code solution allows internal teams to improve efficiency and effectiveness without disrupting current workflows. By wrapping around existing infrastructures, Tonkean facilitates frictionless intake and intelligent orchestration, creating a process experience that aligns with how modern enterprises operate. This approach is particularly beneficial for sales enablement, where maximizing system adoption and compliance is crucial.

Use Cases

Customers recommend Workflow Management, Engagement Management, Onboarding, as the business use cases that they have been most satisfied with while using Tonkean.

Other use cases:

  • Call Analytics
  • Tracking & Monitoring Communications
  • Products & Pricelist Management
  • Lead Routing
  • Meeting Management
  • Sending & Publishing Communications
  • Competitive Intelligence
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Business Priorities

Increase Sales & Revenue and Establish Thought Leadership are the most popular business priorities that customers and associates have achieved using Tonkean.

Other priorities:

  • Acquire Customers
  • Improve Internal Communications
  • Improve Consistency
  • Scale Best Practices
  • Improve ROI
See all business priorities See less business priorities

Tonkean Use-Cases and Business Priorities: Customer Satisfaction Data

Tonkean works with different mediums / channels such as Phone Calls. Mobile. and Mobile App.

Tonkean's features include Bot, Dashboard, Ticketing, etc. and Tonkean support capabilities include AI Powered, 24/7 Support, Email Support, etc. also Tonkean analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Using an intuitive, no-code workflow builder, operations teams can easily streamline business workflows like intake, request handling, routing, escalation, data collection, approvals, and process coordination...." Peer review

Peer review evidence (same sources as the product rating summary)

"...Using an intuitive, no-code workflow builder, operations teams can easily streamline business workflows like intake, request handling, routing, escalation, data collection, approvals, and process coordination...." Peer review
"...Tonkean can proactively reach out & follow-up with people in Email, Slack, or Microsoft Teams to bring data and actions to them. ..." Adaptive Business Operations
"...From coordination processes such as employee onboarding & offboarding to handling large request queues like HR emails, Tonkean s adaptive modules can offload the mundane tasks so that your people can focus on the things that matter. ..." Adaptive Business Operations

Tonkean, belong to a category of solutions that help Sales Enablement. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Tonkean offers AI-powered business process automation with a 100% no-code platform. Internal processes are transformed, ensuring compliance, reducing costs, and increasing adoption.

Popular Business Setting

for Tonkean

Top Industries

  • Information Technology and Services
  • Computer Software
  • Financial Services

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Tonkean is popular in Information Technology And Services, Computer Software, and Financial Services and is widely used by Mid Market, Small Business, and Enterprise.

Tonkean Customer wins, Customer success stories, Case studies

What benefits does Tonkean offer for Workflow Management?

How can Tonkean optimize your Engagement Management Workflow?

How can Tonkean enhance your Onboarding process?

14 buyers and buying teams have used Cuspera to assess how well Tonkean solved their Sales Enablement needs. Cuspera uses 420 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Enablement needs.

 

Coupa - Spend Management Solutions - Large

Coupa Acquires Tonkean to Enhance AI-Driven Procurement Capabilities

San Mateo, USA

Coupa Software has acquired Tonkean, a workflow automation startup, to enhance its AI-driven procurement capabilities. This acquisition aligns with Coupa's strategy to integrate advanced technologies... into its platform, aiming for improved spend management and procurement efficiency. The integration of Tonkean's automation tools is expected to streamline supply chain tasks and enhance vendor relationships.

Read on →
 

Coupa - Spend Management - Large

Coupa Acquires Tonkean to Boost AI-Powered Supply Chain Automation

San Mateo, USA

Coupa has acquired Tonkean, a workflow automation startup, to enhance its AI-powered supply chain automation capabilities. Tonkean's platform offers no-code workflow automation with over 250 native c...onnectors, enabling enterprises to automate complex workflows. This acquisition supports Coupa's AI expansion strategy and its autonomous spend management initiatives.

Read on →
 

Coupa

Coupa Acquires Tonkean to Accelerate Agentic Intake and Orchestration ...

Coupa has acquired Tonkean to enhance its capabilities in agentic workflow automation and orchestration. This acquisition allows Coupa to offer integrated Agentic-as-a-Service, improving workflow aut...omation for its network of buyers and suppliers. Tonkean's no-code process builder and native connectors will enhance Coupa's platform, enabling advanced orchestration and reducing manual processes.

Read on →
 

Instacart - Internet - Large

San Francisco, USA

Instacart grew 4X during the COVID-19 pandemic. The surge in new customers made their processes hard to manage. Instacart used Tonkean for process orchestration. Tonkean helped them scale and improve... efficiency. The system was flexible and fit their unique workflows. Instacart saw transformative results with Tonkean.

Zilch - Financial Services

Tonkean helped Zilch, a UK-based payments technology company, improve customer service processes. Zilch needed to connect customer messages and ticketing systems for better support and GDPR complianc...e. Tonkean's no-code platform let non-technical teams build and manage processes without developers. The support team now owns and operates integrations, making process adoption easy. This improved efficiency and reduced risk for Zilch.

EarnIn - Financial Services

Tonkean helped EarnIn automate IT and HR onboarding and support processes. EarnIn faced rapid growth, hiring 84 people in six months, but IT and HR teams did not scale at the same pace. Tonkean enabl...ed automation of onboarding and internal workflows, reducing manual work and improving efficiency. The IT team used Tonkean to automate fast approvals for engineering and streamline mobile device management. This allowed IT to focus on critical tasks and better support other teams.

lightning

Peers used Tonkean for workflow management and engagement management

Tonkean Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.20/5

Read Reviews (3)
Analytics

4.13/5

Read Reviews (29)
Custom Reports

3.93/5

Read Reviews (50)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.20/5

Read Reviews (3)
Analytics

4.13/5

Read Reviews (29)
Custom Reports

3.93/5

Read Reviews (50)

Software Failure Risk Guidance

?

for Tonkean

Overall Risk Meter

Low Medium High

Top Failure Risks for Tonkean

Tonkean News

M&A

Coupa & Tonkean: Making Supply Chains More Efficient With AI

Coupa has acquired Tonkean to enhance its supply chain efficiency with AI-driven orchestration. This acquisition integrates Tonkean's no-code process builder and native connectors into Coupa's platform, enabling advanced orchestration and unified integrations. The move aims to automate workflows, reduce cycle times, and provide a seamless connection for buyers and suppliers, enhancing Coupa's agentic trade network.

M&A

Coupa Acquires Tonkean to Enhance Agentic Workflow Automation

Coupa has acquired Tonkean to boost its agentic workflow automation capabilities. This acquisition aims to integrate Tonkean's orchestration platform with Coupa's existing solutions, enhancing process automation for enterprise clients.

M&A

Tonkean - Coupa to Acquire Tonkean to Accelerate Agentic Intake and Orchestration for Global Trade

Coupa plans to acquire Tonkean to enhance its agentic intake and orchestration capabilities for global trade. This acquisition aims to integrate Tonkean's platform with Coupa's offerings, potentially expanding Coupa's market reach and technological capabilities.

M&A

Cascadia Capital Advises Tonkean on Strategic Acquisition by Coupa, a ...

Tonkean is being strategically acquired by Coupa, with Cascadia Capital advising on the transaction. This acquisition is expected to enhance Coupa's capabilities in agentic orchestration for enterprises.

Tonkean Profile

Company Name

Tonkean

Company Website

https://tonkean.com/

HQ Location

San Francisco, California 94130, US

Employees

11-50

Social

Financials

SEED