Tonkean: Use-Cases, Insights and Reviews | 2025 Cuspera

Tonkean helped Zilch, a UK-based payments technology company, improve customer service processes. Zilch needed to connect customer messages and ticketing systems for better support and GDPR complianc...e. Tonkean's no-code platform let non-technical teams build and manage processes without developers. The support team now owns and operates integrations, making process adoption easy. This improved efficiency and reduced risk for Zilch.
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Tonkean helped TripActions automate and streamline their support escalation process. TripActions used to have slow, manual escalations between support teams using Slack and Zendesk. With Tonkean, the...y built a no-code workflow that synced ticket data across Intercom, Zendesk, and Slack. This let agents escalate tickets in Slack while Tonkean logged everything in Zendesk. The new process saved agents time, reduced errors, and improved both customer and employee experience.
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Tonkean helped Eversana automate patient self-service for affordability programs during the COVID-19 pandemic. Eversana needed a fast solution to help patients enroll in programs after losing insuran...ce. Tonkean's process experience platform enabled rapid deployment, avoiding the need for new engineering hires. Patients used a web form to submit information and received instant eligibility decisions. This reduced wait times and improved the patient experience.
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Tonkean helped EarnIn automate IT and HR onboarding and support processes. EarnIn faced rapid growth, hiring 84 people in six months, but IT and HR teams did not scale at the same pace. Tonkean enabl...ed automation of onboarding and internal workflows, reducing manual work and improving efficiency. The IT team used Tonkean to automate fast approvals for engineering and streamline mobile device management. This allowed IT to focus on critical tasks and better support other teams.
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Tonkean ProcurementWorks helped Coupa improve procurement intake and process orchestration. Coupa wanted to boost adoption of its platform among employees outside procurement. Tonkean let users start... requests in apps like Slack, Teams, and email. The solution guided users, answered questions, and routed requests for approval. Coupa customers using Tonkean cut cycle times from 13 to 7 days and increased spend under management by 40%. Process adoption and compliance also improved.
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Tonkean helped Instacart transform its legal operations during a period of rapid growth. Instacart's legal team needed a scalable way to manage contract intake and approvals as the business grew 4X. ...Tonkean's no-code process orchestration let the team automate intake and triage, integrate with legacy systems, and avoid major change management. The legal team quickly set up new processes without coding. This improved efficiency and gave better access to metrics and data.
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