Tonkean Overview

Tonkean addresses the challenge of integrating and optimizing enterprise processes without the need for extensive change management. Its Intelligent Process Orchestration Platform leverages AI to enhance the use of existing systems and policies, ensuring seamless adoption and compliance. This no-code solution allows internal teams to improve efficiency and effectiveness without disrupting current workflows. By wrapping around existing infrastructures, Tonkean facilitates frictionless intake and intelligent orchestration, creating a process experience that aligns with how modern enterprises operate. This approach is particularly beneficial for sales enablement, where maximizing system adoption and compliance is crucial.

Use Cases

Customers recommend Workflow Management, Engagement Management, Onboarding, as the business use cases that they have been most satisfied with while using Tonkean.

Other use cases:

  • Call Analytics
  • Tracking & Monitoring Communications
  • Products & Pricelist Management
  • Lead Routing
  • Meeting Management
  • Sending & Publishing Communications
  • Competitive Intelligence
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Business Priorities

Increase Sales & Revenue and Establish Thought Leadership are the most popular business priorities that customers and associates have achieved using Tonkean.

Other priorities:

  • Acquire Customers
  • Improve Internal Communications
  • Improve Consistency
  • Scale Best Practices
  • Improve ROI
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Tonkean Use-Cases and Business Priorities: Customer Satisfaction Data

Tonkean works with different mediums / channels such as Phone Calls. Mobile. and Mobile App.

Tonkean's features include Bot, Dashboard, Ticketing, etc. and Tonkean support capabilities include AI Powered, 24/7 Support, Email Support, etc. also Tonkean analytics capabilities include Analytics, and Custom Reports.

Reviews

"...For business operations teams in modern enterprises (SalesOps, Marketing Ops, Customer Ops, IT Ops, FinOps, People Ops, etc.), Tonkean is the workflow automation & management platform that connects systems, automates work, and coordinates people, allowing teams to focus on what matters...." Peer review from Tonkean

Tonkean, belong to a category of solutions that help Sales Enablement. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Tonkean offers AI-powered business process automation with a 100% no-code platform. Internal processes are transformed, ensuring compliance, reducing costs, and increasing adoption.

Popular Business Setting

for Tonkean

Top Industries

  • Information Technology and Services
  • Computer Software
  • Financial Services

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Tonkean is popular in Information Technology And Services, Computer Software, and Financial Services and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on Tonkean Use Cases

What solutions does Tonkean provide for Workflow Management?

Why is Tonkean the best choice for Engagement Management?

How can Tonkean optimize your Onboarding Workflow?

24+ more Business Use Cases

14 buyers and buying teams have used Cuspera to assess how well Tonkean solved their Sales Enablement needs. Cuspera uses 420 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Enablement needs.

Case Studies

Computer Software

CASE STUDY Coupa

Tonkean ProcurementWorks helped Coupa improve procurement intake and process orchestration. Coupa wanted to boost adoption of its platform among employees outside procurement. Tonkean let users start... requests in apps like Slack, Teams, and email. The solution guided users, answered questions, and routed requests for approval. Coupa customers using Tonkean cut cycle times from 13 to 7 days and increased spend under management by 40%. Process adoption and compliance also improved.

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Pharmaceuticals

CASE STUDY Eversana

Tonkean helped Eversana automate patient self-service for affordability programs during the COVID-19 pandemic. Eversana needed a fast solution to help patients enroll in programs after losing insuran...ce. Tonkean's process experience platform enabled rapid deployment, avoiding the need for new engineering hires. Patients used a web form to submit information and received instant eligibility decisions. This reduced wait times and improved the patient experience.

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CASE STUDY TripActions

Tonkean helped TripActions automate and streamline their support escalation process. TripActions used to have slow, manual escalations between support teams using Slack and Zendesk. With Tonkean, the...y built a no-code workflow that synced ticket data across Intercom, Zendesk, and Slack. This let agents escalate tickets in Slack while Tonkean logged everything in Zendesk. The new process saved agents time, reduced errors, and improved both customer and employee experience.

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Financial Services

CASE STUDY EarnIn

Tonkean helped EarnIn automate IT and HR onboarding and support processes. EarnIn faced rapid growth, hiring 84 people in six months, but IT and HR teams did not scale at the same pace. Tonkean enabl...ed automation of onboarding and internal workflows, reducing manual work and improving efficiency. The IT team used Tonkean to automate fast approvals for engineering and streamline mobile device management. This allowed IT to focus on critical tasks and better support other teams.

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Financial Services

CASE STUDY Zilch

Tonkean helped Zilch, a UK-based payments technology company, improve customer service processes. Zilch needed to connect customer messages and ticketing systems for better support and GDPR complianc...e. Tonkean's no-code platform let non-technical teams build and manage processes without developers. The support team now owns and operates integrations, making process adoption easy. This improved efficiency and reduced risk for Zilch.

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Internet

CASE STUDY Instacart

Tonkean helped Instacart transform its legal operations during a period of rapid growth. Instacart's legal team needed a scalable way to manage contract intake and approvals as the business grew 4X. ...Tonkean's no-code process orchestration let the team automate intake and triage, integrate with legacy systems, and avoid major change management. The legal team quickly set up new processes without coding. This improved efficiency and gave better access to metrics and data.

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lightning

Peers used Tonkean for workflow management and engagement management

Tonkean Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.20/5 ★

Read Reviews (3)
Analytics

4.13/5 ★

Read Reviews (29)
Custom Reports

3.93/5 ★

Read Reviews (50)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.20/5 ★

Read Reviews (3)
Analytics

4.13/5 ★

Read Reviews (29)
Custom Reports

3.93/5 ★

Read Reviews (50)

Software Failure Risk Guidance

?

for Tonkean

Overall Risk Meter

Low Medium High

Top Failure Risks for Tonkean

Tonkean News

Partnership

EXEO Group Selects Tonkean as Premier Process Automation and Orchestration Partner

EXEO Group has chosen Tonkean as its primary partner for process automation and orchestration, utilizing Tonkean's platform for internal processes and specific solutions like LegalWorks and ProcurementWorks.

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Partnership

EXEO Group Selects Tonkean as Premier Process Automation and Orchestration Partner

EXEO Group has chosen Tonkean as its main partner for process automation and orchestration.

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Partnership

Tonkean Announces Strategic Global Collaboration - Business Wire

Tonkean announces a global collaboration to enhance business processes.

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Tonkean Profile

Company Name

Tonkean

Company Website

https://tonkean.com/

HQ Location

San Francisco, California 94130, US

Employees

11-50

Social

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Financials

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