Tonkean Overview

Tonkean addresses the challenge of integrating and optimizing enterprise processes without the need for extensive change management. Its Intelligent Process Orchestration Platform leverages AI to enhance the use of existing systems and policies, ensuring seamless adoption and compliance. This no-code solution allows internal teams to improve efficiency and effectiveness without disrupting current workflows. By wrapping around existing infrastructures, Tonkean facilitates frictionless intake and intelligent orchestration, creating a process experience that aligns with how modern enterprises operate. This approach is particularly beneficial for sales enablement, where maximizing system adoption and compliance is crucial.

Use Cases

Customers recommend Workflow Management, Engagement Management, Onboarding, as the business use cases that they have been most satisfied with while using Tonkean.

Other use cases:

  • Call Analytics
  • Tracking & Monitoring Communications
  • Products & Pricelist Management
  • Lead Routing
  • Meeting Management
  • Sending & Publishing Communications
  • Competitive Intelligence
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Business Priorities

Increase Sales & Revenue and Establish Thought Leadership are the most popular business priorities that customers and associates have achieved using Tonkean.

Other priorities:

  • Acquire Customers
  • Improve Internal Communications
  • Improve Consistency
  • Scale Best Practices
  • Improve ROI
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Tonkean Use-Cases and Business Priorities: Customer Satisfaction Data

Tonkean works with different mediums / channels such as Phone Calls. Mobile. and Mobile App.

Tonkean's features include Bot, Dashboard, Ticketing, etc. and Tonkean support capabilities include AI Powered, 24/7 Support, Email Support, etc. also Tonkean analytics capabilities include Analytics, and Custom Reports.

Reviews

"...I realized how much time i waste following up on status of tasks when that could be easily more automated...." Peer review by Verified Reviewer, Legal Services

Tonkean, belong to a category of solutions that help Sales Enablement. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Tonkean offers AI-powered business process automation with a 100% no-code platform. Internal processes are transformed, ensuring compliance, reducing costs, and increasing adoption.

Popular Business Setting

for Tonkean

Top Industries

  • Information Technology and Services
  • Computer Software
  • Financial Services

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Tonkean is popular in Information Technology And Services, Computer Software, and Financial Services and is widely used by Mid Market, Small Business, and Enterprise.

Tonkean Customer wins, Customer success stories, Case studies

What benefits does Tonkean offer for Workflow Management?

How can Tonkean enhance your Engagement Management process?

How does Tonkean address your Onboarding Challenges?

14 buyers and buying teams have used Cuspera to assess how well Tonkean solved their Sales Enablement needs. Cuspera uses 420 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Enablement needs.

Zilch - Financial Services

Tonkean helped Zilch, a UK-based payments technology company, improve customer service processes. Zilch needed to connect customer messages and ticketing systems for better support and GDPR complianc...e. Tonkean's no-code platform let non-technical teams build and manage processes without developers. The support team now owns and operates integrations, making process adoption easy. This improved efficiency and reduced risk for Zilch.

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TripActions - Travel Management

Tonkean helped TripActions automate and streamline their support escalation process. TripActions used to have slow, manual escalations between support teams using Slack and Zendesk. With Tonkean, the...y built a no-code workflow that synced ticket data across Intercom, Zendesk, and Slack. This let agents escalate tickets in Slack while Tonkean logged everything in Zendesk. The new process saved agents time, reduced errors, and improved both customer and employee experience.

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Eversana - Pharmaceuticals

Tonkean helped Eversana automate patient self-service for affordability programs during the COVID-19 pandemic. Eversana needed a fast solution to help patients enroll in programs after losing insuran...ce. Tonkean's process experience platform enabled rapid deployment, avoiding the need for new engineering hires. Patients used a web form to submit information and received instant eligibility decisions. This reduced wait times and improved the patient experience.

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EarnIn - Financial Services

Tonkean helped EarnIn automate IT and HR onboarding and support processes. EarnIn faced rapid growth, hiring 84 people in six months, but IT and HR teams did not scale at the same pace. Tonkean enabl...ed automation of onboarding and internal workflows, reducing manual work and improving efficiency. The IT team used Tonkean to automate fast approvals for engineering and streamline mobile device management. This allowed IT to focus on critical tasks and better support other teams.

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Semrush - Internet

Tonkean helped Semrush automate procurement intake using AI-powered intake orchestration. Semrush faced slow, inefficient processes and siloed systems that made procurement intake hard to manage. Ton...kean connected their legacy systems, including Oracle and Ironclad, and automated workflows across email, Slack, and web forms. As a result, Semrush cut procurement cycle times from 19 days to 10. The team now works faster and more efficiently, improving internal experiences for employees.

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Workday - Computer Software

Tonkean helped Workday automate its legal matter intake process. Workday's Legal Ops team struggled with manual work and low adoption of intake processes. Tonkean's AI-powered intake orchestration le...t employees submit requests easily and automated actions after intake. The solution integrated with existing systems and centralized triage. Workday achieved nearly 100% adoption of its key intake process.

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lightning

Peers used Tonkean for workflow management and engagement management

Tonkean Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.20/5 ★

Read Reviews (3)
Analytics

4.13/5 ★

Read Reviews (29)
Custom Reports

3.93/5 ★

Read Reviews (50)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.20/5 ★

Read Reviews (3)
Analytics

4.13/5 ★

Read Reviews (29)
Custom Reports

3.93/5 ★

Read Reviews (50)

Software Failure Risk Guidance

?

for Tonkean

Overall Risk Meter

Low Medium High

Top Failure Risks for Tonkean

Tonkean News

Awards

Tonkean - Tonkean Named Finalist in "Leaders in Tech Law Awards" for Contracts, AI, and Legal Ops | AI-Powered Enterprise Intake &Process Orchestration

Tonkean has been named a finalist in the "Leaders in Tech Law Awards" for its contributions in contracts, AI, and legal operations.

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Product

Tonkean Releases Contracts Hub, AI-Native Contract Orchestration to Modernize Obligation Lifecycle - The Joplin Globe

Tonkean has launched Contracts Hub, an AI-native contract orchestration platform designed to modernize the obligation lifecycle. This new product aims to streamline contract management processes by leveraging AI technology to enhance efficiency and compliance.

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M&A

Tonkean - Tonkean Acquires Israeli-based AI Finance Startup Cinch (Geektime) | AI-Powered Enterprise Intake &Process Orchestration

Tonkean has acquired Cinch, an Israeli-based AI finance startup, to enhance its AI-powered enterprise intake and process orchestration capabilities.

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Executive

Tonkean Hires Aaron Bromagem As GM of LegalWorks - Business Wire

Tonkean has appointed Aaron Bromagem as General Manager of LegalWorks, highlighting a strategic executive change within the company.

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Tonkean Profile

Company Name

Tonkean

Company Website

https://tonkean.com/

HQ Location

San Francisco, California 94130, US

Employees

11-50

Social

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Financials

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