Oracle Contact Center Anywhere Overview

Oracle Contact Center Anywhere provides online documentation and cloud dashboard access for order management. Users can sign in to manage their cloud services.

Use Cases

Customers recommend Helpdesk Management, Order Management, Sending & Publishing Communications, as the business use cases that they have been most satisfied with while using Oracle Contact Center Anywhere.

Other use cases:

  • Workflow Management
  • Contact List Management
See all use cases See less use cases

Oracle Contact Center Anywhere Use-Cases and Business Priorities: Customer Satisfaction Data

Oracle Contact Center Anywhere works with different mediums / channels such as Phone Calls. E-Mail. and Chat.

Reviews

"...Ability to send customers emails and the use of templates to save time...." Peer review by Craig T., Customer Service Associate, Retail

Peer review evidence (same sources as the product rating summary)

"...Anywhere Software provides a call center system with a host of features that include call queuing, call routing, as well as callback requests including email, online chat and web callback...." Peer review
"...Access your cloud dashboard, manage orders, and more...." Oracle Contact Center Anywhere Documentation
"...Ability to send customers emails and the use of templates to save time...." Peer review by Craig T., Customer Service Associate, Retail

Oracle Contact Center Anywhere, belong to a category of solutions that help Inside Sales. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Oracle Contact Center Anywhere

Top Industries

  • Telecommunications
  • Retail
  • Education

Popular in

  • Enterprise
  • Mid Market
  • Small Business

Oracle Contact Center Anywhere is popular in Telecommunications, Retail, and Education and is widely used by Enterprise, Mid Market, and Small Business.

Oracle Contact Center Anywhere Customer wins, Customer success stories, Case studies

What Are the key features of Oracle Contact Center Anywhere for Helpdesk Management?

 

ORCL - Oracle Corp Analysis | Morningstar

Oracle Cloud Infrastructure (OCI) is emerging as a key player in the AI ecosystem, attracting major clients like OpenAI and Meta. OCI's technological innovation and scalability are driving its succes...s, though challenges remain in securing GPU resources to meet AI demand.

Read on →
 

Staffordshire County Council - Local Government - Large

Mastek wins Staffordshire council Oracle Cloud deal

Staffordshire, UK

Mastek has been selected by Staffordshire County Council to implement an Oracle Cloud transformation program. The project will integrate finance, procurement, HR, and payroll systems, aiming to impro...ve data governance and reduce manual processes. This initiative is part of the council's effort to modernize operations and prepare for future structural changes.

Read on →
 

Oracle Deploys ChatGPT and Codex to 130, 000 Employees, Cutting Days of Work to Minutes

Oracle has deployed ChatGPT and Codex to over 130,000 employees, significantly enhancing efficiency across various departments. The talent acquisition team uses ChatGPT Work for talent market intelli...gence, reducing research time by 98%. Codex automates SQL query generation, enabling business users to obtain insights quickly. This deployment marks a transformative shift in Oracle's operational processes.

Read on →
 

Zebra Technologies - Information Technology And Services - Large

Lincolnshire, USA

Oracle Cloud SCM helped Zebra Technologies streamline its supply chain. Forecast accuracy improved by nearly 100%. The company automated 90% of orders, saving 20,000 hours yearly. Integration with tr...ansportation tools saved $2 million on a single order. Employee work-life balance improved, and IT costs dropped. Zebra now delivers products on time and plans to expand its cloud use.

Read more →
 

Twelve Labs - Information Technology And Services - Small

San Francisco, USA

Twelve Labs used Oracle Cloud Infrastructure to train advanced AI video models. The company needed powerful computing to process hours of video data. OCI provided high-performance GPU nodes and fast ...networking. This led to 5X to 10X training efficiency gains. Twelve Labs went to market faster than planned. Their models help users search large video datasets for specific moments.

Read more →
 

Nomura Research Institute (NRI) - Professional Services - Large

Tokyo, Japan

Oracle Alloy helped Nomura Research Institute (NRI) expand its cloud business and sovereign AI offerings. NRI used Oracle Alloy to meet strict financial governance and data sovereignty needs for its ...customers. The solution enabled NRI to offer over 100 Oracle Cloud Infrastructure services and financial applications. NRI improved customer satisfaction by deploying NVIDIA Hopper GPUs in a dedicated cloud. The platform supports AI initiatives and regulatory compliance for Japan’s financial sector.

Read more →

Oracle Contact Center Anywhere Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

3.92/5 ★

Read Reviews (6)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

3.92/5 ★

Read Reviews (6)

Oracle Contact Center Anywhere Integrations

Oracle Contact Center Anywhere integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

3.89/5 ★

Read Reviews (7)
Data Import

2.03/5 ★

Read Reviews (12)

Datadog

4.36 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

idev CMS

4.07 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Tonkean

4.25 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Slack

4.65 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Oracle Contact Center Anywhere

Top Failure Risks for Oracle Contact Center Anywhere

Oracle Corporation News

Partnership

Marvell, Microsoft and Oracle Establish OCP Working Group to Standardize Data Center Hardware Security

Oracle, Marvell, and Microsoft have formed a new Open Compute Project (OCP) working group to standardize a silicon-based integrated hardware security module (HSM) for cloud and hyperscale data center infrastructure. This collaboration aims to enhance security by embedding HSM capabilities directly into servers, reducing latency and improving scalability. An initial draft of the technical specification will be released at the 2026 OCP Global Summit.

Read more →
Product

Vertex Delivers Enhanced Value to Customers with Vertex O Series Tax Engine for Oracle Deployed on Oracle Cloud

Vertex's O Series Tax Engine for Oracle has achieved Oracle Validated: Oracle Cloud Infrastructure Expertise and is now available on the Oracle Marketplace. This integration allows Oracle Cloud customers to streamline tax determination and calculation, enhancing accuracy and scalability. The solution processes over 150 million transactions monthly, offering a centralized tax management system.

Read more →
Partnership

NetApp, Oracle launch fully managed cloud storage service

Oracle and NetApp have jointly launched a fully managed cloud storage service, OCI NetApp Storage Service, on Oracle Cloud Infrastructure (OCI). This service integrates NetApp's ONTAP data management capabilities with OCI, enabling enterprises to migrate and manage AI and enterprise workloads seamlessly. It offers consistent data management, high availability, and security for mission-critical workloads across on-premises and cloud environments.

Read more →
Partnership

UAE Business: NetApp, Oracle launch fully managed cloud storage service

Oracle and NetApp have launched a fully managed cloud storage service, OCI NetApp Storage Service, which integrates NetApp's ONTAP data management capabilities natively into Oracle Cloud Infrastructure. This collaboration aims to simplify data migration and management for enterprise workloads, offering high availability, security, and consistent performance across cloud and on-premises environments.

Read more →

Oracle Corporation Profile

Company Name

Oracle Corporation

Company Website

https://www.oracle.com/index.html

Year Founded

1977

HQ Location

500 Oracle Parkway Redwood Shores, CA 94065

Employees

10001+

Social

Facebook Linkedin Twitter

Financials

IPO