Oracle Contact Center Anywhere Overview
This is a summary of the comprehensive capabilities and benefits of Oracle Contact Center Anywhere based on over 52 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Oracle Contact Center Anywhere, belong to a category of solutions that help Inside Sales. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Oracle Contact Center Anywhere is right for your needs? Our Cuspera AI engine can evaluate how Oracle Contact Center Anywhere fits your specific business needs, industry, and context. Get your personalized assessment report today.
Oracle Contact Center Anywhere supports business activities such as:
- Helpdesk Management
- Order Management
- Sending & Publishing Communications
- Workflow Management
- Contact List Management
It can help manage these activities if you use Phone Calls E-Mail and Chat for these needs.
Oracle Contact Center Anywhere was founded in 1977. Telecommunications Vertical is its biggest customer base.
Reviews
"...Anywhere Software provides a call center system with a host of features that include call queuing, call routing, as well as callback requests including email, online chat and web callback...." Peer review
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Oracle Contact Center Anywhere solved their Inside Sales needs. Cuspera uses 52 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Inside Sales needs.
Use Cases
Peers recommend Helpdesk Management , Order Management , Sending & Publishing Communications , as the business use cases that they have been most satisfied while using Oracle Contact Center Anywhere.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management with Phone Calls, E-Mail and Chat |
4.55/5 ★ |
"...Anywhere Software provides a call center system with a host of features that include call queuing, call routing, as well as callback requests including email, online chat and web callback...." Peer review |
| Order Management |
3.93/5 ★ |
"...Access your cloud dashboard, manage orders, and more...." Oracle Contact Center Anywhere Documentation |
| Sending & Publishing Communications with E-Mail |
3.88/5 ★ |
"...Ability to send customers emails and the use of templates to save time...." Peer review by Craig T., Customer Service Associate, Retail |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management with Phone Calls, E-Mail and Chat |
4.55/5 ★ |
"...Anywhere Software provides a call center system with a host of features that include call queuing, call routing, as well as callback requests including email, online chat and web callback...." Peer review |
|
| Order Management |
3.93/5 ★ |
"...Access your cloud dashboard, manage orders, and more...." Oracle Contact Center Anywhere Documentation |
|
| Sending & Publishing Communications with E-Mail |
3.88/5 ★ |
"...Ability to send customers emails and the use of templates to save time...." Peer review by Craig T., Customer Service Associate, Retail |
|
Popular Business Setting
for Oracle Contact Center Anywhere
Top Industries
- Telecommunications
- Retail
- Education
Popular in
- Enterprise
- Mid Market
- Small Business
IT and Other Capabilities
for Oracle Contact Center Anywhere
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (7) |
| Data Import | Read Reviews (12) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (7) |
| Data Import | Read Reviews (12) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (3) |
| 24/7 Support | Read Reviews (7) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (3) |
| 24/7 Support | Read Reviews (7) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (6) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (6) |
Software Failure Risk Guidance
?for Oracle Contact Center Anywhere
Top Failure Risks for Oracle Contact Center Anywhere
Vendor Profile Details
HQ Location
500 Oracle Parkway Redwood Shores, CA 94065
Employees
10001+
Social
Financials
IPO
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