Oracle Contact Center Anywhere Overview

Oracle Contact Center Anywhere provides online documentation and cloud dashboard access for order management. Users can sign in to manage their cloud services.

Use Cases

Customers recommend Helpdesk Management, Order Management, Sending & Publishing Communications, as the business use cases that they have been most satisfied with while using Oracle Contact Center Anywhere.

Other use cases:

  • Workflow Management
  • Contact List Management
See all use cases See less use cases

Oracle Contact Center Anywhere Use-Cases and Business Priorities: Customer Satisfaction Data

Oracle Contact Center Anywhere works with different mediums / channels such as Phone Calls. E-Mail. and Chat.

Reviews

"...The most beautiful feature of this software is Easy to Use, Quick to learn his functions and easy access to keep maintain customer contact detail and easily to manage customer operations...." Peer review by Muhammad Rehan K., Accountant, Telecommunications

Peer review evidence (same sources as the product rating summary)

"...Promero provides an excellent call center solution...." Peer review by Donna T., President
"...Access your cloud dashboard, manage orders, and more...." Oracle Contact Center Anywhere Documentation
"...Ability to send customers emails and the use of templates to save time...." Peer review by Craig T., Customer Service Associate, Retail

Oracle Contact Center Anywhere, belong to a category of solutions that help Inside Sales. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Oracle Contact Center Anywhere

Top Industries

  • Telecommunications
  • Retail
  • Education

Popular in

  • Enterprise
  • Mid Market
  • Small Business

Oracle Contact Center Anywhere is popular in Telecommunications, Retail, and Education and is widely used by Enterprise, Mid Market, and Small Business.

Oracle Contact Center Anywhere Customer wins, Customer success stories, Case studies

How does Oracle Contact Center Anywhere address your Helpdesk Management Challenges?

 

U.S. Department of Defense - Defense - Very Large

Oracle Secures $7 Billion Pentagon IT Modernization Agreement

Washington, D.C., USA

Oracle has secured a $7 billion, 10-year enterprise software agreement with the U.S. Department of Defense to modernize its IT infrastructure. The contract consolidates Oracle's software licenses and... support across the Pentagon, aiming to enhance interoperability, reduce cybersecurity risks, and streamline software procurement. The deal includes Oracle's cloud-based SaaS applications and AI technology, supporting mission-critical scenarios.

Read on →
 

U.S. Department of War - Defense - Very Large

Pentagon Consolidates Oracle Software Into One $6.99B, 10-Year Contract

Arlington, USA

The U.S. Department of War awarded Oracle a $6.99 billion, 10-year contract to consolidate its on-premises software across all military branches and intelligence agencies. This sole-source contract i...s expected to save $441 million and locks out competitors for a decade, providing Oracle with a stable revenue base amid its financial challenges.

Read on →
 

U.S. Department of War - Defense - Very Large

Oracle wins $7 billion Pentagon software contract

Washington D.C., USA

Oracle secured a 10-year contract worth up to $6.99 billion from the U.S. Department of War to consolidate Oracle software licenses across military branches. The deal, part of the Enterprise Software... Initiative, includes on-premises licenses, maintenance, consulting, and SaaS offerings. It aims to streamline procurement and enhance cloud and AI capabilities, generating significant taxpayer savings.

Read on →
 

Zebra Technologies - Information Technology And Services - Large

Lincolnshire, USA

Oracle Cloud SCM helped Zebra Technologies streamline its supply chain. Forecast accuracy improved by nearly 100%. The company automated 90% of orders, saving 20,000 hours yearly. Integration with tr...ansportation tools saved $2 million on a single order. Employee work-life balance improved, and IT costs dropped. Zebra now delivers products on time and plans to expand its cloud use.

Read more →
 

Twelve Labs - Information Technology And Services - Small

San Francisco, USA

Twelve Labs used Oracle Cloud Infrastructure to train advanced AI video models. The company needed powerful computing to process hours of video data. OCI provided high-performance GPU nodes and fast ...networking. This led to 5X to 10X training efficiency gains. Twelve Labs went to market faster than planned. Their models help users search large video datasets for specific moments.

Read more →
 

Nomura Research Institute (NRI) - Professional Services - Large

Tokyo, Japan

Oracle Alloy helped Nomura Research Institute (NRI) expand its cloud business and sovereign AI offerings. NRI used Oracle Alloy to meet strict financial governance and data sovereignty needs for its ...customers. The solution enabled NRI to offer over 100 Oracle Cloud Infrastructure services and financial applications. NRI improved customer satisfaction by deploying NVIDIA Hopper GPUs in a dedicated cloud. The platform supports AI initiatives and regulatory compliance for Japan’s financial sector.

Read more →

Oracle Contact Center Anywhere Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

3.92/5 ★

Read Reviews (6)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

3.92/5 ★

Read Reviews (6)

Oracle Contact Center Anywhere Integrations

Oracle Contact Center Anywhere integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

3.89/5 ★

Read Reviews (7)
Data Import

2.03/5 ★

Read Reviews (12)

idev CMS

4.07 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Datadog

4.36 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Tonkean

4.25 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Slack

4.65 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Oracle Contact Center Anywhere

Top Failure Risks for Oracle Contact Center Anywhere

Oracle Corporation News

Partnership

Oracle and AWS Deepen Strategic Collaboration as Enterprise Adoption of Oracle AI Database@AWS Accelerates

Oracle and AWS have expanded their strategic collaboration to enhance the Oracle AI Database@AWS, now available in 22 AWS Regions. This partnership accelerates customer migration and adoption, offering new capabilities like Oracle Exadata Database Service on Exascale Infrastructure. Enterprises such as CJ Olive Young and Kobalt Music Group are leveraging the service for critical workloads, benefiting from integrated AWS analytics and AI services.

Read more →
Partnership

Quantinuum and Oracle Partner to Accelerate Hybrid Quantum Compute Adoption on Oracle Cloud Infrastructure

Oracle and Quantinuum have formed a strategic partnership to integrate Quantinuum's Helios quantum computer into Oracle Cloud Infrastructure (OCI). This collaboration aims to advance hybrid quantum-AI computing for enterprise, academic, and research applications. The partnership will enable OCI customers to access Helios for complex workloads, enhancing computing efficiency and energy use.

Read more →
Product

Oracle Health’s AI-Powered Patient Portal Now Generally Available

Oracle Health has launched its AI-powered Patient Portal, now generally available in the U.S., integrating with Oracle Health EHR. The portal offers patients easy access to medical records, plain-language explanations of health data, and self-service tools for managing care, enhancing patient engagement and reducing administrative burdens on healthcare providers.

Read more →
Product

Oracle APEX AI Application Generator: Bringing AI to Enterprise App ...

Oracle has launched the APEX AI Application Generator, now available in OCI on Autonomous AI Database Serverless as part of Oracle APEX 26.1. This tool uses APEXlang, a new Application Definition Language, to enable AI-driven enterprise application development. It focuses on generating application definitions rather than implementation code, enhancing security and maintainability.

Read more →

Oracle Corporation Profile

Company Name

Oracle Corporation

Company Website

https://www.oracle.com/index.html

Year Founded

1977

HQ Location

500 Oracle Parkway Redwood Shores, CA 94065

Employees

10001+

Social

Facebook Linkedin Twitter

Financials

IPO