Oracle Contact Center Anywhere Overview

Oracle Contact Center Anywhere provides online documentation and cloud dashboard access for order management. Users can sign in to manage their cloud services.

Use Cases

Customers recommend Helpdesk Management, Order Management, Sending & Publishing Communications, as the business use cases that they have been most satisfied with while using Oracle Contact Center Anywhere.

Other use cases:

  • Workflow Management
  • Contact List Management
See all use cases See less use cases

Oracle Contact Center Anywhere Use-Cases and Business Priorities: Customer Satisfaction Data

Oracle Contact Center Anywhere works with different mediums / channels such as Phone Calls. E-Mail. and Chat.

Reviews

"...Fairly easy user interface that allows work to flow flawlessly...." Peer review by Corey W., Field Operations coordinator, Management Consulting

Peer review evidence (same sources as the product rating summary)

"...Promero provides an excellent call center solution...." Peer review by Donna T., President
"...Access your cloud dashboard, manage orders, and more...." Oracle Contact Center Anywhere Documentation
"...Ability to send customers emails and the use of templates to save time...." Peer review by Craig T., Customer Service Associate, Retail

Oracle Contact Center Anywhere, belong to a category of solutions that help Inside Sales. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Oracle Contact Center Anywhere

Top Industries

  • Telecommunications
  • Retail
  • Education

Popular in

  • Enterprise
  • Mid Market
  • Small Business

Oracle Contact Center Anywhere is popular in Telecommunications, Retail, and Education and is widely used by Enterprise, Mid Market, and Small Business.

Oracle Contact Center Anywhere Customer wins, Customer success stories, Case studies

How can Oracle Contact Center Anywhere optimize your Helpdesk Management Workflow?

 

Metropolitan Transport Authority (ATM) of Barcelona - Transportation - Large

Oracle AI Database@AWS Now Available in Spain

Barcelona, Spain

Oracle and AWS have launched Oracle AI Database@AWS in Spain, enabling organizations like the Metropolitan Transport Authority of Barcelona and Helvetia Caser to migrate workloads to Oracle's AI-enab...led databases. This offering allows customers to leverage Oracle's AI capabilities alongside AWS's analytics services, facilitating AI innovation and operational efficiency improvements.

Read on →
 

Lightpath - Telecommunications - Large

Lightpath Monetizes Digital Services and Powers AI-Driven Innovation with Oracle

New York, USA

Lightpath is leveraging Oracle Communications solutions and Oracle Fusion Cloud Applications to automate billing processes and enhance service delivery. By adopting Oracle Cloud Scale Billing and Ora...cle Unified Assurance, Lightpath aims to improve operational efficiency and accelerate time-to-market for new services. The integration of AI-driven insights will further optimize finance and supply chain operations.

Read on →
 

U.S. Office of Personnel Management - Government - Very Large

Oracle (ORCL) Lands $395.8 Million Federal HR Deal And Expands In ...

Washington D.C., USA

Oracle secured a $395.8 million contract with the U.S. Office of Personnel Management to provide an AI-powered HR cloud platform, consolidating over 100 federal HR systems onto Oracle's cloud environ...ment. This highlights Oracle's growing influence in public sector software and its ability to manage large-scale, mission-critical workloads.

Read on →

Zebra Technologies - Information Technology And Services - Large

Lincolnshire, USA

Oracle Cloud SCM helped Zebra Technologies streamline its supply chain. Forecast accuracy improved by nearly 100%. The company automated 90% of orders, saving 20,000 hours a year. Integration with tr...ansportation tools saved $2 million on a single order. Employee work-life balance improved, and IT costs dropped. Zebra now delivers products on time and plans to expand its cloud use.

Read more →

Zebra Technologies - Consumer Electronics - Large

Lincolnshire, USA

Oracle Cloud helped Zebra Technologies improve its sales order process. Zebra moved its sales apps and data to Oracle Cloud to boost order speed and accuracy. The company launched a one-stop online s...hop for 10,000+ channel partners. Oracle Commerce and CPQ let partners configure complex quotes and access real-time sales data. Zebra now sees fewer support calls and enjoys zero downtime. IT staff can focus on insights, not database admin.

Read more →

Yamaichi Electronics USA - Manufacturing - Medium

San Jose, USA

Yamaichi Electronics USA replaced manual processes with Oracle Fusion Cloud ERP and SCM. The company eliminated legacy systems and Excel-based workflows. Now, it manages manufacturing, supply chain, ...procurement, and accounting on Oracle Cloud. This change improved visibility, automation, and on-time delivery. Leadership gained real-time insights into revenue, margins, and inventory, supporting better decisions and business growth.

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Oracle Contact Center Anywhere Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

3.92/5 ★

Read Reviews (6)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

3.92/5 ★

Read Reviews (6)

Oracle Contact Center Anywhere Integrations

Oracle Contact Center Anywhere integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

3.89/5 ★

Read Reviews (7)
Data Import

2.03/5 ★

Read Reviews (12)

idev CMS

4.07 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Slack

4.65 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Tonkean

4.25 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Datadog

4.36 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

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for Oracle Contact Center Anywhere

Top Failure Risks for Oracle Contact Center Anywhere

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Oracle Corporation Profile

Company Name

Oracle Corporation

Company Website

https://www.oracle.com/index.html

Year Founded

1977

HQ Location

500 Oracle Parkway Redwood Shores, CA 94065

Employees

10001+

Social

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Financials

IPO