Oracle Siebel Field Service Overview

Oracle-Siebel-Field-Service enhances customer service efficiency and effectiveness. Businesses benefit from streamlined operations and improved customer satisfaction.

Use Cases

Customers recommend Billing And Invoice Management, Helpdesk Management, Contract Management, as the business use cases that they have been most satisfied with while using Oracle Siebel Field Service.

Other use cases:

  • Proposal & Quote Management
  • Offer Management
  • Knowledge Management
  • Lead Management
  • Measuring Customer Satisfaction
  • Cross Selling
  • Meeting Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Oracle Siebel Field Service.

Other priorities:

See all business priorities See less business priorities

Oracle Siebel Field Service Use-Cases and Business Priorities: Customer Satisfaction Data

Oracle Siebel Field Service works with different mediums / channels such as Mobile. Phone Calls. and Omnichannel.

Reviews

"...With support for everything from call routing and asset management to onsite invoicing and mobile connectivity, it can also be easily integrated with other Oracle and third-party applications to create a comprehensive, multichannel service solution...." Peer review

Peer review evidence (same sources as the product rating summary)

"...With support for everything from call routing and asset management to onsite invoicing and mobile connectivity, it can also be easily integrated with other Oracle and third-party applications to create a comprehensive, multichannel service solution. ..." Siebel Field Service
"...Better call center metrics / KPIs, but terrible customer service...." Peer review by Consultant
"...Contract Management create and manage service offerings from quote to contract...." Siebel Field Service

Oracle Siebel Field Service, belong to a category of solutions that help Field Service Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Oracle Siebel Field Service

Top Industries

  • Computer Software
  • Information Technology and Services
  • Entertainment

Popular in

  • Small Business
  • Large Enterprise
  • Enterprise

Oracle Siebel Field Service is popular in Computer Software, Information Technology And Services, and Entertainment and is widely used by Small Business, Large Enterprise, and Enterprise.

Oracle Siebel Field Service Customer wins, Customer success stories, Case studies

How does Oracle Siebel Field Service address your Billing And Invoice Management Challenges?

 

U.S. Department of Defense - Defense - Very Large

Oracle Secures $7 Billion Pentagon IT Modernization Agreement

Washington, D.C., USA

Oracle has secured a $7 billion, 10-year enterprise software agreement with the U.S. Department of Defense to modernize its IT infrastructure. The contract consolidates Oracle's software licenses and... support across the Pentagon, aiming to enhance interoperability, reduce cybersecurity risks, and streamline software procurement. The deal includes Oracle's cloud-based SaaS applications and AI technology, supporting mission-critical scenarios.

Read on →
 

U.S. Department of War - Defense - Very Large

Pentagon Consolidates Oracle Software Into One $6.99B, 10-Year Contract

Arlington, USA

The U.S. Department of War awarded Oracle a $6.99 billion, 10-year contract to consolidate its on-premises software across all military branches and intelligence agencies. This sole-source contract i...s expected to save $441 million and locks out competitors for a decade, providing Oracle with a stable revenue base amid its financial challenges.

Read on →
 

U.S. Department of War - Defense - Very Large

Oracle wins $7 billion Pentagon software contract

Washington D.C., USA

Oracle secured a 10-year contract worth up to $6.99 billion from the U.S. Department of War to consolidate Oracle software licenses across military branches. The deal, part of the Enterprise Software... Initiative, includes on-premises licenses, maintenance, consulting, and SaaS offerings. It aims to streamline procurement and enhance cloud and AI capabilities, generating significant taxpayer savings.

Read on →

Milwaukee Tool - Manufacturing - Large

Brookfield, USA

Milwaukee Tool unified its global supply chain using Oracle Fusion Cloud. The company replaced separate ERP and SCM systems in the US, Mexico, and Vietnam. Now, planners see every order and shipment ...in real time. Automated trade compliance replaced manual spreadsheets. Milwaukee Tool scaled production and improved service to contractors with a single platform.

Read more →

Meta - Information Technology And Services - Very Large

Menlo Park, USA

Meta used Oracle Fusion Cloud Risk Management to automate access controls and support audit readiness. The company unified governance across 28 ERP modules and 200+ applications. This reduced Segrega...tion of Duties violations and access risks. Meta saw less manual work for compliance reporting and improved audit readiness. Centralized reporting and AI-driven controls helped cut support costs and speed up decisions.

Read more →

Meta - Information Technology And Services - Very Large

Menlo Park, USA

Meta used Oracle Fusion Cloud Risk Management and Compliance to centralize access governance for over 200 applications. The company automated risk controls and unified security oversight across finan...cial, HR, and operational systems. Built-in AI and APIs enabled continuous assurance and reduced compliance risk. Meta improved accountability and reduced violations with live reporting and automated reviews. The solution supports over 100,000 users and streamlines regulatory compliance.

Read more →

Oracle Siebel Field Service Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

1.62/5 ★

Read Reviews (3)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

1.62/5 ★

Read Reviews (3)

Oracle Siebel Field Service Integrations

Oracle Siebel Field Service integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

2.06/5 ★

Read Reviews (9)

Tonkean

4.25 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Slack

4.65 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

idev CMS

4.07 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Datadog

4.36 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

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for Oracle Siebel Field Service

Top Failure Risks for Oracle Siebel Field Service

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Oracle Corporation Profile

Company Name

Oracle Corporation

Company Website

https://www.oracle.com/index.html

Year Founded

1977

HQ Location

500 Oracle Parkway Redwood Shores, CA 94065

Employees

10001+

Social

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Financials

IPO