Workato Platform Overview

Workato delivers a unified platform for orchestrating data integration, application connectivity, and process automation throughout organizations. This iPaaS solution excels in synchronizing data and streamlining workflows across diverse applications, enhancing cross-departmental collaboration. Notably, it supports enterprise orchestration in the AI and agentic era, addressing modern data management challenges. Workato's platform empowers teams to connect disparate systems seamlessly, facilitating efficient data flow and operational coherence. It is recognized as a leader in the field, trusted by top-tier enterprises for its capability to handle complex integrations with ease.

Use Cases

Customers recommend Social Media Marketing, Collaboration, Workflow Management, as the business use cases that they have been most satisfied with while using Workato Platform.

Other use cases:

  • Onboarding
  • Helpdesk Management
  • Engagement Management
  • Lead Management
  • Lead Qualification
  • Proposal & Quote Management
  • Lead Routing
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Business Priorities

Improve Efficiency and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Workato Platform.

Other priorities:

  • Increase Sales & Revenue
  • Enhance Customer Relationships
  • Manage Risk
  • Improve ROI
  • Acquire Customers
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Workato Platform Use-Cases and Business Priorities: Customer Satisfaction Data

Workato Platform works with different mediums / channels such as Social Media. E-Mail. Chat etc.

Workato Platform's features include Bot, and Ticketing. and Workato Platform support capabilities include AI Powered, 24/7 Support, Chat Support, etc. also Workato Platform analytics capabilities include Custom Reports, and Analytics.

Workato Platform, Tubular, Digital Pigeon, eLogger, Cerberus FTP Server, etc., all belong to a category of solutions that help Data Management Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Workato-platform offers automation solutions like Order to Cash and employee onboarding to enhance efficiency. Chatbot automation in Slack maximizes productivity for various use cases.

Comprehensive Insights on Workato Platform Use Cases

How does Workato Platform address your Collaboration Challenges?

How does Workato Platform facilitate Workflow Management?

How does Workato Platform address your Onboarding Challenges?

What benefits does Workato Platform offer for Helpdesk Management?

40+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Workato Platform solved their Data Management Platform needs. Cuspera uses 786 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Data Management Platform needs.

Case Studies

Information Technology and Services

CASE STUDY GUIDEcx

GUIDEcx is a customer onboarding project management platform. They faced challenges with integration overload and limited engineering resources. Workato helped them by enabling customers to build and... customize their own integrations. This led to a 15% higher win rate, 20% increase in average order value, and 25% increase in customer retention.

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Information Technology and Services

CASE STUDY GUIDEcx

GUIDEcx faced challenges with integration overload and limited engineering resources, leading to a backlog and scalability issues. They used Workato to allow customers to build and customize their ow...n integrations, reducing the engineering load. This self-serve model led to a 15% higher win rate, a 20% increase in average order value, and a 25% improvement in customer retention. The solution empowered customers and freed up engineers to focus on core product work.

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Education

CASE STUDY Gonzaga University

Gonzaga University faced challenges with slow and complex legacy systems and growing technical debt. They needed to innovate faster to handle increasing student enrollments. They chose Workato to rep...lace their CRM and iPaaS, integrating over 10 core systems. This allowed them to create a single source of student data and improve efficiency. As a result, integrations are now 60% faster, taking 4 days instead of 10, and they completed 30 integrations in 10 days. They also doubled the number of automation builders and improved error detection.

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Frequently Asked Questions(FAQ)

for Workato Platform

What is Workato Platform used for?

Workato Platform is a Data Management Platform Software mainly used by its customers to Improve Efficiency and Scale Best Practices by Social Media Marketing, Collaboration and Workflow Management .

What are the top features of Workato Platform?

bot, Ticketing are some of the top features of Workato Platform.

What are Workato Platform alternatives?

Tubular, Digital Pigeon, ELogger and Cerberus FTP Server are popular alternatives for Workato Platform.

Where is Workato Platform located?

Workato Platform is headquartered at 215 Castro St, Suite 300, Mountain View, California 94041, US.
lightning

Peers used Workato Platform for social media marketing and collaboration

Workato Platform Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.26/5 ★

Read Reviews (18)
Custom Reports

4.18/5 ★

Read Reviews (78)
Analytics

4.11/5 ★

Read Reviews (110)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.26/5 ★

Read Reviews (18)
Custom Reports

4.18/5 ★

Read Reviews (78)
Analytics

4.11/5 ★

Read Reviews (110)

Software Failure Risk Guidance

?

for Workato Platform

Overall Risk Meter

Low Medium High

Top Failure Risks for Workato Platform

Workato, Inc. News

Product

Workato® Launches Workato Agentic, Revolutionizing Work in the New Era of AI

Workato has launched Workato Agentic, a low-code, no-code agentic orchestration platform for enterprise AI automation. The platform features Workato Genie, enabling rapid creation and management of AI agents, and Genie Apps, which deliver pre-built, industry-specific agentic applications. New solutions include ITGenie for IT helpdesk automation and SalesGenie for sales productivity. Workato Agentic connects with over 8,500 applications, emphasizing security and governance.

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Awards

Workato Named a Leader in the 2025 Gartner® Magic Quadrant for iPaaS

Workato has been named a Leader in the 2025 Gartner Magic Quadrant for integration platform as a service (iPaaS), highlighting its continued excellence in automation and integration solutions for enterprises. This recognition affirms Workatos strong execution, vision, and innovation in the iPaaS market.

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Product

Workato Completes IRAP Assessment to Support Enterprise Orchestration and Automation for Australian Government and Regulated Industries

Workato has completed the Infosec Registered Assessors Program (IRAP) assessment at the PROTECTED level, validating its security controls against the Australian Government Information Security Manual. This certification enhances Workatos ability to serve Australian government and regulated industry customers seeking secure enterprise orchestration and automation. The achievement adds to Workatos recent global security certifications, including PCI DSS 4.01, ISO 27001, and ISO 27701.

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Product

Workato Completes IRAP Assessment to Support Enterprise Orchestration and Automation ...

Workato has completed the InfoSec Registered Assessors Program (IRAP) assessment, strengthening its security credentials for the Australian public sector and regulated industries. The Workato Enterprise Orchestration Platform achieved a 95.2% score in GigaOm Research for data security and governance. Key features include advanced data residency controls and robust data masking for compliance and protection.

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Workato, Inc. Profile

Company Name

Workato, Inc.

Company Website

https://www.workato.com/

HQ Location

215 Castro St, Suite 300, Mountain View, California 94041, US

Employees

101-250

Social

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Financials

SERIES B