Workato Platform Overview

Workato delivers a unified platform for orchestrating data integration, application connectivity, and process automation throughout organizations. This iPaaS solution excels in synchronizing data and streamlining workflows across diverse applications, enhancing cross-departmental collaboration. Notably, it supports enterprise orchestration in the AI and agentic era, addressing modern data management challenges. Workato's platform empowers teams to connect disparate systems seamlessly, facilitating efficient data flow and operational coherence. It is recognized as a leader in the field, trusted by top-tier enterprises for its capability to handle complex integrations with ease.

Use Cases

Customers recommend Social Media Marketing, Collaboration, Workflow Management, as the business use cases that they have been most satisfied with while using Workato Platform.

Other use cases:

  • Onboarding
  • Helpdesk Management
  • Engagement Management
  • Lead Management
  • Lead Qualification
  • Proposal & Quote Management
  • Lead Routing
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Business Priorities

Improve Efficiency and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Workato Platform.

Other priorities:

  • Increase Sales & Revenue
  • Enhance Customer Relationships
  • Manage Risk
  • Improve ROI
  • Acquire Customers
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Workato Platform Use-Cases and Business Priorities: Customer Satisfaction Data

Workato Platform works with different mediums / channels such as Social Media. E-Mail. Chat etc.

Workato Platform's features include Bot, and Ticketing. and Workato Platform support capabilities include AI Powered, 24/7 Support, Chat Support, etc. also Workato Platform analytics capabilities include Custom Reports, and Analytics.

Workato Platform, Tubular, Digital Pigeon, eLogger, Cerberus FTP Server, etc., all belong to a category of solutions that help Data Management Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Workato-platform offers automation solutions like Order to Cash and employee onboarding to enhance efficiency. Chatbot automation in Slack maximizes productivity for various use cases.

Comprehensive Insights on Workato Platform Use Cases

What Are the key features of Workato Platform for Collaboration?

What benefits does Workato Platform offer for Workflow Management?

What benefits does Workato Platform offer for Onboarding?

What solutions does Workato Platform provide for Helpdesk Management?

11 buyers and buying teams have used Cuspera to assess how well Workato Platform solved their Data Management Platform needs. Cuspera uses 786 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Data Management Platform needs.

Case Studies

Computer Software

CASE STUDY GUIDEcx

Workato helped GUIDEcx solve integration overload and engineering bottlenecks. GUIDEcx embedded Workato’s recipe builder, letting customers build their own integrations. This reduced the engineering ...team’s workload and made integrations scalable. GUIDEcx saw a 15% higher win rate, a 20% increase in average order value, and a 25% boost in customer retention. The self-serve model let engineers focus on core product work and improved customer engagement.

Information Technology and Services

CASE STUDY monday.com

Workato helped monday.com automate IT processes and improve employee experience. The IT team used Workato to automate onboarding, support, and asset management. 270 hours of manual IT work are automa...ted each month. 40% of tickets and 60% of permissions are now automated. Employee onboarding automation reached a 75% success rate. The IT team met their goals faster and improved employee satisfaction.

Computer Software

CASE STUDY GUIDEcx

Workato helped GUIDEcx solve integration overload by letting customers build their own integrations. GUIDEcx embedded Workato’s recipe builder for a self-serve experience. This reduced the engineerin...g team’s workload and sped up development. GUIDEcx saw a 15% higher win rate, a 20% increase in average order value, and a 25% boost in customer retention. The new model let engineers focus on core product work and improved customer engagement.

Internet

CASE STUDY HubSpot

Workato helped HubSpot save over 100 hours of manual work. HubSpot used Workato's low-code and no-code automation to centralize their onboarding processes. Leadership gained a better view of new hire... onboarding. Employees gave very positive feedback about the improvements. Workato made the onboarding process easier and more efficient for HubSpot.

CASE STUDY Scoot

Workato helped Scoot improve HR processes with Ozy Bot, their custom Workbot. Scoot needed a mobile-friendly tool to connect different HR systems. With Workato, they built Ozy Bot and linked it to Wo...rkplace by Meta. Now, employees can do almost 30 HR tasks in one place, like applying for leave or updating information. This made work easier for staff, improved efficiency, and gave employees more control over their HR needs.

Computer Software

CASE STUDY GUIDEcx

Workato helped GUIDEcx solve integration overload and engineering bottlenecks. GUIDEcx embedded Workato’s recipe builder, letting customers build their own integrations. This reduced the engineering ...team’s workload and improved scalability. GUIDEcx saw a 15% higher win rate, a 20% increase in average order value, and a 25% boost in customer retention. The self-serve model let engineers focus on core product work and improved customer engagement.

Frequently Asked Questions(FAQ)

for Workato Platform

What is Workato Platform used for?

Workato Platform is a Data Management Platform Software mainly used by its customers to Improve Efficiency and Scale Best Practices by Social Media Marketing, Collaboration and Workflow Management .

What are the top features of Workato Platform?

bot, Ticketing are some of the top features of Workato Platform.

What are Workato Platform alternatives?

Tubular, Digital Pigeon, ELogger and Cerberus FTP Server are popular alternatives for Workato Platform.

Where is Workato Platform located?

Workato Platform is headquartered at 215 Castro St, Suite 300, Mountain View, California 94041, US.
lightning

Peers used Workato Platform for social media marketing and collaboration

Workato Platform Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.26/5

Read Reviews (18)
Custom Reports

4.18/5

Read Reviews (78)
Analytics

4.11/5

Read Reviews (110)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.26/5

Read Reviews (18)
Custom Reports

4.18/5

Read Reviews (78)
Analytics

4.11/5

Read Reviews (110)

Software Failure Risk Guidance

?

for Workato Platform

Overall Risk Meter

Low Medium High

Top Failure Risks for Workato Platform

Workato, Inc. News

Partnership

Agentic AI drives enterprise integration with Capgemini

Capgemini and Workato have partnered to integrate agentic AI into enterprise systems. This collaboration leverages Workato's low-code/no-code platform to enable businesses to build and manage AI agents for enhanced orchestration across various domains. The partnership aims to provide a comprehensive automation solution, enhancing enterprise integration capabilities.

Product

Business process evolution driven by AI agents at Workato

Workato is advancing the integration of AI agents into business processes, envisioning them as 'colleagues' that can transform enterprise operations. At the WOW: World of Workato event, Workato introduced the Agent Knowledge Graph and Model Context Protocol, enhancing AI agent collaboration. These innovations aim to improve customer outcomes and enterprise-wide AI deployment.

Partnership

CPQ Genie : SentinelOne leverages AI for sales simplification

SentinelOne and Workato have co-developed CPQ Genie, leveraging agentic AI to streamline the configure, price, quote process, reducing quote times by half. This collaboration, highlighted at the WOW: World of Workato event, demonstrates the potential of AI to enhance business agility and efficiency across various departments.

Product

Workato unveils a squad of agentic AI Genies for every major business function

Workato has launched a new suite of AI agents called "Genies" to automate tasks across various business functions. These Genies, built on the Workato ONE platform, are designed to act as intelligent coworkers, automating workflows in sales, IT, marketing, and more. The release includes updates to Workato ONE, enhancing its capabilities for agentic AI development and orchestration.

Workato, Inc. Profile

Company Name

Workato, Inc.

Company Website

https://www.workato.com/

HQ Location

215 Castro St, Suite 300, Mountain View, California 94041, US

Employees

101-250

Social

Financials

SERIES B