Workato Platform: Use-Cases, Insights and Reviews | 2025 Cuspera

GUIDEcx faced challenges with integration overload and limited engineering resources, leading to a backlog and scalability issues. They used Workato to allow customers to build and customize their ow...n integrations, reducing the engineering burden. This self-serve model led to a 15% higher win rate, a 20% increase in average order value, and a 25% improvement in customer retention. The solution empowered customers and freed up GUIDEcx's engineers to focus on core product work.
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Gonzaga University faced challenges with slow and complex legacy systems and growing technical debt. They needed to innovate faster to handle increasing student enrollments. They chose Workato to rep...lace their CRM and iPaaS, integrating over 10 core systems. This allowed them to create a single source of student data and improve efficiency. As a result, integrations are now 60% faster, taking 4 days instead of 10, and they completed 30 integrations in 10 days. They also doubled the number of automation builders and improved error detection.
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GUIDEcx faced challenges with integration overload and limited engineering resources, leading to a backlog and scalability issues. They used Workato to allow customers to build and customize their ow...n integrations, reducing the engineering load. This self-serve model led to a 15% higher win rate, a 20% increase in average order value, and a 25% improvement in customer retention. The solution empowered customers and freed up engineers to focus on core product work.
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Workato helped Nutanix automate security ticket management and VM provisioning. Nutanix used Workato to create and assign tickets directly from Slack, speeding up response times. VM provisioning drop...ped from weeks to under 10 minutes for 2,500 VMs. The IT team achieved 100% SLA and assigns tickets twice as fast. IT NPS increased to over 90 and service capacity grew by 30% in one year.
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Workato helped Nextdoor cut development time by 75%. The team used Workato to automate ad metrics uploads, invoice generation, and client balance calculations. Ad performance reports now update daily... instead of weekly. Invoices are sent automatically, saving 24 hours per batch. Nextdoor no longer needs to hire extra staff for manual processes, freeing up engineering for product work.
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Workato helped Box automate its partner onboarding process. The team connected Marketo, Salesforce, and Box to create a simple automation. This reduced the onboarding process from 5 hours to 1 hour. ...Partner approval time dropped from 24 hours to 4 hours. Employees now spend less time on manual tasks and more on strategic work. Box also used Workato to streamline sales and incident management.
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