Workato Platform Overview

Workato delivers a unified platform for orchestrating data integration, application connectivity, and process automation throughout organizations. This iPaaS solution excels in synchronizing data and streamlining workflows across diverse applications, enhancing cross-departmental collaboration. Notably, it supports enterprise orchestration in the AI and agentic era, addressing modern data management challenges. Workato's platform empowers teams to connect disparate systems seamlessly, facilitating efficient data flow and operational coherence. It is recognized as a leader in the field, trusted by top-tier enterprises for its capability to handle complex integrations with ease.

Use Cases

Customers recommend Social Media Marketing, Collaboration, Workflow Management, as the business use cases that they have been most satisfied with while using Workato Platform.

Other use cases:

  • Onboarding
  • Helpdesk Management
  • Engagement Management
  • Lead Management
  • Lead Qualification
  • Proposal & Quote Management
  • Lead Routing
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Business Priorities

Improve Efficiency and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Workato Platform.

Other priorities:

  • Increase Sales & Revenue
  • Enhance Customer Relationships
  • Manage Risk
  • Improve ROI
  • Acquire Customers
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Workato Platform Use-Cases and Business Priorities: Customer Satisfaction Data

Workato Platform works with different mediums / channels such as Social Media. E-Mail. Chat etc.

Workato Platform's features include Bot, and Ticketing. and Workato Platform support capabilities include AI Powered, 24/7 Support, Chat Support, etc. also Workato Platform analytics capabilities include Custom Reports, and Analytics.

Peer review evidence (same sources as the product rating summary)

"...This includes email marketing and social media marketing...." Marketing Workflow Automations
"...Virtual help desk in Slack, MS Teams, and other collaboration tools...." IT Help Desk Solutions
"...Starter HR workflows & 10,000+ community automations...." HR Workflow Automations

Workato Platform, Tubular, Digital Pigeon, eLogger, Cerberus FTP Server, etc., all belong to a category of solutions that help Data Management Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Workato-platform offers automation solutions like Order to Cash and employee onboarding to enhance efficiency. Chatbot automation in Slack maximizes productivity for various use cases.

Workato Platform Customer wins, Customer success stories, Case studies

What makes Workato Platform ideal for Collaboration?

How can Workato Platform optimize your Workflow Management Workflow?

How can Workato Platform enhance your Onboarding process?

How can Workato Platform enhance your Helpdesk Management process?

11 buyers and buying teams have used Cuspera to assess how well Workato Platform solved their Data Management Platform needs. Cuspera uses 786 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Data Management Platform needs.

 

Woodside Energy - Energy - Very Large

Woodside Energy’s Integration Modernisation Journey with Workato

Perth, Australia

Woodside Energy, a global energy company, adopted Workato's integration platform to modernize its integration processes. This transition empowered delivery teams to independently build integrations, ...reduced maintenance costs, and enhanced reliability. The initiative led to faster innovation and cultural shifts within the organization, promoting self-service capabilities and expanding use cases.

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Australian government - Government - Very Large

How Australian Government Saved $400K with Workato

Canberra, Australia

The Australian government saved over $400,000 by using Workato's integration platform to automate identity verification and HR system synchronization. The solution reduced verification costs by over ...90% and eliminated service desk delays, providing real-time updates across systems like SAP and Active Directory. This integration enhances compliance and operational efficiency, positioning the government for future AI deployments.

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How Unimarket Connects Customers to Smarter Procurement with Workato

Unimarket has integrated Workato into its procurement platform, enhancing connectivity for its 450 customers. This integration allows for seamless data transformation and real-time synchronization ac...ross various systems, improving procurement processes. Unimarket offers Workato as an optional integration layer, enabling customers to manage data streams efficiently. This collaboration has transformed integration from a technical challenge to a sales advantage, streamlining customer onboarding and maintenance.

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オンワードホールディングス (Onward Holdings) - Apparel & Fashion - Large

Tokyo, Japan

Workato helped オンワードホールディングス automate product master creation. Manual Excel processes caused errors and slowdowns. Workato integrated kintone and Box, syncing data to overseas factories. This cut mas...ter creation time and steps by 50%. Input errors dropped and 83% of sync errors were fixed. Order entry time fell from 20 to 3 minutes. The company now handles data integration in-house, saving costs and improving flexibility.

 

Kaizen Gaming - Entertainment - Large

Athens, Greece

Workato helped Kaizen Gaming automate employee onboarding and IT operations. The company replaced manual onboarding with automated workflows across systems like HiBob, Gmail, Jira, and Slack. Onboard...ing is now 80% faster, and 20 million tasks are automated each year. Workato also manages user lifecycle events and support ticket routing. The solution reduced manual work and improved operational clarity for HR and IT teams.

 

Demae-can - Food & Beverages - Medium

Tokyo, Japan

Workato helped Demae-can automate SaaS account management and user lock tasks. Manual work time dropped from 90 minutes to 7 minutes per cycle, cutting workload by 92%. Security improved and human er...ror risk fell. Demae-can used Workato’s no-code integration to connect apps and streamline IT operations. The company now plans to expand automation for account creation and audits.

Frequently Asked Questions (FAQ)

What buyers ask before choosing Workato Platform

What is Workato Platform used for?

Workato Platform is a Data Management Platform Software mainly used by its customers to Improve Efficiency and Scale Best Practices by Social Media Marketing, Collaboration and Workflow Management .

What are the top features of Workato Platform?

bot, Ticketing are some of the top features of Workato Platform.

What are Workato Platform alternatives?

Tubular, Digital Pigeon, ELogger and Cerberus FTP Server are popular alternatives for Workato Platform.

Where is Workato Platform located?

Workato Platform is headquartered at 215 Castro St, Suite 300, Mountain View, California 94041, US.
lightning

Peers used Workato Platform for social media marketing and collaboration

Workato Platform Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.26/5 ★

Read Reviews (18)
Custom Reports

4.18/5 ★

Read Reviews (78)
Analytics

4.11/5 ★

Read Reviews (110)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.26/5 ★

Read Reviews (18)
Custom Reports

4.18/5 ★

Read Reviews (78)
Analytics

4.11/5 ★

Read Reviews (110)

Software Failure Risk Guidance

?

for Workato Platform

Overall Risk Meter

Low Medium High

Top Failure Risks for Workato Platform

Workato, Inc. News

Partnership

UST Achieves Workato Platinum Partner Status For Enterprise AI And Integration

UST has achieved Platinum Partner status with Workato, enhancing its capabilities in AI orchestration and system integration. This partnership allows UST to leverage Workato's platform to connect systems and accelerate AI adoption across enterprises, particularly in Malaysia. UST also uses Workato's platform internally, gaining firsthand experience to better serve clients.

Partnership

Workato Opens National Office and Data Center in South Korea to Support Customers and ...

Workato has expanded into South Korea by opening a national office and data center, aiming to support local enterprises and partners in AI adoption. This move addresses the challenge of integrating AI with complex legacy systems and aligns with Korea's AI Basic Act, which mandates governance and documentation of AI actions. Workato's platform facilitates automated, governed actions within existing ERP, MES, and CRM systems.

Product

Workato and Lenovo Announce Strategic Collaboration to Expand Lenovo Qira's Cross-App Capabilities

Workato and Lenovo have announced a strategic collaboration to enhance Lenovo Qira's cross-app capabilities. Workato's platform will enable Lenovo Qira to execute workflows across multiple applications, integrating seamlessly with productivity and collaboration tools like Gmail and Slack. This integration supports Lenovo's goal of delivering a personal AI assistant that operates across devices with enterprise-grade governance.

Product

Workato Launches Otto for Everyone, AI Superagents That Run Whole Projects Start to Finish

Workato launched Otto, an AI superagent, now available for individuals and teams via Slack, web, and SMS. Otto autonomously manages entire projects, integrates with over 20 applications, and leverages Workato's ecosystem of 1,400 connectors. It runs on Anthropic's Claude model, enhancing project management and AI-driven task execution.

Workato, Inc. Profile

Company Name

Workato, Inc.

Company Website

https://www.workato.com/

HQ Location

215 Castro St, Suite 300, Mountain View, California 94041, US

Employees

101-250

Social

Financials

SERIES B