Qualtrics Customer Experience Overview

This is a summary of the comprehensive capabilities and benefits of Qualtrics Customer Experience based on over 3530 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Qualtrics Customer Experience, Qualtrics CoreXM, Thematic, Delighted platform, Alida, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Qualtrics Customer Experience is right for your needs? Our Cuspera AI engine can evaluate how Qualtrics Customer Experience fits your specific business needs, industry, and context. Get your personalized assessment report today.

Qualtrics Customer Experience supports business goals such as:

  • Improve Customer Satisfaction
  • Acquire Customers
  • Grow Market Share
  • Improve ROI
  • Increase Sales & Revenue

Qualtrics Customer Experience can help you with many activities, such as Collecting Feedback, Engaging Conversational Surveys, Helpdesk Management, Market Research, Social Media Analytics, etc. It can help manage these activities if you use and Website for these needs. As a solution, Qualtrics Customer Experience's capabilities include Embedded Survey Forms, Dashboard, Personalization, etc.

Qualtrics Customer Experience was founded in 2002. Education Vertical is its biggest customer base.

Reviews

"Powered by the speed and accuracy of the Qualtrics CustomerXM platform, Vietnam Airlines is able to capture customer insights, which serve as very important input for creating breakthrough customer experiences - characterized by Vietnam’s rich cultu...re and identity - helping cement our position as one of the leading carriers in the region. " - NGO HONG MINH

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well Qualtrics Customer Experience solved their Customer Feedback Management needs. Cuspera uses 3530 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities peers achieved using Qualtrics Customer Experience.

Other priorities:

  • Grow Market Share
  • Improve ROI
  • Increase Sales & Revenue
  • Increase Customer Life Time Value
  • Improve Brand Engagement
  • Build Brand Awareness
  • Improve Digital And Social Presence
  • Scale Best Practices
  • Improve Product Experience
  • Enter New Markets Internationally Or Locally
  • Establish Thought Leadership
See all business priorities See less business priorities

Use Cases

Peers recommend Collecting Feedback , Engaging Conversational Surveys , Helpdesk Management , as the business use cases that they have been most satisfied while using Qualtrics Customer Experience.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Collecting Feedback

4.92/5

Read Reviews (164)

"...This is my go to to make surveys, it has a great deal of functionality, manages responses to survey questions, gives feedback on survey, does a test on your survey to give the user an opportunity to see what the data could look like...."
measuring net promoter score

4.92/5

Read Reviews (46)

"...Net Promoter Score increase. ..."
Measuring CSAT

4.88/5

Read Reviews (26)

"...Understand the end-to-end experience across all your digital channels, identify experience gaps and see the actions to take that will have the biggest impact on customer satisfaction and loyalty. ..."
Engaging Conversational Surveys

4.94/5

Read Reviews (83)

"...With a holistic view of employee experience, your team can pinpoint key drivers of engagement and receive targeted actions to drive meaningful improvement. ..." Case Study Microsoft
engaging and following up

4.93/5

Read Reviews (72)

"...With a holistic view of employee experience, your team can pinpoint key drivers of engagement and receive targeted actions to drive meaningful improvement. ..."
Helpdesk Management with Website

2.91/5

Read Reviews (59)

"...Qualtrics Support can then help you determine whether or not your university has a Qualtrics license and send you to the appropriate account administrator...." Case Study Jackson College (Michigan)
PEER EXPERIENCES
Collecting Feedback

4.92/5

Read Reviews (164)

"...This is my go to to make surveys, it has a great deal of functionality, manages responses to survey questions, gives feedback on survey, does a test on your survey to give the user an opportunity to see what the data could look like...." Peer review by Dorothy T., Chief Planning Officer, Education
measuring net promoter score

4.92/5

Read Reviews (46)

Measuring CSAT

4.92/5

Read Reviews (26)

Engaging Conversational Surveys

4.94/5

Read Reviews (83)

"...With a holistic view of employee experience, your team can pinpoint key drivers of engagement and receive targeted actions to drive meaningful improvement. ..." Case Study Microsoft
engaging and following up

4.94/5

Read Reviews (72)

Helpdesk Management with Website

2.91/5

Read Reviews (59)

"...Qualtrics Support can then help you determine whether or not your university has a Qualtrics license and send you to the appropriate account administrator...." Case Study Jackson College (Michigan)

37+ more Business Use Cases

Our AI advisor, Wyz, harnessed 3530 insights from peers and experts to help you assess how these Qualtrics Customer Experience use cases fit your Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

NGO HONG MINH

Director of Passenger Service Department

Vietnam Airlines

Powered by the speed and accuracy of the Qualtrics CustomerXM platform, Vietnam Airlines is able to capture customer insights, which serve as very important input for creating breakthrough customer experiences - characterized by Vietnam’s rich culture and identity - helping cement our position as o...ne of the leading carriers in the region.

Testimonial By NGO HONG MINH

Steve Lockwood

Head of Insights and Marketing Analytics

Finder

The Finder experience is a key differentiator for us, and partnering with Qualtrics ensures we stay one step ahead of the competition. Testimonial By Steve Lockwood

Microsoft

With Qualtrics, NPS has risen every year, and CLOSING THE LOOP IS NOW SEAMLESS. Testimonial By Microsoft
CUSTOMERS TESTIMONIALS

NGO HONG MINH

Director of Passenger Service Department

Vietnam Airlines

Powered by the speed and accuracy of the Qualtrics CustomerXM platform, Vietnam Airlines is able to capture customer insights, which serve as very important input for creating breakthrough customer experiences - characterized by Vietnam’s rich culture and identity - helping cement our position as o...ne of the leading carriers in the region.

Testimonial By NGO HONG MINH

Steve Lockwood

Head of Insights and Marketing Analytics

Finder

The Finder experience is a key differentiator for us, and partnering with Qualtrics ensures we stay one step ahead of the competition. Testimonial By Steve Lockwood

Microsoft

With Qualtrics, NPS has risen every year, and CLOSING THE LOOP IS NOW SEAMLESS. Testimonial By Microsoft

Case Studies

COMPANY CASE STUDIES
Case Study Volkswagen Group Australia

Volkswagen Group Australia used Qualtrics Experience Management to reduce the time from feedback to action.

Read More
Case Study Jackson College (Michigan)

Qualtrics Experience Management provided Jackson College with a sophisticated,time-saving solution.

Read More
Case Study Under Armour

Under Armour turned to Qualtrics Experience Management to develop breakthrough products that customers can’t live without.

Read More

Based on peer insights

Cuspera recommends Qualtrics Customer Experience for

Use Cases Collecting Feedback , Engaging Conversational Surveys , Helpdesk Management
Medium Website
Features Embedded Survey Forms, Dashboard, Personalization
Business Priorities Improve Customer Satisfaction, Acquire Customers, Grow Market Share
Industries Education, Research, Computer Software

Frequently Asked Questions(FAQ)

for Qualtrics Customer Experience

What is Qualtrics Customer Experience?

Qualtrics Customer Experience is a Customer Experience Management (CXM) platform that collects feedback from across multiple channels and improves the digital customer journey. It fixes every broken experience, and increases customer loyalty and spend. It is designed to help businesses to manage their online reputation, increase positive reviews, analyze engagement trends, and improve customer retention.

What is Qualtrics Customer Experience used for?

Qualtrics Customer Experience is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Collecting Feedback, Engaging Conversational Surveys and Helpdesk Management .

What are the top features of Qualtrics Customer Experience?

Embedded survey forms, Dashboard and Personalization are some of the top features of Qualtrics Customer Experience.

Who uses Qualtrics Customer Experience?

Qualtrics Customer Experience is used by Education, Research and Computer Software among other industries.

What are Qualtrics Customer Experience alternatives?

Qualtrics CoreXM, Thematic, Delighted Platform and Alida are popular alternatives for Qualtrics Customer Experience.

Where is Qualtrics Customer Experience located?

Qualtrics Customer Experience is headquartered at 333 W River Park Dr Provo, Utah 84604.

Popular Business Setting

for Qualtrics Customer Experience

Top Industries

  • Education
  • Research
  • Computer Software

Popular in

  • Enterprise
  • Large Enterprise
  • Mid Market

Peers used Qualtrics Customer Experience to Improve customer satisfaction and Acquire customers

Peer and Expert Opinion on Features

for Qualtrics Customer Experience

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.05/5

Read Reviews (579)
Dashboard

4.13/5

Read Reviews (145)
Personalization

3.66/5

Read Reviews (61)
Ticketing

3.68/5

Read Reviews (35)
Survey themes library

3.33/5

Read Reviews (14)
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.05/5

Read Reviews (579)
Dashboard

4.13/5

Read Reviews (145)
Personalization

3.66/5

Read Reviews (61)
Ticketing

3.68/5

Read Reviews (35)
Survey themes library

3.33/5

Read Reviews (14)

IT and Other Capabilities

for Qualtrics Customer Experience

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.61/5

Read Reviews (234)
Data Import

3.42/5

Read Reviews (231)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.61/5

Read Reviews (234)
Data Import

3.42/5

Read Reviews (231)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

3.82/5

Read Reviews (442)
Phone Support

3.49/5

Read Reviews (77)
Chat Support

3.41/5

Read Reviews (80)
Email Support

3.35/5

Read Reviews (67)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

3.82/5

Read Reviews (442)
Phone Support

3.49/5

Read Reviews (77)
Chat Support

3.41/5

Read Reviews (80)
Email Support

3.35/5

Read Reviews (67)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.22/5

Read Reviews (10)
Analytics

4.50/5

Read Reviews (178)
Custom Reports

3.68/5

Read Reviews (497)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.22/5

Read Reviews (10)
Analytics

4.50/5

Read Reviews (178)
Custom Reports

3.68/5

Read Reviews (497)

Software Failure Risk Guidance

?

for Qualtrics Customer Experience

Overall Risk Meter

Low Medium High

Top Failure Risks for Qualtrics Customer Experience

Vendor Profile Details

Company Name

Qualtrics

Year Founded

2002

HQ Location

333 W River Park Dr Provo, Utah 84604

Employees

1001-5000

Social

Financials

M&A