Qualtrics Customer Experience Overview
Qualtrics-Customer-Experience enables businesses to capture customer feedback and improve satisfaction. Increased loyalty and spending are achieved through listening and addressing customer needs.
Use Cases
Customers recommend Collecting Feedback, Engaging Conversational Surveys, Helpdesk Management, as the business use cases that they have been most satisfied with while using Qualtrics Customer Experience.
Business Priorities
Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using Qualtrics Customer Experience.
Qualtrics Customer Experience Use-Cases and Business Priorities: Customer Satisfaction Data
Qualtrics Customer Experience works with different mediums / channels such as Website.
Qualtrics Customer Experience's features include Embedded Survey Forms, Dashboard, Personalization, etc. and Qualtrics Customer Experience support capabilities include AI Powered, 24/7 Support, Phone Support, etc. also Qualtrics Customer Experience analytics capabilities include Analytics, and Custom Reports.
Reviews
"With Qualtrics, NPS has risen every year, and CLOSING THE LOOP IS NOW SEAMLESS." - Microsoft
Qualtrics Customer Experience, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Qualtrics Customer Experience
Top Industries
- Education
- Research
- Computer Software
Popular in
- Enterprise
- Large Enterprise
- Mid Market
Qualtrics Customer Experience is popular in Education, Research, and Computer Software and is widely used by Enterprise, Large Enterprise, and Mid Market.
Comprehensive Insights on Qualtrics Customer Experience Use Cases
How can Qualtrics Customer Experience optimize your Collecting Feedback Workflow?
What Are the key features of Qualtrics Customer Experience for Engaging Conversational Surveys?
How can Qualtrics Customer Experience optimize your Helpdesk Management Workflow?
What makes Qualtrics Customer Experience ideal for Market Research?
37+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Qualtrics Customer Experience solved their Customer Feedback Management needs. Cuspera uses 3530 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
With Qualtrics, NPS has risen every year, and CLOSING THE LOOP IS NOW SEAMLESS. Testimonial By Microsoft |
|
The Finder experience is a key differentiator for us, and partnering with Qualtrics ensures we stay one step ahead of the competition. Testimonial By Steve Lockwood |
|
Powered by the speed and accuracy of the Qualtrics CustomerXM platform, Vietnam Airlines is able to capture customer insights, which serve as very important input for creating breakthrough customer experiences - characterized by Vietnam’s rich culture and identity - helping cement our position as o...ne of the leading carriers in the region. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Microsoft |
With Qualtrics, NPS has risen every year, and CLOSING THE LOOP IS NOW SEAMLESS. Testimonial By Microsoft |
|
Steve Lockwood Head of Insights and Marketing Analytics Finder |
The Finder experience is a key differentiator for us, and partnering with Qualtrics ensures we stay one step ahead of the competition. Testimonial By Steve Lockwood |
|
NGO HONG MINH Director of Passenger Service Department Vietnam Airlines |
Powered by the speed and accuracy of the Qualtrics CustomerXM platform, Vietnam Airlines is able to capture customer insights, which serve as very important input for creating breakthrough customer experiences - characterized by Vietnam’s rich culture and identity - helping cement our position as o...ne of the leading carriers in the region. |
Case Studies
CASE STUDY Zillow
CASE STUDY Trafford Housing Trust
CASE STUDY Tufts Medicine
CASE STUDY UPS
CASE STUDY VRT
CASE STUDY Tetra Pak
Video
Future of Customer Experience Qualtrics Webinar Snippet
Frequently Asked Questions(FAQ)
for Qualtrics Customer Experience
What is Qualtrics Customer Experience?
Qualtrics Customer Experience is a Customer Experience Management (CXM) platform that collects feedback from across multiple channels and improves the digital customer journey. It fixes every broken experience, and increases customer loyalty and spend. It is designed to help businesses to manage their online reputation, increase positive reviews, analyze engagement trends, and improve customer retention.
With Qualtrics Customer Experience, users get the power of the ultimate listening engine, predictive intelligence and analytics, and full closed-loop actioning capabilities, can gain a holistic understanding of customers’ experiences and take the right actions that drive meaningful impact. It increases customer engagement and captures feedback from multiple channels such as email, SMS, web, mobile apps, and IoT devices. Its drag-and-drop integrations automatically trigger actions in CRM, ticketing systems, messaging apps and more.
Some of the features include personalized consumer insights, trend analysis, online reputation management, and behavior-based predictions.
What is Qualtrics Customer Experience used for?
What are the top features of Qualtrics Customer Experience?
Who uses Qualtrics Customer Experience?
What are Qualtrics Customer Experience alternatives?
Where is Qualtrics Customer Experience located?
Peers used Qualtrics Customer Experience for Collecting feedback and Engaging conversational surveys
Qualtrics Customer Experience Competitors
Qualtrics Customer Experience Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (10) |
| Analytics | Read Reviews (178) |
| Custom Reports | Read Reviews (497) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (10) |
| Analytics | Read Reviews (178) |
| Custom Reports | Read Reviews (497) |
Qualtrics Customer Experience Integrations
Qualtrics Customer Experience integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Qualtrics Customer Experience
Software Failure Risk Guidance
?for Qualtrics Customer Experience
Overall Risk Meter
Top Failure Risks for Qualtrics Customer Experience
Qualtrics, LLC News
Sonata Software and Qualtrics Partner to Transform Customer Experience for Global Brands
Sonata Software and Qualtrics have formed a strategic partnership to deliver enhanced customer experience solutions for global enterprises. The collaboration combines Sonatas digital engineering expertise with Qualtrics experience management platform, enabling brands to leverage advanced analytics and actionable insights to improve customer engagement and loyalty.
Qualtrics Named a leader in employee experience management platforms
Qualtrics has been recognized as a leader in employee experience management platforms, highlighting its strong capabilities in experience management software for enterprises. This recognition reinforces Qualtrics' position in the employee engagement and HR technology market.
State Board of Education, Qualtrics partnering to transform K-12 education - Yahoo
The State Board of Education is partnering with Qualtrics to transform K-12 education.
Qualtrics Introduces New Market Intelligence Capabilities
Qualtrics has introduced new market intelligence capabilities, enhancing its offerings in data management and analytics.
Qualtrics, LLC Profile
HQ Location
333 W River Park Dr Provo, Utah 84604
Employees
1001-5000
Social
Financials
SERIES C
Why is Qualtrics Customer Experience the best choice for Social Media Analytics?