Qualtrics Customer Experience Overview
Qualtrics-Customer-Experience enables businesses to capture customer feedback and improve satisfaction. Increased loyalty and spending are achieved through listening and addressing customer needs.
Use Cases
Customers recommend Collecting Feedback, Engaging Conversational Surveys, Helpdesk Management, as the business use cases that they have been most satisfied with while using Qualtrics Customer Experience.
Business Priorities
Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using Qualtrics Customer Experience.
Qualtrics Customer Experience Use-Cases and Business Priorities: Customer Satisfaction Data
Qualtrics Customer Experience works with different mediums / channels such as Website,
Qualtrics Customer Experience's features include Embedded Survey Forms, Dashboard, Personalization, etc.
Reviews
"With Qualtrics, NPS has risen every year, and CLOSING THE LOOP IS NOW SEAMLESS." - Microsoft
Qualtrics Customer Experience, Qualtrics CoreXM, Thematic, Delighted platform, Alida, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Qualtrics Customer Experience
Top Industries
- Education
- Research
- Computer Software
Popular in
- Enterprise
- Large Enterprise
- Mid Market
Qualtrics Customer Experience is popular in Education, Research, and Computer Software and is widely used by Enterprise, Large Enterprise, and Mid Market.
Comprehensive Insights on Qualtrics Customer Experience Use Cases
How does Qualtrics Customer Experience facilitate Collecting Feedback?
"...We are running the NPS measures since several years and are looking at developping our transactional experience program...." Peer review by Stephanie C., Customer Experience Manager, Banking
How efficiently Does Qualtrics Customer Experience manage your Engaging Conversational Surveys?
"...Agents are knowledgeable and engaged to provide support in helping with API integration...." Peer review by Anton v, President, Information Technology and Services
What solutions does Qualtrics Customer Experience provide for Helpdesk Management?
What Are the key features of Qualtrics Customer Experience for Market Research?
How efficiently Does Qualtrics Customer Experience manage your Social Media Analytics?
37+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Qualtrics Customer Experience solved their Customer Feedback Management needs. Cuspera uses 3530 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
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With Qualtrics, NPS has risen every year, and CLOSING THE LOOP IS NOW SEAMLESS. Testimonial By Microsoft |
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Powered by the speed and accuracy of the Qualtrics CustomerXM platform, Vietnam Airlines is able to capture customer insights, which serve as very important input for creating breakthrough customer experiences - characterized by Vietnam’s rich culture and identity - helping cement our position as o...ne of the leading carriers in the region. |
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Qualtrics significantly increased the volume of patient feedback we were capturing, as well as our ability to act on it Testimonial By Jeffrey Woods |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Microsoft |
With Qualtrics, NPS has risen every year, and CLOSING THE LOOP IS NOW SEAMLESS. Testimonial By Microsoft |
|
NGO HONG MINH Director of Passenger Service Department Vietnam Airlines |
Powered by the speed and accuracy of the Qualtrics CustomerXM platform, Vietnam Airlines is able to capture customer insights, which serve as very important input for creating breakthrough customer experiences - characterized by Vietnam’s rich culture and identity - helping cement our position as o...ne of the leading carriers in the region. |
|
Jeffrey Woods National Patient Experience Manager Healthscope |
Qualtrics significantly increased the volume of patient feedback we were capturing, as well as our ability to act on it Testimonial By Jeffrey Woods |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study Jackson College (Michigan)Read More |
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Case Study Yamaha CorporationRead More |
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Case Study JetBlueRead More |
Video
Future of Customer Experience Qualtrics Webinar Snippet
Frequently Asked Questions(FAQ)
for Qualtrics Customer Experience
What is Qualtrics Customer Experience?
Qualtrics Customer Experience is a Customer Experience Management (CXM) platform that collects feedback from across multiple channels and improves the digital customer journey. It fixes every broken experience, and increases customer loyalty and spend. It is designed to help businesses to manage their online reputation, increase positive reviews, analyze engagement trends, and improve customer retention.
With Qualtrics Customer Experience, users get the power of the ultimate listening engine, predictive intelligence and analytics, and full closed-loop actioning capabilities, can gain a holistic understanding of customers’ experiences and take the right actions that drive meaningful impact. It increases customer engagement and captures feedback from multiple channels such as email, SMS, web, mobile apps, and IoT devices. Its drag-and-drop integrations automatically trigger actions in CRM, ticketing systems, messaging apps and more.
Some of the features include personalized consumer insights, trend analysis, online reputation management, and behavior-based predictions.
What is Qualtrics Customer Experience used for?
What are the top features of Qualtrics Customer Experience?
Who uses Qualtrics Customer Experience?
What are Qualtrics Customer Experience alternatives?
Where is Qualtrics Customer Experience located?
Peers used Qualtrics Customer Experience for Collecting feedback and Engaging conversational surveys
Qualtrics Customer Experience Competitors
Qualtrics Customer Experience Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (10) |
| Analytics | Read Reviews (178) |
| Custom Reports | Read Reviews (497) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (10) |
| Analytics | Read Reviews (178) |
| Custom Reports | Read Reviews (497) |
Qualtrics Customer Experience Integrations
Qualtrics Customer Experience integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Qualtrics Customer Experience
Overall Risk Meter
Top Failure Risks for Qualtrics Customer Experience
Qualtrics News
How Qualtrics is driving experience management with AI | Computer Weekly
Speaking at the X4 event in Sydney this week, Qualtrics CEO Zig Serafin said the company's AI capabilities are aimed at helping enterprises understand ...
Becoming Patient-obsessed at Qualtrics - Healthcare IT Today
Qualtrics is a data collection and analysis platform that's used by many in health care, focused on “experience management.
Qualtrics Profile
HQ Location
333 W River Park Dr Provo, Utah 84604
Employees
1001-5000
Social
Financials
SERIES C
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