Qualtrics Customer Experience Overview
This is a summary of the comprehensive capabilities and benefits of Qualtrics Customer Experience based on over 3530 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Qualtrics Customer Experience, Qualtrics CoreXM, Thematic, Delighted platform, Alida, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Qualtrics Customer Experience is right for your needs? Our Cuspera AI engine can evaluate how Qualtrics Customer Experience fits your specific business needs, industry, and context. Get your personalized assessment report today.
Qualtrics Customer Experience supports business activities such as:
- Collecting Feedback
- Engaging Conversational Surveys
- Helpdesk Management
- Market Research
- Social Media Analytics
Qualtrics Customer Experience can help you with many business goals, such as Improve Customer Satisfaction, Acquire Customers, Grow Market Share, Improve ROI, Increase Sales & Revenue, etc. It can help manage these activities if you use Website for these needs. As a solution, Qualtrics Customer Experience's capabilities include Embedded Survey Forms, Dashboard, Personalization, etc.
Qualtrics Customer Experience was founded in 2002. Education Vertical is its biggest customer base.
Reviews
"Powered by the speed and accuracy of the Qualtrics CustomerXM platform, Vietnam Airlines is able to capture customer insights, which serve as very important input for creating breakthrough customer experiences - characterized by Vietnam’s rich cultu...re and identity - helping cement our position as one of the leading carriers in the region. " - NGO HONG MINH
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Qualtrics Customer Experience solved their Customer Feedback Management needs. Cuspera uses 3530 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Business Priorities
Improve Customer Satisfaction and Acquire Customers are the most popular business priorities peers achieved using Qualtrics Customer Experience.
Use Cases
Peers recommend Collecting Feedback , Engaging Conversational Surveys , Helpdesk Management , as the business use cases that they have been most satisfied while using Qualtrics Customer Experience.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Collecting Feedback |
4.92/5 ★ |
"...It is very easy to use and customise; company listens to customer feedback in terms of features and capabilities; it gets the job done. ...." Peer review by Veronica H., Evaluation manager, Education |
| measuring net promoter score |
4.92/5 ★ |
"...We are running the NPS measures since several years and are looking at developping our transactional experience program...." Peer review by Stephanie C., Customer Experience Manager, Banking |
| Measuring CSAT |
4.88/5 ★ |
"...Understand the end-to-end experience across all your digital channels, identify experience gaps and see the actions to take that will have the biggest impact on customer satisfaction and loyalty. ..." Case Study Fandango |
| Engaging Conversational Surveys |
4.94/5 ★ |
"...Overall, I'm happy with the level of engagement and responsiveness of the team...." Peer review by Executive Sponsor |
| engaging and following up |
4.93/5 ★ |
"...follow up...." Peer review by Erica W., Researcher, Research |
| Helpdesk Management with Website |
2.91/5 ★ |
"...The best part is finding the number to call for help...." Peer review by Amy S., Learning Assessment Specialist, Education |
| PEER EXPERIENCES | |
|---|---|
| Collecting Feedback |
4.92/5 ★ |
"...It is very easy to use and customise; company listens to customer feedback in terms of features and capabilities; it gets the job done. ...." Peer review by Veronica H., Evaluation manager, Education |
|
| measuring net promoter score |
4.92/5 ★ |
| Measuring CSAT |
4.92/5 ★ |
| Engaging Conversational Surveys |
4.94/5 ★ |
"...Overall, I'm happy with the level of engagement and responsiveness of the team...." Peer review by Executive Sponsor |
|
| engaging and following up |
4.94/5 ★ |
| Helpdesk Management with Website |
2.91/5 ★ |
"...The best part is finding the number to call for help...." Peer review by Amy S., Learning Assessment Specialist, Education |
|
37+ more Business Use Cases
Our AI advisor, Wyz, harnessed 3530 insights from peers and experts to help you assess how these Qualtrics Customer Experience use cases fit your Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Powered by the speed and accuracy of the Qualtrics CustomerXM platform, Vietnam Airlines is able to capture customer insights, which serve as very important input for creating breakthrough customer experiences - characterized by Vietnam’s rich culture and identity - helping cement our position as o...ne of the leading carriers in the region. |
|
With Qualtrics, NPS has risen every year, and CLOSING THE LOOP IS NOW SEAMLESS. Testimonial By Microsoft |
|
|
Qualtrics significantly increased the volume of patient feedback we were capturing, as well as our ability to act on it Testimonial By Jeffrey Woods |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
NGO HONG MINH Director of Passenger Service Department Vietnam Airlines |
Powered by the speed and accuracy of the Qualtrics CustomerXM platform, Vietnam Airlines is able to capture customer insights, which serve as very important input for creating breakthrough customer experiences - characterized by Vietnam’s rich culture and identity - helping cement our position as o...ne of the leading carriers in the region. |
|
Microsoft |
With Qualtrics, NPS has risen every year, and CLOSING THE LOOP IS NOW SEAMLESS. Testimonial By Microsoft |
|
Jeffrey Woods National Patient Experience Manager Healthscope |
Qualtrics significantly increased the volume of patient feedback we were capturing, as well as our ability to act on it Testimonial By Jeffrey Woods |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study Jackson College (Michigan)Read More |
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Case Study Yamaha CorporationRead More |
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Case Study BMWRead More |
Frequently Asked Questions(FAQ)
for Qualtrics Customer Experience
What is Qualtrics Customer Experience?
What is Qualtrics Customer Experience used for?
What are the top features of Qualtrics Customer Experience?
Who uses Qualtrics Customer Experience?
What are Qualtrics Customer Experience alternatives?
Where is Qualtrics Customer Experience located?
Popular Business Setting
for Qualtrics Customer Experience
Top Industries
- Education
- Research
- Computer Software
Popular in
- Enterprise
- Large Enterprise
- Mid Market
Peers used Qualtrics Customer Experience to Improve customer satisfaction and Acquire customers
Qualtrics Customer Experience Alternatives
Peer and Expert Opinion on Features
for Qualtrics Customer Experience
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (579) |
| Dashboard | Read Reviews (145) |
| Personalization | Read Reviews (61) |
| Ticketing | Read Reviews (35) |
| Survey themes library | Read Reviews (14) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (579) |
| Dashboard | Read Reviews (145) |
| Personalization | Read Reviews (61) |
| Ticketing | Read Reviews (35) |
| Survey themes library | Read Reviews (14) |
IT and Other Capabilities
for Qualtrics Customer Experience
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (234) |
| Data Import | Read Reviews (231) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (234) |
| Data Import | Read Reviews (231) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (442) |
| Phone Support | Read Reviews (77) |
| Chat Support | Read Reviews (80) |
| Email Support | Read Reviews (67) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (442) |
| Phone Support | Read Reviews (77) |
| Chat Support | Read Reviews (80) |
| Email Support | Read Reviews (67) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (10) |
| Analytics | Read Reviews (178) |
| Custom Reports | Read Reviews (497) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (10) |
| Analytics | Read Reviews (178) |
| Custom Reports | Read Reviews (497) |
Software Failure Risk Guidance
?for Qualtrics Customer Experience
Overall Risk Meter
Top Failure Risks for Qualtrics Customer Experience
Vendor Profile Details
HQ Location
333 W River Park Dr Provo, Utah 84604
Employees
1001-5000
Social
Financials
SERIES C
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