Qualtrics Customer Experience Overview

This is a summary of the comprehensive capabilities and benefits of Qualtrics Customer Experience based on over 3530 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Qualtrics Customer Experience, Qualtrics CoreXM, Thematic, Delighted platform, Alida, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Qualtrics Customer Experience is right for your needs? Our Cuspera AI engine can evaluate how Qualtrics Customer Experience fits your specific business needs, industry, and context. Get your personalized assessment report today.

Qualtrics Customer Experience supports business activities such as:

  • Collecting Feedback
  • Engaging Conversational Surveys
  • Helpdesk Management
  • Market Research
  • Social Media Analytics

Qualtrics Customer Experience can help you with many business goals, such as Improve Customer Satisfaction, Acquire Customers, Grow Market Share, Improve ROI, Increase Sales & Revenue, etc. It can help manage these activities if you use Website for these needs. As a solution, Qualtrics Customer Experience's capabilities include Embedded Survey Forms, Dashboard, Personalization, etc.

Qualtrics Customer Experience was founded in 2002. Education Vertical is its biggest customer base.

Reviews

"The Finder experience is a key differentiator for us, and partnering with Qualtrics ensures we stay one step ahead of the competition. " - Steve Lockwood

Qualtrics Customer Experience Reviews

11 buyers and buying teams have used Cuspera to assess how well Qualtrics Customer Experience solved their Customer Feedback Management needs. Cuspera uses 3530 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities peers achieved using Qualtrics Customer Experience.

Other priorities:

  • Grow Market Share
  • Improve ROI
  • Increase Sales & Revenue
  • Increase Customer Life Time Value
  • Improve Brand Engagement
  • Build Brand Awareness
  • Improve Digital And Social Presence
  • Scale Best Practices
  • Improve Product Experience
  • Enter New Markets Internationally Or Locally
  • Establish Thought Leadership
See all business priorities See less business priorities

Use Cases

Peers recommend Collecting Feedback , Engaging Conversational Surveys , Helpdesk Management , as the business use cases that they have been most satisfied while using Qualtrics Customer Experience.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Collecting Feedback

4.92/5

Read Reviews (164)

"...Customer feedback Makes taking surveys easy and quick without the hassle...."
measuring net promoter score

4.92/5

Read Reviews (46)

"...The results dashboard is nice for getting a snapshot of sentiment; I especially like the Net Promoter score. . ...."
Measuring CSAT

4.88/5

Read Reviews (26)

"...Understand the end-to-end experience across all your digital channels, identify experience gaps and see the actions to take that will have the biggest impact on customer satisfaction and loyalty. ..."
Engaging Conversational Surveys

4.94/5

Read Reviews (83)

"...With a holistic view of employee experience, your team can pinpoint key drivers of engagement and receive targeted actions to drive meaningful improvement. ..." Case Study Under Armour
engaging and following up

4.93/5

Read Reviews (72)

"...With a holistic view of employee experience, your team can pinpoint key drivers of engagement and receive targeted actions to drive meaningful improvement. ..."
Helpdesk Management with Website

2.91/5

Read Reviews (59)

"...Qualtrics Support can then help you determine whether or not your university has a Qualtrics license and send you to the appropriate account administrator...." Case Study JetBlue
PEER EXPERIENCES
Collecting Feedback

4.92/5

Read Reviews (164)

"...Customer feedback Makes taking surveys easy and quick without the hassle...." Peer review by User in Hospital & Health Care, Hospital & Health Care
measuring net promoter score

4.92/5

Read Reviews (46)

Measuring CSAT

4.92/5

Read Reviews (26)

Engaging Conversational Surveys

4.94/5

Read Reviews (83)

"...With a holistic view of employee experience, your team can pinpoint key drivers of engagement and receive targeted actions to drive meaningful improvement. ..." Case Study Under Armour
engaging and following up

4.94/5

Read Reviews (72)

Helpdesk Management with Website

2.91/5

Read Reviews (59)

"...Qualtrics Support can then help you determine whether or not your university has a Qualtrics license and send you to the appropriate account administrator...." Case Study JetBlue

37+ more Business Use Cases

Our AI advisor, Wyz, harnessed 3530 insights from peers and experts to help you assess how these Qualtrics Customer Experience use cases fit your Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Qualtrics Customer Experience testimonial

Steve Lockwood

Head of Insights and Marketing Analytics

Finder

The Finder experience is a key differentiator for us, and partnering with Qualtrics ensures we stay one step ahead of the competition. Testimonial By Steve Lockwood
Qualtrics Customer Experience testimonial

Jeffrey Woods

National Patient Experience Manager

Healthscope

Qualtrics significantly increased the volume of patient feedback we were capturing, as well as our ability to act on it Testimonial By Jeffrey Woods
Qualtrics Customer Experience testimonial

Allianz

The intuitive platform with integrated analytics has helped our company REDUCE CUSTOMER INSIGHTS REPORTING TIME BY 50%, enabling faster reactions to feedback and resulting in a 15% increase in acquisitions and MILLIONS IN INCREMENTAL REVENUES. Testimonial By Allianz
CUSTOMERS TESTIMONIALS
Qualtrics Customer Experience testimonial

Steve Lockwood

Head of Insights and Marketing Analytics

Finder

The Finder experience is a key differentiator for us, and partnering with Qualtrics ensures we stay one step ahead of the competition. Testimonial By Steve Lockwood
Qualtrics Customer Experience testimonial

Jeffrey Woods

National Patient Experience Manager

Healthscope

Qualtrics significantly increased the volume of patient feedback we were capturing, as well as our ability to act on it Testimonial By Jeffrey Woods
Qualtrics Customer Experience testimonial

Allianz

The intuitive platform with integrated analytics has helped our company REDUCE CUSTOMER INSIGHTS REPORTING TIME BY 50%, enabling faster reactions to feedback and resulting in a 15% increase in acquisitions and MILLIONS IN INCREMENTAL REVENUES. Testimonial By Allianz

Case Studies

COMPANY CASE STUDIES
Qualtrics Customer Experience case study
Case Study BMW

BMW invested in Qualtrics XM to reengineer its CX program and drive increased repurchase and return service rates.

Read More
Qualtrics Customer Experience case study
Case Study JetBlue

JetBlue uses Qualtrics to measure and manage the entire customer experience.

Read More
Qualtrics Customer Experience case study
Case Study Yamaha Corporation

Leaarn how Yamaha Corporation used Qualtrics

Read More

Video

Future of Customer Experience Qualtrics Webinar Snippet

Video Thumbnail

Based on peer insights

Cuspera recommends Qualtrics Customer Experience for

Use Cases Collecting Feedback , Engaging Conversational Surveys , Helpdesk Management
Medium Website
Features Embedded Survey Forms, Dashboard, Personalization
Business Priorities Improve Customer Satisfaction, Acquire Customers, Grow Market Share
Industries Education, Research, Computer Software

Frequently Asked Questions(FAQ)

for Qualtrics Customer Experience

What is Qualtrics Customer Experience?

Qualtrics Customer Experience is a Customer Experience Management (CXM) platform that collects feedback from across multiple channels and improves the digital customer journey. It fixes every broken experience, and increases customer loyalty and spend. It is designed to help businesses to manage their online reputation, increase positive reviews, analyze engagement trends, and improve customer retention.

What is Qualtrics Customer Experience used for?

Qualtrics Customer Experience is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Collecting Feedback, Engaging Conversational Surveys and Helpdesk Management .

What are the top features of Qualtrics Customer Experience?

Embedded survey forms, Dashboard and Personalization are some of the top features of Qualtrics Customer Experience.

Who uses Qualtrics Customer Experience?

Qualtrics Customer Experience is used by Education, Research and Computer Software among other industries.

What are Qualtrics Customer Experience alternatives?

Qualtrics CoreXM, Thematic, Delighted Platform and Alida are popular alternatives for Qualtrics Customer Experience.

Where is Qualtrics Customer Experience located?

Qualtrics Customer Experience is headquartered at 333 W River Park Dr Provo, Utah 84604.

Popular Business Setting

for Qualtrics Customer Experience

Top Industries

  • Education
  • Research
  • Computer Software

Popular in

  • Enterprise
  • Large Enterprise
  • Mid Market
lightning

Peers used Qualtrics Customer Experience to Improve customer satisfaction and Acquire customers

Peer and Expert Opinion on Features

for Qualtrics Customer Experience

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.05/5

Read Reviews (579)
Dashboard

4.13/5

Read Reviews (145)
Personalization

3.66/5

Read Reviews (61)
Ticketing

3.68/5

Read Reviews (35)
Survey themes library

3.33/5

Read Reviews (14)
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.05/5

Read Reviews (579)
Dashboard

4.13/5

Read Reviews (145)
Personalization

3.66/5

Read Reviews (61)
Ticketing

3.68/5

Read Reviews (35)
Survey themes library

3.33/5

Read Reviews (14)

IT and Other Capabilities

for Qualtrics Customer Experience

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.61/5

Read Reviews (234)
Data Import

3.42/5

Read Reviews (231)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.61/5

Read Reviews (234)
Data Import

3.42/5

Read Reviews (231)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

3.82/5

Read Reviews (442)
Phone Support

3.49/5

Read Reviews (77)
Chat Support

3.41/5

Read Reviews (80)
Email Support

3.35/5

Read Reviews (67)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

3.82/5

Read Reviews (442)
Phone Support

3.49/5

Read Reviews (77)
Chat Support

3.41/5

Read Reviews (80)
Email Support

3.35/5

Read Reviews (67)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.22/5

Read Reviews (10)
Analytics

4.50/5

Read Reviews (178)
Custom Reports

3.68/5

Read Reviews (497)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.22/5

Read Reviews (10)
Analytics

4.50/5

Read Reviews (178)
Custom Reports

3.68/5

Read Reviews (497)

Software Failure Risk Guidance

?

for Qualtrics Customer Experience

Overall Risk Meter

Low Medium High

Top Failure Risks for Qualtrics Customer Experience

Vendor Profile Details

Company Name

Qualtrics

Year Founded

2002

HQ Location

333 W River Park Dr Provo, Utah 84604

Employees

1001-5000

Social

Financials

SERIES C