Qualtrics Customer Experience Overview

Qualtrics-Customer-Experience enables businesses to capture customer feedback and improve satisfaction. Increased loyalty and spending are achieved through listening and addressing customer needs.

Use Cases

Customers recommend Collecting Feedback, Engaging Conversational Surveys, Helpdesk Management, as the business use cases that they have been most satisfied with while using Qualtrics Customer Experience.

Other use cases:

  • Market Research
  • Social Media Analytics
  • Customise Loyalty Program
  • Training & Onboarding
  • Products & Pricelist Management
  • Product Marketing
  • Campaign Management
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Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using Qualtrics Customer Experience.

Other priorities:

  • Grow Market Share
  • Improve ROI
  • Increase Sales & Revenue
  • Increase Customer Life Time Value
  • Improve Brand Engagement
  • Build Brand Awareness
  • Improve Digital And Social Presence
  • Scale Best Practices
  • Improve Product Experience
  • Enter New Markets Internationally Or Locally
  • Establish Thought Leadership
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Qualtrics Customer Experience Use-Cases and Business Priorities: Customer Satisfaction Data

Qualtrics Customer Experience works with different mediums / channels such as Website.

Qualtrics Customer Experience's features include Embedded Survey Forms, Dashboard, Personalization, etc. and Qualtrics Customer Experience support capabilities include AI Powered, 24/7 Support, Phone Support, etc. also Qualtrics Customer Experience analytics capabilities include Analytics, and Custom Reports.

Reviews

"The intuitive platform with integrated analytics has helped our company REDUCE CUSTOMER INSIGHTS REPORTING TIME BY 50%, enabling faster reactions to feedback and resulting in a 15% increase in acquisitions and MILLIONS IN INCREMENTAL REVENUES." - Allianz

Qualtrics Customer Experience, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Qualtrics Customer Experience

Top Industries

  • Education
  • Research
  • Computer Software

Popular in

  • Enterprise
  • Large Enterprise
  • Mid Market

Qualtrics Customer Experience is popular in Education, Research, and Computer Software and is widely used by Enterprise, Large Enterprise, and Mid Market.

Comprehensive Insights on Qualtrics Customer Experience Use Cases

Why is Qualtrics Customer Experience the best choice for Collecting Feedback?

How can Qualtrics Customer Experience enhance your Engaging Conversational Surveys process?

What solutions does Qualtrics Customer Experience provide for Helpdesk Management?

What solutions does Qualtrics Customer Experience provide for Market Research?

How can Qualtrics Customer Experience enhance your Social Media Analytics process?

37+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Qualtrics Customer Experience solved their Customer Feedback Management needs. Cuspera uses 3530 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Qualtrics Customer Experience testimonial

Allianz
The intuitive platform with integrated analytics has helped our company REDUCE CUSTOMER INSIGHTS REPORTING TIME BY 50%, enabling faster reactions to feedback and resulting in a 15% increase in acquisitions and MILLIONS IN INCREMENTAL REVENUES. Testimonial By Allianz
Qualtrics Customer Experience testimonial

Steve Lockwood

Head of Insights and Marketing Analytics

Finder
The Finder experience is a key differentiator for us, and partnering with Qualtrics ensures we stay one step ahead of the competition. Testimonial By Steve Lockwood
Qualtrics Customer Experience testimonial

Microsoft
With Qualtrics, NPS has risen every year, and CLOSING THE LOOP IS NOW SEAMLESS. Testimonial By Microsoft
CUSTOMERS TESTIMONIALS
Qualtrics Customer Experience testimonial

Allianz
The intuitive platform with integrated analytics has helped our company REDUCE CUSTOMER INSIGHTS REPORTING TIME BY 50%, enabling faster reactions to feedback and resulting in a 15% increase in acquisitions and MILLIONS IN INCREMENTAL REVENUES. Testimonial By Allianz
Qualtrics Customer Experience testimonial

Steve Lockwood

Head of Insights and Marketing Analytics

Finder
The Finder experience is a key differentiator for us, and partnering with Qualtrics ensures we stay one step ahead of the competition. Testimonial By Steve Lockwood
Qualtrics Customer Experience testimonial

Microsoft
With Qualtrics, NPS has risen every year, and CLOSING THE LOOP IS NOW SEAMLESS. Testimonial By Microsoft

Case Studies

Real Estate

CASE STUDY Zillow

Zillow improved customer experience and employee engagement by using Qualtrics, leading to enhanced insights, increased conversion rates, and better employee retention.

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CASE STUDY Tetra Pak

Tetra Pak improved their research speed by 300%. Customer surveys now take 2 minutes. They achieved a 55% response rate from over 1,000 customers in the first year. Follow-up time with detractors red...uced to 48 hours from 15 days.

Read more →
Real Estate

CASE STUDY Trafford Housing Trust

Trafford Housing Trust improved customer and employee experiences using Qualtrics, leading to higher engagement, productivity, and real-time insights for better decision-making.

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Transportation/Trucking/Railroad

CASE STUDY UPS

Qualtrics helped UPS enhance customer and employee experiences, leading to improved engagement, productivity, and retention through real-time insights and AI-powered solutions.

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Hospital & Health Care

CASE STUDY Tufts Medicine

Tufts Medicine improved patient experience with Qualtrics. They saw a 10-point increase in NPS and 8% increase in hospital rating. They expanded surveys in nine languages and improved data accessibil...ity. They now respond quickly to patient feedback.

Read more →
Media Production

CASE STUDY VRT

VRT improved customer and employee experience using Qualtrics, leading to increased revenue, loyalty, and employee engagement. They leveraged real-time insights for strategic decision-making.

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Video

Future of Customer Experience Qualtrics Webinar Snippet

Video Thumbnail

Frequently Asked Questions(FAQ)

for Qualtrics Customer Experience

What is Qualtrics Customer Experience?

Qualtrics Customer Experience is a Customer Experience Management (CXM) platform that collects feedback from across multiple channels and improves the digital customer journey. It fixes every broken experience, and increases customer loyalty and spend. It is designed to help businesses to manage their online reputation, increase positive reviews, analyze engagement trends, and improve customer retention.

With Qualtrics Customer Experience, users get the power of the ultimate listening engine, predictive intelligence and analytics, and full closed-loop actioning capabilities, can gain a holistic understanding of customers’ experiences and take the right actions that drive meaningful impact. It increases customer engagement and captures feedback from multiple channels such as email, SMS, web, mobile apps, and IoT devices. Its drag-and-drop integrations automatically trigger actions in CRM, ticketing systems, messaging apps and more.

Some of the features include personalized consumer insights, trend analysis, online reputation management, and behavior-based predictions.

What is Qualtrics Customer Experience used for?

Qualtrics Customer Experience is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Collecting Feedback, Engaging Conversational Surveys and Helpdesk Management .

What are the top features of Qualtrics Customer Experience?

Embedded survey forms, Dashboard and Personalization are some of the top features of Qualtrics Customer Experience.

Who uses Qualtrics Customer Experience?

Qualtrics Customer Experience is used by Education, Research and Computer Software among other industries.

What are Qualtrics Customer Experience alternatives?

SmileBack, SurveyMethods, Medallia Agent Connect and Zenloop are popular alternatives for Qualtrics Customer Experience.

Where is Qualtrics Customer Experience located?

Qualtrics Customer Experience is headquartered at 333 W River Park Dr Provo, Utah 84604.
lightning

Peers used Qualtrics Customer Experience for Collecting feedback and Engaging conversational surveys

Qualtrics Customer Experience Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.22/5 ★

Read Reviews (10)
Analytics

4.50/5 ★

Read Reviews (178)
Custom Reports

3.68/5 ★

Read Reviews (497)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.22/5 ★

Read Reviews (10)
Analytics

4.50/5 ★

Read Reviews (178)
Custom Reports

3.68/5 ★

Read Reviews (497)

Software Failure Risk Guidance

?

for Qualtrics Customer Experience

Overall Risk Meter

Low Medium High

Top Failure Risks for Qualtrics Customer Experience

Qualtrics, LLC​ News

Partnership

Sonata Software and Qualtrics Partner to Transform Customer Experience for Global Brands

Sonata Software and Qualtrics have formed a strategic partnership to deliver enhanced customer experience solutions for global enterprises. The collaboration combines Sonatas digital engineering expertise with Qualtrics experience management platform, enabling brands to leverage advanced analytics and actionable insights to improve customer engagement and loyalty.

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Awards

Qualtrics Named a leader in employee experience management platforms

Qualtrics has been recognized as a leader in employee experience management platforms, highlighting its strong capabilities in experience management software for enterprises. This recognition reinforces Qualtrics' position in the employee engagement and HR technology market.

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Customer

State Board of Education, Qualtrics partnering to transform K-12 education - Yahoo

The State Board of Education is partnering with Qualtrics to transform K-12 education.

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Product

Qualtrics Introduces New Market Intelligence Capabilities

Qualtrics has introduced new market intelligence capabilities, enhancing its offerings in data management and analytics.

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Qualtrics, LLC​ Profile

Company Name

Qualtrics, LLC​

Company Website

https://www.qualtrics.com/au/

Year Founded

2002

HQ Location

333 W River Park Dr Provo, Utah 84604

Employees

1001-5000

Social

Facebook Linkedin Twitter

Financials

SERIES C