About OneDesk

OneDesk is helpdesk and project management software as a service on a single platform.

Cuspera Reviews

Cuspera curates public sources on the Interest such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well OneDesk solves your Project Management needs.

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using OneDesk.

Other priorities:

  • Improve Internal Communications
  • Launch New Products
  • Build Brand Awareness
  • Improve Visibility
See all business priorities See less business priorities

Use Cases

Peers recommend Workflow Management , Helpdesk Management , Communication Management , as the business use cases that they have been most satisfied while using OneDesk.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Workflow Management

4.71/5

Read Reviews (198)

"...Another example of where workflow automations can increase efficiency is in the automatic closing of completed tasks...." Case Study Design and Development Company
Helpdesk Management

4.98/5

Read Reviews (138)

"...The post Selecting a helpdesk solution to track support emails appeared first on OneDesk...." Selecting a helpdesk solution to track support emails
Communication Management with E-Mail, User Generated Content and Blogs

4.36/5

Read Reviews (59)

"...The admin can also manage automated messages and emails OneDesk sends on behalf of the company...." How a Digital Creative Agency uses OneDesk for Ticketing & Reporting
sending & publishing communications

4.15/5

Read Reviews (42)

tracking & monitoring communications

4.13/5

Read Reviews (6)

PEER EXPERIENCES
Workflow Management

4.71/5

Read Reviews (198)

"...Another example of where workflow automations can increase efficiency is in the automatic closing of completed tasks...." Case Study Design and Development Company
Helpdesk Management

4.98/5

Read Reviews (138)

"...The post Selecting a helpdesk solution to track support emails appeared first on OneDesk...." Selecting a helpdesk solution to track support emails
Communication Management with E-Mail, User Generated Content and Blogs

4.36/5

Read Reviews (59)

"...The admin can also manage automated messages and emails OneDesk sends on behalf of the company...." How a Digital Creative Agency uses OneDesk for Ticketing & Reporting
sending & publishing communications

4.36/5

Read Reviews (42)

tracking & monitoring communications

4.36/5

Read Reviews (6)

33+ more Business Use Cases

Our AI advisor, Wyz, harnessed 2498 insights from peers and experts to help you assess how these OneDesk use cases fit your Project Management needs.

Case Studies

COMPANY CASE STUDIES
Case Study Design and Development Company

Learn How a Creative & Design SaaS Company uses OneDesk to optimize their workflow

Read More
Case Study Healthcare MSP

Learn How a Healthcare MSP uses OneDesk to streamline its workflow

Read More
Case Study Wire Manufacturer

Wire Manufacturer uses OneDesk to capture requests and manage projects

Read More

Popular Business Setting

for OneDesk

Top Industries

  • Marketing and Advertising

Popular in

  • Small Business

Peers used OneDesk to Acquire customers and Enhance customer relationships

Peer and Expert Opinion on Features

for OneDesk

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Ticketing

4.29/5

Read Reviews (557)
Widgets

3.43/5

Read Reviews (41)
Dashboard

3.74/5

Read Reviews (33)
Alerts: popups & Notifications

3.22/5

Read Reviews (28)
Templates

4.28/5

Read Reviews (27)
FEATURES RATINGS AND REVIEWS
Ticketing

4.29/5

Read Reviews (557)
Widgets

3.43/5

Read Reviews (41)
Dashboard

3.74/5

Read Reviews (33)
Alerts: popups & Notifications

3.22/5

Read Reviews (28)
Templates

4.28/5

Read Reviews (27)

IT and Other Capabilities

for OneDesk

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.09/5

Read Reviews (170)
Data Export

3.96/5

Read Reviews (83)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.09/5

Read Reviews (170)
Data Export

3.96/5

Read Reviews (83)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Phone Support

4.71/5

Read Reviews (12)
Chat Support

4.69/5

Read Reviews (34)
24/7 Support

4.56/5

Read Reviews (381)
Email Support

4.29/5

Read Reviews (27)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Phone Support

4.71/5

Read Reviews (12)
Chat Support

4.69/5

Read Reviews (34)
24/7 Support

4.56/5

Read Reviews (381)
Email Support

4.29/5

Read Reviews (27)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.36/5

Read Reviews (29)
Custom Reports

4.09/5

Read Reviews (293)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.36/5

Read Reviews (29)
Custom Reports

4.09/5

Read Reviews (293)

Failure Risk Guidance Security Report

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for OneDesk

Overall Risk Meter

Low Medium High

Top Failure Risks for OneDesk

Vendor Profile Details

Company Name

OneDesk Inc

Company Website

https://www.onedesk.com/

HQ Location

1500 du College, Suite 210, Montreal, QC, Canada, H4L 5G6

Employees

01-10

Social

Financials

Private