OneDesk Overview
This is a summary of the comprehensive capabilities and benefits of OneDesk based on over 2498 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
OneDesk, BigTime Software, eSUB Construction Software, ClickUp, FunctionFox, etc., all belong to a category of solutions that help Project Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if OneDesk is right for your needs? Our Cuspera AI engine can evaluate how OneDesk fits your specific business needs, industry, and context. Get your personalized assessment report today.
OneDesk supports business activities such as:
- Workflow Management
- Helpdesk Management
- Communication Management
- Knowledge Management
- Engagement Management
OneDesk can help you with many business goals, such as Acquire Customers, Enhance Customer Relationships, Improve Internal Communications, Launch New Products, Build Brand Awareness, etc. It can help manage these activities if you use E-Mail User Generated Content and Blogs for these needs. As a solution, OneDesk's capabilities include Ticketing, Widgets, Dashboard, etc.
OneDesk Information Technology and Services Vertical is its biggest customer base.
Reviews
"...Every ticket type in OneDesk has its own workflow comprised of statuses that our client can create...." Case Study Hair Product Distributor
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well OneDesk solved their Project Management needs. Cuspera uses 2498 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Project Management needs.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using OneDesk.
Use Cases
Peers recommend Workflow Management , Helpdesk Management , Communication Management , as the business use cases that they have been most satisfied while using OneDesk.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Workflow Management |
4.71/5 ★ |
"...Every ticket type in OneDesk has its own workflow comprised of statuses that our client can create...." Case Study Hair Product Distributor |
| Helpdesk Management |
4.98/5 ★ |
"...OneDesk is a helpdesk and project management software...." Case Study Hearing Clinic |
| Communication Management with E-Mail, User Generated Content and Blogs |
4.36/5 ★ |
"...Any tickets that our client writes up have the option to be published as a knowledge base article...." Case Study Design and Development Company |
| sending & publishing communications |
4.16/5 ★ |
"...For example, the marketing department s duties include providing marketing data to other teams, delivering graphic and design assets, publishing product launch news, and various other supportive work...." Case Study Wire Manufacturer |
| tracking & monitoring communications |
4.13/5 ★ |
"...Social media monitoring, customer feedback management customer service & help desk, requirements management, project management, and issue tracking...." Peer review |
| PEER EXPERIENCES | |
|---|---|
| Workflow Management |
4.71/5 ★ |
"...Every ticket type in OneDesk has its own workflow comprised of statuses that our client can create...." Case Study Hair Product Distributor |
|
| Helpdesk Management |
4.98/5 ★ |
"...OneDesk is a helpdesk and project management software...." Case Study Hearing Clinic |
|
| Communication Management with E-Mail, User Generated Content and Blogs |
4.36/5 ★ |
"...Any tickets that our client writes up have the option to be published as a knowledge base article...." Case Study Design and Development Company |
|
| sending & publishing communications |
4.36/5 ★ |
| tracking & monitoring communications |
4.36/5 ★ |
35+ more Business Use Cases
Our AI advisor, Wyz, harnessed 2498 insights from peers and experts to help you assess how these OneDesk use cases fit your Project Management needs.
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study Hair Product DistributorRead More |
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Case Study Multi-National CorporationRead More |
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Case Study ISPRead More |
Frequently Asked Questions(FAQ)
for OneDesk
What is OneDesk?
What is OneDesk used for?
What are the top features of OneDesk?
Who uses OneDesk?
What are OneDesk alternatives?
Where is OneDesk located?
Popular Business Setting
for OneDesk
Top Industries
- Information Technology and Services
- Hospital & Health Care
- Consumer Services
Popular in
- Small Business
Peers used OneDesk to Acquire customers and Enhance customer relationships
OneDesk Alternatives
Peer and Expert Opinion on Features
for OneDesk
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (559) |
| Widgets | Read Reviews (41) |
| Dashboard | Read Reviews (33) |
| Alerts: popups & Notifications | Read Reviews (29) |
| Templates | Read Reviews (27) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (559) |
| Widgets | Read Reviews (41) |
| Dashboard | Read Reviews (33) |
| Alerts: popups & Notifications | Read Reviews (29) |
| Templates | Read Reviews (27) |
IT and Other Capabilities
for OneDesk
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (170) |
| Data Export | Read Reviews (84) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (170) |
| Data Export | Read Reviews (84) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (12) |
| Chat Support | Read Reviews (31) |
| 24/7 Support | Read Reviews (380) |
| Email Support | Read Reviews (27) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (12) |
| Chat Support | Read Reviews (31) |
| 24/7 Support | Read Reviews (380) |
| Email Support | Read Reviews (27) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (29) |
| Custom Reports | Read Reviews (293) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (29) |
| Custom Reports | Read Reviews (293) |
Software Failure Risk Guidance
?for OneDesk
Overall Risk Meter
Top Failure Risks for OneDesk
Vendor Profile Details
Company Name
OneDesk Inc
Company Website
https://www.onedesk.com/HQ Location
1500 du College, Suite 210, Montreal, QC, Canada, H4L 5G6
Employees
01-10
Social
Financials
PRIVATE
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