Kayako is a cloud-hosted Help Desk Software that puts all customer service channels in one place to address the customer concerns in a better and more efficient way. Kayako's customer support platform integrates various support channels such as email, live chat and phone calls. This assists with internal and customer-facing communication.
Kayako's help centre provides self-help and allows customers to answer their own questions, quickly and simply. Help centre analytics enables users to track the phrases customers are searching for in order to optimize content. Brands can also build and customize multiple help centres, each with unique content and branding. Kayako helps users visualize the customer’s journey and unify all customer interactions. The messenger feature allows users to support customers with a live chat experience that's as intuitive as messaging their friends. Brands can also help customers on the go with live chat on their mobile website or embedded in custom apps.
Kayako automates repetitive and standard customer service processes with auto-ticketing, macros, notifications and easy sorting so that agents can focus on delivering personalized support to high-level and more urgent concerns. Kayako provides strong support to eCommerce by displaying every page view and purchase history of the customer, as well as syncing it with the marketing or sales teams for more potential business from customers.
Popular Business Setting
- Information Technology and Services
- Computer Software
- Small Business
- Mid Market
Peer Recommendations on business needs
Improve internal communications, Increase sales & revenue, Enhance customer relationships, are the most popular goals peers achieved using Kayako .
It is the best suited for e-mail, e-mail, chat, channels.
Kayako does well for a wide range of processes. Peers recommend helpdesk management, engagement management, knowledge management, as the business processes that they have been most satisfied while using Kayako .
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First 5 Reports are Free
IT and Other Capabilities