Kayako Overview
Kayako is a help desk software platform for personal and connected customer service. Exceptional service is delivered across live chat, email, Facebook, and Twitter in multiple languages.
Use Cases
Customers recommend Helpdesk Management, Engagement Management, Knowledge Management, as the business use cases that they have been most satisfied with while using Kayako.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Kayako.
Kayako Use-Cases and Business Priorities: Customer Satisfaction Data
Kayako works with different mediums / channels such as Chat. Website. and E-Mail.
Kayako's features include Ticketing, Personalization, Alerts: Popups & Notifications, etc. and Kayako support capabilities include Email Support, Phone Support, Chat Support, etc. also Kayako analytics capabilities include Analytics, and Custom Reports.
Reviews
"Kayako positively and profoundly impacted how we interact with our customers daily, and has allowed us to build meaningful relationships with them while also providing clear, concise customer service." - Robert Miles
Kayako, Cayzu Help Desk, Vision Helpdesk, LiveAgent, Remote Support Desktop, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Kayako
Top Industries
- Information Technology and Services
- Computer Software
- Marketing and Advertising
Popular in
- Small Business
- Mid Market
- Enterprise
Kayako is popular in Information Technology And Services, Computer Software, and Marketing And Advertising and is widely used by Small Business, Mid Market, and Enterprise.
Kayako Customer wins, Customer success stories, Case studies
How can Kayako optimize your Helpdesk Management Workflow?
What solutions does Kayako provide for Engagement Management?
What makes Kayako ideal for Knowledge Management?
What benefits does Kayako offer for Workflow Management?
What solutions does Kayako provide for Communication Management?
11 buyers and buying teams have used Cuspera to assess how well Kayako solved their Help Desk needs. Cuspera uses 4106 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
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Kayako positively and profoundly impacted how we interact with our customers daily, and has allowed us to build meaningful relationships with them while also providing clear, concise customer service. Testimonial By Robert Miles |
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Kayako provides the best of both worlds in regards to a great real-time messaging experience and excellent conversation management. Kayako is an absolutely fantastic app that helps to keep us organized and our customers happy. Testimonial By Chris Notley-Smith |
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Since switching to the new Kayako, we were able to provide a significantly improved customer experience and our team has found ways to streamline a number of processes. Testimonial By Geeshan Subasingh |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Robert Miles Customer Support Manager Sega |
Kayako positively and profoundly impacted how we interact with our customers daily, and has allowed us to build meaningful relationships with them while also providing clear, concise customer service. Testimonial By Robert Miles |
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Chris Notley-Smith Marketing Manager DoneSafe |
Kayako provides the best of both worlds in regards to a great real-time messaging experience and excellent conversation management. Kayako is an absolutely fantastic app that helps to keep us organized and our customers happy. Testimonial By Chris Notley-Smith |
|
Geeshan Subasingh President NetFusion Designs |
Since switching to the new Kayako, we were able to provide a significantly improved customer experience and our team has found ways to streamline a number of processes. Testimonial By Geeshan Subasingh |
an Asian bank - Banking
Read more →Trilogy - Computer Software
Read more →Frequently Asked Questions(FAQ)
for Kayako
What is Kayako?
Kayako is a cloud-hosted Help Desk Software that puts all customer service channels in one place to address the customer concerns in a better and more efficient way. Kayako's customer support platform integrates various support channels such as email, live chat and phone calls. This assists with internal and customer-facing communication.
Kayako's help centre provides self-help and allows customers to answer their own questions, quickly and simply. Help centre analytics enables users to track the phrases customers are searching for in order to optimize content. Brands can also build and customize multiple help centres, each with unique content and branding. Kayako helps users visualize the customer’s journey and unify all customer interactions. The messenger feature allows users to support customers with a live chat experience that's as intuitive as messaging their friends. Brands can also help customers on the go with live chat on their mobile website or embedded in custom apps.
Kayako automates repetitive and standard customer service processes with auto-ticketing, macros, notifications and easy sorting so that agents can focus on delivering personalized support to high-level and more urgent concerns. Kayako provides strong support to eCommerce by displaying every page view and purchase history of the customer, as well as syncing it with the marketing or sales teams for more potential business from customers.
What is Kayako used for?
What are the top features of Kayako?
Who uses Kayako?
What are Kayako alternatives?
Where is Kayako located?
Peers used Kayako for helpdesk management and engagement management
Kayako Competitors
Kayako Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Analytics | Read Reviews (35) |
| Custom Reports | Read Reviews (333) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Analytics | Read Reviews (35) |
| Custom Reports | Read Reviews (333) |
Kayako Integrations
Kayako integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Kayako
Software Failure Risk Guidance
?for Kayako
Overall Risk Meter
Top Failure Risks for Kayako
Kayako News
Generative AI for Customer Support: Supercharge Any Platform with Kayako
Kayako introduces generative AI for customer support, enhancing existing platforms like Zendesk and Salesforce Service Cloud to automate responses, reduce response times, and improve resolution accuracy without disrupting workflows.
Kayako Profile
Company Name
Kayako
Company Website
https://kayako.com/HQ Location
401 Congress Ave, Suite 2650, Austin, Texas 78701, US
Employees
101-250
Social
Financials
PRIVATE
