Kayako Overview
This is a summary of the comprehensive capabilities and benefits of Kayako based on over 4106 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Kayako, SysAid, Freshservice, SolarWinds Service Desk, Help Scout, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Kayako is right for your needs? Our Cuspera AI engine can evaluate how Kayako fits your specific business needs, industry, and context. Get your personalized assessment report today.
Kayako supports business activities such as:
- Helpdesk Management
- Engagement Management
- Knowledge Management
- Workflow Management
- Communication Management
Kayako can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Increase Sales & Revenue, Improve Internal Communications, Scale Best Practices, etc. It can help manage these activities if you use Chat Website and E-Mail for these needs. As a solution, Kayako's capabilities include Ticketing, Personalization, Alerts: Popups & Notifications, etc.
Kayako Information Technology and Services Vertical is its biggest customer base.
Reviews
"Since switching to the new Kayako, we were able to provide a significantly improved customer experience and our team has found ways to streamline a number of processes. " - Geeshan Subasingh
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Kayako solved their Help Desk needs. Cuspera uses 4106 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Kayako.
Use Cases
Peers recommend Helpdesk Management , Engagement Management , Knowledge Management , as the business use cases that they have been most satisfied while using Kayako.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management with Chat |
4.86/5 ★ |
"...This is a simple ticket sales tool that we used to get started with help desk support...." Peer review by Vivienne C., Customer Service Representative, Computer Software |
| Engagement Management with Chat and Website |
4.62/5 ★ |
"...With omnichannel conversations and real-time chat, the tool makes sure that your agents can handle all customer interactions effortlessly at a single place. ..." 10 Best Help Desk Software to Totally Check out in 2020! |
| engaging and following up |
4.36/5 ★ |
"...A better overview on cross BU tickets and follow up Easy set up, great support...." Peer review by Svein Ivar A., Insurance |
| Knowledge Management with Chat |
4.81/5 ★ |
"...The knowledge base feature which allows us to quickly publish out useful information and provide the links to our clients...." Peer review by Gene L., Information Technology and Services |
| creating knowledge base |
4.71/5 ★ |
"...I like the ability to create different knowledge bases...." Peer review by Anonymous Reviewer |
| sharing knowledge |
3.42/5 ★ |
"...Kayako has provided us with a tool that we can use to share experience and knowledge to enable better communication...." Peer review by Laura Pearson, Product Support Coordinator, Macmillan Education |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management with Chat |
4.86/5 ★ |
"...This is a simple ticket sales tool that we used to get started with help desk support...." Peer review by Vivienne C., Customer Service Representative, Computer Software |
|
| Engagement Management with Chat and Website |
4.62/5 ★ |
"...With omnichannel conversations and real-time chat, the tool makes sure that your agents can handle all customer interactions effortlessly at a single place. ..." 10 Best Help Desk Software to Totally Check out in 2020! |
|
| engaging and following up |
4.62/5 ★ |
| Knowledge Management with Chat |
4.81/5 ★ |
"...The knowledge base feature which allows us to quickly publish out useful information and provide the links to our clients...." Peer review by Gene L., Information Technology and Services |
|
| creating knowledge base |
4.81/5 ★ |
| sharing knowledge |
4.81/5 ★ |
37+ more Business Use Cases
Our AI advisor, Wyz, harnessed 4106 insights from peers and experts to help you assess how these Kayako use cases fit your Help Desk needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Since switching to the new Kayako, we were able to provide a significantly improved customer experience and our team has found ways to streamline a number of processes. Testimonial By Geeshan Subasingh |
|
|
I love that with Kayako, I can have conversations with my customers instead of just treating them like faceless tickets. This is the easiest and most efficient customer support tool that we've ever seen - and highly customizable. They're light-years beyond anyone else on the market. Testimonial By TAYLOR DALLY |
|
|
Kayako is the only solution that brings us closer to our prospects and customers, all from one place. Whether it’s from social media, email, or live chat, we are always having a single conversation - creating a truly unified customer experience. Testimonial By AMRITPAL SINGH |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Geeshan Subasingh President NetFusion Designs |
Since switching to the new Kayako, we were able to provide a significantly improved customer experience and our team has found ways to streamline a number of processes. Testimonial By Geeshan Subasingh |
|
TAYLOR DALLY IT Director Storm Guard Restoration |
I love that with Kayako, I can have conversations with my customers instead of just treating them like faceless tickets. This is the easiest and most efficient customer support tool that we've ever seen - and highly customizable. They're light-years beyond anyone else on the market. Testimonial By TAYLOR DALLY |
|
AMRITPAL SINGH Founder Customer Success Box |
Kayako is the only solution that brings us closer to our prospects and customers, all from one place. Whether it’s from social media, email, or live chat, we are always having a single conversation - creating a truly unified customer experience. Testimonial By AMRITPAL SINGH |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study EnvatoRead More |
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Case Study Texas Tech UniversityRead More |
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Case Study QSA NetRead More |
Frequently Asked Questions(FAQ)
for Kayako
What is Kayako?
What is Kayako used for?
What are the top features of Kayako?
Who uses Kayako?
What are Kayako alternatives?
Where is Kayako located?
Popular Business Setting
for Kayako
Top Industries
- Information Technology and Services
- Computer Software
- Marketing and Advertising
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used Kayako to Enhance customer relationships and Acquire customers
Kayako Alternatives
Peer and Expert Opinion on Features
for Kayako
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (588) |
| Personalization | Read Reviews (50) |
| Alerts: popups & Notifications | Read Reviews (37) |
| Dashboard | Read Reviews (31) |
| Widgets | Read Reviews (18) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (588) |
| Personalization | Read Reviews (50) |
| Alerts: popups & Notifications | Read Reviews (37) |
| Dashboard | Read Reviews (31) |
| Widgets | Read Reviews (18) |
IT and Other Capabilities
for Kayako
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (93) |
| Data Import | Read Reviews (280) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (93) |
| Data Import | Read Reviews (280) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (119) |
| Phone Support | Read Reviews (92) |
| Chat Support | Read Reviews (328) |
| 24/7 Support | Read Reviews (1125) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (119) |
| Phone Support | Read Reviews (92) |
| Chat Support | Read Reviews (328) |
| 24/7 Support | Read Reviews (1125) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Analytics | Read Reviews (35) |
| Custom Reports | Read Reviews (333) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Analytics | Read Reviews (35) |
| Custom Reports | Read Reviews (333) |
Software Failure Risk Guidance
?for Kayako
Overall Risk Meter
Top Failure Risks for Kayako
Vendor Profile Details
Company Name
Kayako
Company Website
https://kayako.com/HQ Location
401 Congress Ave, Suite 2650, Austin, Texas 78701, US
Employees
101-250
Social
Financials
PRIVATE
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