CUSPERA

Kayako

4.09 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆
(5714 Reviews)

Help Desk Software Kayako Unified Customer Service Software

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About Kayako

Kayako is a cloud-hosted Help Desk Software that puts all customer service channels in one place to address the customer concerns in a better and more efficient way. Kayako's customer support platform integrates various support channels such as email, live chat and phone calls. This assists with internal and customer-facing communication.

Kayako's help centre provides self-help and allows customers to answer their own questions, quickly and simply. Help centre analytics enables users to track the phrases customers are searching for in order to optimize content. Brands can also build and customize multiple help centres, each with unique content and branding. Kayako helps users visualize the customer’s journey and unify all customer interactions. The messenger feature allows users to support customers with a live chat experience that's as intuitive as messaging their friends. Brands can also help customers on the go with live chat on their mobile website or embedded in custom apps.

Kayako automates repetitive and standard customer service processes with auto-ticketing, macros, notifications and easy sorting so that agents can focus on delivering personalized support to high-level and more urgent concerns. Kayako provides strong support to eCommerce by displaying every page view and purchase history of the customer, as well as syncing it with the marketing or sales teams for more potential business from customers.

Kayako
is used by peers for

Processes

helpdesk management, engagement management, knowledge management

Channels

e-mail, e-mail, chat

Capabilities

24/7 Support, Chat Support, Ticketing

Goals

Improve internal communications, Increase sales & revenue, Enhance customer relationships

Industry

Information Technology and Services, Computer Software, Education

Popular Business Setting
for Kayako

Top Industries

  • Information Technology and Services
  • Computer Software
  • Education

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peer Recommendations on business needs
for Kayako

Goals

Improve internal communications, Increase sales & revenue, Enhance customer relationships, are the most popular goals peers achieved using Kayako .

Channels

It is the best suited for e-mail, e-mail, chat, channels.

Processes

Kayako does well for a wide range of processes. Peers recommend helpdesk management, engagement management, knowledge management, as the business processes that they have been most satisfied while using Kayako .

Read Reviews of Business Process for Kayako

Peers used Kayako to Improve internal communications and Increase sales & revenue

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Failure Risk Guidance Security Report ?

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Overall Risk Meter

Low Medium High

Top Failure Risks for Kayako

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First 5 Reports are Free

IT and Other Capabilities
for Kayako

  • Low
  • Medium
  • High

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Vendor Profile Details

Company Name Kayako
Company Website www.kayako.com/
HQ Location Fifth Floor, 20 Ropemaker Street, London, London EC2Y 9AR, GB
Employees 101-250
Social
Financials M&A